geek squad business plan

Geek Squad Pricing Guide: What Does Best Buy Charge for Tech Support?

Offering computer repairs, installations, and tech support services for home and business customers, Geek Squad has become the go-to technology assistance squad for many. But what exactly does Geek Squad charge for their services?

This comprehensive pricing guide will provide a full breakdown of Geek Squad’s fees across their various offerings. We’ll cover in-store, in-home, and subscription tech support costs along with common computer service charges.

Understanding Geek Squad’s prices allows you to gauge value, plan budgets, and compare to alternative tech services and support options. Let’s dive in to what you can expect to pay.

Table of Contents

Geek Squad Service Pricing

Geek Squad provides a wide array of tech support and IT services. Here are the typical fee ranges you can expect to pay:

In-Store Support

• Diagnosis & assessment  – $40-$100 to identify the problem and required servicing. Often applied as a credit if repairs are completed.
• Virus & spyware removal  – $150-$300 per computer depending on severity of infection.
• Computer tune ups  – $150-$200 for optimizing performance, updates, cleaning temporary files, etc.
• Data backup & transfer  – $100-$250 for backing up data from old devices and transferring to new ones.
• Operating system installation  – $100-$200 to perform a fresh Windows or Mac OS setup and configuration.
• Hardware repairs  – $100 per hour for troubleshooting and replacing failed components like hard drives, RAM, etc.
• Home theater setup  – $100 per connected device for TVs, speakers, streaming devices, game consoles, etc.

In-Home Support

• Hourly rate  – $100-$150 per hour for in-home visits with a 1 hour minimum charge.
• Diagnosis fee  – $40-$100 trip charge may apply for assessment without any repair work agreed upon.
• Mileage fee  – $1+ per mile for travel to and from customer locations.
• Same day premium  – $20-$50 urgent visit surcharge may apply for requests on short notice.

Subscriptions & Protection Plans

• Total Tech Support  – $200-$350 per year provides remote and in-store support plus product discounts.
• Geek Squad Protection Plans  – Vary by product, but provide extended product warranties with support – $100-$500+ depending on item value and coverage term.

As you can see, costs vary widely based on the specific tech issue, location, and level of support. In-home visits that require travel tend to be most expensive. Let’s break down standard computer repair pricing next.

Geek Squad Computer Repair Pricing

Many customers turn to Geek Squad for professional computer and laptop servicing. Here are approximate fee ranges for common services:

• Operating system refresh – $100-$200
• Virus and malware removal – $150-$300
• Laptop LCD screen replacement – $200-$400
• Desktop power supply replacement – $100-$200
• Laptop battery replacement – $100-$200
• Hard drive wipe and OS reinstall – $150-$300
• Motherboard replacement – $300-$600
• Overheating repairs – $100-$300
• Password removal – $100-$300
• Liquid spill clean up – $200-$500
• Complete hardware rebuild – $300-$1000

Keep in mind pricing depends on make, model, and parts required. Provide your computer’s details for an accurate quote. Travel fees also apply for in-home service visits.

What Does Geek Squad Charge for Setting Up or Mounting a TV?

For professional TV mounting and installation, Geek Squad pricing typically ranges:

• TV Mounting  – $150-$300 depending on size and mounting complexity. Includes labor and standard wall mount hardware.
• Soundbar Install  – $100-$150 per soundbar including connecting all sources and programming universal remotes.
• Surround Sound Setup  – $200-$500 depending on speakers, wiring complexity and receiver programming.
• TV Setup & Configuration  – $100-$150 connecting external devices, calibration and configuring smart features.
• TV Wall Installation  – $300+ per TV for complex multi-set videowall configuration requiring special mounts and cabling runs.

Keep in mind pricing factors for TV services include size, complexity and accessibility. Bringing proper cabling or hardware can save costs.

Does Geek Squad Offer Any Free Services?

Geek Squad does not offer extensive free tech support or services. However, some exceptions where fees may be waived include:

• Basic troubleshooting and consultation performed in-store
• Quick device diagnostics to provide repair estimates
• Support fixing issues caused by Geek Squad service errors
• Advice on whether an extended warranty claim may apply
• Software installs on newly purchased devices

Otherwise most services come with a charge. Their Total Tech Support membership provides the best value for access to “free” assistance for a yearly subscription fee.

Does Geek Squad Offer Any Discounts?

Geek Squad does offer a few ways to reduce service charges:

• Check for promotions and coupons, especially around the holidays.
• Ask about any student discounts for those enrolled at colleges or universities.
• Buy Geek Squad Protection Plans to get discounts on services needed during the coverage term.
• Become a Best Buy TotalTech member for 20% off Geek Squad services among other perks.
• Open a Best Buy credit card to get special financing and discounts.
• Purchase bundled services together instead of individually for package savings .
• Military, senior, and corporate employee discounts may also be available when verified.

Discuss any discounts or promotions you qualify for to minimize Geek Squad costs. With the right strategy, some savings are typically available.

What is Geek Squad’s Cheapest Service?

If you’re looking to pay the least for Geek Squad assistance, some of the cheapest services include:

• In-store consultation – Often free for basic questions and troubleshooting guidance
• Diagnosis – Usually $40-$100 which may be credited towards more repairs
• Virus scan & removal – Can start as low as $150 per computer depending on infection severity
• Tune up services – Start around $150 for optimizing performance and updates
• Used device trade ins – They may provide free quotes to recycle old electronics

Avoid charges for home visits or hardware repairs which bump up costs quickly. For the most affordable assistance, go into a Best Buy store location first.

Does Geek Squad Charge More for Emergency or Same Day Service?

For urgent same-day services, Geek Squad does charge premium rates:

• In-home emergencies  – Higher hourly fee up to $200 per hour depending on technician availability.
• Mileage surcharge  – May add $1+ per mile for immediate roadside dispatch.
• After hours  – May charge extra hourly rate for emergency support outside normal business times.
• Diagnosis fee  – The standard diagnosis charge may still apply before agreeing to urgent repairs.
• Expedited services  – Rush fees around $50+ for prioritized in-store turnaround time.

While Geek Squad aims to be heroic emergency responders, the additional urgency does come at a premium.

Are Geek Squad Prices Negotiable?

Geek Squad prices are not highly negotiable, but there may be some flexibility:

• Ask if any current promotions or coupons apply to your service needs.
• Inquire about price matching to the same service offered by a competing provider.
• If purchasing multiple services, request a bundled discount.
• For major repairs with expensive parts, ask if lower-cost alternative or used parts are an option.
• Offer to provide your own hardware like cables to avoid markups.
• Ask nicely about any wiggle room – the technician may be able to drop the price a bit if they want your business.

Being reasonable but politely persistent may yield some slight savings in limited circumstances. But most Geek Squad pricing is fixed.

Does Geek Squad Price Match?

Geek Squad does offer price matching guarantees against their key competitors:

• If you find a lower published rate from a national retailer or service provider, Geek Squad will try to honor it.
• Retain documentation of the quoted price used for your price match request.
• Price matching is not guaranteed and has some limitations. Exclusions apply.
• Price matching limited to retailers considered direct competitors with proof of local active availability.
• Only valid on retail service pricing, not contract rates.
• Total Tech Support membership prices are excluded from matching.

It never hurts to check published prices from places like Best Buy and Staples for price matching opportunities. Discounts aren’t guaranteed, but may be applied on a case-by-case basis.

How Does Geek Squad Pricing Compare to Independent Techs?

We gathered sample rates local independent computer techs commonly charge within metropolitan areas:

Independent techs tend to be 20-50% cheaper due to lower overhead. But Geek Squad pricing is quite competitive overall. You pay a premium for their scale, location convenience, and brand trust.

Geek Squad Pricing vs Apple Repairs

As authorized Apple service technicians, Geek Squad offers repair rates quite comparable to Apple Store Genius Bar pricing:

For Apple devices still under warranty, the Genius Bar will be cheaper or free. Once expired, Geek Squad provides very competitively priced MacBook and iPhone repairs.

Geek Squad vs NerdsToGo Pricing

NerdsToGo is another national on-site tech support franchise a notch below Geek Squad pricing:

NerdsToGo runs 10-20% cheaper across the board. But Geek Squad pricing remains very fair overall.

How Does Geek Squad Compare to Staples Repairs?

Office supply retailer Staples offers tech support and repair through their EasyTech service. Here is how standard Geek Squad pricing stacks up against Staples EasyTech:

Staples pricing aligns extremely closely with Geek Squad. Both offer very fairly priced tech services for national chains.

Does Geek Squad Offer Any Membership Discounts?

Geek Squad’s Total Tech Support (TTS) paid membership provides discounts on services along with other perks:

• 20% discount on all Geek Squad tech services and repairs
• Free shipping on all purchases from BestBuy.com
• Extended 60 day return and exchange window
• 24/7 tech support by phone, chat, online
• Free health check-ups on products
• Member-only sales and special offers

The $200 per year TTS membership can pay for itself if used extensively. But evaluate your likely yearly tech support needs before subscribing.

Is Geek Squad Worth the Money?

The convenience, expertise, and polish carry a premium over independent techs. But Geek Squad pricing offers very solid value overall for the level of service.

Geek Squad makes sense for those who:

• Value highly trained technicians with specialized expertise across many brands and products.
• Need assistance across multiple devices – PC, Mac, TVs, tablets, phones, game consoles, and smart home devices.
• Want support available widely at Best Buy locations across the country.
• Don’t have the luxury of time and want immediate in-store service.
• Prefer leaving repairs to professionals rather than tackling tech projects themselves.

For those with easy DIY technology access, Geek Squad prices might not justify the convenience. But you pay for genuine peace of mind that repairs will be handled expertly when outsourcing to the squad.

Top Geek Squad Competitors and Alternatives

While Geek Squad dominates the national IT services market, competitors do exist in local markets. Here are top alternatives for comparison:

Independent Computer Techs

Local independent technicians can offer lower rates by cutting out overhead. But reliability varies widely.

A smaller national franchise model offering on-site business IT support and home services with rates around 15% under Geek Squad.

Staples EasyTech

Staples’ equivalent of Geek Squad provides in-store support, tech services, and protection plans right in line with Geek Squad’s rates.

A chain specializing exclusively in phone and device repair services. Rates can be lower with mobile repairs.

Asurion Tech Repair

A growing retail chain providing on-site tech support and repairs for half the price of Geek Squad in many cases.

Authorized Apple repair experts providing Mac, iPhone and iPad fixes with transparent pricing often below Apple.

Best Buy Total Tech Membership

For 20% off Geek Squad services, Best Buy’s $200 per year TotalTech membership can pay for itself

Shop around, but Geek Squad remains competitive. Their expertise across a huge range of technology gives them an edge over specialized independents and repair shops.

Key Things to Know About Geek Squad Pricing

When budgeting and planning for Geek Squad services, keep these key pricing factors in mind:

• Hourly rates range $100-$150 for in-home service visits.
• In-store support starts around $75+ hourly after initial diagnostic fees.
• Software services like OS refresh, data transfers, virus removal start at $150+ in-store.
• Hardware repairs vary widely based on component prices – confirm quotes upfront.
• TV mounting and home theater setup runs $150-$500+ depending on equipment.
• Damage repairs like cracked screens or spilled laptops cost $200+.
• Mileage, after hours, same-day service adds premium fees.
• Total Tech Support saves 20% on services with bonus perks for $200 per year.

Understanding Geek Squad’s pricing structure allows you to plan budgets and decide where to spend wisely for tech support needs.

The Bottom Line

The key takeaways on Geek Squad pricing:

• In-store hourly rates start at $100+ for basic services like tune ups, data transfers, installations.
• In-home visits cost $100-$150 per hour with a 1 hour minimum charge plus mileage fees.
• Hardware repairs vary based on parts needed – confirm quotes before approving.
• Software fixes like OS reinstalls, virus removal start around $150 in-store.
• TV mounting runs $150+ with premiums for size, cable management and articulating arms.
• Total Tech Support saves 20% on services for a $200 annual fee.

While you pay a premium over independent techs, Geek Squad offers consistently professional work across nearly any device or home tech accessories. When you need expert assistance, understand the typical rates so you can plan budgets accordingly and maximize value.

Sarah Teague brings 5 years of professional writing experience to her role as content writer for Walletminded. In this position, Sarah creates compelling articles, blog posts, and other digital content that engage readers and promote the Walletminded brand. Before joining Walletminded, Sarah honed her writing skills as a freelance writer and ghostwriter. Her work included crafting blog posts and web content for financial services, technology, and healthcare clients. Sarah holds a bachelor's degree in English from Emory University, where she also served as editor of the campus literary journal. She continues to volunteer her time as a writing mentor for youth in her community. When she's not meticulously crafting content, you can find Sarah attempting new baking recipes and enjoying hikes with her dog. She also loves curling up with a good memoir.

View all posts

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

RELATED STORIES

Best Free Domain Email Services

Easy To Start Online Business Ideas That Make Money

Best Free Website Hosting Services

Best CMS Platforms Comparison

7 Best Email Marketing Services

How To Check Traffic on a Website

Best WordPress Plugins for Business Websites

What is Growth Hacking Marketing?

What is Growth Marketing?

How to Start a Concrete Driveway Resurfacing Business

• PRO Courses Guides New Tech Help Pro Expert Videos About wikiHow Pro Upgrade Sign In
• EDIT Edit this Article
• EXPLORE Tech Help Pro About Us Random Article Quizzes Request a New Article Community Dashboard This Or That Game Popular Categories Arts and Entertainment Artwork Books Movies Computers and Electronics Computers Phone Skills Technology Hacks Health Men's Health Mental Health Women's Health Relationships Dating Love Relationship Issues Hobbies and Crafts Crafts Drawing Games Education & Communication Communication Skills Personal Development Studying Personal Care and Style Fashion Hair Care Personal Hygiene Youth Personal Care School Stuff Dating All Categories Arts and Entertainment Finance and Business Home and Garden Relationship Quizzes Cars & Other Vehicles Food and Entertaining Personal Care and Style Sports and Fitness Computers and Electronics Health Pets and Animals Travel Education & Communication Hobbies and Crafts Philosophy and Religion Work World Family Life Holidays and Traditions Relationships Youth
• Browse Articles
• Learn Something New
• Quizzes Hot
• This Or That Game
• Train Your Brain
• Explore More
• Support wikiHow
• About wikiHow
• Log in / Sign up
• Finance and Business
• Legal Matters
• Consumer Protection Law
• Returns Refunds and Exchanges

How to Cancel a Geek Squad Protection Plan

Last Updated: April 11, 2024

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, 14 people, some anonymous, worked to edit and improve it over time. This article has been viewed 398,293 times. Learn more...

Consumer electronics retailer Best Buy, through its "Geek Squad" service component, offers a variety of protection plans for items purchased in store or online. For either a one-time charge at purchase or a recurring monthly charge, a “Geek Squad Protection Plan” (or "GSP Plan") covers eligible repairs and, under certain conditions, even replacement of cell phones, computers, washers, dryers and other appliances. Though not widely advertised by Geek Squad or Best Buy, the fine print of your protection plan contract clearly states that you can cancel the service at any time, for any reason, and receive a pro-rated refund. [1] X Research source Following the proper steps will make the process much easier, though.

Ways to Cancel Your Geek Squad Plan

Before contacting Geek Squad, get your original receipt and plan contract. You can then cancel your Geek Squad Protection Plan by calling 1-800-433-5778, sending a letter and a copy of your documents to AWG/GSP Plans, ATTN: Cancellations, P.O. Box 9312, Minneapolis, MN 55440-9312, or by going to a Best Buy in person.

Cancelling By Phone

• Your GSP Plan receipt will include your plan number, labeled as "GSP #." [2] X Research source
• Cancelling by phone is your best option if you don't have your original receipt(s), particularly if you had the foresight to either photocopy/scan them or jot down key information like item number, GSP number, purchase date, and store number.
• The Geek Squad website also states that you can call them (1-800-433-5778) regarding a lost receipt.

• If the person tries to talk you out of cancelling, remember that he or she is only doing his/her job. Unless you are reconsidering, calmly reiterate that you want to cancel and your decision is final. Note the relevant section of your contract, regarding your right to cancel at any time for any reason, if necessary (Section 10.b.II, page 7 at present). [3] X Research source

• For plans already paid in full, you will receive a pro-rated refund for the time remaining on the GSP Plan, minus the amount for any services rendered. For instance, if you cancel after one year of a two-year plan, you will receive half of your payment amount back. If, however, you had a repair done, that can be deducted from your refund.
• For plans that are paid monthly by credit card, you pay in advance for each month of service. Therefore, unless you happen to be right at the end of a payment cycle, your coverage will continue until the end of that cycle, then your GSP Plan will be cancelled.

• It may take 60 days for refunds to show up on your credit card.
• If your card is charged the next month or you do not see a refund in 60 days, you should call back to inquire. Relay the confirmation details as necessary to prove your original cancellation.

Cancelling in Person

• Your GSP Plan receipt will include your plan number, labeled as "GSP #." [5] X Research source
• If you cannot locate the original receipts, call Geek Squad customer service (1-800-433-5778) or follow the instructions in this article for cancelling by phone.

• Don't be shocked if the clerk acts surprised or confused, or tries to talk you out of cancelling. Best Buy doesn't want customers to cancel GSP Plans, and workers who want to keep their bosses happy will try to prevent cancellations as well.
• Remember, however, that you can cancel at any time for any reason. If you don't want to tell the clerk why you're cancelling, you don't have to. Show him/her the relevant section of your contract document if necessary (Section 10.b.II, page 7 at present). [6] X Research source

Cancelling By Mail

• The body of the letter can be as simple as the following: "Dear Sir or Madam: I would like to cancel my Geek Squad Protection Plan (GSP # 123456789), effective immediately. Please refund any payments due back to me to the credit card you have on file. Feel free to contact me with any questions at the phone number listed above. Thank you. Sincerely, Joe Wikihow."

• AWG / GSP Plans
• ATTN: Cancellations
• P.O. Box 9312
• Minneapolis, MN 55440-9312

• You should receive a confirmation letter of cancellation. If your card is charged another monthly payment, any refund due does not appear on your credit card statement within 60 days, or you do not receive a confirmation letter within a reasonable period (perhaps 14 days), contact Geek Squad by phone at 1-800-433-5778.

Community Q&A

Things You'll Need

• Original Best Buy receipt
• Geek Squad Protection Plan contract

You Might Also Like

• ↑ http://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans/Geek%20Squad%20Protection%20T's%20and%20C's%2010_24_14%20English.pdf

About This Article

• Send fan mail to authors

Is this article up to date?

Featured Articles

Trending Articles

Watch Articles

• Terms of Use
• Privacy Policy
• Do Not Sell or Share My Info
• Not Selling Info

wikiHow Tech Help Pro:

Level up your tech skills and stay ahead of the curve

An official website of the United States government

Here’s how you know

The .gov means it’s official. Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

The site is secure. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

View all Consumer Alerts

Get Consumer Alerts

Credit, Loans, and Debt

Learn about getting and using credit, borrowing money, and managing debt.

View Credit, Loans, and Debt

Jobs and Making Money

What to know when you're looking for a job or more education, or considering a money-making opportunity or investment.

View Jobs and Making Money

Unwanted Calls, Emails, and Texts

What to do about unwanted calls, emails, and text messages that can be annoying, might be illegal, and are probably scams.

View Unwanted Calls, Emails, and Texts

Identity Theft and Online Security

How to protect your personal information and privacy, stay safe online, and help your kids do the same.

View Identity Theft and Online Security

• Search Show/hide Search menu items Items per page 20 50 100 Filters Fulltext search

How to recognize a fake Geek Squad renewal scam

Scammers are at it again, impersonating well-known businesses and trying to rip people off. This time they’re pretending to be from Geek Squad, Best Buy’s tech support service. Here’s what we’re hearing about the scam and what to do if you see it.

You get a text message or email that says you were or will be charged hundreds of dollars to renew your Geek Squad membership. If you want to dispute the charge or cancel your membership, the message says you must call a phone number within 24 hours.

If you call the number — which you should not do — the scammer might ask for remote access to your computer. If you give it to them, they can install spyware programs on your computer, steal your online banking credentials, and drain money from your bank account.

Some scammers may ask for your bank account information to refund your money, then fake a transaction and make it look like they accidentally refunded you too much. To pay them back, they tell you to buy gift cards and give them the gift card numbers and PINs.

Scammers send alarming messages like this to rattle you. Don’t let them. If you think the message is legitimate, contact the company in question using a phone number you know is real. Do not use the number included in the message.

Also check your credit card or bank account for an unauthorized transaction. If you see one, report it to the institution and ask them to reverse it and give you back your money.

Find out what to do i f you paid a scammer , or gave them your personal information or access to your computer . 

If you see a scam, report it to the FTC at ReportFraud.ftc.gov .

Read Our Privacy Act Statement

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s  computer user records  system. We may routinely use these records as described in the FTC’s  Privacy Act system notices . For more information on how the FTC handles information that we collect, please read our privacy policy .

Read Our Comment Policy

The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

• We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
• We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
• We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
• We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

They keep sending these emails to me to an email address that I know I did not use when I registered with Best Buy.

Not only geek squad but scammers are using email supposedly from Microsoft to get people to renew these products for exorbitant fees.

In reply to Not only geek squad but… by Catherine W

I also, on my other phone, recieve daily, numerous emails to one of my main accounts, and they are email addressed with an email with my name but added to and it's no email address of mine. I will report them as spam first thing. I do not ever click on the words in the email. Which are always large words in bright sky blue highlighted color! I also recieve daily messages from these same 5 numbers. Just last 4 #s are changed up. I get 5 to up to 20 a day!. Same thing I report spam and then block number. But not able to stop these daily messages and emails!!! They continue daily. I do not understand how they are getting thru my blocks!!I've also recieved receiptsvfrom aGeek Squad and also Amazon. They would not allow me to cancel the large orders. Or the membership. I just didn't call back

I received an email and promptly reported it to you. I wish I could share this on Facebook and NextDoor as this information should be made public. Thanks for the heads up.

In reply to I received an email and… by Jacque del Valle

You're free to share blog posts and other information from the FTC. All our information is in the public domain. You can send a link to this blog post, or copy part of the message to share, or add it to your own message. Thank you for helping to protect other people!

Scammers are also doing the same with Microsoft products

Idont fall for these scammers ihave a computer shop itlae mind to bit thanks fo4 the heads up

They're impersonating nearly everyone but Mastercard told me they didn't want to hear it--or rather that, forward it to them anymore--if you ever get hacked, or ransomed, thank them aw

also MacAfee will try to do it too

I have gotten 6 or 7 of these emails in the last week! People, don’t fall for these emails!

I keep getting pop up messages that I need to renew my web route security, even though you have checked & renewed it for me. HELP!!

I didn't see anything about how to identify these messages as fraud. I had a GS contract, so at first I thought it was for real. Then I checked the sender's address and could see immediately it was not a valid Geek Squad address.

I keep getting emails supposedly from Geek Squad (and others) saying they’ve renewed my service, and say what they charged… Ha! But I do check my bank account regularly also.

This happened to me last year. I did not lose anything to the scammers; but because they told me they took money from my bank, I became confused and rushed to my bank to stop payment on any withdrawal from them and it cost me $30. Actually, my bank scammed me also, because they did not tell me there would be a $30 bank charge to stop payment. I did not know that, but they should have told me anyway, instead of all of that cat and mouse smiling they do. Just a life lesson.

I get these email notices 2-3 times a year advising that my bank account is being charged for Geek Squad tech membership. I just ignore them but check my bank accounts for 2-4 weeks looking for any suspicious charges. So far, all clean.

I was scam by this exact type of notice, i lost $25,000 and still feel the pain. How can I recover this money?

why does the federal trade commission , with all their power and money, allow these 2 bit scammers to thrive and exist and continue to prosper to this day ? Take them all down and prosecute these thieves, DO IT NOW !!!

I have received two such emails. The first thanking me for my payment and the second telling me to activate their services. I ignored both knowing that I had never used nor requested anything from Geek Squad. Thanks for all the good info provided.

In reply to I have received two such… by Jo Anna

They hit me last year. Pretended they were calling from Amazon and wanted to put money back into my checking account. I believed it to be legit and followed along for a while. Then it hit me. Why would Amazon refund me money that I did not deserve. Immediately called my bank and even though it was Friday after hours someone did pick up. Went to the bank on Monday and told them what happened. She pulled up my checking and savings account numbers and handed me the printout. I knew immediately that they had gotten into the account since I don't usually keep that much money in checking -- $5,000. Had to close the accounts and reopen...even credit cards that were attached. What a nightmare.

Totally unrelated, we are in the aftermath of hurricane Ian and someone called from Comcast/Xfinity, remotely got into my computer - got suspicious and called Comcast. Advised what happened. The man I spoke with did not give me a yes or no as to whether the caller was legit. DON'T TRUST ANYONE IS NOW MY MOTO!

I received a email from Geek Squad with a authorization code for $349.99 from my account. I do have a Geek Squad account which alerted me to call their customer service because a just renewed my subscription a few months ago. Something wasn't right. Geek Squad was aware of these scams and asked me to report this to this website.

Just got one of these. I wasted 10 minutes trying to see if in fact I had signed for something like this with Bestbuy.I should have just Googled Geeksquad scam instead. BTW I would think Bestbuy might want to make mention of these scams but who knows it might generate more of them than it swats down.

II have gottden several of these "notices" from scamers claming to be from GeekSquad. In your articles you give an link (REPORTFRAUD.FTC.GOV) report these attemts to scam us. I have tried several times to report these but get messages to "correct the email address". Any suggestions?

In reply to II have gottden several of… by Andrew Brooks

The address www.ReportFraud.ftc.gov is a website where you can report fraud. When you see that in our blogs, click on the link and it will take you to the website where you can report. Or type www.ReportFraud.ftc.gov in the search bar of your computer and to the website. Thank you for reporting the scam attempts you see.

In February this year I suffered an over $3,000 loss to a fake Norton Antivirus company. They made transfers from my bank checking and savings accounts to various people. This was going on while I was on a flight from AZ to CA as my daughter gave me a 75th birthday party. I called and reported it to the bank then when I got back home I went into the bank and spoke with the bank manager. He told me I ok'd the transfers (?) and I was held responsible. Later someone advised me to call the Attorney General's office, I did and they sent me a senior tool kit regarding scammers, also I could have actually recovered the loss had I acted right away and had that information.

Just got one today!

I am getting a lists of people I don’t even know with text message that is hard to block one by one. Now—- it sends me a text message there has been complaints coming from my number.

I just got one of these Geek Squad emails today! I get emailed PDF invoices all day for work so I didn't think about it at first and opened the PDF file. But when I saw it was from "Geek Squad" I forwarded it to my husband and asked him if we actually owed it. He showed me later that the email address it was sent from was gmail- not what Best Buy would actually use. Could I have gotten a virus from opening the PDF file?

In reply to I just got one of these Geek… by Joan

If you think you clicked on a link or opened an attachment that downloaded harmful software, update your computer’s security software. Then run a scan and remove anything it identifies as a problem. Read more about email from scammers at https://consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams .

• Skip to main content
• Skip to primary sidebar
• Skip to footer

The Cold Wire

• Sports News
• Arizona Cardinals
• Atlanta Falcons
• Baltimore Ravens
• Buffalo Bills
• Carolina Panthers
• Chicago Bears
• Cincinnati Bengals
• Cleveland Browns
• Dallas Cowboys
• Denver Broncos
• Detroit Lions
• Green Bay Packers
• Houston Texans
• Indianapolis Colts
• Jacksonville Jaguars
• Kansas City Chiefs
• Las Vegas Raiders
• Los Angeles Chargers
• Los Angeles Rams
• Miami Dolphins
• Minnesota Vikings
• New England Patriots
• New Orleans Saints
• New York Giants
• New York Jets
• Philadelphia Eagles
• Pittsburgh Steelers
• San Francisco 49ers
• Seattle Seahawks
• Tampa Bay Buccaneers
• Tennessee Titans
• Washington Commanders
• Arizona Diamondbacks
• Atlanta Braves
• Baltimore Orioles
• Boston Red Sox
• Chicago Cubs
• Chicago White Sox
• Cincinnati Reds
• Cleveland Guardians
• Colorado Rockies
• Detroit Tigers
• Houston Astros
• Kansas City Royals
• Los Angeles Angels
• Los Angeles Dodgers
• Miami Marlins
• Milwaukee Brewers
• Minnesota Twins
• New York Mets
• New York Yankees
• Oakland Athletics
• Philadelphia Phillies
• Pittsburgh Pirates
• San Diego Padres
• San Francisco Giants
• Seattle Mariners
• St. Louis Cardinals
• Tampa Bay Rays
• Texas Rangers
• Toronto Blue Jays
• Washington Nationals
• Atlanta Hawks
• Boston Celtics
• Brooklyn Nets
• Charlotte Hornets
• Chicago Bulls
• Cleveland Cavaliers
• Dallas Mavericks
• Denver Nuggets
• Detroit Pistons
• Golden State Warriors
• Houston Rockets
• Indiana Pacers
• Los Angeles Clippers
• Los Angeles Lakers
• Memphis Grizzlies
• Milwaukee Bucks
• Minnesota Timberwolves
• New Orleans Pelicans
• New York Knicks
• Oklahoma City Thunder
• Orlando Magic
• Philadelphia 76ers
• Phoenix Suns
• Portland Trailblazers
• Sacramento Kings
• San Antonio Spurs
• Toronto Raptors
• Washington Wizards
• Entertainment

© 2023 COLD WIRE MEDIA . THE COLD WIRE IS A REGISTERED TRADEMARK OF COLD WIRE MEDIA. ALL RIGHTS RESERVED. USE OF THIS SITE CONSTITUTES ACCEPTANCE OF OUR TERMS OF USE AND PRIVACY POLICY

Is Geek Squad Protection Worth It? (10 Reasons It Is)

Geek Squad Protection is a service from Best Buy that provides users with extended warranties, protection services for item purchases, and insurance plans.

The protection plans cover all types of appliances, such as mobile repairs, cars, TV, and more.

You might be wondering if the protection is worth it.

Here is what you need to know.

Yes, Geek Squad Protection is worth it because it means you can protect the appliances by extending the warranty.

If there is any issue, the company will fix it without a hassle.

There are many plans under Geek Squad Protection, and you can select the one that you like the most.

Here are some of the top reasons Geek Squad Protection is worth it:

1. Protects Replacement And Repair Cost

Not all of us can take care of the electronics we use in the best way possible.

We drop the items, spill liquids on them, and they go through general wear and tear.

All of these problems mean that your electronic items will require repair or replacement after a certain period.

Replacing or repairing these items will add to your cost, and you might not have the funds to do that.

This is where Geek Squad Protection comes in.

Depending on your chosen plan, it will protect you from the high cost of repairing or replacing your electronics.

The plan will cover these costs and will guarantee that your device begins working properly in no time.

One thing to note here is that sometimes the plans can be more expensive than the amount it takes to fix your devices.

That is why you must select a plan wisely.

We recommend that you select a plan which will keep your costs low while offering great coverage.

Not every electronic item needs frequent repair or replacement, so you must decide if it is worth it.

2. Great Choice For Expensive Items

Anyone who owns expensive electronic items will get the most out of Geek Squad Protection.

These include items such as smartphones, 4K computer monitors, and much more.

The plans will allow you to replace the item if it stops working without an issue.

One of the best things about this is that the item doesn’t have to sustain extensive damage for Best Buy to replace it.

Instead, even minor malfunctions can guarantee you a replacement.

Remember that it also depends on the longevity of your plan.

For example, plans for expensive items will last anywhere from two to three years.

The cost will also vary depending on the device.

As a general rule of thumb, you can expect to pay at least 20% of the price of the item for the plan.

If you have small appliances or electronic items, it might not be worth it to get this plan.

You will get the most out of Geek Squad Protection for expensive devices that are even more expensive to repair and replace.

3. Multiple Plan Options

There are different plans you can select with Geek Squad Protection.

Each plan will offer something unique to the user and cover different things.

You can select a plan depending on the device you have and the type of coverage you require for it.

Here are the top Geek Squad Protection plans you can choose from:

A. General Plan Coverage

The General Plan Coverage by Geek Squad is ideal for:

• Major appliances
• Electronics
• Portable computing devices
• Contract and non-contract mobile devices

The plan will guarantee to cover the amount required for the parts to fix the device and the labor costs.

You can only opt for replacement or repair under this plan if your device experiences:

• General wear and tear
• Power surges
• Defects in workmanship or material
• Battery failure
• Image burn-in for screens
• Pixels malfunctioning for devices that include a pixel-based display

If your device has gone through any of these issues and is malfunctioning, then you can opt for repair under this plan.

The coverage is general, and it applies to most electronic devices.

Depending on the devices you own, you can decide if this plan will be worth it.

B. Protection Replacement Plan

Another type of coverage that Geek Squad offers is the Protection Replacement Plan.

It will provide you with a replacement of the covered devices that are found defective by the company.

For example, if the company determines that your device needs replacement, they will do it in no time.

The company will replace the device with a new one or a refurbished device in the same category and quality.

If your device is malfunctioning and beyond repair, then the company will reimburse you for the replacement with a gift card.

The gift card will equal your device’s current market value.

Remember that the coverage of this plan will be effective from the day you purchase the device.

It will expire in one, three, or five years.

The expiration date will depend on the plan you have chosen for your device.

C. Accidental Damage From Handling

Finally, Geek Squad Protection offers Accidental Damage from Handling (ADH) coverage to its users.

The plan will cover the cost of parts and labor needed to repair the product.

The company will only repair the product if it has been damaged due to an unforeseen event or unintentional damage.

For example, if you have spilled liquid on the device, then it will come under ADH.

Depending on when you purchased the product, the plan will expire in one to five years.

If Geek Squad determines that the product is beyond repair, then they will replace it.

If they are unable to find the same product, they will reimburse you with the current market value through a voucher or gift card.

A key point to remember here is that ADH does not cover any cosmetic damage to your device.

These include dents, scratches, tears, broken plastic, and much more.

4. Excellent Customer Support

Geek Squad does not just offer you plans without helping you out with the malfunctioning of your electronics.

Instead, it has one of the best technical support you will find.

You can contact them through call, and an agent will be assigned to help you out.

Whenever you opt for a plan, you will have access to technical support in case of an issue.

If the problem can’t be fixed over the phone, then you will have to visit the nearest Best Buy so that the company can fix your issue.

That is why the money you are paying in plans will not go to waste.

You will have 24/7 support from the company, as these are the additional perks you get with your plan.

Geek Squad is always training its agents with the latest technology updates to help you out with any issue.

When you call them, you can expect to have a knowledgeable person on the other end.

If the issue in your device is minor, the agent will guide you step-by-step and guarantee that you can fix the issue without making a trip to the nearest Best Buy.

It is important to have such support when you have invested in expensive electronic items.

5. Available for All Products—No Matter Where You Buy Them

Many people have this misconception that Geek Squad will only offer coverage for the items you have bought at Best Buy.

That is not true as the plan will cover all the electronic products you want to cover, regardless of where you have bought them.

The company repairs thousands of products each day to guarantee a great experience for customers.

Even if you didn’t buy your electronics from Best Buy, we recommend that you opt for the Geek Squad Protection plan.

It will enable you to repair or replace the device without much hassle.

The company is there to offer a repair service to all customers.

If you have bought the product from Best Buy, then you can opt for a protection plan in the store.

You will find Geek Squad in almost all Best Buy stores, as the staff is there to guarantee your repairs and replacements.

Take your products there and have the peace of mind that expert technicians will fix the issue with your devices in no time.

6. Ideal For Long-Term Coverage

When you are selecting a coverage plan, we recommend that you opt for a long-term one.

That is because when you buy a new product, you will get the standard warranty with it.

During this time, the manufacturer will repair or replace any issue you have with the product.

The primary aim of Geek Squad Protection is that it works like an extended warranty.

You will have to pay for the plan, and the company will guarantee repair and replacement for however many years you like.

Most plans have the option to choose between one year, three years, or even five years.

It will be worth it if you opt for the plan that covers your electronic devices for a long time.

For example, laptops last a long time, and some of them only start malfunctioning after a few years of daily use.

In such cases, you will need coverage to ensure that the issue is resolved.

Even tablets and other such products will be worth it if you opt for the long-term coverage of Geek Squad Protection.

Smartphones might only benefit from a plan that ranges between two and three years.

New versions keep on coming up, which is why people keep on switching their smartphones.

7. You Will Have Peace Of Mind

While technology is great, it can sometimes malfunction without any warning.

If you don’t have a plan, you will have to sacrifice a significant portion of your income to repair or replace the device.

If you are already paying for a plan, you don’t have to worry about going to the company to opt for the repair or replacement of the device.

Remember that replacing or repairing any electronic device can break your bank if you don’t have a warranty or plan.

Besides that, any unforeseen circumstance can lead to damage to your device.

For example, theft or clumsiness can also cause damage to your electronic items.

In the long run, the plan will help you save time and effort.

All you have to do is get in touch with the team at Geek Squad if you need to repair or replace your device.

The customer support team will let you know what you need to do to fix it in no time.

Sometimes, you might have to go to Best Buy if the issue is extensive and you don’t think it will be fixed through customer support.

Then, the employees will help you out and guarantee that you can replace or repair your device without any issues.

8. Covers Multiple Damages

Another important reason Geek Squad Protection is worth it is that it covers multiple damages to your device.

For example, it will cover:

• Screen burn-in
• Pixel malfunctioning
• Liquid spillage
• Defected pieces
• And much more

No matter the type of damage your device has gone through, you can go to Best Buy, and they will let you know if your plan covers the damage.

Even a General Plan will cover these damages regardless of the device you have.

That is why it is crucial that you select the right plan.

For example, if you are someone who takes care of their devices, then you probably will not do well with ADH Coverage.

You must consider each plan carefully and make an informed decision on which plan will be most useful to you.

Once you do, the plan will cover for you whenever the device experiences any damage.

Go through each plan in detail, or you can even discuss it with the customer support team of Geek Squad.

They will help you select the right plan, depending on your device and needs.

9. Expert Technicians

Geek Squad has been in business for a long time, and there is a reason for that.

One of these reasons is that they have expert technicians who will fix or replace anything without you having to come back.

After you give them your device, the technicians will diagnose the issue and then come up with the best possible solution.

When you get your device back in your hands, it will feel as if it is brand new.

The defect will be gone, and the operation of the device will be as good as new.

There are various levels of help and service that the company provides.

For example, you can opt for in-store, on-site, or even remote access to the technicians.

Remember that some problems will only be fixed once you visit Geek Squad.

Extensive damage can’t usually be fixed over the phone, no matter how knowledgeable the technician is.

Such expertise is what makes Geek Squad worth it.

The company only hires the best so that you can receive incredible help whenever you need it.

Paying for the plan will be worth it when you know someone will help you out.

10. Most Popular Tech Support Service

Finally, Geek Squad is one of the most popular tech support services you will find in the country.

Many people have opted for their protection plans because they are convenient and cover many problems that your device might face.

No other company comes close to Geek Squad in offering such a service.

Things changed for the company when it became part of Best Buy in 2002.

Ever since then, they have been providing reliable and trustworthy service to all consumers.

That is why you can also trust Geek Squad to fix any issue that your electronic item might be facing.

You can weigh it against other options you might have in your mind.

We can guarantee that Geek Squad will turn out to be one of the best options available at your disposal.

Just make sure to go through each plan to understand which one will suit you best.

Is Anything Excluded From The Protection Plans?

While it is important to know what the plans include, it is also important to know what is excluded.

For example, if your electronic item has suffered damage and you have ADH coverage, then some things will be excluded.

The plan doesn’t cover devices that have been damaged during a fall from elevated heights, such as windows, roofs, and balconies.

Besides that, if your device has suffered damage because a vehicle has run over or it has fallen from a moving vehicle, even then, ADH will not cover it.

Any secondary damage or product damaged by submersion in a liquid will also not be covered in this category.

That is because such damages are not expected by the product manufacturer.

If any of your devices have suffered damage because of these reasons, the plans will not cover it.

These are the top ten reasons Geek Squad Protection is worth it for your electronic devices.

If you own many devices, we recommend that you opt for coverage and get a plan that suits your needs.

It will enable you to have some peace of mind and not worry about damage to your device.

You must still be careful while using your devices.

Not all types of damage are covered by the manufacturer or Geek Squad, and this can break your bank.

Remain careful and opt for a protection plan to ensure your devices remain functional for a long time.

Reader Interactions

Why Is Mediterranean Food So Expensive? (10 Reasons)

Why Is U-Haul So Expensive? (10 Reasons)

Why Is Taco Bell So Expensive? (10 Reasons)

Why Is McDonald’s So Expensive? (10 Reasons)

Why Is Waffle House So Expensive? (10 Reasons)

Does Lowe’s Have Curbside Pickup? (2023 Updated)

Does Sam's Club Have Curbside Pickup? (2023)

Does Aldi Take Apple Pay? (2023 Updated)

Who Owns Costco? (2023 Updated)

Does Walmart Pierce Ears? (2023 Updated)

When Does IKEA Restock? (2023 Updated)

Does Best Buy Price Match? (2023 Updated)

When Does Walmart Restock? (2023 Updated)

Does Taco Bell Have Salads? (2023 Updated)

Does Kroger Take Apple Pay? (2023 Updated)

Does Trader Joe’s Take EBT? (2023 Updated)

Why Is Chilean Sea Bass So Expensive? (10 Reasons)

Why Is Dragon Fruit So Expensive? (10 Reasons)

Does Starbucks Take Apple Pay? (2023 Updated)

Does DoorDash Pay For Gas? (Updated 2023)

What Time Does McDonald’s Open? (Updated 2023)

Why Are Diamonds So Expensive? (Top 10 Reasons)

Can You Return Paint At Lowe’s? (2023 Updated)

How Late Does DoorDash Deliver? (2023 Updated)

Leave a reply cancel reply.

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

Suggest a Correction

Get the Reddit app

r/BestBuy is a community-driven subreddit for employees and customers to engage in meaningful conversations, ask for help, and discuss the company or their local store. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us

Geek squad is replacement plan question

Do you have to be 18 to exchange a product that’s covered under the geek squad replacement/exchange plan?

Best Buy Totaltech now available nationwide

Throughout the holiday season, members will also get exclusive deals and access to some of the season’s hardest-to-find products

Ever wish you had a team of experts on hand to help with all your tech support needs? Well, now you do.

Best Buy’s new Totaltech membership program will be available nationwide starting today. The new membership includes everything from unlimited Geek Squad support and access to a 24/7 VIP service to special member pricing and so, so much more. This nationwide launch comes after our Best Buy Beta pilot launched in select markets last April.

For $199.99 per year members receive:

• Free Geek Squad tech support, available 24/7/365 on all the technology in your home, no matter where you bought it.
• Totaltech Expert Access, a VIP service with access to dedicated phone and chat teams.
• Up to 24 months of product protection on most Best Buy purchases during active membership, including AppleCare+ on Apple products.
• Free delivery and standard installation.
• Exclusive Totaltech member prices.
• 20% off labor for repairs and advanced services and 10% off labor for custom installations.
• Extended 60-day return and exchange window on most products.
• Free haul-away on most product replacements.

Complete Best Buy Totaltech™ terms, and the Best Buy Protection and AppleCare+ plan terms that apply to the relevant protection benefits, are available at BestBuy.com/PlanTerms.

“Technology plays an increasingly crucial role in our lives today, and each customer needs technology in a different way,” said Allison Peterson, chief customer officer at Best Buy. “That’s why we created Totaltech, to not only meet all of these needs, but also to give them a heightened sense of confidence — in getting a great price, in using their tech and by knowing we have their back if something goes wrong.”

Holiday perks.

This holiday season, Totaltech members will get more than great support. They’ll also receive exclusive access to some of the season’s hardest-to-find products.

They’ll also have access to Member Monday, a new series of special events that offers members exclusive deals on some of the hottest tech. Member Monday kicks off Monday, Oct. 18, and will run select weeks throughout the holiday season.

Member Monday will also feature exclusive deals for customers who are a part of Best Buy’s free membership program, My Best Buy .

Already a Best Buy Beta, Total Tech Support or Geek Squad Tech Support member?  

Because we know how much customers love the membership, all current Best Buy Beta, Total Tech Support and Geek Squad Tech Support members will be automatically upgraded to our Best Buy Totaltech membership in the coming days and members will receive a welcome email into Totaltech once the upgrade is complete

Click here for more information about Best Buy Totaltech.