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Hospitality Management CV Example

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CV Tips for Hospitality Managements

• Highlight Your Hospitality Certifications : Mention any relevant certifications such as Certified Hotel Administrator (CHA), Certified Food and Beverage Executive (CFBE), or Certified Hospitality Revenue Manager (CHRM) to showcase your professional training.
• Showcase Your Achievements : Use specific examples and numbers to illustrate your impact, such as "Increased hotel occupancy rate by 20%" or "Improved guest satisfaction scores by 15%".
• Customize Your CV for the Role : Tailor your CV to the specific role, highlighting relevant experiences and skills. If the role emphasizes revenue management, for example, focus on your experiences in pricing strategies or yield management.
• Detail Your Tech Proficiency : List your proficiency in industry-specific software like hotel management systems, reservation software, or point-of-sale systems. Also, mention your experience with data analysis tools or customer relationship management (CRM) systems.
• Demonstrate Leadership and Customer Service Skills : Provide examples of your ability to lead and motivate teams, manage conflicts, and deliver exceptional customer service. These are key skills in the hospitality industry.

The Smarter, Faster Way to Write Your CV

• Implemented a new guest experience strategy that increased customer satisfaction scores by 30%, leading to a 20% increase in repeat bookings.
• Managed a team of 50+ staff across various departments, improving operational efficiency by 15% through effective scheduling and training programs.
• Launched a successful marketing campaign that boosted off-peak bookings by 25%, significantly increasing annual revenue.
• Coordinated a major refurbishment project, completing it 10% under budget and two weeks ahead of schedule, resulting in a 15% increase in room bookings.
• Developed and implemented a new food and beverage menu, leading to a 20% increase in restaurant sales and positive customer feedback.
• Introduced a new staff training program that improved service standards, leading to a 10% increase in positive customer reviews.
• Managed the successful opening of a new hotel branch, achieving 90% occupancy within the first three months of operation.
• Implemented a cost-saving initiative that reduced operating expenses by 15% without compromising service quality.
• Developed a partnership with a local tour operator, providing guests with unique experiences and increasing overall guest satisfaction by 20%.
• Exceptional leadership and team management
• Strategic planning and execution
• Guest experience enhancement
• Operational efficiency improvement
• Effective marketing and promotional strategies
• Project management and coordination
• Menu development and implementation
• Staff training and development
• Cost control and reduction
• Partnership development and management

Hospitality Management CV Template

• Managed [type of establishment, e.g., hotel, restaurant], leading a team of [number of employees] to deliver [specific outcome, e.g., exceptional customer service, high-quality dining experiences].
• Implemented [new process or system, e.g., online booking system, customer feedback process], resulting in [measurable impact, e.g., increased bookings by 20%, improved customer satisfaction scores].
• Collaborated with [teams/departments] to execute [specific event or initiative, e.g., corporate events, promotional campaigns], showcasing strong [soft skill, e.g., leadership, teamwork].
• Played a key role in [project or initiative, e.g., hotel renovation, menu redesign], which led to [measurable impact, e.g., increased room occupancy rates, boosted restaurant sales].
• Directed [type of operation, e.g., front desk, housekeeping], employing [management tools/methods] to enhance [operational outcome, e.g., guest satisfaction, operational efficiency].
• Instrumental in [task or responsibility, e.g., budget management, staff training], ensuring [quality or standard, e.g., cost control, service excellence] across all operations.
• Major: Name of Major
• Minor: Name of Minor

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How to format a hospitality management cv, start with a strong profile summary, emphasize relevant experience and achievements, highlight education and training, detail skills and competencies, personal statements for hospitality managements, hospitality management personal statement examples, what makes a strong personal statement.

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CV FAQs for Hospitality Managements

How long should hospitality managements make a cv, what's the best format for an hospitality management cv, how does a hospitality management cv differ from a resume, related cvs for hospitality management.

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Hospitality CV Examples & UK Templates

Choosing the right CV format for hospitality 

Include your contact information, make use of a summary, outline your work experience, include the relevant key skills that make you a great hospitality worker, detail your education & relevant hospitality certifications, pick the right cv layout and design for a hospitality cv, what type of salary you can expect as a hospitality worker.

The hospitality sector was one of the hardest hit through the pandemic, but the government has committed to realising a new vision for the hospitality sector in coming years. As the sector recovers and regains resilience, there’s never been a better time to create your hospitality CV and land your next position.

Resume guide for a hospitality CV

Whether you work in a restaurant, hotel, cruise ship, amusement park or resort, Resume.io has you covered with our guides and CV examples that include over 65 professions. Plus, with our CV builder , it’s simpler than ever to create a CV.

This CV guide and corresponding hospitality CV example will cover the following:

How to write a hospitality CV

• Choosing the right format for a hospitality CV
• How to add your contact information
• Using summaries
• Adding your hospitality experience
• Listing education and relevant certifications
• Picking the right CV design/layout
• What the hospitality job market looks like and what salary you can expect

A great CV for a hospitality job will contain many of the basic sections found on most CVs including:

• The CV header
• The CV summary (aka profile or personal statement)
• The employment history section
• The CV skills section
• The education section

This structure allows the hiring manager to easily find the information they are looking for and evaluate your candidacy in just a few minutes. While this hospitality CV example and guide give general guidance for a range of industry positions, it’s important to tailor the content of your CV to the specific role you are applying for.

Follow this formula for the best results: 

• Offer specific examples and skills that are most relevant to the employer’s needs and interests. The job description is a great place to start when it comes to finding out what the company cares about most.
• Adapt your tone (especially in the summary) to the employer’s to make it evident that you are the right fit.
• Use a simple and easy to read template.
• Optimise your CV for relevant hospitality-related keywords from the job posting so you have the best chance of impressing recruiters, hiring managers, and any CV scanning software they may use.

Optimise for the ATS

An applicant tracking system, or ATS, is a system companies use to collect and manage applications. Advanced systems at large companies may use algorithms to help screen resumes for keywords that are aligned with the job description, then pass the highest-ranking CVs along. 

For example, a hospitality job posting may include the following requirements: 

• “Highly motivated”
• “Customer service”
• “Interpersonal skills”

Your resume profile summary, when integrating the keywords, could read: 

“Highly motivated hospitality professional with 10 years of experience in customer service, leveraging excellent interpersonal skills and drive.”

Since many hospitality workers aren’t required to have formal training in the field, your previous experience tells employers whether you have the necessary skills to handle the role. That means that the reverse chronological CV format is the best choice for hospitality positions.

The reverse chronological format focuses on the employment history section where you are able to showcase your relevant previous positions, going back up through the past 10-15 years. This structure is preferred by hiring managers and the CV scanners in use at most large-scale hotel chains, restaurants, and other businesses. 

However, reverse chronological is not your only option. If you only have one or two previous experiences, you may opt for the hybrid format which starts with the skills section to show the hiring manager what your key abilities are before moving on to a shorter employment history section. The skills-based CV format should be reserved for students or first-time job seekers applying for smaller or more local hospitality operations.

There are plenty of CV templates in our CV builder, so select one that suits you and check out the CV examples using each format as well. 

When it comes to design, hospitality CVs should be as easy as possible to read and understand, so we recommend a simple layout .

Your header lies at the top of your CV and is where you display your contact information. This section should include: 

• Full name & title . List your first and last name and the title of the role you are pursuing.
• Professional email address . Use a clean format like [email protected] , not a quirky or unprofessional email address.
• Phone number . List a number where you can easily be reached. Make sure your voicemail box is not full and that your outgoing greeting is professional.
• Location . List only your city and country, not your street address or postcode—this is both outdated and unsafe.
• LinkedIn . If you have an active LinkedIn profile that shows off your expertise and network, include it in your header.

Don’t include:

• Date of birth : This isn’t necessary and could potentially lead to age discrimination.
• Personal details : Your marital status, passport number, etc. have no use on a CV.

Nancy Marks

Liverpool, United Kingdom

151 794 5927

[email protected]

Liverpool, L3 9AF, United Kingdom

Driving licence: MARKS67543278963

The summary is a key section of your hospitality CV because it is likely the only place to convey the personality and professional demeanour essential to many hospitality roles. The summary is also one of the few places you’ll be able to speak directly to the hiring manager and express your achievements, goals, and interests.

Don’t just summarise what’s on your CV. Instead, provide the overarching narrative of what makes you unique and allows you to provide the best experience to customers.

When applying to a large hotel chain or even a restaurant with multiple posted openings, specify which role you’re after in your summary. This will help a hiring manager quickly categorise your CV.

For example, your summary might read: “ Highly driven hospitality professional with expertise in hotel management. Over 10 years of experience creating hospitable and welcoming environments at top-rated hotels.”

Need inspiration for your summary? Check out our related CVs: 

• Waitress CV example
• Customer service CV example
• Kitchen porter CV example

You can find adaptable example CV summaries for hospitality workers below: 

Hospitality professional with one year of experience in front desk reception and concierge roles. Skilled in inclusive customer service while managing multiple tasks to ensure positive guest experiences. Proficient in English, Polish, and Spanish to effectively communicate with guests from diverse backgrounds.

Experienced hospitality professional with 5 years of expertise in front desk reception and concierge roles. Skilled in inclusive customer service while managing multiple tasks to ensure positive guest experiences. Proficient in English, Polish, and Spanish to effectively communicate with guests from diverse backgrounds.

Seasoned hospitality professional with over 10 years of expertise in leading front desk reception and concierge teams. Skilled in inclusive customer service while directing multiple tasks to ensure positive guest experiences. Proficient in English, Polish, and Spanish to effectively communicate with guests from diverse backgrounds.

No matter how much effort you put into the other sections of your CV, there’s a good chance the employer will gravitate towards your employment history first. This is the place to communicate all the relevant experience and achievements in each of your previous roles. Make sure to list the job title, employer name, dates worked, and location.

Under each subheading, it’s wise to add a list of 4-5 bullet points that detail your main responsibilities, skills and accomplishments. Cherry pick each of these examples based on your prospective employer’s needs and the duties for the new position as outlined in the job description. Add numbers and concrete information to quantify your experience. 

It’s easy to start with bullet points like:

• "Helped customers.”
• “Oversaw hotel operations.”
• “Served drinks to customers.”

Now, these statements aren’t unusual for hospitality jobs. However, that means they’re also too common and vague. Nothing about them shows your unique talent. 

Instead, shoot for a more results-based approach, filling your bullet points with details and achievements: 

• "Served 100 customers per day in a busy hotel setting, leveraging the ability to speak three languages to communicate with diverse groups.”
• "Oversaw operations of a five star, 300-room hotel.”
• "Acted as head bartender, serving tailored drinks to an average of 100 customers a night.”

Take a look at the hospitality CV employment history sample below:

Residences Concierge at The Resident Liverpool, Liverpool  July 2022 - Present 

• Responded to residence owners’ and their guests’ requests for visitor information, special arrangements, or services.
• Made arrangements for transportation, reservations, and dry cleaning.
• Gathered, summarised, and provided information to residence owners and their guests about the property and the surrounding area amenities.
• Permitted access only to authorized visitors.
• Answered all calls and handled requests, questions, or concerns.
• Contacted appropriate persons to resolve calls, requests, or problems.
• Assisted with valet services for owners when requesting for their vehicles.
• Followed all company policies and procedures.
• Maintained confidentiality of proprietary information and protected company assets.

Front Desk Associate at Liverpool Consultancy Ltd, Liverpool  March 2021 - June 2022 

• Served as a first point of contact for this busy consultancy firm.
• Performed a variety of administrative, reception, and office procedures.
• Managed the company calendar and booked appointments.
• Worked to promote company values and achieve a high level of customer satisfaction.
• Maintained an up-to-date knowledge of firm services and offerings.
• Assisted the manager in performing daily operations in the reception area.
• Worked well independently as well as collaboratively.

How to write a hospitality CV with no experience 

A major draw of hospitality work is that it’s easy to get into the field. Often, no specific experience is required and many companies are happy to train on the job. Even if you lack direct experience, it’s possible to land a great job in hospitality.

You’ll do this by relying on your transferable skills . Where have you demonstrated strong communication or customer service? Have you had to multitask and juggle a lot of work at once with a smile? 

Volunteer work counts, too. If you’ve done any work for charity, whether fundraising or working in a shop, that’s fair game to include. 

The skills section of your CV is where you’ll showcase your main competencies and areas of expertise. However, this section can be difficult to get right. That’s because the bullet-point format limits you to skills that can be summarised in a word or two. Avoid clichés , and instead focus on presenting yourself as the employer’s ideal candidate. Include a balance of hard and soft skills to show that you are a well-rounded hospitality professional.  

Soft skills are innate qualities that give you the right personality traits for the role. Your positive attitude, motivation, commitment to customer service or good communication skills fall in this category. 

Meanwhile, hard skills are abilities that must be learned, usually in the particular field where you plan to work. Computer software, cleaning equipment, phone systems, or cooking techniques are all considered hard skills.

Our CV builder offers numerous skills from which you can select, or you have the option to provide your own. 

Here’s what the skills box looks like in our CV template for hospitality.

Key Skills and Proficiencies

Although this section is important, it’s not the only place you can convey your skills. Weave them throughout your CV, especially in the summary and experience sections. 

Highlight your skills and include examples of how or when you used them. For example: 

• Customer service experience . Include the volume of customers you’ve helped, any customer satisfaction ratings you’ve earned, or an ability to transform an unhappy customer into a loyal one.
• Software skills . Show your knowledge of point-of-sale systems like Toast or Lightspeed.
• Job-related expertise . If you’re applying for a cook role, display your cooking knowledge and experience. If you’re going for a bartending position, describe your bar achievements.

For guidance about which skills to include, review the job posting. 

Depending on the exact role you are applying to, your hospitality CV may or may not need to show formal education. No matter the case, you’ll want to create an education section and list your diplomas and degrees. If you have completed a master’s degree, you can leave off your secondary school education.

The education section is also the place to mention any training you’ve completed, awards you’ve won, or memberships you hold. These give the employer more information about your background and commitment to the industry. For example: 

• Training and certifications . Have you undergone customer service or sales training courses, or attended relevant webinars? Add them here.
• Internships or traineeships . If you’ve gained on-the-job education through a formal training program, it could be beneficial to include.
• Professional development . List any hospitality-related professional associations you’re part of, like UKHospitality .

HNC Hospitality Management, The City of Liverpool College, Liverpool  September 2018 - May 2021

Just as the orderliness and decoration of a hotel lobby conveys quality and class, the layout and design of your CV show that you are a polished candidate ready to be taken seriously. 

While you shouldn’t go overboard with colour or flashy elements, a well-organised layout allows the hiring manager to quickly find what they are looking for. Leave a balance of white space to text and stick with the same professional font styles and sizes throughout.

If you need inspiration, look at our CV templates . We can even take care of the formatting for you. 

Hospitality text-only CV example

Experienced hospitality professional with expertise in front desk reception and concierge roles. Skilled in offering welcoming and inclusive customer service while managing multiple tasks to ensure positive guest experiences. Proficient in English, Polish, and Spanish to effectively communicate with guests from diverse backgrounds.

Employment history

• Hospitality Management
• Proficient in Toast and Lightspeed POS Systems
• Customer Service
• Attention to Detail and Anticipating Guests’ Needs
• Strong Organisational Skills
• Multilingual Communication Skills
• Knowledge of Local Area
• Health and Safety Trained

Hospitality job market and outlook

Inflation has caused some bumps for the UK's hospitality and leisure industry, but there's hope for growth from here on out. As inflation calms and consumers become more comfortable spending money again, hospitality-related companies are expected to do more business. 

This means it’s likely that roles will increasingly open up for hospitality workers. In fact, last year, the organisation UKHospitality reported “a 10% shortage of head chefs across the industry and a 21% shortage of production chefs,” per The Caterer.

• The hospitality industry in the UK employs over 3.2 million workers, achieves £130 billion in economic activity, and provides the UK government with £39 billion in taxes.
• Hospitality is “the third largest private sector employer, representing 10% of UK employment,” per UKHospitality.
• UKHospitality states that the industry may create as many as tens of thousands of new jobs in the next five years, in addition to approximately 200,000 apprenticeships.

How much someone earns in hospitality depends on the type of work they’re doing. On average, however, a hospitality worker could expect somewhere around £37,270 , with a low of £30,226 and a high of £47,839. 

Key takeaways for building a hospitality CV

The hospitality industry continues to reinvent itself, opening up a range of jobs for candidates who can convey their hospitality experience on their CVs. When crafting your hospitality CV, it’s important to draft a detailed summary, quantify your past work experience and accomplishments, and present an overarching narrative of your expertise in hospitality. 

Our online CV builder can help you create a hospitality CV that wins over hiring managers and helps you land the job.

Attractive CV templates at your fingertips

Hospitality Resume Examples and Templates for 2024

• Resume Examples

How To Write a Hospitality Resume

• Resume Text Examples

Whether you’re a front-desk clerk, housekeeper, manager, or night auditor, your hospitality resume must demonstrate a commitment to excellence in operations and customer service . Learn how to write a resume that shows hiring managers you can provide outstanding guest experiences. You’ll discover how to highlight the most compelling aspects of your career with our expert tips and strategies.

• Entry-Level
• Senior-Level

1. Write a dynamic profile summarizing your hospitality hotel qualifications

Get readers focused on your resume with a strong profile to establish yourself as a dedicated professional in the hospitality industry. Start with your job title, years of experience, and a few key qualifications. Include skills and specializations from your professional background that align with the job description. Mention what makes you unique from other applicants.

Working in hospitality requires exceptional customer service, so describe your dedication to guest experiences in your profile. Mention any special credentials from a relevant degree or certificate to prove your level of education or training. If you speak multiple languages and cater to various guests, list that in your summarization, too.

Profile Example #1

Courteous Guest Service Agent with recent experience at a high-end hotel with 100+ rooms. Draw on broad knowledge of best practices in hotel customer service. Strong computer skills and ability to solve operational and productivity challenges. Trilingual: Fluent in English, French, and Spanish.

Profile Example #2

Night Auditor with 5+ years’ experience keeping accurate financial records and generating guest folios in hotels with 100+ rooms. Thorough knowledge of cash handling best practices. Skilled at collaborating with other functions to ensure smooth service for guests throughout the night. Draw on detailed knowledge of local geography and amenities. Dedicated to providing positive and memorable guest experiences.

2. Outline your hospitality hotel experience in a compelling list

No matter the position you’re applying for, take an accomplishment-driven approach to your professional experience section. Instead of listing your daily responsibilities, focus on career achievements. This shows hiring managers the results you achieved in carrying out your duties.

Use numbers such as percentages, monetary figures, and performance metrics to bring your accomplishments to life. Describe how many rooms you cleaned, guests you greeted, or staff you managed. Discuss ways you’ve helped to improve processes or mention positive feedback you’ve received from hotel guests.

Professional Experience Example #1

Guest Service Agent, La Quinta by Wyndham, Phoenix, AZ | June 2019 to Present

• Welcome guests and conduct check-ins and check-outs using POS system
• Promptly address guest questions, and help make restaurant and transport reservations
• Provide guests with clear, up-to-date information on hotel services and promotions
• Keep the front desk clean, attractive, and uncluttered

Professional Experience Example #2

Night Auditor, Quality Inn, Indianapolis, IN | September 2018 to Present

• Efficiently complete closing reports, ensuring all financial data is accurate and up-to-date
• Post correct rates and charges to each folio and check service charges from multiple departments, addressing any discrepancies
• Handle check-in and check-out, and process payments using POS system
• Greet guests and provide information on hotel services and local facilities
• Supervise night staff of 3 employees

3. Include education and certifications relevant to hospitality hotel

Academic requirements will vary depending on the hotel position you’re applying for, but always start with your highest level of education. Then, include any relevant certifications you’ve earned to further your hospitality career. Even if special credentials aren’t a requirement, they can help you stand out from other applicants.

Suppose you’re applying for a front-desk receptionist position, and you’ve never done that job before. A certificate proving your knowledge of Microsoft software shows you’re familiar with common computer programs that may be used in the hotel’s office environment. Or, if you’re going after a management role, credentials such as Certified Hospital Manager can help you prove your abilities.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Month and Year]
• Bachelor of Science (BS) in Hospitality Management, University of Central Florida, Tampa, FL | June 2012

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Certified in Hotel Revenue Management, Cornell University, 2009
• First Aid and CPR, 2020

4. List key skills and proficiencies for hospitality hotel

If you want your resume to perform well in applicant tracking systems (ATS), incorporate keywords into your document. These software programs look for relevant terms and phrases, filtering through the dozens of resumes received for each position. After studying a job posting, incorporate language from the job description throughout the profile, professional experience, and skills sections. Here’s a list of common keywords you may come across in your search for a hotel position:

How To Pick the Best Hospitality Resume Template

As you search for a template, consider how you can make your resume as easy as possible for hiring managers to read. Remember, the goal of your template is not to attract attention with vibrant colors and graphics. All it needs to do is outline your professional history in a clear, coherent manner. Look for minimalistic designs with simple formatting to keep your writing clean and uncluttered.

Hospitality Text-Only Resume Templates and Examples

Kaya Morris (123) 456-7890 [email protected] 432 Address Road, Phoenix, AZ 09876

• Creative Problem-Solving
• Customer Relations & Service
• Efficiency Improvement
• Task Prioritization
• Team Collaboration
• Time Management

Professional Experience

Call Center Representative, Cox Enterprises, Phoenix, AZ | January 2017 to June 2019

• Clarified customers’ needs and recommended appropriate products and services
• Resolved queries and complaints by phone and email, and facilitated product returns as needed
• Achieved 100%+ of ambitious sales goals

First Aid and CPR | 2020

Associate of Applied Science in Hospitality & Hotel Management, Scottsdale Community College, Scottsdale, AZ | 2019

Allan Gibson (345) 678-9012 [email protected] 654 My Road, Indianapolis, IN 32109

Night Auditor, White Lodging, Indianapolis, IN | June 2015 to September 2018

• Maintained accurate revenue and statistics records, and cashed up at end of each shift
• Promptly and accurately completed gross revenue reports
• Organized and cleaned the front desk area for the morning shift
• Scrutinized records for discrepancies, and reported any concerns to management

Associate of Science in Hospitality Administration, Ivy Tech Community College, Indianapolis, IN | 2015

• Bookkeeping & Data Entry
• Hotel Safety & Security
• Microsoft Office Suite

David Harrison (123) 456-7890 [email protected] 66 Grasslands Road, Tampa, FL 33674

Confident hospitality worker with 12 years of hotelier experience and a degree in Hospitality Management. Proven ability to run a hotel front desk, manage online booking systems, and oversee management of 5-star residences. Skilled at improving both customer satisfaction and team efficiency.

Hotel Manager, Grand Hyatt Tampa Bay, Tampa, FL | March 2015 to Present

• Address and resolve customer questions and concerns at this 250-room complex
• Collaborate with sales and marketing team to ensure a holistic approach to running the hotel
• Oversee a staff of 150, including desk clerks, cleaners, and lawn maintenance crew
• Developed a deals initiative that increased winter season profits by 15%

Hotel Deputy Manager, Seminole Hard Rock Hotel, Tampa, FL | September 2011 to February 2015

• Maintained and updated the online CRM system
• Interviewed potential new hires to help build a high-performing team
• Developed forecasts and reports
• Created a customer retention plan that increased repeat business by 25%

Front Desk Host, JW Marriott Tampa, Tampa, FL | March 2009 to August 2011

• Answered all incoming calls and emails
• Managed restaurant reservations
• Filed incident reports as needed

Bachelor of Science (BS) in Hospitality Management, University of Central Florida, Tampa, FL

• Complex Problem-Solving
• Cross-Functional Collaboration
• Customer Service & Communications
• Process Redesign & Improvement
• Task Prioritization & Sequencing

Professional Development

Certified in Hotel Revenue Management, Cornell University | 2009

Frequently Asked Questions: Hospitality Resume Examples and Advice

What are common action verbs for hospitality resumes -.

If you’re running into roadblocks as you write your resume, use action verbs. These powerful words liven up your writing, especially in the professional experience section. Begin each bullet point with an action verb to illustrate your accomplishments and engage the reader.

The following list will help you mix up the verbs on your hotel hospitality resume:

How do you align your resume with a hospitality job description? -

Although employment for front desk clerks is expected to decline over the next decade, the Bureau of Labor Statistics forecasts that jobs for lodging managers will increase by 7% between 2022 and 2032. As the industry bounces back from the COVID-19 pandemic, demand for hospitality workers is rising, but you’ll need to stand out to work at the best hotels.

If you can align your resume with the job description, you’ll increase your chances of connecting with the hiring manager and differentiating yourself from the competition. Know exactly what a hotel is looking for and highlight the skills, experience, and qualifications required for the role.

For example, imagine a hotel needs a manager specializing in event and conference management. From corporate conferences to elegant weddings, emphasize your understanding of guest expectations. Show you have a history of delivering unforgettable gatherings with your team of hospitality professionals.

What is the best hospitality resume format? -

For hospitality resumes, the best format is either combination or reverse chronological. If you have a strong professional background and track record of employment, a chronological format would serve you well. You can show off your career progression and round off your resume with skills and education.

On the other hand, if you’d rather highlight your abilities and training at the top of your document, go with the combination format. This resume type is especially helpful for entry-level hospitality professionals.

Boost your chances of landing an interview by submitting a cover letter with your application. To make the biggest impact with your letter, customize the document for each job you apply for. Learn how to do this with our comprehensive cover letter guide . Check out our cover letter guides for front desk hospitality and operations managers for more examples of related occupations.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Hospitality & Leisure CV Template

Build the perfect Hospitality and Leisure CV with our free template

Build the perfect Hospitality and Leisure CV with our free template [Full Name] [Home address] [Contact Number] • [Email Address]

Personal Statement

Stick to no more than four sentences in this section of your CV. “I am a professionally qualified chef with over 15 years’ experience. During this time I have worked in fine dining restaurants up to a 2 rosette standard and spent two years working for high society event caterers across Europe. I hold an up to date Level 3 Certificate in Food Hygiene, and am now looking for my first Head Chef role.”

This is your chance to talk about your qualifications, academic and vocational. This is a particularly important section for those with little experience. You should give detail about what you studied, where and when, and list them in chronological order. If you have many of one qualification, such as GCSEs or professional qualification e.g. HND in Hotel Management/NVQ Level 3 Professional Cookery etc. you might find it useful to group them together. [University Name] [Date M/Y– Date M/Y] [Degree Class] [Degree Name] [College/School Name] [Date M/Y– Date M/Y] A-levels:

[Subject] – [Grade]

[Number] GCSEs, grades [range], including Maths and English

Work Experience

Try not to repeat yourself when you are bullet pointing each job. Mix it up, and try to think of different skills/styles of environment you’ve worked in. This should be brief and, as a general rule of thumb, focus on the last five years of your career, or last three roles, in chronological order with the most recent at the top. You should highlight your key achievements and use bullet points rather than lengthy descriptions. October 2010 – Present Senior Sous Chef, REED Restaurant, London, 3 rosettes

Brief overview: [state any promotions you’ve had and your responsibilities e.g. staff training, recruitment, stock/cost control P&L, marketing strategy, managing suppliers etc.]

Environment worked within: I worked in a [size of brigade/team] to produce [style of food] in a [establishment e.g. hotel/bar/restaurant] with [status e.g. Rosette, Michelin etc.]. Or I worked on [event/contract catering/food retail/production/New Product Development] with [result].

Worked/managed [different sections/departments/teams e.g. F&B, events, reception, general/kitchen, corporate or leisure sales, revenue management etc.]

Received a [include achievements e.g. Bib Gourmand/Rosette/Michelin/Trip Advisor score, increase in revenue etc.] for [reason]

Hobbies and Interests

If you are a chef, clients would expect to see that at least one of your hobbies relates to cooking or eating out. If you work front of house it would be advised to include interests in different styles of restaurants or bars, give examples of your knowledge. “I have a keen interest in craft beer and whisky, and have recently discovered The East London Liquor Company.” Make it relevant.

References are available upon request. Download our full hospitality & leisure CV template.

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• • Managed a team to accurately process 300+ patient meal orders daily, ensuring adherence to dietary needs and hospital nutrition standards.
• • Devised a training program that increased staff compliance with safety and sanitation regulations by 40%, greatly improving patient safety.
• • Led the implementation of a new IT system for meal tracking that reduced errors in patient meal delivery by 25%.
• • Optimized the floor stock process, which resulted in a 15% decrease in waste while maintaining ready availability of essential nourishments.
• • Successfully coordinated with dietitians and nutrition technicians to monitor and adjust meal plans for 100+ patients on restricted diets each week.
• • Received commendation for exceptional patient service and resolving 98% of dietary concerns on initial patient or nursing staff contact.
• • Provided high-quality dietary services to 200+ patients daily, ensuring accurate adherence to individual meal plans.
• • Instituted a patient feedback system that led to a 30% increase in patient satisfaction scores related to meal quality and selection.
• • Collaborated with IT staff to streamline data entry systems, reducing average meal order processing time by 15%.
• • Conducted regular reviews of patient listings to verify accurate diet information, identifying and correcting 100+ errors quarterly.
• • Assisted in reducing cross-contamination incidents by suggesting improvements in the nourishment room setup.
• • Handled 80+ customer interactions per day, providing informed responses to inquiries about amenities and services.
• • Implemented up-selling strategies that increased average revenue by $5K per month.
• • Received Customer Service Star Award twice for consistently receiving 'Excellent' ratings on post-visit surveys.
• • Worked with kitchen staff to accommodate special dietary requests for events, boosting customer satisfaction by 20%.

5 Hospitality Resume Examples & Guide for 2024

Your hospitality resume must highlight exceptional customer service skills. It's essential to demonstrate your ability to ensure guest satisfaction. Include specific examples of how you've gone above and beyond for customers. These experiences reveal your dedication to the hospitality ethos.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

One resume challenge you may face in the hospitality industry is effectively communicating your diverse skill set and customer service experience on a single page. Our guide is designed to help you streamline this process, ensuring that your resume showcases your abilities concisely and persuasively to potential employers.

• [Job title] resume samples that got people hired at top companies.
• How to perfect the look-and-feel of your resume layout.
• How to showcase your achievements and skills through various resume sections.
• How you could hint to recruiters why your resume is the ideal profile for the job.

If the hospitality resume isn't the right one for you, take a look at other related guides we have:

• McDonalds Resume Example
• Bar Manager Resume Example
• Fast Food Resume Example
• Baker Resume Example
• Restaurant General Manager Resume Example
• Head Bartender Resume Example
• Restaurant Server Resume Example
• Kitchen Manager Resume Example
• Fine Dining Server Resume Example
• Food Service Manager Resume Example

Is there a correct way to format your hospitality resume?

This is a tricky question. While skimming over your resume, recruiters will be looking at your experience and the message your profile conveys. That's why your resume format needs to be clear and concise, serving to supplement and organize your experience. Professional best practices point that the best hospitality resumes:

• Follow the reverse chronological order, where the most recent experience items are presented first . This is to keep your expertise succinct and to show recruiters your career growth over the years;
• Have a clearly defined header that includes all relevant contact information and a portfolio or a LinkedIn link. In some countries, it is acceptable to include a professional photo , so that your application is more memorable;
• Feature the most important hospitality resume sections towards the top, e.g. summary, skills, and experience. That way, recruiters can immediately find information that is relevant to the role;
• Take up no more than two pages - and two pages are the exception for more experienced professionals. Keep your expertise to the point and use your hospitality resume real estate wisely .
• Selecting modern, yet simple fonts, e.g. Rubik, Lato, etc., would help your application stand out;
• Many candidates stick with the tried-and-tested Arial or Times New Roman, but you'd want your hospitality resume to be a bit more unique;
• The ATS can read all serif and sans-serif fonts, so you should avoid fancy, formal script (or cursive) fonts.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Ensure your hospitality resume stands out with these mandatory sections:

• Header - the section recruiters look to find your contact details, portfolio, and potentially, your current role
• Summary or objective - where your achievements could meet your career goals
• Experience - showcasing you have the technical (and personal) know-how for the role
• Skills - further highlighting capabilities that matter most to the hospitality advert and your application
• Certifications/Education - staying up-to-date with industry trends

What recruiters want to see on your resume:

• Exceptional customer service skills and experience
• Proven ability to handle and resolve guest complaints effectively
• Experience with hospitality management software and reservation systems
• Flexibility in schedule, including availability for nights, weekends, and holidays
• Demonstrable skills in upselling hotel services and amenities

Writing your hospitality resume experience

Within the body of your hospitality resume is perhaps one of the most important sections - the resume experience one. Here are five quick tips on how to curate your hospitality professional experience:

• Include your expertise that aligns to the job requirements;
• Always ensure that you qualify your achievements by including a skill, what you did, and the results your responsibility led to;
• When writing each experience bullet, ensure you're using active language;
• If you can include a personal skill you've grown, thanks to your experience, this would help you stand out;
• Be specific about your professional experience - it's not enough that you can "communicate", but rather what's your communication track record?

Wondering how other professionals in the industry are presenting their job-winning hospitality resumes? Check out how these hospitality professionals put some of our best practices into action:

• Directed a team of 25 staff members at an upscale restaurant in Downtown Chicago, resulting in an increase in customer satisfaction by 30% as measured by online reviews and surveys.
• Pioneered a farm-to-table initiative with local suppliers that reduced food costs by 20% while enhancing menu quality and freshness.
• Implemented a wine pairings program that boosted evening sales by 15%, attracting a more affluent clientele and expanding the restaurant's market position.
• Managed operations for a chain of boutique hotels resulting in a year-on-year revenue growth of 18% through strategic marketing and customer loyalty programs.
• Led the technology upgrade project that included the rollout of a new property management system, enhancing reservation efficiency and guest experience.
• Spearheaded a staff development program that decreased turnover rate by 25% and fostered a positive work culture.
• Addressed and resolved an average of 30 guest concerns per day, maintaining a 95% satisfaction rate across service touchpoints.
• Collaborated with the housekeeping and maintenance teams to improve room readiness time by 20%, enhancing guest check-in experience.
• Curated bespoke experiences for VIP guests, resulting in a 40% repeat visitation rate and numerous positive high-profile reviews.
• Designed and executed a seasonal menu revamp across all outlets in the resort, attracting media attention and a 12% uptick in dining revenue.
• Trained and developed a kitchen brigade of 50 chefs, which led to the winning of a prestigious industry award for culinary excellence.
• Launched a sustainability program to incorporate organic, locally-sourced produce, cutting down on waste by 30% and ingratiating the brand with environmentally-conscious consumers.
• Oversaw the day-to-day operations of a 300-room hotel, achieving a year-over-year average occupancy rate of 85% which outperformed regional benchmarks.
• Initiated a partnership with ride-sharing services to provide seamless transportation for guests, improving guest satisfaction ratings regarding convenience.
• Negotiated vendor contracts which resulted in a 10% reduction in operating costs while maintaining quality standards for guest amenities.
• Orchestrated over 200 high-profile corporate events and weddings with up to 500 attendees, consistently achieving guest satisfaction scores above 90%.
• Implemented a digital event management system that streamlined the planning process, reducing setup times by 25% and labor costs by 15%.
• Developed strong relationships with vendors and event planners, which expanded the client base by 50% through referrals and repeat business.
• Provided elite concierge services for a high-end clientele, enhancing customer loyalty through personalized attention and bespoke service offerings.
• Masterminded a local attractions partnership program that delivered unique guest experiences and increased in-house service revenue by 22%.
• Coordinated personal shopping and exclusive event access for guests which improved overall guest satisfaction and positioned the hotel as a premier luxury destination.
• Managed a team of 15 front desk employees, ensuring optimal staffing and training leading to a decrease in guest check-in time by an average of 5 minutes per guest.
• Collaborated with the IT department to implement a mobile check-in solution, improving guest convenience and reducing front desk queues during peak hours.
• Analyzed customer feedback to make data-driven decisions that enhanced the front office operations, reflected by a consistent increase in positive guest feedback annually.

Quantifying impact on your resume

• Mention the number of guests you have served on average per shift to demonstrate your ability to handle high-volume service environments.
• Include the percentage increase of customer satisfaction rates during your tenure to showcase your contribution to enhanced guest experience.
• Quantify the revenue growth you contributed to by up-selling or cross-selling amenities and services during customer interactions.
• Highlight the number of staff you've trained or supervised to show leadership and teamwork capabilities.
• Specify the amount of time you've reduced in check-in and check-out processes through efficiency improvements.
• List the size of events or conferences you've coordinated to underline your organizational skills and attention to detail.
• State the percentage by which you've increased repeat customer rates, indicating your role in customer retention and loyalty building.
• Detail the cost savings you achieved through effective inventory management or negotiation with vendors.

Action verbs for your hospitality resume

No relevant experience - what to feature instead

Suppose you're new to the job market or considering a switch in industry or niche. In such cases, it's common to have limited standard professional experience . However, this isn't a cause for concern. You can still craft an impressive hospitality resume by emphasizing other sections, showing why you're a great fit for the role:

• Emphasize your educational background and extracurricular activities to demonstrate your industry knowledge;
• Replace the typical experience section with internships or temporary jobs where you've gained relevant skills and expertise;
• Highlight your unique skill set, encompassing both technological and personal abilities;
• Showcase transferable skills acquired throughout your life and work experiences so far.

Recommended reads:

• Should I Put In An Incomplete Degree On A Resume?
• How to List Continuing Education on Your Resume

List your educational qualifications and certifications in reverse chronological order.

Hospitality skills and achievements section: must-have hard and soft skills

A key principle for your Hospitality resume is to prominently feature your hard skills, or the technologies you excel in , within the skills section. Aim to list several hard skills that are in line with the job's requirements.

When it comes to soft skills, like interpersonal communication abilities and talents , they're trickier to quantify.

Claiming to be a good communicator is one thing, but how can you substantiate this claim?

Consider creating a dedicated "Strengths" or "Achievements" section. Here, you can describe how specific soft skills (such as leadership, negotiation, problem-solving) have led to concrete achievements.

Your Hospitality resume should reflect a balanced combination of both hard and soft skills, just as job requirements often do.

Top skills for your hospitality resume:

Customer Service

Reservation Management

Event Planning

Food and Beverage Management

Front Office Operations

Housekeeping Standards

Point of Sale (POS) Systems

Health and Safety Regulations

Inventory Control

Hospitality Software Proficiency

Communication

Problem Solving

Adaptability

Attention to Detail

Multitasking

Time Management

Cultural Sensitivity

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

Discover the perfect certification and education to list on your hospitality resume

Value the insights your resume education section offers. It can shed light on various proficiencies and experiences tailored for the job.

• Add only college or university degrees, stating the institution and duration.
• If you're nearing the end of your degree, note your graduation date.
• Weigh the pros and cons of including unrelated degrees - it might not be your best choice with so little space on your resume.
• Talk about your educational achievements if they amplify your relevant experience.

There are so many certificates you can list on your resume .

Just which ones should make the cut?

• List your prominent higher education degree in a separate box, alongside the name of the institute you've obtained it from and your graduation dates
• Curate only relevant certificates that support your expertise, hard skills, and soft skills
• Certificates that are more niche (and rare) within the industry could be listed closer to the top. Also, this space could be dedicated to more recent certifications you've attained
• Add a description to your certificates or education, only if you deem this could further enhance your chances of showcasing your unique skill set

When listing your certificates, remember that it isn't a case of "the more, the merrier", but rather "the more applicable they are to the industry, the better".

Recruiters have hinted that these are some of the most in-demand certificates for hospitality roles across the industry:

The top 5 certifications for your hospitality resume:

• Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
• Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute
• Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
• Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
• Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

• How to List a Major & Minor on Your Resume (with Examples)
• When Should You Include Your High School on Your Resume?

Deciding between a resume summary or objective for your hospitality role

Understanding the distinction between a resume summary and an objective is crucial for your hospitality resume.

A resume summary, typically three to five sentences long, offers a concise overview of your career . This is the place to showcase your most pertinent experience, key accomplishments, and skills. It's particularly well-suited for those with professional experience relevant to the job requirements.

In contrast, a resume objective focuses on how you can add value to potential employers. It addresses why they should hire you and outlines your career expectations and learning goals. Therefore, it's ideal for candidates with less experience.

In the following section of our guide, explore how resume summaries and objectives differ through some exemplary industry-specific examples.

Resume summaries for a hospitality job

• Dynamic hospitality professional with over ten years of experience managing upscale boutique hotels. Adept at orchestrating premium guest experiences and driving operational efficiencies. Successfully increased year-over-year revenue by 25% at the prestigious Sunset Inn & Suites, showcasing a talent for leadership and a deep understanding of the luxury market dynamics.
• Veteran restaurant manager possessing a stellar 15-year track record in bustling New York City dining establishments. Expertise lies in team leadership, inventory control, and guest relations resulting in a 30% surge in diner retention. Spearheaded a major menu overhaul that boosted sales and garnered critical acclaim in local food circles.
• Seasoned IT specialist eager to transfer a decade of experience managing complex projects and technical teams into a new career in hotel operations. Proven ability to optimize processes and technology implementation to enhance efficiency. Spearheaded the deployment of an enterprise-wide software upgrade, improving productivity levels by 40% for a major tech corporation.
• Dedicated educator with over eight years of experience in curriculum development and student engagement, seeking to bring transferable skills to the hospitality industry. Exceptional at creating positive environments and implementing strategic planning, with a track record of increasing student performance metrics by 20% over four academic years.
• As an ambitious new entrant to the hospitality industry, my objective is to apply my vibrant customer service ethic and passion for creating memorable experiences to exceed guest expectations. Eager to leverage skills gained from volunteer positions and extracurricular leadership roles to make a significant impact in a challenging and rewarding hospitality setting.
• Motivated professional with strong interpersonal skills and a passion for travel and culture, aiming to embark on a hospitality career. Skilled in communication and organization, and looking forward to bringing my enthusiasm for creating outstanding guest experiences while developing my expertise and contributing to an establishment's success.

Additional valuable hospitality resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

• How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
• Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
• How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
• Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

We trust that this Enhancv guide has been informative and useful. To summarize the essential points:

• Opt for a simple and readable format, focusing more on your hospitality achievements rather than just duties;
• Emphasize your accomplishments in the hospitality experience section over mere responsibilities;
• If lacking relevant experience, utilize various resume sections like education and volunteering to demonstrate your suitable skill set;
• Never overlook the significance of pertinent higher education, training, and certifications;
• Incorporate diverse sections in your resume to highlight not just your skills expertise but also your personality.

Looking to build your own Hospitality resume?

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• 5 tips to help you write a CV...

5 tips to help you write a CV for a hospitality job

7 min read · Updated on October 13, 2022

To land work in the hospitality industry, try these CV tips.

2020 was a challenge for us all. However, if you work in customer service, the pandemic may have hit you especially hard. In March 2020, more than 800,000 Brits unceremoniously lost their jobs , according to the BBC; the report suggests that the hospitality sector was one of the worst affected. Going from a busy schedule of shift-work to zilch is a difficult transition. Fortunately, there is light at the end of the tunnel.

With the British economy slowly but surely reopening, the hospitality jobs market is set to recover. Last month, Pizza Express announced that they would be creating 1,000 more jobs in the near future. Restaurants have opened up, and if all goes to plan, all social distancing restrictions will be eased as of 21 June.

So, are you looking for a new job? Ahead of these important milestones, you might want to start applying for hospitality roles. If you're ready to dust off your CV and give it a whirl, we've got you covered. Follow our advice on how to create a winning hospitality application.

1. Read the job posting closely

Not all hospitality jobs are created equal. Working in Costa may be quite a different experience (and require a different skill set) from working in a local cafe. Before you put figurative pen to paper and start writing your CV, you need to make sure you read the job posting closely. Look out for specific skills that the employer highlights and consider how your professional experience complements them. It may help to make notes whilst reading the job posting so you can refer to them when writing your CV.

Then, try using the exact phrases that you find in the job posting. For example, if the advert asks for a 'team player', use that phrase precisely, rather than saying that you're 'good at teamwork'. It's a small difference. However, if the employer is using an applicant tracking system , which uses keywords to filter applicants, this change could help you get past it. Put simply, that means you will have a better chance of landing that all-important interview.

2. Show some personality in your personal statement

Hospitality is all about personality. Therefore, showing that you're a people person on your CV is a smart way to stand out from the crowd. Luckily, you can use the personal statement towards the top of the document to do just that.

There are plenty of ways to slide in some personality and show a potential employer that you are the right person for the job. For example, you might want to include an interesting fact about your customer service experience or even a quote from a previous boss. Taking the time to make this statement creative ‒ rather than simply following a standard template ‒ could help you attract all the right attention.

3. Highlight hospitality-centric skills

Next up, let's take a moment to talk about the hospitality-centric skills you need to include on your CV. To give yourself the best chance of getting ahead, you should ensure that your skills section is peppered with all the traits a hospitality employer is looking for. Whilst these may vary from role to role, there are some core talents that you want to include, such as:

• Teamwork: A huge part of working in hospitality is being part of a team. Whether you're a waiter, barista or chef, you need to show that you have what it takes to be a team player and support your fellow co-workers well.
• Customer service: The customer is always right, or so the age-old saying goes. Show an employer that you're going to treat their customers with care and respect by listing this in your skills section.
• Cleaning and maintenance: In many hospitality jobs, you will be charged with cleaning up as you go. If you have prior experience of this skill, listing it on your CV helps an employer know they can trust you to be Mrs. Hinch.
• Attention to detail: It's all about the details when you work in this sector. Customers need to know that they can trust you to deliver the best possible level of service and never miss a trick.
• Organisation: Whatever job role you're working in, you will need to be as organised as possible. This skill shows that you can take care of a multitude of tasks without getting overwhelmed.
• Leadership: Have you got your eye on a management position? If so, make sure that you note your leadership skills on your CV. Showing off this trait could help you get places.

4. Mix and match hard and soft skills

Whilst we're on the topic of writing the skills section of your CV , there's an important thing to remember: You should highlight both hard and soft skills .

Hard skills are learned proficiencies that apply directly to the role at hand. They can include cleaning, organisation, table service and cooking. Soft skills, on the other hand, are more about your personality. These can include your leadership qualities, customer service style, being a 'people person' and having the motivation to work hard on every shift. It's important to strike a balance between these types of skills on your CV because they are all important.

5. Include experience (and explain gaps)

Of course, you will need to include your professional experience on your CV. Chances are, if you're a hospitality worker, you may have been on furlough or unemployed over the last year. That's completely understandable. 2020 was a year like no other, and potential employers will be expecting to see gaps in CVs when they are hiring again. Be sure to include all of your previous experience and employment up until that point. Additionally, you can include information on how you maintained your skill set whilst off the job.

For example, if you spent some of last year learning a new skill online , include that on your CV. Or, you may have spent some time volunteering in a local charity shop and bolstered your customer service skills. Alternatively, you could have completed a short course on promotions that you can bring to the table when you return to working in hospitality.

These extra details show potential employees that you are serious about your chosen career.

Bonus tip: Ask the important COVID-safety question

Of course, COVID-19 has changed the way that many of us view work and, indeed, socialising. The hospitality industry brings those two things together neatly. So, putting your safety first as you get back to work is crucial. With that in mind, when you start making conversation with a potential employer, don't be afraid to ask that burning question: 'How are you planning to protect both customers and staff?' The answer you get will give you a good idea of whether the role will be the right fit for you.

For more information on the current hospitality safety guidance, check out the government website here .

Ready to get into the hospitality industry? With things opening up all across the UK, it's a good time to start applying. As always, when writing your CV, make sure that you tailor it to each individual job posting and follow our advice here. Creating an application that turns employers' heads is the first step towards getting your next big job.

Be sure you show your best on your hospitality CV. Get a free CV critique for expert feedback.

Recommended Reading:

9 things you should always include on a CV

How to write a CV when you want to change careers

5 reasons a professional CV rewrite is worth it

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How to list publications on a CV (with examples)

How to leverage ChatGPT for your job search in 2024

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CV examples

Hospitality CV

Ram's choice of the Cambridge template for his CV is a testament to his commitment to professionalism and attention to detail. His exceptional track record in the hospitality industry speaks volumes about his expertise and accomplishments.

"Experienced hospitality management professional with 5+ years of experience overseeing hotel operations and delivering exceptional guest experiences. Skilled in staff supervision, operations management, and customer service."

Table of contents

How to Write a Hospitality CV in 2024

The hospitality and tourism sectors, integral components of the UK's service industry, have faced significant challenges amid the COVID-19 pandemic. However, there is a noticeable uptick in government funding and support for the Confederation of Tourism and Hospitality (CTH). This backing reflects a commitment to rejuvenating these vital sectors since 2020.

As the industry also navigates a shifting landscape, the incorporation of Artificial Intelligence (AI) in hospitality brings both opportunities and challenges. While AI can enhance guest experiences and optimise profits, it is crucial to recognise that the human element remains paramount.

Whether you are a hospitality graduate , a student , or an experienced professional like a Hotel Manager, a good CV is pivotal to showcasing your passion and enhancing career prospects. Every role, whether customer-facing or behind-the-scenes, plays a vital role in the sector's success.

This guide aims to provide a simple, step-by-step approach to help you create a CV tailored specifically for hospitality jobs . Welcome to a resource dedicated to assisting you in presenting your skills and experiences effectively in a competitive job market. Explore our example of a good hospitality CV, along with more examples and tips for role-specific jobs such as:

Hotel Manager

Food and Beverage Manager

Receptionist

Housekeeper

Hospitality CV example

Download this hospitality CV sample in PDF.

Ram is an experienced hospitality professional with over 5 years of expertise in overseeing hotel operations and consistently delivering exceptional guest experiences. His skill set includes proficient staff supervision, hotel operations management, and he has exceptional customer service skills.

Check out the matching hospitality cover letter example !

Looking to create a hospitality CV?

What should i put on my hospitality cv.

A good CV means tailoring it to the specific job you're seeking, taking into account diverse formats. Whether you're a hospitality graduate, student, or a recent school leaver exploring part-time opportunities in the hospitality sector, there are multiple approaches to effectively present your skills, qualifications, and experience on your CV.

It's crucial to keep in mind that your CV should be well-structured, ensuring satisfaction for both recruiters and applicant tracking systems(ATS) . A CV includes essential sections that must be incorporated in some form. While various strategies exist in the realm of CV writing, we will specifically guide you through the key elements of a CV for the purpose of this discussion.

How do I write a summary for my hospitality CV

A personal profile is your chance to really highlight your professional experience. When writing a personal profile, make sure to highlight your strengths and achievements, leaving a positive impression of why you are the best candidate for the job.

Hospitality student CV example

Enthusiastic hospitality student with a passion for creating memorable guest experiences. Eager to apply academic knowledge in real-world settings, possessing excellent communication and teamwork skills. Seeking opportunities to gain practical insights and contribute to the dynamic hospitality industry.

Hospitality graduate CV example

Recent hospitality graduate with a comprehensive understanding of industry practices. Proven ability to manage guest services, coupled with a strong foundation in hotel operations. A proactive and detail-oriented professional ready to bring fresh perspectives and innovative ideas to a hospitality team.

Hotel chef CV example

nnovative and creative Chef with a passion for culinary artistry and a dedication to delivering exquisite dining experiences. Diverse background in preparing and presenting a wide range of cuisines, with a focus on using fresh, locally sourced ingredients. Strong leadership and team-building skills enable me to inspire and motivate kitchen staff to perform at their best. Adaptable and open to experimentation, continuously seeking ways to elevate the dining experience and surprise guests with unique flavours and textures.

For more examples and tips, refer to the chef CV example .

Hotel receptionist CV example

Detail-oriented hotel receptionist with a welcoming demeanor and exceptional organizational skills. Adept at handling guest inquiries, reservations, and check-ins with efficiency and professionalism. Possessing excellent multitasking abilities, I strive to create a positive first impression for every guest.

For similar examples, refer to the below:

Receptionist CV

Food and beverage manager CV example

Results-driven food and beverage manager with a proven track record of elevating dining experiences. Skilled in menu planning, cost control, and team leadership, committed to ensuring impeccable service and customer satisfaction. Ready to implement strategies that enhance the overall dining ambiance and profitability.

Refer to ther restaurant manager CV example.

Housekeeping CV example

Detail-oriented housekeeping professional with a passion for creating pristine and welcoming environments. Experienced in executing thorough cleaning routines, maintaining inventory, and addressing guest requests promptly. Dedicated to contributing to a positive and comfortable stay for every guest.

If you need more guidance, check out our guide on how to write a cleaner CV .

Caterer CV example

Creative and versatile caterer with a flair for crafting diverse and delectable menus. Proven expertise in coordinating events, managing logistics, and exceeding client expectations. Committed to delivering a seamless catering experience that adds a special touch to any occasion.

Explore our catering assistant CV example for more tips!

Host/Hostess CV example

Refer to the following CV examples within the hospitality sector:

Bartender CV

Beauty therapist CV

Waiter or waitress CV

Kitchen porter CV.

Hospitality skills to include on your CV

The best skills for hospitality jobs depend on the specific career path you pursue within the industry. When showcasing your abilities on your CV, it's essential to highlight a mix of soft skills , hard skills, and transferable skills relevant to your desired role.

Housekeeper CV example

When constructing your CV, tailor your skills section to match the specific job you're applying for, highlighting the most relevant skills for that position. Additionally, provide concrete examples of how you've demonstrated these skills in your previous work experiences to showcase your capabilities effectively.

Refer to our article on how to include language skills for more inspiration.

How do you write hospitality experience on a CV?

Regardless of whether you possess relevant experience or are embarking on the early stages of your career, the work experience section of your CV offers a valuable platform to highlight your skills and accomplishments. Notably, in the dynamic and fast-paced industry, it becomes crucial to emphasise the tasks you performed and the achievements you attained in your past or current roles. This approach effectively showcases your ability to thrive and make a significant impact within the demanding hospitality sector.

Hotel Operations Manager, LuxeHaven, UK | 2019 - 2023

Led and managed daily hotel operations, overseeing a team of 50+ employees and maintaining a strong focus on guest satisfaction and employee engagement. Oversaw the successful planning and execution of large-scale events and conferences, ensuring seamless coordination and guest satisfaction. Conducted regular staff training and development programs, maintained a high standard of cleanliness and hygiene.

Implemented efficient systems and processes to enhance guest experiences, resulting in a consistent increase in positive guest reviews by 25% over the past two years.

Fostered a culture of excellence, teamwork, and customer service, resulting in the hotel being awarded "Best Customer Service Hotel" in the region for three consecutive years.

Front-of-house Manager, SereneVista Hotels, UK | 2019 - 2023

Managed all front-of-house operations, including a team of 30+ reception, concierge, and guest services team members, ensuring smooth and efficient guest experiences from arrival to departure. Collaborated closely with housekeeping, maintenance, and F&B departments to ensure seamless communication and coordination. Conducted regular staff meetings to communicate updates, new procedures, and address concerns, fostering a positive and collaborative work environment.

Implemented innovative guest engagement strategies, resulting in a 15% increase in positive guest feedback and a TripAdvisor rating of 4.7 out of 5.

Implemented a training program focused on enhancing staff's soft skills, resulting in improved guest interactions and a 25% reduction in guest complaints.

Example of achievement to add to a hospitality CV:  

Hospitality student: Successfully organised and executed a campus-wide event, managing logistics, coordinating with vendors, and ensuring a seamless experience for over 200 attendees.

Hospitality graduate: Spearheaded a team project during studies, developing and implementing a comprehensive plan to improve guest satisfaction scores in a simulated hotel environment, resulting in a 15% increase in positive feedback.

Hotel chef: Elevated restaurant ratings by introducing a seasonal menu that received commendable reviews, contributing to a 20% increase in customer satisfaction and a notable boost in repeat business.

Hotel receptionist: Implemented an efficient check-in system, reducing wait times by 30% and enhancing guest satisfaction scores. Recognized by management for exceptional service and attention to guest needs. 

Food and beverage manager: Successfully streamlined inventory management procedures, reducing waste by 15% and optimising stock levels. Implemented cost-saving measures without compromising quality, resulting in a 10% increase in overall departmental profitability.

Housekeeping: Implemented a comprehensive training program for housekeeping staff, resulting in a significant improvement in room cleanliness scores and a 25% reduction in guest complaints related to housekeeping services.

Caterer: Coordinated and executed a high-profile corporate event, exceeding client expectations in both presentation and taste. Received positive client feedback, leading to repeat business and referrals.

For more examples, refer to how to list achievements on a CV.

No experience? No problem! If you have little to no experience , refer to our skills-based CV example. Below are examples of students and recent hospitality graduates in the UK.

Front Desk Receptionist, Hotel Langham, London, UK | 2022 - Present Assisted guests with check-in and check-out procedures in a timely and friendly manner. Managed reservations and room assignments, ensuring accuracy and guest satisfaction. Handled guest inquiries and concerns professionally, resolving issues promptly to maintain a positive guest experience. Collaborated with housekeeping and maintenance teams to ensure rooms were clean and properly maintained. Successfully managed a high volume of guest inquiries and concerns, achieving a 95% satisfaction rate based on guest feedback surveys. Implemented a streamlined check-in and check-out process, reducing waiting times by 20% and enhancing overall guest experience. Food and Beverage Server, Hotel Langham, London, UK | 2022 - Present Provided exceptional customer service in a fast-paced restaurant environment, taking orders and delivering meals with efficiency and accuracy. Demonstrated knowledge of menu items, including specials and dietary restrictions, to assist guests in making informed choices. Maintained cleanliness and organisation of dining areas, including setting tables and clearing dishes. Worked collaboratively with kitchen staff to ensure timely preparation and delivery of food orders. Recognised as the "Employee of the Month" twice for consistently delivering exceptional service and receiving positive feedback from guests. Contributed to a 15% increase in restaurant revenue by upselling menu items and promoting special promotions effectively. Housekeeping Assistant, Hotel Langham, London, UK | 2022 - Present Supported housekeeping staff in cleaning and maintaining guest rooms and public areas to the highest standards of cleanliness and hygiene. Efficiently organised cleaning supplies and equipment, ensuring they were readily accessible for use. Responded promptly to guest requests for additional amenities or services, demonstrating a commitment to guest satisfaction. Assisted in inventory management and ordering of housekeeping supplies to ensure adequate stock levels were maintained at all times. Played a key role in maintaining a 95% cleanliness score on guest room inspections conducted by management. Implemented an inventory tracking system, reducing stock shortages by 25% and minimising wastage, resulting in cost savings for the department.

Alternatively, if you are switching careers and have an interest in food and beverage or perhaps travel and tourism, check out our article on how to write a career change CV for more tips.

Education and professional hospitality training on a CV

The UK is one of the world's top destinations for people who want to enter into a career in hospitality. Moreover, tourism is a major industry and contributor to the economy, with endless job opportunities. When it comes to including education or courses and certifications on a CV, it is important to have formal qualifications for more management positions.

Examples of hospitality training in the UK:

SVQ Level 2 in Food and Beverage Service

SVQ Level 3 Hospitality Supervision and Leadership

SVQ Level 4 in Hospitality Management Skills

For introductory certificates in hospitality, refer to city and guilds where you will come across the below courses:

Level 1 NVQ Certificate in Food & Beverage Service

Level 1 NVQ Certificate in Food Preparation & Cooking

Level 1 NVQ Certificate in Hospitality Services

You may also consider exploring qualifications within the hospitality industry, which provide detailed breakdowns of various certifications and their respective awarding bodies. This includes but is not limited to, apprenticeships offered by organisations such as City & Guilds .

The Chartered Institute of Environmental Health (CIEH)

The Wine & Spirit Education Trust (WSET)

The Event Academy

The Institute of Customer Service

The City and Guilds of London Institute

Key takeaways

Organise the CV with clear and distinct sections for easy readability.

Emphasise relevant work experience that aligns with the job you're applying for.

Ensure a polished and error-free CV to make a strong first impression.

Use concise and impactful language to showcase your skills and achievements.

Tailor the CV to the specific job role, focusing on what makes you a perfect fit.

Quantify your accomplishments whenever possible to demonstrate your impact.

Next steps?

Our professional CV templates are well-structured and can be easily recreated in our CV Builder. If you are seeking professional writing support, find out more about our CV Writing Services or refer to our extensive list of CV examples for inspiration.

What qualification do you need for hospitality?

Entry-level positions may require a high school diploma or equivalent. Higher-level roles often benefit from relevant vocational qualifications, certificates, or degrees in hospitality management or related fields.

What is the level 4 hospitality qualification?

In the UK, a Level 4 qualification in hospitality typically refers to higher education qualifications such as an HNC (Higher National Certificate) or foundation degree in hospitality management.

What is the highest qualification in the hospitality industry?

The highest qualification often involves advanced degrees such as a Bachelor's or Master's in Hospitality Management, Business Administration, or related fields. Professional certifications and extensive industry experience also contribute to career advancement.

Where can I study hospitality in UK?

Numerous institutions in the UK offer hospitality courses, including universities, colleges, and vocational training centers. Examples include the University of Surrey, Oxford Brookes University, and the London School of Hospitality and Tourism.

Does hospitality pay well in the UK?

Salaries in the hospitality industry can vary widely. Entry-level positions may have modest pay, while managerial roles and positions in high-end establishments generally offer more competitive salaries. Tips and bonuses can also contribute to overall earnings if you are applying for a concierge job for example.

Is hospitality in demand in the UK?

The demand for hospitality jobs in the UK can fluctuate based on economic conditions and global events. Traditionally, the industry experiences periods of high demand, particularly in tourism hubs and major cities, creating opportunities for skilled professionals. However, it's important to stay updated on current market trends.

What are the different types of jobs in hospitality?

In the hospitality sector, diverse roles include hotel management, front desk staff, concierge services, food and beverage positions, event planners, and housekeeping staff. These professionals collaborate to provide guests with a seamless and enjoyable experience, ranging from check-ins to culinary services and event coordination. For a more detailed breakdown, refer to the below:

Food Services:

Service Management:

General Management

Housekeeping and Maintenance:

Maintenance

Culinary Arts:

Restaurant Manager

Kitchen Assistant

Sales and Marketing:

Sales and Marketing

Catering and Bar Services:

Beauty Therapist

Technical and Support Roles:

Electrician

Event Services:

Wedding Planner

Event Planner

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What to Include in Your Hospitality CV

• CV Templates & Advice
• Customer Service

When it comes to writing a fantastic CV, there are certain rules that everyone should follow no matter that type of job they’re looking for.

Every good CV should be succinct and to the point, there should be no spelling, punctuation or grammar errors, and you should ensure you include all the necessary contact information – you’d be surprised how many folk miss out a telephone number or email address.

For some industries, however, it’s worth tailoring your CV to that specific sector. Here, we look at how to write the ideal resume for a job in the  hospitality industry .

PERSONAL INFORMATION

This should include your name, address, telephone number and email address. You don’t have to include your date of birth or nationality.

PERSONAL STATEMENT

Hospitality is all about people, an industry where customer service comes first, and where staff with a good personality are important. This personal statement is your chance to shine and stand out from the other applicants by detailing the skills you have that are relevant to the job. So, if you’re looking for bar work but your only past experience is working as a barista, focus on your experience of the service industry, dealing with the public, your excellent people skills and ability to work in a busy environment. If you’ve picked up any relevant experience or awards during college or through volunteering mention those here, too. Highlight what’s important to the hospitality industry – willingness to serve others, being a team player, a polite and friendly personality and being able to work under pressure. But remember it’s not your life story you’re providing here – stick to two or three lines.

List any previous jobs in date order, starting with the most recent. As well as dates and job titles, you should include a brief description of your duties for each position held. Even if previous roles were not within the hospitality sector, were there aspects relevant to the job you’re applying for? For example, if you previously worked in an office, emphasise times when you worked well as part of a team or managed to get results while working under pressure. If you don’t have any past work experience, it may be worth considering voluntary work. And don’t leave any gaps on your CV – if you took a year off to go travelling, make this clear on your CV.

EDUCATION AND TRAINING

Like any other CV, this is where you list your academic qualifications: Standard Grades, Highers, diplomas and degrees. It’s also a good chance to highlight any training you’ve had that could be beneficial to a career in hospitality, such as food safety certificates or first aid training.

Contact details for two referees should suffice and always remember to get their permission BEFORE including them as someone willing to provide a reference.

Now that you’ve got your CV sorted, why not check out the latest hospitality jobs  on Fish4jobs?

Related links

• 10 Tips for Writing the Perfect CV
• How to Make Your Personal Statement Pop
• The 3 Best CV Layouts According to Employers

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Hospitality CV Sample

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Are you a  Hospitality by profession and looking for a career change? We have good news for you! use our job-winning professional  Hospitality CV Sample  template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more  Resume Templates.

Eric Nathan

Hospitality.

A dedicated intermediate in the Tourism Industry for over 4 years who understands the basics and fundmentals of Food and Beverage and Customer Service.

• Customer Service
• Communication
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Attention to Detail
• Problem Solving
• F&B Cost and Preparation
• Complaint Handling
• Flexibility and Team Building

Work Experience

F&b team leader – oceana restaurant.

• Perform Opening and Closing Duties on a daily basis
• Assisting with Management on daily operation in order to improve customer service standards and make sure they are up to brand standards
• Making sure to handle guest complains perfectly and on consistent basis for a follow up while keeping records of them
• Assisting the Management to prepare training materials for new team members and make sure they are following the daily operation SOPS
• Reporting to Management about any concern from the guest if it needed to be escalated
• Oversee Kitchen Operations for the incoming and outcoming
• Coordinating with Purchasing Department for any items for future orders and keeping up the records.
• Managing Food and Beverage Inventory on a monthly basis
• Creating weekly schedule for the whole team
• Always providing highest standard of wait service to ensure guest’s loyalty and satisfaction
• Working with Management to create new ideas for menu and giving recommendations
• Ensure that the Restaurant and Room Service areas are maintained to a high standard of cleanliness and hygiene
• Always up-to-date with every dish served in the Restaurant Area and always describe dishes if requested
• Handling guests with special dietary requirement
• Always maintaining a good communication between Kitchen, Purchasing and Restaurant on a consistent basis for any special items, shortages or any special requests
• Cross Exposure in Front Office Department
• Based in Dubai, UAE

Receptionist

• Greeted guests upon their arrival and departure times
• Assisted the reservation team to create walk in reservations
• Assigning rooms based on allocation
• Coordinating and collaborating with hotel departments on daily basis operation to ensure guest’s satisfaction
• Make sure all documents with guests are properly met with the reservation details
• Providing all information if necessary, to the guest about the Hotel’s facilities and outlets and guiding them to their room’s location
• Providing keycards and make sure they are working
• Preparing reports if necessary, at any time if requested by management
• Identify and work on guest’s resolution
• Based in Sharm El Sheikh, Egypt
• Greeted guests, presented menu, made recommendations and shared additional information upon request.
• Took orders and serve food and beverages to guests at tables in the restaurant, café, bar, poolside and beachside.
• Checked with guests to ensure that they are enjoying their meals and took action to correct any problems
• Followed all relevant health department rules and regulations and company brand standards

Hotel and Tourism Faculty

• Bachelors of  Arts in Tourism Guidance
• Very Good with Honors

Outside Catering – Hilton Dubai Jumeirah

Career expert tips:.

• Always make sure you choose the perfect resume format to suit your professional experience.
• Ensure that you know how to write a resume in a way that highlights your competencies.
• Check the expert curated popular good CV and resume examples

Crafting an Impressive Hospitality CV: A Complete Guide

As the hospitality industry continues to evolve, the need for a well-crafted Hospitality CV has become increasingly crucial. A compelling CV can open doors to exciting opportunities in the dynamic world of hospitality, showcasing your skills, experiences, and passion for the industry. Let’s delve deeper into the intricacies of creating an exceptional Hospitality CV, a document that narrates your professional journey and highlights your unique value proposition.

Understanding the Key Components of a Hospitality CV

Crafting a standout Hospitality CV requires a comprehensive understanding of the key components that make up an impactful document. Your CV should not only showcase your qualifications but also reflect your personality and passion for hospitality. Let’s explore the essential elements that should be included in your Hospitality CV:

• A Clear and Concise Personal Statement: A brief introduction that highlights your career goals and passion for the hospitality industry.
• Professional Experience: A detailed account of your work history, emphasizing relevant roles and responsibilities in the hospitality sector.
• Education and Certifications: A comprehensive list of your educational qualifications and any industry-specific certifications that you have obtained.
• Key Skills and Attributes: An overview of your key skills, including communication, customer service, problem-solving, and adaptability, all crucial in the hospitality domain.
• Achievements and Awards: A section highlighting any notable achievements or awards that showcase your excellence in the hospitality field.
• References: Contact information for professional references who can vouch for your skills and work ethic.

Each component plays a crucial role in shaping your Hospitality CV, enabling you to present a comprehensive picture of your capabilities and potential to prospective employers.

Tips for Writing an Engaging Hospitality CV

Crafting an engaging Hospitality CV requires a strategic approach that effectively highlights your unique strengths and experiences. Here are some valuable tips to help you create a CV that captures the attention of hiring managers in the hospitality industry:

• Customize Your CV for the Role: Tailor your CV to match the specific requirements of the hospitality position you are applying for, emphasizing relevant skills and experiences.
• Showcase Your Passion for Hospitality: Highlight your enthusiasm for the industry through examples of your contributions and dedication to providing exceptional guest experiences.
• Quantify Your Achievements: Use metrics and specific examples to demonstrate the impact of your contributions in previous roles, showcasing your ability to deliver results.
• Emphasize Soft Skills: Highlight your excellent communication, teamwork, and problem-solving skills, showcasing how these attributes have contributed to your success in the hospitality sector.
• Keep it Concise and Clear: Use clear and concise language, avoiding jargon, and ensuring that your CV is easy to read and understand.

Implementing these tips will enable you to create a compelling Hospitality CV that effectively communicates your skills, experiences, and passion for the industry.

Key Elements of a Strong Hospitality CV

A strong Hospitality CV is characterized by specific elements that set it apart from the competition and make a lasting impression on potential employers. Let’s explore the key elements that contribute to the strength of your Hospitality CV:

• Relevant and Impactful Work Experience: Showcase your relevant work experience in the hospitality sector, highlighting your contributions and achievements in previous roles.
• Demonstrated Customer Service Excellence: Highlight instances where you have gone above and beyond to provide exceptional customer service, emphasizing your commitment to guest satisfaction.
• Adaptability and Flexibility: Share examples of how you have successfully adapted to challenging situations and dynamic work environments, showcasing your ability to thrive in the fast-paced hospitality industry.
• Strong Interpersonal Skills: Emphasize your strong interpersonal skills, illustrating how you have built positive relationships with colleagues and guests to create a welcoming and inclusive hospitality environment.
• Passion for the Industry: Showcase your passion for hospitality through your experiences and achievements, demonstrating your commitment to delivering outstanding guest experiences and contributing to the success of your team and organization.

Incorporating these key elements into your Hospitality CV will effectively communicate your value as a hospitality professional and increase your chances of securing your desired role in the industry.

Common Mistakes to Avoid When Writing a Hospitality CV

Avoiding common pitfalls is essential when crafting your Hospitality CV to ensure that it effectively showcases your skills and experiences. Let’s explore some common mistakes that you should steer clear of when writing your Hospitality CV:

• Providing Irrelevant Information: Avoid including irrelevant details that do not contribute to your suitability for the hospitality role you are applying for.
• Neglecting to Showcase Soft Skills: Don’t overlook the importance of highlighting your soft skills, as they are essential in the hospitality industry and can set you apart from other candidates.
• Overlooking Proofreading: Always proofread your CV to eliminate any grammatical errors or typos that can undermine your professionalism and attention to detail.
• Using Generic Language: Avoid using generic language and clichés that fail to demonstrate your unique value and contributions in the hospitality sector.
• Neglecting to Customize for Each Application: Tailor your CV for each hospitality application to ensure that it aligns with the specific requirements and expectations of the role and organization.

Avoiding these common mistakes will enable you to create a polished and professional Hospitality CV that effectively highlights your suitability for the role and resonates with potential employers in the industry.

Key Takeaways for Your Hospitality CV

As you conclude the process of crafting your Hospitality CV, it is crucial to keep in mind some key takeaways that will set your CV apart and position you as a strong candidate in the competitive hospitality industry:

• Highlight Your Unique Selling Points: Emphasize your unique skills, experiences, and achievements that make you stand out as a candidate in the hospitality field.
• Tailor Your CV for Each Application: Customize your CV to match the specific requirements and expectations of each hospitality role, showcasing your suitability for the position and organization.
• Showcase Your Passion for Hospitality: Demonstrate your passion for the industry through examples of your dedication, exceptional guest service, and contributions to creating memorable experiences for guests.
• Utilize Resources to Perfect Your CV: Leverage resources such as AI Resume Builder , Resume Design , and Resume Samples to create a compelling Hospitality CV that stands out to potential employers.

Armed with these insights and tips, you are now equipped to create a Hospitality CV that effectively communicates your value, passion, and potential in the vibrant and dynamic world of hospitality. Take the next step in your career journey and create your standout CV today!

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Hospitality Assistant CV Example + Template (2024 Guide)

As a hospitality assistant, you will be responsible for working as part of the catering team to serve customers. Your duties will include greeting customers upon arrival, serving them food and drinks, cleaning tables and offering assistance to kitchen staff to prepare food.

To secure this job, you will need to have a strong hospitality assistant CV.

Use the guide below to write your perfect CV and win more interviews for this role.

Let’s begin!

• Hospitality assistant CV example
• Download CV template (Word format)

How to structure and format your CV

• How to write a perfect CV (a step-by-step guide)
• Personal profile statement example
• Duties to add to your CV
• Useful skills to add to your CV
• Tips on making your CV more effective

Jasmine King

24 St John’s Road Luton L14 0DD Mob: 079 6744 8908       Email: [email protected]

I am a friendly, motivated and resourceful Hospitality Assistant with a proven track record of providing catering services within both residential and corporate environments. I have a sharp focus on delivering quality customer service and ensuring that all customers receive the best treatment and service they expect and deserve.

• Achieved a Foundation Degree in Hospitality and Events Management
• Winning the “Photography Competition”, 2015

Relevant Modules:

• Principles of Event Planning
• Food and Beverage Management
• Hospitality Customer Service
• Professional Development and Theory
• Management and Leadership
• Events Production and Design

Main duties performed:

• Attending to visitors and welcoming them warmly and professionally
• Providing food and beverage services including breakfast, lunch and dinner
• Catering for a variety of different events; weddings, birthdays, parties, etc.
• Setting up trolleys and delivering them to the appropriate rooms
• Cleaning and tidying up the rooms after the customer(s) leave
• Ensuring that rooms are at acceptable standard at all times, in accordance to Health and Safety regulations and the organisation’s policies
• Ensuring the set-up of all events a day in advance
• Cooperating with other kitchen and catering staff to provide a smooth service
• Assisting with bar work duties when understaffed and during busy events
• Ensuring that low stock is ordered and replenished for future events
• Attending weekly staff weekly meetings and reviewing targets
• Dealing with customer enquiries

• Providing customers with a warm and polite welcome
• Taking and serving food and drink orders
• Clearing tables once customer have finished dining, such as removing and changing cutlery, cleaning food stains, etc.
• Preparing tables at opening, including setting up linens and glassware
• Assisting customers to find their desired goods
• Handling cash and processing payments on cash register
• Stocking shelves with goods
• Keeping the shop floor tidy
• Level 3 Diploma in Hospitality and Tourism Management (VRQ)
• Level 2 Award in Risk Assessment
• Excellent communication skills and being able to build a rapport with team members, customers and the public alike
• Good knowledge of IT including online booking systems and Microsoft Office
• Able to work under pressure and keep calm and composed at all times
• Experienced in working in fine dining restaurants

In my free time, I like to focus on my photography hobby, visiting national galleries and meeting new people. I am also very passionate about food and I enjoy going out to restaurants with my friends and family on a regular basis.

Download CV template

• Save time and effort
• Guaranteed correct CV structure
• Word document (.docx) format
• Fully customisable

How to save your CV as a PDF document:

• Click on File > Save As > Select “PDF” from the drop-down menu.
• Write a one-page CV: This is an entry-level job so you don’t need to have a lengthy, two-page long CV to secure this job. As a general rule of thumb, the short the CV the better. Omit any irrelevant and outdated information and only include things that will add value to your CV. Some things you don’t need to include on your CV are your date of birth, age, gender, photograph, marital status, nationality, national insurance number and salary expectations.
• Make your CV easy to read: Use short sentences, bullet points, lists, columns and subheadings to present your information instead of big, chunky paragraphs that employers will not read.
• Don’t use any logos, graphics, icons or images: Your CV should only contain text and nothing else. Some simple design features (such as a thin line below the subheadings) are acceptable because those things improve the presentation of your CV, they are not considered images or graphics that distract from the main content of your CV.
• Use a professional font: You may be tempted to use an original/creative font such as a handwriting font to make your CV more attractive. However, doing this will make your CV stand out for the wrong reasons! A CV is a business document that needs to be presented in a professional manner. The best fonts you can use are Verdana, Times New Roman, Helvetica, Georgia and Calibri. These high-legibility fonts will make it easier for employers to find your key information at a glance and increase your chances of being invited for a job interview.

How to write a hospitality assistant CV (step-by-step guide)

Personal details.

The top of your CV contains the following personal details:

• Telephone number
• Email address

You don’t need to write “CV” at the top of your CV as employers clearly know what type of document you have submitted. Instead, your name should be the header of your CV (as shown in the example above).

• 78 West Street, Doncaster, D26 9QP
• Mob: 07978378209       Email: [email protected]

Personal profile

Your personal profile is a short summary of your personal characteristics, competencies, abilities and experience.

It acts as a short introduction to your CV so it needs to be powerful to encourage the employer to continue reading the rest of your CV.

Guidelines for writing an effective personal profile:

• Keep it concise (no more than 4-5 sentences)
• Highlight your strengths and abilities with real-life examples
• Tailor your profile to the needs of the job and the employer

Hospitality assistant CV personal profile example:

I am a dedicated and friendly individual with more than two years of experience in the hospitality and catering industry. I have experience in meeting and greeting customers, taking orders, cleaning tables, serving food and drinks and assisting the kitchen staff with basic food preparation duties. I am an excellent team player and can also work on my own initiative. Providing excellent customer service is my number one priority and I am currently seeking a position where I can grow both personally and professionally.

Achievements

In this section, you should list a few of your achievements and accomplishments that you are proud of and will impress the employer.

Your accomplishments could be many things, including good grades, relevant work experience, promotions, awards, being elected for leadership positions (i.e. project manager or class representative), organising an event or helping charity organisations (campaigning, fundraising or participating in events).

• Completed more than 100 hours of work experience at a local restaurant
• Finished school with 8 GCSEs including Maths and English at grades A-C.
• Ran the half marathon for charity in 2021

Employment and work experience

The employment section contains details of your current and previous jobs.

These jobs could be full-time, part-time, paid and unpaid jobs.

Employers highly value all types of work experience so don’t worry if you don’t have any relevant work experience, you will be provided with full training on the job.

Most employers offer a comprehensive 2-week induction program for this role.

However, it is recommended you start volunteering at a restaurant or hotel to gain some work experience in the catering and hospitality industry, even if it is for a few hours a week.

Main duties and responsibilities performed:

• Met and greeted customers with a warm smile
• Served food, drinks and snacks to customers to the highest standard
• Assisted with the table preparation, set up and cleaning
• Ensured that all cutlery and glassware were clean and polished
• Assisted with any food preparation tasks in the kitchen
• Ensured that the service areas were clean, tidy and presentable
• Provided excellent customer service at all times

Note: You should place the education section (see below) before the employment section if you don’t have any work experience. The strongest sections of your CV should always be placed before any less-important sections.

Hospitality assistant duties to add to your CV

• Take orders from customers and make food suggestions/recommendations based on their specific preferences or dietary needs
• Deliver food from the kitchen to the dining area
• Set up, prepare and clean tables for the next customers
• Serve customers in a pleasant and friendly manner
• Ensure that refreshments are always stocked and available when required
• Assist kitchen staff with food preparation during busy times
• Clean and sanitise equipment and workstations before and after use
• Process payments on the cash register

Next, give details of your educational background such as A-levels, BTECs and GCSEs.

For each entry, you need to state the name of the course/qualification, the name of the educational institution (i.e. school, college or university), the start and end dates of the course, the subjects you studied and the grades/result you achieved.

Qualifications

The qualifications section contains details of any additional qualifications you may hold, these are usually work-based or industry-specific qualifications.

• Level 2 Certificate: Hospitality & Catering – West Yorkshire College
• Level 1 Food Hygiene and Safety – Ashfield College
• BTEC Level 1 Teamwork and Personal Skills – Ashfield College

The skills section, as its name suggests, contains a list of your skills, competencies and abilities that will help you in doing your job well.

To find out which skills to include, you should refer to the job specifications and identify the type of skills that employers want for the role and mention those on your CV if you possess them.

This section is especially important if you don’t have any relevant work experience. You should focus on your transferable skills (an ability or expertise which may be used in a variety of jobs), for example, communication, teamwork and organisational skills.

• Serve customers in a professional, friendly and courteous manner
• The ability to work in a fast-paced environment (under pressure)
• The ability to work both as part of a team and individually
• Excellent interpersonal skills – to communicate with staff and customers
• Basic food-handling skills
• The ability to work in a standing position for long periods (hours)
• Professionalism and strong customer service skills
• Good understanding of food hygiene and safety
• Good understanding of the hospitality and catering industry
• Maintain a high standard of hospitality service

Hobbies and interests (optional)

The hobbies and interests section of your CV contains a few of your hobbies that are relevant to the job and will add value to your job application.

For example, stating that you enjoy cooking in your free time tells the employer that you are passionate about food, an essential requirement for hospitality jobs.

Guidelines:

• Only mention hobbies that are relevant to the job or add value to your application.
• Don’t mention more than 3-4 hobbies.

The references section is the last part of your CV.

Here you have two options:

• If you do want to disclose your references on your CV, especially if you have some free space left at the end of your CV, you should include the following details for each of your referees; full name, job title, company name, address and telephone number. Make sure to ask your references for permission before using them as your references, you don’t want the conversation about you to be awkward!

Tips to make your CV more effective

• Tailor your CV to each job: Hospitality/catering assistants work in a variety of venues such as in hotels, restaurants, business centres, educational institutions and government buildings. You should carefully study each job vacancy separately and tailor your CV to the needs of that particular job and employer. Use the same terminology and key terms as the job advert.
• Proofread your CV for spelling and grammar mistakes: Spelling or grammar mistakes on your CV show a lack of attention to detail and your CV will get rejected because of it. You should print out your CV, read it out loud and identify and fix any errors. You can also use grammar check software such as Grammarly to help you correct some of your mistakes.
• Include a cover letter with your CV: Sending a one-page cover letter with your CV is a great way to build a relationship with the employer and increase your chances of securing a job interview. Your cover letter should inform the employer about the reason for your application, your key strengths and why they should consider you as the ideal candidate for the role.
• Follow-up on your application: It’s a good idea to follow up with a short email or phone call if you haven’t heard back from the employer after one or two weeks following your job application. Sometimes, this gentle reminder will do the trick and land you a job interview.

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Hospitality Student CV example

Embarking on a career in the hospitality industry requires a standout CV that showcases your passion, skills, and education.

Our guide is here to help you create just that, with tailored advice and top tips for hospitality students.

Dive into our guide, complete with a hospitality student CV example, to ensure your application shines.

CV templates 

Hospitality Student CV example

This example CV demonstrates how to structure and format your own Hospitality Student CV, so that it can be easily digested by busy hiring managers, and quickly prove why you are suitable for the jobs you are applying to.

It also gives you a good idea of the type of skills, experience and qualifications that you need to be highlighting in your CV.

Hospitality Student CV format and structure

Hiring managers and recruiters are frequently overloaded with applications, and if they can’t identify the relevant information in your CV within a few seconds, your application may be overlooked.

To avoid this, it’s essential to format and structure your CV in a manner that makes it simple to pick out the most important information, even if the reader is in a rush.

Tips for formatting your Hospitality Student CV

• Length: Whether you’ve got one year or three decades of experience, your CV should never be more than two sides of A4. Recruiters are busy people who’re often juggling numerous roles and tasks, so they don’t have time to read lengthy applications. If you’re a recent graduate or don’t have much industry experience, one side of A4 is fine.
• Readability : By clearly formatting your section headings (bold, or a different colour font, do the trick) and breaking up big chunks of text into snappy bullet points, time-strapped recruiters will be able to skim through your CV with ease.
• Design & format: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
• Photos: You can add a profile photo to your CV, if you want to add some personality to it, but they are not a requirement the UK, so you don’t have to.

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of our eye-catching professional CV templates.

CV structure

To make it easy for busy recruiters and hiring managers to digest your CV, divide the content into several key sections when writing it:

• Contact details: Always list your contact details at the very top to avoid them being missed.
• Profile: Start with an introductory paragraph that catches recruiters’ attention and summarises your offerings.
• Work experience/career history: List your relevant work experience in reverse chronological order, starting with your current position.
• Education: Provide a concise summary of your education and qualifications.
• Interests and hobbies: You can include an optional section to showcase any hobbies that demonstrate transferable skills.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Write your contact details in the top corner of your CV, so that they’re easy to find but don’t take up too much space.

You only need to list your basic details, such as:

• Mobile number
• Email address
• Location – Don’t list your full address. Your town or city, such as ‘Norwich’ or ‘Coventry’ is perfect.
• LinkedIn profile or portfolio URL – Remember to update these before listing them on an application.

Hospitality Student CV Profile

Your CV profile (or personal statement , if you’re an entry-level applicant) provides a brief overview of your skills, abilities and suitability for a position.

It’s ideal for busy recruiters and hiring managers, who don’t want to waste time reading unsuitable applications.

Think of it as your personal sales pitch. You’ve got just a few lines to sell yourself and prove you’re a great match for the job – make it count!

How to write a good CV profile:

• Make it short and sharp: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
• Tailor it: The biggest CV mistake? A generic, mass-produced document which is sent out to tens of employers. If you want to land an interview, you need to tailor your CV profile (and your application as a whole) to the specific roles you’re applying for. So, before you start writing, remember to read over those job descriptions and make a list of the skills, knowledge and experience the employers are looking for.
• Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter .
• Avoid generic phrases: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.

Example CV profile for Hospitality Student

What to include in your hospitality student cv profile.

• Experience overview: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
• Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Hospitality Student skills to your profile.
• Important qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Next, you should create a bullet pointed list of your core skills , formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.

Important skills for your Hospitality Student CV

Food Safety and Hygiene – Ensuring compliance with food safety regulations and maintaining high standards of cleanliness in food preparation areas.

Culinary Techniques – Mastery of various cooking methods, knife skills, and presentation to create high-quality dishes that appeal to customers.

Beverage Service Knowledge – Understanding the proper techniques for serving different types of beverages, including knowledge of wine pairing and mixology.

Front-of-House Operations – Managing the customer-facing aspects of hospitality, including reception, reservations, and dining room organisation.

Hospitality Information Systems – Utilising property management systems, booking software, and other technology solutions to streamline operations and enhance guest experiences.

Event Planning and Coordination – Orchestrating events, from small gatherings to large banquets, ensuring seamless execution and guest satisfaction.

Housekeeping Standards – Applying rigorous standards for cleanliness and room preparation to ensure guest comfort and adherence to hygiene protocols.

Inventory Control – Managing stock levels of food, beverages, and supplies to minimise waste and ensure availability of necessary items.

Menu Design and Costing – Crafting menus that appeal to target customers and pricing dishes to maintain profitability while delivering value.

Customer Service Excellence – Delivering high-quality service to guests, exceeding their expectations and fostering repeat business.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

By this point, employers will be keen to know more detail about you career history.

Starting with your most recent role and working backwards, create a snappy list of any relevant roles you’ve held.

This could be freelance, voluntary, part-time or temporary jobs too. Anything that’s relevant to your target role is well-worth listing!

Structuring each job

If you don’t pay attention to the structure of your career history section, it could quickly become bulky and overwhelming.

Get in recruiters’ good books by creating a pleasant reading experience, using the 3-step structure below:

Start with a solid introduction to your role as a whole, in order to build some context.

Explain the nature of the organisation you worked for, the size of the team you were part of, who you reported to and what the overarching purpose of your job was.

Key responsibilities

Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.

Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Sample job description for Hospitality Student CV

Completed a 3-month internship working as part of the management team at a leading events company in London, gaining practical experience in organising and executing high-profile events.

Key Responsibilities

• Assisted in the planning and execution of events, using Cvent to streamline logistics, track RSVPs and coordinate guest services.
• Contributed to budgeting and financial planning for events, including expense tracking and ROI.
• Coordinated with suppliers, negotiated contracts, and utilised procurement software.
• Led training sessions for agency staff prior to large events.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.

If you’re an experienced candidate, simply include the qualifications that are highly relevant to Hospitality Student roles.

However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.

You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

A strong, compelling CV is essential to get noticed and land interviews with the best employers.

To ensure your CV stands out from the competition, make sure to tailor it to your target role and pack it with sector-specific skills and results.

Remember to triple-check for spelling and grammar errors before hitting send.

Good luck with the job search!