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Sat / act prep online guides and tips, the 5 best homework help websites (free and paid).

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Listen: we know homework isn’t fun, but it is a good way to reinforce the ideas and concepts you’ve learned in class. But what if you’re really struggling with your homework assignments?

If you’ve looked online for a little extra help with your take-home assignments, you’ve probably stumbled across websites claiming to provide the homework help and answers students need to succeed . But can homework help sites really make a difference? And if so, which are the best homework help websites you can use? 

Below, we answer these questions and more about homework help websites–free and paid. We’ll go over: 

• The basics of homework help websites
• The cost of homework help websites 
• The five best homework websites out there 
• The pros and cons of using these websites for homework help 
• The line between “learning” and “cheating” when using online homework help 
• Tips for getting the most out of a homework help website

So let’s get started! 

The Basics About Homework Help Websites–Free and Paid

Homework help websites are designed to help you complete your homework assignments, plain and simple. 

What Makes a Homework Help Site Worth Using

Most of the best sites allow users to ask questions and then provide an answer (or multiple possible answers) and explanation in seconds. In some instances, you can even send a photo of a particular assignment or problem instead of typing the whole thing out! 

Homework help sites also offer more than just help answering homework questions. Common services provided are Q&A with experts, educational videos, lectures, practice tests and quizzes, learning modules, math solving tools, and proofreading help. Homework help sites can also provide textbook solutions (i.e. answers to problems in tons of different textbooks your school might be using), one-on-one tutoring, and peer-to-peer platforms that allow you to discuss subjects you’re learning about with your fellow students. 

And best of all, nearly all of them offer their services 24/7, including tutoring! 

What You Should Should Look Out For

When it comes to homework help, there are lots–and we mean lots –of scam sites out there willing to prey on desperate students. Before you sign up for any service, make sure you read reviews to ensure you’re working with a legitimate company. 

A word to the wise: the more a company advertises help that veers into the territory of cheating, the more likely it is to be a scam. The best homework help websites are going to help you learn the concepts you’ll need to successfully complete your homework on your own. (We’ll go over the difference between “homework help” and “cheating” a little later!) 

You don't need a golden piggy bank to use homework help websites. Some provide low or no cost help for students like you!

How Expensive Are the Best Homework Help Websites?

First of all, just because a homework help site costs money doesn’t mean it’s a good service. Likewise, just because a homework help website is free doesn’t mean the help isn’t high quality. To find the best websites, you have to take a close look at the quality and types of information they provide! 

When it comes to paid homework help services, the prices vary pretty widely depending on the amount of services you want to subscribe to. Subscriptions can cost anywhere from $2 to $150 dollars per month, with the most expensive services offering several hours of one-on-one tutoring with a subject expert per month.

The 5 Best Homework Help Websites 

So, what is the best homework help website you can use? The answer is that it depends on what you need help with. 

The best homework help websites are the ones that are reliable and help you learn the material. They don’t just provide answers to homework questions–they actually help you learn the material. 

That’s why we’ve broken down our favorite websites into categories based on who they’re best for . For instance, the best website for people struggling with math might not work for someone who needs a little extra help with science, and vice versa. 

Keep reading to find the best homework help website for you! 

Best Free Homework Help Site: Khan Academy

• Price: Free!
• Best for: Practicing tough material 

Not only is Khan Academy free, but it’s full of information and can be personalized to suit your needs. When you set up your account , you choose which courses you need to study, and Khan Academy sets up a personal dashboard of instructional videos, practice exercises, and quizzes –with both correct and incorrect answer explanations–so you can learn at your own pace. 

As an added bonus, it covers more course topics than many other homework help sites, including several AP classes.

Runner Up: Brainly.com offers a free service that allows you to type in questions and get answers and explanations from experts. The downside is that you’re limited to two answers per question and have to watch ads. 

Best Paid Homework Help Site: Chegg

• Price: $14.95 to $19.95 per month
• Best for: 24/7 homework assistance  

This service has three main parts . The first is Chegg Study, which includes textbook solutions, Q&A with subject experts, flashcards, video explanations, a math solver, and writing help. The resources are thorough, and reviewers state that Chegg answers homework questions quickly and accurately no matter when you submit them.  

Chegg also offers textbook rentals for students who need access to textbooks outside of their classroom. Finally, Chegg offers Internship and Career Advice for students who are preparing to graduate and may need a little extra help with the transition out of high school. 

Another great feature Chegg provides is a selection of free articles geared towards helping with general life skills, like coping with stress and saving money. Chegg’s learning modules are comprehensive, and they feature solutions to the problems in tons of different textbooks in a wide variety of subjects. 

Runner Up: Bartleby offers basically the same services as Chegg for $14.99 per month. The reason it didn’t rank as the best is based on customer reviews that say user questions aren’t answered quite as quickly on this site as on Chegg. Otherwise, this is also a solid choice!

Best Site for Math Homework Help: Photomath

• Price: Free (or $59.99 per year for premium services) 
• Best for: Explaining solutions to math problems

This site allows you to t ake a picture of a math problem, and instantly pulls up a step-by-step solution, as well as a detailed explanation of the concept. Photomath also includes animated videos that break down mathematical concepts to help you better understand and remember them. 

The basic service is free, but for an additional fee you can get extra study tools and learn additional strategies for solving common math problems.

Runner Up: KhanAcademy offers in-depth tutorials that cover complex math topics for free, but you won’t get the same tailored help (and answers!) that Photomath offers. 

Best Site for English Homework Help: Princeton Review Academic Tutoring

• Price: $40 to $153 per month, depending on how many hours of tutoring you want 
• Best for: Comprehensive and personalized reading and writing help 

While sites like Grammarly and Sparknotes help you by either proofreading what you write via an algorithm or providing book summaries, Princeton Review’s tutors provide in-depth help with vocabulary, literature, essay writing and development, proofreading, and reading comprehension. And unlike other services, you’ll have the chance to work with a real person to get help. 

The best part is that you can get on-demand English (and ESL) tutoring from experts 24/7. That means you can get help whenever you need it, even if you’re pulling an all-nighter! 

This is by far the most expensive homework site on this list, so you’ll need to really think about what you need out of a homework help website before you commit. One added benefit is that the subscription covers over 80 other subjects, including AP classes, which can make it a good value if you need lots of help!  

Best Site for STEM Homework Help: Studypool

• Best for: Science homework help
• Price: Varies; you’ll pay for each question you submit

When it comes to science homework help, there aren’t a ton of great resources out there. The best of the bunch is Studypool, and while it has great reviews, there are some downsides as well. 

Let’s start with the good stuff. Studypool offers an interesting twist on the homework help formula. After you create a free account, you can submit your homework help questions, and tutors will submit bids to answer your questions. You’ll be able to select the tutor–and price point–that works for you, then you’ll pay to have your homework question answered. You can also pay a small fee to access notes, lectures, and other documents that top tutors have uploaded. 

The downside to Studypool is that the pricing is not transparent . There’s no way to plan for how much your homework help will cost, especially if you have lots of questions! Additionally, it’s not clear how tutors are selected, so you’ll need to be cautious when you choose who you’d like to answer your homework questions.  

What Are the Pros and Cons of Using Homework Help Sites?

Homework help websites can be a great resource if you’re struggling in a subject, or even if you just want to make sure that you’re really learning and understanding topics and ideas that you’re interested in. But, there are some possible drawbacks if you don’t use these sites responsibly. 

We’ll go over the good–and the not-so-good–aspects of getting online homework help below. 

3 Pros of Using Homework Help Websites 

First, let’s take a look at the benefits. 

#1: Better Grades Beyond Homework

This is a big one! Getting outside help with your studies can improve your understanding of concepts that you’re learning, which translates into better grades when you take tests or write essays. 

Remember: homework is designed to help reinforce the concepts you learned in class. If you just get easy answers without learning the material behind the problems, you may not have the tools you need to be successful on your class exams…or even standardized tests you’ll need to take for college. 

#2: Convenience

One of the main reasons that online homework help is appealing is because it’s flexible and convenient. You don’t have to go to a specific tutoring center while they’re open or stay after school to speak with your teacher. Instead, you can access helpful resources wherever you can access the internet, whenever you need them.

This is especially true if you tend to study at off hours because of your extracurriculars, work schedule, or family obligations. Sites that offer 24/7 tutoring can give you the extra help you need if you can’t access the free resources that are available at your school. 

#3: Variety

Not everyone learns the same way. Maybe you’re more of a visual learner, but your teacher mostly does lectures. Or maybe you learn best by listening and taking notes, but you’re expected to learn something just from reading the textbook . 

One of the best things about online homework help is that it comes in a variety of forms. The best homework help sites offer resources for all types of learners, including videos, practice activities, and even one-on-one discussions with real-life experts. 

This variety can also be a good thing if you just don’t really resonate with the way a concept is being explained (looking at you, math textbooks!).

Not so fast. There are cons to homework help websites, too. Get to know them below!

3 Cons of Using Homework Help Websites 

Now, let’s take a look at the drawbacks of online homework help. 

#1: Unreliable Info

This can be a real problem. In addition to all the really good homework help sites, there are a whole lot of disreputable or unreliable sites out there. The fact of the matter is that some homework help sites don’t necessarily hire people who are experts in the subjects they’re talking about. In those cases, you may not be getting the accurate, up-to-date, and thorough information you need.

Additionally, even the great sites may not be able to answer all of your homework questions. This is especially true if the site uses an algorithm or chatbot to help students…or if you’re enrolled in an advanced or college-level course. In these cases, working with your teacher or school-provided tutors are probably your best option. 

#2: No Clarification

This depends on the service you use, of course. But the majority of them provide free or low-cost help through pre-recorded videos. Watching videos or reading info online can definitely help you with your homework… but you can’t ask questions or get immediate feedback if you need it .

#3: Potential For Scamming 

Like we mentioned earlier, there are a lot of homework help websites out there, and lots of them are scams. The review comments we read covered everything from outdated or wrong information, to misleading claims about the help provided, to not allowing people to cancel their service after signing up. 

No matter which site you choose to use, make sure you research and read reviews before you sign up–especially if it’s a paid service! 

When Does “Help” Become “Cheating”?

Admittedly, whether using homework help websites constitutes cheating is a bit of a grey area. For instance, is it “help” when a friend reads your essay for history class and corrects your grammar, or is it “cheating”? The truth is, not everyone agrees on when “help” crosses the line into “cheating .” When in doubt, it can be a good idea to check with your teacher to see what they think about a particular type of help you want to get. 

That said, a general rule of thumb to keep in mind is to make sure that the assignment you turn in for credit is authentically yours . It needs to demonstrate your own thoughts and your own current abilities. Remember: the point of every homework assignment is to 1) help you learn something, and 2) show what you’ve learned. 

So if a service answers questions or writes essays for you, there’s a good chance using it constitutes cheating. 

Here’s an example that might help clarify the difference for you. Brainstorming essay ideas with others or looking online for inspiration is “help” as long as you write the essay yourself. Having someone read it and give you feedback about what you need to change is also help, provided you’re the one that makes the changes later. 

But copying all or part of an essay you find online or having someone write (or rewrite) the whole thing for you would be “cheating.” The same is true for other subjects. Ultimately, if you’re not generating your own work or your own answers, it’s probably cheating.

5 Tips for Finding the Best Homework Help Websites for You

Now that you know some of our favorite homework help websites, free and paid, you can start doing some additional research on your own to decide which services might work best for you! Here are some top tips for choosing a homework help website. 

Tip 1: Decide How You Learn Best 

Before you decide which site or sites you’re going to use for homework help, y ou should figure out what kind of learning style works for you the most. Are you a visual learner? Then choose a site that uses lots of videos to help explain concepts. If you know you learn best by actually doing tasks, choose a site that provides lots of practice exercises.

Tip 2: Determine Which Subjects You Need Help With

Just because a homework help site is good overall doesn’t mean that it’s equally good for every subject. If you only need help in math, choose a site that specializes in that area. But if history is where you’re struggling, a site that specializes in math won’t be much help. So make sure to choose a site that you know provides high-quality help in the areas you need it most. 

Tip 3: Decide How Much One-On-One Help You Need 

This is really about cost-effectiveness. If you learn well on your own by reading and watching videos, a free site like Khan Academy is a good choice. But if you need actual tutoring, or to be able to ask questions and get personalized answers from experts, a paid site that provides that kind of service may be a better option.

Tip 4: Set a Budget

If you decide you want to go with a paid homework help website, set a budget first . The prices for sites vary wildly, and the cost to use them can add up quick. 

Tip 5: Read the Reviews

Finally, it’s always a good idea to read actual reviews written by the people using these homework sites. You’ll learn the good, the bad, and the ugly of what the users’ experiences have been. This is especially true if you intend to subscribe to a paid service. You’ll want to make sure that users think it’s worth the price overall!

What’s Next?

If you want to get good grades on your homework, it’s a good idea to learn how to tackle it strategically. Our expert tips will help you get the most out of each assignment…and boost your grades in the process.

Doing well on homework assignments is just one part of getting good grades. We’ll teach you everything you need to know about getting great grades in high school in this article.

Of course, test grades can make or break your GPA, too. Here are 17 expert tips that’ll help you get the most out of your study prep before you take an exam.

Ashley Sufflé Robinson has a Ph.D. in 19th Century English Literature. As a content writer for PrepScholar, Ashley is passionate about giving college-bound students the in-depth information they need to get into the school of their dreams.

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• View all Technology Master's Degrees
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Bachelor of Science

Online Information Technology Degree

3rd Party Certifications Included in this Degree

An Information Technology Degree that Prepares You for a Dynamic IT Career

Earn your bachelor’s degree in information technology from WGU and  increase your earning potential , job security, and opportunities for advancement. This degree provides a solid foundation in computer information systems and technology, and gives you the opportunity to earn multiple  industry-recognized certifications . Designed with input from industry experts, the B.S. Information Technology degree program at WGU provides a solid foundation for the most  in-demand skills :

• Scripting and programming
• Networking and security
• Systems and services
• Data management
• Business of IT

You can earn while you learn with this information technology degree—these  top technology certifications , such as CompTIA and CIW, are  built into the IT degree program  and do not add time or additional costs—but do add to your résumé as soon as you've earned them, even before you complete your degree!

61% of graduates finish within 

WGU lets you move more quickly through material you already know and advance as soon as you're ready. The result: You may finish faster.

*WGU Internal Data

Tuition per six-month term is

Tuition charged per term—rather than per credit—helps students control the ultimate cost of their business management degree. Finish faster, pay less!

Average salary increase

WGU IT graduates report an average salary increase of $9,639 after completing this degree program.

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Start Dates the 1st of Every Month

Information Technology Courses

Program consists of 36 courses

At WGU, we design our curriculum to be timely, relevant, and practical—all to help you show that you know your stuff.

Our Bachelor of Science Information Technology degree program was designed, and is regularly updated, with input from the experts on our College of Information Technology Program Council, ensuring you learn best practices in systems and services, networking and security, scripting and programming, data management, and the business of IT.

The B.S. Information Technology degree program is an all-online program that you will complete by studying and working independently with instruction and support from WGU faculty. You will be expected to complete at least 12 competency units each 6-month term. (One course is typically 3 or 4 units.)

Earning a degree designed by industry experts adds theoretical depth to the practical knowledge you already have. Our programs are designed to meet you where you are—and then boost your knowledge and skills from there. The experts who make up our  College of IT Program Council  know exactly what it takes for a graduate to be successful in the fast-paced, ever-changing world of information technology.

An unofficial estimated 14 courses are fulfilled by your associate degree leaving 27 courses.

This is an unofficial estimate of your transfer credit. You may recieve more or less credits depending upon the specific courses taken to complete your degree and other credits you may have.

Below are the anticipated courses that will be fulfilled based on your indication that you have earned an associate degree. During the enrollment process this information will be verified.

In this course you will learn key critical thinking concepts and how to apply them in the analysis and evaluation of reasons and evidence. The course examines the basic components of an argument, the credibility of evidence sources, the impact of bias, and how to construct an argument that provides good support for a claim. The course consists of an introduction and four major sections. Each section includes learning opportunities through readings, videos, audio, and other relevant resources. Assessment activities with feedback also provide opportunities to check your learning, practice, and show how well you understand course content. Because the course is self-paced, you may move through the material as quickly or as slowly as you need to gain proficiency in the four competencies that will be covered in the final assessment. If you have no prior knowledge or experience, you can expect to spend 30-40 hours on the course content.

This is a Global Arts and Humanities course that contains three modules with corresponding lessons. This course is an invitation to see the world through the humanities, examine the humanities during the Information Age, and explore the global origins of music—essentially questioning what makes us human, and how people are connected across culture and time. Each module includes learning opportunities through readings, videos, audio, and other relevant resources. Assessment activities with feedback also provide opportunities to practice and check learning. With no prior knowledge or experience, a learner can expect to spend 30-40 hours on the course content.

This course provides students with an overview of the basic principles and unifying ideas of the physical sciences: physics, chemistry, and earth sciences. Course materials focus on scientific reasoning and practical, everyday applications of physical science concepts to help students integrate conceptual knowledge with practical skills.

Welcome to Composition: Writing with a Strategy! In this course, you will focus on three main topics: understanding purpose, context, and audience, writing strategies and techniques, and editing and revising. In addition, the first section, will offer review on core elements of the writing process, cross-cultural communication, as well as working with words and common standards and practices. Each section includes learning opportunities through readings, videos, audio, and other relevant resources. Assessment activities with feedback also provide opportunities to check your learning, practice, and show how well you understand course content. Because the course is self-paced, you may move through the material as quickly or as slowly as you need to gain proficiency in the seven competencies that will be covered in the final assessment. If you have no prior knowledge or experience, you can expect to spend 30-40 hours on the course content.

Welcome to Introduction to Communication: Connecting with Others! It may seem like common knowledge that communication skills are important, and that communicating with others is inescapable in our everyday lives. While this may appear simplistic, the study of communication is actually complex, dynamic, and multifaceted. Strong communication skills are invaluable to strengthening a multitude of aspects of life. Specifically, this course will focus on communication in the professional setting, and present material from multiple vantage points, including communicating with others in a variety of contexts, across situations, and with diverse populations. Upon completion, you will have a deeper understanding of both your own and others’ communication behaviors, and a toolbox of effective behaviors to enhance your experience in the workplace.

Welcome to Composition: Successful Self-Expression! In this course, you will focus on four main topics: professional writing for a cross-cultural audience, narrowing research topics and questions, researching for content to support a topic, and referencing research sources. Each section includes learning opportunities through readings, videos, audio, and other relevant resources. Assessment activities with feedback also provide opportunities to check your learning, practice, and show how well you understand course content. Because the course is self-paced, you may move through the material as quickly or as slowly as you need to gain proficiency in the seven competencies that will be covered in the final assessment. If you have no prior knowledge or experience, you can expect to spend 30-40 hours on the course content. You will demonstrate competency through a performance assessment. There is no prerequisite for this course and there is no specific technical knowledge needed.

Applied Probability and Statistics is designed to help students develop competence in the fundamental concepts of basic statistics including: introductory algebra and graphing; descriptive statistics; regression and correlation; and probability. Statistical data and probability are often used in everyday life, science, business, information technology, and educational settings to make informed decisions about the validity of studies and the effect of data on decisions. This course discusses what constitutes sound research design and how to appropriately model phenomena using statistical data. Additionally, the content covers simple probability calculations, based on events that occur in the business and IT industries. No prerequisites are required for this course.

Finite Mathematics covers the knowledge and skills necessary to apply discrete mathematics and properties of number systems to model and solve real-life problems. Topics include sets and operations; prime and composite numbers; GCD and LCM; order of operations; ordering numbers; mathematical systems including modular arithmetic, arithmetic and geometric sequences, ratio and proportion, subsets of real numbers, logic and truth tables, graphs, and trees and networks. There are no prerequisites for this course.

This is Introduction to Physical and Human Geography, a three-module course that addresses the question of what geography really is in today's complex world; how migration affects—and has been affected by—geography; and one of the biggest present problems related to geography: climate change. Because the course is self-paced, you may move through the material as quickly or as slowly as you need to, with the goal of demonstrating proficiency in the five competencies covered in the final assessment. If you have no prior knowledge of this material, you can expect to spend 30–40 hours on the course content.

Applied Algebra is designed to help you develop competence in working with functions, the algebra of functions, and using some applied properties of functions. You will start learning about how we can apply different kinds of functions to relevant, real-life examples. From there, the algebra of several families of functions will be explored, including linear, polynomial, exponential, and logistic functions. You will also learn about relevant, applicable mathematical properties of each family of functions, including rate of change, concavity, maximizing/minimizing, and asymptotes. These properties will be used to solve problems related to your major and make sense of everyday living problems. Students should complete Applied Probability and Statistics or its equivalent prior to engaging in Applied Algebra.

American Politics and the U.S. Constitution examines the evolution of representative government in the United States and the changing interpretations of the civil rights and civil liberties protected by the Constitution. This course will give candidates an understanding of the powers of the branches of the federal government, the continual tensions inherent in a federal system, the shifting relationship between state and federal governments, and the interactions between elected officials and the ever-changing electorate. This course will focus on such topics as the role of a free press in a democracy, the impact of changing demographics on American politics, and the debates over and expansion of civil rights. Upon completion of the course, candidates should be able to explain the basic functions of the federal government, describe the forces that shape American policy and politics, and be better prepared to participate in America’s civic institutions. This course has no prerequisite.

This course provides students an introduction to using the scientific method and engaging in scientific research to reach conclusions about the natural world. Students will design and carry out an experiment to investigate a hypothesis by gathering quantitative data. They will also research a specific ecosystem using academic sources and draw conclusions from their findings.

Ethics in Technology examines the ethical considerations of technology use in the 21st century and introduces students to a decision-making process informed by ethical frameworks. Students will study specific cases related to important topics such as surveillance, social media, hacking, data manipulation, plagiarism and piracy, artificial intelligence, responsible innovation, and the digital divide. This course has no prerequisites.

Technical Communication introduces skills in editing professional communications, evaluating the impact of professional etiquette in digital environments, and in creating artifacts that are persuasive, informational, and research-based. The course also introduces skills in delivering multimedia presentations using professional verbal communication skills.

Network and Security - Foundations introduces learners to the basic network systems and concepts related to networking technologies. Learners will gain skills in applying network security concepts for business continuity, data access, and confidentiality, and in identifying solutions for compliance with security guidance.

The Emerging Technologies course examines emerging technologies, identifies the benefits and drawbacks of technology adoption, and provides students with a process to evaluate technologies. The course will examine three technologies that may have an impact on Information Technology services in the coming years.

Network and Security - Applications prepares learners for the CompTIA Security+ certification exam. The course introduces learners to skills in identifying threats, attacks, and vulnerabilities to organizational security. The learner will also gain skills in designing security solutions for enterprise infrastructures and architectures, as well as in implementing security solutions across hardware, applications, and network services. Learners will be able to execute operations and incident response with tools, policies, forensics, and mitigation techniques, and to analyze information security controls, governance, risk, and compliance.

Scripting and Programming - Foundations introduces programming basics such as variables, data types, flow control, and design concepts. The course is language-agnostic in nature, ending in a survey of languages, and introduces the distinction between interpreted and compiled languages. Learners will gain skills in identifying scripts for computer program requirements and in using fundamental programming elements as part of common computer programming tasks. Learners will also gain an understanding of the logic and outcome of simple algorithms.

Cloud Foundations introduces learners to real-world issues and practical solutions to cloud computing. This course covers the business value of cloud computing, examining cloud types, the steps to successful cloud adoption, and the effect cloud adoption has on IT service management, as well as the risks and consequences of implementing cloud solutions. This course prepares learners for the AWS Certified Practitioner certification exam. There are no prerequisites for this course.

Organizational Behavior and Leadership explores how to lead and manage effectively in diverse business environments. The course requires students to demonstrate the ability to apply organizational leadership theories and management strategies in a series of scenario-based problems.

Business of IT - Applications examines Information Technology Infrastructure Library (ITIL®) terminology, structure, policies, and concepts. Focusing on the management of information technology (IT) infrastructure, development, and operations, learners will explore the core principles of ITIL practices for service management to prepare them for careers as IT professionals, business managers, and business process owners. This course has no prerequisites.

In this course, students will build on industry standard concepts, techniques, and processes to develop a comprehensive foundation for project management activities. During a project's life cycle, students will develop the critical skills necessary to initiate, plan, execute, monitor, control, and close a project. Students will apply best practices in areas such as scope management, resource allocation, project planning, project scheduling, quality control, risk management, performance measurement, and project reporting. This course prepares students for the following certification exam: CompTIA Project+.

Web Development Foundations introduces students to web design and development using HTML, XML, and Cascading Style Sheets (CSS), the foundational languages of the web. This course also covers how to troubleshoot problems using developer tools and integrated development environments commonly employed in web development. There are no prerequisites for this course. 

This course builds upon a student's manual coding skills by teaching how to develop web documents and pages using the web development trifecta: Hypertext Markup Language version 5 (HTML5), Cascading Style Sheets version 3 (CSS3), and JavaScript. Students will utilize the skills learned in this course to create web documents and pages that easily adapt to display on both traditional and mobile devices. In addition, students will learn techniques for code validation and testing, form creation, inline form field validation, and mobile design for browsers and apps, including Responsive Web Design (RWD).

This course covers tools and techniques employed in user interface design, including web and mobile applications. Concepts of clarity, usability, and detectability are included in this course, as well as other design elements such as color schemes, typography, and layout. Techniques like wireframing, usability testing, and SEO optimization are also covered.

Networks introduces skills in configuring networking components and a network infrastructure. Learners will gain skills in optimizing network operations for availability, performance, and security, and in troubleshooting network issues. The course prepares learners for the CompTIA Network+ certification exam. Network and Security - Foundations is a prerequisite for this course.

Data Management Foundations offers an introduction in creating conceptual, logical and physical data models.  Students gain skills in creating databases and tables in SQL-enabled database management systems, as well as skills in normalizing databases. No prerequisites are required for this course

Data Management - Applications covers conceptual data modeling and introduces MySQL. Students will learn how to create simple to complex SELECT queries, including subqueries and joins, and how to use SQL to update and delete data. Topics covered in this course include exposure to MySQL; creating and modifying databases, tables, views, foreign keys and primary keys (FKs and PKs), and indexes; populating tables; and developing simple Select-From-Where (SFW) queries to complex 3+ table join queries. The following course is a prerequisite: Data Management - Foundations.

Linux Foundations prepares learners for the LPI Linux Essentials certification, and is an introduction to Linux as an operating system as well as an introduction to open-source concepts and the basics of the Linux command line. Learners will gain skills in identifying the fundamentals of open-source software and to develop resources for data access and security.

Introduction to IT examines information technology as a discipline and the various roles and functions of the IT department as business support. Students are presented with various IT disciplines including systems and services, network and security, scripting and programming, data management, and business of IT, with a survey of technologies in every area and how they relate to each other and to the business.

IT Applications introduces skills in identifying operating systems and their configurations and in implementing security principles across devices and networks. Learners will also gain skills in troubleshooting software, security, and malware issues, and in implementing basic operational procedures in documentation, change management, compliance, and communication. The course will introduce basic disaster recovery and business continuity procedures, scripting basics, and remote access technology solutions. The course prepares learners for the CompTIA A+ Core 2 certification exam.

IT Foundations provides learners with an understanding of personal computer components and their functions in a desktop system; a knowledge of computer data storage and retrieval; and skills in classifying, installing, configuring, optimizing, upgrading, and troubleshooting printers, laptops, portable devices, operating systems, networks, and system security. This course also gives learners the ability to recommend appropriate tools, diagnostic procedures, preventative maintenance, and troubleshooting techniques for personal computer components in a desktop system; strategies for identifying, preventing, and reporting safety hazards and environmental or human accidents in technological environments; and effective communication skills for interacting with colleagues and clients, including job-related professional behavior. The course prepares learners for the CompTIA A+ Core 1 certification exam.

Information Systems Management provides an overview of many facets of information systems applicable to business. The course explores the importance of viewing information technology (IT) as an organizational resource that must be managed, so that it supports or enables organizational strategy.

The Spreadsheets course will help students become proficient in using spreadsheets to analyze business problems. Students will demonstrate competency in spreadsheet development and analysis for business/accounting applications (e.g., using essential spreadsheet functions, formulas, charts, etc.)

Principles of Management provides students with an introductory look at the discipline of management and its context within the business environment. Students of this course build on previously mastered competencies by taking a more in-depth look at management as a discipline and how it differs from leadership while further exploring the importance of communication within business. This course provides students with a business generalist overview in the areas of strategic planning, total quality, entrepreneurship, conflict and change, human resource management, diversity, and organizational structure.

The capstone project consists of a technical work proposal, the proposal’s implementation, and a post-implementation report that describes the graduate’s experience in developing and implementing the capstone project. The capstone project should be presented and approved by the course instructor in relation to the graduate’s technical emphasis.

At WGU, we design our curriculum to be timely, relevant, and practical—all to help you show that you know your stuff

Capstone Project

Special requirements for this program

At the end of your online IT degree program, you will complete a capstone project that represents the culmination of all your hard work—a project that allows you to turn what you’ve learned into real-world application, proposing a solution to an actual issue you face in your place of business.

Skills For Your Résumé

As part of this program, you will develop a range of valuable skills that employers are looking for. 

• Hypertext Markup Language (HTML): Created engaging web pages and documents using HTML, ensuring effective online presence and user experience.
• Cascading Style Sheets (CSS): Formatted web page layouts using CSS, enhancing visual appeal and functionality for optimal user engagement.
• Information Systems: Identified system data and hardware/software components aligned with business requirements.
• Computer Hardware:  Successfully diagnosed and resolved hardware-related issues affecting computers, mobile devices, and peripherals, minimizing downtime and maximizing productivity.
• Computer Networks:  Managed the installation of networking hardware and software.
• Network Troubleshooting:  Conducted in-depth analysis of network telemetry to identify and address performance and availability issues.

"Information technology has two paths: You can go down the degree path, or you can go down the certification path. The way that WGU interweaves those together made the choice to enroll an absolute no-brainer."

—Bill Burns B.S. Information Technology

WGU vs. Traditional Universities Compare the Difference

Traditional Universities

AVG. cost For 3RD PARTY IT CERTIFICATIONS

Included with your tuition cost

TUITION STRUCTURE

Per credit hour

Flat rate per 6-month term

Schedule and wait days or even weeks to meet with one of many counselors

Simply email or call to connect with your designated Program Mentor who supports you from day one

Scheduled time

Whenever you feel ready

Professor led lectures at a certain time and place

Courses available anytime, from anywhere

TIME TO FINISH

Approximately 4 years, minimal acceleration options

As quickly as you can master the material, typically less than 3 years

TRANSFER CREDITS

Few accepted, based on certain schools and specific courses

A generous transfer policy that is based on your specific situation

*The cost of valuable industry certification exams can range from $150 to $400. At WGU, we offer vouchers for certification exams, so the cost is included in your tuition price. Students may have to pay additional fees for membership to complete the certification requirements.

Earning Potential

According to a 2023 Harris Poll , just two years after graduation, WGU grads report earning $22,200 more per year, and that amount increases to $30,300 four years after graduation.

On Your Schedule

No class times, no assignment deadlines. You are in charge of your learning and schedule. You can move through your courses as quickly as you master the material, meaning you can graduate faster.  

Entirely Online

The IT bachelor's degree at WGU is 100% online, which means it works wherever you are. You can do your coursework at night after working at your full-time job, on weekends, while you're traveling the world or on vacation—it's entirely up to you.

Accredited, Respected, Recognized™

One important measure of a degree’s value is the reputation of the university where it was earned. When employers, industry leaders, and academic experts hold your alma mater in high esteem, you reap the benefits of that respect. WGU is a pioneer in reinventing higher education for the 21st century, and our quality has been recognized. 

IT CERTIFICATIONS

3rd Party IT Certifications Included

Industry certifications  in this degree program include a variety of CompTIA certifications, Amazon AWS Cloud Practitioner, LPI Linux Essentials, and more. The cost of these certifications is  included in your tuition , helping you save money as you enhance your skills. Earning certifications on the path to your degree gives you the knowledge, skills, and credentials that will immediately boost your résumé—even before you complete your degree program.

• IT Operations Specialist
• Secure Infrastructure Specialist 

• Amazon AWS Cloud Practitioner
• ITIL®*^ Foundation Certification

*Subject to vendor availability. ^ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

• LPI Linux Essentials

COST & TIME

An Affordable Online IT Degree

By charging per six-month term rather than per credit—and empowering students to accelerate through material they know well or learn quickly—WGU helps students control the ultimate cost of their degrees. The faster you complete your program, the less you pay for your degree.

A College Degree Within Reach

There is help available to make paying for school possible for you:

The average student loan debt of WGU graduates in 2022 (among those who borrowed) was less than half* the national average.

Most WGU students qualify for financial aid, and WGU is approved for federal financial aid and U.S. veterans benefits. 

Many scholarship opportunities are available. Find out what you might be eligible for.

* WGU undergraduate students have approximately half the debt at graduation compared to the national average, according to the Institute for College Access and Success (2022).

FLEXIBLE SCHEDULE

A Different Way to Learn: Degree Programs Designed to Fit Your Life—and All the Demands on Your Time

Professional responsibilities. Family obligations. Personal commitments. At WGU, we understand schedules are tight and often unpredictable for adult students. That’s why we offer a flexible, personalized approach to how education should be. No rigid class schedules. Just a solid, career-focused teaching program that meshes with your current lifestyle. You'll be challenged. You'll work hard. But if you commit yourself and put in the hours needed, WGU makes it possible for you to earn a highly respected degree as a busy working adult.

"WGU gives students the ability to really assemble the complete package, from the subject matter to the specific skills to the certification that gives employers confidence when they're making a hiring decision.”

—Brad Smith President and Chief Legal Officer, Microsoft

CAREER OUTLOOK

Become a Technology Expert and Linchpin for Your Team and Organization

Information drives our economy, so technology experts are needed in every industry and every company. An information technology degree from WGU is key in helping you  gain the critical skills and experience you need  to thrive in the information sector. Increase your earning potential,  boost your résumé with valuable credentials , and find a career you love with the help of an information technology degree. Every industry  from sports to entertainment needs quality IT professionals. When you have completed WGU’s online Bachelor of Science in Information Technology degree program, you will  find yourself in demand  because of the skills, knowledge, and certifications you’ve gained. In fact, you will find that you have all the tools necessary for a successful IT career from fields like computer programming to IT management.

Return on Your Investment

On average, wgu graduates see an increase in income post-graduation.

Average income increase from all degrees in annual salary vs. pre-enrollment salary. Source:  2023 Harris Poll Survey  of 1,655 WGU graduates.

Survey was sent to a representative sample of WGU graduates from all colleges. Respondents received at least one WGU degree since 2017.

The U.S. Bureau of Labor Statistics projects job growth of 15% for all computer occupations from 2021 to 2031.

—U.S. Bureau of Labor Statistics

A Bachelor's in Information Technology Opens the Door to Continued Success in your Career

Our 2,500-plus B.S. IT alumni have great jobs and satisfying careers:

• Application developer
• Business systems analyst
• Database administrator

Diverse Industries

• Businesses and corporations
• Colleges and universities
• Government and military
• Nonprofit organizations

Major Employers

• U.S. Department of Defense
• HCA Healthcare

WGU Grads Hold Positions With Top Employers

Information technology admissions requirements.

To be considered for enrollment into this program, you must possess a high school diploma or its equivalent AND demonstrate program readiness through  one  of the following:

• Option 1:  Submit transcripts documenting completion of college-level coursework with a minimum of 2.75 GPA or higher. 
• Option 2:  Possess a bachelors or associate degree (A.A, A.S. or A.A.S. acceptable) from an accredited post-secondary institution.
• Option 3:  Submit official record of completion of a transferable IT certification, some of which  may provide transfer credit   into various programs.
• Option 4:  Submit high school transcripts with a minimum GPA of 3.0
• Option 5:  Submit transcripts documenting completion of previous IT coursework. IT coursework must be 300 level or higher.

NOTE: You do not need to take the ACT or SAT to be admitted to this program.  Learn why we don't require these tests.

Get Your Enrollment Checklist

Download your step-by-step guide to enrollment.

Get Your Questions Answered

Talk to an WGU Enrollment Counselor.

Transfer Credits

Get added support and flexibility as you start your degree  take a course or two at your pace before committing to a full degree program. strengthen your study habits, gain essential learning skills and, best of all, each completed course counts toward your degree requirements. .

Learn More about Pathways to Starting

FAQs about IT Bachelor's Degree

• Questions about IT Programs at WGU
• IT Bachelor's Degree Questions

What if I can't meet the eligibility requirements to enroll in the IT program I am interested in?

You should speak with an Enrollment Counselor. WGU can often provide advice or resources to help a prospective student fulfill enrollment prerequisites.

Why are certifications and other prerequisites required?

When you enroll in a WGU degree program, our goal is to see you through to graduation. Admission requirements are designed to increase your likelihood of success. Years of data and experience with the nontraditional students WGU serves have shown us how various types of academic and professional experience can be highly important in helping a student persist to graduation. Industry certifications are one of many ways a student can meet eligibility.

Why doesn't WGU accept certifications that are older than five years?

WGU has an obligation to our graduates—and their current and future employers—to ensure WGU alumni have mastered the most up-to-date, current competencies and skills needed in the workplace. Recency of certifications helps us ensure that students have demonstrated competency in skills as they are needed in today's working world.

Is this program truly "at your own pace"?

As a full-time student, you will be required to maintain a minimum pace of 12 competency units (CUs) per term for undergraduate programs or 8 CUs per term for graduate programs. However, there is no maximum speed—once you complete a course, you move immediately to the next, and you complete a course not by waiting for the syllabus, the professor, or the rest of the class. You progress by learning the material and proving it—so you can move through your coursework at the speed of your own learning and experience.

If there aren't classes or lectures, what role do Instructors play?

Instructors are highly educated, experienced experts in the subject matter of a course. Unlike in a traditional university where going to class means listening to an instructor lecture while you take notes and try to learn in a group setting, WGU's Instructors provide one-on-one instruction and support when you need it—tailoring the instruction to your precise needs when you need it. Instructors also provide additional resources, lead topical discussions in online communities, and find countless other ways to bring a specific course to life for students.

What is learned in a Bachelor's in Information Technology program?

In a high-quality information technology bachelor's degree program students should learn many things including:

• Network and security foundations and applications
• IT foundations
• Cloud foundations
• Linux foundations
• Information systems management
• Web development

What is a bachelor's in information technology degree?

A bachelor's degree in information technology gives students important foundations and skills in programming, scripting, networks, and other technologies. This bachelor's degree program will prepare students for a career in application development, data management, information systems, database administration, and more. 

What can you do with a bachelor’s degree in information technology?

An IT degree prepares students for many careers including:

• Application Developer
• Business Systems Analyst
• Database Administrator
• Web Developer
• Software Programmer

What degree is best for information technology?

If you're looking for a more broad degree, a program in information technology can be the perfect fit. This kind of degree program will help you learn about many different areas of IT, instead of specializing in one certain element. 

How long does it take to get an online bachelor's in information technology?

The amount of time your online IT degree will take depends on where you choose to attend school. For example, at WGU most students earn their online IT degree in 30 months or less, while traditional programs take at least 48 months. 

How can I earn a BS in information technology?

The first step to earning a BS in IT is to find an accredited degree program. Find one that gives options for relevant coursework, is affordable, and offers industry certifications as well. WGU has a great program for students looking to earn an IT degree. The next step is to simply apply to the school, and get going on your program! 

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Top 10 IT Support & Help Desk Courses, Classes & Certifications Online in 2024

Looking for an it support or it help desk certification move up in it career with one of these top +free it, technical support, help desk & customer service courses, certifications, trainings and classes available online..

by Bobby Huffman May 1, 2024, 4:02 pm 21.7k Views

We select and review courses independently. This post may contain affiliate links. If you buy through these links, we may earn a commission, which helps to support our website.

IT Help Desk technicians play a pivotal role in running any company. They help support business end-users and make sure that the enterprise technology that organisations rely on to do business remains up-to-date and runs as consistently and smoothly as it should. Most medium and large sized companies have their own internal IT help desk support teams to address internal hardware and software issues that their employees face day-to-day. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services.

For many people, Technical support and help desk positions are the traditional points of entry into IT. Since most industries nowadays rely on technology, IT and help desk support staff has opportunities to be employed within a wide variety of industries. They are also employed directly by software and hardware companies. According to the National Bureau of Labor Statistics, the demand for computer support specialists, which includes IT help desk support staff, will increase by around 10 percent through 2026, faster than the average of all other occupations.

Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. There are several trainings and certification courses available online that train candidates for these IT Support and customer service positions. These courses provide a solid base and a marketable skill set that learners can use to apply for IT help desk jobs with top employers. Lately, there has been a great interest and demand for these courses. Our experts have created this list of best IT Support, Customer Service and Help Desk courses, certifications, trainings and classes that are available online. The list includes both paid and free courses.

1. Google IT Support Professional Certificate (Coursera)

What makes this Google’s IT support professional certificate very unique and effective is that it has signed on over 30 top employers, including Home Depot, Cognizant, GE Digital, H&R Block, Hulu, Intel, Sprint, JM Smucker, Infosys, KForce, MCPc, PNC Bank, RICOH USA, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies and of course Google and many more. So those who successfully complete this program have a direct route to get their info into the hands of these employers.

It is a first-of-its kind program with more than 64 hours of video lectures and highly interactive content, like hands-on labs, widgets and assessments spread over 5 courses that teach students fundamental concepts of IT Support like networking, operating systems, customer service, troubleshooting, system administration, automation, network security, and more. The program content is very impressive with focus on applied learning and has been structured to address real world requirements. The hands-on assessments have been designed to simulate the actual experiences of IT Support. Examples of virtual assessments include Assembling a Computer, Networking simulation, Writing Effective Support Documentation, Routing Paths and Subnets, Wireless Networking, Device Software Management, Public Key or Asymmetric Encryption, Incident Handling, among many other hands-on learning application.

According to Google, completion time for the certificate program is around 6 months for a person willing to invest around 5-6 hours per week. All the training and other materials are self-paced and available on demand. So somebody who puts in more time will be able to finish it much faster.

There is no prior experience requirement to take up this course. Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology. It also serves as an excellent option for those in need of retraining.

The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. So, learners can now earn up to 12 college credits (equivalent of 4 associate degree level courses) for completing the program. This opens up additional pathways to help learners get the degree they need to move beyond the entry-level job and advance their IT career into more senior, higher-paying positions.

This IT Certificate program also aligns with the objectives covered by the newly updated CompTIA A+ certification. So students can complete the certificate and pass the CompTIA A+ certification exam to gain access to a new dual credential from CompTIA and Google, which will definitely be an added advantage to catch the attention of potential employers.

Key Highlights

• Get taught by Google employees, with hands-on assessments that prepare you for work in the real world
• Includes 64 hours of video, 26 interactive labs, 176 assignments, 31 coding assignments focussed on applied learning
• Learners can directly share their info with top employers of IT Support jobs
• Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses
• Chance to earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams

Duration : 6 months, 5 hours per week Rating : 4.8 Sign up Here

2. Google IT Automation with Python Professional Certificate (Platform)

This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level. It builds on Google IT Support Professional Certificate, also on Coursera, and imparts skills related to Python, Git, and IT automation to prepare them for a variety of roles in IT, like more advanced IT Support Specialist or Junior Systems Administrator positions.

It is a six-course IT training program that is tailored to cater to the educational needs of beginner-level Python learners. It culminates in a final capstone project focused on programming for automation, so learners will use their new skills to solve a problem they might encounter on the job, like building a web service using automation. The six courses teach the following:

• Understand what Python is and why it’s relevant to IT (different career pathways)
• Write scripts in Python
• Understand the role of Automation in IT
• Manage files and processes with Python
• Setup your own developer environment in Python
• Understand why version control is a fundamental tool for coding and collaboration
• Employ Git for version control
• Use and interact with GitHub
• Implement debugging techniques
• Manage scarce resources in your IT systems
• Manage virtual machines and resources in the cloud
• Use Python libraries to automate different processes
• Analyze real-world IT problems and implement the appropriate strategies to solve those problems

Upon completion of this IT certification program, Students are supported in the next step of job search. They get access to career resources to prepare resume and practice interviewing. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more.

This course requires no previous knowledge of programming. However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management.

• Learn to analyze real-world IT problems and implement the appropriate strategies to solve those problems
• Learn how to program with Python with no previous knowledge of coding
• Learn to use Python to automate common system administration tasks
• Learn to use Git and GitHub, to troubleshoot and debug complex problems
• Learn to apply automation at scale by using configuration management and the Cloud
• Learn at your own pace with accessible online courses
• Opportunity to practice technical skills with hands-on projects including a capstone project where you’ll use your new knowledge to solve a real-world IT problem

Duration : 2 months, 22 hours per week Rating : 4.7 Sign up Here

3. IT Help Desk Professional (Udemy)

This IT training course is structured starting from the most basic knowledge required, i.e. installing operating systems like Windows on machines. The second section talks about networking, including discussions on DHCP & DNS, troubleshooting network related issues, and mastering the most useful & needed commands in CMD to troubleshoot connectivity problems. After that the course moves to discussion on hardware and mainly printers; types, terminologies, drivers’ installation etc. The forth section covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users. Next, students are shown tools and websites that will help them complete some tasks faster, easier, and more professionally. In the last section the instructors uncover the PC from inside and demonstrate how it works, what parts are there, explore some troubleshooting basics and hardware upgrade.

More than 90% of the course contents are practical demonstration to maximize the learning experience outcomes. Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians.

This IT support training is geared towards beginners, so no prior experience is required. It is suitable for fresh graduates entering IT support career or current IT help desk technicians looking to expand their knowledge.

• Understand how computer works from a hardware & software perspective
• Enhance knowledge & skills in help desk world with extra tips & hints
• Learn everything about networking, DNS & DHCP
• Everything explained from scratch so perfect for absolute beginners
• Get a Certificate of Completion at the end of the course
• Practical demonstrations to maximize learning

Duration : 2 hours on-demand video Rating : 4.4 Sign up Here

4. IT Help Desk Courses & Training (LinkedIn – Lynda)

Following are some of the courses that learners can take up:

• IT Help Desk for Beginners By: Jason Ruediger This course covers the fundamental IT help desk responsibilities, including software installation, networking, and troubleshooting and important soft skills, including customer service skills relevant to the help desk professional.
• IT Service Desk: Service Management By: Fancy Mills-Knebel This course teaches how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.
• ServiceNow: Basic Administration By: Shane Chagpar This course covers how to use ServiceNow to build and manage workflows in your organization. It also explores how to best approach automation, access control rules, scripting, working with a knowledge base, and more.
• IT Service Desk: Monitoring and Metrics Fundamentals By: Brett Moffett This customer service course covers industry best practices on collecting ITSM metrics for the purpose of monitoring performance and customer satisfaction in a service-focused environment.
• Learning VPN By: Scott Simpson This course helps you understand VPN terms and technologies, so you can configure a custom VPN solution. It covers protocols such as PPTP, L2TP over IPSec, OpenVPN, SSTP, and WireGuard, and shows how to use SSH to secure data travelling between systems.
• Office 365 for Administrators: Supporting Users By: Sharon Bennett This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI.
• Windows 10: Troubleshooting for IT Support By: Andrew Bettany This course provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals.
• IT Security Foundations: Core Concepts By: Lisa Bock This is a Windows-based IT security course that covers core security concepts and introduces risks such as social engineering, malware, and spyware as it prepares you for exam 98-367. It also goes over some basic wireless security best practices, tips for beefing up browser security, and techniques for implementing encryption.
• Windows 10: Advanced Troubleshooting for IT Support By: Andrew Bettany This course covers advanced troubleshooting concepts for experienced IT support professionals in an enterprise environment.
• IT Service Desk: Customer Service Fundamentals By: Fancy Mills-Knebel This customer service training course teaches proven techniques that both resolve issues and increase customer satisfaction.
• Wide range of short courses related to IT Technical Support and Help Desk
• Courses designed and instructed by experts in the field and real world experience
• Get the skills you need to pursue an entry-level position as an IT help desk technician
• Flexible schedule that allows to learn at your own pace
• Free access to all courses for 30 days on signup
• Option to download the course materials and learn offline

Duration : Self-Paced Rating : 4.6 Sign up Here

5. TOTAL: CompTIA A+ Certification (Udemy)

Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

This series includes following two courses by Mike:

• Course 1: TOTAL: CompTIA A+ Certification (220-1001)
• Course 2: TOTAL: CompTIA A+ Certification (220-1002)

These IT support certification courses are suitable even for learners who do not wish to take the CompTIA certification exam, but just looking to learn about the basics of IT and computers. They can get a robust IT foundational knowledge in a way that’s easy-to-understand.

The courses include lifetime access to video lectures, downloadable resources, PDFs that detail all the exam objectives, end-of-chapter quizzes to test your knowledge, bonus videos launched from time-to-time with updated information, exam tips, study tools, and more. The videos lectures are very engaging, entertaining and very well laid out. The fun style of teaching makes the concepts easy to grasp and retain.

The skills and topics covered in this 2-course series include the following:

• How to repair and configure mobile devices
• How to set up and configure basic networks
• All about hardware: monitors, CPUs, motherboards, hard drives, RAM, and more
• How to build everything from a basic workstation to an awesome gaming system
• Understand what the cloud is and how virtualization works
• How to troubleshoot hardware and network issues
• All about operating systems: Windows, Mac, Linux, iOS, Android
• Scripting basics (Javascript, Python, Visual Basic and more)
• How to secure your computer, mobile device, and network
• Security concepts like malware, antivirus, anti-malware, and networking security protocols
• How to troubleshoot software and mobile issues
• How to use command-line tools in Windows, Mac, and Linux
• Industry standards and best practices for documentation, change management, disaster prevention and recovery, procedures and policies

There are no prerequisites as all the topics are covered in great detail and from scratch. Though, a basic familiarity with computers and networks is a plus.

• Learn how to pass the CompTIA A+ Certification Core 1 (220-1001) and Core 2 (220-1002) exams
• Learn from CompTIA Certification Pro instructor with over 33 years of experience
• Q&A section where you have access to instructor and his team of teaching assistants to answer any questions you might have
• Lifetime access to course materials with information updated regularly

Duration : Course 1 – 17.5 hours on-demand video, Course 2 – 15 hours on-demand video Rating : 4.7 Sign up Here : Course 1 , Course 2

6. Free Systems Administration Training Courses (Cybrary)

Anyone interested in learning and becoming a system admin can check out what’s in store here. There are courses for beginners that explain everything about hardware, software, operating systems, file management, storage, security implementation and system hierarchy in organizations to classes on how to manage open source operating systems like Linux and virtualization management. There are also preparation tutorials to clear the Microsoft’s certification on server systems to become a system admin.

Following is a list of few courses that learners can undertake at Cybrary:

• CompTIA A+ – This course introduces learners to computer hardware, software and security implementation, maintenance and support. This is the class to begin with, if you have no experience in IT at all.
• CompTIA Linux+ – In this course you will take an in-depth look at administration in the open source operating system leader, Linux.
• Microsoft Office 365 Web Content Management: SharePoint – Learn how to administer SharePoint, the leading organizational collaboration software on the market today.
• Virtualization Management – Virtualization is driving Information Technology to new heights. In this course, you will learn how to deploy, implement, manage and maintain the industry’s leading VM platforms.
• Microsoft Certified Solutions Associate (MCSA) – This class helps you to master Microsoft’s most current Server environment and helps you achieve one of the top certifications in Systems Administration.
• Get trained effectively for IT Support positions in various companies for free
• Learn system administration for open source systems
• Learn from industry’s top subject matter experts and the world’s most progressive companies
• Prepare for various certification exams like CompTia and Microsoft Certified Solutions Associate (MCSA)
• Know about Microsoft Office 365 Web Content Management

Duration : Self-Paced Rating : 4.5 Sign up Here

7. Free IT Support Courses (Alison)

Alison.com is a good choice for beginners to take free courses in IT to enhance their skills. There are lessons around hardware, software tools, network and security and IT core skills.

Alison’s free online Hardware courses cover the essential physical and tangible components of a computer such as monitors, keyboards, computer data storage, graphic cards, sound cards, and the motherboard. They also have IT training classes that can teach you about the hardware behind 3D printing.

You can learn to successfully protect a computer network and gain useful skills in risk management, cybersecurity, and cryptography with Alison’s free online Network and Security courses. They have computer networking classes that teach about LANs and WANs as well as introduce the network architecture and protocols used in security. You can also take courses to understand the basic structure of both wired and wireless networks and their protocols. There also have Microsoft Digital Literacy courses that can teach you the risks and threats to computer security and privacy, and more.

There are a list of courses that cover administration of Office 365 for businesses as well as security and troubleshooting in Office 365. Also there are courses to prepare for clearing CompTIA certification exams.

• Courses designed by real world professionals
• Get unlimited access to all course materials and assessments on signing up
• Get a certificate on successfully completing a course by paying a small fee

8. IT Support: Fundamentals by Microsoft (edX)

The course is instructed by distinguished instructors Tony Frink, Mike Orlowicz and Bernie Lawrence. Tony is a 35 year veteran of the IT industry and currently working as Senior Content Development Manager at Microsoft. He develops training content around Office 365 and related topics as well as IT Support topics. Mike has over 40 years of professional experience and uses his IT background as a basis for developing and delivering a variety of training courses for IT professionals. Bernie is founder and CEO of Lawrence Associates LLC.

• Learn to identify the core priorities and key responsibilities of a support agent
• Improve your support skills by interacting with other roles
• Identify the performance skills a support agent should master
• Understand what drives customer behaviour when interacting with support agents
• Examine how cultural dimensions and communication styles affect customer behaviour
• Learn how different cultures view time
• Examine the basic stages of IT Support case management
• Course is available for free. You can add a verified certificate for a small fee.

Duration : 4 weeks, 3-4 hours per week Rating : 4.5 Sign up Here

9. IT Help Desk Training for IT Professionals by Computer Cavalry (Udemy)

The course is taught by Korey Sheppard from ComputerCavalry. ComputerCavalry LLC is a provider of computer classes ranging from basic computer skills to advanced IT courses.

It is a beginner level customer service training course and hence does not require any prior IT experience. The following topics are covered in 10 lectures in the course:

• Introduction to the IT Help Desk
• How to properly Trouble Shoot PC Issues
• Screen Sharing with Team-viewer and Join.me
• Active Directory Users and Computers demonstrated and explained
• Introduction to Microsoft Outlook
• Common Password Locations: Credential Manager
• Common Password Locations: Google Chrome
• Common Password Locations: Wifi
• What is the Internet?
• Basic Networking: ipconfig, ping, pathping
• Gain entry level IT experience
• Learn help desk and customer service skills
• Learn helpful tips about real world IT services
• Learn about trouble shooting PC issues

Duration : 1.5 hours on-demand video Rating : 4.6 Sign up Here

10. Desktop Support Level 1 & 2 in real life – Troubleshooting (Udemy)

• Setting up a Lab – Here you will learn about virtualbox, installation of Windows (Windows 10 and Windows Server 2016), IP addresses, adding external hard drive, and making snapshot and restore etc.
• Domain Issues – Here you will learn about how to create a user and OU in Domain, issues with joining domains Bitlocker & how to suspend and get the Bitlocker Code, resetting password and other domain related issues.
• Computer Issues – Here you will learn about backing up user profiles, docking station issues, monitor issues, WiFi issues, BIOS settings, ports issues, installation of Office 365, Outlook, Skype for business and issues related to these and more.
• Server Issues – Here you will be introduced to topics related to servers such as how to change the hard disk from the server, how to change tape library server storage and more.
• Hardware Issues – This covers topics like replacing hard disk or backup from dead laptop, replacing RAM etc.

The course is instructed by Tareq who is an IT Professional with over 12 years of experience. He is very knowledgeable in his field and brings his knowledge and experience to this course.

• Learn troubleshooting and resolution of of real life IT issues
• Lifetime access to 7.5 hours of video content and 6 downloadable resources
• Regularly updated content to keep pace with changing technology

Duration : 7.5 hours on-demand video Rating : 4.3 Sign up Here

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83 years later, 105-year-old finally earns master's from Stanford

Virginia Hislop has spent a lifetime trying to increase access to education, and now, at 105 years old, she appears to have completed her own schooling.

On Sunday, Hislop celebrated Stanford University's conference of a master of art's degree in education — 83 years after having left campus just shy of the degree. Her son-in-law had contacted the institution and discovered a final thesis, her unfulfilled obligation, was no longer required.

“I’ve been doing this work for years and it’s nice to be recognized with this degree,” Hislop told Stanford for a story about her nearly lifelong journey to a stage on campus , where a diploma in a Cardinal-red cover was placed in her hand.

In 1941, on the eve of the United States' direct involvement in World War II, and as her fiance was preparing to be called to serve, Hislop skipped out on the thesis.

Her Stanford days, starting in 1936, were nonetheless fruitful, and she earned an undergraduate education degree before moving directly to postgraduate studies.

She wanted to go to law school, Hislop has said, but her father wouldn't pay for it, so she opted for the briefer time required for teaching.

Hislop had completed coursework for a master's and needed only to turn in the final version of her thesis, she has said. Instead, she told NBC Bay Area, she skipped town and had a honeymoon in Oklahoma near her husband's Army post at Fort Sill.

"Not my idea of a place for a honeymoon," she told the station, "but I had no choice in the matter."

At the time, such a sacrifice — trading her career for marriage and a future family — was seen as a way to support the war effort. It was a sacrifice for America.

She had grown up in Los Angeles, but after the war the California girl found herself with husband George in Yakima, Washington, where George took part in the family business of ranching.

They raised two children, which put Hislop's focus on a passion stoked during her days in Palo Alto: education.

"I didn’t return to teaching, but I feel I put my teaching certificate to good use serving in committees and on boards and trying to improve the educational opportunities every chance I got," she told the Yakima Herald-Republic in 2018.

She opposed middle school curricula that required home economics but not advanced English for her daughter, so she ran for the Yakima School District Board of Directors and won, according to the publication.

Hislop also successfully lobbied for independent community college districts in Washington state at a time when Yakima's two-year college was under the otherwise K-12 district.

She was eventually recruited to raise funds for what would become Heritage University, a women-founded, women-led institution about 20 miles south of Yakima.

She launched the school's annual Bounty of the Valley Scholarship Dinner, which by 2018 had raised nearly $6 million to help students attend the institution. Hislop is listed by the school as a board member emerita.

At Pacific Northwest University, a medical and health sciences school in Yakima, a scholarship, the Virginia Hislop Emergency Fund , bares her name.

Her interest in broad access to education may have been inspired by an aunt who was the principal of a public school in West Los Angeles' Sawtelle Japantown neighborhood when Hislop grew up in L.A.

Sawtelle is an area originally anchored by a housing and care facility for disabled veterans of the Civil War, but it evolved into a community populated by Japanese Americans and Latinos.

Hislop said she was moved by her aunt’s experience seeing education change lives on L.A.’s Westside, according to the Yakima Herald-Republic.

“Aunt Nora would tell us about some of the Hispanic students in her school and how they were doing and the difference that education made for them,” she told the publication. “It seemed to me that without an education, your future was limited and with an education it was unlimited.”

Her new degree is punctuation for a life spent advocating for public education for the masses.

On Sunday, Daniel Schwartz, dean of Stanford’s Graduate School of Education, handed Hislop her master’s diploma with a broad smile, describing her as “a fierce advocate for equity and the opportunity to learn."

Dennis Romero is a breaking news reporter for NBC News Digital.