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Research shows how to improve students' critical thinking about scientific evidence.

Introductory lab courses are ubiquitous in science education, but there has been little evidence of how or whether they contribute to learning. They are often seen as primarily "cookbook" exercises in which students simply follow instructions to confirm results given in their textbooks, while learning little.

In a study published today in the Proceedings of the National Academy of Sciences , scientists from Stanford and the University of British Columbia show that guiding students to autonomous, iterative decision-making while carrying out common physics lab course experiments can significantly improve students' critical thinking skills.

In the multi-year, ongoing study, the researchers followed first-year students in co-author Douglas Bonn's introductory physics lab course at the University of British Columbia. They first established what students were, and were not, learning following the conventional instructional approach, and then systematically modified the instructions of some lab experiments to change how students think about data and their implications.

One of the first experiments the researchers tackled involved swinging a pendulum and using a stopwatch to time the period between two angles of amplitude. Students conducting the traditional experiment would collect the data, compare them to the equation in the textbook, chalk up any discrepancies to mistakes and move along.

In the modified course, the students were instructed to make decisions based on the comparison. First, what should they do to improve the quality of their data, and then, how could they better test or explain the comparison between data and the textbook result? These are basic steps in all scientific research.

Students chose improvements such as conducting more trials to reduce standard error, marking the floor to be more precise in measuring the angle, or simply putting the team member with the best trigger finger in charge of the stopwatch.

As their data improved, so did their understanding of the processes at work, as well as their confidence in their information and its ability to test predicted results.

"By actually taking good data, they can reveal that there's this approximation in the equation that they learn in the text book, and they learn new physics by this process," said Natasha Holmes, the lead author on the study, who began the research as a doctoral candidate at UBC and is building upon it as a postdoctoral research fellow at Stanford.

"By iterating, making changes and learning about experimental design in a more deliberate way, they come out with a richer experience."

Researchers found that students taking an iterative decision-making approach to the experiment were 12 times more likely to think of and employ ways to improve their data than the students with the traditional instruction. Similarly, the experimental group was four times more likely to identify and explain the limits of their predictive model based on their data.

Even more encouraging, these students were still applying these same critical thinking skills a year later in another physics course.

"This is sort of a radical way to think about teaching, having students practice the thinking skills you want them to develop, but in another way it's obvious common sense," said co-author Carl Wieman , a professor of physics and of education at Stanford. "Natasha has shown here how powerful that approach can be."

The ability to make decisions based on data is becoming increasingly important in public policy decisions, Wieman said, and understanding that any real data have a degree of uncertainty, and knowing how to arrive at meaningful conclusions in the face of that uncertainty, is essential. The iterative teaching method better prepares students for that reality.

"Students leave this class with fundamentally different ideas about interpretation of data and testing against model predictions, whether it's about climate change or vaccine safety or swinging pendulums," Wieman said.

At Stanford, Holmes is expanding her research, applying these lessons to a range of undergraduate courses at different levels and subjects.

If iterative design can get first-year students to employ expert-like behaviors, the gains could be greater in advanced courses, she said. When students embark on an independent project, for instance, they'll be much better prepared to face and clear any hurdles.

"Students tell me that it helped them learn what it means to do science, and helped to see themselves as scientists and critical thinkers," Holmes said. "I think it's done a whole lot for their motivation and attitudes and beliefs about what they're capable of. So at least from that perspective, I think experiment design that encourages iterative thinking will have huge benefits for students in the long run."

Bjorn Carey is a writer for the Stanford News Service.

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How to Improve Your Critical Thinking Skills

Traditional tools and new technologies..

Posted September 29, 2023 | Reviewed by Lybi Ma

Technology provides access to vast information and makes daily life easier. Yet, too much reliance on technology potentially interferes with the acquisition and maintenance of critical thinking skills in several ways:

1. Information Overload : The constant influx of data can discourage deep critical thinking as we may come to rely on quick, surface-level information rather than delving deeply into a subject.

2. Shortened Attention Span: Frequent digital distractions can disrupt our ability for the sustained focus and concentration required for critical thinking.

3. Confirmatory Bias and Echo Chambers: Technology, including social media and personalized content algorithms, can reinforce confirmation bias . People are often exposed to information that aligns with their beliefs and opinions, making them less likely to encounter diverse perspectives and engage in critical thinking about opposing views.

4. Reduced Problem-Solving Opportunities: Technology often provides quick solutions to problems. While this benefits efficiency, it may discourage individuals from engaging in complex problem-solving, a fundamental aspect of critical thinking.

5. Loss of Research Skills: The ease of accessing information online can diminish traditional research skills, such as library research or in-depth reading. These skills are essential for critical thinking, as they involve evaluating sources, synthesizing information, and analyzing complex texts.

While technology can pose challenges to developing critical thinking skills, it's important to note that technology can also be a valuable tool for learning and skill development. It can provide access to educational resources, facilitate collaboration , and support critical thinking when used thoughtfully and intentionally. Balancing technology use with activities that encourage deep thinking and analysis is vital to lessening its potential adverse effects on critical thinking.

Writing is a traditional and powerful tool to exercise and improve your critical thinking skills. Consider these ways writing can help enhance critical thinking:

1. Clarity of Thought: Writing requires that you articulate your thoughts clearly and coherently. When you need to put your ideas on paper, you must organize them logically, which requires a deeper understanding of the subject matter.

2. Analysis and Evaluation: Critical thinking involves analyzing and evaluating information. When you write, you often need to assess the validity and relevance of different sources, arguments, or pieces of evidence, which hone your critical thinking skills.

3. Problem-Solving: Writing can be a problem-solving exercise in itself. Whether crafting an argument, developing a thesis, or finding the right words to express your ideas, writing requires thinking critically about approaching these challenges effectively.

4. Research Skills: Good writing often involves research, and research requires critical thinking. You need to assess the credibility of sources, synthesize information, and draw conclusions based on the evidence you gather.

5. Argumentation: Constructing a persuasive argument in writing is a complex process requiring critical thinking. You must anticipate counterarguments, provide evidence to support your claims, and address potential weaknesses in your reasoning.

6. Revision and Editing: To be an influential writer, you must learn to read your work critically. Editing and revising requires evaluating your writing objectively, identifying areas that need improvement, and refining your ideas and arguments.

7. Problem Identification: In some cases, writing can help you identify problems or gaps in your thinking. As you write, you might realize that your arguments are not as strong as you initially thought or that you need more information to support your claims. This recognition of limitations is a crucial aspect of critical thinking.

Writing is a dynamic process that engages multiple facets of critical thinking. It has been a valuable tool used in education , business, and personal development for centuries.

Yet, this traditional approach of self-generated written thoughts is rapidly being supplanted by AI -generated writing tools like Chat GPT (Generative Pre-trained Transformer. With over 100 million users of Chat GPT alone, we cannot ignore its potential impact. How might the increasing reliance on AI-generated writing tools influence our critical thinking skills? The impact can vary depending on how the tools are used and the context in which they are employed.

Critical thinking involves evaluating information sources for credibility, relevance, and bias. If individuals consistently trust the information provided by chatbots without critically assessing its quality, it can hinder their development of critical thinking skills. This is especially true if they depend on the chatbot to provide answers without questioning or verifying the information. Relying solely on chatbots for answers may also reduce people's effort in problem-solving. Critical thinking often requires wrestling with complex problems, considering multiple perspectives, and generating creative solutions. If we default to chatbots for quick answers, we may miss opportunities to develop these skills.

However, it's essential to note that the impact of chatbots on critical thinking skills may not be entirely negative. These tools can also have positive effects:

1. Chatbots provide quick access to vast information, which can benefit research and problem-solving. When used as a supplement to critical thinking, they can enhance the efficiency of information retrieval.

2. Chatbots can sometimes assist in complex tasks by providing relevant data or suggestions. When individuals critically evaluate and integrate this information into their decision-making process, it can enhance their critical thinking.

3. Chatbots can be used as learning aids. They can provide explanations, examples, and guidance, which can support skill development and, when used effectively, encourage critical thinking.

In summary, the impact of chatbots on critical thinking skills depends on how we use them. The effect will be harmful if they become a crutch to avoid independent thought or analysis. However, they can be valuable resources when used as tools to facilitate and augment critical thinking and writing processes. Individuals must balance leveraging the convenience of chatbots and actively engaging in independent critical thinking and problem-solving to maintain and enhance their cognitive abilities. You can do that effectively through writing regularly.

Copyright 2023 Tara Well, PhD

Tara Well, Ph.D. , is a professor in the department of psychology at Barnard College of Columbia University.

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• What Is Critical Thinking? | Definition & Examples

What Is Critical Thinking? | Definition & Examples

Published on May 30, 2022 by Eoghan Ryan . Revised on May 31, 2023.

Critical thinking is the ability to effectively analyze information and form a judgment .

To think critically, you must be aware of your own biases and assumptions when encountering information, and apply consistent standards when evaluating sources .

Critical thinking skills help you to:

• Identify credible sources
• Evaluate and respond to arguments
• Assess alternative viewpoints
• Test hypotheses against relevant criteria

Table of contents

Why is critical thinking important, critical thinking examples, how to think critically, other interesting articles, frequently asked questions about critical thinking.

Critical thinking is important for making judgments about sources of information and forming your own arguments. It emphasizes a rational, objective, and self-aware approach that can help you to identify credible sources and strengthen your conclusions.

Critical thinking is important in all disciplines and throughout all stages of the research process . The types of evidence used in the sciences and in the humanities may differ, but critical thinking skills are relevant to both.

In academic writing , critical thinking can help you to determine whether a source:

• Is free from research bias
• Provides evidence to support its research findings
• Considers alternative viewpoints

Outside of academia, critical thinking goes hand in hand with information literacy to help you form opinions rationally and engage independently and critically with popular media.

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Critical thinking can help you to identify reliable sources of information that you can cite in your research paper . It can also guide your own research methods and inform your own arguments.

Outside of academia, critical thinking can help you to be aware of both your own and others’ biases and assumptions.

Academic examples

However, when you compare the findings of the study with other current research, you determine that the results seem improbable. You analyze the paper again, consulting the sources it cites.

You notice that the research was funded by the pharmaceutical company that created the treatment. Because of this, you view its results skeptically and determine that more independent research is necessary to confirm or refute them. Example: Poor critical thinking in an academic context You’re researching a paper on the impact wireless technology has had on developing countries that previously did not have large-scale communications infrastructure. You read an article that seems to confirm your hypothesis: the impact is mainly positive. Rather than evaluating the research methodology, you accept the findings uncritically.

Nonacademic examples

However, you decide to compare this review article with consumer reviews on a different site. You find that these reviews are not as positive. Some customers have had problems installing the alarm, and some have noted that it activates for no apparent reason.

You revisit the original review article. You notice that the words “sponsored content” appear in small print under the article title. Based on this, you conclude that the review is advertising and is therefore not an unbiased source. Example: Poor critical thinking in a nonacademic context You support a candidate in an upcoming election. You visit an online news site affiliated with their political party and read an article that criticizes their opponent. The article claims that the opponent is inexperienced in politics. You accept this without evidence, because it fits your preconceptions about the opponent.

There is no single way to think critically. How you engage with information will depend on the type of source you’re using and the information you need.

However, you can engage with sources in a systematic and critical way by asking certain questions when you encounter information. Like the CRAAP test , these questions focus on the currency , relevance , authority , accuracy , and purpose of a source of information.

When encountering information, ask:

• Who is the author? Are they an expert in their field?
• What do they say? Is their argument clear? Can you summarize it?
• When did they say this? Is the source current?
• Where is the information published? Is it an academic article? Is it peer-reviewed ?
• Why did the author publish it? What is their motivation?
• How do they make their argument? Is it backed up by evidence? Does it rely on opinion, speculation, or appeals to emotion ? Do they address alternative arguments?

Critical thinking also involves being aware of your own biases, not only those of others. When you make an argument or draw your own conclusions, you can ask similar questions about your own writing:

• Am I only considering evidence that supports my preconceptions?
• Is my argument expressed clearly and backed up with credible sources?
• Would I be convinced by this argument coming from someone else?

If you want to know more about ChatGPT, AI tools , citation , and plagiarism , make sure to check out some of our other articles with explanations and examples.

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• Using ChatGPT for your studies
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Critical thinking refers to the ability to evaluate information and to be aware of biases or assumptions, including your own.

Like information literacy , it involves evaluating arguments, identifying and solving problems in an objective and systematic way, and clearly communicating your ideas.

Critical thinking skills include the ability to:

You can assess information and arguments critically by asking certain questions about the source. You can use the CRAAP test , focusing on the currency , relevance , authority , accuracy , and purpose of a source of information.

Ask questions such as:

• Who is the author? Are they an expert?
• How do they make their argument? Is it backed up by evidence?

A credible source should pass the CRAAP test  and follow these guidelines:

• The information should be up to date and current.
• The author and publication should be a trusted authority on the subject you are researching.
• The sources the author cited should be easy to find, clear, and unbiased.
• For a web source, the URL and layout should signify that it is trustworthy.

Information literacy refers to a broad range of skills, including the ability to find, evaluate, and use sources of information effectively.

Being information literate means that you:

• Know how to find credible sources
• Use relevant sources to inform your research
• Understand what constitutes plagiarism
• Know how to cite your sources correctly

Confirmation bias is the tendency to search, interpret, and recall information in a way that aligns with our pre-existing values, opinions, or beliefs. It refers to the ability to recollect information best when it amplifies what we already believe. Relatedly, we tend to forget information that contradicts our opinions.

Although selective recall is a component of confirmation bias, it should not be confused with recall bias.

On the other hand, recall bias refers to the differences in the ability between study participants to recall past events when self-reporting is used. This difference in accuracy or completeness of recollection is not related to beliefs or opinions. Rather, recall bias relates to other factors, such as the length of the recall period, age, and the characteristics of the disease under investigation.

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Ryan, E. (2023, May 31). What Is Critical Thinking? | Definition & Examples. Scribbr. Retrieved June 10, 2024, from https://www.scribbr.com/working-with-sources/critical-thinking/

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The Importance of Critical Thinking Skills in Research

Why is Critical Thinking Important: A Disruptive Force

Research anxiety seems to be taking an increasingly dominant role in the world of academic research. The pressure to publish or perish can warp your focus into thinking that the only good research is publishable research!

Today, your role as the researcher appears to take a back seat to the perceived value of the topic and the extent to which the results of the study will be cited around the world. Due to financial pressures and a growing tendency of risk aversion, studies are increasingly going down the path of applied research rather than basic or pure research . The potential for breakthroughs is being deliberately limited to incremental contributions from researchers who are forced to worry more about job security and pleasing their paymasters than about making a significant contribution to their field.

A Slow Decline

So what lead the researchers to their love of science and scientific research in the first place? The answer is critical thinking skills. The more that academic research becomes governed by policies outside of the research process, the less opportunity there will be for researchers to exercise such skills.

True research demands new ideas , perspectives, and arguments based on willingness and confidence to revisit and directly challenge existing schools of thought and established positions on theories and accepted codes of practice. Success comes from a recursive approach to the research question with an iterative refinement based on constant reflection and revision.

The importance of critical thinking skills in research is therefore huge, without which researchers may even lack the confidence to challenge their own assumptions.

A Misunderstood Skill

Critical thinking is widely recognized as a core competency and as a precursor to research. Employers value it as a requirement for every position they post, and every survey of potential employers for graduates in local markets rate the skill as their number one concern.

Related: Do you have questions on research idea or manuscript drafting? Get personalized answers on the FREE Q&A Forum!

When asked to clarify what critical thinking means to them, employers will use such phrases as “the ability to think independently,” or “the ability to think on their feet,” or “to show some initiative and resolve a problem without direct supervision.” These are all valuable skills, but how do you teach them?

For higher education institutions in particular, when you are being assessed against dropout, graduation, and job placement rates, where does a course in critical thinking skills fit into the mix? Student Success courses as a precursor to your first undergraduate course will help students to navigate the campus and whatever online resources are available to them (including the tutoring center), but that doesn’t equate to raising critical thinking competencies.

The Dependent Generation

As education becomes increasingly commoditized and broken-down into components that can be delivered online for maximum productivity and profitability, we run the risk of devaluing academic discourse and independent thought. Larger class sizes preclude substantive debate, and the more that content is broken into sound bites that can be tested in multiple-choice questions, the less requirement there will be for original thought.

Academic journals value citation above all else, and so content is steered towards the type of articles that will achieve high citation volume. As such, students and researchers will perpetuate such misuse by ensuring that their papers include only highly cited works. And the objective of high citation volume is achieved.

We expand the body of knowledge in any field by challenging the status quo. Denying the veracity of commonly accepted “facts” or playing devil’s advocate with established rules supports a necessary insurgency that drives future research. If we do not continue to emphasize the need for critical thinking skills to preserve such rebellion, academic research may begin to slowly fade away.

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Student Success

How to improve your critical thinking and research skills.

Critical thinking doesn’t always come naturally to us. It requires analyzing the facts, gathering as much information as possible, thinking open-mindedly, and then forming a judgment.

Rest assured, you can teach yourself to think critically. Here are tips to help you get started.

Be aware of authors’ motivations

You can evaluate an author’s work if you’re aware of what drove that person to undertake the research and writing in the first place. Here are things to be aware of:

• Avoid personal feelings
• Be wary of phrases like always , a lot , or never unless you can attach a number to confirm the characterization
• Steer clear of first-person (using “I”) and second-person (using “you”) pronouns unless you’re asked to reflect or give advice
• Find credible sources ( more on this below!)
• Read multiple articles from different perspectives

Find credible evidence

A rule of thumb for most writing is to make a claim, provide evidence to support the claim, and then use reasoning to tie it all together. How do you analyze your sources? Use critical thinking skills. Ask questions such as:

• Did the researchers only study 10 people?
• Is the writer representing a particular company or industry?
• What other articles and studies has the writer published?
• Is this article published in a scholarly journal, or on a website selling something?

Research well

It’s easier to find credible evidence when you’re looking in the right places. Here are key tips for researching well:

• Use your school’s online library to find scholarly articles. Peer-reviewed articles have been reviewed by other professionals or scholars in the field and are generally the most accurate.
• When you read something compelling, check out the reference page at the end of that article, and look up some of those sources.
• When an author cites another source, try to find that original source, and read it for yourself.
• Beware of bias, and consider the credibility of the authors you read.
• Pay close attention to dates. If the research was completed more than five to ten years ago, it’s probably outdated.

Make the most of your findings

The key to using evidence in your paper is not just to sprinkle quotes throughout, but rather to integrate the research into your argument. Explain the significance and implications of that research. It’s one thing to write, “Carrots are good for you,” but it’s much more compelling to explain how and why carrots are good for you based on statistics and research. To demonstrate real critical thinking skills, synthesize what you read (citing it accurately), and incorporate it into your argument, paying special attention to the flow and structure. Read how other authors use information to gain your trust, and utilize their strategies to do the same for your reader.

Critical thinking leads to better research skills, which in turn lead to better writing. When you find credible evidence, it will support your claims more effectively, and you’ll learn to read and listen to information with a critical eye for bias and persuasion. As an added bonus, you’ll also learn to be a better conversationalist outside of school.

To get more insights into sharpening your critical thinking and research skills, watch our webinar:

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Critical thinking

Advice and resources to help you develop your critical voice.

Developing critical thinking skills is essential to your success at University and beyond.  We all need to be critical thinkers to help us navigate our way through an information-rich world. 

Whatever your discipline, you will engage with a wide variety of sources of information and evidence.  You will develop the skills to make judgements about this evidence to form your own views and to present your views clearly.

One of the most common types of feedback received by students is that their work is ‘too descriptive’.  This usually means that they have just stated what others have said and have not reflected critically on the material.  They have not evaluated the evidence and constructed an argument.

What is critical thinking?

Critical thinking is the art of making clear, reasoned judgements based on interpreting, understanding, applying and synthesising evidence gathered from observation, reading and experimentation. Burns, T., & Sinfield, S. (2016)  Essential Study Skills: The Complete Guide to Success at University (4th ed.) London: SAGE, p94.

Being critical does not just mean finding fault.  It means assessing evidence from a variety of sources and making reasoned conclusions.  As a result of your analysis you may decide that a particular piece of evidence is not robust, or that you disagree with the conclusion, but you should be able to state why you have come to this view and incorporate this into a bigger picture of the literature.

Being critical goes beyond describing what you have heard in lectures or what you have read.  It involves synthesising, analysing and evaluating what you have learned to develop your own argument or position.

Critical thinking is important in all subjects and disciplines – in science and engineering, as well as the arts and humanities.  The types of evidence used to develop arguments may be very different but the processes and techniques are similar.  Critical thinking is required for both undergraduate and postgraduate levels of study.

What, where, when, who, why, how?

Purposeful reading can help with critical thinking because it encourages you to read actively rather than passively.  When you read, ask yourself questions about what you are reading and make notes to record your views.  Ask questions like:

• What is the main point of this paper/ article/ paragraph/ report/ blog?
• Who wrote it?
• Why was it written?
• When was it written?
• Has the context changed since it was written?
• Is the evidence presented robust?
• How did the authors come to their conclusions?
• Do you agree with the conclusions?
• What does this add to our knowledge?
• Why is it useful?

Our web page covering Reading at university includes a handout to help you develop your own critical reading form and a suggested reading notes record sheet.  These resources will help you record your thoughts after you read, which will help you to construct your argument. 

Reading at university

Developing an argument

Being a university student is about learning how to think, not what to think.  Critical thinking shapes your own values and attitudes through a process of deliberating, debating and persuasion.   Through developing your critical thinking you can move on from simply disagreeing to constructively assessing alternatives by building on doubts.

There are several key stages involved in developing your ideas and constructing an argument.  You might like to use a form to help you think about the features of critical thinking and to break down the stages of developing your argument.

Features of critical thinking (pdf)

Features of critical thinking (Word rtf)

Our webpage on Academic writing includes a useful handout ‘Building an argument as you go’.

Academic writing

You should also consider the language you will use to introduce a range of viewpoints and to evaluate the various sources of evidence.  This will help your reader to follow your argument.  To get you started, the University of Manchester's Academic Phrasebank has a useful section on Being Critical. 

Academic Phrasebank

Developing your critical thinking

Set yourself some tasks to help develop your critical thinking skills.  Discuss material presented in lectures or from resource lists with your peers.  Set up a critical reading group or use an online discussion forum.  Think about a point you would like to make during discussions in tutorials and be prepared to back up your argument with evidence.

For more suggestions:

Developing your critical thinking - ideas (pdf)

Developing your critical thinking - ideas (Word rtf)

Published guides

For further advice and more detailed resources please see the Critical Thinking section of our list of published Study skills guides.

Study skills guides  

This article was published on 2024-02-26

More From Forbes

13 Easy Steps To Improve Your Critical Thinking Skills

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With the sheer volume of information that we’re bombarded with on a daily basis – and with the pervasiveness of fake news and social media bubbles – the ability to look at evidence, evaluate the trustworthiness of a source, and think critically is becoming more important than ever. This is why, for me, critical thinking is one of the most vital skills to cultivate for future success.

Critical thinking isn’t about being constantly negative or critical of everything. It’s about objectivity and having an open, inquisitive mind. To think critically is to analyze issues based on hard evidence (as opposed to personal opinions, biases, etc.) in order to build a thorough understanding of what’s really going on. And from this place of thorough understanding, you can make better decisions and solve problems more effectively.

To put it another way, critical thinking means arriving at your own carefully considered conclusions instead of taking information at face value. Here are 13 ways you can cultivate this precious skill:

1. Always vet new information with a cautious eye. Whether it’s an article someone has shared online or data that’s related to your job, always vet the information you're presented with. Good questions to ask here include, "Is this information complete and up to date?” “What evidence is being presented to support the argument?” and “Whose voice is missing here?”

2. Look at where the information has come from. Is the source trustworthy? What is their motivation for presenting this information? For example, are they trying to sell you something or get you to take a certain action (like vote for them)?

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3. Consider more than one point of view. Everyone has their own opinions and motivations – even highly intelligent people making reasonable-sounding arguments have personal opinions and biases that shape their thinking. So, when someone presents you with information, consider whether there are other sides to the story.

4. Practice active listening. Listen carefully to what others are telling you, and try to build a clear picture of their perspective. Empathy is a really useful skill here since putting yourself in another person's shoes can help you understand where they're coming from and what they might want. Try to listen without judgment – remember, critical thinking is about keeping an open mind.

5. Gather additional information where needed. Whenever you identify gaps in the information or data, do your own research to fill those gaps. The next few steps will help you do this objectively…

6. Ask lots of open-ended questions. Curiosity is a key trait of critical thinkers, so channel your inner child and ask lots of "who," "what," and "why" questions.

7. Find your own reputable sources of information, such as established news sites, nonprofit organizations, and education institutes. Try to avoid anonymous sources or sources with an ax to grind or a product to sell. Also, be sure to check when the information was published. An older source may be unintentionally offering up wrong information just because events have moved on since it was published; corroborate the info with a more recent source.

8. Try not to get your news from social media. And if you do see something on social media that grabs your interest, check the accuracy of the story (via reputable sources of information, as above) before you share it.

9. Learn to spot fake news. It's not always easy to spot false or misleading content, but a good rule of thumb is to look at the language, emotion, and tone of the piece. Is it using emotionally charged language, for instance, and trying to get you to feel a certain way? Also, look at the sources of facts, figures, images, and quotes. A legit news story will clearly state its sources.

10. Learn to spot biased information. Like fake news, biased information may seek to appeal more to your emotions than logic and/or present a limited view of the topic. So ask yourself, “Is there more to this topic than what’s being presented here?” Do your own reading around the topic to establish the full picture.

11. Question your own biases, too. Everyone has biases, and there’s no point pretending otherwise. The trick is to think objectively about your likes and dislikes, preferences, and beliefs, and consider how these might affect your thinking.

12. Form your own opinions. Remember, critical thinking is about thinking independently. So once you’ve assessed all the information, form your own conclusions about it.

13. Continue to work on your critical thinking skills. I recommend looking at online learning platforms such as Udemy and Coursera for courses on general critical thinking skills, as well as courses on specific subjects like cognitive biases.

Read more about critical thinking and other essential skills in my new book, Future Skills: The 20 Skills & Competencies Everyone Needs To Succeed In A Digital World . Written for anyone who wants to surf the wave of digital transformation – rather than be drowned by it – the book explores why these vital future skills matter and how to develop them.

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Critical Thinking: A Model of Intelligence for Solving Real-World Problems

Diane f. halpern.

1 Department of Psychology, Claremont McKenna College, Emerita, Altadena, CA 91001, USA

Dana S. Dunn

2 Department of Psychology, Moravian College, Bethlehem, PA 18018, USA; ude.naivarom@nnud

Most theories of intelligence do not directly address the question of whether people with high intelligence can successfully solve real world problems. A high IQ is correlated with many important outcomes (e.g., academic prominence, reduced crime), but it does not protect against cognitive biases, partisan thinking, reactance, or confirmation bias, among others. There are several newer theories that directly address the question about solving real-world problems. Prominent among them is Sternberg’s adaptive intelligence with “adaptation to the environment” as the central premise, a construct that does not exist on standardized IQ tests. Similarly, some scholars argue that standardized tests of intelligence are not measures of rational thought—the sort of skill/ability that would be needed to address complex real-world problems. Other investigators advocate for critical thinking as a model of intelligence specifically designed for addressing real-world problems. Yes, intelligence (i.e., critical thinking) can be enhanced and used for solving a real-world problem such as COVID-19, which we use as an example of contemporary problems that need a new approach.

1. Introduction

The editors of this Special Issue asked authors to respond to a deceptively simple statement: “How Intelligence Can Be a Solution to Consequential World Problems.” This statement holds many complexities, including how intelligence is defined and which theories are designed to address real-world problems.

2. The Problem with Using Standardized IQ Measures for Real-World Problems

For the most part, we identify high intelligence as having a high score on a standardized test of intelligence. Like any test score, IQ can only reflect what is on the given test. Most contemporary standardized measures of intelligence include vocabulary, working memory, spatial skills, analogies, processing speed, and puzzle-like elements (e.g., Wechsler Adult Intelligence Scale Fourth Edition; see ( Drozdick et al. 2012 )). Measures of IQ correlate with many important outcomes, including academic performance ( Kretzschmar et al. 2016 ), job-related skills ( Hunter and Schmidt 1996 ), reduced likelihood of criminal behavior ( Burhan et al. 2014 ), and for those with exceptionally high IQs, obtaining a doctorate and publishing scholarly articles ( McCabe et al. 2020 ). Gottfredson ( 1997, p. 81 ) summarized these effects when she said the “predictive validity of g is ubiquitous.” More recent research using longitudinal data, found that general mental abilities and specific abilities are good predictors of several work variables including job prestige, and income ( Lang and Kell 2020 ). Although assessments of IQ are useful in many contexts, having a high IQ does not protect against falling for common cognitive fallacies (e.g., blind spot bias, reactance, anecdotal reasoning), relying on biased and blatantly one-sided information sources, failing to consider information that does not conform to one’s preferred view of reality (confirmation bias), resisting pressure to think and act in a certain way, among others. This point was clearly articulated by Stanovich ( 2009, p. 3 ) when he stated that,” IQ tests measure only a small set of the thinking abilities that people need.”

3. Which Theories of Intelligence Are Relevant to the Question?

Most theories of intelligence do not directly address the question of whether people with high intelligence can successfully solve real world problems. For example, Grossmann et al. ( 2013 ) cite many studies in which IQ scores have not predicted well-being, including life satisfaction and longevity. Using a stratified random sample of Americans, these investigators found that wise reasoning is associated with life satisfaction, and that “there was no association between intelligence and well-being” (p. 944). (critical thinking [CT] is often referred to as “wise reasoning” or “rational thinking,”). Similar results were reported by Wirthwein and Rost ( 2011 ) who compared life satisfaction in several domains for gifted adults and adults of average intelligence. There were no differences in any of the measures of subjective well-being, except for leisure, which was significantly lower for the gifted adults. Additional research in a series of experiments by Stanovich and West ( 2008 ) found that participants with high cognitive ability were as likely as others to endorse positions that are consistent with their biases, and they were equally likely to prefer one-sided arguments over those that provided a balanced argument. There are several newer theories that directly address the question about solving real-world problems. Prominent among them is Sternberg’s adaptive intelligence with “adaptation to the environment” as the central premise, a construct that does not exist on standardized IQ tests (e.g., Sternberg 2019 ). Similarly, Stanovich and West ( 2014 ) argue that standardized tests of intelligence are not measures of rational thought—the sort of skill/ability that would be needed to address complex real-world problems. Halpern and Butler ( 2020 ) advocate for CT as a useful model of intelligence for addressing real-world problems because it was designed for this purpose. Although there is much overlap among these more recent theories, often using different terms for similar concepts, we use Halpern and Butler’s conceptualization to make our point: Yes, intelligence (i.e., CT) can be enhanced and used for solving a real-world problem like COVID-19.

4. Critical Thinking as an Applied Model for Intelligence

One definition of intelligence that directly addresses the question about intelligence and real-world problem solving comes from Nickerson ( 2020, p. 205 ): “the ability to learn, to reason well, to solve novel problems, and to deal effectively with novel problems—often unpredictable—that confront one in daily life.” Using this definition, the question of whether intelligent thinking can solve a world problem like the novel coronavirus is a resounding “yes” because solutions to real-world novel problems are part of his definition. This is a popular idea in the general public. For example, over 1000 business managers and hiring executives said that they want employees who can think critically based on the belief that CT skills will help them solve work-related problems ( Hart Research Associates 2018 ).

We define CT as the use of those cognitive skills or strategies that increase the probability of a desirable outcome. It is used to describe thinking that is purposeful, reasoned, and goal directed--the kind of thinking involved in solving problems, formulating inferences, calculating likelihoods, and making decisions, when the thinker is using skills that are thoughtful and effective for the particular context and type of thinking task. International surveys conducted by the OECD ( 2019, p. 16 ) established “key information-processing competencies” that are “highly transferable, in that they are relevant to many social contexts and work situations; and ‘learnable’ and therefore subject to the influence of policy.” One of these skills is problem solving, which is one subset of CT skills.

The CT model of intelligence is comprised of two components: (1) understanding information at a deep, meaningful level and (2) appropriate use of CT skills. The underlying idea is that CT skills can be identified, taught, and learned, and when they are recognized and applied in novel settings, the individual is demonstrating intelligent thought. CT skills include judging the credibility of an information source, making cost–benefit calculations, recognizing regression to the mean, understanding the limits of extrapolation, muting reactance responses, using analogical reasoning, rating the strength of reasons that support and fail to support a conclusion, and recognizing hindsight bias or confirmation bias, among others. Critical thinkers use these skills appropriately, without prompting, and usually with conscious intent in a variety of settings.

One of the key concepts in this model is that CT skills transfer in appropriate situations. Thus, assessments using situational judgments are needed to assess whether particular skills have transferred to a novel situation where it is appropriate. In an assessment created by the first author ( Halpern 2018 ), short paragraphs provide information about 20 different everyday scenarios (e.g., A speaker at the meeting of your local school board reported that when drug use rises, grades decline; so schools need to enforce a “war on drugs” to improve student grades); participants provide two response formats for every scenario: (a) constructed responses where they respond with short written responses, followed by (b) forced choice responses (e.g., multiple choice, rating or ranking of alternatives) for the same situations.

There is a large and growing empirical literature to support the assertion that CT skills can be learned and will transfer (when taught for transfer). See for example, Holmes et al. ( 2015 ), who wrote in the prestigious Proceedings of the National Academy of Sciences , that there was “significant and sustained improvement in students’ critical thinking behavior” (p. 11,199) for students who received CT instruction. Abrami et al. ( 2015, para. 1 ) concluded from a meta-analysis that “there are effective strategies for teaching CT skills, both generic and content specific, and CT dispositions, at all educational levels and across all disciplinary areas.” Abrami et al. ( 2008, para. 1 ), included 341 effect sizes in a meta-analysis. They wrote: “findings make it clear that improvement in students’ CT skills and dispositions cannot be a matter of implicit expectation.” A strong test of whether CT skills can be used for real-word problems comes from research by Butler et al. ( 2017 ). Community adults and college students (N = 244) completed several scales including an assessment of CT, an intelligence test, and an inventory of real-life events. Both CT scores and intelligence scores predicted individual outcomes on the inventory of real-life events, but CT was a stronger predictor.

Heijltjes et al. ( 2015, p. 487 ) randomly assigned participants to either a CT instruction group or one of six other control conditions. They found that “only participants assigned to CT instruction improved their reasoning skills.” Similarly, when Halpern et al. ( 2012 ) used random assignment of participants to either a learning group where they were taught scientific reasoning skills using a game format or a control condition (which also used computerized learning and was similar in length), participants in the scientific skills learning group showed higher proportional learning gains than students who did not play the game. As the body of additional supportive research is too large to report here, interested readers can find additional lists of CT skills and support for the assertion that these skills can be learned and will transfer in Halpern and Dunn ( Forthcoming ). There is a clear need for more high-quality research on the application and transfer of CT and its relationship to IQ.

5. Pandemics: COVID-19 as a Consequential Real-World Problem

A pandemic occurs when a disease runs rampant over an entire country or even the world. Pandemics have occurred throughout history: At the time of writing this article, COVID-19 is a world-wide pandemic whose actual death rate is unknown but estimated with projections of several million over the course of 2021 and beyond ( Mega 2020 ). Although vaccines are available, it will take some time to inoculate most or much of the world’s population. Since March 2020, national and international health agencies have created a list of actions that can slow and hopefully stop the spread of COVID (e.g., wearing face masks, practicing social distancing, avoiding group gatherings), yet many people in the United States and other countries have resisted their advice.

Could instruction in CT encourage more people to accept and comply with simple life-saving measures? There are many possible reasons to believe that by increasing citizens’ CT abilities, this problematic trend can be reversed for, at least, some unknown percentage of the population. We recognize the long history of social and cognitive research showing that changing attitudes and behaviors is difficult, and it would be unrealistic to expect that individuals with extreme beliefs supported by their social group and consistent with their political ideologies are likely to change. For example, an Iranian cleric and an orthodox rabbi both claimed (separately) that the COVID-19 vaccine can make people gay ( Marr 2021 ). These unfounded opinions are based on deeply held prejudicial beliefs that we expect to be resistant to CT. We are targeting those individuals who beliefs are less extreme and may be based on reasonable reservations, such as concern about the hasty development of the vaccine and the lack of long-term data on its effects. There should be some unknown proportion of individuals who can change their COVID-19-related beliefs and actions with appropriate instruction in CT. CT can be a (partial) antidote for the chaos of the modern world with armies of bots creating content on social media, political and other forces deliberately attempting to confuse issues, and almost all media labeled “fake news” by social influencers (i.e., people with followers that sometimes run to millions on various social media). Here, are some CT skills that could be helpful in getting more people to think more critically about pandemic-related issues.

Reasoning by Analogy and Judging the Credibility of the Source of Information

Early communications about the ability of masks to prevent the spread of COVID from national health agencies were not consistent. In many regions of the world, the benefits of wearing masks incited prolonged and acrimonious debates ( Tang 2020 ). However, after the initial confusion, virtually all of the global and national health organizations (e.g., WHO, National Health Service in the U. K., U. S. Centers for Disease Control and Prevention) endorse masks as a way to slow the spread of COVID ( Cheng et al. 2020 ; Chu et al. 2020 ). However, as we know, some people do not trust governmental agencies and often cite the conflicting information that was originally given as a reason for not wearing a mask. There are varied reasons for refusing to wear a mask, but the one most often cited is that it is against civil liberties ( Smith 2020 ). Reasoning by analogy is an appropriate CT skill for evaluating this belief (and a key skill in legal thinking). It might be useful to cite some of the many laws that already regulate our behavior such as, requiring health inspections for restaurants, setting speed limits, mandating seat belts when riding in a car, and establishing the age at which someone can consume alcohol. Individuals would be asked to consider how the mandate to wear a mask compares to these and other regulatory laws.

Another reason why some people resist the measures suggested by virtually every health agency concerns questions about whom to believe. Could training in CT change the beliefs and actions of even a small percentage of those opposed to wearing masks? Such training would include considering the following questions with practice across a wide domain of knowledge: (a) Does the source have sufficient expertise? (b) Is the expertise recent and relevant? (c) Is there a potential for gain by the information source, such as financial gain? (d) What would the ideal information source be and how close is the current source to the ideal? (e) Does the information source offer evidence that what they are recommending is likely to be correct? (f) Have you traced URLs to determine if the information in front of you really came from the alleged source?, etc. Of course, not everyone will respond in the same way to each question, so there is little likelihood that we would all think alike, but these questions provide a framework for evaluating credibility. Donovan et al. ( 2015 ) were successful using a similar approach to improve dynamic decision-making by asking participants to reflect on questions that relate to the decision. Imagine the effect of rigorous large-scale education in CT from elementary through secondary schools, as well as at the university-level. As stated above, empirical evidence has shown that people can become better thinkers with appropriate instruction in CT. With training, could we encourage some portion of the population to become more astute at judging the credibility of a source of information? It is an experiment worth trying.

6. Making Cost—Benefit Assessments for Actions That Would Slow the Spread of COVID-19

Historical records show that refusal to wear a mask during a pandemic is not a new reaction. The epidemic of 1918 also included mandates to wear masks, which drew public backlash. Then, as now, many people refused, even when they were told that it was a symbol of “wartime patriotism” because the 1918 pandemic occurred during World War I ( Lovelace 2020 ). CT instruction would include instruction in why and how to compute cost–benefit analyses. Estimates of “lives saved” by wearing a mask can be made meaningful with graphical displays that allow more people to understand large numbers. Gigerenzer ( 2020 ) found that people can understand risk ratios in medicine when the numbers are presented as frequencies instead of probabilities. If this information were used when presenting the likelihood of illness and death from COVID-19, could we increase the numbers of people who understand the severity of this disease? Small scale studies by Gigerenzer have shown that it is possible.

Analyzing Arguments to Determine Degree of Support for a Conclusion

The process of analyzing arguments requires that individuals rate the strength of support for and against a conclusion. By engaging in this practice, they must consider evidence and reasoning that may run counter to a preferred outcome. Kozyreva et al. ( 2020 ) call the deliberate failure to consider both supporting and conflicting data “deliberate ignorance”—avoiding or failing to consider information that could be useful in decision-making because it may collide with an existing belief. When applied to COVID-19, people would have to decide if the evidence for and against wearing a face mask is a reasonable way to stop the spread of this disease, and if they conclude that it is not, what are the costs and benefits of not wearing masks at a time when governmental health organizations are making them mandatory in public spaces? Again, we wonder if rigorous and systematic instruction in argument analysis would result in more positive attitudes and behaviors that relate to wearing a mask or other real-world problems. We believe that it is an experiment worth doing.

7. Conclusions

We believe that teaching CT is a worthwhile approach for educating the general public in order to improve reasoning and motivate actions to address, avert, or ameliorate real-world problems like the COVID-19 pandemic. Evidence suggests that CT can guide intelligent responses to societal and global problems. We are NOT claiming that CT skills will be a universal solution for the many real-world problems that we confront in contemporary society, or that everyone will substitute CT for other decision-making practices, but we do believe that systematic education in CT can help many people become better thinkers, and we believe that this is an important step toward creating a society that values and practices routine CT. The challenges are great, but the tools to tackle them are available, if we are willing to use them.

Author Contributions

Conceptualization, D.F.H. and D.S.D.; resources, D.F.H.; data curation, writing—original draft preparation, D.F.H.; writing—review and editing, D.F.H. and D.S.D. All authors have read and agreed to the published version of the manuscript.

This research received no external funding.

Institutional Review Board Statement

No IRB Review.

Informed Consent Statement

No Informed Consent.

Conflicts of Interest

The authors declare no conflict of interest.

Publisher’s Note: MDPI stays neutral with regard to jurisdictional claims in published maps and institutional affiliations.

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How to develop critical thinking skills

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What are critical thinking skills?

How to develop critical thinking skills: 12 tips, how to practice critical thinking skills at work, become your own best critic.

A client requests a tight deadline on an intense project. Your childcare provider calls in sick on a day full of meetings. Payment from a contract gig is a month behind. 

Your day-to-day will always have challenges, big and small. And no matter the size and urgency, they all ask you to use critical thinking to analyze the situation and arrive at the right solution. 

Critical thinking includes a wide set of soft skills that encourage continuous learning, resilience , and self-reflection. The more you add to your professional toolbelt, the more equipped you’ll be to tackle whatever challenge presents itself. Here’s how to develop critical thinking, with examples explaining how to use it.

Critical thinking skills are the skills you use to analyze information, imagine scenarios holistically, and create rational solutions. It’s a type of emotional intelligence that stimulates effective problem-solving and decision-making . 

When you fine-tune your critical thinking skills, you seek beyond face-value observations and knee-jerk reactions. Instead, you harvest deeper insights and string together ideas and concepts in logical, sometimes out-of-the-box , ways. 

Imagine a team working on a marketing strategy for a new set of services. That team might use critical thinking to balance goals and key performance indicators , like new customer acquisition costs, average monthly sales, and net profit margins. They understand the connections between overlapping factors to build a strategy that stays within budget and attracts new sales. 

Looking for ways to improve critical thinking skills? Start by brushing up on the following soft skills that fall under this umbrella: 

• Analytical thinking: Approaching problems with an analytical eye includes breaking down complex issues into small chunks and examining their significance. An example could be organizing customer feedback to identify trends and improve your product offerings. 
• Open-mindedness: Push past cognitive biases and be receptive to different points of view and constructive feedback . Managers and team members who keep an open mind position themselves to hear new ideas that foster innovation . 
• Creative thinking: With creative thinking , you can develop several ideas to address a single problem, like brainstorming more efficient workflow best practices to boost productivity and employee morale . 
• Self-reflection: Self-reflection lets you examine your thinking and assumptions to stimulate healthier collaboration and thought processes. Maybe a bad first impression created a negative anchoring bias with a new coworker. Reflecting on your own behavior stirs up empathy and improves the relationship. 
• Evaluation: With evaluation skills, you tackle the pros and cons of a situation based on logic rather than emotion. When prioritizing tasks , you might be tempted to do the fun or easy ones first, but evaluating their urgency and importance can help you make better decisions. 

There’s no magic method to change your thinking processes. Improvement happens with small, intentional changes to your everyday habits until a more critical approach to thinking is automatic. 

Here are 12 tips for building stronger self-awareness and learning how to improve critical thinking: 

1. Be cautious

There’s nothing wrong with a little bit of skepticism. One of the core principles of critical thinking is asking questions and dissecting the available information. You might surprise yourself at what you find when you stop to think before taking action. 

Before making a decision, use evidence, logic, and deductive reasoning to support your own opinions or challenge ideas. It helps you and your team avoid falling prey to bad information or resistance to change .

2. Ask open-ended questions

“Yes” or “no” questions invite agreement rather than reflection. Instead, ask open-ended questions that force you to engage in analysis and rumination. Digging deeper can help you identify potential biases, uncover assumptions, and arrive at new hypotheses and possible solutions. 

3. Do your research

No matter your proficiency, you can always learn more. Turning to different points of view and information is a great way to develop a comprehensive understanding of a topic and make informed decisions. You’ll prioritize reliable information rather than fall into emotional or automatic decision-making. 

4. Consider several opinions

You might spend so much time on your work that it’s easy to get stuck in your own perspective, especially if you work independently on a remote team . Make an effort to reach out to colleagues to hear different ideas and thought patterns. Their input might surprise you.

If or when you disagree, remember that you and your team share a common goal. Divergent opinions are constructive, so shift the focus to finding solutions rather than defending disagreements. 

5. Learn to be quiet

Active listening is the intentional practice of concentrating on a conversation partner instead of your own thoughts. It’s about paying attention to detail and letting people know you value their opinions, which can open your mind to new perspectives and thought processes.

If you’re brainstorming with your team or having a 1:1 with a coworker , listen, ask clarifying questions, and work to understand other peoples’ viewpoints. Listening to your team will help you find fallacies in arguments to improve possible solutions.

6. Schedule reflection

Whether waking up at 5 am or using a procrastination hack, scheduling time to think puts you in a growth mindset . Your mind has natural cognitive biases to help you simplify decision-making, but squashing them is key to thinking critically and finding new solutions besides the ones you might gravitate toward. Creating time and calm space in your day gives you the chance to step back and visualize the biases that impact your decision-making. 

7. Cultivate curiosity

With so many demands and job responsibilities, it’s easy to seek solace in routine. But getting out of your comfort zone helps spark critical thinking and find more solutions than you usually might.

If curiosity doesn’t come naturally to you, cultivate a thirst for knowledge by reskilling and upskilling . Not only will you add a new skill to your resume , but expanding the limits of your professional knowledge might motivate you to ask more questions. 

You don’t have to develop critical thinking skills exclusively in the office. Whether on your break or finding a hobby to do after work, playing strategic games or filling out crosswords can prime your brain for problem-solving. 

9. Write it down

Recording your thoughts with pen and paper can lead to stronger brain activity than typing them out on a keyboard. If you’re stuck and want to think more critically about a problem, writing your ideas can help you process information more deeply.

The act of recording ideas on paper can also improve your memory . Ideas are more likely to linger in the background of your mind, leading to deeper thinking that informs your decision-making process. 

10. Speak up

Take opportunities to share your opinion, even if it intimidates you. Whether at a networking event with new people or a meeting with close colleagues, try to engage with people who challenge or help you develop your ideas. Having conversations that force you to support your position encourages you to refine your argument and think critically. 

11. Stay humble

Ideas and concepts aren’t the same as real-life actions. There may be such a thing as negative outcomes, but there’s no such thing as a bad idea. At the brainstorming stage , don’t be afraid to make mistakes.

Sometimes the best solutions come from off-the-wall, unorthodox decisions. Sit in your creativity , let ideas flow, and don’t be afraid to share them with your colleagues. Putting yourself in a creative mindset helps you see situations from new perspectives and arrive at innovative conclusions. 

12. Embrace discomfort

Get comfortable feeling uncomfortable . It isn’t easy when others challenge your ideas, but sometimes, it’s the only way to see new perspectives and think critically.

By willingly stepping into unfamiliar territory, you foster the resilience and flexibility you need to become a better thinker. You’ll learn how to pick yourself up from failure and approach problems from fresh angles. 

Thinking critically is easier said than done. To help you understand its impact (and how to use it), here are two scenarios that require critical thinking skills and provide teachable moments. 

Scenario #1: Unexpected delays and budget

Imagine your team is working on producing an event. Unexpectedly, a vendor explains they’ll be a week behind on delivering materials. Then another vendor sends a quote that’s more than you can afford. Unless you develop a creative solution, the team will have to push back deadlines and go over budget, potentially costing the client’s trust. 

Here’s how you could approach the situation with creative thinking:

• Analyze the situation holistically: Determine how the delayed materials and over-budget quote will impact the rest of your timeline and financial resources . That way, you can identify whether you need to build an entirely new plan with new vendors, or if it’s worth it to readjust time and resources. 
• Identify your alternative options: With careful assessment, your team decides that another vendor can’t provide the same materials in a quicker time frame. You’ll need to rearrange assignment schedules to complete everything on time. 
• Collaborate and adapt: Your team has an emergency meeting to rearrange your project schedule. You write down each deliverable and determine which ones you can and can’t complete by the deadline. To compensate for lost time, you rearrange your task schedule to complete everything that doesn’t need the delayed materials first, then advance as far as you can on the tasks that do. 
• Check different resources: In the meantime, you scour through your contact sheet to find alternative vendors that fit your budget. Accounting helps by providing old invoices to determine which vendors have quoted less for previous jobs. After pulling all your sources, you find a vendor that fits your budget. 
• Maintain open communication: You create a special Slack channel to keep everyone up to date on changes, challenges, and additional delays. Keeping an open line encourages transparency on the team’s progress and boosts everyone’s confidence. 

Scenario #2: Differing opinions 

A conflict arises between two team members on the best approach for a new strategy for a gaming app. One believes that small tweaks to the current content are necessary to maintain user engagement and stay within budget. The other believes a bold revamp is needed to encourage new followers and stronger sales revenue. 

Here’s how critical thinking could help this conflict:

• Listen actively: Give both team members the opportunity to present their ideas free of interruption. Encourage the entire team to ask open-ended questions to more fully understand and develop each argument. 
• Flex your analytical skills: After learning more about both ideas, everyone should objectively assess the benefits and drawbacks of each approach. Analyze each idea's risk, merits, and feasibility based on available data and the app’s goals and objectives. 
• Identify common ground: The team discusses similarities between each approach and brainstorms ways to integrate both idea s, like making small but eye-catching modifications to existing content or using the same visual design in new media formats. 
• Test new strategy: To test out the potential of a bolder strategy, the team decides to A/B test both approaches. You create a set of criteria to evenly distribute users by different demographics to analyze engagement, revenue, and customer turnover. 
• Monitor and adapt: After implementing the A/B test, the team closely monitors the results of each strategy. You regroup and optimize the changes that provide stronger results after the testing. That way, all team members understand why you’re making the changes you decide to make.

You can’t think your problems away. But you can equip yourself with skills that help you move through your biggest challenges and find innovative solutions. Learning how to develop critical thinking is the start of honing an adaptable growth mindset. 

Now that you have resources to increase critical thinking skills in your professional development, you can identify whether you embrace change or routine, are open or resistant to feedback, or turn to research or emotion will build self-awareness. From there, tweak and incorporate techniques to be a critical thinker when life presents you with a problem.

Cultivate your creativity

Foster creativity and continuous learning with guidance from our certified Coaches.

Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

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Work Life is Atlassian’s flagship publication dedicated to unleashing the potential of every team through real-life advice, inspiring stories, and thoughtful perspectives from leaders around the world.

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Senior Quantitative Researcher, People Insights

Principal Writer

How to build critical thinking skills for better decision-making

It’s simple in theory, but tougher in practice – here are five tips to get you started.

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Have you heard the riddle about two coins that equal thirty cents, but one of them is not a nickel? What about the one where a surgeon says they can’t operate on their own son?

Those brain teasers tap into your critical thinking skills. But your ability to think critically isn’t just helpful for solving those random puzzles – it plays a big role in your career. 

An impressive 81% of employers say critical thinking carries a lot of weight when they’re evaluating job candidates. It ranks as the top competency companies consider when hiring recent graduates (even ahead of communication ). Plus, once you’re hired, several studies show that critical thinking skills are highly correlated with better job performance.

So what exactly are critical thinking skills? And even more importantly, how do you build and improve them? 

What is critical thinking?

Critical thinking is the ability to evaluate facts and information, remain objective, and make a sound decision about how to move forward.

Does that sound like how you approach every decision or problem? Not so fast. Critical thinking seems simple in theory but is much tougher in practice, which helps explain why 65% of employers say their organization has a need for more critical thinking. 

In reality, critical thinking doesn’t come naturally to a lot of us. In order to do it well, you need to:

• Remain open-minded and inquisitive, rather than relying on assumptions or jumping to conclusions
• Ask questions and dig deep, rather than accepting information at face value
• Keep your own biases and perceptions in check to stay as objective as possible
• Rely on your emotional intelligence to fill in the blanks and gain a more well-rounded understanding of a situation

So, critical thinking isn’t just being intelligent or analytical. In many ways, it requires you to step outside of yourself, let go of your own preconceived notions, and approach a problem or situation with curiosity and fairness.

It’s a challenge, but it’s well worth it. Critical thinking skills will help you connect ideas, make reasonable decisions, and solve complex problems.

7 critical thinking skills to help you dig deeper

Critical thinking is often labeled as a skill itself (you’ll see it bulleted as a desired trait in a variety of job descriptions). But it’s better to think of critical thinking less as a distinct skill and more as a collection or category of skills. 

To think critically, you’ll need to tap into a bunch of your other soft skills. Here are seven of the most important. 

Open-mindedness

It’s important to kick off the critical thinking process with the idea that anything is possible. The more you’re able to set aside your own suspicions, beliefs, and agenda, the better prepared you are to approach the situation with the level of inquisitiveness you need. 

That means not closing yourself off to any possibilities and allowing yourself the space to pull on every thread – yes, even the ones that seem totally implausible.

As Christopher Dwyer, Ph.D. writes in a piece for Psychology Today , “Even if an idea appears foolish, sometimes its consideration can lead to an intelligent, critically considered conclusion.” He goes on to compare the critical thinking process to brainstorming . Sometimes the “bad” ideas are what lay the foundation for the good ones. 

Open-mindedness is challenging because it requires more effort and mental bandwidth than sticking with your own perceptions. Approaching problems or situations with true impartiality often means:

• Practicing self-regulation : Giving yourself a pause between when you feel something and when you actually react or take action.
• Challenging your own biases: Acknowledging your biases and seeking feedback are two powerful ways to get a broader understanding. 

Critical thinking example

In a team meeting, your boss mentioned that your company newsletter signups have been decreasing and she wants to figure out why.

At first, you feel offended and defensive – it feels like she’s blaming you for the dip in subscribers. You recognize and rationalize that emotion before thinking about potential causes. You have a hunch about what’s happening, but you will explore all possibilities and contributions from your team members.

Observation

Observation is, of course, your ability to notice and process the details all around you (even the subtle or seemingly inconsequential ones). Critical thinking demands that you’re flexible and willing to go beyond surface-level information, and solid observation skills help you do that.

Your observations help you pick up on clues from a variety of sources and experiences, all of which help you draw a final conclusion. After all, sometimes it’s the most minuscule realization that leads you to the strongest conclusion.

Over the next week or so, you keep a close eye on your company’s website and newsletter analytics to see if numbers are in fact declining or if your boss’s concerns were just a fluke. 

Critical thinking hinges on objectivity. And, to be objective, you need to base your judgments on the facts – which you collect through research. You’ll lean on your research skills to gather as much information as possible that’s relevant to your problem or situation. 

Keep in mind that this isn’t just about the quantity of information – quality matters too. You want to find data and details from a variety of trusted sources to drill past the surface and build a deeper understanding of what’s happening. 

You dig into your email and website analytics to identify trends in bounce rates, time on page, conversions, and more. You also review recent newsletters and email promotions to understand what customers have received, look through current customer feedback, and connect with your customer support team to learn what they’re hearing in their conversations with customers.

The critical thinking process is sort of like a treasure hunt – you’ll find some nuggets that are fundamental for your final conclusion and some that might be interesting but aren’t pertinent to the problem at hand.

That’s why you need analytical skills. They’re what help you separate the wheat from the chaff, prioritize information, identify trends or themes, and draw conclusions based on the most relevant and influential facts. 

It’s easy to confuse analytical thinking with critical thinking itself, and it’s true there is a lot of overlap between the two. But analytical thinking is just a piece of critical thinking. It focuses strictly on the facts and data, while critical thinking incorporates other factors like emotions, opinions, and experiences. 

As you analyze your research, you notice that one specific webpage has contributed to a significant decline in newsletter signups. While all of the other sources have stayed fairly steady with regard to conversions, that one has sharply decreased.

You decide to move on from your other hypotheses about newsletter quality and dig deeper into the analytics. 

One of the traps of critical thinking is that it’s easy to feel like you’re never done. There’s always more information you could collect and more rabbit holes you could fall down.

But at some point, you need to accept that you’ve done your due diligence and make a decision about how to move forward. That’s where inference comes in. It’s your ability to look at the evidence and facts available to you and draw an informed conclusion based on those. 

When you’re so focused on staying objective and pursuing all possibilities, inference can feel like the antithesis of critical thinking. But ultimately, it’s your inference skills that allow you to move out of the thinking process and onto the action steps. 

You dig deeper into the analytics for the page that hasn’t been converting and notice that the sharp drop-off happened around the same time you switched email providers.

After looking more into the backend, you realize that the signup form on that page isn’t correctly connected to your newsletter platform. It seems like anybody who has signed up on that page hasn’t been fed to your email list. 

Communication

3 ways to improve your communication skills at work

If and when you identify a solution or answer, you can’t keep it close to the vest. You’ll need to use your communication skills to share your findings with the relevant stakeholders – like your boss, team members, or anybody who needs to be involved in the next steps.

Your analysis skills will come in handy here too, as they’ll help you determine what information other people need to know so you can avoid bogging them down with unnecessary details. 

In your next team meeting, you pull up the analytics and show your team the sharp drop-off as well as the missing connection between that page and your email platform. You ask the web team to reinstall and double-check that connection and you also ask a member of the marketing team to draft an apology email to the subscribers who were missed. 

Problem-solving

Critical thinking and problem-solving are two more terms that are frequently confused. After all, when you think critically, you’re often doing so with the objective of solving a problem.

The best way to understand how problem-solving and critical thinking differ is to think of problem-solving as much more narrow. You’re focused on finding a solution.

In contrast, you can use critical thinking for a variety of use cases beyond solving a problem – like answering questions or identifying opportunities for improvement. Even so, within the critical thinking process, you’ll flex your problem-solving skills when it comes time to take action. 

Once the fix is implemented, you monitor the analytics to see if subscribers continue to increase. If not (or if they increase at a slower rate than you anticipated), you’ll roll out some other tests like changing the CTA language or the placement of the subscribe form on the page.

5 ways to improve your critical thinking skills

Beyond the buzzwords: Why interpersonal skills matter at work

Think critically about critical thinking and you’ll quickly realize that it’s not as instinctive as you’d like it to be. Fortunately, your critical thinking skills are learned competencies and not inherent gifts – and that means you can improve them. Here’s how:

• Practice active listening: Active listening helps you process and understand what other people share. That’s crucial as you aim to be open-minded and inquisitive.
• Ask open-ended questions: If your critical thinking process involves collecting feedback and opinions from others, ask open-ended questions (meaning, questions that can’t be answered with “yes” or “no”). Doing so will give you more valuable information and also prevent your own biases from influencing people’s input.
• Scrutinize your sources: Figuring out what to trust and prioritize is crucial for critical thinking. Boosting your media literacy and asking more questions will help you be more discerning about what to factor in. It’s hard to strike a balance between skepticism and open-mindedness, but approaching information with questions (rather than unquestioning trust) will help you draw better conclusions. 
• Play a game: Remember those riddles we mentioned at the beginning? As trivial as they might seem, games and exercises like those can help you boost your critical thinking skills. There are plenty of critical thinking exercises you can do individually or as a team . 
• Give yourself time: Research shows that rushed decisions are often regrettable ones. That’s likely because critical thinking takes time – you can’t do it under the wire. So, for big decisions or hairy problems, give yourself enough time and breathing room to work through the process. It’s hard enough to think critically without a countdown ticking in your brain. 

Critical thinking really is critical

The ability to think critically is important, but it doesn’t come naturally to most of us. It’s just easier to stick with biases, assumptions, and surface-level information. 

But that route often leads you to rash judgments, shaky conclusions, and disappointing decisions. So here’s a conclusion we can draw without any more noodling: Even if it is more demanding on your mental resources, critical thinking is well worth the effort.

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Improve Your Critical Thinking Skills

To make good decisions, it’s important to think critically. And, yet, too many leaders accept the first solution proposed to them or don’t take the time to evaluate a topic from all sides. To guard against these mistakes, there are several things you can do to hone your critical thinking skills. First, question your assumptions, […]

To make good decisions, it’s important to think critically. And, yet, too many leaders accept the first solution proposed to them or don’t take the time to evaluate a topic from all sides. To guard against these mistakes, there are several things you can do to hone your critical thinking skills. First, question your assumptions, especially when the stakes are high. If you’re coming up with a new business strategy, for example, ask: Why is this the best way forward? What does the research say about our expectations for the future of the market? Second, poke at the logic. When evaluating arguments, consider if the evidence builds on itself to produce a sound conclusion. Is the logic supported by data at each point? Third, seek out fresh perspectives. It’s tempting to rely on your inner circle to help you think through these questions, but that won’t be productive if they all look and think like you. Get outside your bubble and ask different people to question and challenge your logic.

Source: Adapted from “3 Simple Habits to Improve Your Critical Thinking,” Helen Lee Bouygues

Partner Center

Professional Skills

• Jul 21, 2019

10 Ways to Develop Your Critical Thinking Skills

Valerie David

Lifestyle and Career Expert

Many a TV and movie hero would have you believe that all the best decisions are made with a ‘gut feeling’. Unlike that onscreen police detective whose hunches solve major crimes and get him the key to the city, however, most of us would likely be jobless if we operated this way.

While intuition can be a valuable skill in the workplace , most employers would prefer you excel in critical thinking and problem solving . So, what makes someone a critical thinker, exactly? It’s the ability to look at issues objectively and effectively, without letting bias or emotions cloud your judgement.

It’s not an easy task, but critical thinking improves your communication with others, helps you solve problems in the best interests of everyone involved, and allows you to see a clearer path to success and advancement in your career . The good news is you can begin right away, so read on to learn how to develop your critical thinking skills.

1. Take Time to Evaluate Your Decision Making

The first step in developing your critical thinking skills is to set aside time to evaluate your daily choices and decisions. In the same way a coach looks at a recording of a game to identify his team’s strengths and weaknesses, use this exercise to identify your successful actions that day, as well as the scenarios that didn’t turn out as well as you hoped.

Ask yourself a series of questions about those actions. What was your motivation? Did you achieve your goals? Did you do something contrary to your own belief system? Take the extra time to really think about your answers. You might want to keep a journal of these self-evaluations to help you spot patterns in your thinking and decision making .

2. Avoid Egocentrism

Most people evaluate issues or disagreements with the default view that they themselves are correct. Being a more critical thinker requires us to contemplate the possibility that we may be wrong or are acting in our own self-interest rather than the good of others or of the company we work for.

Two prominent authors and instructors in the field of critical thinking development , Richard Paul and Linda Elder, say that feelings of irritation and resentment during the workday can actually be signs of egocentric thinking. Considering how a ‘rational’ person (think Mr Spock from Star Trek ) might have reacted to the same situation can help you understand how your own emotions or bias affected your actions.

Those same emotions can also affect your interpretation of others’ actions. Taking arguments personally and feeling attacked by someone else’s opinion can cloud your judgement. Try to view their statements as an attempt to solve a problem or improve conditions, and not a strike against your self-worth.

3. Be an Active Listener

When someone is speaking to us, we are often more focused on what we’re going to say in response than in carefully listening to everything they’re sharing. We miss important details and don’t take the time to consider or fully comprehend their point of view.

Next time you converse with someone, actively listen to their story, their argument and even their criticisms. Cataloguing all this information without immediately reacting to it helps you improve your critical thinking skills and understand your colleagues better.

Active listening also gives you the time to experience and empathise with their situation, which is helpful for facilitating teamwork and resolving conflicts at work .

4. Analyse the Information

Gathering data is only the first step in the process of becoming a critical thinker. Achieving a goal or resolving an argument requires analysing all that information. This once again means asking a lot of questions.

• What is the source of the information?
• Are there gaps in logic in someone’s argument?
• Are they using emotion rather than facts to sway your opinion?
• Is there any evidence to support their point of view or yours?

In a work environment, you have to carefully dissect each side of an issue, and then consider how any decision would affect your colleagues as well as the company’s bottom line.

5. Gather Research

Another important step in improving your critical thinking skills is to accept that you don’t know everything. Many articles have been written about common misconceptions about a whole range of subjects, so you should always take the time to verify any ‘facts’ you base your decisions or arguments on.

The trick of researching is to find reliable information. Always check the source. Is it a well-respected journal or news outlet? Is the author an educated and experienced expert? Can you verify the same information from multiple sites or authorities?

Critical thinkers also consider an author’s agenda, anything from a political affiliation to a product to sell.

6. Develop Your Curiosity

Think about the last time you conversed with someone who asked you a lot of detailed questions and made you uncomfortable. We often spend time with friends, sharing opinions without challenge, and it can be startling when someone actually calls us out on those opinions. Forced to explain our thought process, we may realise our argument wasn’t that sound after all.

If you want to develop your critical thinking, it’s time to be that questioning person. When someone shares an idea or judgement, don’t just accept it and move on to the next thing. Indulge your curiosity and ask some open-ended questions to get more details, and further explore the issue.

7. Approach Arguments with Compassion

In the age of social media discourse, which can escalate rapidly from name-calling to harassment to even death threats, a peaceful approach can be daunting. The first step is to look for the logic in an opponent’s argument. Focus on the critical thinking skills you apply to your own decisions and examine their motivations, evidence and reasoning.

Making an immediate effort to understand the opposing point of view can help keep you from becoming defensive and escalating the disagreement. The compassionate approach won’t necessarily lead to complete harmony, but an open mind allows you to examine all the information and, hopefully, find common ground.

The ability to understand others’ emotions and skilfully negotiate with them is considered a valuable skill to potential employers . Becoming a critical thinker in highly charged situations needn't be wasted on Twitter flame wars; it’s extremely useful in making a sale to a difficult client, keeping an unhappy customer on board or even convincing your boss to use your idea for a new product line instead of theirs.

8. Examine Decisions in Multiple Environments

When facing a difficult decision, everyone has heard the advice to ‘sleep on it’. This is sound advice. One of the main pillars of critical thinking is to remove emotion from the equation. If you’ve just had an argument with a colleague, you’ve been reprimanded by your boss for a mistake or even if you’ve just had an all-around bad day at work , it’s best to hold off on important decisions until you feel calmer and more rational.

Even when things are peaceful, take the time to look at a problem from multiple angles. Change your environment, mood, and who you interact with to help spark creative thinking and get you to a solution you might not have considered at the start.

9. Assign Yourself a Problem to Work On

Any skill you want to master requires practice. Applying critical thinking in your daily interactions will help you improve, but a specific task is also useful. Think of an issue in your career and spend any free moments during the day, like during your commute or on your lunch break, breaking that problem down into pieces you can analyse.

The goal during this analysis is to identify actionable elements. What can you do right now? What moves can you make over time to reach the perfect solution? How can you work around the issues that you can’t control? Continue to analyse the results after you act and adapt your strategies as you move forward.

Critical thinking and problem solving have always been useful at work, but employers will increasingly look for these skills as jobs become more complex and challenging due to ever-evolving technology and globalisation. Continue to assign yourself problems to tackle; even minor issues will help you keep your critical skills sharp.

10. Talk to a More Diverse Group of People

You can develop critical thinking skills with a lot of self-reflection, research and study, but staying locked in your own bubble can lead right back to egocentrism. Seek out people with different backgrounds, experiences and opinions to simply learn from them or to engage in some lively debate.

One of the most positive aspects of the internet is that it allows us to make these connections more easily. Aside from forums, group chats and social media, consider guesting on a podcast in your field of expertise. The more casual format can lead to some lively discussions and will force you to apply all your critical thinking skills on the fly. You can approach podcasters directly or try out services like Podcast Guests to connect you with interested hosts.

The key to improving your critical thinking skills is to constantly ask questions and seek the truth about everyone’s motives and actions, including your own. You won’t always be able to keep emotions out of an argument but practising these critical thinking strategies will help you find your way through difficult and complex situations to the best possible outcome.

Can you think of a time when these strategies helped you solve a problem at work? Do you have your own techniques for perfecting critical thinking? Let us know in the comments section below.

Scott H Young

Rasmussen College

Soft Skills

Critical Thinking Skills

The 8 key leadership skills you need to know in 2024

Anyone can be placed in a leadership role, but  to be good and thrive in that position requires solid leadership skills . Leadership skills are typically at the top of the list of competencies that recruiters focus on when hiring, or when managers are promoted from within an organization.

Effective leadership skills are crucial, both in a professional and personal capacity and are vital in facilitating effective team dynamics, driving success, managing change, and promoting personal and professional development.

Some of the world’s largest companies hunt for people with well-honed leadership skills to fill their most sought after executive positions.

8 key leadership skills you need to know about:

• Relationship building
• Agility and adaptability
• Innovation and creativity
• Employee motivation
• Decision-making
• Conflict management
• Negotiation
• Critical Thinking

1. Relationship building (the foundation of a high-performing team)

Some leaders will say they that they do not need to be loved in the workplace to succeed. This may be true, but to build a cohesive and more engaged team, great managers need the  leadership skills  to forge strong working relationships with their employees.

Leaders with strong, trusting and authentic relationships with their teams know that investing time in building these bonds makes them more effective as a leader, and creates a foundation for success.

Good working relationships increase employee engagement and according to Gallup’s meta-analysis of employee engagement, business units with good employee engagement have 41% fewer quality defects and 37% less absenteeism. A 21% increase in productivity was also seen to result from higher employee engagement.

So even if you think you don’t need to be loved in the workplace, you will definitely need to be skilled in building good relationships in order to be an  effective leader.  

If your team is highly engaged and happy in the workplace, you are likely to be well  respected as a leader  with employees who love what they do, and hopefully the strong relationships you cultivate will help your team perform at their highest level.

Tips for leaders to navigate relationships in the workplace »

2. Agility and adaptability (stay at the cutting edge as a leader)

In a study conducted by Development Dimensions International in 2008, one of the most important leadership qualities, was the ability to facilitate change. Fast-forward to 2024, adaptability is  one of the most important  leadership skills. 

Leaders need to contend with a hyper-competitive business environment, geo-politics, climate change, the changes advanced by the COVID-19 pandemic and many more factors, all of which require leaders to adapt and develop agility.

Effective leaders must be able to adapt to both internal, and external changes – even if that means working outside of your comfort zone. As a leader you need to develop a lifelong learning mentality to ensure that you are not left behind by shifts in your industry, and can give your business the competitive edge. This is where as a leader you need to be agile and adaptable, which is easier said than done.

One key way to develop  leadership agility and adaptability  is to be accountable and assume your responsibilities, making sure that you have laid out a plan on how you should respond to change.

This plan should contain an achievable timeline, allowing you to constantly check your progress on how well you are adapting to the change and how you are exemplifying this to your team.

Read IMD article on agile leadership in an age of digital disruption »

3. Innovation and creativity (learn to push your boundaries)

Innovation in leadership  is of utmost importance for every company. Successful innovation begins with ideation — the phase where outstanding ideas are developed and become the foundation of innovation success.

Consider some of the industry leaders, what did it take for Apple to become a leader technology industry? They made innovations to products with their customers in mind.

Steve Jobs, and perhaps even more so Tim Cook led the innovation and creativity for Apple Inc. by continuously forging ahead of the competition, and this probably made them some of the most  innovative leaders  within the tech industry.

The increasing demand for creativity and innovation will continue to be a driving force for executives, as  who must harness their leadership skills in these areas to be effective and competitive.

4. Employee motivation (improve engagement and efficiency)

In close connection with relationship building, the ability to  motivate your workforce  is as important as keeping employee engagement high. One of the most effective  leadership skills  is knowing how to continuously motivate employees, which requires leaders to be connected to their teams and attentive to what is going on around them.

In a study done by the firm Interact on 10,000 employees in the US which cited that the number 1 complaint (63%) from employees concerning their managers is lack of appreciation, and, conversely, when managers appreciate their contribution, their engagement increases by 60%.

In another study by Westminster College, it was found that boosting morale is the top (32%) motivational technique employees prefer. If employees are not motivated, the company can be negatively affected (financially) with absenteeism, attrition and low productivity.

Motivated employees are much more engaged, they are also more self-confident in what they do, and can do. This leads them to know how to react in difficult situations and develop innovative ideas that could help optimize business performance.

5. Decision-making (leading with conviction)

A leader is tasked with making decisions all the time. To be an effective leader, those  decision making skills  need to be top notch. Critical decisions affecting your organization on a large scale need to be sound, rational and solid.

In reality, your decisions as a leader will determine your – and potentially your organization’s – success. Making decisions, however big or small, are a fundamental part of Leadership, as a leader you need to develop strong decision-making skills and have the conviction to  stand by your decisions,  whilst also recognizing the need to adapt when those decisions do not lead to the desired outcome. It is a unique balancing act.

Remember, some decisions may not always be favorable. Making an unpopular but necessary decision is probably one of the most difficult tasks as a leader, but it is vital that as a leader you are able to recognize your responsibilities and make clear decisions for your team or organization.

📝 Try an exercise for better decision making »

6. Conflict management (keeping the peace)

According to the American Management Association, managers spend at least 24% of their time managing conflict. Conflict can happen in any area of business.

A conflict is considered to be any issue between two or more individuals that can potentially disrupt work. Conflict in business may go beyond the workplace as it can involve customers, suppliers and even competitors.

When a conflict arises, an  effective leader  should be able to jump in and resolve or at least mitigate the conflict before it affects the business negatively. When properly dealt with, a conflict may even turn out to be positive for your organization, as it can often lead to stronger bonds or new ideas.

To be effective as a leader, you must be good at identifying conflict, and have foresight on how to resolve it. It is also essential to be rational when faced with confrontation. Conflict management is no doubt one of the most important leadership competencies but Robyn Short cited a study that found 60% of U.S. employees have not received any conflict management skills training.

As a leader, it is important that you are able to manage conflict, but developing these same skills in your team can help avoid conflict altogether.

How to manage conflict: Six essentials from a former FBI hostage negotiator »

7. Negotiation (winning the game)

Negotiation is a process where two parties with different ideals get together and mutually agree on what an outcome should be. According to Skills You Need, the process of negotiation involves 6 stages:

• Preparation
• Clarification of goals
• Negotiation towards a Win-Win outcome
• Implementation of a course of action

Good negotiations can be beneficial to an organization because they will build better relationships, both internally and externally. They will also help find the best long-term solution by getting the most out of two different sides. An effective leader must be well versed in his negotiation style to move an organization forward.

As a leader, negotiation is used to understand the interests of your employees and to find ways of satisfying those interests, in order to achieve organizational goals.

Tips on using negotiation to achieve positive outcomes »

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8. Critical Thinking (understand the links between ideas)

Leading a business is unquestionably challenging. To be successful, a leader must make a lot of difficult decisions, often under pressure. Research by the Brandon Hall Group shows that  critical thinking  is the most important skill required of leaders to successfully lead an organization.

Critical thinking is the ability to think clearly, whilst building a logical connection between different ideas. Critical thinkers are often intelligent decision makers, highly analytical and generally always rational. Critical thinking is a learned skill, and generally involves three steps:

Step 1 – Frame

Complex problems are rarely what they appear to be on first look. To better understand what you are dealing with, frame the problem by asking yourself “What is my problem?” Hint: you can safely assume that whatever you think your problem is right now probably isn’t your actual problem.

Step 2 – Explore

Do not rely on intuition. No matter how much faith you have in your own judgment, if you rely strictly on your instincts you will miss the opportunity to see things from an alternative perspective. Instead, explore potential solutions. That is, ask yourself “How may I solve my problem?” It is equally important to explore what matters to you; that is, the various attributes of a solution that would make it more attractive to you.

Step 3 – Decide

In most cases, one solution isn’t consistently superior to all others on all attributes. To make your decision, answer your question, “How should I solve my problem?” Surface the trade-offs for each solution, identifying what you are ready to give away that you value so that you can get a little more of something else that you value even more.

Frame, explore, decide, or FrED, for short. For most complex problems, your understanding of the problem changes as you progress through the analysis. The three steps aren’t so much a linear sequence as they are elements of an iterative loop. Do not hesitate to revise previous conclusions as new evidence surfaces.

Typically,  critical thinkers will rigorously question ideas and assumptions, they will always seek to determine whether the ideas, arguments and findings represent the true picture and are commonly able to recognize inconsistencies and errors in reasoning to achieve the desired outcome.

Sharpen your critical thinking skills with IMD »

Leadership is crucial to the success of individuals, teams, and organizations. It encompasses diverse skills, qualities, and approaches that empower individuals to guide and inspire others toward achieving common goals. As the business environment continues to evolve, so will the concept of leadership — adapting to meet the demands and challenges of a dynamic world. […]

Imagine navigating a ship through uncharted waters in the dark, with each crew member holding a piece of the map. That’s the challenge of leadership in today’s dynamic, ever-evolving business landscape. How do you, as a leader, unite these diverse pieces to chart a successful course? The answer lies in inclusive leadership. In a world […]

What if you could supercharge your leadership development in a way that’s tailored specifically to you? Today’s business leaders are under immense pressure to deliver. It’s not just about achieving quarterly targets; it’s about being a visionary, a strategic thinker, and a great manager.  That’s where executive coaching comes in. Far from being a sign […]

Do you believe each team member has a unique strength that can fuel innovation and solve complex challenges? If your answer is yes, you might want to explore the landscape of laissez-faire leadership. Laissez-faire leadership, a term many have heard but few completely understand, is growing more relevant in today’s ever-changing, complex work environments. It […]

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Positive thinking: Stop negative self-talk to reduce stress

Positive thinking helps with stress management and can even improve your health. Practice overcoming negative self-talk with examples provided.

Is your glass half-empty or half-full? How you answer this age-old question about positive thinking may reflect your outlook on life, your attitude toward yourself, and whether you're optimistic or pessimistic — and it may even affect your health.

Indeed, some studies show that personality traits such as optimism and pessimism can affect many areas of your health and well-being. The positive thinking that usually comes with optimism is a key part of effective stress management. And effective stress management is associated with many health benefits. If you tend to be pessimistic, don't despair — you can learn positive thinking skills.

Understanding positive thinking and self-talk

Positive thinking doesn't mean that you ignore life's less pleasant situations. Positive thinking just means that you approach unpleasantness in a more positive and productive way. You think the best is going to happen, not the worst.

Positive thinking often starts with self-talk. Self-talk is the endless stream of unspoken thoughts that run through your head. These automatic thoughts can be positive or negative. Some of your self-talk comes from logic and reason. Other self-talk may arise from misconceptions that you create because of lack of information or expectations due to preconceived ideas of what may happen.

If the thoughts that run through your head are mostly negative, your outlook on life is more likely pessimistic. If your thoughts are mostly positive, you're likely an optimist — someone who practices positive thinking.

The health benefits of positive thinking

Researchers continue to explore the effects of positive thinking and optimism on health. Health benefits that positive thinking may provide include:

• Increased life span
• Lower rates of depression
• Lower levels of distress and pain
• Greater resistance to illnesses
• Better psychological and physical well-being
• Better cardiovascular health and reduced risk of death from cardiovascular disease and stroke
• Reduced risk of death from cancer
• Reduced risk of death from respiratory conditions
• Reduced risk of death from infections
• Better coping skills during hardships and times of stress

It's unclear why people who engage in positive thinking experience these health benefits. One theory is that having a positive outlook enables you to cope better with stressful situations, which reduces the harmful health effects of stress on your body.

It's also thought that positive and optimistic people tend to live healthier lifestyles — they get more physical activity, follow a healthier diet, and don't smoke or drink alcohol in excess.

Identifying negative thinking

Not sure if your self-talk is positive or negative? Some common forms of negative self-talk include:

• Filtering. You magnify the negative aspects of a situation and filter out all the positive ones. For example, you had a great day at work. You completed your tasks ahead of time and were complimented for doing a speedy and thorough job. That evening, you focus only on your plan to do even more tasks and forget about the compliments you received.
• Personalizing. When something bad occurs, you automatically blame yourself. For example, you hear that an evening out with friends is canceled, and you assume that the change in plans is because no one wanted to be around you.
• Catastrophizing. You automatically anticipate the worst without facts that the worse will happen. The drive-through coffee shop gets your order wrong, and then you think that the rest of your day will be a disaster.
• Blaming. You try to say someone else is responsible for what happened to you instead of yourself. You avoid being responsible for your thoughts and feelings.
• Saying you "should" do something. You think of all the things you think you should do and blame yourself for not doing them.
• Magnifying. You make a big deal out of minor problems.
• Perfectionism. Keeping impossible standards and trying to be more perfect sets yourself up for failure.
• Polarizing. You see things only as either good or bad. There is no middle ground.

Focusing on positive thinking

You can learn to turn negative thinking into positive thinking. The process is simple, but it does take time and practice — you're creating a new habit, after all. Following are some ways to think and behave in a more positive and optimistic way:

• Identify areas to change. If you want to become more optimistic and engage in more positive thinking, first identify areas of your life that you usually think negatively about, whether it's work, your daily commute, life changes or a relationship. You can start small by focusing on one area to approach in a more positive way. Think of a positive thought to manage your stress instead of a negative one.
• Check yourself. Periodically during the day, stop and evaluate what you're thinking. If you find that your thoughts are mainly negative, try to find a way to put a positive spin on them.
• Be open to humor. Give yourself permission to smile or laugh, especially during difficult times. Seek humor in everyday happenings. When you can laugh at life, you feel less stressed.
• Follow a healthy lifestyle. Aim to exercise for about 30 minutes on most days of the week. You can also break it up into 5- or 10-minute chunks of time during the day. Exercise can positively affect mood and reduce stress. Follow a healthy diet to fuel your mind and body. Get enough sleep. And learn techniques to manage stress.
• Surround yourself with positive people. Make sure those in your life are positive, supportive people you can depend on to give helpful advice and feedback. Negative people may increase your stress level and make you doubt your ability to manage stress in healthy ways.
• Practice positive self-talk. Start by following one simple rule: Don't say anything to yourself that you wouldn't say to anyone else. Be gentle and encouraging with yourself. If a negative thought enters your mind, evaluate it rationally and respond with affirmations of what is good about you. Think about things you're thankful for in your life.

Here are some examples of negative self-talk and how you can apply a positive thinking twist to them:

Practicing positive thinking every day

If you tend to have a negative outlook, don't expect to become an optimist overnight. But with practice, eventually your self-talk will contain less self-criticism and more self-acceptance. You may also become less critical of the world around you.

When your state of mind is generally optimistic, you're better able to handle everyday stress in a more constructive way. That ability may contribute to the widely observed health benefits of positive thinking.

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• Forte AJ, et al. The impact of optimism on cancer-related and postsurgical cancer pain: A systematic review. Journal of Pain and Symptom Management. 2021; doi:10.1016/j.jpainsymman.2021.09.008.
• Rosenfeld AJ. The neuroscience of happiness and well-being. Child and Adolescent Psychiatric Clinics of North America. 2019;28:137.
• Kim ES, et al. Optimism and cause-specific mortality: A prospective cohort study. American Journal of Epidemiology. 2016; doi:10.1093/aje/kww182.
• Amonoo HL, et al. Is optimism a protective factor for cardiovascular disease? Current Cardiology Reports. 2021; doi:10.1007/s11886-021-01590-4.
• Physical Activity Guidelines for Americans. 2nd ed. U.S. Department of Health and Human Services. https://health.gov/paguidelines/second-edition. Accessed Oct. 20, 2021.
• Seaward BL. Essentials of Managing Stress. 4th ed. Burlington, Mass.: Jones & Bartlett Learning; 2021.
• Seaward BL. Cognitive restructuring: Reframing. Managing Stress: Principles and Strategies for Health and Well-Being. 8th ed. Burlington, Mass.: Jones & Bartlett Learning; 2018.
• Olpin M, et al. Stress Management for Life. 5th ed. Cengage Learning; 2020.
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