frankfinn crm assignment hard copy

Customer Relationship Management ACAH6 -Assignment 1.docx...

• IESE Business Your
• ACCOUNTING 1234
• MateMetalPheasant32

Want go read view 4 pages?

Want to read all 4 pages, ends of preview.

Frankfinn Certificate Course in

Aviation, hospitality and travel management, prerequisites, 17 - 24 years, about this course, why take this frankfinn course.

The aviation industry is on the precipice of an exponential growth surge, with estimates that India will need 400 airports and 300 aircraft in the next decade. With such high growth rates expected in the country, it's no surprise that the hospitality and travel industries are also generating massive demands for quality personnel. This 11-month course, which is designed by the industry experts, provides Frankfinn students a comprehensive, all-inclusive training, enabling the students to write their own success stories.

FRANKFINN ADVANTAGES

What you'll learn, 1 effective communication skills.

With English being the most spoken language in the world, it is absolutely vital to learn the language in order to have a successful career. This course is primarily designed to help each Frankfinn student communicate effectively in the English language at work. Topics that are covered in this subject include basic grammar knowledge, greetings and farewells, and the various details involved in making appointments or coming to a mutual conclusion on certain topics. Since each lesson in this course is extremely interactive, students are able to constantly practice their language skills and also learn about key aspects of correct and effective communication.

2 English Enhancer

As the name suggests, the main purpose of this course is to further improve a student's pronunciation, intonation and fluency in the use of the English language. The course is highly interactive and trains the student in the skills of public speaking, group discussions required for clearing the interviews.

This course is designed to train students on the skills required to become a cabin crew. The program encapsulates all the topics related to aviation hospitality that a cabin crew member is required to know. Students are trained on basic flight safety protocols, emergency routines and handling passengers onboard. They are taught about the different parts and functions of a commercial aircraft, and also about essential flight-related tasks such as embarkation and disembarkation procedures as well as onboard meal service techniques.

The course trains the student on the grooming skills required in the aviation, hospitality, tourism and customer service industries. Topics that are covered here include skin and hair care, western and traditional attires, and basic grooming practices, dental care, professional make-up techniques etc. The important topics of - art of walking impressionably and following certain social etiquettes are also covered.

5 Hospitality with Computerized Reservation System

The module trains the student on the skills required in the hospitality industry. The topics covered in this course include handling guest arrivals along with check-in, checkouts, and modes of payment settlements. Students will also be trained on a popular and versatile hotel management software that is used by companies worldwide.

6 Travel Management with Computerized Reservation Systems

This course teaches the skills required by the staff working in the Air Travel - Reservation and Ticketing domain. This course trains the students on details of how an airport functions including ticket reservations, check-in, cargo, and fare constructions.

7 Personality Development

This course is highly interactive and helps the student develop the personality traits required to work in a professional environment. This course familiarizes the students with positive attitude, anger management, empathy, perception, motivation and stress management. The course instills in them great confidence and makes them true leaders. The importance of complementary characteristics and participating in team-building activities are also discussed in detail.

8 Customer Relationship Management

This is a vital course that trains the student on customer handling skills. Students are briefed about the different types of customers as well as the basic needs of each customer. Students are also made aware of what makes customer service exemplary. This course equips them with the skill sets to deal with ease even the difficult customers successfully.

9 Interviewing Skills

As the name suggests, this course prepares the student for facing and clearing all types of interviews. Impromptu speaking, mock interviews, group discussions, and positive body language are covered in this course. They are prepared to answer all the questions that can be put to them in the interviews. Besides, the Frankfinn trainers will also share knowledge for preparing the perfect resume and covering letters.

10 Swimming

Swimming is an essential skill to have, especially for those aspiring for a career with an international airline. All international airlines, and a few domestic airlines, have mandated that their crew members must know how to swim well.

11 Inflight Familiarization (Optional)

This is an optional course that Frankfinn offers to all those students who wish to gain practical experience of the duties of a cabin crew while flying in an aircraft. Frankfinn has tied up with notable Indian airline company 'Air India' who will facilitate this simulated program. Enrolling in this program is a great way to prepare for the challenges that may come up during an actual flight.

Pre - requisites

•  12th pass or appeared, First Year or Second Year Graduation Student (Students studying in 12th Class can also take admission. However, the  certificate will be awarded only after passing 12th standard.)
• Basic knowledge of English
• Having a pleasing personality
• Selection will be on basis of personal interviews

"To become one of the top five companies in the Aviation and Entertainment Industries. To achieve this vision, the company is contemplating major expansions and diversifications. We plan to start a regional airline by the name of 'Air Frankfinn'."

Mr. K.S. Kohli

Our students get placed in.

Ms.Pragati Surelia, an alumna of Frankfinn Institute Of Airhostess Training shares her journey of studying at the Camac Street Centre, Kolkata and getting placed with Indigo Airlines as a Cabin Crew

Pragati Surelia

Ms. Sheetal Kakda, an alumuna of Frankfinn Institute Of Airhostess Training shares her journey of studying at Himayat Nagar Centre, Hyderabad. She is currently working as a Flight Attendant in Singapore Airlines.

Sheetal Kakda

Ms. Sheelu Pandey, an alumuna of Frankfinn Institute of Airhostess Training, Rajouri Garden Centre, Delhi got selected in Zoom Air as a Cabin Crew in January'2021 during the pandemic. We wish her a smooth experience on-board. Good Luck & Fly High!

Sheelu Pandey

1. how do i know which course to take.

Don't worry. Please share your details with us and a Frankfinn counsellor will help you select the course that works best for you!

2. Do you have any counselling?

Sure. Frankfinn has well qualified student-counsellors who provide the guidance that Is appropriate for you!

3. Are there course books?

Frankfinn provides the required course material which is developed by industry experts. The course books are easy to understand. They are complete and comprehensive with the required knowledge of the related industry.

4. How often do you conduct placement drives?

Placement drives are conducted frequently. The team at Frankfinn contacts the students and prepares them for Placement, as soon as they become eligible for the same.

Other Frankfinn Courses

Hospitality, travel & customer service.

• 3 - 5 days/week

Frankfinn Advance Certificate Course in

Aviation, hospitality, travel & customer service.

• 6 days/week

Hospitality Management

• 3 days/week

Aviation & Hospitality Services

Airport ground services, become a part of the fastest growing industry.

FRANKFINN GROUP

Corporate office.

Best Building, 'A' Wing, 5th Floor, S.V. Road, Opposite Andheri Railway Station, Andheri(W), Mumbai 400058

REGISTERED OFFICE

201, Suneja Tower - 2, District Centre, Janakpuri, New Delhi-110058

SIGN UP FOR OUR NEWSLETTER

• Graduate Course

Investment approx ₹ 75 Lacs – ₹ 1.25 Crores (Depending on Center Size and City)* Minimum investment required ₹1Cr* -->