admin manager job description for resume

• • Streamlined division operations by implementing a new project management software, increasing overall team productivity by 20%.
• • Led the coordination and execution of 15+ large-scale industry events, managing budgets of up to $50K, and achieving 95% attendee satisfaction.
• • Managed procurement and travel reimbursement processes, successfully reducing expenses by 10% through strategic negotiations with vendors.
• • Spearheaded a cross-departmental initiative to improve internal communications, resulting in a 30% decrease in project turnaround time.
• • Oversaw P-card approvals and consistently maintained compliance with company financial policies, handling a budget of over $1M.
• • Developed and executed an onboarding program that reduced the acclimation period for new hires by two weeks, enhancing team cohesion.
• • Managed financial operations, including budgeting and forecasting for a program portfolio valued at over $4M.
• • Coordinated with HR to oversee recruitment, hiring, and onboarding of 20+ staff members.
• • Implemented a vendor management system, improving purchasing efficiency by 25% and reducing operational costs.
• • Supervised the planning and execution of 10+ departmental meetings and events each quarter.
• • Identified cost-saving measures in the procurement of office supplies and equipment, saving the company $15K annually.
• • Coordinated project activities across multiple teams, effectively reducing project delivery times by 15%.
• • Managed schedules and deadlines, ensuring all team deliverables met established milestones.
• • Facilitated the procurement of technology and equipment, improving operational efficiency.
• • Assisted in the management of a divisional budget of $2M, accurately tracking expenses and ensuring fiscal responsibility.

2 Administrative Manager Resume Examples & Guide for 2024

As an administrative manager, your resume must showcase exceptional organizational skills. Detail your experience with coordinating schedules, managing databases, and optimizing workflow efficiency. Highlight your communication prowess, honed through years of interdepartmental liaising. Employers seek candidates who demonstrate an ability to lead, negotiate, and resolve conflicts effectively.

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Administrative General Manager

As an administrative manager, you may struggle with articulating the breadth of your multifaceted role and diverse skill set on a concise resume. Our comprehensive guide is tailored to help you distill your extensive experience into a compelling narrative that highlights your managerial competencies and administrative prowess.

• Sample industry-leading examples to learn how to write your best resume yet.
• Improve the experience, education, and achievements section of your resume with insights from resume-writing professionals.
• Curate your technical expertise and personality to stand out amongst the pool of candidates.
• Succinctly focus on your unique skill set all through your administrative manager resume.

If the administrative manager resume isn't the right one for you, take a look at other related guides we have:

• Sales Administrative Assistant Resume Example
• Records Manager Resume Example
• Personal Assistant Resume Example
• Archivist Resume Example
• Front Office Manager Resume Example
• Real Estate Administrative Assistant Resume Example
• HR Administrative Assistant Resume Example
• Secretary Resume Example
• Medical Administrative Assistant Resume Example
• Construction Office Manager Resume Example

Formatting the layout of your administrative manager resume: design, length, and more

• If you have plenty of experience, you'd like to showcase, invest in the reverse-chronological resume format . This format focuses on your latest experience items and skills you've learned during your relevant (and recent) jobs.
• Don't go over the two-page limit, when creating your professional administrative manager resume. Curate within it mainly experience and skills that are relevant to the job.
• Make sure your administrative manager resume header includes all of your valid contact information. You could also opt to display your professional portfolio or LinkedIn profile.
• Submit or send out your administrative manager resume as a PDF, so you won't lose its layout and design.

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The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

The key to your administrative manager job-winning resume - present your expertise with these sections:

• A header to make your resume more scannable
• Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
• Job advert keywords in the skills section of your resume
• Resume experience quantifying your past job successes with metrics
• A relevant education, certification, and technical sills section to provide background to your technological/software capabilities

What recruiters want to see on your resume:

• Proven ability to manage office operations and maintain an efficient, organized administrative system.
• Strong leadership qualities and experience supervising administrative staff, delegating tasks, and conducting performance evaluations.
• Expert-level proficiency with office management software, databases, and cloud-based systems to enhance and modernize office procedures.
• Demonstrated experience in budgeting, financial planning, and cost control management.
• Exceptional communication skills and the ability to liaise effectively with senior management, staff, clients, and external vendors.

Quick guide to your administrative manager resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for administrative manager professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

• The perfect number of bullets you should have under each experience item is no more than six;
• Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
• List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
• Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
• Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your administrative manager experience section, get some ideas from real-world professional resumes:

• Managed a team of 10 administrative staff, streamlining office operations and achieving a 30% increase in efficiency.
• Designed and implemented a new document management system that reduced paper waste by 40% and facilitated quicker access to vital records.
• Negotiated with vendors to reduce office supply costs by 20%, saving the company approximately $10,000 annually.
• Oversaw the relocation of corporate headquarters, coordinating with various departments for a seamless transition and zero downtime.
• Implemented a company-wide training program on new software that increased productivity by 25% within the first quarter after adoption.
• Conducted a comprehensive review and revision of administrative policies, resulting in a 15% reduction in procedural errors.
• Led the transformation of the administrative department, integrating digital calendar management that saved 50 labor hours per week.
• Developed a supplier evaluation system that improved the quality of office supplies and reduced inventory costs by 10%.
• Initiated a cross-department communication plan to enhance project coordination, shortening project completion times by 20%.
• Implemented a CRM system for the administrative department, increasing data accuracy and client follow-up efficiency by 35%.
• Chaired the workplace safety committee, which led to a 25% reduction in workplace accidents over a two-year period.
• Directed the preparation of a 200-person corporate event, coordinating logistics and securing cost-effective amenities.
• Played a key role in the digital transformation project, migrating paper-based processes to a cloud platform, cutting access time by 50%.
• Facilitated a series of inter-departmental workshops that improved collaboration and resulted in a 10% increase in project delivery efficiency.
• Renegotiated service contracts with IT providers, which enhanced system reliability and reduced downtime by 15%.
• Developed a budget-tracking dashboard for senior management, providing real-time insights which led to a 5% decrease in overhead costs.
• Led a team through a corporate merger, ensuring continuity of administrative services without impacting business operations.
• Streamlined records management by implementing an enterprise content management system, reducing retrieval times by 30%.
• Restructured the internal mail delivery system, increasing distribution efficiency by 70% and enhancing inter-office communication.
• Managed procurement processes, achieving a 12% reduction in annual spending through strategic sourcing and effective negotiation.
• Spearheaded the creation of an employee recognition program, which improved staff morale and decreased turnover rates by 15%.
• Integrated a new teleconferencing system that supported remote working arrangements, increasing staff satisfaction and productivity.
• Devised risk management protocols for administrative functions, reducing the incidence of data breaches by 40% over a two-year period.
• Orchestrated a successful audit of administrative processes, identifying areas of improvement that increased compliance with federal regulations by 100%.

Quantifying impact on your resume

• Include the size of the team you managed to demonstrate leadership and team management skills.
• Mention the budget you were responsible for overseeing to show your financial management abilities.
• Highlight any cost-saving measures you implemented and the percentage of savings to showcase fiscal responsibility and efficiency.
• Detail specific projects you led, including the number of cross-functional team members involved, to emphasize project management competence.
• Specify the number of contracts negotiated and the average value to reflect negotiation expertise.
• Note the percentage increase in office productivity or efficiency through systems you implemented to illustrate process improvement skills.
• State the volume of documents or data entries processed to give a sense of your organizational and detail-oriented work approach.
• Report any quantifiable improvements in customer or employee satisfaction scores to highlight a commitment to service excellence.

Action verbs for your administrative manager resume

Writing your administrative manager experience section without any real-world experience

Professionals, lacking experience, here's how to kick-start your administrative manager career:

• Substitute experience with relevant knowledge and skills, vital for the administrative manager role
• Highlight any relevant certifications and education - to showcase that you have the relevant technical training for the job
• Definitely include a professional portfolio of your work so far that could include university projects or ones you've done in your free time
• Have a big focus on your transferable skills to answer what further value you'd bring about as a candidate for the administrative manager job
• Include an objective to highlight how you see your professional growth, as part of the company

Recommended reads:

• How to List Continuing Education on Your Resume
• Perfecting the Education Section on Your Resume

Showcase any ongoing or recent educational efforts to stay updated in your field.

Creating your administrative manager resume skills section: balancing hard skills and soft skills

Recruiters hiring for administrative manager roles are always keen on hiring candidates with relevant technical and people talents. Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies. Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment. Here's how to describe your hard and soft skill set in your administrative manager resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the administrative manager job advert.

Top skills for your administrative manager resume:

Office Management

Financial Reporting

Human Resources Management

Project Management

Database Administration

Record Keeping

Compliance Management

Procurement

IT Skills (MS Office, Email, etc.)

Communication

Problem-Solving

Organizational

Time Management

Adaptability

Attention to Detail

Decision Making

Conflict Resolution

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your administrative manager resume:

• Project Management Professional (PMP) - Project Management Institute
• Certified Manager (CM) - Institute of Certified Professional Managers
• Professional in Human Resources (PHR) - HR Certification Institute
• Certified Administrative Professional (CAP) - International Association of Administrative Professionals
• Microsoft Office Specialist (MOS) - Microsoft

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

• How to Put Cum Laude on Your Resume
• When Should You Include Your High School on Your Resume?

The administrative manager resume summary or objective: integrating keywords, achievements, and more

Deciding whether to include a resume summary or an objective in your administrative manager resume is crucial. Both serve as key introductory elements at the top of your resume, encapsulating your profile in up to five sentences and incorporating relevant keywords from the job advert.

Here are the key differences between the two:

• The resume summary focuses on aligning your achievements and experience with the job requirements. It provides recruiters with a snapshot of your expertise , helping you stand out as an ideal candidate for the role.
• The resume objective, on the other hand, centers on your career goals and aspirations , detailing how the role aligns with your career progression. It's particularly suitable for candidates with less professional experience or those new to the job market.

Below are examples demonstrating best practices in utilizing the resume summary and/or objective to make a strong first impression with your administrative manager resume.

Resume summaries for a administrative manager job

• Seasoned Administrative Manager with over 12 years' experience, expert in streamlining office operations for financial services firms. Proven track record in managing teams of 30+ employees, reducing operational costs by 25% through process optimization. Spearheaded the digital transformation initiative, increasing department productivity by 40%.
• Dynamic professional with 15 years in education administration, seeking to bring extensive track record of managing large school systems and improving graduation rates by 20% to a bustling corporate environment. Competent in budget management and fostering cross-departmental collaboration.
• Accomplished engineer looking to leverage a decade of project management and process optimization experience into administrative management. Skilled in leading multi-disciplinary teams to meet tight deadlines and budget constraints. Has a keen eye for detail and a passion for efficiency improvement.
• Former healthcare professional pivoting to administrative management, bringing eight years of hospital administration, where I reduced patient wait times by 30% through staff training programs and process reengineering. Excels in high-pressure environments and has a deep understanding of policy compliance and staff management.
• An ambitious graduate eager to embark on a career in administrative management, possessing a strong academic foundation in business administration. Highly motivated to apply theoretical knowledge of organizational behavior and management principles to make significant contributions to operational efficiency.
• Entry-level enthusiast with a fresh Master’s degree in Public Administration, eager to apply academic training and a fresh perspective to the challenges of administrative management. Committed to learning rapidly and contributing to the success of departmental operations through meticulous attention to detail and a drive for excellence.

Taking your administrative manager resume to the next level with these four additional resume sections

Your administrative manager resume can feature a variety of skills (both hard and soft) in diverse sections . Choose those that align best with the job requirements and reflect your suitability for the company culture.

Consider these four additional resume sections recommended by our experts:

• Languages - State any languages you are proficient in and your level of proficiency. This demonstrates your commitment to communication and potential for international growth.
• Projects - Highlight up to three significant projects you've completed outside of work, showcasing skill development. Include a link to your project portfolio in the administrative manager resume header, if applicable.
• My Time - How you allocate your time outside work can indicate your organizational skills and cultural fit within the company.
• Volunteering - Detail causes you're passionate about, roles you've held, and achievements in volunteering. Such experiences likely have honed a range of soft skills crucial for your dream job.

Key takeaways

• The layout of your resume should take into consideration your professional background while integrating vital sections and design elements;
• Highlight your most pertinent achievements for the role all through different sections;
• Be very specific when selecting your certifications, hard skills, and soft skills to showcase the best of your talents;
• Include within the top one-third of your administrative manager resume a header and summary to help recruiters understand your experience and allocate your contact details. A skills box is optional, but it will help you align your expertise with the role;
• Detail the full extent of your professional experience with specific bullets that focus on tasks, actions, and outcomes.

Administrative Manager resume examples

Explore additional administrative manager resume samples and guides and see what works for your level of experience or role.

Looking to build your own Administrative Manager resume?

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1 Administrative Manager Resume Example to Land You a Role in 2023

Administrative Managers are the organizational wizards behind the scenes, ensuring that every detail is in its rightful place for seamless operations. Much like an Administrative Manager, your resume must be a masterclass in coordination, presenting your skills and experiences with precision and clarity to keep the reader's attention focused and engaged. In this guide, we'll explore how to craft an Administrative Manager resume that mirrors the efficiency and effectiveness you bring to the table every day.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Administrative Manager Resumes:

• Overseeing and coordinating daily administrative operations within the organization.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Managing office budgets and expenses, including purchasing and ensuring cost-effectiveness.
• Supervising administrative staff, delegating tasks, and evaluating staff performance.
• Ensuring the office is stocked with necessary supplies and all equipment is working and properly maintained.
• Working with accounting and management teams to set budgets, monitor spending, and processing payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Ensuring operations adhere to policies and regulations, keeping abreast with all organizational changes and business developments.
• Handling maintenance issues, planning office moves, and managing lease agreements or other contracts.
• Providing support to the HR department in recruiting, hiring, and training new employees.
• Facilitating internal communication by distributing information and scheduling presentations.
• Managing office space and facilities to ensure a safe and efficient work environment.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Administrative Manager Resume Example:

• Revamped office administrative procedures, resulting in a 30% increase in operational efficiency and a standardized process that was adopted company-wide.
• Directed the implementation of a new digital filing system that reduced document retrieval times by 50% and enhanced data security for sensitive records.
• Orchestrated the transition to a hybrid work model, ensuring seamless operations and maintaining a 95% employee satisfaction rate regarding new work arrangements.
• Managed a cost-reduction initiative that slashed office supply expenses by 40% through strategic vendor negotiations and the adoption of a just-in-time inventory system.
• Developed and executed a training program for administrative staff that increased team productivity by 25% and reduced error rates in documentation by 15%.
• Coordinated the logistics for a series of international conferences, resulting in a 20% increase in stakeholder engagement and the establishment of key industry partnerships.
• Implemented a centralized scheduling system for executive travel, improving coordination efficiency by 35% and reducing travel costs by 20% annually.
• Played a pivotal role in the office expansion project, which included the seamless setup of a new department, completed 2 months ahead of schedule.
• Enhanced internal communication protocols, leading to a 10% improvement in cross-departmental collaboration and a significant reduction in missed deadlines.
• Policy development and enforcement
• Process improvement
• Cost reduction and budget management
• Digital record-keeping and data management
• Team leadership and staff development
• Productivity enhancement
• Event and logistics coordination
• Health and safety program implementation
• Technology upgrades and IT collaboration
• Travel management and coordination
• Vendor and stakeholder relationship management
• Supply chain and inventory management
• Regulatory compliance
• Contract negotiation
• Customer service excellence

High Level Resume Tips for Administrative Managers:

Must-have information for a administrative manager resume:.

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies
• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Administrative Managers:

Administrative manager resume headline examples:, strong headlines.

• These headlines are compelling because they immediately convey the candidate's extensive experience, strategic approach to office management, and tangible achievements such as cost savings and efficiency improvements. They also highlight the candidate's proactive nature and leadership skills, which are critical for an Administrative Manager's role in supporting and enhancing organizational operations.

Weak Headlines

• The provided headlines are generic and fail to convey the unique strengths or achievements of the candidate. They lack quantifiable metrics, such as the size of teams led or the extent of process improvements, and do not mention any industry-specific experience or notable accomplishments that could differentiate the candidate from others.

Writing an Exceptional Administrative Manager Resume Summary:

Administrative manager resume summary examples:, strong summaries.

• The summaries provided are strong because they highlight the candidates' extensive experience, specific industry expertise, and quantifiable achievements. They showcase the ability to reduce costs, improve efficiency, and manage complex projects, which are key competencies for Administrative Managers. Additionally, the summaries reflect a blend of operational, human resources, and sector-specific skills that are highly valued by employers looking for versatile and impactful leaders in administrative management.

Weak Summaries

• The summaries provided are weak because they are generic and lack specificity. They do not include measurable achievements or specific examples of how the candidate has improved office operations or contributed to organizational success. They also fail to mention any unique skills or specialized knowledge that would set the candidate apart from others. To make these summaries stronger, they should include quantifiable results, such as percentages of cost reduction or efficiency improvements, and highlight any unique administrative systems or processes the candidate is proficient in.

Resume Objective Examples for Administrative Managers:

Strong objectives.

• These objectives are strong because they clearly articulate the candidates' enthusiasm, relevant educational background, and practical experience. They also demonstrate a commitment to using their skills to improve office efficiency and support company operations, which are key responsibilities of an Administrative Manager. Furthermore, these objectives are tailored to show a proactive approach to taking on the role, indicating that the candidates are ready to actively contribute to the success of the organization they aim to join.

Weak Objectives

• These objectives lack the depth and specificity that demonstrate the candidate's unique qualifications and understanding of the role. They do not mention any specific achievements, relevant experiences, or particular skills that would differentiate the candidate from others. Furthermore, they fail to convey how the candidate's contributions could specifically benefit the potential employer, making them less compelling and persuasive to hiring managers.

Generate Your Resume Summary with AI

Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your administrative manager work experience:, best practices for your work experience section:.

• Emphasize your organizational impact: Detail how you've streamlined office processes, improved filing systems, or implemented new administrative procedures that increased efficiency or reduced costs. Use specific metrics where possible, such as the percentage of time saved or the amount of money saved.
• Highlight leadership and management skills: Describe the size of the teams you've managed, the training programs you've developed for staff, or how you've improved team productivity and morale. Showcase any instances where you've successfully managed cross-departmental projects.
• Showcase your expertise in compliance and policy: Provide examples of how you've ensured the company adhered to legal and regulatory requirements, developed internal policies, or managed risk assessments.
• Demonstrate financial acumen: Include any experience you have with budgeting, financial reporting, or cost reduction initiatives. Quantify the financial impact of your actions, such as the percentage reduction in expenses or the amount of budget surplus achieved.
• Illustrate your problem-solving abilities: Share specific challenges you've faced, such as office relocations, major events, or crisis management, and explain how you addressed these issues effectively.
• Detail your technology proficiency: Mention any experience with office management software, enterprise resource planning (ERP) systems, or other relevant technologies that have helped you manage administrative tasks more efficiently.
• Communicate your role in vendor management: Explain how you've negotiated contracts, managed supplier relationships, or sourced new vendors to improve service quality or reduce costs.
• Reflect on your communication skills: Highlight instances where you've facilitated internal communication, acted as a liaison between departments, or improved information flow within the organization.
• Include any relevant certifications or professional development: If you've obtained certifications such as Certified Administrative Professional (CAP) or participated in leadership training, make sure to list these accomplishments.
• Use action verbs and active language: Start bullet points with strong action verbs like coordinated, implemented, supervised, or optimized to create a dynamic and impactful impression.
• Align with the job description: Tailor your resume to the job you're applying for by using keywords and phrases from the job listing, ensuring that your experience matches the qualifications sought by the employer.

Example Work Experiences for Administrative Managers:

Strong experiences.

• Revamped the company's administrative processes and implemented a new document management system, leading to a 40% reduction in paperwork handling time and a 25% decrease in document retrieval times.
• Coordinated and executed a company-wide training program on new administrative protocols, resulting in a 50% increase in compliance with internal policies and a significant reduction in operational errors.
• Managed a team of 15 administrative professionals, fostering a culture of continuous improvement that led to a 20% increase in team efficiency and a 10% improvement in employee retention rates over two years.
• Orchestrated the relocation of corporate headquarters, including the move of 200 employees and office setup, completed on time and 15% under budget, while ensuring minimal disruption to business operations.
• Developed and managed an annual administrative budget of $1 million, achieving cost savings of 30% annually through strategic vendor negotiations and streamlining office supply procurement.
• Implemented a customer service initiative for the administrative department, resulting in a 35% improvement in service delivery and a 90% satisfaction rate in internal client surveys.
• Directed the transition to a remote work model for over 100 employees during a global health crisis, ensuring a seamless shift with no downtime and a 95% employee satisfaction rate with new work arrangements.
• Introduced a comprehensive performance tracking system for administrative tasks, leading to a 20% increase in task completion rates and a 15% reduction in average project turnaround time.
• Negotiated and secured a multi-year office lease agreement that reduced facility costs by 20% while upgrading to a more sustainable and technologically advanced office environment.
• The examples provided for Administrative Managers are robust because they demonstrate a blend of strategic leadership, operational efficiency, and financial acumen. Each bullet point showcases the ability to drive significant improvements, whether through process optimization, cost reduction, or team development, all of which are critical competencies for an Administrative Manager. The use of quantifiable achievements and specific outcomes paints a clear picture of the candidate's impact on the organization, making them highly attractive to potential employers.

Weak Experiences

• Managed office supplies inventory and placed orders as necessary to ensure the availability of required materials.
• Coordinated scheduling for meetings and appointments, maintaining a calendar for upper management.
• Handled basic bookkeeping tasks and assisted with the preparation of financial reports for the department.
• Supervised a team of administrative staff, delegating tasks and overseeing day-to-day operations to ensure efficiency.
• Implemented a new filing system to improve document organization and retrieval within the office.
• Facilitated communication between departments to help maintain smooth operations and address any administrative issues.
• Organized company events, including coordinating logistics and managing guest lists to ensure successful functions.
• Assisted with the recruitment process by scheduling interviews and providing initial candidate screenings.
• Maintained office equipment, troubleshooting minor issues and liaising with technicians for more complex problems.
• The examples provided are weak because they are too vague and fail to demonstrate the candidate's impact on the organization. They lack measurable achievements, such as how much the new filing system improved efficiency or by what percentage inventory management reduced costs. To strengthen these bullet points, the candidate should include specific metrics that quantify their contributions, use more dynamic action verbs to describe their role, and highlight any unique initiatives they led that resulted in tangible benefits for the company.

Top Skills & Keywords for Administrative Manager Resumes:

Top hard & soft skills for administrative managers, hard skills.

• Office Management and Administration
• Financial Reporting and Budgeting
• Human Resources Management (HRM)
• Project Management Tools (e.g., Asana, Trello)
• Database Management
• Advanced Microsoft Office Suite Skills
• Inventory Management
• Business Process Improvement
• Compliance and Regulatory Knowledge
• Records Management Systems (RMS)
• Procurement and Contract Negotiation
• Facilities Management

Soft Skills

• Leadership and Team Management
• Effective Communication and Interpersonal Skills
• Organizational and Coordination Abilities
• Problem Solving and Analytical Thinking
• Adaptability and Change Management
• Time Management and Prioritization
• Attention to Detail and Accuracy
• Decision Making and Strategic Planning
• Conflict Resolution and Mediation
• Emotional Intelligence and Staff Motivation
• Active Listening and Constructive Feedback
• Professionalism and Ethical Conduct

Go Above & Beyond with a Administrative Manager Cover Letter

Administrative manager cover letter example: (based on resume), resume faqs for administrative managers:, how long should i make my administrative manager resume.

An Administrative Manager's resume should ideally be one to two pages long. The length can vary depending on the individual's level of experience and the breadth of their professional history. For Administrative Managers with less than 10 years of experience, a one-page resume is often sufficient to highlight their most relevant skills, experiences, and educational background. This ensures that the content is concise and that the most impactful information is easily accessible to hiring managers, who typically spend only a few seconds scanning each resume during the initial review process. For those with more than 10 years of experience or with extensive work histories that include multiple relevant roles, projects, or achievements, a two-page resume can be appropriate. This allows enough space to detail the depth of their experience without overwhelming the reader with information. When extending to a second page, it's important to make sure that all the information included is pertinent to the role being applied for

What is the best way to format a Administrative Manager resume?

The best way to format an Administrative Manager resume is to ensure it is clear, professional, and easy to read, while highlighting the most relevant experience, skills, and achievements. Here's a guide to creating an effective resume format for an Administrative Manager: 1. **Contact Information**: At the top, include your full name, phone number, email address, and LinkedIn profile or professional website if applicable. 2. **Professional Summary**: Start with a strong summary statement that encapsulates your professional identity and value proposition. This should be a concise paragraph or a bulleted list that showcases your years of experience, management skills, and key accomplishments. 3. **Core Competencies**: Feature a section that lists your key skills and areas of expertise. These might include leadership, project management, budgeting, communication, and problem-solving skills. Tailor this section to match the job description. 4. **Professional Experience

Which Administrative Manager skills are most important to highlight in a resume?

When crafting a resume as an Administrative Manager, it's important to highlight a mix of hard and soft skills that showcase your ability to manage office operations effectively. Here are some key skills to consider including, along with explanations for each: 1. **Leadership and Team Management**: As an Administrative Manager, you're often in charge of supervising administrative staff. Highlighting your leadership skills demonstrates your ability to manage, motivate, and lead a team to achieve office goals. 2. **Organizational Skills**: Administrative Managers need to be highly organized to handle scheduling, office systems, and workflow management. Detailing your organizational skills shows that you can keep the office running smoothly. 3. **Communication Skills**: Effective communication is crucial for liaising between departments, interacting with external partners, and managing staff. Highlight both your verbal and written communication skills. 4. **Problem-Solving Abilities**: The ability to identify issues and quickly come up with effective solutions is key in an administrative role. Provide examples of how you've successfully navigated challenges in the past. 5. **Budget Management**: Administrative Managers often oversee the office budget. Showcasing your experience with financial planning, expense tracking, and cost reduction strategies can be very appealing to potential employers. 6. **Project

How should you write a resume if you have no experience as a Administrative Manager?

Writing a resume for an Administrative Manager position when you have no direct experience can be challenging, but it's important to focus on transferable skills, relevant education, and any related experience that demonstrates your potential to succeed in the role. Here's how to approach it: 1. **Choose the Right Resume Format:** - Use a functional or combination resume format that emphasizes skills and qualifications over chronological work history. - Highlight your relevant skills and accomplishments at the top of your resume. 2. **Craft a Strong Objective or Summary:** - Begin with a career objective or professional summary that clearly states your interest in the Administrative Manager role and your intent to contribute positively to the organization. - Mention your key attributes, such as organizational skills, leadership qualities, and communication abilities. 3. **Emphasize Transferable Skills:** - Identify the skills required for an Administrative Manager, such as project management, problem-solving, time management, and interpersonal skills. - Provide examples of how

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• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Administration Manager Resume Examples

Writing an effective resume is often the first step in a successful job search. An administration manager is a position that requires a great deal of responsibility and a strong skillset. Prospective employers will want to know that you have the right qualifications and experience for the position. That is why it is important to craft a resume for the administration manager position that shows off your strengths. This guide will provide tips for creating a resume that will be sure to stand out from the competition. Additionally, examples of resumes for administration managers will be included to give you an idea of the best way to format and highlight your qualifications.

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Administration Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Administration Manager with over 10 years of experience in managing office operations, providing customer service, and problem solving. I have a proven track record of success in leading teams to achieve goals and initiating change to improve overall efficiency. My core skills include time management, organizational abilities, strong communication and interpersonal skills, and the ability to think critically. I am highly motivated and take great pride in my work.

Core Skills :

• Time Management
• Organizational Abilities
• Strong Communication and Interpersonal Skills
• Critical Thinking
• Problem- Solving
• Customer Service

Professional Experience : Administration Manager, ABC Corporation, 2017 – Present

• Manage daily office operations, including scheduling, correspondence, and filing
• Ensure accuracy and promptness of customer service
• Develop and implement strategies to improve operations and reduce costs
• Lead and coordinate teams to accomplish goals
• Carry out administrative tasks such as document preparation, maintenance of records, and managing supplies

Administrative Assistant, XYZ Corporation, 2013 – 2017

• Assisted in the daily operations of the office
• Scheduled appointments, organized meetings, and managed incoming calls
• Prepared reports, memos, and other documents
• Maintained and updated records and databases
• Provided customer service to clients and vendors

Education : Bachelor of Science in Business Administration – ABC University, 2013

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Administration Manager Resume with No Experience

Seeking an Administration Manager role where I can use my excellent organizational and problem- solving skills to ensure efficient operations.

A detail- oriented and organized professional with strong communication and interpersonal skills. Proven ability to work independently and within a team environment. Equipped with experience in problem- solving, customer service, and administrative support. Experience in managing day- to- day office operations as well as customer and employee relations.

• Proficient in Microsoft Office Suite
• Excellent organizational, problem- solving and communication skills
• Ability to efficiently manage multiple tasks simultaneously
• Detail- oriented and highly organized
• Strong customer service and interpersonal skills
• Able to work independently and as part of a team

Responsibilities :

• Organizing and managing office operations
• Provide administrative support to other departments
• Create and maintain filing systems
• Organize meetings and conferences
• Prepare reports and documents
• Answer customer inquiries and provide customer service
• Assist in project management and implementation
• Handle customer complaints and resolve customer issues
• Assist with recruitment and training of new employees

Experience 0 Years

Level Junior

Education Bachelor’s

Administration Manager Resume with 2 Years of Experience

A highly organized and motivated Administration Manager with 2 years of experience in providing administrative support in various industries, such as construction and engineering. A team player with a keen ability to build relationships and work collaboratively with senior managers and colleagues. Possess a knack for problem solving and the ability to coordinate multiple tasks with ease and efficiency.

• Excellent communication skills, both verbal and written
• Highly organized and efficient with strong attention to detail
• Ability to manage and prioritize multiple tasks with shifting deadlines
• Proficient in Microsoft Office Suite and a variety of computer programs
• Strong interpersonal and problem- solving skills
• Provide administrative support to senior managers
• Manage and coordinate daily operations of the office
• Develop and maintain filing system and databases
• Maintain records of office supplies and equipment
• Assist in preparation of reports, presentations, and other documents
• Coordinate meetings, conferences, and travel arrangements
• Handle incoming calls and respond to emails
• Provide customer service support and address customer inquiries
• Manage social media accounts, newsletters, and website updates.

Experience 2+ Years

Administration Manager Resume with 5 Years of Experience

I am an experienced Administration Manager with 5 years of experience in the field. During my career I have proven to be a valuable asset to the organizations I have worked for, providing an array of administration services that have been utilized to improve operational efficiency and promote growth. I have a proven track record of successfully managing the day- to- day administrative tasks and operations, while also developing and implementing new processes and strategies to improve operational efficiency. I possess strong organizational, communication and interpersonal skills, which allow me to effectively collaborate with other departments and stakeholders to ensure the smooth running of the organization.

• Strong organizational and managerial skills
• Excellent communication and interpersonal skills
• Extensive experience managing day- to- day administrative tasks and operations
• Proficient in developing and implementing new processes and strategies
• Proficient in using Microsoft Office Suite
• Knowledge of various accounting software
• Manage day- to- day administrative tasks and operations
• Develop and implement new processes and strategies to improve operational efficiency
• Perform administrative duties such as filing, data entry, and customer service
• Manage administrative staff, assigning tasks and providing feedback
• Ensure compliance with all applicable regulations
• Maintain accurate records and databases
• Assist in budget planning and implementation
• Develop reports and presentations for internal and external stakeholders
• Manage external vendors and contractors
• Participate in board and committee meetings

Experience 5+ Years

Level Senior

Administration Manager Resume with 7 Years of Experience

Dedicated and highly organized Administration Manager with 7 years of experience in leading and managing office operations. Extensive knowledge of organizational processes, office procedures and administrative systems. Proven ability to develop innovative processes that reduce operational costs and improve business efficiency. Adept in developing and maintaining supportive relationships with internal stakeholders and external partners.

• Project Management
• Organizational Development
• Operations Management
• Process Improvement
• Problem Solving
• Finance & Budgeting
• Communication
• Customer Relations
• Developed, implemented and monitored business operations systems, policies and procedures.
• Managed and trained staff in the performance of administrative duties.
• Conducted process analysis, identified opportunities for improvement and devised process improvement plans.
• Coordinated with external partners to ensure timely completion of projects.
• Developed financial plans to ensure cost- effectiveness in operations.
• Provided technical leadership to ensure quality and accuracy of data.
• Developed and monitored budgets, prioritized spending initiatives, and tracked expenditures.
• Managed customer service operations, developing strategies to improve customer relations.
• Participated in strategic planning and organizational development.
• Developed and maintained collaborative relationships with internal stakeholders.

Experience 7+ Years

Administration Manager Resume with 10 Years of Experience

An experienced and hardworking Administration Manager with 10 years of experience in managing complex office and administrative tasks. Proven ability to handle multiple tasks with great attention to detail and accuracy. Possess excellent organizational, problem- solving and decision- making skills, with a strong focus on customer service and satisfaction. Skilled in developing and implementing effective office processes and procedures to ensure an efficient and orderly workplace.

• Administration Management
• Staff Management
• Budget Management
• Office Management
• Managed a team of 15 administrative staff and ensured all tasks were completed on time and to standards.
• Developed and implemented effective office processes and procedures to ensure an efficient and orderly workplace.
• Ensured staff compliance with company policies and regulations.
• Maintained accurate records and files of all office activities.
• Many to lead team meetings and provide feedback to staff on performance.
• Developed and monitored budgets, created reports and forecasts.
• Developed and maintained relationships with clients and vendors.
• Assisted in the recruitment and training of new staff.
• Provided technical support and guidance to staff.

Experience 10+ Years

Level Senior Manager

Education Master’s

Administration Manager Resume with 15 Years of Experience

Dynamic and results- oriented professional with 15 years of experience in providing efficient administrative support and excellent customer service. Proven ability to prioritize and coordinate multiple tasks in a fast- paced environment. Excellent recordkeeping, problem- solving and communication skills. Demonstrated experience in project management and team collaboration.

• Excellent communication skills
• Proven problem- solving abilities
• Highly organized
• Skilled in MS Office Suite
• Proficient in project management
• Time management and multitasking
• Team collaboration
• Records management
• Developing and managing organizational systems and processes
• Providing administrative support to staff, including scheduling and calendar management
• Organizing and maintaining records and filing systems
• Coordinating correspondence and communications
• Answering and routing incoming calls
• Monitoring and responding to emails
• Assisting with special projects and research
• Developing and managing presentations
• Assisting with event planning and organization
• Assisting with financial management and budgeting

Experience 15+ Years

Level Director

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What should be included in a Administration Manager resume?

Administration Manager resume should include a summary of your qualifications, education, and experience related to the position. It should also showcase any unique skills and talents you have that are relevant to the job. Below are some of the key things to include in an Administrative Manager resume:

• Experience in office administration, preferably in a managerial role
• Strong organizational and communication skills
• Proficiency in Microsoft Office Suite
• Knowledge of federal, state, and local laws and regulations
• Ability to multi-task and prioritize workloads
• Excellent customer service and interpersonal skills
• Ability to lead, motivate, and manage a team
• Strong problem-solving and decision-making skills
• A track record of successful projects
• Leadership and planning experience
• Familiarity with electronic recordkeeping systems
• Excellent time management and organizational skills
• Ability to create and implement processes and procedures
• Knowledge of budgeting and financial reporting

What is a good summary for a Administration Manager resume?

A good summary for an Administration Manager resume should highlight the candidate’s experience, skills, and accomplishments in the administrative field. The summary should emphasize the candidate’s ability to effectively organize and manage multiple tasks, possess excellent communication skills, and demonstrate proficiency in a variety of office software programs. Additionally, a successful summary should highlight the candidate’s attention to detail, problem-solving skills, and commitment to excellence in all areas of their work. The summary should also include any certifications or training the candidate has completed in the administrative field. Ultimately, the summary should show that the candidate is an experienced, knowledgeable, and highly organized individual who is capable of efficiently managing any type of administrative project.

What is a good objective for a Administration Manager resume?

Writing an effective objective for an Administration Manager resume is an important part of a successful job application. An effective objective should demonstrate your skills and abilities to the potential employer, and make them want to read the rest of your resume.

• Provide an overview of your skills and qualifications that make you a suitable candidate for an administrative manager role
• Demonstrate your experience in the field, such as working with various software programs and managing complex projects
• Show that you are well organized, efficient and capable of multitasking
• Showcase your excellent communication, problem solving and customer service skills
• Highlight your ability to work both independently and as part of a team
• Point out your proven track record of increasing efficiency and streamlining processes

By providing a clear and concise objective on your resume, potential employers will get a better understanding of your skills and experience, and be more likely to consider you for the role. A well-written objective will give you the best chance of securing an interview.

How do you list Administration Manager skills on a resume?

When crafting your resume for an Administration Manager role, it’s important to highlight the skills that make you an ideal candidate. Many employers use Applicant Tracking Systems which scan resumes for certain keywords and phrases, so it’s important to incorporate the most relevant skills within your qualifications section. Here are some key skills to list when applying for an Administration Manager role.

• Project Management: Administrators must be able to handle multiple tasks, prioritize workflows, and delegate tasks to other team members.
• Organization: Effective administration relies on strong organizational skills, from establishing filing systems to managing calendars.
• Communication: Administrators must be able to communicate effectively with internal and external stakeholders, from writing formal correspondence to managing relationships.
• Data Analysis: Adept data analysis skills are critical for making informed decisions, such as tracking and optimizing departmental budgets.
• Leadership: Managing a team requires strong leadership skills, such as motivation and problem-solving.
• Software Proficiency: Administrators must have a working knowledge of the latest office software, such as Microsoft Office, Google Suite, and the Adobe Creative Suite.
• Time Management: Time management is critical for handling deadlines and keeping projects on track.

What skills should I put on my resume for Administration Manager?

When applying for any administrative management position, it is important to showcase the skills and qualifications that make you stand out from the competition. In addition to having the proper educational background and experience, you need to demonstrate that you have the necessary skills to excel in the position. Here are some of the key skills to include on your resume for an administrative manager role:

• Organization: An administrative manager needs to be organized and able to prioritize in order to efficiently manage their workload.
• Communication: Excellent communication skills are necessary for any administrative role. You should be able to work with people at all levels, both inside and outside of the company.
• Attention to Detail: Close attention to detail is key to being successful in an administrative management role, as it is important to produce accurate and quality work.
• Problem-Solving: In order to manage tasks effectively, an administrative manager needs to be able to solve any problems that arise in a timely manner.
• Time Management: The ability to manage deadlines and work within tight timeframes is essential for an administrative manager.
• Leadership: An administrative manager role requires strong leadership skills, as you will be responsible for leading and managing a team.

By including these skills on your resume, you will be able to demonstrate that you have what it takes to excel in an administrative management role.

Key takeaways for an Administration Manager resume

When it comes to writing an Administration Manager resume, there are certain important key takeaways to keep in mind which can help make your resume stand out from the competition. Here are five key takeaways to consider when creating an Administration Manager resume:

• Highlight Your Organizational Skills: As an Administration Manager, you must be highly organized and able to manage multiple tasks and projects simultaneously. Your resume should clearly highlight your organizational skills and your ability to stay on top of multiple tasks.
• Showcase Your Leadership Abilities: As an Administration Manager, you must be a leader and be able to motivate and direct those who work under your supervision. Make sure to showcase any leadership experiences or qualities that you possess on your resume.
• Demonstrate Your Problem-Solving Abilities: An Administration Manager must be able to quickly identify and troubleshoot problems as they arise. Make sure to highlight any problem-solving experience you have in order to demonstrate your ability to handle difficult situations.
• Emphasize Your Communication Skills: As an Administration Manager, you will often be communicating with other managers, clients, and employees. Make sure to emphasize your communication skills on your resume.
• Highlight Your Experience: Your resume should also include any relevant experience that you have as an Administration Manager. This could include any past positions you held or any special projects you completed. Highlighting your experience can demonstrate to potential employers that you have what it takes to be a successful Administration Manager.

By taking these key takeaways into consideration when creating your Administration Manager resume, you can ensure that your resume stands out from the competition and presents you as the ideal candidate for the position.

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Lead the way as Administration Manager: Job Description

As organizations continue to grow and evolve, the role of an Administration Manager has become increasingly vital. This position plays a critical role in ensuring the smooth day-to-day operations of any business, and is responsible for overseeing a wide range of administrative tasks.

Overview of the role of an Administration Manager

At its core, the role of an Administration Manager is to provide leadership and support to the administrative staff of an organization, and to ensure that all office procedures and systems run efficiently. This includes overseeing tasks such as record keeping, travel arrangements, file management, and correspondence. Additionally, the Administration Manager is typically responsible for managing budgets, supervising staff, and ensuring compliance with relevant laws and regulations.

Importance of this position in organizations

The Administration Manager is a critical component of any organization, as they are responsible for ensuring that all administrative tasks are completed accurately and efficiently. This allows other members of the organization to focus on their own areas of expertise, without having to worry about administrative tasks.

Additionally, the role of an Administration Manager is important because they are responsible for creating and maintaining a positive and productive work environment. By providing leadership and support to administrative staff, the Administration Manager helps to create a workplace culture that is conducive to success.

Key skills and qualities required for this job

There are a number of key skills and qualities that are required for success as an Administration Manager. These include:

Leadership skills: An Administration Manager must be able to provide guidance and support to their administrative staff, and to create a positive workplace culture.

Attention to detail: The ability to pay close attention to detail is critical in this role, as administrative tasks often involve complex paperwork and documentation.

Communication skills: The ability to effectively communicate with staff, clients, and other stakeholders is essential.

Time management skills: An Administration Manager must be able to prioritize tasks effectively, and to ensure that all deadlines are met.

Technical skills: In addition to basic computer skills, an Administration Manager should be familiar with software and tools related to record keeping, scheduling, and other administrative tasks.

The role of an Administration Manager is a key component of any successful organization. By providing leadership, support, and guidance to administrative staff, this position helps to ensure that all administrative tasks are completed accurately and efficiently. As such, it requires a range of skills and qualities, from leadership and attention to detail, to strong communication and time management skills.

Key Responsibilities

As the administration manager, you will be responsible for ensuring the efficient functioning of the office. The following are the key responsibilities that come with this role:

Managing Office Budget

Managing the office budget is one of the most critical responsibilities of the administration manager. You will be responsible for creating, managing, and monitoring the office budget. This involves forecasting expenses, monitoring expenses against the budget, and taking corrective action if necessary. Your ability to manage the budget will directly impact the financial health of the organization.

Supervising Administrative Staff

As the administration manager, you will be in charge of leading and managing the administrative staff. This includes supervising their work, providing guidance, and monitoring their performance. You will be responsible for creating work schedules, assigning tasks, monitoring progress and ensuring that work is completed on time and to the expected standard.

Overseeing Day-to-day Operations of the Office

The administration manager is responsible for ensuring the smooth operation of the office on a day-to-day basis. You will be required to manage administrative systems and processes, provide staff with the necessary resources, and ensure that all equipment and supplies are available and in good working condition. You will be responsible for identifying and solving any issues that may arise and ensure that the office environment is safe and conducive to business operations.

Developing and Implementing Policies

The administration manager is responsible for developing and implementing policies that govern the office’s operations. This includes creating and implementing policies on areas such as office security, health and safety, and data protection. You will be responsible for ensuring that all policies are understood by staff and are being adhered to. Additionally, you will be responsible for ensuring that policies are up to date and meet the organization’s changing requirements.

Assisting with HR and Recruitment Duties

As an administration manager, you will work closely with the HR department. You will be responsible for assisting with the recruitment process, including drafting job descriptions, managing job postings, managing applications, scheduling interviews, and screening candidates. Additionally, you will be responsible for ensuring that HR policies and procedures are followed, and new hires are onboarded effectively.

Qualifications and education required

An Administration Manager is a crucial position within any organization, and requires a certain level of education, experience, and expertise. This section will outline the minimum educational requirements, as well as any certifications or additional training that can be beneficial in securing the role.

Minimum requirements for education

A Bachelor’s degree in Business Administration or a related field is a common requirement for Administration Manager positions. However, some organizations may also consider candidates with relevant work experience in lieu of a degree.

In addition to a degree, candidates must possess excellent communication skills, both written and verbal, as they will be responsible for overseeing the daily operations of the organization. They should also be proficient in time management and possess strong organizational skills to prioritize tasks and meet deadlines.

Certifications or additional training that can be beneficial

One certification that is highly coveted in the field is the Certified Manager (CM) certification, which recognizes individuals who demonstrate competence in the fundamentals of management. Other certifications that can be beneficial include Human Resources certifications, Lean Six Sigma, and Project Management Professional (PMP) certifications.

It is also worth considering training programs and workshops in areas such as leadership development, conflict resolution, and communication skills to further enhance your skill set and make you a more competitive candidate.

Necessary experience for the role

In addition to education and certifications, relevant experience is essential in securing an Administration Manager role. Most organizations prefer candidates with 3-5 years of experience in managerial roles, preferably within the same industry.

Experience managing budgets, developing and implementing policies and procedures, and leading teams is also highly valued. Candidates should be able to demonstrate effective leadership skills and provide examples of successful project management and problem-solving.

Becoming an Administration Manager requires a combination of education, certifications, and experience. Candidates who possess these qualifications and can demonstrate relevant skills will be well-positioned to lead the way in their organizations.

Essential skills and competencies

As an Administration Manager, there are several essential skills and competencies that you must possess to effectively lead your team and meet organizational goals. Some of these skills include communication, leadership, problem-solving, organizational and planning skills, and attention to detail.

Communication skills

One of the most critical skills that an Administration Manager must possess is strong communication skills. This involves the ability to listen actively, effectively convey information, and maintain open communication channels with team members, clients, and other stakeholders. Effective communication will foster good working relationships, reduce misunderstandings, and enhance teamwork.

Leadership abilities

An Administration Manager must be a strong leader who can inspire, motivate and guide team members towards achieving the organization’s objectives. This requires excellent people management skills, the ability to build a positive working culture, and a supportive environment that encourages employees to maximize their potential. Effective leadership also involves the ability to delegate tasks, provide constructive feedback, manage conflict, and lead by example.

Problem-solving skills

As an Administration Manager, you will encounter various problems and challenges that require solutions. Therefore, possessing excellent problem-solving skills is essential. You must have the ability to assess situations, identify problems, and devise solutions that meet organizational goals, considering factors such as budget constraints and timeline limitations. This skill requires critical thinking, creativity, and a willingness to explore new ideas and perspectives.

Organizational and planning skills

Administrative Managers must be strategically oriented and skilled in organizing and planning matters. This means having the ability to prioritize workload and ensure deadlines are met while managing resources such as personnel and budget. An effective Administration Manager must have excellent time-management skills, remain proactive in their role, and consistently evaluate ways to improve overall efficiency.

Attention to detail

Finally, the Administration Manager must possess an excellent attention to detail. This means having the ability to manage accurate records, analyze data, and notice even the smallest errors before they become problematic. Attention to detail also involves ensuring compliance with regulations and policies, and enhancing safety measures while maintaining organizational protocols.

As an Administration Manager, several essential skills will equip you to lead better, including effective communication, leadership, problem-solving, organization and planning, and attention to detail. These skills are critical in helping you achieve your goals and drive the team towards success. Therefore, it is vital to continually improve and develop these skills to set you and your team up for success.

Specific job functions

As an Administration Manager, you will be responsible for overseeing various aspects of the organization’s operations. Here are the specific job functions:

a. Financial management

One of the main responsibilities of an Administration Manager is to manage the financial resources of the company. They need to be able to analyze financial data, create and maintain budgets, and develop financial strategies that align with the company’s goals. Additionally, they need to ensure that the company complies with all financial regulations and reporting requirements.

b. Human Resources management

Another major responsibility of an Administration Manager is to manage the company’s human resources. They are responsible for ensuring that the organization is staffed appropriately and that employees are trained properly. They must also maintain a positive work environment and handle any employee issues that arise, including disputes, grievances, and disciplinary actions.

c. Process Improvement

As an Administration Manager, you need to be able to identify areas where processes can be improved and to implement those improvements. You should be able to streamline processes and make sure that they are efficient and effective.

d. Project Management

As the Administration Manager, you will be responsible for overseeing various projects within the organization. You must be able to create and manage timelines, evaluate risks, and maintain communication with all stakeholders. You should also be able to track progress and ensure that deadlines are met.

e. Coordination with other departments

Coordination with other departments is crucial to the success of any organization. As the Administration Manager, you must be able to work with all departments within the organization, communicate effectively, and solve any problems that arise. You are the link between different teams in the organization and should ensure that everyone is working together towards common goals.

An Administration Manager is responsible for managing the financial resources of the company, managing human resources, identifying areas where processes can be improved, managing projects, and coordinating with other departments. This role requires strong leadership skills, problem-solving abilities, and the ability to communicate effectively with different types of stakeholders. As Administration Manager, you are the driving force behind the organization’s success.

The role of technology

As the world becomes more digitized, the role of technology in the workplace grows increasingly important, and this includes administration management. Technology comes in the form of modern tools and software that enable administration managers to perform their daily tasks with greater speed, efficiency, and accuracy.

One of the key ways technology impacts administration managers is through the use of modern tools and software. With the help of digital calendars, project management tools, customer relationship management (CRM) software, and other technologies, administration managers can streamline workflows, track progress, and manage multiple projects simultaneously. This allows for better budgeting, allocation of resources, and ensures that teams are working together efficiently to meet deadlines and accomplish their goals.

The role of technology in administration management also means that managers need to be knowledgeable about the latest software and tools. Not only does this facilitate effective communication with team members, but it also allows managers to stay informed about relevant industry trends and best practices. By keeping an eye on the latest advancements, administration managers can identify new opportunities for process optimization and make the necessary changes to ensure the department is running as efficiently as possible.

Despite the advantages of technology, administration managers must also be mindful of potential challenges that can arise. For example, the sheer number of options available can make it difficult to identify the right tools for their team’s needs. Additionally, technology can create security vulnerabilities that must be addressed appropriately to protect sensitive data and information.

An administration manager’s role is significantly impacted by technology. Modern tools and software have revolutionized the way they manage workflows and projects. With the right technology, administration managers can lead their team towards success by utilizing the most effective tools for the job, staying informed about the latest trends and addressing potential challenges to keep data secure.

Challenges of the role

Being an Administration Manager comes with its fair share of challenges. Here are a few that you should be aware of:

Working with diverse stakeholders and personalities

As an Administration Manager, you will work with a diverse group of stakeholders – from team members to senior leadership, customers, and vendors. Each of them comes with their unique personality traits, work styles, and communication preferences. Successfully managing these diverse personalities requires interpersonal skills, strong communication abilities, and tact.

Meeting deadlines and expectations

An Administration Manager is responsible for managing multiple tasks and ensuring that they are delivered on time and to the highest quality standards. Meeting deadlines and expectations require good planning, prioritization, time management, and delegation skills.

Managing competing priorities

As an Administration Manager, you will often face competing priorities that require your attention. For example, you may need to handle employee issues while simultaneously working on a critical project. Managing these competing priorities requires good judgment, problem-solving abilities, and effective communication with stakeholders.

Staying up-to-date with industry advancements

The administrative field is continuously evolving, and new technological advancements and trends are emerging. An Administration Manager has to keep up-to-date with these advancements to ensure organizational efficiency and effectiveness. Staying current requires continuous learning, attending seminars, collaborating with industry peers, and reading industry publications.

While the role of an Administration Manager is challenging, the duties and responsibilities that come with it provide plenty of opportunities for professional growth and advancement. With good planning, critical thinking, adaptability, and excellent communication skills, you can succeed in this role and lead the way for your organization.

Best practices

As an Administration Manager, it is crucial to be a role model for your team members and foster a positive work environment. One of the best practices for achieving this is building positive relationships with team members. It can help you gain insight into their motivations, strengths, and weaknesses, thereby helping you create tailored work plans that can boost productivity.

Tracking performance metrics is another essential best practice for Administration Managers. These metrics can provide insights into the efficiency of administrative tasks, allowing you to identify process improvements and optimize productivity. Metrics such as daily tasks completed, time to complete tasks, or client satisfaction rates can also help you create realistic benchmarks and track overall progress.

Networking with peers in similar roles is also crucial for Administration Managers. It offers invaluable opportunities to share ideas and gain new perspectives, which can help you improve your work practices and stay ahead of industry trends. Attending industry conferences, joining professional organizations, or even participating in online forums can help boost your network and cultivate long-term partnerships.

Finally, continual learning and development are necessary for anyone in a management position. Staying up-to-date with the latest industry trends, technologies, and best practices is essential to deliver high-quality results. Administration Managers can explore various learning channels, such as industry-specific training programs or online courses, to acquire new skills.

By following these best practices, Administration Managers can elevate their role and lead their teams to success. Building relationships, tracking performance metrics, networking with peers, and continuous learning and development can help you achieve both individual and team goals.

Salary Expectations

One of the most important aspects of any job is salary. As an administration manager, you can expect a competitive salary, but the amount will vary depending on several factors. Here, we’ll look at the average salary range for an administration manager, as well as the factors that impact salary.

Average Salary Range

According to Glassdoor, the average base pay for an administration manager in the United States is $59,687 per year. However, the salary range for administration managers can vary widely depending on factors like experience, education level, industry, company size, and geographic location.

Administration managers in larger companies and urban areas tend to earn higher salaries than those in smaller organizations and rural areas. Furthermore, those with more experience and advanced degrees may be eligible for higher salaries than those just starting out in the field.

Factors Impacting Salary

There are several factors that can impact an administration manager’s salary. Here are some to consider:

Experience is perhaps the most significant factor that impacts salary. Experienced administration managers with a proven track record of success can command higher salaries than those who are new to the field. On the flip side, entry-level administration managers will likely earn less than their more experienced counterparts.

Education can play a role in determining an administration manager’s salary. Those with advanced degrees or certifications, such as an MBA or Certified Administrative Professional (CAP) credential, may be eligible for higher salaries than those without.

The industry in which an administration manager works can also impact salary. For example, administration managers in healthcare and finance tend to earn higher salaries than those in retail or hospitality.

Company Size

The size of the company an administration manager works for can also impact salary. Administration managers in larger organizations may earn more than those in smaller companies.

Geographic Location

Finally, geographic location can also impact an administration manager’s salary. Administration managers in cities with high costs of living, such as San Francisco or New York, may earn a higher salary than those in smaller towns or cities with lower costs of living.

An administration manager can expect a competitive salary but the amount will depend on the factors outlined above. To negotiate the best possible salary, administration managers should research average salaries in their industry and location, and also highlight their experience, education, and skills during the negotiation process.

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• Research Assistant Resume: Sample Job Description & Skills
• Proper answers to ‘Why Do You Want to be a Manager?’
• 25 Things to Put on a Resume When You Have No Experience

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7 Office Administrator Resume Examples Built for 2024

• Office Administrator Resumes
• Office Administrator Resume by Experience
• Office Administrator Resumes by Role

With more companies conducting their businesses online because of the pandemic and high office costs, office administrator roles are becoming easier to find but harder to procure. 

To beat the competition, you must create an office administrator resume that impresses potential employers at first glance. 

Fortunately, we’re here to help you throughout the  resume writing process . We’ve reviewed hundreds of resumes and consulted hiring agencies to develop the formula to help you  build the ideal resume  that will help you get the job.

Our seven office administrator resume examples are the best place to get inspired for your resume  so you can move on to writing a great cover letter to get hired faster!

Office Administrator Resume

Microsoft Word

Google Docs

Why this resume works

• Choose your skills and work experience bullets based on the job description of the role you’re seeking. Your resume shouldn’t be a perfect match, but it should be close.
• Then  check your resume  for errors; even if your resume is tailored, if it’s littered with mistakes, the employer may toss it out.
• The easiest (and least space-consuming) way to quantify your results is by including metrics. Some excellent office administration metrics include how much money you saved the company, how many calendars you managed, and how many customers you helped.
• Don’t stress if you’re not 100 percent certain of the numbers; even an educated guess is better than not including anything.

General Office Administrator Resume

• Don’t be fooled by the word “technical” here: technical skills are simply those that mean software and tools, like Microsoft Office and Quickbooks. Include some of these technical skills to impress any hiring manager.
• Make their job easier by cutting unnecessary words and phrases, including personal pronouns ,out of your general office administrator resume.

Entry-Level Office Administrator Resume

• Adding a  resume objective  is a great way to convey your eagerness and dedication in a more personal way.
• If you choose to add an objective, you must tailor it to each position to which you apply. Otherwise, omit it in favor of more skills or work experience.
• Formatting your entry-level office administrator resume doesn’t have to be complicated; choose a  resume template  that puts your skills, education, and work experience in one column to disguise your lack of work experience and make it easy for hiring managers to read. 

Dental Office Administrator Resume

• Go ahead and prove your other successes in enhancing patients’ experience in your previous workplace by detailing these achievements in your office administrator cover letter . This way, you’re more likely to win recruiters over.

Front Office Administrator Resume

• Following this lead, craft a front office administrator resume that demonstrates how well you coordinated operations to enhance customers’ and staff’s experience.

Medical Office Administrator Resume

• Even retail jobs can showcase your skills like communication, inventory management, and customer service!
• These templates are customizable based on your needs, so don’t feel confined by the original outline. Include optional sections, like hobbies and interests, as you wish!

Church Office Administrator Resume

• Include a pop of color and at least two types of fonts to make your resume aesthetically pleasing and easier to read.
• If you’re still deciding whether or not to include a summary, remember that every time you write a summary, you must tailor it to each position. 

Related resume guides

• Office Assistant
• Office Manager
• Executive Assistant
• Administrative Assistant

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Administrative Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the administrative manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assist the Regional Administration Manager in reporting, both informally and by way of regular (monthly/quarterly) formal written report, on the performance and compliant status of the Branch Administration, Operations and risk control activities to the Head of Private Wealth Management US, the Global Private Wealth Management Chief Administration Officer and US Legal and Compliance and take steps to ensure timely action is taken to remedy deficiencies
• Working in partnership with Senior Associate Provost and others
• Acts as liaison between director/chair and sensitive, confidential or high-profile contacts outside of the department. Plans and coordinates special events such as fund-raisers, conferences, lectures and/or seminars. Develops promotional materials. Negotiates with vendors for sites, facilities, guest accommodations and meals, and other goods and services
• Accelerating Anticancer Agent Development and Validation Workshop (aka FDA Workshop)
• Working knowledge of USAID regulations
• Conducting thorough supervisory reviews of account transactions including Risk Management System (RMS), End Of Day (EOD) and Online Trade Review (OTR)
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with university public safety department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff
• Managing and Developing People
• Working in Partnership
• Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
• Establish and communicate clear directions and priorities
• Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment
• Assists Complex Manager with controlling expenses and operating at peak efficiencies
• Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude
• Process requisitions for new hires, and performs other HR-related tasks, e.g., hiring, terminations, performance management
• Develop job descriptions for staff positions, helps identify and interview candidates, and makes recommendations for hire
• Prioritizes, assigns and directs work efforts, establishing and ensuring high levels of customer satisfaction, financial compliance, and office support
• Prioritize and direct work efforts, providing guidance and direction. Conflict resolution
• Provide support for training and development of staff
• Direct supervision of approximately 8-10 administrative staff, including performance evaluation, staff hiring and development
• Oversee staff workload and responsibilities; create coverage plans, etc
• Detailed knowledge of the policies and procedures of a professional services firm
• Excellent verbal and written communication skills and ability to handle confidential information
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Ability to work as a member of a team, as well as the ability to work independently and exercise decision-making skills
• Strong, demonstrable relationship and stakeholder management skills
• Sound business judgement and an ability to operate within a highly collaborative, humanistic environment
• Ability to deliver high quality work, against multiple priorities, often under time-pressure
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Strong working knowledge of MS Office Suite & the Internet
• Excellent customer service and organizational skillsSstrong interpersonal, verbal and written communication skills

15 Administrative Manager resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, administrative manager resume examples & samples.

• Manage branch administration, including branch facilities and provide administrative support as needed for the Complex Admin Manager (e.g., HR processes, facilities, P&L, technology liaison, new employee on-boarding, disaster recovery, etc.)
• Conduct performance reviews and make personnel decisions such as compensation and promotions of administrative support staff in accordance with firm policy
• Coach and educate all employees on administrative policies and procedures
• Implement service excellence standards, including coaching and educating administrative support staff on the Client Experience best practices
• May perform delegated supervision functions and approvals for the branch/complex (e.g., BMSS, email review, ECAR, etc.) as well as delegated
• Life and Health Insurance licenses, required if supervising this business

Branch Administrative Manager Resume Examples & Samples

• Recruit, select, onboard, train and manage administrative support staff (e.g., CSAs, BOAs) in your location and may manage administrative support team in Associate branches where no Admin Manager is present
• May perform delegated supervision functions and approvals for the branch / complex (e.g., BMSS, email review, ECAR, etc.) as well as delegated approvals and authorizations
• Escalate supervisory issues to the Complex when necessary; follow-up locally on issues identified by complex supervisors
• Support and drive strategic firm initiatives
• Partner with Complex Administrative Manager and Home Office to address any management or staffing issues
• 3 years of experience with a leading financial institution
• Relevant management experience in branch operations
• High School Diploma or equivalent required; College Degree recommended
• Drive and Commitment
• FINRA Registrations: Series 7, 66, 8 or 9, 10 and Insurance

Merrill Lynch Administrative Manager Resume Examples & Samples

• Reviewing daily trading activity for trends and inconsistencies
• Ensuring that client investment strategies are suitable for their current needs and risk tolerance
• Facilitating compliance training and tracking Firm element and mandated training
• Ensuring that FAs are properly licensed to conduct business
• Leveraging centralized utilities for process improvement
• Use existing review form to complete semi-annual audits of eachindividual FSA/BFA location, ensuring compliance with all policies, procedures,settings and circumstances. Secondary locations are to be visited annually
• Review and respond to Sales Practice customer complaints receivedverbally or in writing for Merrill edge
• Assist in arbitration, legal matters
• Control and review New Account Numbers and approve New AccountProfiles for Option, Margin and Cash trading using EAO system
• Perform Active Account Reviews
• Provide market and non-market action decisions
• Monitor and review Investor Profile changes
• Monitor accounts with large debit balances and short market valuesover $500,000 and coordinate approval with Credit Administration andclients
• Review Policy Settlements of a particular threshold to ensuresettlements are within Firm Policy and Procedures
• Review exception requests for Control Securities and coordinatewith Field FSAs/BFAs
• Monitor and review client accounts for potential risk with regardto mutual fund trading, concentrated positions, and margin usage
• Review Compliance 1028 exception items for potential exposure, andensure timely and appropriate follow-up
• Monitor all address changes submitted by clients and Field FSAs/BFAs
• Manage projects / initiatives to improve sales supervision andrisk management
• Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to beconsidered for the role (in lieu of the 8 or 9/10 we could consider candidatesholding all of the following licenses: 4, 24, and 53)
• Strong leadership abilities, communication and delegation skills
• Makes independent decisions on diverse business issues, and as a manager qualified through industry registrations, on compliance matters and supervision
• Responsible for mediating all supervisory issues escalated by Complex Office Management Team members
• Conducts numerous compliance related reviews using various Supervisory reports
• Participates in making decisions with the Director and others with respect to recruiting, hiring, disciplining or terminating any complex associates
• Responsible for conducting due diligence on recruits from the competition, as well as the coordination of any legal proceedings resulting from the recruitment or loss of FAs to the competition
• Responsible for identification, follow up, escalation and reconciliation of compliance and other risk matters, and partnering with CBRU and Legal when appropriate
• Deals independently with FAs and clients when appropriate
• Ability to monitor, assess, execute and address client needs in an effort to ensure overall service satisfaction, retention and acquisition
• Responsible for coordinating decision making regarding client settlements, alert appropriate parties of possible substantive violations of legal, regulatory or ethical standards, or of circumstances that might expose the Firm to significant financial loss, regulatory criticism or negative publicity
• Responds to and resolves complaints, working with Litigation or Compliance personnel, regarding sales practices received from clients or regulators
• Responsible for managing registration process as well as ensuring that branch personnel have appropriate registrations to conduct securities and other business requiring registration and/or licenses
• Ensures compliance and cooperation between Market, Complex and state, federal and industry regulators and is the primary contact for internal and external exams and regulatory inquiries
• Responsible for the approval and/or reimbursement of seminars and events in the complex, works with CBRU to ensure polices are adhered to
• Responsible for approving and monitoring expenses (facility, headcount, etc) at Market and Complex level
• Monitor and supervise communication with the public, including written correspondence, electronic communication and liaison with media relations with respect to interviews
• Responsible for onsite compliance training and education of all branch personnel
• Responsible for the communication of compliance events to the Director and Market Management Team
• Involved making the following decisions affecting support personnel (hiring, performance evaluations, disciplinary actions and terminations)
• May directly manage and train other Administrative Managers, Financial Advisors, Client Associates and other personnel
• Expert knowledge of regulatory and supervisory requirement and corporate policies and procedures
• Industry registrations including Series 7, 9, 10, 63 and 65. Additional licenses if necessary
• Branch office experience including knowledge of sales, products and operations
• Broad knowledge of internal and branch office reporting systems and reasonable facility with computer applications
• Ability to communicate effectively (oral and written)
• Strong time management skills and the ability to prioritize
• Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
• Demonstrates the ability to lead own work and the work of others
• Ensure an environment that encourages, supports and provides the resources for associate development and motivation
• Effective interpersonal skills including maturity, sound judgment, teamwork orientation and sensitivity to deal with confidential business, human resources and client related issues
• Responsible for partnering with Financial Advisors to minimize regulatory, financial and reputation risks
• As a member of the Office Management Team, the Administrative Manager may be asked to assist and fill-in for the Client Relationship Manager, in their absence
• Visit associate or SMO offices within the complexQualifications

Anti-money Laundering Administrative Manager Resume Examples & Samples

• Project management support for various initiatives within the coverage programs
• Standardize AML senior management reports and presentations
• Providing support for the Annual Compliance Plan
• Developing and maintaining the Wealth Management AML 3DR site and internal resource portal - including working with other areas to enhance features and develop content
• Design and distribute monthly AML Americas metrics deck (tracking status of RADAR issues, regulatory examinations and inquiries, training, developing KRIs)
• Participating in special projects, such as the development of internal training for the coverage programs (soft skills, new hire orientation, new manager) and the creation of new hire resource guides for each coverage program
• Assist with Business Continuity Planning for NY –based staff
• Coordinate and publish AML Weekly Articles of Interest (responsibilities for this process includes weekly publication coding/development, ensuring submissions are received on the deadline are copyedited and added to each template, creating and distributing email edition by early Friday morning each week)
• Critical thinking and analysis
• Strong knowledge of HTML, JavaScript, CSS, Adobe Creative Suite
• Strong analytical & research skills
• Strong knowledge of Microsoft Office & Outlook functionality
• Strong knowledge of Microsoft SharePoint 2007 design
• Good understanding of financial services / AML a plus
• Schedule appointments for executive management
• Maintain daily agenda for senior designers and project managers
• Maintain project task lists
• Maintain purchasing schedules
• Sourcing and purchasing of products and materials
• Liaise with vendors via email and phone
• Prepare payments to vendors
• Complete minor administrative errands and tasks
• Review incoming invoices
• Maintain and organize Drop Box
• Coordinate messengers and deliveries
• Exceptional organizational and prioritization skills; ability to balance multiple deadlines and follow-through to completion of tasks
• Highest level of communication skills and a friendly demeanor
• Resourcefulness and independent task management skills
• Natural problem solving abilities in the face of urgent deadlines
• Genuine interest in interior design, construction, sculpture and antique furniture
• At least 2+ years of office or team administrative responsibilities preferred
• Proficient in Microsoft Office, Google Enterprise Solutions and Drop Box
• Assist the Regional Administration Manager in taking all reasonable steps to ensure compliance with legal and regulatory requirements within each jurisdiction
• Assist the Regional Administration Manager in the implementation and management of the risk control process (e.g. margin loans, structured and derivative transactions, etc.) within the Branch
• Assist the Regional Administration Manager with Operational issues such as trade processing, settlement, corporate actions, collateral calls and portfolio support
• Assist the Regional Administration Manager in overseeing the management of special client situations, client complaints and extraordinary risk related issues
• Identify and report issues and risks, including compliance matters such as customer complaints to senior management promptly
• Ensure compliance with the firm’s requirements in respect of training and competence as notified from time to time
• Responsible, along with the Regional Administration Manager, for supervision and authorization of all client activity, including opening new accounts, Funds Disbursement Authorization, Risk Trades
• Assist in the recruitment and training of branch support personnel
• Provide continual education for branch support personnel
• Participate in U.S or International committees as needed (e.g. formulate policy and procedure)
• Provide support for the Regional Manager on an as needed basis
• Assist the management team in reviewing and approving employee expense reimbursements
• Assist the regional management team with special and ad-hoc projects
• Communicates and facilitate any supervisory inquiry or process requiring escalation from the Private Wealth Management branch to Private Wealth Management National Management
• Work closely with Human Resources staff on any HR issues related to Private Wealth Management Branch employees
• Take all reasonable steps to ensure compliance with legal and regulatory requirements within each jurisdiction (Blue Sky, CBOE, customer correspondence, compliance report reviews & sign-off, trade blotter and commission run review, CNCs, error account, employee trading, etc)
• Take all reasonable steps to ensure adequate resourcing and organization to achieve Private Wealth Managers required standards of quality for existing and anticipated levels of business activity
• Take steps to ensure that appropriate systems and controls are in place to effectively perform the operational activities of the Branch including all aspects of trade processing, settlement, corporate actions, collateral calls and portfolio support
• Business Unit responsibility to ensure Business Continuity Plans of Private Wealth Management US meet firm requirements
• Identify and report issues and risks, including compliance
• Bachelor’s degree required or equivalent education or experience
• Prior industry experience working with Private Wealth Advisors and Ultra High Net Worth Clients
• Spanish speaking
• Effective written and verbal communication skills and strong attention to detail
• Ability to prioritize and resolve complex problems and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide recommended comprehensive solutions and remedies
• Ability to organize and prioritize workflow assignments in a deadline oriented environment
• Ability to interact with Private Wealth Advisors and clients
• Excellent judgment and use of discretion
• Manage end to end process of recruiting and training administrative support staff and provide ongoing management and support for development
• Follow up local issues that have been identified by Complex Directors and escalate when necessary
• Identify and implement cost efficiencies with office (P&L management)
• FINRA Registrations: Series 7, 66, 9, 10 (or equivalent)

Complex Administrative Manager Resume Examples & Samples

• 5+ years of experience with a leading financial institution
• Relevant management experience as a Administrative Manager or other substantive leadership role a requirement
• Leverages resources and delegates effectively
• Lead the administrative and support team members
• Works closely with Complex Supervisory Officers and Operations Hub Manager
• Manage end to end process of recruitment and development of direct reports
• Manage branch administration, including branch facilities and overall cost management to enhance profitability
• Oversee and approve new client accounts, errors, client correspondence and communications
• Oversee employee related activity and manage the transition of recruits' accounts
• Monitor client accounts, transactions and FA conduct
• Relevant management experience as a Administrative Manager or other
• FINRA Registrations: Series 7, 66, 9 and 10, Insurance license is preferred
• Recruits, tests, selects, orients, trains and supervises operations support associates in multiple branches
• Handles all administrative matters in the hiring/termination of FAs, and FA Trainees, and their transition in and out of the branches
• Conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates (Complex Manager may be involved), and maintains local associate files
• Conduct staff meetings at all complex locations
• Coordinates registrations, continuing education, licensing, etc. of personnel
• Keeps Complex Manager apprised of all appropriate matters, and assists with disseminating information to associates
• Acts as Resident Manager or Rep in Charge when circumstances require
• May assist in the development and monitoring of office revenue and expense budgets; May track, review and approve expense reports, marketing allowances/expenses and other complex expenses/charge backs
• Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel
• Work independently, under minimal supervision
• Bachelor's degree (B.A.) from four-year college or university in related field and three (3) to five (5) years Administrative Manager experience in the financial services industry
• Develop relationships with key internal customers, to identify and proactively address emerging needs
• Create the structure and conditions that allow information to flow within a team
• Influence customers and/or firm leaders to meet operational objectives
• Manage a large group of people within a defined discipline, geography or national department
• Serve internal clients by partnering with other groups within the matrix organization, cultivating relationships, aligning people and processes, and identifying workplace efficiencies
• Quickly set up full project plans for project teams including objectives, milestones, priorities, team composition, timelines and deliverables
• Put together effective teams by creating the right mix of skills and the appropriate environment
• Alert teams and colleagues to social, economic and technology trends likely to affect Ernst & Young and/or clients' business
• Anticipate customers' needs and follow up on a regular basis
• Participate in teams drawn from other areas of Ernst & Young
• Work with practice, industry and other firm leaders, to develop market-facing initiatives that drive Ernst & Young's strategy
• Oversee significant portions of major or highly complex projects
• Strong leadership qualities
• Attention to detail, along with good organizational skills
• Competent in identifying and using work-related resources
• Ability to manage mid-to-large-sized teams
• Demonstrated understanding of a specialized industry and/or a specific sector
• Knowledge of all Microsoft Office tools, with Lotus Notes experience preferred
• A minimum of 8-10 years experience in a related industry/business environment
• A minimum of 3 years in general management
• Set up full project plans including objectives, milestones, priorities, team, timelines and deliverables
• Proactively develop business by initiating discussions with existing clients on possible additional work
• Coordinate and help with budget planning, and operate within the approved budget
• Anticipate customer needs, and follow up to confirm that internal customers are completely satisfied
• Create a knowledge transfer culture within the team
• Develop an understanding of the key business and financial drivers that determine Ernst & Young's success
• Exercise influence at many levels of the firm
• Proactively identify and address project risks and opportunities
• Identify alternative approaches, when necessary
• Supervise small to mid-sized teams within a location or department
• Help team and colleagues understand the bigger picture of technical, ethical and financial issues
• Confident at working with all levels within the firm, building solid relationships with multiple internal groups
• A minimum of 2 years experience of managing people
• 3- Solid comprehension of formal purchasing processes and associated financial/accounting requirements
• 4-Acts with integrity ensuring ethical decisions are made
• 5-Superior negotiating Skills with proven record of success
• 6-Analytical and problem solving skills
• 7-Customer focus and service oriented
• 8-Microsoft Office skills are required, good JD Edwards/Oracle/SAP skills desired
• 9-Proven managerial and leadership skills
• 10-Proactive and results driven
• 11-Teamwork and capable to work under pressure
• 12-ISO, ISM, CIPS or relevant sourcing institutions member or accreditations are highly preferred
• To ensure that the supply of goods or services is carried out in the most efficient and cost-effective manner with due regard to timing, technical, financial and quality requirements
• Lead and implement country tactical operations by l everaging spend, contract management and policy compliance
• Leads Mexico site procurement / purchasing function with focus on continuous improvement
• Develops, implements and maintains policies and procedures to reduce costs, streamline procedures and implement solutions
• Implement the common frame agreements with suppliers of goods and services
• Lead or participate in major negotiations on behalf the Operating Units
• Direct the procurement strategy for all high value spending items in the country
• Develop and implement local Global Procurement improvement plans supporting cost, quality and delivery requirements
• Manage supplier relationship and negotiations including standard assessments and reviews, and resolution of operational and performance issues
• Report Value Improvements/ Productivity for the Categories in the country to the Global Procurement Director of Latin America
• Organizes and manages day-to-day departmental administrative and operational functions. Reviews, prioritizes, analyzes and responds to correspondence and incoming calls directed to director/chair. Researches requested information and takes necessary actions to address issues and resolves problems as appropriate
• Advises department committees with implementation of new programs and changes. Coordinates paperwork and submits to university committees for approval and implementation. Manages special projects for the director/chair
• Directly supervises department staff, work study students and casual workers. Recruits, interviews, hires, provides training and technical supervision. Evaluates employee performance, provides guidance and feedback to staff. Counsels and disciplines employees as required. Makes recommendations for promotions, terminations and salary decisions to director/chair in accordance with university policies. Recommends and monitors the professional development opportunities for staff. Maintains staff records
• Develops and manages budgets. Authorizes expenditures, monitors account reconciliation and status to ensure compliance with fiscal guidelines and regulations. Prepares financial reports as required. Analyzes data for trends or conclusions and presents results and recommendations to director/chair. Directs ongoing purchasing activities
• Coordinates and assembles confidential documentation. Ensures completeness and accuracy of the documentation for submission to department, school and/or university for review, vote and/or approval. Maintains confidential files. Coordinates and monitors distribution of confidential materials
• Serves as central information resource and advises on departmental and university policies and procedures. Researches information, as requested, and relays official interpretations. Maintains currency on revisions to department, school, and/or university policies and procedures. Prepares appropriate paperwork for new appointments, supplemental salaries and adjustments
• Evaluates and resolves problems. Makes reference to appropriate university office for additional services/counseling. Liaises with other offices to facilitate problem resolution
• Participates in contract and grant proposal development. Researches and identifies funding sources. Communicates agency requirements and deadlines and develops internal schedules for tracking proposal development and response. Ensures compliance with agency requirements. Prepares pro-forma budgets. Coordinates production of materials and reviews final product for quality. Establishes budgets, and monitors and reports expenditures. Interacts with university contract and grant administrators and agency representatives to provide information, resolve questions or problems and coordinates on-site visits
• Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment
• Establishes and maintains appropriate network of professional contacts
• Use existing review form to complete semi-annual audits of each individual FSA/BFA location, ensuring compliance with all policies, procedures, settings and circumstances. Secondary locations are to be visited annually
• Control and review New Account Numbers and approve New Account Profiles for Option, Margin and Cash trading using EAO system
• Monitor accounts with large debit balances and short market values over $500,000 and coordinate approval with Credit Administration and clients
• Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)

Administrative Manager Assistant Director Resume Examples & Samples

• Establish and utilize business relationships with key internal customers and firm leaders to achieve program goals and objectives. Develop and implement a robust marketing and communication strategy for informing personnel affected by programs
• Establish key program metrics to measure program success and identify areas of non-compliance; drive program compliance by identifying and resolving issues
• Develop training materials; confirm that personnel understand their roles and responsibilities in complying with the program
• Implement tools and processes to streamline program operations; regularly use process re-engineering and six sigma methodologies
• Understand industry benchmarks and be an active member in professional organizations relevant to the program
• Prepare the annual budget and track expenditure, in order to operate within approved guidelines
• Develop the program strategy, maintaining responsibility for its overall success, as measured through key metrics
• Serve as the firm's subject matter resource for the program you manage, and make strategic decisions; operate autonomously to overcome internal resistance to change, exhibiting strong leadership
• Lead and develop individuals and teams. Use people management processes and tools such as staffing, training, supervising, coaching, and performance management to achieve optimal performance
• Develop a deep subject matter knowledge of your program and the supporting tools, metrics and leading practices; use your knowledge and skills to better align to major internal customers and drive program success; use your understanding of strategic trends to help develop and implement strategies
• Strong marketing, teaming, leadership, project management, problem-solving and analytical skills
• Understanding of strategic trends in the major industries you support
• A minimum of 10-12 years experience in a medium-to-large environment, performing business analysis, sales and marketing, business development and/or project management
• Bachelor's degree in a related discipline; advanced degree preferred
• Proven ability to manage risk, make sound decisions by having a deep understanding of industry regulations, supervisory requirements, policies/procedures, wealth management concepts, and financial services products
• Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to mitigate risk
• Demonstrated a strong and effective leadership style through clear communication and collaboration with others, making sound decisions with courage and conviction
• Series 7,66 (or equivalent),9,10 (or equivalent) Licenses

Administrative Manager, Washington Bureau Resume Examples & Samples

• Ability to work under deadline pressure and to prioritize tasks with strong attention to detail
• Demonstrated phone skills and news judgment
• Excellent interpersonal oral and written communication skills
• Ability to deal with all levels of management and staff in a highly professional manner
• Professional judgment with respect to detail and confidentiality is a must
• Excellent computer skills a must, experience with Mac, MS Word, Excel, Peoplesoft, Kronos, Google mail and Google Calendar and internet/intranet required
• 3 to 5 years experience, in a fast-paced working environment
• Participates in strategic and tactical business planning and implementation
• Creates, enhances and maintains an infrastructure to support business operations of an assigned functional area
• Performs human resource management tasks, including identifying performance problems and making recommendations for remedial action; evaluating performance; participating in the interview and selection process; and identifying training and development needs and recommending appropriate learning experiences
• Coaches and mentors administrative support staff
• Performs financial management tasks, including preparing budgets and financial reports, approving expenditures and researching variances
• Develops and implements systems and processes for maintaining records and documentation
• Coordinates the preparation of special analyses and information reports for management
• Participates in developing, implementing and maintaining policies, objectives, short-and long-range planning; and develops and implements projects and programs to assist in accomplishment of established goals
• Interprets, applies and recommends changes to organizational policies and procedures
• Ensures effective coordination occurs within assigned functional area and with other functional areas
• Develops and maintains effective and efficient workflow
• Identifies trends and recommends corrective action
• Maintains currency in best practices in management and business administration
• Investment concepts, practices and procedures used in the securities industry
• Preparing budgets and financial reports and researching variances
• Analyzing and interpreting financial data and preparing financial reports, statements and projections
• Developing systems and processes for maintaining records and documentation
• Preparing analyses and information reports for management
• Developing and maintaining effective and efficient workflow
• Identifying trends and determining impact on assigned functional area
• Developing and documenting administrative policies and procedures
• Supervise and train others, including organizing, prioritizing and scheduling work; dealing with performance issues; and participating in the interviewing and selection process
• Foster a cooperative work environment and partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Incorporate needs, wants and goals from different business unit perspectives into project planning and implementation
• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
• Interpret and apply policies and identify and recommend changes as appropriate
• Analyze problems and develop creative solutions
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships at all levels of the organization, including negotiating resources
• Maintain currency in best business administration practices
• Establishes operational objectives and work plans, and delegates assignments to subordinate managers
• Develops systems and services that support Xerox and business unit needs; provides leadership and focus in area of expertise
• Responsible for achieving measurable results on time and on budget
• Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals including but not limited to Activity Based Compensation (ABC)
• Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives
• Prepares related reports and audits current procedures
• Ensures employee conformance to Xerox and MBE policy, procedure and applicable federal, state, and local laws and regulations
• Selects, develops, and evaluates personnel ensuring efficient operation of the function
• Directs and manages the daily operations of the payroll function and/or the federal multi-state and local payroll tax function
• Ensures the generation of the company and MBE payroll, including vacation and sick leave accrual, overtime and withholding status
• Serves as liaison with other departments in the resolution of payroll issues
• Analyze transaction data to formulate accurate transaction rates for Activity Based Compensation program
• Directs the planning, development, implementation and administration of HR programs and initiatives at the program level
• Facilitates organization and leadership development efforts
• Establishes functional business plans and provides guidance for the development and alignment of staff and services to achieve program objectives
• Advises program management on HR policies and programs, making or recommending appropriate decisions consistent with organization’s strategic direction
• Closely managing daily efforts, maintaining all email boxes
• Working regularly with administrative team to implement any ideas that would streamline work activity
• Will run reports for the department on a weekly, monthly and annual basis
• Setting schedules to cover weekend shifts
• Use multiple computer platforms to perform various job duties
• Coordinating and conducting training for staff
• Providing department management with market and customer information so the newspaper's products and services continue to meet the changing needs of customers
• Develop and implement unit administrative processes and procedures consistent with overall Institute administrative policy
• Define and communicate administrative staff duties; monitor performance and provide feedback
• Supervise the maintenance of unit financial records
• Oversee unit human resources administration to include transaction processing, time reporting and records maintenance
• Supervise and coordinate direct administrative support to unit management. Organize and supervise unit records management function
• Coordinate unit purchasing activities including preparation of purchasing documents, ordering and maintaining supplies, etc
• Education:Bachelor's degree in Business Administration or related field or equivalent combination of education and experience
• Work Experience:Four to five years job related experience
• Skills:This position requires supervisory and organization skills, knowledge of general office administrative processes and practices, records management and event planning
• Preferred Work Experience:Five to seven years as an Administrative Manager or in a similar role, managing the following areas for a department or unit: finance/accounting, purchasing, travel, event planning, and executive administration. Previous work experience in a university setting
• Administers the personnel and payroll functions for the program’s faculty, staff and student employees. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff
• Financial responsibilities include performing the core financial, business and budget functions for the program. These include development, monitoring and reconciliation of the program’s budget and sub-budgets, tracking, invoicing and depositing tuition revenue, and taking corrective action when required on tuition payments and receivables. Provides projections, forecasts, and analyzes financial impacts as well as producing regular and special financial reports as required for the program’s operations. Reconciles financial records with other university/school data bases. Ensures compliance with applicable laws, rules and regulations, including University and School financial policies and procedures
• Administrative responsibilities include managing the program’s facilities and space, including the off-site flight accident investigation lab. Responsible for maintenance and renovations, safety and emergency procedures as well as monitoring electronic information systems. Develops and implements security related procedures. Coordinates security activities with other Viterbi departments and ensures dissemination of security related information to the program’s personnel
• Coordinates and manages special program projects such as events, conferences, seminars, and on-site visits to program’s off-site flight lab
• B.S. in business related field a plus
• Minimum 3 years as an Investment Executive
• Must have Series 99, 7, 9, 10, and 63
• Customer and Personal Service – meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
• Knowledge of principles and methods foar showing, promoting, and selling products or services. This includes marketing strategy and tactics, production demonstration, sales techniques, and sales control systems
• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, the democratic political process, and how they apply to the investment industry
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems
• Manages workflow and negotiates assignments for executive assistants based on client need and resources
• Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
• Sets up full project plans including objectives, milestones, priorities, team, calendar and nature of deliverables
• Comfortable with change and managing people’s reaction to it
• Excellent communications skills, attention to detail and strong organizational skills are essential
• Manages and counsels teams up to 5 employees; may manage people virtually
• Helps team and colleagues understand the bigger picture of technical, ethical and financial needs
• Limited supervision necessary
• Ability to work with all levels within the firm and build solid relationships with multiple internal groups
• Approximately 4-6 years of experience
• 2+ years of experience managing people
• Supervise and coordinate direct administrative support to unit management
• Organize and supervise unit records management function
• Certifications: N/A
• Skills:This position requires supervisory and organization skills, knowledge of general office administrative processes and practices, records management and event planning. Use of office related computer applications is required
• Preferred Education: Master's degree
• Preferred Work Experience: Human resource management experience in a higher education setting
• Preferred Skills: Knowledge of human resources policies and procedures

Faculty Affairs Administrative Manager Resume Examples & Samples

• Serve as main contact with unit managers, Faculty Affairs, and Human Resources on all faculty hiring including verification of compliance with Institute policies in GT-TRACS, vacancy announcements, approving PSFs and Leaves of Absence, and relocation requests
• Manage chair search process; interact with search committees and candidates on employment terms and benefits
• Manage Periodic Peer Review; maintain database to track faculty time-line; process employment letters for full and part-time faculty and lecturers
• Manage reappointment, promotion, and tenure process and associated actions
• Ensure appropriate visa classifications for tenure track faculty, visiting scholars, and Ph.D. students
• Manage and maintain complex database and filing systems and manage archives
• Manage Leaves of Absence requests, Emeritus and Retired but Working appointments
• Manage Faculty award and various travel awards programs
• Education:Bachelors degree in Business Administration or related field or equivalent combination of education and experience
• Skills:This job requires advanced knowledge of and ability to apply/interpret Board of Regents and Institute policies and procedures that govern faculty administration; demonstrated experience in faculty employment including promotion and tenure; skilled in verbal and written communications, interpersonal interactions, organization, customer service and planning; basic knowledge of computer related office applications and database systems
• Manage correspondence for accounting department
• Point person for purchasing
• Organize and file critical accounting records
• Liaison with client inquiries and point person for answering phones
• Complete on-line tax filings
• Manage sales reports for accounting team
• Other general accounting and administrative duties including filing and answering phones

Z-merrill Lynch Administrative Manager Resume Examples & Samples

• Ability to speak in terms of client needs and concerns, and coach financial advisors on aligning solutions to goals in a suitable and controlled way
• Strong time management and organization skills with the ability to prioritize appropriately
• Series 3, 31 licenses, if warranted
• Manage a team of administrative support personnel, conduct goal setting sessions, performance reviews at interim and year end, and other times as required
• Interact with partners and managers regarding practice needs for support
• Develop balanced work schedules and manage overtime
• Provide business analysis for process improvement, strategic planning, and problem resolution
• Oversee training and development and provide business analysis for process improvement, strategic planning, and problem resolution
• Minimum of five years of administrative or office management experience; preferably within a professional services firm
• Minimum of two years of experience leading and managing a large team administrative personnel
• Bachelor’s degree from accredited college/university or equivalent work experience
• Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
• Participate in planning and budget preparations and communicating budget calendar and process
• Prepare ad hoc financial and budget reports
• Participate in monthly ledger reconciliations
• Exercise judgment and prepare supporting or correcting documentation as deemed appropriate
• Prepare and manage expense reimbursements and related matters for visitors and PRI personnel
• Review timesheets to ensure correct completion
• Be trained to serve as back-up to the Administrative Officer and utilize all VU financial systems
• Participate in the implementation of changes and/or develop new policies, procedures and/or methods and present/distribute that information to staff
• Manage PRI confidentiality agreements and ensure compliance
• Manage the submission of timesheets and ensure adherence to policy; initiate corrective action when necessary
• Manage and maintain office space, meeting space, the inventory of furnishings, software, supplies and equipment, and essential databases
• Assist with development of job descriptions for new or replacement staff
• Manage ordering and distribution of office supplies and materials; assist with special orders for the needs of particular projects
• Be trained to serve as back-up to the Administrative Officer and utilize all VU personnel systems
• Assist with the planning, organization, and promotion of PRI colloquia and special events
• Assist with PRI communication functions including website maintenance, flyers, news releases, distribution of research reports, internal newsletter, etc
• Experience working in a leadership or management role in a higher ed/ academic setting preferred
• Prior grants management experience preferred
• Proficiency using Microsoft Office (Word, Excel, Outlook)
• Proficiency using Concur, e-Dog, e-Procurement preferred

Market Administrative Manager Resume Examples & Samples

• Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
• Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes
• Ability to measure the quality and quantity of work effort for the purpose of improvement
• Applies organizational acumen to identify and maintain focus on key success factors for the organization
• Ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment
• Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines
• Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material
• Point-of-contact to laboratory members; address laboratory and personal problems; resolve immediate issues
• Recommend and implement process changes to improve laboratory operations
• Participate in monthly finance meetings with Principal Investigator and Finance Manager
• Write administrative portions of grant applications, including personal statements and facilities descriptions
• Proofread scientific portions of grant applications prior to submission to ensure that content complies with sponsor guidelines
• Maintain schedule of grants and contracts to ensure timely completion of deliverables
• Administrative Coordinator of the Principal Investigator’s NIH program project grant (PPG). Responsible for ensuring that PPG investigators meet regularly to maintain continuity of the project
• All other duties as assigned by Principal Investigator and Research Administrator
• Bachelors degree, plus 5+ years experience supporting at the executive level
• High level attention to detail with the ability to independently analyze, prioritize, solve problems and conflicts
• Expert level written and verbal communications skills
• Ability to work independently while showing a high degree of initiative
• Experience scheduling travel arrangements for management
• Ability to multitask while maintaining attention to detail
• Excellent calendar management skills, including the coordination of complex meetings and travel arrangements
• Ability to prioritize in order to meet deadlines
• Knowledge and experience with submission of grant applications to federal and non-federal sources
• Discretion and confidentiality a must
• Serves as the Department liaison to external and internal administration, i.e., Hospital, BWPO, Partners, HMS
• Oversight of, personnel, and other applicable managerial activities
• Establishes, implements, and enforces divisional policies
• Oversight for HR issues – hires, fires, evaluates, orients, disciplines and supervises staff
• Implements operational and personnel policies of Department, BWH, BWPO and Partners
• Advises senior administrative leadership of OBGYN on all personnel, facilities, CME issues
• Represents division/department internally and externally for CME activities
• Implements hospital-wide, PO-wide, and Partners-wide initiatives in areas of responsibility
• Oversees development and marketing of educational activities
• Oversees space allocation
• Manages administrative staff and research personnel
• Human Resources Management: This position is responsible for independent direction and management of all human resource functions for the Department, including Brigham & Women’s Physician Organization, Inc., Brigham & Women’s Hospital, and Harvard Medical School. Requires high level of policy interpretation, coordination, development and implementation. Management responsibilities include faculty, administrative and research FTEs, Ph.D.s and zero hour employees, students, and volunteers. Also responsible for development and management of the OBGYN Diversity Program
• Direct and manage Human Resources Division of the Department. Recruit, hire, discipline, terminate, train, evaluate, and develop staff at all sites. Develop and maintain appropriate job descriptions, performance appraisal plans, and meaningful skill appraisal tools. Ensure current, accurate employee records
• Responsible for credentialing process. High level, confidential, sensitive material regarding physician/faculty skills and efforts. Works with the Department Chair, providing support for the Department’s highest level physician review Executive Committee
• Interprets, enforces, and monitors compliance of Department physicians with Brigham and Harvard policies and regulations. Aggressively brings forward to Chair and Division Directors recommendations that address issues of importance (financial, ethical, or patient-focused)
• Participate in hospital wide committees or task forces, representing the department
• Responsible for staff education on Hospital/PO policies and procedures. Either directly or by overseeing the efforts of appropriate personnel to ensure all employees participate in mandatory annual in-services, ensuring adherence to and employee education of relevant JCAHO, DPH, and OSHA regulations. Serve as Department Safety Chairman on Hospital Safety Committee and oversee efforts of Safety personnel in the laboratories. Develop staff and workflow systems to improve work quality and efficiency
• Responsible for management of payroll related activities for all non-physician staff. Manages appropriate departmental personnel to ensure all staff are paid promptly, accurately, and from the correct cost centers
• Educational Program Design & Implementation: This position collaborates with the Academic Manager on strategic planning, development and management of the OB/GYN Education Division. This includes development and management of postgraduate courses (variable in length), grand rounds, and other educational events for the Department; coordination of marketing efforts related to programs being offered, including the development of brochures, fliers, and the like; and development and implementation of special programs, as assigned. Along with Finance Manager handles and has accountability for educational programs, financial issues, including operating, clinical and research budgets. Works with Education Manager to delegate tasks to supervised staff as appropriate and warranted
• Designs, develops and implements new product line featuring programs based upon OBGYN physicians skills and knowledge, includes activities such as workshops, videos, instructional material, etc. Provide guidance and leadership to faculty, residents, and students and create an educational presence within the department that provides leadership in furthering the educational mission of the department. Knowledge of and experience with information technology such as video and teleconference, website development/implementation, etc., is a must. Responsibilities also include development and management of budget, establishing customer expectations, and producing the product. Innovative use of technology is employed, maximizing efficiency and cost-effectiveness
• Utilizing modern video and teleconferencing techniques, as well as workshops and print media, develops and implements continuing medical education activities, including post-graduate courses and grand rounds. Programs are of variable length, from less than a day to weeklong. Interacts with the Harvard Continuing Education Department, Hospital, and external institutions and agencies, as necessary. Ensures that programs are equal to or better than competitor peers, locally and nationally. Activities include design and development of the course; selection of appropriate media (i.e., live workshop, video or teleconference, etc.); budget development and management; production of course books, syllabus, and other materials; coordinating the facilities and meals; compiling statistical analyses, budget forecasts and financial summaries – interfacing with OBGYN Finance as necessary. Delegates to supports staff smaller programs as necessary
• Coordinates marketing efforts for educational activities in accordance with prescribed institution rules and regulations
• Coordination of grand rounds, including speaker schedule, confirmation of dates, compilation and generation of monthly schedules, scheduling and oversight of appropriate audio-visual equipment as needed, and travel and hotel accommodations for out of town speakers. Delegates to support staff as appropriate. Coordination of twice yearly Departmental Research Retreat and three annual lectures as well
• Facilities Management: Direct all facilities and space management of all Department areas, including sites at ASBI-3, CWN floors 3,4,&5, Tower on-call rooms and offices, 221 Longwood laboratories, and Cypress Street
• Direct and manage all Department facilities. Activities include: strategic planning, management of current and accurate space plan for all Department locations, including administrative, on-call rooms, and research laboratories; developing short-term and long-term space plans according to program needs; manage all space renovation/relocation projects; respond to internal requests for facility-related support. Responsible for Department computer systems planning
• Manages planning, purchasing, and maintenance programs for office equipment, furnishings, and laboratory equipment. Analyzes competitive pricing for goods and services; negotiates purchases and contracts; manages bid process and purchasing of laboratory equipment; investigates new technologies for Department applications. Through the activities of appropriate department personnel, maintain an inventory of equipment and service contracts, and determine ongoing maintenance needs for replacement or repair (equipment includes: photocopiers, FAX machines, dictation machines, slide projectors)
• Other duties include short and long term planning for Department staff and space needs; assessment of computer systems and office equipment needs, purchases, maintenance and training
• Operations & Planning: Independently oversees and implements institutional initiatives within the department and manages discrete components of clinical operations as assigned by the Department Administrator to ensure consistency across clinical divisions
• Oversee departmental staff responsible for surgical scheduling, including recruitment, training, supervision and workflow support. Coordinate with BWH Surgical Services Administration to ensure adherence to policies and procedures related to surgical booking, and ensure alignment with ambulatory practice staff responsible for surgical scheduling
• Direct the identification and implementation of process improvement initiatives aimed at improving patient care, access, patient satisfaction, or other cross-departmental efforts
• Identifies themes and systems issues across the department, independently investigates and collaborates with necessary stakeholders to develop and implement a solution. This includes collaboration with PeC and eCare teams as appropriate to reach resolution on issues impacting clinical and administrative workflows
• Special Projects/Other Duties
• Manage or participate in special professional high-level projects. Such projects may include but are not limited to assessment of utilization of resources, quality improvement or other activities aimed at improving the delivery of services
• Responsible for other duties as assigned
• Competency in program evaluation and design
• Creativity and imagination, with budgetary conscientiousness
• Strong management and leadership skills
• Strong organizational skills with respect to personnel, space/equipment requirements, and systems
• Broad conceptual understanding of word processing, spreadsheets, graphic software, database software,
• Creativity with respect to negotiations regarding personnel and space/equipment issues and systems to improve work efficiency and effectiveness
• Proof of authorization/eligibility to work in the United States
• Must be able to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form
• Must have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
• Must maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
• Must maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
• Must be available to work varied shifts, including weekends and holidays
• Must have 2 years previous VIP experience preferred
• Must have strong customer service skills and able to withstand a fast paced casino environment
• Previous casino experience with ACSC and LMS experience preferred
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
• Must be able to address highly stressful situations with clients using sensitivity and the utmost tact and politeness
• Maintain all production office space throughout the season
• Responsible for set up, maintenance and wrap of Casting offices
• Set up on lot and off lot term deal producers for WBTV (currently 46 term deal producers and staff) which includes space planning, set up through completion of project
• Liaison with WB MIS, Verizon and Copier Services for phones, computers, fax, and multi functional devices
• Responsible for initiating all start up paper work (ID, Parking, Computer, Drive on access, Office Depot, etc) for all term deal producers
• Performs other tasks as assigned by Senior Vice President or Executive Director
• Minimum of three years, five years desired, of executive-level administrative associate experience
• Excellent written communication, editing and information gathering skills
• The ability to plan and manage multiple projects
• Must be able to work collegially with faculty, executives and staff both internal and external to Stanford
• Must possess the ability to make decisions, present them, and follow through with implementation
• Must possess excellent computer skills. Must be proficient with Outlook, Word, Excel, and PowerPoint
• Candidate should possess exceptional organizational, analytical, and quantitative skills, good judgment, flexibility, ability to work independently, and supervise and provide direction to office staff
• A Bachelors Degree or higher from an accredited**** college or university in Environmental Science, Resource Conservation, Environmental Engineering, or closely related field
• Certification as any of the following: Certified Energy Manager (CEM), Certified Sustainable Development Professional (CSDP), Certified Carbon Reduction Manager (CRM), Certified Business Energy Professional (BEP), Certified Green Building Engineer (GBE), or Leadership in Energy and Environmental Design (LEED)
• Demonstrated successful implementation of environmental and/or sustainability programs in large enterprises and heterogeneous environments
• Demonstrated experience evaluating the impacts, costs, and benefits of energy, environmental and/or sustainability programs
• Demonstrated experience developing and writing grant proposals
• Energy savings program awards for innovation and energy avoidance programs and projects
• Excellent oral and written communication skills, including strong public speaking skills
• Demonstrated experience working effectively with policy makers
• Demonstrated strategic planning and project management skills
• Ability to foster teamwork throughout the organization
• In order to receive credit for any college course work, or any type of college degree, such as a Bachelor's or Master's degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official transcripts, or office letter from the accredited institution which shows the area of specialization; or official certificates with your application at the time of filing or within 15 calendar days of filing
• This position will engage in energetic outreach and entrepreneurial outlook to build positive working relationships with internal and external constituents
• Consults with the Executive Director on Program budget and forecasting
• Understands status and dynamics of fundraising, revenues, expenses and cash flows and runs tailored financial reports as needed
• Advises the Executive Director in expanding the Program’s funding base and taking ownership of certain campaigns
• Prompts the Executive Director with ideas for expanding PIFS activities
• The Sr. Advisor will advise the Executive Director on the business, operations, and development portions of the business. Institutional knowledge is critical at this point and the Sr. Advisor’s presence will ensure a smooth transition to the new administration
• PIFS Sr. Advisor will help guide the strategic vision of the Program and work in tandem with the Executive Director to guide PIFS during this expansionary period
• Coordinate outreach to HLS alumni with ties to Professor Hal S. Scott, as well as corresponding programs stemming from new relationships
• The Global Certificate Program (GCP) will be held at Harvard Law School in December 2016 and the Sr. Advisor will be charged with operational control this activity. A key component to this responsibility will be ensuring its success so that the model can be replicated resulting in new business opportunities
• The GCP will forge the way to additional programs that will be hosted by PIFS and the Sr. Advisor will pursue these opportunities
• The Sr. Advisor will maintain the success of existing Symposia franchises (India, Latin America especially) and pursue new opportunities expansion (Infrastructure finance, Africa Symposium, Middle East) of the symposium franchises
• The Sr. Advisor will report to Faculty Director Hal S. Scott and work in tandem with the Executive Director
• Serves as the point of contact for select priority initiatives such as the Global Certificate Program (GCP), Executive Education development, and other priorities as they emerge
• With the Executive Director helps to drive the strategy development around Program initiatives
• Monitors and tracks activity with…determined strategies are being implemented and that the University is coordinated in our approach to these most important prospects; oversees development of supporting reports and monitors/analyzes activity; helps identify growth opportunities for fundraising
• Coordinate the overall strategy for team ensuring that their time is spent to maximum effectiveness
• Serves as a point of contact for select donors and prospects, and staffs prospect meetings as needed
• Coordinates strategies around important internal and external meetings and events
• Ensures appropriate pre-event/meeting preparation, including briefings and talking points as needed, project trackers, and coordinates development and execution of next steps
• Directs internal communication to ensure appropriate staff and leadership are informed of planned and completed activity
• Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals
• Performs performance reviews for a large team, including mid-year and end-of-year evaluation feedback
• Solicits on going feedback from customers to evaluate and coach executive assistants on their performance
• Anticipates what customers want and follows up to check that internal customers are completely satisfied
• Creates a knowledge transfer culture within a team
• Participates on national or area projects
• Can identify alternative solutions when necessary
• Supervises mid sized teams up to 30 pp within a location or department
• Approximately 6-8 years of experience
• 2+ years managing people
• Monitors time and attendance
• Procures supplies and equipment
• Develops and monitors operational and capital equipment budgets
• Interviews, hires, orients, and evaluates unit secretaries
• Monitors resource utilization reports and identifies problem areas
• Coordinates activities with other departments related to environmental and equipment maintenance
• Work experience in a health care setting and previous management experience desirable
• A Bachelor's Degree in Finance, Business Administration, or Public Administration
• Previous work experience in budget preparation and expenditures tracking/reporting, account reconciliation, accounts payable and accounts receivable using a purchasing system
• Previous work experience in coordinating the preparation of contract specifications and documents for the purchase of equipment, services and supplies
• Previous work experience in Human Resources Management involving employee onboarding, timekeeping and payroll, and personnel processing using Oracle software, People Soft, and/or Ceridian
• Proficiency with Microsoft Office applications, such as: Word, Excel, PowerPoint, Outlook, and Access
• Develop an understanding of the key business and financial drivers that determine EY's success
• Knowledge of all Microsoft Office tools, with MS Outlook experience preferred
• A minimum of 6-8 years’ experience in a related role
• A minimum of 2 years’ experience of managing people
• Bachelor's degree in a related discipline, or equivalent work experience
• TEAM PLAYER (this person must be able and willing to do any task required of staff)
• Professional
• 3 references
• Oversee the administration and support service operations of the Kabul, Afghanistan office
• Supervise a number of non-technical personnel in the office including Facility Management and Human Resources
• Manage the work products and deadlines for all administrative staff
• Schedule meetings, answer interoffice inquiries, and communicate all operation data to the Chief of Party
• Manage project/document filing for the project
• Establish report formats and standards for the project
• Oversee upgrades and maintenance of office equipment including phones, copiers, facsimile machines, etc
• Bachelor’s Degree or equivalent from accredited college or university
• A minimum of 10 years of previous experience on related office management duties
• Experience with federal contract administration desired
• Willingness to accept a 12 month assignment in Afghanistan with potential for an extended assignment depending upon performance
• Overall line management of the Administrative Assistants and Office Managers across the EMEA and Asia offices – London, Frankfurt, Luxembourg, Zurich, Singapore and Hong Kong
• Monitor staffing levels across the administrative support team to ensure there is capacity to deliver a first class service and take action to address inadequacies by reassigning coverage amongst the team and/or making requests for additional headcount as required
• Build and maintain strong relationships with key stakeholders within business teams to ensure a full understanding of the support requirements and nuances across business teams
• Review and improve work-flow processes to leverage efficiencies across the Administrative Support function
• Work closely with the HR team to source, hire and on-board talented Administrative Assistants
• Plan and implement coverage for staff absences, including provision of cross training amongst the permanent team and working with the HR team to source and hire temporary staff as required
• Coordinating performance management processes for the Administrative Support team, including annual performance review process and ad-hoc, ongoing feedback as required
• Management of the annual compensation review process for the Administrative Support team
• Work closely with the HR team to develop and implement team wide training initiatives and materials to facilitate assimilation of core competencies
• Foster a collaborative, team environment across the Administrative Support team
• Collaborate with peers in similar roles across the Firm to ensure consistency of approach and share best practices
• Represent EMEA Administrative management in various initiatives and projects across the firm,
• Business Management Tasks: assist the Equity Business Management team with management of departmental budgets, Business Continuity Planning, real estate and visitor management
• Significant, recent experience of line managing an administrative population, ideally gained within a mid-to-large professional services environment
• Experience of designing and implementing enhancements to existing administrative processes
• Experience of delivering performance feedback and day to day coaching
• Excellent communication skills; the ability to communicate with a high degree of diplomacy and listen effectively
• Advanced proficiency across the Microsoft Office suite and enthusiastic proponent of new technologies
• Can-do attitude and team-focused work ethic

West Coast Administrative Manager Resume Examples & Samples

• 5 to 8 years experience
• Knowledge of a media organization
• A deep knowledge of California
• Ability to work under deadline pressure with strong attention to detail
• Excellent interpersonal and written communication skills
• Ability to deal with all levels of management and staff in a professional manner
• Excellent computer skills are a must, including experience with Mac, MS Word, Excel, Peoplesoft, Kronos, Google Mail and Google Calendar
• Spanish, Chinese or another language spoken in the Bay Area would be a plus
• High level of professionalism, experience handling confidential materials, and strong customer service skills
• Excellent communication, time management, organizational, and analytic skills
• Ability to exercise independent judgment, solve problems, multi-task, and effectively meet deadlines while managing a heavy workload
• Familiarity with UAccess and UA Foundation systems
• Oversee and coordinate all administrative, logistical and secretarial support services for the Lusaka Office
• Assist the Director of Finance and Operations to develop and implement SAFE administrative management policies, guidelines and manuals
• Work with management on planning organizational needs and preparing plans, goals, objectives or criteria for management processes
• Oversee the monitoring of utilities accounts on a monthly basis
• Anticipate procurement requirements for the well running of the SAFE offices
• Provides provincial offices with administrative support, as needed
• Liaise with the different landlords for SAFE -rented properties, maintain lease agreements, rentals tracking schedule and individual rental invoices
• Supervise assigned administration staff
• Manage the filing of project documents (reports - quarterly, annual and other relevant documents in the SAFE Lusaka Central file system and ensure confidentiality of project documents and information
• Ensure that Lusaka and Provincial Offices inventory is updated as and when there is a procurement made
• Perform other duties as assigned
• Degree in Business Administration, Accounting, Finance or other equivalent degree
• Minimum of 3 – 5 years of related experience in such areas as: administration, procurement, logistics, record keeping and/or facilities management, preferably in an institution or an international development organization
• Previous work experience within a NGO environment is also highly desirable

Merrill Edge Administrative Manager Resume Examples & Samples

• Use existing review form to complete semi-annual audits of each individual FSA/BFA/SRM location, ensuring compliance with all policies, procedures, settings and circumstances. Secondary locations are to be visited annually
• Review and respond to Sales Practice customer complaints received verbally or in writing for Merrill edge
• Review Correspondence
• Review and maintain all Compliance and Regulatory Correspondence
• Prior review and approval of any sales seminars conducted by FSAs/BFAs
• Monitor and review large trades
• Monitor and review client accounts for potential risk with regard to mutual fund trading, concentrated positions, and margin usage
• Review Compliance 1028 exception items for potential exposure, and ensure timely and appropriate follow-up
• Familiarity with compliance and regulatory issues
• Demonstrated ability to prioritize own work and multi-task
• Demonstrated excellent organizational skills
• Ability to direct and supervise the work of others
• We are unable to provide Sponsorship for this position
• Manages the Hiring of Team members for the department, including interviewing, tracking open positions, and recruitment and maintaining VCR standards in the employment process
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements
• Manages the schedule to deliver effective guest service and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long term profitability for VCR
• Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
• Ensures that payroll is completed in a timely and accurate manner
• Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure VCR’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
• Performs other related duties assigned
• 21 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent
• Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards. Work varied shifts, including weekends and holidays
• Standards. Work varied shifts, including weekends and holidays
• 2+ years hotel guest services experience required with at least 1 year in a management/supervisory capacity
• Experience with Interviewing and HR Logix or similar recruiting software
• Ability to schedule effectively to meet business demands while maintaining financial goals. Familiarity with Kronos or other timekeeping systems
• Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
• Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property. Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions

Provider Contracting & Administrative Manager Resume Examples & Samples

• Bachelor’s Degree in Business, Finance or a related field; or a minimum of 5 years’ provider contracting experience
• A minimum of 5 years’ progressive contracting experience for a national health plan
• Solid leadership experience
• Strong financial acumen with proficiency in analyzing and interpreting financial trends in the provider contracting arena
• Proven contract preparation skills, with an in-depth knowledge of Medicare and other reimbursement methodologies
• Hospital contracting knowledge/experience
• Management/Supervisory experience
• Master’s Degree in Business Administration or Finance
• Experience with ACO/Risk Contracting
• Value based contracting experience

Administrative Manager, Isd Resume Examples & Samples

• Experience in managing energy efficiency programs and energy/utilities management systems for large facility infrastructures
• Experience with current energy-related legislative, regulatory and policy issues
• Experience with cogeneration, distributed generation, renewable resources, and central heating and refrigeration systems design, operation and maintenance
• Strong project management and organizational skills, as well as the ability to handle tasks and meet critical deadlines
• Experience in collaborating and coordinating joint ventures within ISD and with other County departments and districts or other public and private entities
• Proven ability to lead, manage, coach and constructively evaluate subordinate staff
• Experience in developing master schedules, project costs estimates, contract negotiation and development, purchasing and/or authorizing the purchase of materials and supplies
• Experience in providing successful customer service to client departments and maintaining effective relations with clients, contractors, vendors
• Serve as thought-partner to the VP/GM regarding growth, methodology, innovation, marketing, corporate relations, etc
• Manage and oversee all day-to-day administrative activities of the Niche Diagnostics Center of Excellence
• Effectively lead a team of administrative assistants to ensure tactical execution and team development
• Serve as project manager for all internal site projects by contributing to the definition of project strategy and guiding the project core and sub teams to deliver on project objectives
• Partner with business leadership to establish quarterly and long term strategic goals
• Develops compelling presentations (slides, reports) incorporating quantitative and qualitative materials for a sophisticated audience of executive leaders and employees
• Provides calendar management for the VP/GM in evaluating and prioritizing meetings and events to optimize his time to meeting business goals and priorities
• Ensures materials for meetings are prepared and distributed within appropriate timelines and supports daily operations of the unit
• Manage resources for 24-hour coverage of reception including coordination of off hours security and front desk personnel
• Serve as the executive communicator and business partner to the VP/GM in developing and driving departmental and enterprise-wide communications plan, from message development, to timing, to execution online and in person
• Works in partnership with HR to develop and lead programs that communicate the company’s business objectives, culture and values to its employees and to external audiences
• Establish enterprise-wide best practices and tools for creative and inclusive internal communications and researches new industry tools and techniques for benchmarking and continuous improvement
• Act as the Intranet editor, with a focus on enabling departments to communicate better, organize content, and make sure key information and news is easily available
• Proactively identify inefficiencies, and create processes and solutions built to scale
• Initiates and independently researches complex information requests, compiles statistics, gathers, analyzes and summarizes data for projects and reports, prepares the materials, and determines method of presentation
• Help facilitate and support internal events and on-site events
• Manages a variety of special projects for the VP/GM
• Minimum of 3 years experience as an senior administrative assistance within a corporate setting, 5+ years of executive-level administrative associate experience highly desired
• Business acumen, strategic mind, and strong track record of excellence in the business world (with proven success in business; background might include management consulting, finance, HR, MBA, etc.)
• People management /supervisory experience a plus
• Desire to improve all of our processes and procedures
• Exceptional organizational, analytical, and quantitative skills, good judgment, flexible with ability to work independently
• Experience working at a level of discretion, and the ability to exercise judgment in handling sensitive and confidential information
• Extraordinary attention to detail and organization
• Excellent problem-solving skills and naturally helpful and resourceful
• Ability to work collegially across all levels within a complex matrix organization
• Experience with external communication and working with the business community
• Maintain the highest level of discretion and confidentiality
• Knowledge of JHU as an enterprise
• Supervisory and management skills; ability to work
• Independently on multiple detailed projects at the same time
• Ability to work as part of an administrative team; must be able to exercise good independent judgment
• Excellent research and analytic skills
• Knowledge of JHU and federal HR, administrative, financial, and academic policies and procedures as they relate to staff management, undergraduate and graduate students, sponsored awards, non-sponsored and gift/endowed funds, and facilities management
• Knowledge of MS Office suite (Word and Excel), email software (MS Exchange or similar), instant messenger software (MS Lync or similar), Adobe, internet browser, SAP, SharePoint, ISIS (self-service and production environments), Coeus, electronic calendaring system (Google calendar or similar), website content management software (SiteExecutive or WordPress or similar), Interfolio
• Responsible for training, developing, supervising, and evaluating Administrative Sales Assistants, Specialists, Senior Account Coordinators, Account Coordinators, Typist(s), and Receptionist within assigned team for the branch
• Assists the Director of Administration or Office Manager and/or Office President in the hiring of Administrative Sales Assistants, Administrative Assistants or Customer Service Representatives, Typist(s), and Receptionist(s) for the office
• Maintains work schedules and approves all timesheets and vacation schedules for direct reports
• Performs desk audits for direct reports on a periodic basis to ensure all administration functions are up-to-date and are being performed accurately and efficiently
• Education Level: (Required): High School Diploma or GEDOR equivalent experience
• 3-5 years of experience in Administrative Sales Assistant, Administrative Assistant, or Customer Service Representative
• 5+ years of supervisory experience in sales administration with a food manufacturer
• Develops and maintains a working knowledge of procedures for all manufacturers represented within team of direct reports
• Ensures that direct report’s backups are thoroughly trained. Assist backups as needed during vacations and illnesses

Senior Administrative Manager Resume Examples & Samples

• Diplomatic interpersonal skills
• Manages and leads by example with maturity and integrity
• Supervisory and management skills
• Ability to work independently on multiple detailed projects at the same time
• Ability to prioritize workload and work under pressure to deadlines
• Excellent clear and concise communication skills
• Ability to identify, develop and execute strategic initiatives
• Knowledge of JHU and federal HR, administrative, financial, and academic policies and procedures sponsored awards, non-sponsored and gift/endowed funds, and facilities and staff management
• Nowledge of MS Office suite (Word and Excel), email software (MS Exchange or similar, Adobe, internet browser, SAP, SharePoint, Coeus, electronic calendar systems
• At least 10 years of administrative experience required
• HS graduate or equivalent, college degree preferred. Specialized training or education may be substituted for part of the experience
• Significant experience working in an engineering, architectural design or construction management environment is preferred
• Must be detail oriented, have strong interpersonal skills, and the ability and desire to learn about the administrative processes
• Must be proficient in MS Office Suite, including Word, Excel and database applications
• Oracle and SalesForce knowledge is a plus
• Ability to take financial and statistical information and produce reports required
• Outstanding written (including spelling, syntax and grammar), interpersonal and organizational skills are a must
• Must be able to multi-task
• Knowledge of Budgeting Theory & Practice; Financial Reporting and Controls; Financial Analysis; Theory & Practice; Contract Administration; Financial Management; Fiscal Planning and Management; and Federal, State, or Local laws and regulations
• Knowledge of electronic and paper records administration to effectively manage security, file content, retention in a FERPA environment
• Excellent computer skills with proficiency in word processing and spreadsheet software applications
• Excellent analytical and problem solving skills with demonstrated experience in data reporting and analysis
• Excellent interpersonal skills, diplomacy and the ability to work well with faculty, staff, students and parents. Demonstrated experience in implementation of strong customer services ethic in organizations
• Demonstrated experience in process analysis and improvement, new process implementation. Knowledge of Project Management and/or Lean Six Sigma is desirable
• Ability to work independently, as well as collaboratively as part of a team Knowledge of, ISIS or other student management system and/or SAP or other Enterprise Resource Process is preferred
• Bachelors in Nursing or Allied Health required
• Extensive knowledge of safety science, analysis (both common cause and root cause analysis), safety metrics, and culture change
• Experience and knowledge in performance improvement (lean six sigma and rapid cycle improvement) and change management
• The ability to analyze problems, develop recommendations and solutions and clearly communicate them to multiple stakeholders
• Experience managing projects from start to end with demonstration of successful implementation and sustained change supported by metric improvement
• Ability to develop collaborative relationships and effectively execute project management plans
• Ability to build reports and analyze data related to patient safety events
• Required Minimum Licensure/Certification: Certified Professional in Patient Safety (CPPS)
• Master’s in Business or Health administration preferred
• Experience using RCA2 processes and tools preferred
• Accreditation background, survey experience, leadership experience at a minimum manager level is preferred
• Manages and counsels teams of up to 20-30 employees, with specific focus to include performance management, talent development and employee relations
• Utilizes strong reporting experience, frequently compiling, manipulating and analyzing data in order to make appropriate management decisions
• Exercises influence at many levels of the organization, recognizing the impact of the Team’s performance on Stakeholder relations
• Excellent verbal and written communications skills, attention to detail and strong organizational skills are essential
• Demonstrated ability to develop business plans, and new models of financial analysis
• Exceptional candidates are exceedingly well organized and technically savvy, with strong and effective communication and interpersonal skills
• Ability to communicate clearly and effectively regarding Core business and compliance issues both verbally and in writing with all levels of the organization
• Ability to learn and support changing technologies related to research and financial administration
• Ensures efficient office operations by overseeing office equipment, facilities management, and other office purchasing. May include coordinating office moves as needed
• Complete invoice processing partnering with Accounts Payable
• Partner with Marketing and Research Management to supervise support staff and day-to-day activities. This includes support staff assignments and coverage during absences
• Perform deal tracking and entry utilizing the Colliers deal tracking system
• Track sales pipeline reports to assist in revenue forecasting process
• Responsible for recruitment, interviewing, hiring/terminations, conducting orientation and developing & training staff and process all related paperwork
• Oversee and approve timecards, set work schedules and approve time off requests
• Partners with brokers to address needs
• Ensures that all federal and state, local and company policies are adhered to
• Supervise the maintenance of listing and transaction files, ensuring compliance with local state and federal regulations as well as Sarbanes-Oxley
• Supervise the maintenance of records management
• Plan and coordinate office events, working with management, vendors, agenda, and guest amenities as appropriate
• Partner with Regional Operations, and Shared Services, including HR, IT, Marketing, Research, Operations, and Accounting to address office needs
• Develop systems, processes or teams that are flexible, adaptable, and results oriented reaching the goal of maximum efficiency
• Ensure that verbal or written communication is handled in a friendly, enthusiastic, and respectful manner
• Responsible for ensuring a positive and respectful office environment
• Ensure that all personnel are able to collaborate and work together to create innovative and creative solutions for the client
• Associates degree; experience may be substituted for education
• Minimum of four to six years of related experience or training
• Minimum of two years direct supervisory experience
• Requires intermediate skills with Microsoft Office Suite
• Must have administrative, budget management and supervisory skills
• Excellent organizational and prioritization skills
• Ability to work under pressure, deal with multiple deadlines, effectively handles stressful situations, and work with minimal direction/supervision
• Ability to communicate with all levels in the organization, and possess effective verbal and written skills
• Ability to solve problems involving several options in situations
• Ability to work in a complex team environment across multiple departments
• Ability to work under minimum supervision and manage tight deadlines. of the local office, the region, as well as the company as a whole
• Focus of this position is on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential
• Results orientation with strong technical/analytical skills
• Strong service orientation with attention to detail
• Makes decisions within established criteria and known processes
• Knowledgeable of office administration principles, practices and techniques
• Preferred Education
• Preferred Work Experience: Experience in an academic environment; Project management experience; Experience planning meetings, managing calendars, and making travel arrangements
• Preferred Skills: Proficiency with Microsoft Office applications; Excellent written and verbal communication skills
• Exercise discretion and independent judgement with respect to confidential and sensitive information
• Provide excellent customer service while working with all levels of academic personnel
• Flex between working on a team and working independently
• Prioritize work

Administrative Manager, Malaysia Resume Examples & Samples

• Good negotiation and interpersonal skills
• Responsible, detail-minded, organized and willing to learn
• Good communication skills, spoken and written in English and Malay
• Able to perform analytical work
• Proficient in Microsoft programs such as Word, Excel and PowerPoint
• Attends “Due Process” meetings with Employee Relations, documents performance issues and issues progressive discipline in partnership with Employee Relations, schedules Step 1 meetings as requested
• Develops written processes, memos and communication to improve the operation based on the direction of the Housekeeping Director
• Develops metrics, systems, and procedures for tracking productivity to identify specific opportunities for improvement
• Drives performances demonstrates a sense of urgency to set high expectations, prioritize work and resources, and solve problems by identifying solutions that last while coaching others to perform and succeed
• Ensures all attendance is tracked accurately in Workday, including all FMLA and personal / medical leave.Works with WFM to ensure all layoffs and FMLAs are entered immediately
• Ensures lay-off on-call procedures are followed and that the 2 out of 7 absenteeism records are maintained
• Follow-up with employees for failures to clock-in/out and issues discipline in accordance with departmental and company policies
• Hotsos Administrator for the HSKP and EVS departments
• Maintain bidding station standards
• Maintain bulletin board updates
• Maintains Black Berry phones records and troubleshoot device issues with IT/PBX
• Maintain Pay changes in Workday: E.g.: pay rate 80% 90% and 100% union increases, promotions, etc
• Manages assigned functions consistent that support the strategic plan and vision for the department, division, and property
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that
• Promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
• Monitors all personnel request forms for new hires and obtains appropriate approvals. Prepares/reviews employee forms and compensation related paperwork to ensure compliance to staff plan and budgeting constraint
• Processes all counseling notices for the Housekeeping Management team which includes documenting and tracking all room inspection reports
• Researches weekly labor financial variances and provides analytical summaries
• Preform all other job related duties as requested
• At least 5 years of experience in a related position and/or equivalent education and experience
• Able to access computer systems, extract and input information and be seated before a computer monitor for extended periods of time
• Able to analyze budgets, overtime reports, FTE reports and financial reports
• Excellent working knowledge of computer systems and microcomputers software programs such as Workday, Kronos, LMS system, Stratton Warren, Microsoft Word, Excel, Power Point, etc
• Able to effectively communicate in English, in both written and oral forms

Mlabs Administrative Manager Resume Examples & Samples

• Manager of two (2) direct reports - MLabs Operations Manager and Informatics Senior Analyst with 12 indirect reports
• Responsible (directly or indirectly) for all subordinate staff activities related to human resource management (hiring, promotion, salary changes, performance coaching, disciplinary actions, mandatory competencies and annual evaluations)
• Promote employee job satisfaction and professional growth
• Build team engagement with focus on trust and cooperation
• Responsible (directly or indirectly) for all UMHS and Departmental obligations associated with the management of MLabs Division or its staff (e.g., Payroll, UMHS mandatories, Master Control Policy and Procedure Signoff, Fire and Safety Committee, Laboratory Communication Committee, Regular Staff Meetings, Clinical Pathology Operations Meeting)
• Responsible for oversight of division budget, management of expense allocation and monthly reconciliation of expense report
• Approve MPathways Vendor Payments and Facilitate Vendor Purchasing Agreements
• Provide management and leadership to ensure successful implementation of new client service expectations as defined and articulated by Business Development Strategist
• Provide direct oversight of existing services provided to clients and facilitate implementation for changes or expanded services as communicated by Business Development Strategist
• Responsible (directly or indirectly) for client problem resolution and service recovery
• Provide Leadership for key projects – (e.g. in FY17, Sales Force, Website, Call Center Expansion and relocation to NCRC)
• Develop and maintain Division QA Reports using metrics as effective and timely indicators of change/progress
• Develop and/or contribute to metrics that measure team productivity and proper allocation of resources
• Provide direction to Pathology Informatics, Clinical and Anatomical Billing Groups and Laboratory Supervisors on MLabs specific initiatives
• Knowledgeable of Legal and Regulatory Requirements Pertinent to Reference Laboratory Business
• Bachelor’s degree in Medical Technology
• Minimum five (5) years experience in a managerial position within a large academic health system and/ or ten (10) years experience working within the reference laboratory industry
• Minimum five (5) years experience working in a clinical laboratory
• Demonstrated experience working with Human Resources
• Demonstrated experience with project management
• Proficient with Access, Excel, Microsoft Word, Powerpoint and Visio
• Ability to translate strategic business goals into operational plans
• Experience and success working in a fast-paced, service-oriented environment with an ability to manage multiple projects simultaneously
• Superb work ethic, with a drive to exceed expectations and a commitment to personal accountability and ownership
• Ability to engage team members and establish trust and cooperation from the team
• Demonstrated commitment to diversity, equity and inclusion
• Demonstrated commitment to patient and family centered care
• Master of Business Administration, Healthcare Administration or related field
• Experience with client-facing business roles, such as management, consulting, sales and marketing
• Experience with Hospital (EPIC) and Laboratory Information System (SOFT)
• Demonstrated experience effectively managing numerous simultaneous projects requiring internal team and external vendor support to achieve client service expectations
• Ability to work flexible hours to meet goals and deadlines
• Preferred Work Experience:Ten or more years within the University System of Georgia
• Preferred Skills:Excellent written and oral communication skills are require
• Ability to create ad hoc reports for CACP's Executive Director
• Ability to conduct and attend meetings in the absence of Senior Level Management as their proxy
• Experience within GT or USG administrative, financial and HR systems
• Ability to Conduct staff meetings, participate in hiring, evaluations and disciplinary actions of support personnel
• Ability to manage and reconcile the state budgets; manage entire sponsored budget and maintain the pre and post award for each grant and/or contract
• Ability to assist PI's with annual reports and communicate when required with the sponsor point of contact; monitor grant opportunities for compatibility with CACP research faculty interests
• Ability to act as the HR Contact for the unit
• Requires excellent interpersonal, oral and written communication skills to interact with employees at all levels of the University
• In collaboration with the department’s senior leadership, the ability to develop and execute strategy
• Record of accomplishment in managing others such as
• Highly organized and detail oriented with ability to prioritize multiple responsibilities
• Comprehensive knowledge of SAP and all of its functions. Able to identify short and long-term problems, strengths and weaknesses of current practices, alternatives, and implementing creative solutions to address complicated issues. Advance proficiency in Microsoft Office Suite applications (Word, Excel, and PowerPoint)
• Ability to manage budgetary matters at both high oversight and detailed analysis level
• Ability to work independently. Knowledge of JHU policies and procedures
• Knowledge of federal regulations related to sponsored funding for educational institutions (Circular A-21, A-133, and FARS)
• Working knowledge of electronic proposal submission systems, i.e. Coeus, NIH Commons, FastLane, and Grant.gov. Understanding of general accounting principles and practices
• Ability to analyze data to project revenues and expenditures
• Able to work in a team and embrace a hands-on approach to management
• Monitor and coordinate programs and actions
• Coordinate the activities of one or more functions to effect unity of operation
• Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem
• Participate in periodic management meetings to keep top management informed of problems and concerns
• Plan to achieve goals or establish priorities
• Implement changes or develop new policies, procedures and/or methods
• Help unit/area/department to understand, share, and support the vision
• Preferred Work Experience: Experience with document review and editing
• Preferred Skills: Proficiency with Microsoft Word, Excel, PowerPoint and Outlook; Strong organizational skills and attention to detail; Excellent interpersonal and communication skills (oral and written)
• An in-depth understanding of unit organizational and operational issues as well as strategic goals
• A strong understanding of development strategies including alumni stewardship
• The ability to master common office software applications (e.g., Adobe Acrobat Professional)
• 5+ years supervisory experience preferred
• 3+ years line manager experience preferred
• Series 7, 66, 8 or 9/10
• Insurance License (Life and Variable Annuities) preferred or will obtain in first year
• Strong coaching and communication skills
• 35% Export Product Registration
• 15% Export Logistics
• 20% Managing daily office funtions around customer service
• 15% Back-up of daily office funtions
• 5% Participation in safety and employee engagement functions
• 5% Learning and Development/ Training
• 5% Office management of IT and implementation of new technologies
• Experience supervising and leading others
• Ability to manage and organize priorities
• Ability to work independently and also as a team member
• Must be flexible and exhibit positive attitude
• Strong MS Office experience
• Available for occasional travel
• May require to work overtime
• May serve as the primary liaison for business activities within the department. Demonstrates commitment to improving service and product quality for internal and external customers. Designs systems and processes which enhance efficiency and effectiveness of internal controls and ensure the integrity of the department (quality control). Assures that effective internal controls are developed and maintained to ensure integrity of the Department/Divisions/Institution
• Interfaces with information systems to resolve computer hardware and software problems developing strategies to manage and improve departmental effectiveness. Recommends and oversees the installation of new software packages
• Provides administrative oversight for department education programs for students, residents, and fellows including recruitment, orientation, training, records management as well as continuing education for faculty members
• Coordinates the department's physical resource utilization including space planning, budget and inventory control, purchasing and utilization of department resources, and other property maintenance providing project management oversight in the setup and establishment of new laboratories, offices or clinical spacefor incoming faculty
• Trains and leads associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Coordinates delivery truck deliveries and maintenance
• May perform a variety of customer service, warehouse, and office administration duties as necessary
• Acts as the contact person for various computer systems such as ASI, JDE, PC, etc
• Provides feedback to management regarding staff performance evaluations
• Responsible for the overall operations with regards to freight, shrink, margins and overtime
• Assures customer confidence is achieved on a consistent basis
• Ensures associates follow standard safety procedures in order to be in compliance with safety program corporate standards
• May assume management responsibilities in the absence of the SSC or Stone Manager
• May perform other related duties as required
• Requires high school diploma or GED
• Some college preferred
• Computer Software Knowledge (Word, Excel, Lotus Notes)
• SSC Operating Procedures
• Certified Forklift Operator
• Three or more years customer service and warehouse experience
• Manage and coordinate plant budget, monitor profit/loss
• Work with Plant Manager and department leads to develop and monitor the business plan and the operation maintenance and capital budgets for the plant
• Prepare five year operating and maintenance and capital budgets for the plant
• Prepare expenditure monthly variance to budget reports and expenditure forecast reports
• Monitor and analyze expenditures and provide timely information to plant management in support of financial and operational planning and decision making by utilizing various budget and planning systems and tools
• Interface with corporate Operations Analytics team and Supply Chain team with plant financial information
• Manage accurate and timely receipt, approval, and processing of invoices
• Manage human resources and employee relations at the plant level
• Serve as a community liaison, including coordinating plant charitable contributions
• Manage time entry and payroll functions
• Manage the ADP payroll process for plant staff, including reporting and summarizing payroll data for analysis
• Work with the Plant Manager and department leads to provide leadership and supervision on the employment process with specific emphasis on recruitment, pre-employment testing, interviewing, selection and employee orientation
• Administer the employment process within all EEO/AA, ADA, ADEA, FMLA, FLSA and other state or federal regulatory compliance requirements in conjunction with HR Business Partner and other HR staff
• Manage employee personnel transactions, including promotions, transfers, resignations and retirements
• Manage the procurement and travel credit card process, including the reporting of tax information and submission of records
• Manages the contractor and visitor access and badging process
• Coordinate and manages plant service award process
• Coordinate input from employees to ensure needed resources are accurately planned, budgeted and expensed in compliance with department and business group goals and objectives
• Coordinate the plant information technology needs
• Supervise plant administrator clerical functions. This includes, but is not limited to: mail, AP processing, payroll processing, records management, and tracking of coal, oil and generation statistical data
• Supervise plant storeroom functions. This includes, but is not limited to: verifying inventory accuracy and data, including counting of stores items, ordering stocked material, and ensuring inventory description information is accurate and up to date to ensure correct materials are on hand when needed. Ensure stores items are ordered, received and issued according to Company procedures
• Monitor performance of existing contracts for materials and services provided to the plant
• With the Plant Manager, participate in contract dispute resolutions
• Assist leadership with bargaining union contract language
• Manage and maintain all files pertaining to union interaction such as grievances, fact findings, and discipline
• Act as benefit liaison for plant personnel
• Required: Eight to ten years of experience in administration, accounting, and general office management or equivalent
• Required: Strong ability to use a personal computer and related applications including Microsoft Office products. Knowledge and use of other software applications such as PeopleSoft and Maximo

Area Administrative Manager Resume Examples & Samples

• Please ensure that you attach a resume with your application submission to this requisition
• Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines
• Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website
• Minimum 2 years high level administrative support
• 2 years prior real estate office administration experience preferred and prior experieince with direct supervision of staff
• Strong working knowledge of MS Office Suite & the Internet
• Demonstrated ability to promote best practices, ability to handle multiple tasks and coordinate various assignments while maintaining poise and the ability to work independently
• Assist with the review and interpret proposals to ensure accuracy of budgets, compliance and required regulations, and incorporation of all required elements
• Assist with tracking the status of contract negotiations, budget negotiations, and works with the Network Regulatory Manager regarding the status of Institutional Review Board (IRB) submissions
• Identify and implement ways to improve efficiency and increase productivity and profitability
• Assist in the development of annual budgets for all research activities
• Assist with the purchase and maintenance of equipment, including purchase orders, licensing agreements and competitive bidding
• Implement and ensure the application of institutional and departmental policies and procedures related administrative activities
• Submit application for hiring to MHRI Human Resource office (as needed)
• Attend meetings (e.g., manager meeting, staff meeting)
• Active membership and participation on an MHRI management council
• Conduct staff meetings and one-on-one meetings on a regular basis with direct report(s) as needed
• Evaluate workload and adjust staff levels and schedules to meet projected workload as needed
• Hire, supervise, council, evaluate and document performance for all direct reports as needed

Divisional Administrative Manager Resume Examples & Samples

• Applies knowledge of business processes, personnel management, and budgetary controls
• Evaluates financial activities to ensure compliance with company standards
• Manages a team of Regional Administrative Assistants
• Consults with senior management on matters related to administrative/business management activities and implements processes and procedures
• Serves as a resource to others in solving time sensitive and complex problems
• Selection and resourcing of sites and vendors for divisional conferences and events
• Manage all contract negotiations for divisional conferences and events including managing the event budget
• Must be able to work nights and weekends, variable schedule(s) as necessary
• Manage conference calls, Divisional meetings, and other projects for Division
• Draft correspondence and other communication on behalf of the SVP and other Divisional support managers
• Preferred Work Experience: Experience with Human Resources and/or Faculty Affairs; Administrative experience in a higher education setting
• Preferred Skills:Knowledge of the immigrant visa process
• High-level verbal and written communication skills
• Customer service skills to work with faculty, staff, students and visitors
• Experience with reviewing and implementing policies and compliance
• Ability to develop relationships with and act as liaison with the Dean's office and Schools within the College

Administrative Manager, Neurology Resume Examples & Samples

• Strong analytic and quantitative skills
• Ability to develop business plans and be comfortable with analyzing complex information from a variety of sources
• Very good organizational skills. Flexibility to handle multiple tasks and deadline pressure
• Ability to mentor and supervise administrative and technical staff effectively. Ability to handle issues of sensitive nature, abiding by institutional guidelines. Ability to recruit, train and supervise staff and ensure that HR transactions are completed in an accurate and timely manner. Ability to provide support, direction and development to staff
• Ability to develop a common vision for diverse constituents, communicate effectively, promote ideas, and take ownership and responsibility for activities. Very strong verbal and written communication skills
• Presentation skills for conveying data and information to physician and administrative staff
• Ability to take initiative, identify issue and develop effective solutions
• Ability to make decisions efficiently and independently
• Strong computer skills (including operating systems, word processing, database, electronic mail, Internet, spreadsheets, etc)
• Effective financial, including ability to develop and monitor budgets, manage "front-end" billing, and address billing issues to ensure revenue maximization as well as ensures timely evaluations
• Direct: ~10 FTEs
• Indirect: ~45 FTEs
• Professional Staff Supported: ~35

Administrative Manager, Senior Resume Examples & Samples

• Monitors all Transplant Center, Transplant Division, Transplant Clinic, sundry, escrow, development, and research funds (as applicable)
• Maintains database of current physician credentialing, including DEA certificates, license renewals, professional liability certificates, participation status/provider numbers with the various managed care plans, UPIN numbers, social security numbers, CV’s, etc
• Coordinates the submission of credentialing documents/ applications using database of physician information
• Monitors and updates, with the Program Director, transplant surgical training affiliation agreements with outside institutions; Maintain and foster relationships with those institutions where our trainees rotate, and those institutions whose trainees rotate to the MGH
• Is familiar with institutional policy updates developed by the Executive Committee on Teaching and Education (ECOTE) and Partners Education Council (PEC), communicates those changes to the trainees as appropriate, and ensures Program compliance (e.g. with Partners Guidelines for Industry Support of Educational Programs, Partners Moonlighting Policies, etc.)
• Is familiar with the ASTS Fellows and their professional and personal needs, acting with the Program Director as a resource for those needs
• Provide administrative and clerical support to the Program Director as needed
• Advanced knowledge of medical office practice, procedures, systems and insurance programs with ability to ensure proper and efficient workflow and compliance
• Demonstrated ability to coordinate the work of others, train, assess and supervise staff and ensure performance meets requirements
• Effectively lead teams, committees and meetings to provide and/or obtain information, understanding, consensus and actions
• Exceptional focus on patient care and the patient experience within a practice setting; able to collaboratively resolve escalated problems and concerns; able to proactively identify roadblocks and implement appropriate solutions
• Skilled in workplace partnerships to facilitate and promote programs, operations and collaborations
• Strong communication and interpersonal abilities. Able to speak effectively to individuals and groups, including staff, vendors and others from all levels of an organization and diverse communities. Able to provide and guide service recovery
• Successful background in program development, network expansion and service outreach with knowledge of healthcare marketing and social media
• Strong project management skills to independently and collaboratively participate in or lead process improvement and/or projects within the division
• Solid leadership skills with the abiity to apply management skills and experience in routine to complex personnel, operational and administrative matters
• Superior skills in financial analysis and financial modeling, including ability to develop and monitor budgets, manage "front-end" billing, and review and address billing statistics and issues to ensure revenue maximization. Ability to ensure timely submission and review of budgets
• Ability to work with physicians and relate to their concerns on a one-to-one and group basis
• Strong sense of fairness in dealing with personnel at subordinate, peer, and superior levels
• Must have the ability to be function in a fast-paced environment and manage competing demands effectively
• Requires a high level of empathy, compassion and confidentiality
• Ability to take initiative and exercise judgment required
• Computer skills that include PC skills (MS Office, Windows), database and hospital computer systems. Demonstrated ability to use social media technology
• Maintains knowledge in office operations, transplant regulations, compliance requirements and privacy, to include: Joint Commission, HIPAA and CMS

South Florida Complex Administrative Manager Resume Examples & Samples

• Recruits, selects, trains and supervises operations support associates in multiple branches
• Manages all administrative matters in the hiring/termination of financial advisors and trainees, and their transition in and out of the branches
• Conducts ongoing performance management, scheduled performance appraisals and salary reviews of branch support associates (Complex Manager may be involved), and maintains associate files
• Coordinates registrations, continuing education, licensing, etc. of associates
• Maintains records of all complaints and ensures all E&Os are filed and responses are completed
• Monitors alerts and supervises any necessary follow-up
• Tracks, reviews and approves expense reports, marketing allowances/expenses and other complex expenses/charge backs
• May be responsible for ensuring compliance with firm and regulatory policies and procedures
• Performs other duties and responsibilities as assigned; may perform some Complex Manager duties
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• Employ good analytical skills to be able to research and resolve problems
• Monitors daily work of associates evaluating workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
• Conduct staff meetings at multiple branches
• Apprises Complex Manager of all appropriate matters, and assists with disseminating information to associates
• Acts as Resident Manager or Rep in Charge when required
• Assists in the development and monitoring of office revenue and expense budgets
• Bachelor’s degree from college or university in related field and a minimum of six years Administrative Manager experience in the financial services industry
• Preferably 4 years experience managing people
• Extensive knowledge across administrative functions
• Strong management and leadership abilities
• Expert level knowledge of providing concierge like service and maintaining cutomer relations
• Expert level knowledge of change management processes and implementation
• Expert level knowledge of analytical thinking and issue resolution; and,
• Knowledge of leveraging relationships across the firm meet goals
• Develop and prioritize deployment, continuous process improvement, reporting, management of
• Create relevant change management plans taking into consideration how to influence stakeholders on what is changing and why as well as their role in the change
• Learn, present and explain new or changed systems, processes or technology to leaders and teams in market
• Engage with the Lines of Service to understand their pain points and how EA/TA team may support the business
• Identify and addresses areas for continuous process improvement, best practice sharing, strategic direction
• Assess and address cost, efficiency and productivity metrics
• Monitor and drive appropriate standards of utilization and productivity to meet budget goals
• Collaborate with EA/TA Managers across the nation as well as IFS colleagues in developing or enhancing programs and initiatives within the Administrative functions
• Act as a knowledge expert and leader of any Administrative function design work stream ensuring that the plan supports the needs of partners and staff
• Leverage industry leading practices, identifies areas for improvement and markets administrative support to increase levels of support
• Engage to lead the National Admin Leadership Team, Market Admin Leaders and peer Leadership support roles to establish consistency in achieving national and market goals; engages to drive the decision making process for larger scale initiatives
• Collaborate with Human Capital to manage and address team performance issues; and,
• Drive quality services
• Optimize financial performance

Assistant Administrative Manager Resume Examples & Samples

• Bachelor’s degree in Management, Business Administration, Healthcare Administration or 5-7 years of directly related management experience in healthcare
• Demonstrated effective written and oral communication, problem solving skills and customer service approach
• Demonstrated ability to work independently and as a part of a collaborative group with a commitment to team building and support
• Demonstrated competence in leadership and management
• Demonstrated ability to evaluate and make changes to process, toward continuous quality improvement
• Demonstrated ability to prioritize, complete tasks in a timely manner and effectively
• Ability to lead large group meetings in a professional and productive manner
• Expert computer skills
• Bachelor’s Degree in Healthcare or Business Administration

Practice Administrative Manager Resume Examples & Samples

• Coordinates activities including growth objectives, space allocation, procurement of technological equipment, data planning, developing goals and objectives, capital requirements and desired outcomes of programs
• Monitors program components relative to criteria by regulatory agencies
• Supports continued growth of staff and offers opportunities for advancement
• Strives to streamline operations and effectively apply new concepts and techniques for positive outcomes
• Coordinates efforts to prioritize needs of programs across departmental lines
• Coordinates physician schedules pertaining to division services
• Keeps abreast of all billing, coding and reimbursement related issues as they apply to the division and facilitates staff education in regard to these changes
• Structures the appropriate flow of data to insure timely and appropriate management of clinical and financial issues, which may comprise patient care in the department
• Minimum of three (3) years relevant managerial experience in a hospital setting required; experience in off-site practice management preferred
• Ability to communicate effectively with and maintain positive courteous, supportive, and professional working relationships with all levels of contacts
• Advanced skills and experience with office technologies including MS Word, Excel, and PowerPoint
• Familiarity with SAP preferred
• Knowledge and experience with business and financial processing and competency in working with spreadsheets
• Strong organizational skills and proven ability to handle multiple tasks within a wide variety of special projects
• Knowledge of University resources and Homewood staff and facilities
• Must be a self-starter with the proven ability to perform tasks with a considerable degree of independence and flexibility
• Must effectively contribute to the customer service oriented atmosphere within the department to assist other functional areas when needed or requested
• Acts as the first level of contact with the corporate office in the US for HR matters for both managers and employees of the San Francisco office. Requires knowledge of local governmental and legal regulations, company guidelines, and the ability to provide guidance when appropriate. Human Resources areas include, but are not limited to: Recruitment; New Employee Orientation; Termination; Exit Interviews; Benefits; HR Policies and Procedures; Employee Relations; Performance Management and Personnel Records; Educational Assistance; Training Assistance and Worker's Compensation
• Assures that all resources necessary to the office are available and maintained in accordance with company and safety policies. Coordinates office moves, space needs, supplies and equipment. Serves as the main contact with building management for office and building issues
• Handles various administrative and confidential tasks for the Operations Manager, including coordinating, preparing and monitoring expense budgets. This includes preparing POs and ensuring invoices are paid
• Manages employees with filing, mailing, reception and administrative duties which includes responsibility for staffing, performance management, training and handling disciplinary procedures when needed
• Works closely with Corporate Administration Services ensuring compliance with Corporate and Operations policies and procedures pertaining to administration responsibilities including but not limited to: purchasing, printing, company car plans, mail, files, etc
• Performs various functions including but not limited to: emergency evacuation procedures, participation to local committees (social and environmental health and safety), etc
• 10 years of relevant business experience which includes use of leadership, financial management, supervisory and human resources skills
• Supports the Regional Manager in the day to day operations of the CIH
• Supports the Regional Manager in Policy and Procedure compliance monitoring
• Coordinates administrative projects. Provides high level administrative support for the Division. Oversees and monitors calendars/schedules/appointments and daily operations
• Supports programs and clinical services by supervising and/or facilitating staff, developing policies and procedures and managing resources
• Supports Division budget development and budget variance reporting and accountability for Grants, Programs, etc
• Responsible for all confidential information within the Division
• Performs monthly review and forecasting of the departments and division operating budgets. Reviews expenditures, commitments, and forecasting projections for the FM operational budget, and regular monitors and reports on operating budget
• Administers all phases of contracting to include eVA VBO posting, receiving/opening bids & posting award notifications. Monitors and reports on Capital Outlay and Maintenance Reserve project encumbrances and payments for accuracy and correct balances. Prepares Capital Outlay and Maintenance Reserve project updates for the William & Mary Board of Visitors’ meetings
• Manages the recruitment process of all departmental employees to include facilitating the on boarding process for new employees and check out process for departing employees. Maintain the departments required training records and ensures FM staff remains current. Supervises Department’s administrative staff and provides back up assistance in their absence
• Purchases goods and services related to Capital Outlay, Maintenance Reserve, and/or FM needs using the Commonwealth of Virginia Purchasing System (eVa). Utilizes the Small Purchase Charge card (SPCC) for all applicable purchases. Ensures business purchases are in compliance with SPCC policies and procedures. Reconciles monthly SPCC transactions, account allocations, uploading electronic documents for the transactions to the bank system, and signing off on the transactions
• Significant and progressively responsible years of experience in a senior-level fiscal and administrative position is highly desirable
• Demonstrated supervisory experience is a plus

Administrative Manager Neurosurgery Days Msh Resume Examples & Samples

• Analyzes internal processes and plans or implements procedural and policy changes to improve operations
• Recommends cost saving methods, such as supply changes and disposal of records to improve efficiency of department
• Prepares and reviews operational reports and schedules to ensure accuracy and efficiency
• Assists in the planning of budgetary needs by analyzing short and long-term program plans. Collaborates with department leadership to assure the completion of the annual budget and subsequent monitoring of financial status of the department, unit or division
• Facilitates creation of training programs. Conducts training for staff to carry out departmental programs and services
• Facilitates implements quality assurance programs to meet standards and regulations of federal, state and city accrediting agencies
• Performs other related duties
• 7 years experience in an administrative or management capacity
• Manages and coordinates activities of clerical, administrative and call center personnel of the department
• Interprets and administers personnel policies such as hiring, performance appraisals, training, staff disciplinary activity and salary recommendations. Ensures compliance with federal, state and local regulations regarding equal pay and equal employment
• Ensures standards and regulations of accrediting agencies such as Joint Commission on the Accreditation of Healthcare (JCAHO) and New York State and City Department of Health are met
• Oversees education compliance monitoring. Generates monthly and ad hoc compliance reports
• Performs periodic quality assurance monitoring
• Oversees the onboarding and orientation process for new hires, including scheduling, access to IT systems, course enrollment, liaison with outside department instructors
• Oversee administration of central education course offerings, includes scheduling instructors, processing payments and responding to questions
• Manage vendor contracts and school affiliations contracts
• Oversees tuition and conferences/conventions reimbursement
• Performs performance appraisals of non-clinical administrative staff. Coordinates payroll and PTO scheduling
• Oversees room scheduling and classroom set-up. Oversees facility management including coordination of bill payments, elevator maintenance and general environment
• Customer service focused. Interface with nurses and other hospital professionals
• 7 year’s experience in an administrative or management capacity
• Works in collaboration with the MSAHC Director to develop and carry out fundraising initiatives
• Helps identify potential major individual, corporate, and foundation donors and special event leadership
• Helps develop new cultivation programs for major donors
• Conducts foundation and corporate research and drafts general operating and special projects proposals
• Collaborates with MSAHC Director on solicitation and cultivation strategies to increase number and amount of annual and major gifts
• Participates in mobilizing advisory board to support development strategies
• Manages acknowledgement, tracking, analysis and follow up of major donors and event attendees in development database
• Manages event budgets and maintains income and expense reports
• Coordinates and manages all activities related to MSAHC's benefit Breakfast and other special events and meetings designed for the education and cultivation of prospective donors
• Manages annual giving program including direct-mail appeal, fundraising publications, audiovisual projects and other materials necessary for the solicitation process
• Coordinates work of volunteers in the Center and to execute special projects
• Establishes major schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with departmental goals and objectives
• Administers departmental contracts and grants in accordance with MSMC policies and sponsors requirements regarding the maintenance of records, reports, controls and conditions governing expenditure of funds
• Recommends changes in operational policies and procedures to ensure compliance with the organization?s guidelines. Ensures activities are in compliance with federal, state and local regulations and/or guidelines
• Assists in the determination of fiscal requirements and prepare budgetary recommendations; monitors, verifies and reconciles expenditure of budgeted funds
• Ensures the adherence to budget parameters
• Maintains liaison with all levels of administration, faculty and/or outside organizations to coordinate operational activities, to accomplish directives and to facilitate the resolution of problems
• Prepares operational and financial reports and analyses. Setting forth progress, adverse trends and appropriate recommendations or conclusions
• Serves as the department?s liaison with administrative and professional staff regarding MSMC policies and procedures, personnel administration, grant administration and budgetary preparation and control
• Assists in the planning of short and long-range goals for the department, unit or division. Prepares and evaluates proposals to implement new programs and expand existing ones
• Assists in the implementation of quality assurance programs and monitoring activities to meet standards and regulations of accrediting agencies such as JCAHO, CARF and New York State and City Department of Health
• Interprets and implements University, Medical School and federal policies and regulations as they pertain to financial aid and loan forgiveness
• Manage main Student Financial Services e-mail inbox having direct counseling of students, parents and graduates on all aspects of financial aid, debt management and loan forgiveness insuring compliance with all institutional and federal aid and FERPA regulations
• Responsible for being current on all Department of Education Title IV federal aid regulations through participation in trainings, peer group/ professional association networks and professional development opportunities
• Maintains financial aid database and accurate records for audit and statistical purposes
• Assist Director of Student Financial Services, by serving as a liaison to students, alumni, and staff for Master’s programs in all matters pertaining to financial aid
• Collaborate with Admissions Office on financial aid awards for prospective and new incoming MD students
• Coordinates the updating, monitoring, verification and release of a variety of student information including tracking applicant status through the aid process for office work flow planning purposes
• Interaction with Bursars Office to assist in reconciling student’s charges and credits
• Awards student aid based on application and documentation review, conducting need analysis, exercise of professional judgment, calculating awards based on packaging parameters, and certifying federal/institutional loan disbursements
• Processing and submitting corrections of student records and payment of funds to the Federal Department of Education through Empower and the ED communication software. Send origination & disbursement reports to COD and complete reconciliation funds
• Collaborate with SFS Director in preparing informational literature indicating sources of aid, application dates, and policies/procedures of the institution
• Participates in formulating and recommending policies governing institutional aid in conjunction with higher level authorities
• Interacts with internal administrators, as well as key partner offices (i.e. Bursar, Development, Student Affairs, Registrar, Admissions, etc.) and key external contacts (Department of Education, student loan servicers, and Association of American Medical Colleges) to ensure award and disbursement of student aid
• Assists with other financial aid duties as assigned and other duties assigned by the Director of Student Financial Services
• Administers departmental contracts and grants in accordance with MSMC policies and sponsors’ requirements regarding the maintenance of records, reports, controls and conditions governing expenditure of funds
• Recommends changes in operational policies and procedures to ensure compliance with the organization’s guidelines. Ensures activities are in compliance with federal, state and local regulations and/or guidelines
• Serves as the department’s liaison with administrative and professional staff regarding MSMC policies and procedures, personnel administration, grant administration and budgetary preparation and control
• 5 years of related business experience with competency in applying general personnel practices, accounting and budgeting principles and coordination of one or more major administrative functions

Perinatal Center Administrative Manager Resume Examples & Samples

• Three to five years work experience in business, accounting, healthcare or related field
• Prior experience in a medical office or in a position with clinical and/or administrative responsibility
• Knowledge of medical office administration and patient chart abstraction
• Three years of personnel and operations management experience
• Proficient in financial management
• Ability to enhance performance thru continuous process improvement
• Must have excellent analytical skills
• Detailed oriented and meticulous
• Ability to multi-task and manage competing priorities
• Ability to manage and develop a team of high performers
• Enthusiastic and flexible
• Creative and Innovative
• Knowledge of JCAHO requirements related to the provision of primary care and protection of client confidentiality
• Familiarity with hospital and medical office operations
• Working knowledge of coding and billing practices related to hospital and professional fee services, as well as budget and productivity
• Responsible for building and managing the annual fiscal year non-sponsored budget of approximately $8 million, mapping to the current business strategy and goals of IQSS
• Advisory and oversight of all sponsored programs administration (annual budget of $6M) for the Institute including both pre- and post-award
• Financial advisory and oversight responsibility for research programs administered under IQSS’ control
• Prepare, review and advise on all Institute contracts in collaboration with OGC and OSP; serve as Institute authorized signatory
• In close collaboration with the Executive Director, strategic planning of all funds to ensure long-term financial integrity of the Institute
• Act as controller with responsibility for overall financial compliance
• Creation and development of local financial policies and procedures; proactively identifying spaces for improvement in current policies & procedures
• Advise and work with Assistant Director of Human Resources on high-level HR issues including terminations, performance issues, organizational design, CRFs, medical leaves, consultant contracts, etc. for approximately 60 exempt and non-exempt staff, 90 academic appointments, and 110 student/temp employees
• Manage space planning for the Institute’s staff, visitors, faculty and student affiliates
• Manage direct reports’ (6 exempt and non-exempt) activities and professional growth (guide work plans, provide tutoring and training, manage professional development, approve schedules, etc.)
• Manage the IQSS Undergraduate and Graduate Student Programs and various conferences and educational events
• Overall line management of the Administrative Assistants and Receptionist in the Hong Kong Office
• Represent Hong Kong Administrative management in various initiatives and projects across the firm
• Business Management Tasks: assist with management of departmental budgets, Business Continuity Planning, real estate and visitor management
• Sound business judgment and an ability to operate within a highly collaborative, humanistic environment
• Advanced proficiency across the Microsoft Office
• Required: Bachelor’s degree with at least 5-7 years of administrative experience or equivalent combination of education and experience
• Experience managing an office or administrative unit
• Strong management and organizational skills
• Direct staff supervision experience preferred
• Experience in an academic setting highly preferred
• Knowledge of Workday a plus
• Experience with grant submission process highly preferred
• Develop and maintain safety program for administrative employees. Ensure compliance with plant safety rules
• Supervise administrative positions in preparing analyses and reports in production performance, accounts payable, accounts receivable, payroll, inventory, month end closing as scheduled or requested on a daily, weekly, and monthly basis
• Create or modify programs and reports to improve efficiencies in various administrative tasks. Implement new procedures as required by corporate or division staff
• Create or modify various reports and databases as needed for management of the business. Provide detailed financial data to plant and division personnel as requested. Analyze and report plant operational performance. Utilize data to monitor and report performance by machine, by department, or by shift. Provide suggestions on methods to reduce negative variances
• Prepare, consolidate, and reconcile financial reports for month end closing. Direct, analyze, and verify month end closing entries as well as profit and loss statements. Coordinate plant physical inventory. Provide support for cost reduction and scrap reduction programs and teams. Coordinate plant budgeting process
• Hire, train, direct and mentor staff and all plant employees with diverse language, cultural and educational background. Develop subordinates through education, training, and teamwork
• Build and maintain productive employee relationships, driving employee satisfaction. Provide direction, training, and development as needed. Provide coaching, counseling, or discipline as needed. Recommend disciplinary action to plant manager. Work with HR to address employee concerns and issues
• Coordinate production scheduling, purchasing, shipping and similar functions, as required, to meet customer demands, to manage overtime, to minimize inventory and to reduce costs
• Responsible for maintain costing on all ends currently produced as well as potential business
• Responsible for maintaining internal controls over all areas of the business
• Direct day to day operations of the gift mgt. staff. Work closely with ER Admin., HBS Finance and ADS to ensure the successful implementation of financial controls/lock-box. Evaluate team capacity and processes to structure work-flow and assignments efficiently
• Oversight of acceptance/processing of gifts/pledges. Ensures that donors, brokers and fundraisers are directed to the appropriate support for the multiple donation methods, including checks, online gifts, stocks, wire transfers, and corp.matching programs. Coord. with fundraisers, ADS, and HBS Finance to ensure the proper credit of gifts and pledges is received
• Oversight of pledge mgt. related activities. Ensures ongoing maintenance of pledge related data to support pledge reminders. Coord. with fundraisers on the production of recurring pledge reminder communications. Provides up-to-date pledge schedule data to support multi-year pledge revenue forecasting
• Establish workflows/processes that are donor-centric/best practice within Advancement Services. Ability to articulate/quantify impact to resources, necessary processes and trade-offs to support fundraising strategies. Creates/develops a team with expertise to develop/manage solutions for complicated donor gifts
• International Gifts Management - working with the Donor Recognition team/frontline fundraisers, oversee processes within Gift Management for accepting, crediting, and ensuring External Relations recognizes revenue from international donors and giving vehicles. Partner with ADS/HBS Finance to map the process from beginning to end and assign process owners
• Fund Management - in partnership with Donor Relations, support the mgt. of the School’s 1,250+ restricted funds and annual spending of $170M+. Identify opportunities/solutions for process improvement and integrating disparate data sources in support of spending efforts
• Oversight/revisions of policies/procedures relating to gift mgt. operations. Ability to communicate/collaborate broadly to gain buy-in, acceptance and facility with gift policies across ER. Ensures gift mgt. staff complete associated trainings and comply with policies and procedures. Works with fundraising managers to ensure staff receive adequate training and updates regarding gift mgt. procedures
• Coordination of analytical reports and other gift information requests by Development/sr. mgt. In collaboration with the ER Business Intelligence team, develop reporting that provides insight into aggregate/individual donor behaviors. Develops data driven metrics to measure productivity, monitor data integrity, and identify areas for improvement. Provides detailed monthly gift reports in support of fiscal year fundraising results
• Oversight of individual donor histories/donor lists as req'd for the Annual Report and other published donor reports
• Oversight/maintenance of gift related data and documentation, to include transaction records, donor agreements, and other gift-related records. Ensures the appropriate storage and archiving for gift related records, per policy
• Experience working in higher education, non-profit, finance, or in support of fundraising preferred
• Experience and proficiency in the use of computers and comparable software for account management
• Strong analytical skills and understanding of how to use data to drive and support strategy. Experience with analyzing data and creating reports
• Experience with Ellucian Advance or other constituent management system
• Proficiency to interpret and evaluate policies and procedures
• Adeptness and positive manner to work well under pressure, handle several projects simultaneously, and reprioritize as needed
• Excellent verbal and writing skills with careful attention to detail
• Demonstrated initiative and ability to work independently and as part of a team
• Strong “can-do,” positive, flexible demeanor

Division Administrative Manager Resume Examples & Samples

• Support Division growth initiatives by designing, directing and managing daily administrative related activities
• Support the operational activities in satellites warehouses
• Strategize on future growth plans and supports initiatives to ensure success
• Support operations personnel and work cross functionally with purchasing and administrative teams
• Monitor worker productivity by accessing revenue margins
• Develop annual review metrics and incentive plans
• Determine advancement opportunities for operations personnel
• Create training plans as needed to help operations personnel thrive
• Utilize analytics, processes and tools to maintain an efficient and successful team
• Keep your team accountable and suggest improvements as needed
• Prepare and process recruitment related activities for searches, interviews, job offers and on boarding of personnel
• Verifies time and attendance and approves payroll
• Maintains payroll records and other files as required
• Safety and maintenance of the building and facility areas
• OPEX Budget achievement
• Bachelor’s degree in accounting, Finance or Business Administration plus
• 3 or more years administrative support experience
• Computer literate with proficiency in Windows, Outlook, MS Word, PowerPoint, Access and Excel
• Required to make independent judgments without supervision
• Capable of thinking independently and exercising good judgment
• Demonstrates ability to be fair-minded and objective
• Manage a multi person team to support
• Well rounded office service experience is required (copy, scan, print and hospitality)
• Great customer service and hospitality skills are necessary
• Form and maintain relationships with the team and the client
• Previous experience in a similar position
• Ability to effectively work individually or in a team environment
• Manage daily workflow, job requirements, due dates and employee capability to meet SLAs. Must be knowledgeable of insertion technology and processes
• Follow all facility policies, including health & safety, building securing, data security and harassment free work environment
• Support the Quality Management System, assisting in the development of procedures, work instructions and quality system documents, and actively participating in the improvement system process
• Manage assigned department in achieving operation goals for quality and productivity, with emphasis on ensuring staff is performing according to operational procedures. Ensure that the right people are made aware of production status and issues
• Manage staffing levels and allocate staffing resources with emphasis on planning within budget and minimizing overtime
• Monitor tardiness, absenteeism, accuracy of reported work hours, and staff behaviors. Take appropriate disciplinary action, as necessary, when problems are identified
• Oversee development of staff. Monitor productivity and performance, and take appropriate remedial actions, including coaching and disciplinary actions as necessary, to facilitate improvement
• Facilitate cross training with emphasis on ensuring needed depth for each operational function
• Monitor performance of service and maintenance providers as assigned, and provide feedback regarding their performance to top management
• Ensure communication down into the organization regarding changes in policies and procedures, effectiveness of the quality management system, and customer satisfaction. Also ensure that such communication is documented when required
• Report and document any accidents or injuries immediately. Investigate such incidences with emphasis on preventing recurrence. Ensure that unsafe work conditions are immediately remedied
• Analyze, utilize and react to data collected from productivity reports
• Collaborate with project teams, ensuring quality and scope of services is achieved
• Collaborate with other regional and Mega Center Facility departments to share labor and processes to ensure Client SLAs are met
• Perform various assigned tasks as required
• Technical Qualifications
• Must possess excellent written/verbal communication skills
• Ability to adapt to the changing, fast growth production environment in meeting customer expectations
• Strong administrative organization skills
• Familiarity with equipment and processes used in a high volume transactional mail facility
• Familiarity with email and Microsoft Windows environment is required
• Familiarity with Productivity reports
• Candidates must have High School Diploma or GED
• College degree and / or 2 - 3 years working in a supervisory capacity
• Proven leadership experience required; minimum 2 years’ Service Delivery Manager (SDM) experience within the service industry
• Minimum of 2 years supervisory experience,
• Demonstrated knowledge and experience with transactional mail functions and equipment
• Minimum 5 years’ management experience in a production environment
• Demonstrated knowledge and experience with productivity measurements
• Effective client relationship building skills, and uses creative solutions to exceed client expectations
• Demonstrates good judgment under pressure, and works well in a multi-tasking
• Assist in coordinating Clinical Grand Rounds, including scheduling and processing CME paperwork
• Assist in coordinating Physician Report Cards, including collecting data, running reports and formatting the information
• Communication with internal and external customers, UPP and all centralized functions
• Coordinate meetings through scheduling, communicating with participants and taking minutes
• In the absence of the Administrator, has authority to expedite all office inquiries
• Manage the preparation of and follow through of all business forms, requisitions and expense reports related to the Administrator
• Represent the Administrator with regard to responding to queries from the public at large, academic and institutional programs, as well as the private sector
• Responsible for the provision of continuing medical education credits to faculty who attend committees and meetings to which those credits apply
• Supervise other support positions related to the Administrator
• Five (5) years of progressively responsible administrative experience required
• One (1) year of supervisory experience required
• B.A. degree in business, health care administration, public administration or related field and health care administration experience preferred
• Excellent organizational skills and the ability to perform under stress
• Experience working in a high profile department preferred
• Experience with Washington State University budget, accounting and personnel systems
• Demonstrated ability to work with diverse clientele
• Demonstrated ability to multi-task, and manage multiple projects and events
• Experience in delivering excellent customer service
• Experience is developing budget forecasts
• Proficiency in Microsoft Office environment, including spreadsheet, data base, word processing, calendaring and email
• Oversee Chair’s travel arrangements, including flights, hotels, ground transportation, and visas
• Composes and edits correspondence
• Prioritize work to ensure appropriate and timely preparation for meetings and speaking engagements
• Maintain confidential files and communications
• Assess all speaking and other invitations and aid in determining which events the Chair will attend; perform necessary follow-up to accept or decline
• Work with the research and writing team to ensure proper and complete preparation of materials for classes, meetings, conferences, and speaking obligations
• Coordinates and supervises staff assistant support
• Manages and lead a administrative team on office administration support operation in 2 locations
• Ensure administration department runs smoothly within department including stationery, beverages, front desk,visitors’ management, plant security and overall cleanliness management
• Maintains safe & secure environment for all employees
• Provides supplies and services by identifying needs for reception, pantry, parking, building accesses; establishing policies, procedures and work schedules
• Provide communication systems by identifying needs by evaluating options, maintaining equipment; reviewing and approving invoices
• Purchases goods & services, including equipment by obtaining requirements; negotiating price, quality and delivery and reviewing, approving invoices
• Plan office spaces, managing project expenses
• Ensure administrative budgets are well managed with quality goods and services acquired
• In charge of visitors and guest management. Inclusive hotels, transportations and visas
• Provide secretarial support to the directors
• In charge of office and hr events coordination and events
• Other ad-hoc tasks required
• Minimum 5 years related experience in overall office management
• Good communication skills is required
• Maturity and influencing skills to work collaboratively within and across team
• Able to lead a team with different locations
• Within 45 years of age
• Ensures budgetary compliance with DOL contract, following ResCare guidelines
• Ensures integrity of financial records and database
• Ensures integrity and smooth operation of all aspects of student pay and financial matters
• Oversees center financial accounting operations, regarding payroll, accounts payable, travel and training expenses, and impress account for Student Welfare Fund
• Administration of the small business-subcontracting plan complies with Affirmative Action goals
• Ensures center purchases and expenditures are timely and cost effective in compliance with FAR requirements
• Monitors warehouse operations and ensure the integrity of the property accountability system and consumable goods inventory
• Ensures Center complies with JCDC security requirements
• Ensures compliance with OSHA, EPA, ADA, other federal state and local regulations and codes
• Ensures implementation and effectiveness of energy conservation plan and fire suppression systems
• Ensures that Food Service operates within DOL, ResCare and Center guidelines and in compliance with OSHA, EPA, state and local sanitation and health regulations
• Ensure cooperation and information flow among and between departments for trainee record and accountability data
• An up-to-date permanent file record for all students is maintained during their enrollment
• After termination, records are distributed to all appropriate agencies both on-Center and off-Center
• 1771 Andrews Avenue , Bronx, NY 10453 USA
• In-depth knowledge of the functional area. Demonstrated leadership skills and proven ability to manage and oversee the daily operations of lab. Skill in analyzing information, situations, practices, or procedures to define the problem or objective, identify relevant factors, formulate logical and objective conclusions, and recognize alternatives and their implications
• Experience analyzing financial data to develop budgets, and monitor spending. Demonstrated knowledge of contract and grant policy, procedures, preparation, and submission. Knowledge of federal and non-federal agency requirements and regulations for sponsored research
• Demonstrated knowledge of IRB research policies and procedures and ability to prepare required documents
• Excellent writing skills with demonstrated experience contributing to scientific research proposals and writing papers for publication. Knowledge of proper formats, grammar, and spelling in English and proofreading ability sufficient to compose, edit, and publish professional correspondence and information without errors
• Demonstrated experience in negotiating with vendors, logistics, production management, budgeting, and preparing communication materials
• Experience in oversight of use, maintenance, and repair of laboratory equipment and working with IT support to maintain computer systems and equipment
• Experience establishing Collaborative Research Agreements and Multi-campus Awards, including generating MTAs when needed
• Proven ability to manage scheduling and calendar for high level leadership serving in multiple roles
• Excellent interpersonal skills including tact, maturity, professionalism, diplomacy and flexibility. Proven ability to work independently and/or in a team framework in conjunction with principles of community and in a lab environment that interacts with diverse groups, staff, faculty and research subjects including industry and leaders from local research institutions
• Bachelor's degree or equivalent experience. Familiarity with science specifically in biology
• Knowledge of scientific research and research laboratory operations
• Demonstrated knowledge of University policy and procedures for purchasing, travel, disbursements, inventory, and contract and grant administration. Experience interacting with UCSD business offices, HR, OPAFS, OCGA, Procurement and others as well as working knowledge of online systems such as FinancialLink, TravelLink, EmployeeLink and Blink
• Perform internal equity reviews for current staff and recommend pay adjustments, new hire salaries, etc. Advise senior management on best pay practices and philosophy in an effort to maintain internal equity among coaches and staff. Develop and administer coaches’ employment contracts for new coaches and on an annual basis; includes 4 multi-year contracts and approximately 66 annual contracts
• Plan, develop and direct the procedures for recruitment and selection of new department employees in appointed coach, assistant coach, professional, support and service maintenance staff positions. Ensuring that coaches take steps in compliance with NCAA regarding the appointment of coaches and recruiting activities; communicating with other universities to determine when new coaches are eligible to recruit for IUPUI
• Management of Professional Behavior and Conduct of Coaches; participate in the investigation and resolution of ongoing employee relations problems, anticipate problems whenever possible, and develop, recommend, and initiate appropriate steps for resolution. Work with supervisors, management and employees to address employee performance issues, including employee corrective action and development of performance improvement plans. Educate and train department area supervisors and management in legal issues, policies and processes in regards to employees. Plan and coordinate employee development opportunities for department staff
• Plan, direct, and supervise all activities relating to the administration and maintenance of payroll for the athletics department employees. Establish payroll processing standards the development and implementation of accurate, timely, consistent and compliant payroll processing practices. Ensure the application of internal guidelines, university policy and state and federal regulations; the implementation of new and revised payroll processes and procedures, as well as the ongoing training and development needs for the staff to effectively use and apply system applications in university systems in HRMS, TIME, etc
• Work with the Director of Athletics and Deputy AD to identify and implement tools/strategies to enhance interdepartmental communication, improve efficiency and effectiveness of internal processes
• Execution of various surveys and compilation, interpretation of data to assist Director of Athletics, Deputy AD, and Senior Associate AD in all decision making with regards to internal and external constituent feedback, strategic planning, and student-athlete experience
• Manage the scheduling and logistical aspects of the Faculty Athletics Committee meetings, The Summit League Athletic Directors and Joint Group meetings, the Head Coaches meetings, Athletics Administrative Staff meetings and retreats, Athletics Department All-Staff meetings, Jaguars Athletic Club meetings, and assist with preparation and follow up action items for each meeting
• Process philanthropic gifts per IUPUI Foundation policies and procedures
• Assist the Director of Athletics and Senior Associate AD in the development, maintenance of alumni and donor databases and use mass communication tools to provide various information to external constituents
• Provide support to the Director of Athletics and Senior Associate AD with regards to hospitality efforts and game day activities for men’s basketball, conference and NCAA events hosted by the institution, as well as other home athletic events as assigned
• Represent the Department of Intercollegiate Athletics as advisor to any student organization(s) whose mission it is to support intercollegiate athletics at IUPUI
• Education:High School Graduate
• Experience: Five years prior work experience in a service industry and two years supervisory or management experience
• Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit, which are specific to the needs of the patient population served (if applicable)
• Preferred: Bachelor’s Degree
• Self-starter who works efficiently
• Ability to multitask and prioritize tasks effectively
• All employees are expected to fully support Baylor’s mission to educate men and women for worldwide leadership and service by integrating academic excellence and Christian commitment within a caring community. All employees of Baylor University are expected to fully support and contribute to the university’s mission
• Experience Baylor academics with outstanding tuition remission for eligible staff and qualified dependents
• Attend and participate in meetings held for all Administrative Managers
• Attend training as needed and as offered
• Experience in Management of web content and social media is a plus
• Strong organizational and people skills
• Strong customer service orientation and organizational skills
• Demonstrated experience with budget management
• Ability to communicate with various audiences and some experience with event planning
• Working knowledge of office productive software and ability to learn new technologies
• Ability to work independently, and to manage project timelines
• Ability to learn and apply University policies and procedures to ensure operational compliance and reliable judgement
• Ability to ensure compliance with prescribed operating procedures/policies, safety standards, and legal and liability issues
• Bachelor's degree preferred or combined eduation and equivalent years of relevant experience
• Three to five years' experience in a professional office environment, preferably in higher education
• Bachelor's degree in a related field and five years of experience in administration and/or operations; or an equivalent combination of education and experience
• Knowledge of a variety of administrative operational activities such as events planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines
• Working knowledge of common organization-specific and other computer application programs, including Word, Excel, PowerPoint, Endnote, Mail Clients and Scheduling Software
• Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
• Strong skills in short term planning, analysis and problem-solving and customer service
• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management
• Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees
• Previous experience in an academic and/or, public health, or healthcare setting or non-profit organization
• Previous experience with Integrative medicine or CAM (complementary/alternative medicine)
• Previous experience with the University of California system
• Previous experience providing administrative support in a professional office environment; demonstrated ability to work with confidentiality on complex and sensitive issues; a high level of customer service, focused attention to detail and ability to meet deadlines in a high pace setting
• Working knowledge of procurement and business principles with the ability to research, problem solve, analyze accounts, and perform calculations using spreadsheets, and create reports
• Ability to work with individuals from a variety of backgrounds and personality types to accomplish multiple tasks, strong communication skills and top-notch interpersonal skills
• Bachelor’s degree in Accounting, Business, Finance, Management or related field or training and experience in bookkeeping/accounting procedures, analysis and reporting equivalent to a Bachelor’s degree
• Experience in higher education, specifically academics and research
• Experience with Banner Finance, Hokiemart, MicroStrategy, PeopleAdmin and a variety of reporting systems
• Working knowledge of Excel and other Microsoft applications with the ability to work with complex data, create formulas, and import and export data
• Experience working with education and general funds as well as foundation or private funding
• Experience supervising and/or leading staff
• Work with sales and service partners to support strategic initiatives and resolve day-to-day issues
• Supervise proper registration for FSAs and support staff
• Respond to client sales practice complaints
• Perform supervisory reviews including
• Business Acumen
• Driving Results
• General management skills
• Timeshare experience
• Strong organizational and presentation skills required
• Training Module completion of the following is required for internal applicant
• Strong knowledge of MS Office specifically, MS Excel preferred
• Timeshare experience preferred, but not mandatory
• Team management skills mandatory
• Must be self-motivated, being able to manage multiple projects while incorporating work style with team objectives at both the Area, Regional, BU, and corporate level
• Must be well organized and able to perform under stressful situations
• Must be able to communicate and partner effectively with all levels of the organization
• Must be decision-minded, capable of providing senior management clear paths to optimal results desired
• Position will oversee various roles directly. The total organization under management of this position will be vary depending on the size of the site but will include Supervisor, and Coordinator titles for both salaried and hourly roles
• Regional - Overnight
• Industry Specific
• Serve as key contact person on the CH-Dash team for finance and grant-related information
• Track grant activities, required deliverables, and prepare regular progress reports for project leadership and funders
• Monitor subcontractors progress toward deliverables and process approved invoices
• Coordinate with Director and external contractors to develop and execute the projects sustainability plan
• Event planning, including scheduling meetings and organizing conferences
• Schedule and coordinate travel for CH-Dash team members
• Assist in preparing journal articles, reports, and policy briefs
• Communicate effectively with other project staff and stakeholders
• Conduct other administrative tasks as necessary
• To qualify you must have a A bachelors degree and project management experience is required
• Experience drafting business plans, particularly in academic/non-profit settings
• Minimum 2-3 years experience in grants management
• Strong time-management and prioritization skills; ability to work well under pressure and in teams
• Proficiency with MS Office Suite
• Experience with communications, managing web content, and developing social media material not required but desirable
• Prepare and process Physician recruitment related activities for searches, staff appointments, credentials, promotion and tenure compliance with administration office
• Maintain and process department payroll and department files
• Recruit and select support secretarial staff and responsible for scheduling their activities. Supervise secretarial support staff
• Maintain calendars, schedules and meetings
• Prepares, edits and distributes correspondence and reports as needed
• Provides support and collaboration with the Program Director and the University’s Office of Educational Affairs (OEA) TO ENSURE FULL COMPLIANCE WITH THE Accreditation Council for Graduate Medical Education (ACCGME) Institutional and Program requirements. This includes data management functions in support of the University and ACGME requirements. Maintains external regulatory reports, data and rosters as applicable within established timeframes (AMA FREIDA, ACGME WebAds, GME Track, etc
• Assists with the internal review process, including continuing quality improvement initiatives and follow up (Internal Review Tracking Matrix)
• Coordination and documentation of administrative and residency related meetings
• Responsible for maintain departmental accounts including, but not limited to, the GME, PEA, PSA, AND DOE account. Maintains internal tracking or education funds provided to residents
• 3-5 years administrative support experience, in a medical office or medical related facility
• Work with the Chiefs and Administrative Director to develop annual operating and capital budgets for all MGPO and GH funds within the Divisions
• Monitors and analyzes monthly services statistics. Responsible for variance reporting and explanation
• Prepares and presents various statistical reports, cost analyses and budget justifications
• Monitors MGPO and GH funds within the Divisions
• Ensures that payment of invoices and reimbursements for travel and other out-of-pocket purchases are prepared and processed according to institutional policies. Prepares Purchase Orders as needed
• Coordinates with Accounts Payable, Research Finance, Payroll, and other departments as needed for resolution of errors or identification of charges
• Meets routinely with the physician leaders and Administrative Director regarding service finances and statistics
• Review and analyze monthly/annual practice expenses including overtime, temporary staffing, outside services, supplies, etc to ensure adherence to budget. Prepares budget variance reports on a monthly basis, reporting on overages in expense categories
• Reviews statements with each physician/group and recommends and implements measures for cost containment as appropriate
• Works with Administrative to approve all capital purchases
• Oversees billing practices
• Works with physicians and administrative support staff to establish “front-end” procedures incorporating best practices (scheduling, co-pay collection, charge capture, etc.) and facilitate efficient billing practices; monitors and tracks services; ensures capture and timely submission to billing service of all services provided. Continually reassess the operation to enhance these processes
• Meets monthly with billing liaison and oversees activities of billing service to ensure timely/maximized collections
• Works with Physicians, Professional Billing Office, GH billing team, and Administrative Director to routinely review practice fee schedules relative to marketplace third party reimbursements to ensure that revenues are maximized and practice fees are consistent with marketplace
• Works with the GH and PBO billing teams to develop and implement billing processes for new services and non-covered services
• Analyzes billings data (IPort, EPIC, etc.) to
• Provides direct supervision to and is responsible for the conduct, operations, and results of the administrative support staff, medical assistants and ambulatory nursing staff
• Coordinates with Human Resources for the interviewing, hiring, training, mentoring, and disciplining of all service personnel (group practice, laboratory, and clinical units)
• Assigns and prioritizes workloads; evaluates and standardizes office procedures and effectively troubleshoots and resolves issues as they arise. Informs staff of Hospital and Departmental policies and procedures. Ensures that physicians are apprised of issues related to the support staff
• Reviews salary and wage issues. Works with Administrative Director and Division Chiefs to evaluate performance and develop and implement pay-for-performance plans; Provides corrective action as necessary; Ensures that all service performance evaluations are performed in a timely manner and in compliance with Hospital and Departmental pay-for-performance plans
• Serves as Division resource for issues related to professional and non-professional staff benefits
• Manages Weekly Payroll through Kronos
• Ensures maintenance of current physician credentialing, including DEA certificates, license renewals, professional liability certificates, participation status/provider numbers with the various managed care plans, UPIN numbers, social security numbers, CV’s, etc
• Assists in developing business plans for the Divisions, centered on program growth and expansion including Telemedicine programs in conjunction with the Chiefs and Administrative Director
• Participates in support outreach efforts inclusive of identification of physicians to present at outside institutions
• Responsible for maintaining service levels within the call center which includes average time to answer, average handling times, and average abandoned calls
• Maintains and improves call center operations by monitoring staff performance, identifying and resolving problems, preparing and completing action plans, completing system audits, managing system and process improvement projects and performing quality assurance checks
• Performs call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems (Work Force Manager); communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Ensures that all employees follow Mount Sinai best practices for call center management and operations
• Develops presentations and holds meetings to motivate and educate call center agents, including monthly coaching and feedback sessions
• Communicates company goals to associates so that every employee understands his or her role
• Must be able to self-motivate and work independently as well as in a team environment
• Must be able to handle constructive feedback and make decisions in a very fast paced environment
• Directs day-to-day administrative operations with continual monitoring of operational policies and procedures to ensure efficient work flow and compliance
• Develops and monitor all aspects of the call center departments that fall under manager purview. Prepare reports for senior leadership as necessary
• Participates in staff recruitment and retention activities. Interviews, hires, counsels and terminates staff in addition to conducting annual performance appraisals
• Monitor staffing needs and any relevant changes to staffing
• Ensures departmental policies and procedures are adhered to under current guidelines
• Attends administrative and committee meetings as required
• Bachelor's degree in Business (management, organizational development, marketing), or other related areas
• Minimum 3-5 years experience working on professional teams from a team care and leadership perspective, within an agile technical environment preferred
• Minimum 2 years management or leadership experience preferred, especially within a non-profit ministry environment
• Strong track record effectively working with teams, experience developing and mentoring employees through engagement
• High energy and positive with excellent oral and written communication, interpersonal and organizational skills
• Experience with collaboration tools that promote teamwork, and strong personal use of team-publishing and communication vehicles (e.g. wiki, social networks, team chat etc.)
• Ability to speak in front of large groups required
• Proven ability to take initiative and build genuine and productive relationships
• Experience in a fast paced environment, especially with cross functional product/service focused teams
• Experience working with recruiting tools and systems, including applicant tracking systems and sourcing tools
• Marketing experience a plus
• Solid understanding of technical talent acquisition and its relationship to team effectiveness required
• Effective problem solving, cross group collaboration and discernment skills required
• Highly organized and demonstrated ability to deliver results on multiple tasks without compromising quality or deadlines
• Ideal candidate will be inter-personally agile, effective and smooth; make a good first impression; is approachable and adapts to others; listens and cares about others; relates well in all directions: up, down, sideways, inside and outside; character shows through to most; knows how personal style impacts others; deals equitably with diverse people and groups; motivated to set challenging objectives and lead by example
• Conflict resolution and harmonizing skills to promote teamwork
• Able to understand what makes top technical staff tick, even without understanding everything about the technology
• Able to see potential in someone just starting out in their career
• Able to recognize exemplary patterns of activity within the teams and then promoting and reinforcing those positive behaviors leading to an agile culture
• Must be a self-starter with the ability to balance conflicting points of view, function effectively under pressure and demonstrate discretion, integrity and fair-mindedness
• Working with the Faculty Chair of SLATE, manage strategic planning and align SLATE’s deployment with evolving school priorities
• Lead a team of about 10 direct and indirect reports which consists of professional and bargaining unit staff
• Help to foster and identify innovations and initiatives to improve teaching and learning at HKS, and develop strategies for scaling and sustaining them
• Manage the staff team to help identify and develop cases, simulations, curricular materials and assessment tools, and integrate them into the curriculum
• Oversee case-development process, including working with faculty to define objectives and scope of case projects, and managing priorities for case writers
• Manage budget to best support the development of faculty-driven curricular materials and new teaching tools
• Continue building a learning organization and manage staff to bring the latest advancements in the science and practice of teaching to HKS. Serve as liaison between HKS faculty, SLATE staff, and SLATE’s Faculty team
• Master’s Degree in relevant field
• 8 years of professional work experience
• Experience managing and developing professional and technical staff
• Proven track record of delivering highly customer-focused support services to faculty in higher education
• Higher education and/or teaching experience preferred
• Excellent judgment/problem solving skills and ability to work with discretion
• Ability to navigate in a complex, de-centralized environment
• Highly developed interpersonal skills and the ability to engender trust with faculty, staff and students
• Ability to prioritize, generate, and assess a broad array of options and understand tradeoffs
• Commitment to achieving success through the work of others
• Experience in case publication desirable but not essential
• Reviews and responds to Sales Practice client complaints received verbally or in writing for Merrill Edge
• Approves and reviewing market and non-market trade corrections
• Reviews and maintains all Compliance and Regulatory Correspondence
• Monitors and reviews large trades, mutual fund switches and investment recommendations
• Performs client contact as necessary
• Manages projects and /initiatives to improve sales supervision and risk management

Temporary Administrative Manager Resume Examples & Samples

• Maintain calendar for appointments, calls and meetings
• Prepare daily mail/correspondence; review packages
• Coordinate travel arrangements, travel itinerary and portfolio
• Coordinate and oversee document production and minor projects, as requested
• Coordinate in-house meetings, including conference room set-up, beverages/food, etc
• Maintain client files, contacts database and record keeping needs of Practice
• Research and compile materials needed for important meetings, calls and projects
• Conduct basic Internet research as needed
• Order supplies and equipment for designated practice
• Attend staff meetings, take notes as needed
• Compute personal timesheets and expense reports in a timely manner
• Contribute to performance appraisal process for peers and managers
• Engage in team building activities
• Live the Edelman values (quality, integrity, respect, entrepreneurial spirit, mutual benefits)
• Demonstrate professional behaviors and pursuit of excellence in all endeavors

Related Job Titles

Admin Manager Job Description: Role Overview, Skills Required, Career Path and Interview Questions

Securing a position as an Administrative Manager requires a blend of specialized skills, general competencies, behavioral attributes, and a commitment to safety in the workplace. From proficiency in office software to effective time management and conflict resolution skills, candidates must demonstrate a comprehensive understanding of administrative management principles. Additionally, their behavior, including stress management, motivation, and receptiveness to feedback, plays a crucial role in determining their suitability for the role. Furthermore, ensuring compliance with safety protocols and promoting a culture of well-being among employees underscores the importance of safety in administrative management. A thorough understanding and proficiency across these domains position candidates for success in the competitive landscape of administrative management roles.

Job Title: Administrative Manager

Key Responsibilities:

• Office Administration: Oversee daily administrative operations including managing office supplies, coordinating meetings, handling correspondence, and ensuring office cleanliness and organization.
• HR Support: Assist in the recruitment process by scheduling interviews, maintaining employee records, and supporting HR-related tasks such as onboarding and offboarding.
• Documentation and Record Keeping: Maintain and update company records, databases, and filing systems, ensuring accuracy and confidentiality of sensitive information.
• Communications: Serve as a point of contact for internal and external communications, including answering phone calls, responding to emails, and handling inquiries in a professional manner.
• Event Coordination: Assist in planning and organizing company events, meetings, and conferences, including booking venues, arranging catering, and coordinating logistics.
• Financial Administration: Support financial processes such as invoicing, expense tracking, and budget management, ensuring compliance with company policies and procedures.
• Assistance to Management: Provide administrative support to senior management, including preparing reports, presentations, and meeting agendas as required.

Job Requirements:

• Bachelor’s degree in Business Administration, Management, or related field.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior internship or part-time experience in administrative roles is a plus.
• Familiarity with basic HR and financial processes preferred.

Desired Skills:

• Time management: Ability to prioritize tasks and meet deadlines effectively.
• Problem-solving: Capacity to identify issues and propose solutions proactively.
• Adaptability: Willingness to learn and take on new responsibilities as needed.
• Confidentiality: Maintain discretion when handling sensitive information.
• Teamwork: Collaborate with colleagues to achieve common goals.

Work Environment:

The work environment is dynamic and collaborative, offering opportunities for growth and development. As a fresher, you will receive guidance and support from experienced colleagues while being encouraged to contribute ideas and insights to improve processes and workflows. The atmosphere is professional yet friendly, fostering a culture of openness and teamwork.

Career Path:

As an Administrative Manager, you can progress to more senior roles within the administrative or operations department, such as Office Manager, Operations Manager, or Executive Assistant. With experience and additional qualifications, you may explore opportunities in HR management, project management, or general management roles. Continuous learning and professional development are essential for advancing your career and taking on increased responsibilities within the organization.

Guide: Admin Manager Role

For a fresher looking for a job as an Admin Manager, here are some key points to consider:

• Education : A bachelor’s degree in business administration, management, or a related field is often required for entry-level administrative positions. Some employers may also consider candidates with degrees in other disciplines, provided they have relevant skills and experience.
• Internships and Volunteering : While not always mandatory, previous internships or volunteer experiences in administrative roles can greatly enhance your resume and increase your chances of landing a job as an Admin Manager. These experiences demonstrate your practical skills and ability to handle administrative tasks effectively.
• Soft Skills : Employers look for candidates with strong communication, organizational, and time management skills. As a fresher, emphasize your ability to learn quickly, adapt to new environments, and work efficiently both independently and as part of a team.
• Technical Skills : Proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook is often required for administrative roles. Familiarity with office equipment, basic accounting principles, and office management software may also be advantageous.
• Attention to Detail : Administrative roles often involve handling a large volume of paperwork, scheduling meetings, and maintaining records. Demonstrating attention to detail and accuracy in your work is crucial to succeeding in this field.
• Customer Service Orientation : Many administrative roles involve interacting with clients, customers, or colleagues on a daily basis. Having strong interpersonal skills and a customer service-oriented mindset can set you apart from other candidates.
• Professionalism : Employers expect administrative staff to maintain a high level of professionalism in their interactions and conduct. Dressing appropriately, communicating professionally, and exercising discretion and confidentiality are important aspects of the job.
• Flexibility and Adaptability : Administrative roles often require flexibility to handle changing priorities, tight deadlines, and unexpected challenges. Be prepared to demonstrate your ability to multitask, prioritize tasks, and remain calm under pressure.
• Networking and Job Search Strategies : Utilize online job portals, professional networking platforms, and career fairs to explore job opportunities in the field of administrative management. Networking with professionals in the industry and attending relevant workshops or seminars can also help expand your job search network.
• Customize Your Resume and Cover Letter : Tailor your resume and cover letter to highlight relevant skills, experiences, and accomplishments that align with the requirements of the administrative manager role you’re applying for. Showcase your achievements, academic projects, and extracurricular activities that demonstrate your potential as a capable Admin Manager.

By focusing on these points and presenting yourself as a motivated and capable candidate, you can increase your chances of securing a job as an Admin Manager as a fresher.

Key Strategies and Educational Resources for Aspiring Admin Manager

• Certificate in Administrative Management : This course provides comprehensive training in office administration, organizational management, and effective communication skills. Topics covered may include office procedures, time management, record keeping, and customer service.
• Microsoft Office Specialist (MOS) Certification : This certification validates proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook. It demonstrates your ability to use these tools efficiently in various administrative tasks.
• Project Management Professional (PMP) Certification : While primarily focused on project management, obtaining a PMP certification can be beneficial for Admin Managers as it equips them with skills in planning, organizing, and executing projects effectively.
• Human Resources Management Courses : Understanding basic principles of human resources management can be valuable for Admin Managers, especially in areas such as recruitment, employee relations, and compliance with employment laws.
• Business Writing and Communication Skills Courses : Effective written and verbal communication is essential for administrative professionals. Courses focusing on business writing, communication strategies, and interpersonal skills can help improve your ability to communicate clearly and professionally in the workplace.
• Time Management and Productivity Workshops : Time management is critical for Admin Managers who often juggle multiple tasks and deadlines. Participating in workshops or courses focused on time management techniques and productivity tools can help you become more efficient and organized in your role.
• Financial Management for Non-Financial Managers : Admin Managers may be involved in budgeting, expense tracking, and financial reporting within their organizations. Courses covering basic financial principles and budget management can provide valuable insights into financial management practices.
• Information Technology (IT) Skills Courses : In today’s digital age, having a basic understanding of information technology and office software systems is essential for Admin Managers. Courses on IT fundamentals, software applications, and database management can enhance your technical skills and proficiency.
• Professional Development Seminars and Workshops : Attend seminars, webinars, and workshops on topics relevant to administrative management, leadership skills, and industry trends. These events provide opportunities to network with professionals in the field and stay updated on best practices and emerging technologies.

By investing in relevant courses and certifications, you can acquire the knowledge and skills needed to excel in the role of an Admin Manager and enhance your career prospects in the field of administrative management.

Admin Manager Interview Guide: MCQs with Answers Across Key Competency Areas

Specialization:.

• A) Photoshop
• B) Microsoft Office Suite
• D) Adobe Premiere
• A) Managing office supplies and inventory
• B) Handling payroll processing
• C) Developing marketing strategies
• D) Coordinating travel arrangements
• A) Conducting employee performance reviews
• B) Scheduling employee training sessions
• C) Managing employee benefits administration
• D) All of the above
• A) Creating financial forecasts
• B) Monitoring expenses and revenues
• C) Conducting market research
• D) Designing product pricing strategies
• A) Completing tasks as quickly as possible
• B) Prioritizing tasks based on urgency and importance
• C) Procrastinating on less critical tasks
• D) Working overtime to finish tasks
• A) I panic and try to complete everything at once
• B) I delegate tasks to colleagues
• C) I prioritize tasks and communicate with stakeholders about realistic deadlines
• D) I ignore some tasks to focus on others
• A) Discussing sensitive information with friends and family
• B) Storing confidential documents in a secure location
• C) Sharing passwords with colleagues for convenience
• D) None of the above
• A) Avoiding communication altogether
• B) Holding regular team meetings
• C) Sending lengthy emails with complex jargon
• D) Ignoring feedback from team members
• A) I ignored the conflict and hoped it would resolve itself
• B) I took sides and favored one team member over the other
• C) I facilitated a discussion and encouraged open communication to find a resolution
• D) I avoided the situation and left it unresolved
• Question: How do you handle stressful situations in the workplace?
• A) I panic and become unproductive
• B) I take breaks to relax and refocus
• C) I confront colleagues about causing stress
• D) I blame others for the stress

Answer: B) I take breaks to relax and refocus

• A) Money and bonuses
• B) Recognition and appreciation
• C) Gossip and office politics
• D) Criticism and micromanagement
• A) I become defensive and ignore the feedback
• B) I listen attentively and look for ways to improve
• C) I retaliate against those providing feedback
• D) I pretend to agree but do not implement any changes
• A) Fire evacuation procedures
• B) Regular equipment maintenance checks
• C) Emergency response training for employees
• A) Conducting regular safety audits
• B) Ignoring safety concerns to avoid conflict
• C) Posting safety guidelines in the break room
• D) Leaving safety responsibilities to other staff members
• A) Being the first responder in emergencies
• B) Developing and implementing emergency response plans
• C) Ignoring emergency procedures
• D) Relying solely on external emergency services
• A) Encouraging risk-taking behaviors
• B) Providing safety training and resources
• C) Punishing employees for reporting safety concerns
• D) Avoiding safety discussions altogether

These questions cover various aspects of the Administrative Manager role, helping assess the candidate’s knowledge, skills, behavior, and approach to safety in the workplace.

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Administration Manager Resume Example (Free Guide)

Create an administration manager resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Our Administration Manager Resume Example article provides a comprehensive guide to writing a resume for an administration manager. We provide an outline of the key areas to include in your resume, from your professional summary and skills to your experience and education. We also provide tips on how to tailor your resume and make it stand out from the competition. With our advice and guidance, you can create a resume that will impress employers and help you land the job you want.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does an Administration Manager do?

A Administration Manager is responsible for overseeing the administrative operations of a business or organization. This includes supervising staff, coordinating operational procedures, developing policies and procedures, and managing budgeting and financial reporting. Administration Managers are also responsible for implementing new technologies and organizational strategies to ensure efficient operations and a high level of customer service.

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What are some responsibilities of an Administration Manager?

• Oversee daily operations of the organization.
• Manage and motivate staff.
• Develop and implement strategies for organizational improvement.
• Ensure compliance with all relevant legislation and regulations.
• Manage budgets and financial plans.
• Analyze performance data and suggest improvements.
• Develop and implement policies and procedures.
• Negotiate contracts with suppliers and customers.
• Act as a spokesperson for the organization.
• Oversee recruitment, hiring, and training of new staff.

Sample Administration Manager Resume for Inspiration

Personal Details: Name: John Doe Address: 123 Fake Street, Los Angeles, CA 55555 Phone: 555-555-5555 Email: [email protected]

Summary: John Doe is an experienced Administration Manager with 10+ years of experience managing multiple departments. He is an expert in organizational development, project management and financial oversight. He has a Bachelor of Business Administration from ABC University and is certified in project management and business analysis.

Work Experience:

• Administration Manager, XYZ Corporation, Los Angeles, CA (2017-Present)
• Manage the financial and administrative operations of multiple departments
• Develop and implement organizational policies and procedures
• Lead cross-functional teams to ensure timely completion of projects
• Financial Analyst, ABC Company, Los Angeles, CA (2012-2017)
• Performed financial analysis and forecasting
• Developed financial reports, budgets and presentations
• Provided financial advice and support to management

Education: Bachelor of Business Administration, ABC University, Los Angeles, CA (2009)

• Project Management
• Financial Analysis
• Organizational Development
• Budgeting and Forecasting
• Business Analysis

Certifications: Project Management Professional (PMP) Business Analysis Professional (BAP)

Languages: English (native) Spanish (conversational)

Resume tips for Administration Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Administration Manager resume tips. We collected the best tips from seasoned Administration Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your leadership and management experience.
• Present a clear and concise summary statement.
• Include all relevant certifications and qualifications.
• Describe your experience with administrative activities.
• Include key accomplishments and quantifiable results.

Administration Manager Resume Summary Examples

A resume summary or resume objective is a great way to quickly highlight your qualifications and experience for an administration manager role. This section should be tailored to fit the job you are applying for and should focus on the strengths that make you a great candidate. It should also demonstrate your understanding of the organization and the job responsibilities. By including a resume summary or objective, you can help employers quickly identify why you are the right person for the job. For Example:

• Organized and detail-oriented Administration Manager with over 10 years of experience in personnel management, procurement, and customer service.
• Experienced Administration Manager with a background in finance, operations, and customer service. Skilled in developing and maintaining strong relationships with clients.
• Accomplished Administration Manager with extensive background in developing and implementing systems and procedures to improve operations.
• Dynamic Administration Manager with a focus on process improvement, cost reduction, and customer relations. Proven ability to handle multiple tasks simultaneously.
• Analytical Administration Manager knowledgeable in team management, budgeting, and customer service. Skilled in developing strategies to meet organizational goals.

Build a Strong Experience Section for Your Administration Manager Resume

Building a strong experience section for an Administration Manager resume is critical for getting the job! It helps demonstrate your skills, abilities, and qualifications to potential employers. It also shows that you are organized and have the necessary experience to handle the duties of the position. A strong experience section on an Administration Manager resume will also give the employer a better understanding of the scope of your previous roles, how you handled them, and how successful you were in those roles. Ultimately, a strong experience section will give the employer confidence that you are the right person for the job. For Example:

• Provided administrative support to management, including scheduling, filing, and report preparation.
• Developed and implemented office procedures to improve accuracy and efficiency.
• Prepared and monitored budgets, ensuring accuracy of financial reports.
• Assisted with organization of meetings, conferences, and special events.
• Coordinated travel arrangements and expense tracking for staff.
• Handled confidential information with discretion and diplomacy.
• Provided guidance to staff on administrative matters.
• Created and maintained filing systems, ensuring accuracy and security.
• Developed and maintained relationships with vendors, suppliers, and customers.
• Oversaw daily office operations, including managing mail, office supplies, and equipment.

Administration Manager resume education example

A successful Administration Manager should have a minimum of a bachelor's degree in business administration, business management, finance or a related field. They should also have experience in office management and administrative procedures. Other desirable qualifications include excellent organizational, communication and problem-solving skills, as well as proficiency with computers and software applications. Here is an example of an experience listing suitable for a Administration Manager resume:

• Bachelor of Science in Business Administration - University of Georgia, Atlanta, GA - June 2011
• Associate of Applied Science in Business Administration - Georgia State University, Atlanta, GA - June 2009
• Certificate in Office Administration - Gwinnett Technical College, Lawrenceville, GA - June 2007

Administration Manager Skills for a Resume

It is important to add skills for an Administration Manager Resume because it helps employers to quickly identify the relevant skills and qualifications that the applicant brings to the table. A well-crafted resume that outlines a candidate's experience and qualifications can be the difference between getting the job and not. The skills that an Administration Manager should possess should reflect the responsibilities associated with the role. This could include excellent communication, organizational, budgeting, and IT skills. It is also important to include any certifications and qualifications that the applicant may have to demonstrate their expertise in their field. By including these skills, employers can quickly determine whether or not the applicant is a good fit for the job. Soft Skills:

• Organizational
• Communication
• Problem-solving
• Time-management
• Team-building
• Decision-making
• Conflict-resolution
• Office Management
• Budget Planning
• Organizational Skills
• Time Management
• Data Analysis
• Decision Making
• Problem Solving

Common Mistakes to Avoid When Writing an Administration Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Administration Manager resume

• Strong communication skills
• Excellent organizational and time management skills
• Ability to handle multiple tasks simultaneously
• Proficiency in Microsoft Office Suite
• Highly organized and detail-oriented
• Strong problem-solving and decision-making skills
• Ability to prioritize tasks and meet deadlines
• Flexible and adaptable to changing work environments
• Strong leadership and team-building skills
• Knowledge of budgeting and financial management
• Ability to develop and implement strategies to improve efficiency
• Knowledge of applicable laws and regulations