cover letter for being a receptionist

15 Receptionist Cover Letters That Will Get Hired (NOW)

Are you are looking to write a cover letter for Receptionist jobs that will impress recruiters and get you noticed by hiring managers? You need one to apply for a job, but you don’t know what to say.

A job search can be overwhelming, and if you are like most people, your resume will be your first point of contact with potential employers. However, there is one more step to consider – the cover letter. The cover letter provides an opportunity for candidates to introduce themselves in a way that is personal and professional at the same time. A well-written cover letter can set you apart from other applicants by highlighting your skills in relation to the company’s needs.

Here are 15 amazing Receptionist cover letters that are professionally written and will help you stand out and get that job!

Receptionist Cover Letters

Each cover letter is written with a different focus. Review all of them and pick the ones that apply to your situation. Take inspiration from multiple samples and combine them to craft your unique cover letter.

Receptionist Sample 1

Dear Sir/Madam, I am writing to express my interest in being considered for the position of Receptionist at your company. I am proficient in customer service, data entry, and office functions. My time management skills are excellent and I have an eye for detail. I would be a valuable addition to your team. Thank you for considering my resume and cover letter in your search for a receptionist position. Best Regards, Jenny Jones

Receptionist Sample 2

I am excited to apply for the Receptionist position with your company. I have a degree in Business Administration and am very focused on making sure my clients are satisfied. I am experienced in customer service and public relations, and feel I would be a great fit for this position.

Thank you, Olivia S

Receptionist Sample 3

What skills and qualities do you possess that make you a strong candidate for this position?

A certified Receptionist is the first person seen when people enter the company. This is a position that needs someone who is friendly, outgoing, and professional. I have had years of experience working in a customer service/office setting with a variety of people from all walks of life. I am very familiar with multi-tasking and am confident in my ability to assist others while keeping an upbeat attitude. In addition, I excel at balancing your workload so the responsibilities are manageable while still remaining efficient. I have excellent time management skills which includes being able to prioritize tasks on-the-spot if needed so no task goes unattended to for too long

Receptionist Sample 4

Dear Sir or Madam,

As a receptionist with two years of experience, I would like to submit my application. I have excellent interpersonal skills and am proficient in Microsoft Office software. Strong customer service skills are essential for this position. I am currently available for an interview at your earliest convenience. Thank you for your time and consideration.

Receptionist Sample 5

Hi,   I am looking for a job in hospitality. I have been a receptionist for 2 years. I have excellent customer service skills and am able to multitask effectively. My experience includes greeting customers, answering phones, taking messages, scheduling appointments and completing registration forms. As you can see from my resume, I have extensive experience that makes me the perfect candidate for this position! Thank you very much for considering me!

Receptionist Sample 6

This is a professional cover letter for the Receptionist position at your company.

I am interested in this receptionist position at ___________ because I have extensive experience in customer service and administrative duties, with an emphasis on excellent communication skills. I am able to work quickly, efficiently, and accurately while maintaining a professional demeanor. I would be so appreciative if you would consider my qualifications for this opportunity! Thank you so much.

Receptionist Sample 7

I am a responsible and detail-oriented professional with over six years of experience in administrative duties. I am confident that I possess the skills and qualities necessary to fill the position of Receptionist at your company.

Please consider me for this position and I will contact you to arrange an interview at your convenience.

Receptionist Sample 8

Dear _______,

I am writing in response to your recent advertisement for a Receptionist. I have over 10 years of experience supporting staff members with answering phones, greeting visitors, handling orders and shipping materials. My skills include proficiency with Microsoft Office software suite, customer service orientation and excellent communication skills. I am an attentive listener who is committed to providing the best service possible to your clients while maintaining a positive attitude.

Thank you for your consideration of me as a potential candidate for this opportunity; please contact me at (555) 555-5555 or email at [email protected] if you would like to schedule an interview. Thank you!

Receptionist Sample 9

Dear Sir or Madam, Neatly groomed, professional appearance with a warm smile and customer service focused. I am looking for a receptionist job due to my experience in this field. I have had over 10 years of customer service experience at the front desk. My work ethic is strong and my ability to multitask is confident. I feel that my skills are an excellent match for your receptionist position and I am confident that you will not be disappointed with my performance. Yours Truly, (your name)

Receptionist Sample 10

Dear Hiring Manager,

My name is _________ and I am applying for the Receptionist position. I have four years of experience in customer service and have excellent phone skills. I understand how to efficiently operate office equipment, including fax machines, photocopiers, scanners, etc. As a Receptionist at your company, I would be able to answer phones while greeting guests with a smile. Please contact me if you are interested in my qualifications for this position or if you would like to schedule an interview. Thank you for your consideration!

Sincerely, _______

Receptionist Sample 11

I am writing to apply for the receptionist position and I believe that my skills and qualifications make me a perfect fit. I have excellent customer service skills, five years experience in the field, and an ability to multitask. I am also proficient in word processing programs such as MS Word and using various office equipment like photocopy machines, faxes, and printers.

I would appreciate your time reviewing my resume for this position.

Receptionist Sample 12

Dear Jerome, I am looking for a new Receptionist position with your company. I have worked in the same industry for over 10 years where I have completed various duties in customer service, human resources and project management. My skills include excellent communication skills, time management, computer literacy and excellent organization. This position will allow me to use all of my abilities to be successful in meeting the needs of both my employer and customers. I hope you will consider me for this position!

Receptionist Sample 13

I am writing to apply for the Receptionist position at your company. I am interested in this job because I am passionate about customer service and enjoy interacting with people on a daily basis. My previous experience includes 5 years of receptionist work with clients such as ____. These experiences have provided me with excellent communication skills that are needed to complete the daily tasks of a receptionist, while continuing to offer exceptional customer service.

Receptionist Sample 14

Jennifer Jones 11 Main Street, Apt. 100 Atlanta, GA 75201 555-555-5555 [email protected]     Date: March 30th 2012. To Whom It May Concern: Hello, my name is Jennifer Jones and I am a qualified Receptionist with over four years of experience in the field. I have excellent customer service skills and I am well versed in Microsoft Office Programs such as Word, Excel and Outlook as well as the internet applications Google Earth and Social Media Networks Facebook and YouTube. If you would like to ask any questions about me or my qualifications please do not hesitate to contact me at 555-555-5555 or at jennifer

Receptionist Sample 15

My name is Joe.

I am interested in the receptionist position posted on your website. I have been a receptionist with XXXX, LLC for X years and I would love the opportunity to work with you. I am hard-working, reliable, punctual and personable with a positive attitude who enjoys working in a fast paced environment. I have excellent customer service skills and can multi-task efficiently while maintaining a calm demeanor in stressful situations. Contact me to schedule an interview at your earliest convenience so that we may discuss how my experience can help you grow your company!

Recruiters and hiring managers receive hundreds of applications for each job opening.

Use the above professionally written Receptionist cover letter samples to learn how to write a cover letter that will catch their attention and customize it for your specific situation.

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Receptionist Cover Letter Example & How-To Guide in 2024

You're the first face people see when they walk in, and you've got multitasking skills to rival a Swiss Army knife.

You’re a receptionist, and you’re ready to greet any challenge with a smile and a solution.

But when it comes to describing all your skills and qualifications in a cover letter, you suddenly feel like you've hit a wall. 

All the professionalism and charm you have in person just don’t translate into words.

But don't sweat it—this article is your all-in-one tool kit for writing the best receptionist cover letter and getting your foot in the door for an interview.

Here's what we're going to cover:

• A Top-Notch Receptionist Cover Letter Example
• 5 Steps to Writing a Receptionist Cover Letter

3 Essential Receptionist Cover Letter Tips

Let's dive in!

Receptionist Cover Letter Example

5 Steps for the Perfect Receptionist Cover Letter

Now that you've just seen what a great receptionist cover letter looks like, it’s time to start your own.

And it’s time for us to show you how to write a cover letter ! 

Just follow these steps:

#1. Put Contact Information in the Header

Start your receptionist cover letter with your key contact information. 

Place them at the top, just like you would on your resume . Here’s what to include:

• First and Last Name. Always start with your full name.
• Job Title. Be specific about the job you're applying for, like "Front Desk Receptionist." It helps the hiring manager sort through applications faster since they’re probably hiring for several job openings.
• Email Address. Use a simple, professional email. An old quirky email won't work, so swap "[email protected]" for "[email protected]."
• Phone Number. Double-check that your phone number is correct. If you're applying outside your country, make sure to add the dial code in front.
• Location. Just the city and state or country are fine. But if you're willing to move for the job, be sure to mention that somewhere on your resume and cover letter.
• Relevant Links (optional). If you’ve got a LinkedIn profile , you can add a link.

Now, time for the hiring manager’s contact information :

• Company Name. Write down the company's name. If it belongs to a larger company, such as a hotel that’s part of a conglomerate, you can just write the hotel’s name.
• Hiring Manager’s Name. Try to find out the name of the person who’ll be reading your cover letter. Check the job ad, the company website, or LinkedIn for a head start.
• Location. If the business you’re applying to has more than one location in the same city, like a gym that’s part of a franchise, specify the exact location, such as the street address.
• Date of Writing (Optional). You can add the exact date of writing to give your receptionist cover letter a professional touch.

#2. Address the Hiring Manager

Once you've got your contact information sorted, aim to address your cover letter to the person who's going to actually read it. 

And skip the old "To Whom It May Concern" line while you’re at it. 

The trick here is to do a bit of digging. Look through the job ad, company website, or LinkedIn job post to find the hiring manager for the receptionist role you’re eyeing. That way, you can find their name and address them in your cover letter.

Use formal titles like Mr. or Ms., followed by their last name. If you're unsure about their gender or marital status, go with their full name. Like this:

• Dear Ms. Thompson,
• Dear Jamie Thompson,

If you hit a dead end in finding the hiring manager's details, don't stress. You can address the letter to the department or the company at large. Here’s an example:

• Dear Front Desk Team,
• Dear Reception Hiring Group,
• Dear HR Recruitment Staff,
• Dear Office Manager,

#3. Write an Eye-Catching Opening Statement

Hiring managers often spend just a few seconds scanning each application. So, catching their eye right away is critical to getting them to read the rest of your receptionist cover letter.

Start your first paragraph with who you are and why you're keen on the job. Your enthusiasm for the role or the company can make the hiring manager want to read more about you.

Researching the company can also really pay off. The more you know about them, the better you can show why you'd fit right in. It sends the message that you're not just firing off applications everywhere—you're genuinely interested in this particular receptionist role.

If you've got some solid receptionist experience, consider kicking off your cover letter with an experience or skill that sets you apart from other candidates. 

But remember to keep it short and sweet. The goal is to spark the hiring manager’s interest and encourage them to read more.

#4. Use the Cover Letter Body for the Details

The core part of your receptionist cover letter is where you can really dig deep into why you're the ideal pick for the job.

But don't just repeat everything from your receptionist resume . The hiring manager isn’t interested in the same information. Your cover letter is your chance to really flex your professional skills and qualifications in a way that makes you look like a better fit than every other candidate.

To do this, read through the job ad and mention any of your relevant achievements in the reception or admin fields. For example, you can make your cover letter stand out by emphasizing the specific skills mentioned in the job ad. If the position requires top-notch organization skills or multitasking skills, focus on those—not your unrelated pizza delivery skills from years ago.

Knowing more about the company can also give you an edge over other candidates. If you're familiar with their work culture or the type of clients they handle, say so in your cover letter. This shows you've done your homework and can present yourself as a good fit for their team.

Last but not least, try to give off some energetic vibes. Make it clear how eager you are for the role and how you're sure you can make a real difference with your skills and experience.

#5. Wrap It Up and Sign It

How you end your receptionist cover letter is arguably the most important part.

The goal is to leave the hiring manager with a strong, positive impression that confirms everything you’ve told them so far. So, your conclusion should briefly restate why you're the right fit for the job or sum up the key skills that prove it.

To wrap it all nicely, add a call to action to your cover letter. For example, encourage the hiring manager to take the next step, like discussing your application in more detail or arranging an interview. This proactive approach can stick with them and boost your chances of getting a call.

Finally, keep it professional with a closing line and sign your full name at the bottom. Here's an example:

Please feel free to reach out to me at the contact details provided to arrange an interview. I'm keen to discuss my application further when it suits you.

Warm regards,

If "Warm regards" doesn't resonate with you, here are some other polished options:

• Kind regards,
• Respectfully,
• Thank you for considering my application,

You've got the basics of how to write a cover letter.

Now, let's take your receptionist cover letter to the next level with some great cover letter tips :

#1. Match Your Resume

Regardless of your field, it’s essential for your cover letter and resume to reflect the professionalism you'll bring to the front desk.

Make sure your cover letter matches your resume like a uniform would match you with the rest of your team. This basically means keeping the contact information organized neatly on the page, with the same font style and size throughout your cover letter.

And just like juggling calls and visitors, you need to keep an eye on the spacing and margins to make sure your cover letter is at the right length .

Or Use A Cover Letter Template Instead

Feeling overwhelmed?

Here’s a shortcut—our cover letter templates .

Crafted with input from hiring managers around the globe, they're on-point with industry standards and look stunning. You can create your receptionist resume using our free resume templates , and then you’ll have a sleek cover letter for it in no time.

#2. Mention Skills and Keywords

Even the most well-written cover letter can fall flat if it doesn’t contain enough job-related keywords .

The truth is, that hiring managers have a checklist of what they want a candidate to bring to the table, and it’s these essential skills and qualifications that they’re looking for in your cover letter. When writing your receptionist cover letter, make sure you use enough keywords from the job ad.

But don’t just randomly throw in words you recognize. You want your cover letter to convey a story about how you’re the best candidate for the job. If the employer is looking for excellent customer service skills, you need to prove it. Mention how you developed your customer service skills and how they can help you excel at the job you’re applying for. 

#3. Proofread the Final Draft

You've already put in hard work to make your cover letter shine, so don’t let typos or grammar errors ruin your chance. Nothing screams "unprofessional" louder than sloppy writing.

In fact, most hiring managers will throw out an application over minor mistakes .

Avoid this by giving your cover letter a careful read and paying close attention to your text. It might sound obvious at first, but far too many candidates think they can skip it and end up in the hiring manager’s “no” pile.

Once you’ve done your part, try using a handy spell-checking tool like Grammarly . This can scan your text, catch errors you missed, and even suggest style improvements. Once you’re done, you can even hand your cover letter over to a friend. Having a fresh set of eyes check your cover letter can help spot mistakes both you and your spell-checking tool missed.

Key Takeaways

There you have it!

Now, you’re ready to write the perfect receptionist cover letter and land that job you have your sights set on.

But to make sure you’ve got it down, let’s recap our main points:

• Making sure your receptionist cover letter matches your resume gives your application a neat, professional look. Just use a resume and cover letter builder so you can create both documents easily.
• Structure your cover letter so that you have an intriguing first paragraph and then give the details afterwards. Use the body of your cover letter to expand on your skills, experiences, and how they make you right for the job.
• Check the job ad for relevant skills and keywords the employer is looking for. This way, you can easily match what the hiring manager wants to see and leave a great impression.
• Always proofread your cover letter before sending it. Even a tiny mistake can cost you a job opportunity, and it isn’t worth the risk.

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How to Write a Receptionist Cover Letter (5 Examples)

By Agwaonye Samuel

Published: January 21, 2024

Cover Letters

Agwaonye Samuel

Writer & Career Coach

Have you ever wondered why a well-crafted cover letter can be the key to unlocking your dream receptionist job ? Your cover letter is often your first opportunity to make a lasting impression on potential employers in today’s competitive market. 

In this article, we’ll explore the art of crafting the perfect receptionist cover letter, tailored to the needs of both job seekers aspiring to secure a receptionist position and those aiming to enhance their cover letter-writing skills for similar administrative roles. 

Let’s dive into the essential elements and tips that will help you shine in your job search.

Crafting a Winning Receptionist Cover Letter

A winning receptionist cover letter is your ticket to a brighter future in the world of administration and customer service. Your cover letter is the initial step in demonstrating your capabilities to potential employers before an interview .

Here are vital steps to take: 

Researching the Company and Position

Before you even put pen to paper, it’s essential to invest time in researching the company and position you’re applying for. Tailoring your receptionist cover letter to align with company-specific goals and missions is an effective way to show potential employers that you’re not just looking for any job but the right job. 

Here are some key points to consider when researching the company and position:

• Aligning with Company Values and Goals: Once you understand the company’s values and goals, you can tailor your cover letter to highlight how your skills and experiences align with them. For instance, if the company values excellent customer service, you can mention your experience in handling customer queries efficiently in your previous role as a receptionist. If the company has a goal of maintaining a professional and welcoming environment, you can discuss your ability to manage the front desk with a friendly and professional demeanor. Remember, it’s not about fabricating experiences, but emphasizing those aspects of your past roles that align with what the company is looking for.

Tip: To make your cover letter more impactful, consider using the Problem-Action-Result (PAR) method. Discuss a problem you encountered in your previous role as a receptionist, elaborate on the actions you took to solve it, and highlight the positive outcomes that resulted from your actions. This approach not only demonstrates your problem-solving skills but also provides concrete examples of your expertise in handling receptionist duties.

• Understanding the Specific Receptionist Role: Receptionist duties vary based on the company. For example, a medical receptionist might manage patient appointments and records, while one at a corporate firm might direct calls and maintain the office. It’s essential to understand the specific tasks for the role you’re applying for. In your cover letter, highlight experiences and skills that align with these tasks, showing your suitability for the role.

Tip: Highlight your proficiency in tools or software mentioned in the job listing, like Microsoft Office Suite or CRM systems. Also, mention any related training or certifications. This shows your readiness to handle a receptionist role’s technical aspects.

Structuring Your Cover Letter

To create an effective receptionist cover letter, it’s important to follow a structured format that captures the attention of employers and highlights your qualifications.

Let’s break down each section:

• Heading and Salutation: Begin with your name, followed by your address, city, state, zip code, email address, phone number, and date. Next, the salutation should ideally address the hiring manager directly.
• Opening Paragraph – Grabbing Attention: Continue with a compelling opening paragraph. For an attention-grabbing statement, you could start with a relevant achievement or a question related to the role. Express your enthusiasm for the receptionist position and briefly mention where you learned about the job opening. The point is to keep the reader interested in you. 
• Middle Paragraph(s) -Showingcase Your Skills and Experience: Use the middle section to elaborate on your qualifications. Mention attributes, work experiences, skills, qualities, and certifications. Use specific examples from your previous roles to illustrate your capabilities. 
• Closing Paragraph – Expressing Enthusiasm and Call to Action: Express your excitement about the opportunity to contribute to the company. State your availability for an interview and your desire to discuss how you can add value to the company. Thank the employer for the consideration and express hope for a positive response. 
• Signature and Contact Information: End the cover letter by signing off with a formal closing such as “Sincerely” or “Best Regards,” followed by your full name. Leave space for signature and add contact links. 

To sum it up, arranging your receptionist’s cover letter in a clear and concise manner is vital. This well-structured method not only demonstrates your professionalism but also guarantees that your important information is conveyed effectively, increasing your prospects of being invited for an interview.

Highlighting Relevant Skills and Experience

When crafting your receptionist cover letter, it’s essential to emphasize skills and experiences that are particularly relevant to the role.

Here are specific skills and experiences to highlight:

• Excellent Communication Skills: Mention your ability to communicate clearly, professionally, and in a friendly manner. Provide examples of your strong verbal and written communication skills. 
• Customer Service & Expertise: Discuss your previous experience in handling customer inquiries and resolving issues. Mention any training or certifications related to customer service, such as courses in conflict resolution. 
• Time Management: Receptionists often need to manage their time efficiently to juggle various responsibilities. Discuss your time management skills and how you prioritize tasks.
• Computer Skills: Receptionists often use various office software, phone systems, and communication tools. Mention your familiarity with these systems. Include any specific software or tools you’re proficient in, such as Microsoft Office, scheduling software, or phone systems.

An exceptional receptionist melds professional skills with interpersonal abilities. By highlighting these qualities in your cover letter, you present yourself as a well-rounded candidate capable of managing administrative tasks and creating positive interactions with guests and colleagues.

Tailoring Your Cover Letter

Creating a personalized receptionist cover letter is crucial to making a strong impression on potential employers.

Here’s how to effectively tailor your cover letter:

• Addressing the Hiring Manager: As mentioned above, address the cover letter to a specific individual, usually the hiring manager. It adds a personal touch and shows that you’ve taken the time to research the company.  Tip : If you’re unsure of the hiring manager’s name, a little bit of research can go a long way. Consider looking up the company on LinkedIn or calling the company directly to ask for the hiring manager’s name. If you’re unable to find the name despite your best efforts, use a professional, non-generic salutation like “Dear Hiring Team”.
• Matching Job Description Keywords: Tailor your cover letter by integrating keywords from the job description. Terms like customer service, front desk, communication, and time management are typical for a Receptionist position. Including these keywords not only aligns your skills with the role but also optimizes your cover letter for Applicant Tracking Systems (ATS).
• Demonstrating Cultural Fit: Research the company’s culture, values, and mission. Look for cues in the job description or on the company’s website. Tailor your cover letter to reflect your alignment with the company’s culture. If the organization has a relaxed, creative atmosphere, your cover letter can be slightly less formal.

Providing Evidence of Your Accomplishments

To make your receptionist cover letter more compelling, it’s essential to provide specific examples of your achievements.

Here are some quantifiable achievements and relevant projects and outcomes to consider when crafting your cover letter:

• Quantifiable Achievements: Receptionists work in the administrative sphere, so your achievements should be quantifiable. Use figures to illustrate the impact of your work. 

Example: Rather than saying, “Managed phone calls effectively,” you can state, “Implemented a call handling protocol that improved response time, leading to a 20% increase in answered calls within the first two rings.”

• Relevant Projects and Outcomes: Talk about some projects you have handled to provide a better picture of your expertise and value. 

Example: Rather than simply saying, “Maintained a welcoming front desk,” you can elaborate, “Led an initiative to reorganize our front desk area, creating a more professional and inviting space for visitors. This project was well-received, leading to a 25% improvement in the positive feedback we received.”

By incorporating quantifiable achievements and relevant projects and outcomes into your receptionist cover letter, you provide concrete evidence of your skills and how they have positively impacted your previous employers. This not only demonstrates your suitability for the receptionist role but also strengthens your application by showcasing your real-world contributions and experiences.

Avoiding Common Mistakes

Getting a hang of the job application process as a receptionist can be challenging, and it’s essential to ensure your cover letter is free from common mistakes that might harm your prospects.

Here’s a closer look:

• Excessive Detail and Length: Receptionists are valued for their ability to convey information concisely and effectively. A lengthy and overly detailed cover letter can overwhelm potential employers and may suggest that you lack these crucial communication skills.

Tip: Keep your cover letter concise and to the point. Aim for a length of no more than one page. Focus on your most relevant qualifications and achievements.

• Generic and Unpersonalized Cover Letters: Receptionists are the first point of contact in an organization, and they need to be personable and attentive. A generic cover letter can suggest a lack of personal touch or attention to individual needs, which are critical skills for a receptionist.
• Ignoring Spelling and Grammar: Receptionists often handle written communication, so impeccable grammar and spelling are critical. Ignoring these errors can reflect negatively on your ability to handle administrative tasks professionally.

Tip: Carefully proofread your cover letter to eliminate errors. Consider using a grammar and spell-checking tool or having a trusted friend or colleague review it. 

Receptionist Cover Letter Examples

In creating a receptionist cover letter, finding the right approach can be daunting. Nonetheless, with the help of tailored examples and guidance, the task becomes much more manageable. We have curated personalized examples to cater to different levels of a Receptionist’s career.  

Receptionist Cover Letter (With Experience)

Individuals with a proven track record in their career should reflect their expertise in a cover letter. The experienced receptionist will showcase their achievements and skills, setting the tone for the rest of the cover letter, where specific experiences and qualifications can be highlighted.

Henry Smith 123 Main Street Los Angeles, CA 90001 [email protected] (555) 555-5555

Ms. Emily Johnson HR Manager Sunshine Hotels 456 Hospitality Avenue Los Angeles, CA 90002

Dear Ms. Johnson,

I am writing to express my interest in the receptionist position at Sunshine Hotels. With 5 of experience in receptionist roles, I am confident that my skills align seamlessly with the high standards upheld by your organization.

In my previous roles, I consistently achieved a call answer rate of 95% within the first two rings, ensuring that callers received prompt assistance and contributing to a significant improvement in customer satisfaction ratings. My ability to handle confidential information with the utmost discretion has contributed to my previous employers’ incident-free records in data security.

My proficiency in [mention any relevant software or tools] and my meticulous approach to data entry have ensured that all records and information are accurate, up-to-date, and error-free. I am enthusiastic about contributing to Sunshine Hotel’s success and ensuring that all clients, customers, and visitors experience the warm, professional, and efficient service that your organization is known for.

I look forward to the opportunity to meet and discuss how my skills and experience can benefit your team. Thank you for considering my application.

Henry Smith

[Typed Name]

Entry-Level Receptionist Cover Letter (No Experience)

When you’re just starting your career or transitioning into a new field, writing a cover letter for an entry-level position can be a bit daunting. Create a cover letter that demonstrates your potential and readiness to embark on a successful career as an entry-level receptionist.

Samantha Brown 789 Elm Street New York, NY 10001 [email protected] (123) 456-7890

Mr. James Anderson General Manager Downtown Plaza  123 Hospitality Way New York, NY 10002

Dear Mr. Anderson, 

I am excited to apply for the receptionist position at Downtown Plaza, as listed on your website. As a recent graduate, I am eager to translate my academic experiences and inherent skills into a real-world setting, and I am confident that this role provides the perfect opportunity to do so.

My academic journey has equipped me with a strong foundation of skills that are directly applicable to this position. For instance, my major in Communication Studies has honed my interpersonal and verbal communication abilities, which are crucial in creating a welcoming environment for visitors and staff alike.

In my final year of study, I was elected as the Secretary of the Student Council, where I was responsible for managing correspondence, organizing meetings, and maintaining records. This role required me to develop strong organizational skills and an attentive eye for detail, both of which are critical for managing the front desk efficiently.

Moreover, my part-time job as a customer service representative at a call center company has reinforced my ability to handle tasks in a fast-paced environment and has also highlighted the importance of maintaining a friendly and approachable demeanor at all times. I believe these experiences align well with the qualities needed for a successful receptionist.

I am enthusiastic about the opportunity to provide exceptional customer service at Downtown Plaza. I am confident that my combination of interpersonal skills, organizational abilities, and dedication to customer service will enable me to excel in this role.

Thank you for considering my application. I look forward to the opportunity to further discuss how my background and skills would make me a strong fit for your team at Downtown Plaza.

Best regards,

Samantha Brown [Typed Name]

Related Article: Check out sample cover letter without experience – steps and sample.

Front Desk Receptionist Cover Letter

Be aware that every front desk receptionist role can have its distinct characteristics. While this cover letter is a comprehensive tool, it’s vital to remain adaptable, taking into account the particular needs and culture of the front desk or company you are applying to.

Amy Davis 456 Oak Lane Chicago, IL 60601 [email protected] (402) 123-4567

Mr. Michael Johnson Front Desk Manager Metroview Suites 789 Hospitality Street Chicago, IL 60602 Dear Mr. Johnson, 

I am writing to express my strong interest in the front desk receptionist position at Metroview Suites. My passion for providing top-notch customer service, coupled with my robust organizational skills, makes me a compelling candidate for this role.

As a recent graduate with a degree in Hospitality Management, I have developed a solid foundation in customer service and organizational skills. In my prior role as a receptionist at a busy dental office, I managed appointments for over 30 patients daily, ensuring the smooth operation of the front desk with minimal wait times. My ability to handle multiple tasks efficiently and maintain high levels of customer satisfaction was instrumental in improving the clinic’s customer satisfaction ratings by 15%.

Furthermore, my part-time role as a customer service representative at a busy café allowed me to serve over 100 customers daily. This experience not only honed my ability to perform under pressure but also improved my problem-solving skills, as I often had to quickly resolve customer-related issues.

I am eager to bring my commitment to customer satisfaction and demonstrated skills in communication and organization to Metroview Suites as your front desk receptionist. I am confident that my friendly and professional demeanor, coupled with my track record of improving customer service efficiency, will make a positive impact on visitors and staff.

Thank you for considering my application. I am excited to discuss how my skills, dedication, and achievements can contribute to Metroview Suites’s continued success.

Amy Davis [Typed Name]

Medical Receptionist Cover Letter

In your pursuit of a role as a medical receptionist , your cover letter plays a vital role in your initial interaction with prospective healthcare employers. This essential document offers you the chance to introduce yourself, highlight your qualifications, and convey your sincere dedication to contributing to the healthcare team.

Alicia Martinez 789 Oak Street Chicago, IL 60601 [email protected] (138) 765-4321

Dr. Sarah Davis Hillside Medical Clinic 123 Health Lane| Chicago, IL 60602

Dear Dr. Davis, 

I am writing to express my strong interest in the medical receptionist position at Hillside Medical Clinic, as advertised on Indeed. With a background in healthcare administration and a passion for providing top-quality patient care, I am confident that my skills and commitment align perfectly with the high standards upheld by your healthcare facility.

In my previous role at XYZ Healthcare, I managed a high volume of around 100 patient appointments daily, maintained accurate records of over 5,000 patients, and was instrumental in reducing patient wait time by 20% through efficient scheduling and coordination. My proficiency in using Electronic Health Record (EHR) systems ensured a 99% accuracy rate in data entry, upholding patient confidentiality and data accuracy.

I am eager to bring my keen attention to detail and excellent organizational skills to Hillside Medical Clinic’s commitment to delivering outstanding patient care. My communication skills and friendly demeanor have always allowed me to interact positively with patients, demonstrated by a consistent patient satisfaction score above 90%.

Thank you for considering my application. I am excited about the opportunity to support Hillside Medical Clinic’s mission and patient-focused values and contribute towards enhancing the patient experience.

Alicia Martinez [Typed Name]

Hotel Receptionist Cover Letter

Individuals aiming to join a luxury hotel, a boutique inn, or a well-known chain, should know that a cover letter is an opportunity to convey dedication to delivering exceptional guest experiences. Your cover letter should address the recipient, express your passion for the role and the organization, showcase your relevant skills, and more.

Jane Doe 789 Resort Way Miami, FL 33101 [email protected] (321) 765-4321

Mr. David Williams General Manager Seaside Retreat Hotel 123 Coastal Drive Miami, FL 33102

Dear Mr. Williams 

With a passion for providing exceptional guest experiences and a proven track record of efficient service, I am writing to express my strong interest in the hotel receptionist position at Seaside Retreat Hotel, as advertised on Monster.

In my past role as a receptionist at a busy 4-star hotel, I was responsible for managing over 150 guest check-ins per week. Despite the high volume, I maintained a professional and welcoming demeanor, ensuring all guest inquiries were addressed promptly and any issues were swiftly resolved. My commitment to excellent customer service was reflected in a 20% increase in guest satisfaction scores during my tenure.

Seaside Retreat Hotel’s stellar reputation for outstanding management and customer service resonates with my own values and commitment to providing remarkable hospitality experiences. I am excited about the potential to contribute to your hotel’s continued success and help create an inviting and organized front desk environment for your guests.

Thank you for considering my application. I look forward to the opportunity to further discuss how my skills, experience, and dedication to outstanding service can enhance the guest experience at Seaside Retreat Hotel.

Jane Doe [Typed Name]

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3 Receptionist Cover Letter Examples Created for 2024 

• Receptionist Cover Letter
• Medical Receptionist Cover Letter
• Receptionist No Experience Cover Letter
• Write Your Receptionist Cover Letter

You greet customers in person and over the phone, making them feel welcome and giving them the directions they need. You also take the initiative to answer their questions as needed, alongside informing company personnel that their guest has arrived.

But how do you create a cover letter that packs all those carefully-juggled tasks? What aspects should you prioritize, and what do recruiters want to know about you that they haven’t already read in your receptionist resume ?

Don’t sweat it. We’re here to help with our three receptionist cover letter examples to get you started! Follow our additional tips and hints , or take advantage of our free cover letter generator , and you’ll be on the path to success in no time.

Receptionist Cover Letter Example

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Copy this text for your receptionist cover letter!

123 Fictional Avenue Los Angeles, CA 90001 (123) 456-7890

October 01, 2023

Emily Johnson Warner Bros. Entertainment 123 Fictional Lane Los Angeles, CA 90001

Dear Ms. Johsnon:

As a receptionist, I am committed to providing stellar services to every visitor, a quality I have observed is paramount at Warner Bros. Entertainment—a place where dreams are brought to reality and narratives are masterfully crafted. Proficient in customer service, phone system operation, and more, I can refine administrative processes and collaborate effectively with various departments to enhance guest experiences at your organization.

My phone system operation skills were instrumental at Dynamic Productions, a bustling hub that handled upwards of 93 calls daily. I rose to the occasion, ensuring every caller swiftly connected with the correct department. My knack for driving efficiency saw 98.7% of all calls answered within the first three rings—a testament to my meticulous approach.

Moving on to my tenure at Event Eleven, I mastered balancing our office schedule and various events using Microsoft Outlook. From coordinating appointments and managing meetings to handling room bookings for more than 44 weekly events, I streamlined it all. Moreover, integrating Outlook with our contact management system led to a robust 12% surge in organizational accuracy, carving out precious time for more focused work.

My tenure at NLSLA revolved around adept document management, wherein I digitized and neatly organized over 8,367 legal files using M-Files to ensure seamless access across the enterprise. My intuitive categorization and tagging structure plunged the file retrieval time by 23%, sparking a significant uptick in productivity and operational efficiency.

Equipped with extensive experience in communication, organization, and problem-solving, I look forward to utilizing these skills to contribute to Warner Bros. Entertainment’s continued success. I aim to create a professional and welcoming environment for guests, collaborators, and employees. I am eager to discuss how my expertise in phone system operation, Microsoft Outlook, and document management can add value to your team. Thank you.

Sofia Kowalski

Enclosures: Resume Application 2 letters of recommendation Academic transcript

Why this cover letter works

• Demonstrating specialized industry knowledge (cue document management, word processors, and phone system operation), using numbers for the recruiter to visualize your potential. That shows you understand the industry and company’s needs, suggesting smoother onboarding.

Level up your cover letter game

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Medical Receptionist Cover Letter Example

Copy this text for your medical receptionist cover letter!

123 Fictional Avenue Chicago, IL 60601 (123) 456-7890

Benjamin Martinez Northwestern Memorial Hospital 123 Fictional Lane Chicago, IL 60601

Dear Mr. Martinez,

Northwestern Memorial Hospital’s commitment to excellence and innovation in patient care has created a healthcare environment that is patient-centered, efficient, and state-of-the art. I am eager to serve as a medical receptionist at your esteemed institution, enhancing patient experiences by combining exceptional customer service with my expertise in healthcare administration.

As a front desk associate at Advocate Trinity Hospital, I handled over 97 patient interactions weekly, using Athenahealth for appointment scheduling, billing, and medical records management. My attention to detail and strong work ethic allowed me to maintain a patient satisfaction rate of 91%, significantly contributing to the clinic’s thriving reputation.

At Saints Mary and Elizabeth Medical Center, my hands-on role in validating and updating nearly 400 patient records spiked the accuracy by 9%, positively impacting the revenue cycle. In addition, we saw claim denials decrease by 18%, thanks to my proactive approach to discrepancies in the coding system.

At Kindred Hospital Chicago, I channeled Meditech for optimal electronic health records management. My pioneering categorization approach catalyzed document retrieval, driving up the speed by a significant 27%.

I look forward to discussing further my qualifications and the potential value I bring to Northwestern Memorial Hospital. Thank you.

Alejandro Santos

• Capitalize on real-world applications of skills and accomplishments to show the employer why you’re the best fit for the position. Relevant proficiencies include problem-solving, basic medicinal knowledge, communication, multi-tasking, medical coding, and health administration tools (like Athenahealth and Meditech).

Receptionist No Experience Cover Letter Example

Copy this text for your receptionist no experience cover letter!

123 Fictional Avenue Phoenix, AZ 85001 (123) 456-7890

Savannah Williams Hilton Hotels & Resorts 123 Fictional Lane Phoenix, AZ 85001

Dear Ms. Williams:

I knew I had to apply for the front desk associate position at Hilton Hotels & Resorts when I read about your mission for excellent hospitality. The testimonials from guests revealed the distinct attention to detail and personalized service that Hilton prides itself on. Further drawn to your commitment to creating a welcoming environment for guests from various backgrounds, I am eager to contribute as your front desk associate.

While at Hyatt Regency, I became adept at meeting the unique needs of a diverse clientele, including many non-English speaking guests. Harnessing the power of ResNexus, I managed an average of 83 weekly bookings, transforming the reservation experience into an inclusive and engaging process. These guest centric strategies led to a remarkable 34% increase in the speed of service and boosted room occupancy by a significant 29%.

I also developed competence in guest profile management during my tenure at Kimpton Hotel Palomar Phoenix. By maintaining comprehensive and up-to-date guest profiles, I created personalized experiences for key guests, increasing guest satisfaction scores by 26%.

A brief stint at Baymont by Wyndham Phoenix further refined my emergency response skills. Confronting critical situations head-on, I kept a cool head, resolving issues swiftly and effectively. This approach led to a noteworthy 22% improvement in our emergency resolution rate, making guests feel safe and cared for during their stay.

Hospitality is perfectly embodied by providing top-tier, personalized service to every guest. Hilton Hotels & Resorts’ commitment to this principle shines brightly in the industry. I admire and share your dedication to the highest standards of service delivery, irrespective of the guest’s profile. Looking forward to discussing how we can continue enhancing this commitment together at Hilton Hotels & Resorts. Thank you for considering my application.

• From there, weave in a compelling narrative of transferable skills like emergency response and ResNexus, paired with tangible results. Your awareness of the role and readiness to embrace the challenge should be evident.

Related cover letter examples

• Receptionist resume
• Research assistant
• Entry Level
• Executive assistant

How to Write Your Tidiest Receptionist Cover Letter

The receptionist role is a broad one! You could work for a low-key small business, or you might work at a big, bustling corporation. Either way, your cover letter should match the company culture wherever you apply.

Carefully read the job description , and also pull up the organization’s website. Look for keywords like “WPM” or “friendly atmosphere” that clue you into the company’s values and focal points. Then, reflect these in your cover letter to show your alignment with the job!

Writing your greeting and intro:

You might say “sir” or “madam” when you greet someone at the door, but that’s not how you should open your receptionist cover letter! Instead, do some research to find who you’re writing to. Address them by name to show that you care, and they’re more likely to care about your application.

Your opening paragraph should then concisely outline why you want to work for that particular company—and why they want that, too! Strengthen your introduction by connecting with company values and tossing in a couple of relevant, qualifying skills.

Word your opener to leave a good hook near the end of the paragraph, too. If you state a few traits that align with what the job description calls for and then mention that you have more to offer, your reader will want to know more!

Just don’t write an opener like the following that feels sloppy and incomplete, like a half-baked text message!

Oh dear . . .

Hey, I really like your company and it seems really cool. I’m like super chill with people I meet so I definitely should be on your team.

Instead, look at how addressing the recipient and company by name becomes the perfect springboard for a few skills that align with the company values:

Much nicer!

Northwestern Memorial Hospital’s commitment to excellence and innovation in patient care has created a healthcare environment that is patient-centered, efficient, and state-of-the-art. I am eager to serve as a medical receptionist at your esteemed institution, enhancing patient experiences by combining exceptional customer service with my expertise in healthcare administration.

Writing your cover letter body

Now, on to the part that sometimes seems overwhelming (but doesn’t need to!) . . . Your body paragraphs. Each paragraph should focus on one accomplishment from your experiences that relate to the receptionist role, for clarity’s sake.

Include that time you caught an instance of double-booking on the company calendar and made a phone call that saved company dollars. Or mention that time you provided an exceptional customer greeting as always—only to find out later that you’d given an important company official a shining impression of your office!

And remember to tailor these paragraphs to the job description . What does this particular job role value? Efficiency and formality? Warmth and friendliness? Switch out some details in your body paragraphs to ensure you’re responding to what the company wants.

Now here’s a great body paragraph:

While at Hyatt Regency, I became adept at meeting the unique needs of a diverse clientele, including many non-English speaking guests. Harnessing the power of ResNexus, I managed an average of 83 weekly bookings, transforming the reservation experience into an inclusive and engaging process. The guest-centric strategies led to a remarkable 34% increase in the speed of service and boosted room occupancy by a significant 29%.

Closing and signing off your cover letter with a professional flair

You wouldn’t hang up on a customer, vendor, or patient! So don’t write a cover letter with a messy closer and signoff, either. This is your chance to show recruiters that you have that professionalism and eye for detail that make you such a great receptionist.

Reconnect with the company by citing some of their values or keywords of choice that you found in the job description . Reiterate a couple of fresh traits you have that align you with their mission statement.

And don’t forget a call to action! Invite them to contact you further with any additional questions, just as you would behind the desk before ending a phone call or email. Thank them for their time, too (either in the closing paragraph or as your formal signoff). Sign with your full, real name.

Just don’t leave the reader feeling unimpressed with an informal, low-effort closer like this one:

It’s cool you read my letter and learned all the stuff I can do. Can’t wait to start at your company so hit me up.

Um . . . Not sure what that was about, but try a closer like this instead, which reinforces key values and invites further contact with enthusiasm and a strong closer:

Yay! We fixed it!

Hospitality is perfectly embodied by providing top-tier, personalized service to every guest. Hilton Hotels & Resorts’ commitment to this principle shines brightly in the industry: I admire and share your dedication to the highest standards of service delivery, irrespective of the guest’s profile. Looking forward to discussing how we can continue enhancing this commitment together at Hilton Hotels & Resorts. Thank you for considering my application.

Great question! Check the job description for buzzwords like “bright, friendly attitude” and phrases that demonstrate company values like “giving every guest a second home” . . . Then, find ways to work these little details into your cover letter and switch them out to customize for each job!

Include them if you have them! Additional certifications or previous employee awards, professional letters of recommendation, and anything else you want to include with your basic application and resume. Just write “Enclosures:” and list whatever you decide to include.

Really comb that job description . Was it signed or posted by anyone in particular that you can look up? Check the company site for a staff or team page if that doesn’t work. And you can always look the organization up on social media like LinkedIn and Facebook!

Receptionist Cover Letter Example

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You should start your Receptionist cover letter by addressing the hiring manager directly, if possible. If you don't know their name, use a professional greeting like "Dear Hiring Manager". Then, introduce yourself and express your interest in the receptionist position. Mention where you found the job posting and why you're interested in the role. For example, "I was excited to see your job posting for a Receptionist on your company website. With my 3 years of experience in customer service and administrative tasks, I am confident I can contribute positively to your team." This introduction is professional, direct, and shows your enthusiasm for the role.

The best way for Receptionists to end a cover letter is by expressing enthusiasm for the opportunity, reiterating their interest in the position, and inviting the employer to take the next step. For example, "I am excited about the possibility of bringing my unique skills and experience to your team and am confident that I would make a valuable addition to your company. I look forward to the opportunity to discuss my application further. Thank you for considering my application." This ending is effective as it shows eagerness, confidence, and professionalism. It also encourages the employer to move forward with the hiring process. Remember to end with a formal closing such as "Sincerely" or "Best Regards," followed by your name.

Receptionists should include several key elements in their cover letter. 1. Contact Information: At the top of the cover letter, include your name, address, phone number, and email address. 2. Salutation: Address the hiring manager by name if it's known. If not, use a general salutation like "Dear Hiring Manager." 3. Introduction: Start by introducing yourself and stating the position you're applying for. Mention where you found the job posting. 4. Relevant Skills and Experience: Highlight your skills and experiences that are relevant to the receptionist position. This could include customer service skills, organizational skills, proficiency in specific software, or experience handling administrative tasks. 5. Achievements: If you have any achievements or accomplishments from previous roles that are relevant, include them. This could be something like improving a filing system or implementing a new process that increased efficiency. 6. Personal Qualities: Receptionists are often the first point of contact in an organization, so it's important to highlight qualities like friendliness, professionalism, and excellent communication skills. 7. Knowledge about the Company: Show that you've done your research and understand what the company does. This shows your interest in the role and the company. 8. Closing: In your closing paragraph, express your enthusiasm for the role and the opportunity to contribute to the company. Thank the hiring manager for considering your application. 9. Signature: End with a professional closing like "Sincerely" or "Best Regards," followed by your name. Remember, your cover letter should complement your resume, not duplicate it. It's your chance to tell a story about your experiences and skills, and to show the hiring manager why you're the best fit for the role.

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Persuasive Cover Letter Examples For A Receptionist

A receptionist does much more than answer phones and direct foot traffic coming into a building. Often, they are the first face people see and the first voice they hear associated with a business. They become, in essence, company ambassadors. In addition to this, receptionists have other duties including enforcing building security protocols, receiving and signing for packages, and interacting with vendors.

If you are outgoing and enjoy helping others, being a receptionist can be a rewarding job. Of course, to get that job as a receptionist, you must start with a great resume and cover letter . In this post, we’ll help you get up to speed with the latter. 

What Is Expected From A Receptionist?

A receptionist acts as a coordinator between the company’s customers and service providers. Essentially, you are expected to provide timely, effective, and well-structured information about incoming queries, bookings, and requests from callers and communicate important updates to customers, prospects, and business associates. 

On top of that, many receptionists are also responsible for handling internal office operations such as booking meetings, coordinating staff planners, dispatching couriers, and distributing paperwork. 

Overall, the role requires both strong people and organizational skills , as well as a certain degree of adaptability and mental resilience . On the pro side, few employers expect you to have a college degree or specific professional credentials. However, having a couple of software certifications or training courses behind your belt can be an advantage. 

What Skills Do You Need To Work As A Receptionist?

There’s no clear-cut skillset for a receptionist and many employers are willing to take on inexperienced, but highly organized and motivated individuals with a strong set of soft skills and some essential digital literacy skills.

That said, you may want to make a stronger first impression in your cover letter, bring up some of the following receptionist skills: 

People Skills

• Strong verbal communication
• Active listening 
• Customer-centricity
• Conflict resolution
• Professionalism
• Adaptability
• Team collaboration
• Dependability
• Mental resilience 
• Feedback and clarification

Administrative Skills

• Time management
• Calendar management
• Multi-tasking
• Proactive planning
• Record keeping
• Appointment management 
• Event planning
• Document management 
• Data entry 
• Office coordination 

Cognitive Skills

• Problem-solving
• Critical thinking
• Memory recall 
• High concentration
• Attention to details  
• Learning agility 
• Adaptability to technology
• Logical reasoning 
• Analytical thinking 
• Numerical reasoning 

Technical Skills

• Phone system operation
• Office 360 Suite
• Email Management
• Appointment scheduling software
• Security systems knowledge
• Video conferencing tools
• Social media management
• Graphic design in Canva 
• Internet research 
• PowerPoint presentation design 

Receptionist Cover Letter Examples

You now know what employers expect from a receptionist. Now you need to convey how you fit into this description via your cover letter.  

Here are some examples of receptionist cover letters you can use as writing prompts. As you skim through these, pay attention to the overall structure, narrative flow, and wording used to describe skills, duties, and accomplishments.

Cover Letter Sample For Receptionist (Word Version)

Download cover letter (.docx)

A Receptionist Cover Letter Example (Text Version)

Dear Mr. Seth Bailey,

In 2023, I have greeted over 5,800 customers, ensuring every one of them has a good first impression of the business I’m representing. Courtesy, politeness, and strong interpersonal skills are among my strongest soft skills (according to colleagues and visitors). 

Acme Hotels Inc. has a strong commitment to “inspiring, reinvigorating, and making each customer feel included”, as your CEO has mentioned in this year’s company announcement — I would like to make these experiences happen. 

Currently, I’m working with Otherwild Spa Center.  As you probably know, it’s a busy venue, attracting over 10K visitors per year. Skincare is my passion and I genuinely enjoy educating visitors about the available treatments, beauty routines, and latest product drops, giving them first-hand feedback and personalized tips.  

Apart from welcoming all guests in person, I also answer the phone and route close to 200 phone calls each week. I provide general visitors’ information, and directions to our venue, handle all individual reservations, and direct group bookings towards the CS manager. 

I also manage Otherwild’s social media presence on Instagram, shooting short behind-the-scene videos and flat lays to feature the latest spa products from our suppliers. Since I took over the content creation, our average number of likes and comments per post increased by 35% and the follower count grew by 5K subscribers. I believe these skills will translate very well to working in the same position at your company.

I have also been cross-trained to work with our corporate security team. My duties include filling out security incident reports, reporting suspicious activities, and working directly with the local fire and police departments to ensure that the building is safe and secure at all times.

When it comes to software, I’m well used to interacting with Office 365 products, as well as the company’s task management app (Asana) and CRM software (HubSpot), plus a range of online beauty booking platforms like Treatwell and Fresha.  

For more details about my skill set and work experience, please refer to my resume or contact me directly at 000-000-000. I would love to demonstrate my reception skills in action. 

Sincerely, Jane N. Miller

Receptionist Cover Letter With No Experience

Hi Pump the Gym team,

My name is Morgan Thomas and I’m a recent graduate of Merriam Business Academy. I believe that I could be a great add-on to Pump the Gym’s front office team because of my strong organizational skills, excellent work ethic, and passion for CrossFit. 

When I saw your job ad on LinkedIn, a few things immediately caught my attention. In the listing, you specifically requested a self-driven employee, who demonstrates initiative, is resourceful, and has excellent problem-solving skills. I come from a working-class background and have been active in the workforce since I was 16 — starting as a football coach assistant at my school and picking up extra shifts as a DoorDash/Uber courier. I am not afraid of hard work and always ready to put on the extra effort. Once, when my car suddenly broke down in the middle of an Uber trip, I managed to quickly repair it by using some Magic putty, I had in my bag and get the customer on time to their meeting.  

Apart from my formal education, I have also completed several online courses — Branding 101 and Customer Success Essentials. I’ve learned that Pump the Gym company is particularly proud of cultivating a strong brand equity and I would very much like to further contribute to honing your brand image of a transparent, eco-driven, and female-empowering business. 

I’d be delighted to come to your office during the week to further introduce myself. Look forward to hearing from you! 

Best, Morgan Thomas

Medical Receptionist Cover Letter Example 

Dear Dr. William Hope,

I am writing because I wish to apply for the position of Medical Receptionist, advertised on both LinkedIn and Indeed. As someone who has worked in similar positions at smaller medical offices, I believe that I would be a good fit for Hospitaliers. 

In my previous position at Dr. Dean’s Practice, I was positively praised for the service I was providing to the patients with references available upon request. My duties involved providing information regarding office policies, insurance filing, costs to healthcare, and available appointment times — all while retaining a friendly and approachable disposition. 

Also, I was able to successfully collaborate with the doctors and nurses and assist them with claims processing, department heads meeting coordination, and timely medical supply ordering and re-stocking. I’m well familiar with common business tools such as Microsoft Teams, GoToMeeting, Branch, and eHospitals System. In addition, I’m currently working towards completing a certified Medical Administrative Assistant (CMAA) program. 

Because of my strong interpersonal skills, I can provide the best possible service to patients even in a pressing and urgent work environment. That is why I would appreciate the opportunity to be considered for a new position at your clinic. 

Don’t hesitate to contact me for any additional information or request the contact details for professional reference verification. Once again, thank you for the opportunity, and I hope to hear back from you soon. 

Sincerely, Phoebe Radcliffe

Cover Letter for a Front Desk Receptionist

Good day Amy Leeds,

I’m Jean-Rose Hoise, a bilingual (Spanish-English) receptionist with 8+ years of experience working in high-volume environments, including Salsa Morena dance studio in downtown Miami and Seashore Premium Suites at Key West. My family and I have recently relocated to Atlanta — and I am therefore looking for a new role. 

The position at Southern Downtown Hotel is a strong match for my skillset as I’m well versed in handling the check-in processes (including for larger groups and VIP clients) and am an advanced user of Amadeus PMS. I have strong numerical skills and high attention to detail, meaning that there are never any invoice or payment issues on my shift. 

In 2020, I also completed advanced training in customer conflict resolution from CS Academy, which has equipped me with new knowledge for graciously handling any customer mishaps (lost luggage, in-room damage, payment issues, etc). Likewise, I’m well-trained in all standard security and emergency procedures for hotels and can effectively provide assistance to guests and perform CPR if need be. 

As a recent transplant to Atlant, I have spent the first several months discovering the city, its restaurants, and its cultural scene. Apart from providing personalized, local recommendations to guests, I can also secure last-minute bookings with popular venues and handle other activities. 

Joining Southern Downtown Hotel would be a delightful continuity to my career — and I hope I could demonstrate to you what makes me a strong fit during the interview. 

Cordially,  Etta Bark 

Veterinary Receptionist Cover Letter

Hello Pet Paws Clinics, 

Hope you’re having a purr-fect day so far! I’m writing to apply for the open veterinary receptionist position, you shared on Facebook last week. Is it still available? 

I’m a third-year student at the University of Rhode Island, doing a degree in Animal Science and Technology, with full-time availability during the summer and part-time starting from September 2023 (weekend and evening shifts work for me!). 

As part of my degree, I was trained to perform medical tests for furry patients and I am well-familiar with the cleaning protocols for surgical equipment, as well as wider animal healthcare standards, meaning I could be also helpful in the examination room. 

Last summer, I already had a part-time receptionist position with Samson Medical Clinic and I’m working retail shifts at M&S during the semester. Both jobs have helped me hone my customer service skills, attention to detail, and emotional intelligence. I’m naturally calm, perspective, and mentally resilient person — the attributes that helped me do well in my current roles. 

You can find further information in the attached resume. Don’t hesitate to contact me by email or phone for extra details. 

Caroline Emmers 

P.S. I also want to thank Dr. Manny Sweith for helping expertly treat toxoplasmosis with my cat, Filly, last year! 

Dental Receptionist Cover Letter Example 

Hello Smiles Smile team,

My name’s Mattew O’Brian and I’m applying the the Receptionist position (#22222), you’ve posted on Indeed. 

In my role as a Dental Receptionist at Dr. Connors’s Office, I welcome about 20 patients per day, of which many are younger kids. My goal is to instantly create a calm, warm, and relaxing atmosphere by chatting up the more nervous types and entertaining the impatient ones with educational coloring books and available storytelling materials. You can read from the reviews on Google Business that I’m one of the “most thoughtful and knowledgeable dental receptionists we ever met ”. 

When I am not engaging patients, I usually handle various admin tasks including appointment confirmations, insurance claims management, and supply re-ordering. Additionally, I take pride in maintaining detailed customer records, with all up-to-date information on allergies, recent procedures, concern levels, and payment details. 

My dedication to maintaining a clean, organized, and inviting workspace has won me an “Employee of the Year” award twice in a row. 

You can learn further about my qualifications from the attached resume. I look forward to connecting with you in person. 

Regards,   Mattew O’Brian 

How To Write A Cover Letter For A Receptionist Job Step-By-Step 

Your cover letter will need to show your personality and affinity for a job that involves so much person-to-person contact. Respectively, you should focus on highlighting your interpersonal skills such as empathy, honesty, transparency, strong verbal and written skills. 

Then, tie in any relevant work experience you have and spotlight your organizational and digital literacy skills . This could include any previous customer service, retail, or admin jobs. Finally, add in a quick story, illustrating your ability to be proactive, effective, helpful, and professional, even under pressure. 

Conclude your cover letter with a paragraph encouraging contact with you — and that’s how you get an amazing receptionist cover letter. 

To make the job easier for you here’s also a step-by-step breakdown 

1. Start With an Amicable Introduction 

The standard cover letter format includes a short introduction paragraph (3 sentences max), a longer body (2-3 paragraphs), and a conclusion of 1-2 sentences max. 

To make a stronger first impression start with one of the following opening lines : 

• Share your most recent accomplishment (for example, earning an employee award or completing a new professional certification). 
• Convey your passion for the profession (for example, articulate why you love working with people or what has drawn you towards the hotel industry). 
• Do some flattery (for example, mention why you’d be proud to join this company or commend them on some recent major announcement). 

These cover letter opening lines help you stand out in the sea of generic “I would like to apply to this role…” openers. 

2. Introduce Your Soft Skills 

Soft skills are your strongest “selling point” for the job. Every employer wants to see a cheerful, professional, organized, and well-mannered person at the front of their business. Your goal is to deliver that image through your cover letter.

Instead of saying that you have “good customer service skills”, contextualize these through quick stories. For example, mention how you’ve defused a potential conflict, helped put nervous patients at ease, or given the most hospitable welcome to first-time venue visitors. 

3. Bring Up All Relevant Technical Skills 

Most employers expect you to be not just a fast talker, but also a rapid typer, who’s at ease with general business software — Office 365, video conference apps, task management tools, and so on. 

If you already have working knowledge of specific software in the industry (e.g., property management systems in the hotel space), make sure this comes across in your cover letter. 

4. Briefly Describe Your Past Duties

Duties differ from one employer to another, so it’s best to tell what you already know how to do. Don’t go into too much detail here — you’ve already got these things listed on your resume. Instead, briefly describe some of the common tasks you perform, and make sure they closely match the job description. Also, try to share a notable accomplishment if you can think of a good one. 

5. Edit and proofread. 

Make sure your letter is free from any spelling errors and other goofs such as typos, auto-corrections, etc. As you do so, also edit out some weaker words and phrases like empty buzzwords, complex industry jargon, extreme flattery, and the much dreaded “to whom it may concern”.  

To Conclude 

The receptionists’ cover letter examples above have several recurring patterns. Each one showcases:

• Enthusiasm for working with customers and helping people
• A roaster of organizational and interpersonal skills
• Basic digital literacy and technical skills 
• List of duties the applicant has performed in their current job

Remember: even if you haven’t worked as a receptionist, you still have a chance at landing an interview. Simply focus on skills and experience that you have that would be useful as a receptionist and you’ll nail your cover letter!

Elena runs content operations at Freesumes since 2017. She works closely with copywriters, designers, and invited career experts to ensure that all content meets our highest editorial standards. Up to date, she wrote over 200 career-related pieces around resume writing, career advice... more

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Receptionist Cover Letter Sample

How to write a cover letter for a receptionist position can be a particularly tricky question. Receptionists handle numerous tasks, and you should know how to highlight your skills in the most beneficial way.

If you’d like skillful help crafting the perfect professional cover letter, contact our professional cover letter writing services , choose one from many templates, and relax while we get the work done.

But if you’re up for a challenge, then read on!

Cover Letter for a Receptionist - Example

Receptionist cover letters may seem optional, but it is better to learn how to compose one if you aim to get this job position. Moreover, including a receptionist cover letter along with your application is a must for those who want to get promoted, entry-level professionals, and job switchers. It’s their chance to make a good first impression on a hiring manager or recruiter, and it has to be professional and readable.

A good front desk cover letter sample should illustrate how to highlight any accomplishments, experience, skills , or requirements that may make an applicant a good fit. Here’s a sample receptionist cover letter you can use.

Your name, position, and contact details.

[Today’s Date]

[Hiring Manager’s Name]

[341 Company Address]

[Company City, State xxxxx]

[[email protected]]

Dear [Mr./Mrs./Ms.] [Manager’s Name],

I was glad to find out about the opening at your company because I believe my experience and skills as a receptionist match your requirements. According to the job description, you are looking for a reliable person with impeccable organizational skills and the ability to multitask. During 5 years in my previous role at ABC Company, I maintained smooth running of operations and helped create a favorable work environment for 100+ employees. 

One of my major accomplishments includes coming up with an efficient customer follow-up system that resulted in boosting the number of loyal clients to 15%. I have also helped cut company expenses up to 25% by offering cost-effective solutions when organizing business trips.

I would be grateful for the opportunity to show my talent and be of help to you and your company.

Sincerely, 

[Your Name] 

Receptionist Cover Letter Template

There are many ways to apply, but almost every cover letter for receptionist follows the general rules. Here are commonly accepted features of a modern cover letter you can implement for your receptionist position:

•  include your job title, company name, and your address;
•  use Times New Roman or Calibri font;
•  set margins to 1 inch;
•  use 1,15 line spacing;
•  write 2-3 paragraphs in the letter body;
•  add a signature with contact information.

You can even check out premade Google Docs cover letter templates to speed up the process!

Ultimate Guide on How to Write a Receptionist Cover Letter

A sample cover letter for receptionist should be used to highlight your ability to communicate effectively. You should explain to the reader why you want the interview or the job at the office and why you’d be a good fit.

It should also demonstrate your professionalism. While you don’t have to list every task that you’ve ever completed, you should highlight any experience pertaining to the job you are applying for.

If at any time you feel overwhelmed, we at SkillHub can help. We offer completely customized cover letters at affordable prices, help guides , and professional service.

But if you’re still here, let’s learn about proper formatting for a great cover letter!

Format Your Cover Letter Right

Learning proper cover letter formatting is one of the most important parts of the process. Without it, your chances to land an interview are limited. Here is the structure you should follow to craft a perfect cover letter. 

• Date and company details
• Closing paragraph

Keep in mind of your Linkedin profile! Now it is a new priority for a job search! If you need help, rely on our Linkedin resume services that always are ready to have your back!

Let’s explore cover letter examples receptionist in detail.

Cover Letter Heading

The heading is the first piece of your cover letter noticed by your employer during the job application process. In other words, first impressions are everything. Look at several receptionist cover letter samples to get the idea. Here are some examples of how to go around it.

Cover Letter Sample for Receptionist - Heading

The cover letter receptionist examples of heading should include your name, address, and contact information.

Receptionist

244 Busy Drive 

Austin, TX, 78744 United States

(154) 788-9465

[email protected]

Date and Company Details on a Cover Letter

Place the date of your job application under the heading you wrote, add a space, and follow by your hiring manager’s name, company’s name, and address on the cover letter for a receptionist. This data is important to avoid any confusion about the application you’re sending.

Data and Company Details - Receptionist Example

Here is how you organize this section of your cover letter for receptionist position.

15 August 2020

Julianna Smith

Boston Hotel

556 Busy Rd.

City, NY, 88795

Cover Letter Greeting

The cover letter greeting is also a very important part of the letter. Mention your employer’s name, but don’t worry if you don’t know it. There are many substitutes you can use in that particular scenario. Just avoid the opportunity to add overused To Whom It May Concern .

Cover Letter Greeting - Receptionist Example

Here are some ways to address your hiring manager. If you know the exact name, use the most common receptionist cover letter example of a greeting:

• Dear Ms. Smith

If you don’t know their name, substitute the greeting by

• Dear Hiring Manager
• Dear HR Department

Receptionist Cover Letter Body

Crafting an effective body for the sample cover letter for receptionist position takes some effort, but with a little practice, you’ll become a pro. The body should be concise, exhaustive, and to the point. There is no place for long paragraphs - each of them should be less than three sentences unless the company demands more.

Cover Letter Body - Receptionist Example

After a greeting and short introduction, the body of the cover letter example for receptionist could look like this.

I have 10 years of experience as a receptionist and cashier. During this time, I have gained solid customer service skills. My computer skills are impeccable; I can type 65 words per minute with 98% accuracy. 

My bachelor’s degree in [THE SUBJECT] from [THE UNIVERSITY] and my practical experience make me an excellent candidate.

Closing Paragraph for Cover Letter

The closing paragraph of the cover letter sample for receptionist is your opportunity to provide a final, personal touch and reiterate your enthusiasm for the position.

Most experts recommend ending the paragraph with an action verb. For example, you might say, “I would be pleased to discuss how my skills would benefit your organization. Please email me at [EMAIL ADDRESS] to discuss my qualifications.” That’ll for sure boost your chances of getting hired!

Closing Paragraph - Receptionist Example

Look how this part is written in one of the cover letter examples for receptionist.

I would be more than happy to meet with you for a brief interview. Please contact me at [YOUR PHONE NUMBER] to schedule an appointment. I’m looking forward to your call.

[YOUR NAME]

Impress Recruiters With Your Receptionist Skills

A diligent receptionist is friendly, responsive, and good at figuring out who to call and when. An administrative assistant or receptionist can anticipate a caller’s needs and refer them to the appropriate person.

As a receptionist, you need to excel in both hard and soft skills . Hard skills are specific and related to the position, and soft skills are personal qualities like communication, teamwork, leadership , and problem-solving. And your sample cover letter receptionist should include them to pass the applicant tracking system (ATS)!

Gather Enough Information About the Company

Researching the company can help you identify the person to send your letter to. As you already know, personalizing your receptionist cover letter examples is the best approach. 

Besides, while studying the company’s profile and the job description in particular, you can determine the keywords to include in your cover letter. For example, if you mention “organizational skills,” “welcoming visitors,” and “being a team player,” it will be easier for you to get accepted by the ATS and approved by the hiring manager.

Quick Summary and Final Thoughts

Here’s a recap of all the tips and tricks we’ve covered regarding writing a front desk cover letter example.

• Format the cover letter first, determine what to put in the heading, body, etc. 
• Keep your letter body 2-3 paragraphs long.
• Don’t explain your past positions or why you love the company so much; rather, dive into your key skills.
• Close the letter with an appreciation for the position, mention the interview, and add a signature like Kind regards or Best wishes .

If you feel stuck at any time during this receptionist cover letter writing process, we at SkillHub would love to give you a hand. With our online resume writing services getting that receptionist job you’re keeping an eye on will skyrocket! All it takes is a perfect cover letter.

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Receptionist Cover Letter Example

Kick-start your career and find inspiration for your new cover letter with our free, carefully composed Receptionist cover letter example. Make a copy of this cover letter example free of charge or edit it directly using our intuitive cover letter maker.

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Receptionist Cover Letter Example (Full Text Version)

Robert gostomski.

Dear Recruiters,

I am keenly interested in working as a Receptionist at Harter Group, Inc. in Boca Raton, FL. My office administration experience and developed skills set are well-matched with the qualifications described by you in the job ad that has been posted and advertised on LinkedIn.com. That's why I believe that I could be a great contribution to your team and organization.

My career background includes two years of working as a Receptionist at Huron Law Group, Inc. There, I was responsible for the completion of various administrative and clerical tasks, such as answering the phone, managing the office calendar, scheduling appointments, greeting visiting clients, coordinating the travel arrangements, and managing the office supplies. At the company, I was known for finishing all duties and projects within schedule and in a timely manner. Moreover, I won the Employee of the Month Award once for performing excellent work which was a great satisfaction for the continuous determination to achieve and exceed all business goals and objectives.

I possess a Business Administration with Marketing degree from the Ball State University where, with a 3.98 GPA, I was among the top 10% of students and moreover, I won the 2016 Academic Excellence Award. I am a native Polish speaker with a proficiency in English and a basic knowledge of French. Having the ability to use various industry software programs, for example, Bitrix24, LibreOffice, Slack, and Trello at an expert level, I also offer well-developed organizational skills, a highly professional attitude, exceptional work ethic, and an important ability to work and perform well independently or in team environments.

I have enclosed my resume for your review. I appreciate your time and consideration and I look forward to speaking with you soon.

Robert Gostomski

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Receptionist Cover Letter

You can easily adapt this receptionist cover letter for your own use. Send a stand out application cover letter, get the employer's attention and increase your chances of getting the receptionist job.

Package your background and experience into a professional and powerful cover letter that stands out and gets you the job interview. Highlight your strengths and skills as they relate directly to the job opportunity.

SAMPLE RECEPTIONIST COVER LETTER

Your Name Your Address Your Contact details (phone and email) Date Mrs Mary Stevens Hiring Manager ABC Company y15 South Parkway Long Island, NY 11551

Dear Mrs Stevens

Your job posting for a receptionist caught my attention straight away as my skills and experience are a close match to your requirements for this position. I would appreciate careful consideration of my credentials as outlined below and within the enclosed resume.

I have three years work experience as a receptionist in a large organization responsible for handling all calls and visitors in addition to providing extensive organizational and administrative support.

I am a self-directed and independent worker who has taken the initiative to learn as much as possible about the company I work for in order to become a valuable information resource.

Among my particular strengths are my organizational and planning skills. I have developed a number of processes to manage my many work tasks and make sure I meet the demands of a fast-paced work environment. I utilize technology to assist me wherever possible and have a good working knowledge of a number of computer applications including MS Office.

My strong communication skills and an outgoing, energetic personality ensure first-rate customer service to both clients and colleagues. I thoroughly enjoy dealing with a wide variety of people and take pride in being a receptionist.

ABC Company enjoys an excellent reputation and I am confident that I would be an asset to your company. I would appreciate the opportunity to discuss my abilities in more depth and am available for an interview at your earliest convenience.

Please contact me via phone or email to arrange a convenient time for us to meet. Thank you for your time and consideration and I look forward to speaking with you soon.

Jane Jobseeker Enclosure

How to write a winning receptionist resume

Need help with writing a good resume? Use the sample receptionist resume to build an excellent resume.

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Receptionist duties and skills

Use this detailed receptionist job description for a list of job duties and competency requirements for a receptionist.

JOB DESCRIPTIONS

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Hotel Receptionist Job Description

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Top 5 Receptionist Cover Letter Tips

• read through the job posting carefully to ensure you know what the employer is looking for before you start writing your cover letter
• Find out the name of the person to whom it should be addressed and avoid general salutations
• customize each cover letter to the target job opportunity
• Focus on your skills and strengths as they relate directly to the job requirements as stated in the job posting
• close your cover letter strongly

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Closing your Cover Letter

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Writing a cover letter with little or no experience can be a challenge. Use these pages to help you.

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NPR defends its journalism after senior editor says it has lost the public's trust

David Folkenflik

NPR is defending its journalism and integrity after a senior editor wrote an essay accusing it of losing the public's trust. Saul Loeb/AFP via Getty Images hide caption

NPR is defending its journalism and integrity after a senior editor wrote an essay accusing it of losing the public's trust.

NPR's top news executive defended its journalism and its commitment to reflecting a diverse array of views on Tuesday after a senior NPR editor wrote a broad critique of how the network has covered some of the most important stories of the age.

"An open-minded spirit no longer exists within NPR, and now, predictably, we don't have an audience that reflects America," writes Uri Berliner.

A strategic emphasis on diversity and inclusion on the basis of race, ethnicity and sexual orientation, promoted by NPR's former CEO, John Lansing, has fed "the absence of viewpoint diversity," Berliner writes.

NPR's chief news executive, Edith Chapin, wrote in a memo to staff Tuesday afternoon that she and the news leadership team strongly reject Berliner's assessment.

"We're proud to stand behind the exceptional work that our desks and shows do to cover a wide range of challenging stories," she wrote. "We believe that inclusion — among our staff, with our sourcing, and in our overall coverage — is critical to telling the nuanced stories of this country and our world."

NPR names tech executive Katherine Maher to lead in turbulent era

She added, "None of our work is above scrutiny or critique. We must have vigorous discussions in the newsroom about how we serve the public as a whole."

A spokesperson for NPR said Chapin, who also serves as the network's chief content officer, would have no further comment.

Praised by NPR's critics

Berliner is a senior editor on NPR's Business Desk. (Disclosure: I, too, am part of the Business Desk, and Berliner has edited many of my past stories. He did not see any version of this article or participate in its preparation before it was posted publicly.)

Berliner's essay , titled "I've Been at NPR for 25 years. Here's How We Lost America's Trust," was published by The Free Press, a website that has welcomed journalists who have concluded that mainstream news outlets have become reflexively liberal.

Berliner writes that as a Subaru-driving, Sarah Lawrence College graduate who "was raised by a lesbian peace activist mother ," he fits the mold of a loyal NPR fan.

Yet Berliner says NPR's news coverage has fallen short on some of the most controversial stories of recent years, from the question of whether former President Donald Trump colluded with Russia in the 2016 election, to the origins of the virus that causes COVID-19, to the significance and provenance of emails leaked from a laptop owned by Hunter Biden weeks before the 2020 election. In addition, he blasted NPR's coverage of the Israel-Hamas conflict.

On each of these stories, Berliner asserts, NPR has suffered from groupthink due to too little diversity of viewpoints in the newsroom.

The essay ricocheted Tuesday around conservative media , with some labeling Berliner a whistleblower . Others picked it up on social media, including Elon Musk, who has lambasted NPR for leaving his social media site, X. (Musk emailed another NPR reporter a link to Berliner's article with a gibe that the reporter was a "quisling" — a World War II reference to someone who collaborates with the enemy.)

When asked for further comment late Tuesday, Berliner declined, saying the essay spoke for itself.

The arguments he raises — and counters — have percolated across U.S. newsrooms in recent years. The #MeToo sexual harassment scandals of 2016 and 2017 forced newsrooms to listen to and heed more junior colleagues. The social justice movement prompted by the killing of George Floyd in 2020 inspired a reckoning in many places. Newsroom leaders often appeared to stand on shaky ground.

Leaders at many newsrooms, including top editors at The New York Times and the Los Angeles Times , lost their jobs. Legendary Washington Post Executive Editor Martin Baron wrote in his memoir that he feared his bonds with the staff were "frayed beyond repair," especially over the degree of self-expression his journalists expected to exert on social media, before he decided to step down in early 2021.

Since then, Baron and others — including leaders of some of these newsrooms — have suggested that the pendulum has swung too far.

Author Interviews

Legendary editor marty baron describes his 'collision of power' with trump and bezos.

New York Times publisher A.G. Sulzberger warned last year against journalists embracing a stance of what he calls "one-side-ism": "where journalists are demonstrating that they're on the side of the righteous."

"I really think that that can create blind spots and echo chambers," he said.

Internal arguments at The Times over the strength of its reporting on accusations that Hamas engaged in sexual assaults as part of a strategy for its Oct. 7 attack on Israel erupted publicly . The paper conducted an investigation to determine the source of a leak over a planned episode of the paper's podcast The Daily on the subject, which months later has not been released. The newsroom guild accused the paper of "targeted interrogation" of journalists of Middle Eastern descent.

Heated pushback in NPR's newsroom

Given Berliner's account of private conversations, several NPR journalists question whether they can now trust him with unguarded assessments about stories in real time. Others express frustration that he had not sought out comment in advance of publication. Berliner acknowledged to me that for this story, he did not seek NPR's approval to publish the piece, nor did he give the network advance notice.

Some of Berliner's NPR colleagues are responding heatedly. Fernando Alfonso, a senior supervising editor for digital news, wrote that he wholeheartedly rejected Berliner's critique of the coverage of the Israel-Hamas conflict, for which NPR's journalists, like their peers, periodically put themselves at risk.

Alfonso also took issue with Berliner's concern over the focus on diversity at NPR.

"As a person of color who has often worked in newsrooms with little to no people who look like me, the efforts NPR has made to diversify its workforce and its sources are unique and appropriate given the news industry's long-standing lack of diversity," Alfonso says. "These efforts should be celebrated and not denigrated as Uri has done."

After this story was first published, Berliner contested Alfonso's characterization, saying his criticism of NPR is about the lack of diversity of viewpoints, not its diversity itself.

"I never criticized NPR's priority of achieving a more diverse workforce in terms of race, ethnicity and sexual orientation. I have not 'denigrated' NPR's newsroom diversity goals," Berliner said. "That's wrong."

Questions of diversity

Under former CEO John Lansing, NPR made increasing diversity, both of its staff and its audience, its "North Star" mission. Berliner says in the essay that NPR failed to consider broader diversity of viewpoint, noting, "In D.C., where NPR is headquartered and many of us live, I found 87 registered Democrats working in editorial positions and zero Republicans."

Berliner cited audience estimates that suggested a concurrent falloff in listening by Republicans. (The number of people listening to NPR broadcasts and terrestrial radio broadly has declined since the start of the pandemic.)

Former NPR vice president for news and ombudsman Jeffrey Dvorkin tweeted , "I know Uri. He's not wrong."

Others questioned Berliner's logic. "This probably gets causality somewhat backward," tweeted Semafor Washington editor Jordan Weissmann . "I'd guess that a lot of NPR listeners who voted for [Mitt] Romney have changed how they identify politically."

Similarly, Nieman Lab founder Joshua Benton suggested the rise of Trump alienated many NPR-appreciating Republicans from the GOP.

In recent years, NPR has greatly enhanced the percentage of people of color in its workforce and its executive ranks. Four out of 10 staffers are people of color; nearly half of NPR's leadership team identifies as Black, Asian or Latino.

"The philosophy is: Do you want to serve all of America and make sure it sounds like all of America, or not?" Lansing, who stepped down last month, says in response to Berliner's piece. "I'd welcome the argument against that."

"On radio, we were really lagging in our representation of an audience that makes us look like what America looks like today," Lansing says. The U.S. looks and sounds a lot different than it did in 1971, when NPR's first show was broadcast, Lansing says.

A network spokesperson says new NPR CEO Katherine Maher supports Chapin and her response to Berliner's critique.

The spokesperson says that Maher "believes that it's a healthy thing for a public service newsroom to engage in rigorous consideration of the needs of our audiences, including where we serve our mission well and where we can serve it better."

Disclosure: This story was reported and written by NPR Media Correspondent David Folkenflik and edited by Deputy Business Editor Emily Kopp and Managing Editor Gerry Holmes. Under NPR's protocol for reporting on itself, no NPR corporate official or news executive reviewed this story before it was posted publicly.