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What It Takes to Give a Great Presentation

• Carmine Gallo

Five tips to set yourself apart.

Never underestimate the power of great communication. It can help you land the job of your dreams, attract investors to back your idea, or elevate your stature within your organization. But while there are plenty of good speakers in the world, you can set yourself apart out by being the person who can deliver something great over and over. Here are a few tips for business professionals who want to move from being good speakers to great ones: be concise (the fewer words, the better); never use bullet points (photos and images paired together are more memorable); don’t underestimate the power of your voice (raise and lower it for emphasis); give your audience something extra (unexpected moments will grab their attention); rehearse (the best speakers are the best because they practice — a lot).

I was sitting across the table from a Silicon Valley CEO who had pioneered a technology that touches many of our lives — the flash memory that stores data on smartphones, digital cameras, and computers. He was a frequent guest on CNBC and had been delivering business presentations for at least 20 years before we met. And yet, the CEO wanted to sharpen his public speaking skills.

• Carmine Gallo is a Harvard University instructor, keynote speaker, and author of 10 books translated into 40 languages. Gallo is the author of The Bezos Blueprint: Communication Secrets of the World’s Greatest Salesman  (St. Martin’s Press).

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Home Blog Business Active Listening and the Art of Engaging your Audience

Active Listening and the Art of Engaging your Audience

As a presenter, one of the hardest things to master is to engage your audience in a manner that focuses on your message, absorbs the information, and responds thoughtfully. In the era of smartphones and short attention spans, engaging your audience can be harder than ever. But not impossible! To understand how to reach out to your audience, you need to make them actively listen to your message. In other words, you need to understand and master the art of active listening and use it to engage your audience.

What is Active Listening?

Active listening involves the listener carefully understand, remember and thoughtfully respond to what they have heard. The technique of active listening entails conducting engaging conversations without judgment. Active listening can help individuals objectively understand the information and respond after carefully considering the context and non-verbal cues. The latter might include cues such as the pitch of someone’s voice or body language.

Active listening is a soft skill that is common in different professions. Some examples of active listening include people delivering training, conducting counseling sessions, or involved in dispute resolution. However, that’s not to say that the technique is limited to a few professions only. Active listening is one of the most prized skills that can also help you in your career and personal life. The implications of active listening can even go beyond one individual, as it can be great for supporting two-way communication. Such as during a presentation session when a presenter is looking to engage an audience actively.

Main Components of Active Listening

Since active listening involves considering both the verbal and non-verbal cues, the main components of the technique require carefully considering the context, mood, remembering the message, and responding to it accordingly. The main components of active listening require an individual to actively comprehend, retain and respond to what is being said.

Comprehension is the first step towards understanding the speaker. This involves taking into account both verbal and non-verbal cues to understand the message. As a speaker, it´s important to constantly check for understanding and ask probing questions to the audience to reveal if the message is coming across correctly.

It is only natural that the listener will forget what is being said as the conversation or presentation moves forward. This is why the listener needs to retain information by note-taking or retaining the gist of the message. Creating a PowerPoint presentation that can later be distributed or even shared in advance can be helpful for the audience.

Responding is the process of carefully replying to what is being said. This validates the speaker in what would otherwise be a passive conversation. Encouraging further communication, especially if the response is empathetic, can also be an active part of clear comprehension from both parties.

3 As of Active Listening

The 3 As of active listening include attention, attitude, and adjustment. If you are looking to enhance your active listening skills, you need to focus on these three aspects. Understanding them will also enable you to help engage your audience.

1. Attention

When it comes to barriers that prevent someone from being an active listener, attention plays a major role. Many people complain about being unable to sit through a 2-minute YouTube video, let alone a lengthy PowerPoint presentation. Enhancing your attention and focusing on the message is the first A of actively listening to a conversation.

Using Attention as a Presenter: As a presenter, you can reduce distractions by asking your audience to avoid interruptions from email or notifications on their smartphones. Alternatively, you can make them actively engage in your presentation by allowing them to view your slides on their handheld devices using a shared link. PowerPoint has a built-in feature called Office Presentation Service that is accessible from the Slide Show tab. It enables online sharing of your presentation slides. There are also third-party services that can be used to engage your audience with polls, quizzes, and feedback options.

2. Attitude

Passive conversations often result in people missing a lot of non-verbal cues. On the contrary, active listening entails understanding these cues to understand better what is being discussed. Your attitude towards a conversation determines whether you can actively understand the conversation or have psychological deaf spots preventing you from being an active listener. People who might consider the conversation ‘a waste of their time’ would find it hard to make the conversation meaningful.

Shaping the Attitude of your Audience: As a presenter, you will have to shape the attitude of your audience by showing them why the presentation is worth their time. Please don’t wait too long before reaching out to your audience, or they might end up with the wrong attitude towards your presentation. You must start with an impact, grab audience attention and ensure you have something they might find valuable. For example, a pitch deck that drags on how great your company or idea is likely to fall on deaf ears. The potential investors need to know how the venture might be worth their money and the Return on Investment (ROI) for them.

3. Adjustment

When listening to someone, we don’t know what the other person would say. This means that we need to be flexible, considerate, and patient to listen to the speaker actively. Putting aside personal biases and judgment. Enabling the speaker to complete their side of the message without interrupting them due to a negative attitude.

Adjusting Your Presentation: Presenters can often end up with at least a part of the audience that will never be satisfied with their presentation. You might also come across people looking to intimidate you because of their habit of being trouble mongers. In such a case, you need to be flexible as a presenter to enable your audience to give you the same leverage. Enabling you to engage people actively when listening to you. You can learn more about how to do this from our previous article about the importance of understanding the 20/60/20 Rule to engage your audience.

Why Active Listening Matters in a Presentation

Active listening has immense importance for presenters. This not only includes listening and responding to your audience effectively but also ensuring that your audience actively listens to you.

To Avoid Death by PowerPoint

Death by PowerPoint is a common phenomenon where text-heavy slides and boring presentations lead to uninterested, passive listeners. Therefore, active listening is essential to avoid this conundrum and deliver a presentation that remains meaningful and encourages call-to-action.

To Retain Audience Attention

Carrying a conversation forward is a two-way street. You need to not only speak but ensure that your audience is heard and their opinion valued. Two-way active listening is important to ensure you can retain audience’s attention during a presentation.

Keeping the audience’s attention is important in any presentation, as losing their focus can lead to them tuning out or becoming distracted. This can be done by using engaging visuals and stories, keeping your speech concise and on-point, and avoiding unnecessary distractions.

To Prevent a Passive Audience Response

No presenter wants to deliver a pitch deck that results in zero investor interest or a presentation at the workplace that yields no positive response from colleagues. By being an active listener and engaging your audience, you can prevent a passive response and turn it into something positive and meaningful.

To Prevent and Placate Dissent

Some would say that it is easier to step on a cultural minefield to offend someone than to remain likable by most people. Be it the ‘woke culture’ or the need to cater for multiculturalism. You need a group of active listeners to ensure your message isn’t taken the wrong way due to a miscommunication or that you can placate dissent by adjusting your tone.

To Encourage Call-to-Action

Most presentations come with some form of call-to-action. Even if it is to encourage the audience to think about a subject and form their own views. To reap the fruits of your final act, you need to ensure that you and your audience have been actively engaged in a meaningful conversation. This can not only encourage call-to-action but also help you win the respect of your audience.

Active Listening Techniques for Presenters to Engage their Audience

Now that we have discussed active listening in detail, it’s time to discuss engaging your audience using active listening techniques.

Focus on Audience Comprehension

Contrary to what you might expect, even the most well-versed audience might be least interested in a meaningful presentation. Short attention spans, handheld devices, and lifestyle marred by digital technology overuse are some of the many reasons that retaining your audience’s attention is harder than it was for our predecessors. This is why you need to remain focused on the level of comprehension of your audience. You might need to keep your presentation interactive by using brain teasers, conducting polls, or opening up the floor for a few questions before moving on with the next part of your presentation. These methods can help you gauge if your audience is actively listening to you.

Make Your Words Memorable for Audience Retention

There are many techniques you can use to make your words or phrases memorable during a presentation. You can apply the rule of three, the 10/20/30 rule, PechaKucha approach, and other methods for this purpose.

Actively Engage and Respond to Questions

Many times, no one seems to be interested in asking a question until you encourage at least one individual to do so. This often results in people actively looking to ask questions, even unnecessary and unrelated ones. To encourage active listening during a Q&A session, you should be patient even with the questions that seem irrelevant and respond to them. If you think you have a ruckus, you can begin asking counter questions to encourage active listening and preventing trouble mongers and passive listeners from asking questions to follow the bandwagon.

Learn from Feedback and Assessment

Few presenters actually rely on feedback—even fewer look to dig deep into the available data to analyze it. Several tools can gather audience feedback, including web apps like Mentimeter or Participoll and clickers used to gather instant audience feedback. Learning and assessing feedback is essential to understand how to engage your audience and improve your own active listening skills.

Final Words

Active listening skills can help you in the workplace or personal life and enable a deeper understanding of the conversations you engage in daily. Miscommunication, conflict, and lack of empathy are often associated with a lack of active listening. When translated to presentations, the same can spell ruin for you as a presenter and your reputation. But before you can engage your audience, you need first to ensure you are willing to comprehend, retain and respond empathetically. Doing so will help you encourage a similar response from the other side.

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How to make a great presentation

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Microsoft 365 Life Hacks > Presentations > How Active Listening Could Save Your Next Project

How Active Listening Could Save Your Next Project

Do you ever catch yourself spacing out when someone’s talking only to realize you’ve missed most of what they said?

If so, you’re not alone. Research suggests that we only remember 20 percent of what we hear. That means when someone is presenting you with ideas or instructions, you’re missing most of their message—even when you’re hearing all of their words. And there’s no way to know whether the most important parts were captured in your measly 20 percent.

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Missing important messages can bring exasperated accusations of “You’re not listening!” into your personal relationships. It can also make collaboration at work much more challenging. Collaboration relies on everyone working together toward a common goal. But if you haven’t truly listened to your colleagues, you might not be on the same page about what that goal is in the first place—let alone how to accomplish it.

Fortunately, you can learn a new way to listen that will help you truly understand what the other person is trying to communicate. It builds rapport, deepens connection, and ensures everyone is on the same page.

The method is called active listening. It’s a series of techniques you can use to go beyond hearing the words another person is saying and understand the core message they’re trying to communicate. Active listening doesn’t always come naturally, but it’s something that can be learned with practice. Here are five active listening techniques that’ll help you become a more effective listener:

1.Use nonverbal cues that don’t distract the speaker. When you start a discussion, put your phone on silent and tuck it away—or turn it face down on the table. This signals that your attention is all theirs, and you’re proactively blocking interruptions. As the other person is speaking, make eye contact, nod, or lean forward to demonstrate that you’re interested in what they’re saying.

2. Use short verbal cues to show you’re still engaged. When there’s a natural pause, encourage the speaker to continue with brief affirmations, such as, “Makes sense,” “Interesting,” “Go on,” or even just “Uh huh.” Short verbal cues are especially important over the phone or in online meetings or group chats where nonverbal cues may be harder to convey and the speaker may be wondering whether anyone is actually following what they’re saying.

3. Paraphrase and double check that you understood correctly. Summarize what you heard in a short sentence or two, then confirm whether you got it right and ask if there’s more they’d like to add. For example, “So, it sounds like you’re finding the afternoon team meetings to be unproductive, and you think we could fine tune the agenda and meet less often. Is that right? Anything else you want to say about that?”

4. Ask questions that lead more deeply into their topic. Ask open-ended questions to invite the other person to expand on what they shared. Make sure your questions keep them going down the path they were already on. If someone is sharing a cool new presentation style they learned at a recent conference, you may feel the impulse to jump in with something like, “How WAS that conference, by the way?” and now you’re off and running about their overall conference experience, not the specific idea they wanted to share. If you accidentally do this (as we all do), take the responsibility to bring the conversation back around to their original topic.

5. Wait to disclose your thoughts, and ask permission first. Communication is a two-way street, and collaboration requires everyone to be heard and understood—including you. When listening, take a mental note of any thoughts or opinions that pop into your head, but resist the urge to jump in with your own two cents until you’re sure they’ve said everything they want to say and you understand their message. Now it’s your turn. The key to making sure your own thoughts are heard is to get their buy-in before you start talking. Say something like, “I have a few thoughts about what you just shared. Would you be open to hearing them?”

Building active listening skills may feel clumsy and awkward at first. You might find that holding eye contact feels more like a stare-down, or that paraphrasing makes you feel like a parrot. Find a friend you can practice with and experiment with the techniques above. Over time it will feel more subtle and natural, and you’ll start reaping the benefits in every conversation.

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How to Develop Listening Skills

Listening Skills for Personal and Professional Success

Realistically, we spend about half of our time listening to people. We take instructions from our boss, participate in group discussions, and listen to our colleagues, friends and relatives. Unfortunately, many do not recognize the importance of developing good listening skills. Poor listening skills can cost you an important sales deal, a vital promotion, or even a valued relationship. It is important to realize the importance of good listening skills, and to work at developing them if we want to achieve success in both our professional and personal life.

One primary reason to actively listening is to obtain information. We also listen to gain understanding, and for enjoyment as well.

Research has shown that we generally retain 25-50% of what we actually listen too, meaning that about 50% of the data is lost due to poor listening skills. If we can strengthen our listening skills, we can increase our productivity, enhance our negotiation skills and avoid conflicts.

Like other communication skills, the listening skill can be learned, practiced and improved. By paying attention to our own communication behaviors, we can begin to develop and maximize our listening skills effectively.

Be an Active Listener

A fundamental key to good listening is active listening. This involves not just listening to the words being spoken, but processing those words and trying to understand the complete message. Remember, communication involves verbal and non-verbal aptitudes, and improving our listening skills means we have to pay close attention to both.

When listening, it is important to observe the speaker, and focus on their gestures and body language.

Active listening also requires focus, and not letting your thoughts wander from the speaker.  If you find it difficult at times to concentrate, mentally repeat the words being spoken and you will find it easier to focus on the message being conveyed.

•     Acknowledge

A speaker needs to be aware that you are listening, and understand what is being spoken.  Use simple body language, like nodding your head or smiling, or verbal comments to confirm that you are listening, and exhibit a posture that demonstrates open body language.

•     Give Feedback

By providing feedback, you are able to confirm that whatever you heard and understood is the message the speaker meant to convey.  Often, our own perceptions, and resulting assumptions, twist the message that was spoken. By asking questions, reaffirming statements, and summarizing points, you can make sure that you got the same message the speaker wanted you to.

Tips on Better Listening Skills

• Always focus on the speaker.
• Never interrupt.
• Do not allow environmental factors to distract you.
• Give open and honest response.
• Allow the speaker to finish before you ask any question.
• Do not get emotional.

Consistently make conscious efforts to put to use these tips, and you will find your listening skills improve.  More importantly, when you truly improve your listening skills, you will find that your professional and personal life inevitably becomes more successful and satisfying.

12 Comments

Actively listening in any conversation is the cornerstone to good communication.

It is good to find helpful information on this as listening more could help all of us – I will refer back to future topics.

Listening skills – ahhhh. I would say this is most important.

Admittedly, my listening skills are terrible. I don’t mean for it to be like that, but once I start talking and get passionate about what I’m saying or excited, I find it hard to stop! Becoming more aware of this and reminding myself to slow down is something that I desperately need to work on. Awesome post!

So few people realize listening is such an important part of communication. Most people are so worried about saying the right thing that they forget to just close their mouth and listen!

Listening skills and common sense are the two things most people lack, but both can help you go far in life!

Terrific blog!

I like to learn new things, listing is a big one. Everybody can improved that skill!

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Effective Listening - PowerPoint PPT Presentation

Effective Listening

Effective listening main points effective listening definition attributes of effective listening five types of listening techniques to improve listening habits – powerpoint ppt presentation.

• Main Points
• Effective listening definition
• Attributes of effective listening
• Five types of listening
• Techniques to improve listening habits
• Responsibilities as a listener
• This segment is designed to help you understand the importance of improving your listening skills, and giving you the techniques to improve this vital skill.
• Participants will
• describe the concept of effective listening
• identify the attributes of effective listening
• explain the five types of listening
• describe techniques to improve listening skills
• explain their responsibilities as a listener
• You may hear the words people say, but do you understand what they are trying to SAY?
• Effective listening defined
• A process of receiving, attending, and understanding auditory messages.
• Attributes of Effective listening
• Critical attributes
• Understanding
• Variable attributes
• Remembering
• Five Types of listening
• Informative
• Relationship
• Appreciative
• Critical listening
• Discriminative
• Effective listening techniques
• Thinking about listening
• Understand the complexities of listening
• Prepare to listen
• Adjust to the situation
• Focus on ideas and key points
• Capitalize on speed differential
• Organize the material for learning
• Feeling about listening
• Want to listen
• Delay judgement
• Admit your biases
• Dont tune out dry subjects
• Accept responsibility for understanding
• Encourage others to talk
• Doing about listening
• Establish eye contact with the speaker
• Take effective notes
• Be a physically involved listener
• Avoid negative mannerisms
• Exercise your listening muscles
• Follow the golden rule

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Active Listening Infographics

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Communication is inherent to humans, but also one of the most difficult skills to master. Do you think you are an active listener? It's more than just "paying attention and showing the other person that you're listening". If you're an expert on this matter, and should you need a presentation to explain concepts better, trust these editable infographics. They come with varied number of elements, with different colors, and many of the designs are structured as diagrams or process infographics. Check them out!

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• 31 different infographics to boost your presentations
• Include icons and Flaticon’s extension for further customization
• Designed to be used in Google Slides, Microsoft PowerPoint and Keynote
• 16:9 widescreen format suitable for all types of screens
• Include information about how to edit and customize your infographics

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EFFECTIVE LISTENING SKILLS

Dec 20, 2019

1.34k likes | 3.33k Views

EFFECTIVE LISTENING SKILLS. Presented by AMETH MORENO RIVERA. INTRODUCTION. Emphasis on the importance of listening in the workplace Cannot manage effectively without good listening skills Cannot build teams or consensus. WHAT IS EFFECTIVE LISTENING?.

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EFFECTIVE LISTENING SKILLS Presented by AMETH MORENO RIVERA

INTRODUCTION • Emphasis on the importance of listening in the workplace • Cannot manage effectively without good listening skills • Cannot build teams or consensus

WHAT IS EFFECTIVE LISTENING? “Effective communication exists between two people when the receiver interprets and understands the sender’s message in the way the speaker intended it.” Active Listening presumes: You are important to me and I understand and accept all as true: What you think What you need How you feel What you want

Benefits of Active Listening • Respect • Trust • Productivity • Accuracy • Enhances our Relationships • Conflict Resolution • Cultivates Positive Work Environment…

Benefits of Active Listening • Wins Friends • Learning • Confidence • Innovative Solutions • Reduces Negative Assumptions

Barriers to Effective Listening Internal Barriers: • Hearing what you want to hear • Biased listening • “Hot Buttons” or the Effects of Emotions on Listening • Physical Barriers • Semantic Barriers • Lack of Training

Barriers to Effective Listening • External Barriers • Talker not speaking loudly enough • Talker’s mannerisms, appearance • Loud noises • Room temperature (too hot / too cold) • Interruptions, phone calls • Fidgeting / Clock watching • Time pressure, deadline

Importance of Listening to Non-Verbals • Much is communicated that isn’t verbalized – even when an individual is not talking, he/she is still communicating in some manner. • The skilled listener hears more than the speaker’s voice: • pitch, rate, subtle variations • face color & how it changes; movement of lips, mouth, cheeks, eyebrows • Become aware of expressions that convey tension, doubt, trust, inattention, and so forth.

Methods to Improve Effective Listening Skills • Listen with understanding; non-judgmentally & non-critically • Refrain from solving the talker’s problems or doing the person’s thinking for him or her. Don’t give advice. • Time your responses and questions • Maintain eye contact • Face the person with an open, relaxed posture • Acknowledge the speaker by nodding, leaning forward, making facial expressions that match the talker’s feelings

Small Group Exercise Individual Assessments

Questions????

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Module 3: Listening Effectively

Barriers to effective listening.

We get in our own way when it comes to effective listening. While listening may be the communication skill we use foremost in formal education environments, it is taught the least (behind, in order, writing, reading, and speaking). [1] To better learn to listen it is first important to acknowledge strengths and weaknesses as listeners. We routinely ignore the barriers to our effective listening; yet anticipating, judging, or reacting emotionally can all hinder our ability to listen attentively.

“Visitors NAO Rozhen Telescope” by Daniel. CC-BY-SA .

Anticipating

Anticipating, or thinking about what the listener is likely to say, can detract from listening in several ways. On one hand, the listener might find the speaker is taking too long to make a point and try to anticipate what the final conclusion is going to be. While doing this, the listener has stopped actively listening to the speaker. A listener who knows too much, or thinks they do, listens poorly. The only answer is humility, and recognizing there is always something new to be learned.

Anticipating what we will say in response to the speaker is another detractor to effective listening. Imagine your roommate comes to discuss your demand for quiet from noon to 4 p.m. every day so that you can nap in complete silence and utter darkness. She begins by saying, “I wonder if we could try to find a way that you could nap with the lights on, so that I could use our room in the afternoon, too.” She might go on to offer some perfectly good ideas as to how this might be accomplished, but you’re no longer listening because you are too busy anticipating what you will say in response to her complaint. Once she’s done speaking, you are ready to enumerate all of the things she’s done wrong since you moved in together. Enter the Resident Assistant to mediate a conflict that gets out of hand quickly. This communication would have gone differently if you had actually listened instead of jumping ahead to plan a response.

An expert is someone who has succeeded in making decisions and judgments simpler through knowing what to pay attention to and what to ignore. – Edward de Bono

Jumping to conclusions about the speaker is another barrier to effective listening. Perhaps you’ve been in the audience when a speaker makes a small mistake; maybe it’s mispronouncing a word or misstating the hometown of your favorite athlete. An effective listener will overlook this minor gaffe and continue to give the speaker the benefit of the doubt. A listener looking for an excuse not to give their full attention to the speaker will instead take this momentary lapse as proof of flaws in all the person has said and will go on to say.

This same listener might also judge the speaker based on superficialities. Focusing on delivery or personal appearance—a squeaky voice, a ketchup stain on a white shirt, mismatched socks, a bad haircut, or a proclaimed love for a band that no one of any worth could ever profess to like—might help the ineffective listener justify a choice to stop listening. Still, this is always a choice. The effective listener will instead accept that people may have their own individual foibles, but they can still be good speakers and valuable sources of insight or information.

Reacting Emotionally

When the speaker says an emotional trigger , it can be even more difficult to listen effectively. A guest speaker on campus begins with a personal story about the loss of a parent, and instead of listening you become caught up grieving a family member of your own. Or, a presenter takes a stance on drug use, abortion, euthanasia, religion, or even the best topping for a pizza that you simply can’t agree with. You begin formulating a heated response to the speaker’s perspective, or searing questions you might ask to show the holes in the speaker’s argument. Yet, you’ve allowed your emotional response to the speaker interfere with your ability to listen effectively. Once emotion is involved, effective listening stops.

Bore, n. A person who talks when you wish him to listen. – Ambrose Bierce

• Brownell, J. (1996). Listening: Attitudes, principles, and skills . Boston: Allyn and Bacon. ↵
• Chapter 4 Barriers to Effective Listening. Authored by : Jenn Q. Goddu, M.A.. Provided by : Queens University of Charlotte, Charlotte, NC. Located at : http://publicspeakingproject.org/psvirtualtext.html . Project : The Public Speaking Project. License : CC BY-NC-ND: Attribution-NonCommercial-NoDerivatives
• Visitors NAO Rozhen Telescope. Authored by : Daniel. Located at : https://flic.kr/p/GDDKD . License : CC BY-SA: Attribution-ShareAlike

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