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6 Technical Support Resume Examples - Here's What Works In 2024

Since the entire world is thriving in an it environment, there is a greater demand than ever for technical support. giving technical support includes managing, maintaining, and handling it systems as needed. our technical support resume guide can be useful if you are a tech-savvy job seeker in the field. filled with tips and downloadable templates, make yourself an impressive resume.

Many businesses are relocating online so they can effectively save time and resources. But to do that, they must always make sure that their IT systems are fault-free. That’s where the demand for technical support comes in!

Technical support offers to monitor computer systems without fail and immediately perform bug fixes when they arise. They are also responsible for troubleshooting problems, diagnosing solutions as well as configuring hardware and software. Apart from that, technical support often helps out individuals virtually in solving their specific problems too!

This profession requires an educational background and a vast knowledge of computer and IT systems. Being technical and analytical are must-have qualities that tech support must possess because it makes them effective in their jobs. 

If you’re looking to make your resume impressive to recruiters, our technical support resume guide can help you determine how to do so! A good resume requires concise and relevant [information that employers are actively seeking from applicants. Let’s take a look into what makes for successful technical support resumes!

Technical Support Resume Templates

Jump to a template:

• Software Support Technician
• Software Product Support Analyst
• Technical Support Specialist
• Technical Support Engineer
• Application Support Engineer

Jump to a resource:

• Keywords for Technical Support Resumes

Technical Support Resume Tips

• Action Verbs to Use
• Related Engineering Resumes

Get advice on each section of your resume:

Template 1 of 6: Software Support Technician Resume Example

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

We're just getting the template ready for you, just a second left.

Tips to help you write your Software Support Technician resume in 2024

   display your academic success in computer and information technology..

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

Skills you can include on your Software Support Technician resume

Template 2 of 6: software product support analyst resume example.

One step above the corporate ladder is the software product support analyst. As a software product support analyst, you’re often required to communicate directly with consumers facing issues. You are expected to assist and advise solutions to software problems such as malfunctions and bugs. Most job postings require a bachelor's degree in IT or computer science. Having a few years of experience in the field is always considered a bonus as it shows you are an analytical and experienced employee, who can provide valuable service. Let’s view an example of a good software product support analyst's resume:

Tips to help you write your Software Product Support Analyst resume in 2024

   show your knowledge of remote desktop support systems like teamviewer..

As a software product support analyst, you must work well in a team. Therefore, employers are more likely to want you on board if you mention that you are familiar with and flexible with working in teams by mentioning your expertise in remote-working platforms like TeamViewer or Zoho Assist.

   Mention your familiarity with networking systems and protocol.

A technical support professional is helpful to businesses if they know several operating systems. Include your operating system qualifications, but don't be afraid to mention that you also hold other technical credentials like CCNA, CNCT, CCENT, or CCNP.

Skills you can include on your Software Product Support Analyst resume

Template 3 of 6: technical support specialist resume example.

Let's chat about crafting resumes for a Technical Support Specialist role. This position is all about trouble-shooting, problem-solving, and, most importantly, communication. With remote work becoming the norm due to recent trends, these roles have expanded beyond local offices into global teams. When writing your resume, it's important to convey not just your technical efficiencies, but also your ability to explain complex issues in a clear and understandable manner. Remember, a tech support specialist is the bridge between sophisticated tech systems and their less tech-savvy users. Your future employer needs to know that you have a good grasp of both the technology you'll be supporting and the communication skills necessary to interact effectively with clients. No matter how complex the issue, the users will expect a simple and practical solution. Your resume should reflect your ability to excel in such scenarios and should highlight your understanding of the latest industry trends.

Tips to help you write your Technical Support Specialist resume in 2024

   highlight your problem-solving skills.

Highlight instances in your past roles where you went above and beyond to resolve a complex technical issue. Rather than focusing solely on the technical aspect, emphasize how you communicated the solution to non-technical team members or clients. Tech support isn't just about fixing things; it's about helping people understand what went wrong and how it was fixed.

   Demonstrate your expertise with remote support tools

With more teams working remotely, ability to use online technical support tools has become a must. Mention specific remote support tools you are familiar with, like Zendesk or TeamViewer. This shows you're prepared for the new reality of remote technical support.

Skills you can include on your Technical Support Specialist resume

Template 4 of 6: technical support specialist resume example.

Technical support specialists overlook problems that are beyond technical support representatives. They have greater knowledge of computer software and hardware. These specialists are focused on attending to technical requests to ensure productivity. Your job will require you to show excellent problem-solving and troubleshooting skills. Having great communication and the ability to explain things in layman’s terms will be useful because tech support specialists are relayers of information in a chain of teams. Here’s what a successful technical support specialist resume looks like:

   Quantify your achievements in numerical figures.

Quantifying your success is the finest strategy to draw in a new company. You can say how many support tickets you successfully resolved or how many bug-fixing reports you sent. You can also state how many individuals you were able to carry in a team if you have experience leading teams. Your resume will stand out with these numbers!

   Include relevant customer support experience from previous jobs.

One crucial skill that recruiters look for is the ability to communicate information to customers. If you list employment experience connected to customer support on your resume, it will speak for you. Working in retail or a call center are two examples of this!

Template 5 of 6: Technical Support Engineer Resume Example

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

Tips to help you write your Technical Support Engineer resume in 2024

   mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

Skills you can include on your Technical Support Engineer resume

Template 6 of 6: application support engineer resume example.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

Tips to help you write your Application Support Engineer resume in 2024

   demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

Skills you can include on your Application Support Engineer resume

As a hiring manager who has recruited technical support professionals at companies like Google, Microsoft, and Apple, I know what it takes to create a standout resume in this field. The following tips will help you showcase your skills and experience in a way that catches the attention of potential employers and sets you apart from other candidates.

   Highlight your technical expertise

Employers want to see that you have the technical skills needed to excel in a technical support role. Be sure to highlight your expertise in the following areas:

• Operating systems like Windows, Mac OS, and Linux
• Hardware components such as servers, routers, and switches
• Networking protocols and troubleshooting techniques
• Remote desktop and screen sharing tools

Avoid simply listing these skills without context. Instead, provide specific examples of how you've used them to solve problems and support end-users. For example:

Resolved complex network connectivity issues by analyzing packet captures using Wireshark and implementing firewall rule changes to restore service for over 500 users.

   Quantify your impact with metrics

Numbers speak louder than words when it comes to demonstrating your value as a technical support professional. Use metrics to quantify the impact of your work, such as:

• Number of tickets resolved per day/week/month
• Average resolution time for support requests
• Customer satisfaction scores or ratings
• Percentage reduction in escalations or repeat issues

Avoid vague statements that lack context, like:

• Handled a high volume of support tickets
• Provided excellent customer service

Instead, be specific and use numbers to back up your claims:

• Consistently resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating
• Reduced average ticket resolution time by 30% through process improvements and automation

   Showcase your problem-solving skills

Technical support is all about troubleshooting and problem-solving. Employers want to see examples of how you've used your analytical skills to diagnose and resolve complex issues. When describing your experience, focus on:

• The specific problem or challenge you faced
• The steps you took to investigate and identify the root cause
• The solution you implemented to resolve the issue
• The impact of your resolution (e.g. number of users affected, system downtime avoided)

For example:

Investigated and resolved a critical application performance issue affecting over 10,000 users worldwide. Collaborated with development teams to identify a memory leak in the code and implemented a patch, restoring normal operation within 2 hours and preventing an estimated $50,000 in lost productivity.

   Highlight your communication skills

As a technical support professional, you'll often need to explain complex technical concepts to non-technical users. Employers want to see that you have strong communication skills and can adapt your language to your audience. In your resume, include examples of how you've:

• Clearly explained technical solutions to end-users
• Created user guides, knowledge base articles, or other documentation
• Collaborated with cross-functional teams to resolve issues
• Presented technical information to stakeholders or leadership

Created a series of user guides and video tutorials on common IT issues, reducing helpdesk ticket volume by 25% and empowering users to resolve basic problems on their own.

   Include relevant certifications and training

In the technical support field, certifications demonstrate your knowledge and commitment to staying current with industry best practices. Be sure to include any relevant certifications you hold, such as:

• CompTIA A+, Network+, or Security+
• Microsoft Certified Solutions Expert (MCSE)
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

In addition to certifications, highlight any relevant training or professional development you've completed. This could include vendor-specific courses, online learning platforms like Coursera or Pluralsight, or in-person workshops and conferences.

Remember, the key is to focus on certifications and training that are directly relevant to the technical support role you're seeking. Avoid listing certifications that are outdated or not applicable to the position.

   Tailor your resume to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every application. To stand out, you need to tailor your resume to the specific job description and company. Here's how:

• Read the job description carefully and identify the key skills, experience, and qualifications required
• Highlight the parts of your background that match these requirements, using similar language and keywords
• Include specific examples and metrics that demonstrate your fit for the role
• Research the company and industry, and incorporate any relevant insights or terminology

For example, if the job description emphasizes experience with cloud computing platforms like AWS or Azure, be sure to highlight any relevant projects or certifications you have in this area. If the company is known for its commitment to customer service, include examples of how you've gone above and beyond to support end-users.

By tailoring your resume to the specific job and company, you'll show employers that you've done your research and are a strong fit for the role.

Writing Your Technical Support Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the largest text on your resume, typically 14-16pt font. It's best to use the name you use in professional contexts, which is likely the same one on your LinkedIn profile.

Make sure your name is on its own line and stands out from the rest of your contact details:

• John Q. Smith
• 123-456-7890 | [email protected] | linkedin.com/in/johnqsmith

Avoid these common mistakes:

• JOHN QUINCY SMITH (all caps looks unprofessional)
• John Smith, Technical Support Specialist (no job titles)
• John Smith, 123 Main St, New York, NY 10001, 123-456-7890, [email protected] (full address is unnecessary)

2. Include essential contact details

In addition to your name, your header should contain:

• Phone number
• Professional email address
• LinkedIn profile URL
• City and state (optional)

Technical support roles often require troubleshooting via phone, so listing your number is important. Use a professional email with a simple format like [email protected] . Avoid outdated domains like AOL or Hotmail that might age you.

Bad example:

• [email protected]

Good example:

If you have a strong LinkedIn profile, include the URL. Recruiters often cross-reference it with your resume. Just use the unique part after linkedin.com/, not the full link.

Tip: Ensure your LinkedIn is as compelling as your resume. Use our free LinkedIn Review tool to optimize your profile and showcase your technical support expertise.

3. Keep it clean and simple

Stick to a clean, easy-to-read design for your header. Use a common font like Arial or Calibri. Bold your name and consider using light dividing lines to separate it from your other details.

John Smith ———————— [email protected] | 212-555-1234 | New York, NY | linkedin.com/in/jsmith

Avoid graphics, photos, logos or other embellishments in your header. Applicant tracking systems can have trouble parsing those elements. Busy hiring managers also prefer simple, straightforward headers.

Remember, the goal is to make it easy for recruiters to know who you are and how to contact you. An uncluttered header with key details does the job best.

  Summary

A resume summary for technical support roles is optional. It can be beneficial if you're making a career change and your past experience doesn't directly align with technical support, or if you're an experienced professional with many years in the field. A summary allows you to provide additional context and highlight key skills that may not be immediately apparent from your work history alone.

However, avoid using an objective statement, as they are outdated and focus on your own goals rather than how you can contribute to the company. Instead, use your summary to showcase your most relevant qualifications and the value you bring to a technical support position.

To learn how to write an effective resume summary for your Technical Support resume, or figure out if you need one, please read Technical Support Resume Summary Examples , or Technical Support Resume Objective Examples .

1. Tailor your summary to the specific role

When crafting your technical support resume summary, it's crucial to align it with the specific job requirements. Many candidates make the mistake of using a generic, one-size-fits-all summary:

Experienced IT professional seeking a challenging technical support position to utilize my skills and grow my career.

Instead, highlight your most relevant technical support qualifications and the value you offer:

Technical Support Specialist with 5+ years of experience troubleshooting and resolving complex hardware, software, and network issues. Skilled at communicating with non-technical users and providing exceptional customer service. Seeking to leverage my expertise to improve customer satisfaction and retention for [Company Name].

2. Quantify your achievements

When possible, use numbers and metrics to quantify your accomplishments in your summary. This helps provide concrete evidence of your abilities and makes your summary more impactful. Compare the following examples:

• Experienced in resolving technical issues and providing customer support

Instead, quantify your experience like this:

• Resolved an average of 50+ technical support tickets per week while maintaining a 95% customer satisfaction rating

By incorporating numbers, you give hiring managers a tangible sense of your capabilities and the level of impact you can bring to their technical support team.

3. Showcase your technical and soft skills

A standout technical support resume summary should highlight both your technical expertise and your soft skills. Technical skills demonstrate your ability to troubleshoot and resolve issues, while soft skills show you can effectively communicate with and support customers.

Include specific technical skills, tools, and methodologies you're proficient in:

• Proficient in Windows, macOS, iOS, and Android troubleshooting
• Experienced with remote desktop tools, ticketing systems, and knowledge bases

Complement these with relevant soft skills:

• Excellent active listening and problem-solving abilities
• Strong written and verbal communication skills

By showcasing both skill sets in your summary, you demonstrate that you have the well-rounded expertise needed to excel in a technical support role.

  Experience

Your work experience section is the heart of your resume and should effectively demonstrate your ability to excel in a technical support role. Highlight your most relevant and impressive accomplishments, and show the impact you've made in previous positions.

1. Focus on customer service and problem-solving skills

Emphasize your customer service expertise and problem-solving abilities, as these are crucial for success in technical support roles. Showcase specific examples of how you've assisted customers and resolved complex issues.

• Resolved an average of 50+ customer inquiries daily, maintaining a 95% customer satisfaction rating
• Troubleshot and resolved complex software issues, reducing average ticket resolution time by 25%

Avoid generic statements that don't highlight your specific contributions:

• Responsible for answering customer questions
• Helped customers with technical problems

2. Highlight technical expertise and tools

Demonstrate your proficiency with relevant technical tools, systems, and methodologies used in your previous roles. This showcases your ability to adapt to new technologies and work efficiently.

• Expertly navigated Zendesk CRM to manage and prioritize customer tickets
• Utilized advanced troubleshooting techniques to diagnose and resolve network connectivity issues

Compare this to a resume that lacks specific tools and technologies:

• Used a ticketing system to manage customer inquiries
• Helped customers with network problems

3. Quantify your achievements with metrics

Whenever possible, use metrics to quantify your achievements and demonstrate the impact of your work. This helps hiring managers understand the scale and scope of your contributions.

• Implemented a new troubleshooting guide, reducing average call handle time by 90 seconds
• Maintained a first-call resolution rate of 85%, surpassing team targets by 15%

Improved efficiency by creating a troubleshooting guide and consistently met first-call resolution targets

While this example mentions positive achievements, it lacks the specific metrics that make the accomplishments more tangible and impressive.

4. Showcase promotions and career growth

If you've been promoted or taken on additional responsibilities in your previous technical support roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and succeed within an organization.

• Promoted to Senior Technical Support Representative after consistently exceeding performance targets
• Trained and mentored a team of 5 junior support representatives, contributing to a 20% increase in overall team efficiency

Avoid downplaying your career progression with vague statements:

• Worked as a Technical Support Representative and then got promoted
• Helped train new team members

  Education

The education section of your technical support resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the specific job you're applying for, emphasizing the skills and knowledge that are most valuable in the technical support field.

1. List your highest degree first

Start with your most recent or highest level of education, such as a bachelor's or associate's degree in a relevant field like computer science, information technology, or engineering. If you have multiple degrees, list them in reverse chronological order.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

2. Include relevant coursework and projects

If you're a recent graduate or have limited work experience, highlighting relevant coursework and projects can demonstrate your skills and knowledge to potential employers. Focus on courses and projects that showcase your technical abilities, problem-solving skills, and customer service experience.

• Relevant Coursework: Network Administration, Database Management, Software Troubleshooting
• Senior Project: Developed a user-friendly troubleshooting guide for common software issues, reducing support ticket response time by 20%

3. Showcase technical certifications

In the technical support field, certifications can be just as valuable as traditional degrees. If you have earned any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section or create a separate 'Certifications' section.

CompTIA A+ Certification Earned: September 2021

For senior-level technical support professionals, it's important to keep the education section concise and focus on your most impressive qualifications. Avoid listing outdated or irrelevant certifications, as they may distract from your more recent achievements.

4. Tailor your education section to the job

When applying for technical support positions, it's essential to customize your education section to highlight the skills and knowledge that are most relevant to the specific job. Review the job description carefully and emphasize the qualifications that match the employer's requirements.

For example, if the job description mentions a preference for candidates with experience in a specific operating system or software, make sure to highlight any related coursework or certifications you have.

• Bachelor of Arts in English Literature
• Relevant Coursework: Creative Writing, British Literature, Poetry Analysis
• Bachelor of Science in Information Technology
• Relevant Coursework: Operating Systems, Network Security, Technical Writing

Action Verbs For Technical Support Resumes

Actions speak louder than words. But for a technical support resume, action words speak the loudest to recruiters. Your profile should show words like … and … to display your ability to work best as technical support personnel. It is the profession where your past performance plays a great role so make sure to add these action verbs to your resume wherever possible:

• Troubleshoot
• Implemented

For more related action verbs, visit IT Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Technical Support Resumes

Skills for technical support resumes.

What goes into creating solid technical support? It certainly helps to have a solid grasp of programming languages and networks. But it's not just scientific and technology-based; it also involves sharing ideas and working in teams to find solutions to a wide range of issues. Effective time and project management is another skill that technical support must possess.

Having certifications in technical engineering, university degrees along with relevant hard skills should be included in your resume. They help recruiters identify a successful applicant who is experienced in the field and has solutions to all problems. Here is a list of all skills that you should include in your resume as long as you possess them:

• Technical Support
• Troubleshooting
• Active Directory
• Windows Server
• Operating Systems
• Software Installation
• System Administration
• Computer Hardware
• Network Administration
• Microsoft Access
• Engineering
• Telecommunications
• Virtual Private Network (VPN)
• IT Service Management
• Project Management
• Domain Name System (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Internet Protocol Suite (TCP/IP)
• Customer Service

How To Write Your Skills Section On a Technical Support Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Technical Support Resumes

This word cloud highlights the important keywords that appear on Technical Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other engineering resumes, cloud engineer.

Desktop Support

IT Specialist

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• Software Support Technician Resume Example
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• Tips for Technical Support Resumes
• Skills and Keywords to Add
• All Resume Examples
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• Explore Alternative and Similar Careers

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Technical Support Resume Examples and Templates for 2024

• Resume Examples

How To Write a Technical Support Resume

• Resume Text Examples

Your technical support resume should demonstrate an ability to troubleshoot and resolve technical issues. Also, it must display your ability to deliver high-level customer service with a responsive approach and collaborate cross-functionally to offer solutions to complex technical problems. Review our list of tips and examples to accelerate your job search and land your next interview.

• Entry-Level
• Senior-Level

1. Create a profile by summarizing your technical support qualifications

Creating a compelling snapshot of your technical support career is the best way to draw the reader in. Start by listing your job title, years of experience, and three to four specializations that align with the job posting. In the subsequent sentences, establish yourself as a thought leader within your space.

For example, if you have a proven track record of implementing new processes to improve resolution times, highlight this information directly in your profile. If you supervise a team of 25 technical support representatives or collaborate with cross-functional groups, draw attention to these details in your summary. Providing these types of insights will help you tell your story and communicate the value you can bring to prospective employers.

Senior-Level Profile Example

A Technical Support Team Lead with 10+ years of experience leading high-performance teams to resolve complex software issues. A strong history of identifying opportunities to improve the delivery of technology solutions for client businesses.

Entry-Level Profile Example

An IT professional with three years of experience specializing in technical support, customer service, and system administration. Adept at communicating effectively with customers to identify ideal solutions to technical issues and ensure client satisfaction.

2. Create a powerful list of your technical support experience

Create bullet points that emphasize your career achievements rather than job responsibilities to craft a results-driven professional experience section. Companies are interested in results, and as a technical support professional, it’s important to showcase the value of your contributions by incorporating data, metrics, and monetary figures.

Emphasize your ability to collaborate with cross-functional teams and translate complex technical concepts into accessible language, as you won’t always work solely with technical support and information technology (IT) professionals.

Senior-Level Professional Experience Example

Technical Support Team Lead, Salesforce.com, Minneapolis, MN

October 2016 – Present

• Field 15+ tier III issues per day related to the Salesforce CRM platform, interface with customers to diagnose root causes, and achieve a 95% client satisfaction rating
• Provide training to end-users on the Salesforce CRM and deliver step-by-step instructions for configuration and updates to ensure optimal functionality based on customer needs
• Coordinate with the IT Manager to supervise a team of 25+ technical support representatives and deliver coaching and mentorship to improve performance

Entry-Level Professional Experience Example

Technical Support Specialist, HP Pavilion, Philadelphia, PA

October 2020 – Present

• Troubleshoot and resolve 25-35 tier I technical issues on a daily basis for HP desktop and laptop devices, diagnose hardware and software issues, conduct root-cause analysis, and escalate tier II and tier III issues to appropriate personnel
• Generate customer satisfaction ratings of 93% and receive recognition from management for achieving a top-three ranking in resolution times across a 30-person team
• Coordinate with the IT manager and technical support specialists to refine the knowledge base for recurring issues to reduce average call times by 5-10 seconds on average

3. List your technical support education and certifications

In addition to your education, feature any relevant certifications you’ve achieved throughout your technical support career. Although most employers will be more interested in your professional experience, obtaining other credentials will show you are motivated to advance your IT career.

For instance, earning a Microsoft 365 Advanced Administrator credential requires a deep dive into the platform’s sophisticated tools and will position you as an expert. A certification alone won’t guarantee an interview for senior-level job seekers, but it will show prospective employers you’re committed to continuous learning.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Bachelor of Science (B.S.) Information Technology
• Temple University, Philadelphia, PA | 2016

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Microsoft 365 Administrator Advanced, Microsoft, 2020
• Certified Information Systems Security Professional (CISSP), International Information System Security Certification Consortium, 2019

4. Make a list of your technical support-related skills and proficiencies

Most organizations rely on some form of applicant tracking system (ATS) to identify qualified candidates for job openings. To get your resume through the initial screening process and into the hiring manager’s hands, incorporate keywords from the job description directly into your profile, professional experience, and skills section. Below, you’ll find a list of key terms and skills you may encounter while applying for technical support positions:

5. Highlight your communication and cross-collaboration skills

Technical support requires much more than solving IT issues and troubleshooting computer problems. Emphasize your deep technical expertise, and highlight your communication and cross-functional leadership experience. As a technical support engineer, you’ll be interfacing with a range of professionals, so it’s important to focus on your ability to communicate effectively with both technical and non-technical personnel.

6. Showcase specialized training and IT credentials

Beyond listing certifications you earned as a technical support professional, highlight special skills that will draw the attention of hiring managers. For example, if you earned a Certified Information Systems Security Professional (CISSP) certification that positions you as a cybersecurity expert, note in your resume summary that you are adept at improving the IT security posture of businesses. If you are applying for a position that will center on Microsoft 365 and you are a Microsoft Certified IT Professional, note this in your profile because it will position you as an ideal candidate for the job.

How To Pick the Best Technical Support Resume Template

When selecting your template, prioritize structure and readability over visual appeal. Content is king. Your professional experience, skills, and education should always be the focal point of your resume. Hiring managers will always be more interested in your achievements and qualifications than the style of your template.

Technical Support Text-Only Resume Templates and Examples

Joseph Corbin (123) 456-7890 [email protected] 123 Carpenter Street, Philadelphia, PA, 12345

Professional Experience

Technical Support Specialist, HP Pavilion, Philadelphia, PA October 2020 – Present

Technical Support Representative, BestBuy, Philadelphia, PA May 2019 – October 2020

• Diagnosed and troubleshot technical issues related to computer devices, delivered quality customer service and achieved a 91% satisfaction rating on exit surveys
• Communicated empathetically with frustrated customers to resolve problems and calmly guided them through the technical support process

Bachelor of Science (B.S.) Information Technology Temple University Philadelphia, PA September 2015 – May 2019

• Information Technology
• Technical Support
• Root-Cause Analysis
• Customer Service
• Hardware Configuration

Mina Sayed (123) 456-7890 [email protected] 123 Pine Brook Dr, Miami, FL 12345

A Technical Support Specialist with five years of experience specializing in information technology, customer service, communication, and software configuration. A proven track record of interfacing with diverse clients to resolve complex software defects and technical issues.

Technical Support Specialist, Apple, Miami, FL October 2019 – Present

• Provide technical support to 30+ customers per day for Apple devices and products, translated complex technology concepts into accessible language, and deliver guidance to customers to deliver timely resolutions and ensure satisfaction
• Coordinate with the Training Manager to implement a new training program for 100+ representatives and support the development of new curriculum
• Deliver support to team members to identify appropriate solutions for issues using the company knowledge base, resulting in a 5% reduction in escalations

Technical Support Representative, Samsung, Miami, FL May 2017 – October 2019

• Fielded and resolved over 25+ technical issues per day related to Samsung mobile devices, supported customers retrieving lost data, and delivered step-by-step instructions to configure new phones and ensure optimal performance
• Achieved customer service ratings of 93% by utilizing conflict resolution techniques to calm frustrated customers quickly and efficiently

Bachelor of Science (B.S.) Information Technology University of Miami, Miami, FL September 2013 – May 2017

Meera Patel (123) 456-7890 [email protected] 123 W 15th Street, Minneapolis, MN 12345

Technical Support Team Lead, Salesforce.com, Minneapolis, MN October 2016 – Present

Technical Support Specialist, PeopleSoft, Minneapolis, MN May 2011 – October 2016

• Resolved technical issues for client businesses during the integration of the PeopleSoft HR solution, which included diagnosing complex configuration issues
• Coordinate with the escalations team to identify solutions for tier III issues and ensure timely resolution to maintain positive client relationships

Bachelor of Science (B.S.) Information Technology University of Minnesota, Minneapolis, MN September 2007 – May 2011

• Team Leadership
• Software Configuration
• Client Relations

Frequently Asked Questions: Technical Support Resume Examples and Advice

What are common action verbs for technical support resumes -.

Action verbs help hiring managers visualize your contributions, but it’s easy to find yourself running short on action verbs during the resume-building process. Differentiating your word choice can enhance the quality of your bullet points and eliminate the appearance of redundancy.

Try these action verbs to craft your professional experience section:

How do you align your resume with a technical support job description? -

According to the Bureau of Labor Statistics , jobs for technical support engineers, also known as computer support specialists, are projected to grow by 6% from 2021 to 2031, which is average compared to most occupations. This growth is driven by a need to provide technical help and training to businesses but might be offset as some organizations explore artificial intelligence (AI) such as chatbots for tech support. Also, smaller businesses might contract with an IT-managed services provider (MSP) rather than hire an in-house technical support professional.

Although these projections are fairly optimistic, still align your resume with the job description to secure interviews for the most lucrative opportunities. For example, suppose a company is looking for a technical support expert specializing in hardware configuration. Provide specific examples of this in your professional experience section. Or, maybe a company wants to hire a tech support professional who can manage other technical support staff. Be sure to showcase leadership and management experience to draw the attention of the hiring manager.

What is the best technical support resume format? -

The reverse chronological format is ideal for most resumes, including technical support. This approach ensures your most recent and relevant experience is featured at the top of your document. Even at the entry level, it’s best to avoid functional resume formats. If you lack hands-on experience, you’d still be much better served by illustrating certifications and academic projects rather than only listing skills.

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Crafting a strong cover letter helps your chances of landing an interview during a job search. The key to creating a compelling cover letter is to customize your document for the organization you’re applying to. Read our Information Technology IT cover letter guide to learn how. For other related cover letter examples, see our computer science and software engineer cover letter guides.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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12 Technical Support Specialist Resume Examples for 2024

In this guide, technical support specialists seeking new positions will find powerful resume examples and focused advice. We unpack what makes a resume effective and share insights on presenting your technical skills and experience clearly. From crafting a robust summary to highlighting your troubleshooting prowess, learn to showcase your ability to assist with computer issues, manage support tickets, and maintain customer satisfaction. This article is your blueprint to a resume that resonates with hiring managers in the tech industry.

• 17 Jun 2024 - 1 new section (Target different company sizes) added
• 03 Jun 2024 - 1 new resume template (Technical Support Manager) added
• 20 May 2024 - 1 new section (Listing irrelevant skills) added

  Next update scheduled for 02 Jul 2024

Here's what we see in stellar technical support resumes.

Demonstrating Impact With Numbers : Top resumes show real impact with clear numbers. They include metrics like average call resolution times , percentage of first-call resolutions , ticket closure rates , and customer satisfaction scores . This shows you can measure and improve your work.

Skills Matching The Job Description : You should include skills on your resume that you have and are also in the job description. Some key skills are troubleshooting , ticketing systems , technical documentation , networking fundamentals , and operating system knowledge . Choose the ones that match your abilities.

Advancement In Technology : Resumes now often mention current tech trends. Showing you're up to date is crucial. Mention expertise like cloud-based support knowledge or familiarity with mobile platforms to stay relevant.

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Technical Support Specialist Resume Sample

Find out how good your resume is.

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Where to place education

For a technical support specialist, if you finished your education recently or have a certification that is important for the job, put the education section at the top of your resume. This shows you have the latest knowledge. If you have been working for a while, list your experience first. Your hands-on work is what matters most then.

Include education that is relevant to technical support, like IT degrees or certificates. Make sure to list any specific software or hardware you learned about. This detail can make you stand out.

Technical Support Specialist (Career-changer) Resume Sample

Breaking into technical support.

In your resume, highlight any experience with customer service along with technical skills. Support roles need both. Add any times you solved a technical issue or made a customer happy. These stories can prove you are right for the job.

Understand the tools and systems the industry uses. On your resume, show that you know these well or are ready to learn. Being prepared to handle industry-specific technology is a big plus.

Beat the resume screeners

Applicant Tracking Systems (ATS) are used to screen your resume before a hiring manager sees it. Understanding how these systems work is key to getting your resume noticed. Here are some ways to make your resume ATS-friendly for a technical support specialist role.

• Use keywords from the job posting. For example, if the posting mentions 'troubleshooting software issues' or 'providing customer support', make sure these phrases are in your resume.
• Format your resume simply. Use clear headings for sections like 'work experience' or 'education'. Avoid tables or images that can confuse the ATS.

Remember, the goal is to show that you are a good match for the job. Make it easy for the ATS to see your skills and experience.

Standing out as a candidate

For a technical support role, show times when you were good at explaining tech problems in simple terms. This skill is key for helping people who are not tech-savvy. Also, mention any tools or scripting languages you are skilled with, as automation is becoming important in technical support.

Also, if you improved any support processes or helped with reducing downtime, make sure to include this. Employers look for people who can make things efficient. This can set you apart from others.

Listing irrelevant skills

You may want to show that you are skilled. But, when you list skills not related to technical support work, it can confuse hiring managers. Make sure the skills you list show that you can help users solve their tech issues. For example, being able to troubleshoot software or understanding network basics are good skills to list.

Also, do not just list skills. Show how you used them in your past work. For instance, you could say 'Used in-depth software knowledge to reduce call times by 15%.' This shows you can use your skills to do the job well.

Help Desk Technician Resume Sample

Tailor your resume.

Get the hiring manager's attention by making your resume fit the tech support role well. Think about what you did in past jobs that is like tech support work. Show how you used tech skills to help a company.

• For tech skills, point out software or tools you're good at using. Say how you solved tech issues with these. Example: Improved system uptime by 20% through regular maintenance of networked computers using Norton Utilities .
• If you've been in charge before, list times you guided others. Mention how big the team was. Example: Led a team of 5 to quickly handle customer tech issues, boosting team response rate by 30% .
• If you're moving into tech support from a different job, match your old tasks to this job. Point out how you were good at explaining hard things in a simple way, or how you solved problems. Example: Utilized problem-solving skills to troubleshoot and resolve software conflicts for non-technical end users .

Technical Support Engineer Resume Sample

Highlight your achievements, not tasks.

As a hiring manager, I've seen many resumes where candidates list their past job responsibilities instead of focusing on their accomplishments. It's crucial for you to show what you've achieved as a technical support specialist. This tells employers how you can add value to their team, not just the tasks you were assigned.

Here are two ways to transform responsibilities into accomplishments in your resume:

• Instead of 'Managed help desk tickets,' say 'Resolved an average of 50 help desk tickets per week, maintaining a 98% satisfaction rating from customers.'
• Rather than 'Provided technical assistance to users,' try 'Improved system usability by implementing a streamlined troubleshooting guide, reducing average call time by 30%'.

Always quantify your successes when possible. Use numbers to make your achievements stand out. Remember, good resumes show how well you did your job, not just what you were supposed to do.

Junior Technical Support Specialist Resume Sample

Use strong action verbs.

When you're creating a resume for a technical support specialist role, choosing the right action verbs can make a big difference. These words help show your skills and experience in a clear and direct way. Remember, you want to catch the eye of hiring managers fast.

Think about what you did in past jobs. Did you fix problems, answer questions, or teach others? Use action verbs that tell these stories. Let's look at some good examples for a technical support specialist.

• For demonstrating problem-solving abilities, use verbs like troubleshooted , resolved , restored , debugged , and diagnosed .
• To show how you help customers, use assisted , guided , supported , instructed , and advised .
• If you improved systems or processes, include verbs like optimized , enhanced , upgraded , streamlined , and implemented .
• To display your technical skills, use configured , integrated , maintained , operated , and installed .
• When you trained others or shared knowledge, verbs like educated , coached , demonstrated , explained , and presented are strong choices.

Technical Support Specialist with Network Security Specialization Resume Sample

Essential skills for tech support.

As a technical support specialist, your resume should show you have the right hard skills. These are the tools and technologies you know. You should put these in a skills section. This helps you pass the Applicant Tracking Systems (ATS) that many companies use.

• Technical troubleshooting
• Networking fundamentals
• Operating systems (like Windows , macOS , or Linux )
• Help desk software (such as Zendesk or ServiceNow )
• Remote desktop support tools
• Hardware diagnosis and repair skills
• Customer service platforms
• Database management
• Security software proficiency
• Scripting languages (like PowerShell or Bash )

Remember, you don't need all these skills for every job. Choose the ones that fit the job you want. If you are good at fixing computer issues, highlight technical troubleshooting . If you work well with network problems, show your networking fundamentals skill.

Some skills go in your work history, too. If you used help desk software at a past job, say it there. This shows how you used that skill. This is good for the ATS and shows your real experience.

Senior IT Support Analyst Resume Sample

Quantify your impact.

As a technical support specialist, showing your impact with numbers can make your resume stand out. Numbers help hiring managers understand the value you bring to the table. Think about your past work and how you can quantify your achievements.

• Consider the number of support tickets you handle daily. An increase in the tickets you resolved can show your ability to manage a high volume of issues. For example, 'Managed and resolved an average of 50 support tickets per day, leading to a 20% increase in customer satisfaction.'
• Highlight any reductions in response time. If you helped cut down the time customers wait for help, that's a strong selling point. You could write, 'Reduced average customer response time from 30 minutes to 5 minutes .'
• Have you helped train other staff? Mention how many, like 'Trained 15 new technical support agents in the first quarter, improving team efficiency by 25% .'
• Did you implement a new system or process that saved time or money? Detail that savings, for instance, 'Implemented a new ticketing system that reduced time spent per issue by 10 minutes , saving the company over $50,000 annually.'
• If you were involved in customer retention, use percentages to describe the effect. For example, 'Contributed to a 5% increase in customer retention through dedicated support and troubleshooting.'

Use these ideas to dig into your experience and find the numbers that best showcase your abilities. Remember, even if you're unsure of the exact metrics, use estimates to give a clear picture of your impact.

Client Solutions Engineer, SaaS Applications Resume Sample

Target different company sizes.

When you apply to small companies like tech startups, your resume should show you can wear many hats. Highlight your ability to work in teams and manage various tasks. For example, mention your experience with customer support, working with different tech tools, and problem-solving. You could say, 'Provided multi-faceted technical support in a team setting and adapted to rapid changes in tech tools.'

For larger companies such as IBM or Dell, focus on how you fit into a larger system. Show your understanding of complex processes and your role in a bigger picture. You might write, 'Managed technical support queries in line with company protocols and contributed to the reduction of issue resolution time by 20%.' In large corporates, they look for specialists who can follow strict processes and work within a defined scope.

• Showcase versatility for startups
• Demonstrate specialized skills for big corporates

Technical Support Manager Resume Sample

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How to write a tech support resume?

[ Click here to directly go to the complete tech support resume sample ]

Here is the latest 2021 guide on tech support resume to help you grab the opportunity of getting your dream tech job.

"When you stop chasing the wrong things, you give the right things a chance to catch you." -Lolly Daskal

Many people tend to miss out on a great career opportunity just because they fail to stand out as a suitable professional they really are.

Make the smart choice by creating a professional resume that highlights your core skills and communicates your true potential.

Before we begin, take a look at our technical support resume template to get an idea of what an ideal resume should look like:

• Softwares: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk
• Operating Systems: MS Windows, Linux, MS Office
• Dispensed regular maintenance to existing hardware components and troubleshot systems & applications
• Rendered assistance to the 100+ in-house employees & 10+ clients on technology-related issues
• Solved 95% problems without the involvement of the IT head
• Replaced damaged/malfunctioned hardware & ordered new parts when necessary to improve productivity by 20%
• Generated reports on the status of all hardware & software in the company and maintained the IT inventory
• Conducted research & delivered cost analysis data when upgrading or purchasing new hardware, software or equipment
• Oversaw organization’s data and maintained, backed up and secured databases , and restored files with 100% accuracy
• Implemented & assisted 100+ in-house employees on the roll-out of new applications & operating systems
• Trained & onboarded 5+ junior tech support technicians on hardware & software components
• Set up profiles, emails, and issued access passes for ~30 new employees and assisted on password-related glitches
• Played a crucial role in running security checks & conducting electrical safety tests on 100+ systems
• Provided computer support to 50+ in-house employees, 10+ freelance workers, and 5+ clients
• Maintained & monitored the company's computer services (hardware & software) and equipment , which included,
• Troubleshooting to detect & solve technical problems, installing & updating the hardware and software
• Recommending computer products or equipment through market research to improve the company's productivity
• GPA: 4.0/5.0
• Microsoft Technology Associate (MTA) Certification | Microsoft | Feb '18

Here is a summary of our Tech Support Resume 2023 Blog:

• Make your resume stand out amongst any other applicant by labeling your resume header with your name. Doing this will make it easier for the recruiters to track your resume.
• Provide an accurate profile title that defines your professional status and level of expertise in your field of work.
• Avoid irrelevant personal information in your technical support resume unless explicitly asked for.
• Give an overview of your resume by highlighting your career achievements through a suitable resume summary or objective.

Start making the right choices and learn how to create a job-winning resume that can help you climb the ladder of your career.

By the end of this blog, you will learn:

• What to write in your technical support resume and how to write it professionally?
• How to describe and highlight your experience on a technical support engineer resume?
• How to write summary for an impeccable job-winning, ATS-targeted resume for technical support from scratch?
• How to write an objective for entry level technical support resume?
• How to effectively optimize your technical support skills resume and make them stand out.?

. . . All so you can get the job that you want!

Hiration's Online Resume Builder is the best resume builder to help you write a job-winning technical support resume for a hassle-free experience.

Our Online Resume Builder is a huge collection of awesome resume examples and a complete technical support resume template that will blow your mind!

Simply fill the details and your perfect resume is good to go.

Here is a list of all that you will learn about resume-writing in this blog:

What is a Tech Support Resume & why do you need it?

[ Back to Table of Content ]

While applying for a job you need to go through certain things that can help you communicate your professional skills to the recruiters. So the best means is through a well-framed resume that highlights your professional potential.

To pick the most suitable applicants, most recruiters make use of the ATS (Applicant Tracking System) as it can help them filter through hundreds and thousands of resumes at once.

Make sure to curate a technical support resume that is ATS friendly as it can get your IT support resume on the radar of the recruiters by ranking high on the ATS.

Simply use the keywords used by the recruiters in the job listing and raise your chances of being shortlisted by the recruiters for the targeted job.

Acquire more information about resume writing by going through Hiration's do's and dont's for your resume .

While you are here, get your existing resume professionally reviewed by Hiration’s Resume Review Service.

How to write your Tech Support Resume

The three stages of resume writing that can help you curate the perfect resume is discussed below:

• Stage 1: Master Tech Support Resume
• Stage 2: First Draft of Tech Support Resume
• Stage 3: Final Draft of Tech Support Resume

Master Tech Support Resume

Always start by drafting a master folder of your particulars and pieces of information that need to be highlighted in your technical support resume.

List down all the details of your work experience, educational qualifications, certifications, internship, etc. in a single folder.

Doing so can make it easier for framing your IT support resume as it would be easier to pick any required details from a single place instead of trying to gather scattered pieces of information.

This folder can be used for framing your current resume as well as for any future updates so make sure that you list down every point even if they may not be current,y required.

First Draft of Tech Support Resume

In the stage of resume writing, you need to compose the following sections:

• Personal Information
• Profile Title
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Final Draft of Tech Support Resume

In the final stage of writing your technical support engineer resume, you need to compose the following two sections:

Key Skills : Look through your work experience section and select the core skills that have been justified. Highlight the skills on a separate section under the heading "key skills". Frame this section as the last second step of resume writing.

Summary/Objective : Give an overview of your resume by composing a resume summary if you have more than 3 years of work experience. Compose a resume objective if you have no or fewer than 3 years of work experience. Compose this section as the last stage of resume writing.

Tech Support Resume Sections

There are distinct sections in a software technical support resume and every section highlights the specific aspect that can make the recruiters give you the required shortlist.

Given below are the traditional sections that you should include in a resume for tech support:

• Summary/Objective

The following sections are the optional section that can be framed to enhance the standard sections:

• Awards & Recognitions (if any)

To relish more about resume sections go to Hiration's 2023 Guide to sections in a resume .

Besides, you can use Hiration’s Online Resume Builder to curate an IT support resume that can help you land the job of your dreams.

Tech Support Resume: Professional Experience

Having professional experience can give you a higher chance of being shortlisted by the recruiters.

Make sure to highlight your work experience by implementing the following factors in your tech support engineer resume to communicate your professional potential to the recruiters:

STAR Format

• Frame Points

Bucketing & Bolding

STAR format helps you compose result-oriented sentences that describe your roles and responsibilities as a professional.

STAR stands for the following points:

• S stands for the situation /backdrop/conditions of your contributions.
• T stands for the actual** task** that was entrusted to you as a part of your job.
• A stands for the action and strategy you used to carry out the assigned task.
• R stands for the end result or aftermath of your action in the form of an achievement figure.

Framing Points

Compare the below given technical support resume examples, to understand the importance of framing points and learn how to implement them in your points:

Tech Support Resume Example 1

"Dispensed weekly maintenance for existing hardware components, conducted routine troubleshoot systems and applications. Actively rendered assistance to 50+ in-house employees and 5+ clients on any technology-related issues. Replaced damaged or malfunctioned hardware parts whenever necessary to improve productivity by 15%. Generated accurate reports for all hardware and software issues in the company and efficiently maintained the existing IT inventory. Conducted research and delivered cost analysis data when upgrading new software or hardware or any required equipment."

Tech Support Resume Example 2

Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Framing Points: Analysis

From the technical support resume examples, we can see that it is easier to read the points that have been framed (example 2) as compared to the paragraph (example 1).

Frame every point by using bullet points as it can make your statements clear to read and understand.

Try to avoid writing a lengthy paragraph to describe your work experience because it may fail to effectively communicate your professional experience.

Always stick to framing one-liners to write effective statements to describe your work experience.

Bucketing and bolding can help you curate your professional experience in the most effective manner.

Look at the below-given technical support resume examples, and learn how to apply bucketing and bolding in your IT support resume:

System & Application Troubleshooting Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Software & Hardware Maintenance Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Bucketing & Bolding: Analysis

Both the technical support resume examples are narrating the same points but using bucketing and bolding (example 2) in your points is more effective as compared to framing points alone (example 1).

Simply generate unique headings and list down all the similar points under the fitting buckets. After that, bold the highlight of your career in every one-liner.

Doing so can make it easier for you to organize your one-liners while also making it easier for the recruiters to read and comprehend your points.

To learn more about this segment and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is a tech support resume sample showcasing what an ideal professional experience section looks like:

Tech Support Resume: Key Skills

The key skills section can make you rank high on the ATS while effectively help in making the recruiters recognize your professional skills.

Go through your professional experience section and pick all your core skills and highlight them in the key skills section.

Try to use keywords that have been used by the recruiters in the job listing as it can help you rank high on the ATS which can take you a step closer to your dream job.

Always remember that every skill you mention should be justified in your work statements.

Read Hiration's Guide: Skills to put on a resume to get a better perception of how to efficiently curate this section.

The below-given tech support resume sample is showcasing what an ideal key skills section looks like in a resume for tech support:

Tech Support Resume Summary

Since the recruiter does not have the luxury of time to go through each and every resume in detail, an overview of your technical support resume should be provided.

Follow the below-given guidelines to write a suitable technical support resume summary:

• Write your summary at the end which makes it easy to decide what to put in your resume summary.
• Collect the highlights of your career from the work experience segment.
• Try to include the keywords that the recruiter has used in the job listing
• Do not write a technical support resume summary that exceeds 4 lines.
• Write a resume summary if you have work experience of over 3 years.

Read Hiration's 2023 Resume Summary Guide to learn how to write an impactful summary for resumes.

Attached below is a tech support resume sample showcasing the ideal technical support resume summary:

In the meanwhile, make resume-writing an easy affair with Hiration's Online Resume Builder now!

Tech Support Resume Objective

You should write a technical support resume objective if you belong to any of the below-given categories:

• you have zero work experience.
• you have very less work experience of fewer than 3 years.
• you are a fresh graduate writing an entry-level resume.

Avoid listing down all that you are expecting, instead, disclose the value you can deliver in your next organization.

The role of your technical support resume objective is to sell your skills as a professional and to convince the recruiter that you are what they're looking for.

Read Hiration's Guide on Resume Objectives to learn the art of framing an impeccable technical support resume objective.

Tech Support Resume: Header

The header of your IT support resume can help the recruiters keep an easy track of your resume so make sure to follow the given points to frame the perfect header:

• This ought to be written in the top part of your resume.
• The header of your resume should be noted in the largest font size.
• This should be listed in 16-20 font size .
• Leave a single space between your first name and last name.
• If you have a middle name add the initial of your middle name followed by a period and place it between your first and last name.
• Example: Seth Angelo Godin should be written as Seth A. Godin.

Read Hiration’s Guide on Resume Header to learn the art of framing the perfect header for your technical support resume.

Given below is a snapshot of a technical support resume template showcasing an ideal header:

Tech Support Resume: Personal Information

Here is what an ideal personal information section should contain:

Contact Number

Email Address

Current Location

Hiration Protip : Depending on the country you're targeting, go through the resume requirements around personal information, and update it accordingly.

You need to provide your contact number in your technical support engineer resume for the recruiters to get in touch with you or they may even want to interview you over the phone.

The correct way for noting down your mobile number is documented below:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 (642) 215 9211

Another convenient means of communication is through email and you need to make sure that you provide only the official email address that has your real name.

Example: [email protected] or [email protected]

Strictly avoid giving out email addresses that have fancy names because the recruiters may consider you as unprofessional.

Example: [email protected] or [email protected]

Avoid mentioning unnecessary details like your house number, street number, and your locality name.

If you are considering a job in your own country, simply write the city and state of your residence. But in case you are looking for a job in some other country, just mention your city and country of residence.

Read Hiration's 2023 Guide to composing your contact information to get a better sense of this section.

To perceive what an ideal personal information section should ideally look like, take a look at the resume sample below:

Use our Online Resume Builder to put together a perfectly fashioned technical support advisor resume.

Tech Support Resume: Profile Title

Profile titles are the testimonial of the level of your professional status in a technical support resume.

It conveys the following facts to the recruiter.

• Your current designation.
• Your functional industry.
• Your level of seniority in your line of work.

Write it in the second-largest text in your IT support resume after your resume header ideally in the range of 14-16 font size.

Exaggerating your profile title will pass off as lying in your tech support engineer resume so make sure that you provide only the accurate profile title.

Look at our technical support resume sample to get a better insight of how an ideal profile title is framed:

In the meanwhile, make use of our AI-powered Resume Review Service to get an in-depth and analysis of your technical support engineer resume within minutes of uploading it on our tool!

Tech Support Resume: Education

The education section of your technical support resume should ideally consist of the details of the following:

• School/university you have attended.
• Courses you have pursued.
• Location of your school/university.
• Enrollment and graduation dates in the month & year format.

Refer to Hiration's Guide on Education Section to read a detailed guide on how to correctly curate the education section.

Here is a technical support resume sample showcasing the ideal education section for your tech support engineer resume:

Tech Support Resume: Certifications

To be a certified professional can give you better chances of being shortlisted as a suitable applicant for the targeted job profile.

The certification segment of your technical support resume presents the following details:

• Certification course name.
• Institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on the certifications section to get a better understanding of this section.

Refer to the technical support resume sample demonstrating the ideal certifications section for your resume:

In the meanwhile, take your future into your hands by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

Get your resume professionally reviewed by our resume experts at Hiration.

Your resume will be reviewed with the below-given parameters:

• Conversion Scope
• Compliance with industry norms
• Content Relevance
• Global Compatibility
• Performance Assessment
• Recruiter Friendliness
• Design Compatibility
• ATS Compliance
• Resume Formatting (font, margins, the order of sections, etc.)

You will be provided with 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for your Tech Support Resume

Here is a list of the resources that come with our Online Resume Builder:

• A sharable link
• Option to save unlimited resumes
• 25+ resume designs
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• Live resume editor
• Full rich-text editor

Be our guest and to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

• Always write your name as the header of your resume to make it easy for the recruiters to track your resume.
• Provide your contact details only as per the requirements of the hiring guidelines and avoid unnecessary mentioning of personal details.
• Use bullet points to frame every one-liner to describe your work experience.
• Create buckets to list down all the similar points in your resume and bold the highlight of your career.
• Use the keywords mentioned in the job listing by the recruiters to rank high on the ATS.
• Give only the accurate profile title to assure the recruiters about the level of your professional status.

Now that we have reached the end of this blog, make use of all the technical support resume examples and tips that we have listed in this blog as it can help you in writing a great resume.

Browse our resume writing blog to uncover more resume help guides for different profiles in different industries.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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• Technical Support Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Technical Support Resumes:

• Respond to customer inquiries : This involves answering questions from customers about the company's products or services. This could be done via phone, email, or live chat.
• Troubleshoot technical issues : When customers encounter problems with a product or service, the technical support team is responsible for diagnosing the issue and finding a solution.
• Install and configure software and hardware : This could involve setting up new computers or servers, installing new software applications, or configuring network equipment.
• Maintain and repair equipment : This could involve replacing faulty hardware, updating software, or performing regular maintenance to ensure everything is running smoothly.
• Train users : Technical support may be responsible for training users on how to use new software or hardware.
• Document technical issues and solutions : This involves keeping a record of common problems and their solutions, which can be used as a reference for future troubleshooting.
• Monitor system performance : This involves regularly checking the performance of the company's IT systems to ensure they are running efficiently.
• Test new technology : Before a new piece of technology is rolled out to the rest of the company, technical support may be responsible for testing it to ensure it works properly.
• Manage user accounts : This could involve setting up new user accounts, resetting passwords, or managing user permissions.
• Liaise with vendors : If a problem can't be solved in-house, technical support may need to contact the vendor for assistance.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Technical Support Resume Example:

• Implemented a new ticketing system that improved response time to customer inquiries by 30% and reduced average resolution time by 20%.
• Developed and delivered training programs for internal teams, resulting in a 25% increase in user proficiency and a decrease in support requests by 15%.
• Collaborated with the product development team to identify and resolve recurring technical issues, resulting in a 40% reduction in customer escalations.
• Managed the successful implementation of a network infrastructure upgrade, resulting in a 50% improvement in network performance and a 25% reduction in downtime.
• Developed and implemented a proactive monitoring system that detected and resolved potential issues before they impacted customers, resulting in a 20% decrease in critical incidents.
• Collaborated with vendors to negotiate service level agreements, resulting in a 15% cost reduction and improved response times for critical issues.
• Implemented a knowledge base system that improved self-service resolution rates by 35% and reduced average call handling time by 20%.
• Developed and executed a comprehensive disaster recovery plan, ensuring minimal downtime and data loss in the event of a system failure.
• Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 30% increase in team efficiency and a 20% reduction in customer wait times.
• Technical troubleshooting and problem-solving
• Knowledge of ticketing systems
• Training and development
• Collaboration and teamwork
• Network infrastructure management
• Proactive system monitoring
• Vendor management and negotiation
• Knowledge base system implementation
• Disaster recovery planning
• Process improvement
• Customer service
• Time management
• Project management
• Knowledge of service level agreements
• Data analysis and interpretation
• IT support and maintenance
• Understanding of network performance metrics
• Risk management and mitigation
• Communication skills
• Ability to work under pressure.

Top Skills & Keywords for Technical Support Resumes:

Hard skills.

• Troubleshooting and Problem Solving
• Hardware and Software Installation
• Network Configuration and Troubleshooting
• Operating System Knowledge (Windows, Mac, Linux)
• Remote Desktop Support
• Customer Service and Communication
• Ticketing Systems (e.g., JIRA, Zendesk)
• Active Directory and LDAP
• Virtualization Technologies (e.g., VMware, Hyper-V)
• Scripting and Automation (e.g., PowerShell, Bash)
• Database Management (e.g., SQL, MySQL)
• Security and Firewall Configuration

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Customer Service and Relationship Building
• Technical Knowledge and Expertise
• Adaptability and Flexibility
• Time Management and Organization
• Attention to Detail and Accuracy
• Patience and Empathy
• Active Listening and Understanding
• Teamwork and Collaboration
• Analytical Thinking and Decision Making
• Conflict Resolution and Negotiation

Resume Action Verbs for Technical Supports:

• Troubleshot
• Implemented
• Collaborated
• Investigated
• Communicated

Generate Your Resume Summary

Resume FAQs for Technical Supports:

How long should i make my technical support resume, what is the best way to format a technical support resume, which keywords are important to highlight in a technical support resume, how should i write my resume if i have no experience as a technical support, compare your technical support resume to a job description:.

• Identify opportunities to further tailor your resume to the Technical Support job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Technical Supports:

Technical support engineer, it support analyst, it support specialist, it support manager, desktop support, desktop support engineer, desktop support specialist, desktop support technician.

Technical Support Specialist Resume Examples (Template & 20+ Tips)

Create a standout technical support specialist resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for a technical support specialist position? Look no further! Our technical support specialist resume example article provides a clear and concise guide to creating a standout resume that highlights your skills, experience, and qualifications. Whether you're an experienced professional or just starting out in the field, our sample resume will help you land the technical support specialist job you've been dreaming of.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Technical Support Specialist do?

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot technical issues and guide users through step-by-step solutions
• Install, modify, and repair computer hardware and software
• Maintain and update technical documentation and knowledge base
• Collaborate with other IT professionals to resolve complex technical issues
• Ensure all technical issues are properly logged, tracked, and resolved in a timely manner
• Stay current with system information, changes, and updates
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What are some responsibilities of a Technical Support Specialist?

• Assisting customers with technical issues related to software, hardware, or network systems
• Troubleshooting and resolving technical problems
• Providing technical support via phone, email, or chat
• Documenting and tracking customer issues and resolutions
• Installing and configuring software and hardware
• Training customers on how to use new software or hardware
• Collaborating with other teams to resolve complex technical problems
• Maintaining and updating technical documentation

Sample Technical Support Specialist Resume for Inspiration

Address: 123 Main St, City, State, ZIP

Email: [email protected]

Phone: (123) 456-7890

John is a customer-focused Technical Support Specialist with 5 years of experience in providing technical assistance and support to clients. He is skilled in troubleshooting and problem-solving, and has a strong background in IT and customer service.

Work Experience

• Technical Support Specialist, ABC Company, City, State, 2018 – Present
• Provided technical support to clients via phone, email, and remote assistance
• Diagnosed and resolved technical hardware and software issues
• Assisted in the deployment and configuration of IT systems and applications
• Help Desk Technician, XYZ Company, City, State, 2016 – 2018
• Handled incoming support requests and provided timely assistance to users
• Performed system upgrades, installations, and troubleshooting
• Created and maintained documentation for IT processes and procedures
• Bachelor of Science in Information Technology, University of ABC, City, State, 2016
• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Proficient in Windows and Mac OS environments
• Knowledge of network protocols and configurations

Certifications

• Microsoft Certified Professional

Fluent in English and Spanish

Resume tips for Technical Support Specialist

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Technical Support Specialist resume tips. We collected the best tips from seasoned Technical Support Specialist - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight relevant technical skills and qualifications.
• Showcase experience in troubleshooting and resolving technical issues.
• Emphasize excellent communication and customer service skills.
• Include any certifications or training related to technical support.
• Provide specific examples of successful problem-solving and customer satisfaction.

Technical Support Specialist Resume Summary Examples

A resume summary or objective for a Technical Support Specialist can help quickly highlight your skills, experience and career goals to potential employers. It provides a concise overview of your qualifications and career aspirations, helping to grab the attention of hiring managers. In a competitive job market, a strong summary or objective can make your resume stand out and increase your chances of landing an interview. For Example:

• Experienced Technical Support Specialist with 5+ years of troubleshooting and resolving hardware and software issues.
• Skilled in providing remote and on-site technical support to users, ensuring minimal downtime and maximum productivity.
• Proficient in diagnosing network-related problems and implementing effective solutions to improve system performance and connectivity.
• Knowledgeable in maintaining and updating help desk documentation and knowledge base articles for swift issue resolution.
• Familiar with various operating systems and applications, including Windows, macOS, and Microsoft Office Suite.

Build a Strong Experience Section for Your Technical Support Specialist Resume

Building a strong experience section for a technical support specialist resume is important because it demonstrates the candidate's proficiency in solving technical issues, troubleshooting software and hardware problems, and providing exceptional customer service. This section also showcases the candidate's work history, highlighting their previous roles in technical support and the skills they have developed over the years. A strong experience section can help a candidate stand out to potential employers and increase their chances of securing a job in the technical support field. For Example:

Technical Support Specialist resume education example

A Technical Support Specialist typically needs at least an associate's degree in a related field such as computer science or information technology. Some employers may require a bachelor's degree in a specialized area. Additionally, certifications in specific software or hardware technologies are often preferred. A combination of formal education and hands-on experience is valuable in this role. Ongoing training and professional development are also essential for staying current in the fast-paced technology industry. Here is an example of an experience listing suitable for a Technical Support Specialist resume:

• Bachelor of Science in Information Technology, ABC University (2015-2019)
• Certification in IT Support, XYZ Institute (2020)

Technical Support Specialist Skills for a Resume

It is important to add skills for a Technical Support Specialist resume because these skills highlight the candidate's ability to troubleshoot technical issues, provide excellent customer service, and effectively communicate complex technical information. These skills demonstrate the candidate's qualifications for the role and can make them stand out as a strong applicant. Soft Skills:

• Communication
• Problem-solving
• Customer service
• Adaptability
• Time management
• Team collaboration
• Attention to detail
• Conflict resolution
• Network Troubleshooting
• Software Installation
• Hardware Repair
• Server Management
• Operating System Maintenance
• Data Backup Solutions
• Database Management
• IT Security Protocols
• Cloud Computing Skills
• Programming Knowledge

Common Mistakes to Avoid When Writing a Technical Support Specialist Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Technical Support Specialist resume

• Highlight relevant technical skills and certifications
• Showcase experience in troubleshooting and problem-solving
• Demonstrate excellent communication and customer service skills
• Emphasize ability to work independently and in a team
• Showcase experience with specific software or systems

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• Resume Templates

Tech Support Resume: 12+ Examples You Can Copy & Use

In the digital age, the professional world relies upon technology in nearly every aspect.

But so often that technology fails or runs into problems.

This is where you come in!

Tech support is a vital component to countless industries and companies. As a technical support specialist, you will have access to multiple avenues of employment.

Your expertise is always sure to be in high demand.

But first you’ll have to sell your skills and expertise to clients and employers.

This process starts with a great resume.

In the following article, we’re going to help you write a polished and impressive resume that will enable you to get about doing the work you love!

So where to begin?

We’re going to guide you through the essentials of good resume writing.

• Resume Template
• Writing Your Resume Summary
• Areas of Expertise
• Writing Your Work Experience
• Writing Your Education Section
• Additional Sections
• Resume Points to Remember

Resume “Don’ts” to Remember

• Some Helpful Tools

Let’s begin with a sample tech support resume to demonstrate how all the resume pieces fit together. Then we will break each section down to really drill into how to write the best tech support resume you possibly can.

Tech Support Resume (Text Version)

Contact info:.

Joshua Williams [email protected] 1 (909) 172-0473 San Bernardino, CA 92376 linkedin.com/joshwilliams

Summary Statement:

Technical Support Specialist : Experienced Tech Support Specialist with knowledge of multiple systems/applications. Adept at troubleshooting and learning new concepts. Skilled in security management, website and software functionality, internet connectivity, and general IT issues.

Key Accomplishments/Areas of Expertise

• Networks (VPNS, WLANS)
• IT Troubleshooting
• Communication
• Customer Service

Professional Experience:

Spahn Manufacturing | San Bernardino, CA Tech Support Specialist | May 2017 – Present

• Develop training programs for employees
• Maintain software and network for company
• Report weekly to IT Manager
• Provide full technical support for company systems and software
• Implement timely solutions to technical problems

VW Blogs | San Bernardino, CA Tech/Customer Support Specialist | March 2015 – March 2017

• Instructed platform users with solutions to problems
• Modified platform as needed via programming alterations
• Found resolutions to network connectivity issues
• Created backups of company servers
• Recovered user/system data when required
• Assured network security via anti-virus software & firewall installation

Peterson International Group | San Bernardino, CA Tech Support Specialist | June 2012 – December 2014

• Responded to customer inquiries involving services & technical issues
• Monitored company systems & web hosting platforms
• Helped small businesses achieve goals via technical recommendations
• Coordinated automated networks and data links
• Executed preventative maintenance and system updates

Education/Certifications

Bachelor of Science in Information Technology Concentration: Computer Science Nevada State College, Henderson, NV, Class of 2012

As a tech support specialist, you know all about troubleshooting and problem solving. There is a structure and method by which you perform your work.

A good resume also follows certain guidelines. Observing these guidelines will produce a fail-safe document that demonstrates your skills and value.

Formatting and language are two of the key elements of resume writing.

In a job market currently flooded with applicants, many companies now use scanning bots to search resumes for relevant keywords and language.

Keep this in mind as you’re putting your tech support resume together.

Your resume needs to be scannable.

When your resume comes before the eyes of a hiring manager, it will be looked over for approximately 6 seconds.

This isn’t much time to make an impression, so your resume has to be highly readable.

Part of achieving reliability with your tech support resume is making sure that the most relevant information reaches the reader quickly.

This is why you should use reverse chronological order for your resume’s layout.

Your most recently acquired skills and current position will be seen sooner rather than later.

Font selection is also important. Choose a sensible and clean font, nothing outlandish or cluttered.

Scannability is achieved in part through good use of white space. Make certain that you space your columns and lists correctly.

No clutter on the page!

Creating A Resume Summary

The first section of your tech support resume is comprised of a summary of your expertise and areas of skill.

The summary is an opening salvo of sorts, your chance to make a great first impression.

If effective, your summary will make the reader want to know more about you.

In 2-3 sentences, sum up who you are professionally. Show that you’re good at what you do. Demonstrate your value as a candidate.

Be succinct, but not general.

PRO TIP : It used to be commonplace to begin a resume with a statement of objective – what you are seeking in a position. However, this is now an outdated method and considered unprofessional. Your goal is to emphasize your best skill points right off the bat. Show them why you’re the best candidate.

Let’s take a look at what makes for an effective summary and what pitfalls to avoid:

Experienced Tech Support Specialist with knowledge of multiple systems/applications. Adept at troubleshooting and learning new concepts. Skilled in security management, website and software functionality, internet connectivity, and general IT issues.

Tech Support guy with lots of knowledge. I can learn new things and I’m the man for the job. Security, websites, software functionality, I can help with all the IT issues you may encounter.

The “Yes!” example is a simple yet effective summary that highlights key skill areas and communicates wide experience.

Power words are used to convey ability, confidence, and energy.

Our “No!” example mentions some skill areas, but they are not supported by the surrounding language.

Use of the first person as well as a general attitude of unprofessionalism makes this summary weak and ineffective.

Remember, your summary will be your first impression.

So make it a good one!

Take time with your word choice. Write several drafts. Experiment.

Areas of Expertise/Key Accomplishments

Your summary is a paragraph. While it’s important as an introduction, you need something easier to read in order to drive home your value as a candidate.

This is why we suggest putting together a list of your Key Accomplishments , or Areas of Expertise .

Remember, your skills are what sets you apart from other applicants!

Use bullet points for your formatting in this section.

• Languages (SQL, JAVA, HTML)

So this is a list of two types of skills.

Hard skills and Soft skills.

What’s the difference?

Hard skills are skills you acquired on the job or in job training/education. They refer to your strongest areas of expertise.

Soft skills have to do with your natural abilities.

Critical thinking, analytical ability, and communication skills – these are soft skills.

Your bulleted list should represent a balance of these two skill types.

PRO TIP : We generally know or have an idea of what we’re good at. But if you need some help, ask former coworkers, employers, or consult performance records for a refresher/reminder.

(See below for a helpful table of some suggested hard and soft skill ideas to inspire you in writing your skills section.)

Putting Together Your Work Experience

Now we move on to the section of your tech support resume in which you’ll demonstrate how you’ve been using your skills.

This is your work experience section.

Here you’ll list the positions you’ve held that pertain to the new role you’re seeking.

In some cases, such as lack of experience, you’ll have to include other jobs and roles, but we’ll discuss that in a bit.

Use reverse chronological order to list the positions you’ve held. This means start with your most recent job and then work backwards through time to the beginning of your career.

First, list the basics:

• The company name
• Where the company is located
• What job you performed there

It is common practice to include dates of employment as well. However, sometimes dates are left off a resume because of significant gaps of time between positions, or short periods of employment.

If you do choose to leave dates out, be aware that you will be asked about time gaps in an interview context. Employers are going to want to know all about lengths of employment.

After getting down the basics of the company and job, move on to listing your day-to-day roles within the position.

Use bullet points and power words to summarize your functions while employed.

Remember that power words convey action and ability .

3-5 bullet points should be sufficient to communicate your responsibilities while at each job.

Examples for reference :

Spahn Manufacturing | San Bernardino, CA | Tech Support Specialist | May 2017 – Present

Spahn Manufacturing | Tech Support Specialist

• Did training programs
• Software and networking for company
• Spoke with manager sometimes
• Supported IT company systems and software

The first entry example demonstrates a solid professional with pointed experience in the tech field.

Strong power words are used to give each role a sense of competence and authority.

The overall impression made is that the candidate is someone to depend upon.

The second example lacks crucial information in the heading, leaving out the location and dates of employment.

The bullet points are too general and poorly worded.

Overall, nothing of much value can be gained from the entry – that’s not what you want!

PRO TIP : Remember that your Work Experience entries should demonstrate your skills in action. Even a mundane daily role should be highlighted if it’s relevant to the position you’re seeking. Use a suitable power word to bring life to your description.

More About Bots

We mentioned bots at the start of this article.

They function through Applicant Tracking Systems (ATS) , scanning resumes for relevant language and keywords.

If you know that your potential employer is using an ATS, you can consider making some formatting alterations, particularly to your Work Experience section.

For instance, use a paragraph instead of bullet points for your work history entries.

Instead of this:

Try something like this:.

Develop comprehensive training programs for employees. Maintain software and network for the company. Report weekly to the IT Manager and team. Implement timely and suitable solutions to technical problems.

Another alternative would be to use a paragraph with limited bullet points to emphasize certain roles of note:

• Received performance award during second year

A paragraph provides you with some advantages when dealing with an ATS. More text allows for more keywords and relevant language.

However, a significant downside is a decrease in readability – paragraphs are harder to read for a human.

So unless you’re absolutely sure that an ATS is going to be your biggest obstacle, we advise sticking with bullet points alone.

Education Details

The typical resume wraps up with a section of education credentials.

Here you will list the institution(s) you attended and degree(s) earned.

Start by putting down the highest level of education you’ve attained.

Example: Master’s Degree, Bachelor’s Degree, High School Diploma, etc.

Now work backwards, just like with your work history.

Include concentrations, certifications, and minor degrees as well.

You can even add your GPA. It will help boost your value if you lack experience. You can always remove it later on down the line in your career.

The same holds true for academic accomplishments like being on the Dean’s List.

Bachelor of Science in Information Technology

Concentration: Computer Science Nevada State College, Henderson, NV, GPA: 3.8 Class of 2012

Also, consider adding ways in which you’ve expanded your professional knowledge.

• “Tech Today,” Professional Workshop, San Diego, CA
• “IT for You,” Online Seminar

Additional Section

The resume structure is flexible enough to allow for an additional section should you require it.

An extra section can include special accomplishments that don’t quite fit in with the other sections of your tech support resume.

• Awards and honors
• Publications
• Noteworthy Projects
• Social Media Influence
• Speaking Engagements
• Hobbies/Interests
• Volunteer Work

What if You Have No Experience?

Whether you’re a new graduate just starting out in the professional world, or someone who is in the middle of changing careers, little or no experience can be a challenge when trying to get your foot in the door.

But there are some things you can do with your resume that will make the task easier for you.

For instance, consider moving your education details. Place them under your summary.

Because if you lack experience, your education is going to be crucial to demonstrating your value as a candidate.

Your work history is going to be a challenge if you have little to no experience in your chosen field.

But don’t let the challenge frighten you away from writing your tech support resume!

In listing the work experience you do have, try and tailor your bullet points to be as relevant as possible.

So you’re seeking a career in tech support. Consider things you’ve done or skills you’ve acquired that can help you in your new role.

For instance, have you ever held a job that required organization and troubleshooting?

Have you ever dealt with customers?

Have you worked according to a set timetable or on a deadline?

What about experience with computers?

All of these skill points could prove valuable to you!

Some Things to Remember

It should go without saying, but we need to remind you to list your contact information on your resume page.

It can be surprisingly easy to forget.

So jot down your email address or LinkedIn profile. Just make it simple for them to get in touch with you.

Hopefully, we’ve shown you how to use your space wisely. Start with your resume summary, followed by skill points, your work experience, and finally your education details.

Power Words

Power words really are a tremendous asset. Choose them wisely and they will certainly make an impact on the reader. Remember to use a variety of them!

A Proofreader

A second set of eyes is always helpful. Have a trusted person give your resume a look over when you’ve finished. More than likely they will catch something you missed!

Here are some mistakes or errors you should avoid making.

First person language

Don’t use first person language in your summary or elsewhere on your resume. While writing “I” or “me” may feel natural, it is incorrect and unprofessional.

A single page is all you should need. If you feel you need to exceed one page, then you need to do some trimming. All your relevant skills and experience can be condensed to fit.

Writing something more than once will not make it stick in the mind of a hiring manager. Rather, they will gain an impression of you as un-serious and even lazy. Keep your language varied!

(We’ve put together a handy table of power words below to use for inspiration.)

Fonts or formatting

Remember that your two chief goals are readability and scannability. An odd font or weird formatting will not help you achieve these!

Helpful Tools:

Tech support resume power words.

• Implemented
• Coordinated

Tech Support Resume Skills List

Pamela Skillings

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IT Technical Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it technical support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Engineering process knowledge a plus
• Document actions and resolutions within helpdesk ticket
• Maintain effective communication with company leaders, resort leaders, resort cast members, technical support teams, vendors, manufacturers and service providers
• Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving problems
• Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes
• Respond to incoming tickets using the helpdesk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary
• Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment
• Providing daily assistance for Head Office and Warehouse for PC builds and software support
• Provide support to the service desk team on network and infrastructure issues
• Provides technical support to internal employees for all BCD Travel provided software
• Assist with the build, delivery and support of the desktop, mobile, infrastructure and application management that underpins the group technology estate
• Develop, test and maintain documented systems procedures/work instructions – train end users
• Identity and access management for all existing and new practitioners
• Time Management
• Working between the hours of 08:00 – 18:00 Monday to Friday with the potential to provide some out of hours support to the Central Service Desk
• To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow
• To provide effective communication for all types of incident and request ensuring that the users are kept informed of progress at all times
• To act as the on-site contact for all IT related incidents logged in ServiceNow, delivering high quality support across all key applications, networks and desktops/laptops
• Participates in maintaining licensing information for all corporate desktop applications and operating systems using established process
• To be proactive in the avoidance of repetitive incidents through publishing “how to’s” and “tips” to users on a regular basis and ensuring that the knowledge base in ServiceNow is kept up to date at all times
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Ability to follow-through and react quickly to situations
• Ability to diagnose networks, computers, copiers, and phone systems remotely in an efficient and professional manner
• Comfortable working on your own or part of a team
• Expert knowledge in the following areas is
• Ability to disconnect all network devices and phone system, transport them and reinstall them at new locations during office relocations
• Ability to troubleshoot network and voice cabling
• Ability to climb ladders and maneuver in attics and/or crawl spaces when necessary
• Ability to install preconfigured PBX phone systems
• Experience in Structured Cable installation for both Voice and Data

15 IT Technical Support resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it technical support analyst resume examples & samples.

• Proactively address concerns and issues of technology used by office staff
• Ability to provide support for business based tools such as instant messaging, cloud file sharing, internet, Windows, mobile devices, laptops/desktops, Apple products, in room Video Teleconferencing etc
• Respond quickly to technology outages affecting employees to restore service as quickly as possible. Work in partnership with the Desktop Support area, understand the established technology guidelines and available support processes as appropriate
• Provide feedback based on employee input and usage; propose solutions based on needs and emerging technology. Strong understanding & ability to offer solutions of the newest versions, platforms, operating systems and upgrades
• Communicate and collaborate with other Discovery teams to resolve IT issues. Escalate issues, outages, and needs to appropriate team in a timely fashion
• Updates workstations / laptops and operation systems as needed
• Conduct training sessions to educate employees on new technology applications and systems within Discovery
• Problem solve quickly and professionally under pressure situations dealing with all aspects of IT

IT Technical Support Lead Resume Examples & Samples

• Client relationship - senior management coverage
• Build and maintain the relationship with Senior business managers in Malaysia
• Work with regional Infrastructure management in Singapore to set standards,
• Bachelor's Degree (or equivalent)
• Over 7-10 years of experience in global IT investment banking
• Strong management experience in global matrix organization
• Strong business knowledge of Capital Markets
• Strong function knowledge and applications experience in equity trading and

IT Technical Support Analyst Lat Am Garmin Brazil Resume Examples & Samples

• Provide end-user support for Garmin's computer systems located in LatAm offices
• Perform all aspects of desktop support including installation and configuration of computers, hardware problem diagnosis and repair, application installation, and assist with network connectivity troubleshooting
• Record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool
• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
• Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Maintain printing systems and assist with network printer system maintenance
• Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
• Monitor conference room performance and maintenance schedule

IT Technical Support Resume Examples & Samples

• Assist and/or support all resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc. Assist and/or support all resort Point of Sale systems which include but are not limited to NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc
• Assist and/or support all call groups and call routing processes. Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators. Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc
• Utilize call accounting application to generate call accounting reports and billing statements for special events and/or groups. Perform technology room inspections for designated VIP rooms. Verify proper functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, blu-ray players, stereo entertainment systems, photopass, WIFI connections, Ethernet connections and Lutron
• Perform troubleshooting and triage methods to identify issues with all resort technologies. Repair and/or replace items within responsibility. Appropriately escalate issues to their respective support teams and/or vendors. Align all respective teams to drive efforts, gain results and resolve issues
• Assist the IT manager with resort technical support requests, developing proper guidelines, inventory reporting, providing site and facility access to internal and external partners and all other duties assigned by the IT manager
• Complete all required trainings, development connection and performance connection opportunities on or by their respective due dates. Attend mandatory and optional (when applicable) meetings, trainings, stand-ups, functions and gatherings
• 1 to less than 3 years related experience
• Must be able to work with little to no supervision and make sound decisions
• Demonstrated ability to escalate high level decisions to appropriate leadership
• Knowledge in multiple systems, applications and hardware
• Knowledge of application, networking and hardware triage
• Must be able to work in confined spaces, behind and/or under furniture or equipment. Must be able to work both indoors and outdoors
• Must be able lift and carry up to 50 lbs
• Must be able to appropriately use ladders up to 12 ft in height
• Must be able to stand for long periods of time or walk to distant locations and traverse up and down stairways
• Available to work various hours, extended hours, overnight, weekdays, weekends and holidays
• Participate in overnight or extended work hours
• 2 year college degree or equivalent

IT Technical Support Specialist Resume Examples & Samples

• Technical support covering the installation, configuration, and administration for the various web server applications currently utilized by TradeThru including; Tomcat, WebLogic, IBM WebSphere, and JBoss (WildFly)
• Support responsibilities cover SS&C development environments, SS&C hosted production environments, as well as client hosted production and QA environments
• Be responsible for managing upgrade rollouts for the various webserver applications
• Assist UNIX administration in the development and maintenance of kshell application scripts and tools
• Technical support experience with at least two of the following web server applications; Tomcat, WebLogic, IBM WebSphere, JBoss (WildFly)
• Experience with kshell scripting
• Strong desire to learn concepts and develop skills across other software packages including IBM MQ messaging middleware and Oracle RDBMS
• B.S in computer science or a related discipline
• A minimum of 5 years of experience supporting mission critical applications
• Ability to succeed within a fast paced environment
• Self-starter that can work with a minimum of supervision
• Strong written and verbal communication skills with the ability to clearly articulate opinions and ideas
• Excellent analytical, reasoning and problem-solving abilities
• Capacity to meet deadlines and to work under pressure in a team environment
• Occasional travel, with some travel occurring outside the United States, generally not lasting more than 1 week at a time

It-wm IT, Technical Support Analyst Resume Examples & Samples

• To provide technical support and service delivery to the WM Japan
• To oversee the technical implementation of projects to ensure high quality of final deliverables including system documentation
• To work with application developers to ensure that all software released is robust, secure and operates with integrity
• To problem solve, trouble shoot and perform regular system monitoring and maintenance
• To enhance and improve existing systems and processes to provide a better level of service to our business users
• To support the Change The Bank teams in setting up UAT environments and implementing application releases
• To establish strong working relationships with technical teams across the bank, especially UNIX, Wintel and Database Services
• To assist with release management and application version control
• To assist with system queries and issues relating to integrity of application data
• To participate in overnight and weekend on-call support on a rostered basis
• Should be conversant in Japanese
• 4-6 years of technical experience managing and supporting business users
• Hands on technical skills in UNIX (scripting, Perl), RDBMS (Oracle & SQL Server) and batch scheduling tools
• Strong SQL skills in Oracle and/or MS SQL Server environments
• Experience in the software development life cycle (SDLC)
• Experience of supporting complex business applications, preferably in the financial/banking industry
• Ability to promote and deliver process improvement
• An understanding of the need for strong IT risk management controls
• Possess strong verbal and written communication skills and a belief in the use of usable documentation
• Strong customer focus with understanding of the importance of meeting SLA targets
• Proven team player with strong relationship building skills across other technical teams
• Reliable and extremely well organised to effectively manage a constantly varying workload
• Takes ownership of issues on behalf of WMIT until the desired result is achieved
• Possesses the determination, effort and enthusiasm to deliver results. Is energetic, originates action and keeps things moving
• The ability to multi-task and prioritise issues from a number of different areas of the business
• Provide excellent customer service and advanced technical support to field, home office and management staff
• Troubleshoot and resolve hardware and software issues with router, modem, computer, phone, printer, fax, scanning, and audio / video systems
• Troubleshoot and resolve connectivity issues with cable, DSL, fiber, and cellular data circuits
• Assist field technicians with new branch installs, branch office moves, and MAC activities
• Follow proper escalation procedures to ensure maintenance issues and MAC activities are completed in a timely manner
• Provide a detailed record of troubleshooting and resolution of issues
• Develop and maintain high-level technical knowledge of our hardware, systems and procedures
• Create and revise technical documentation used by support specialists and field technicians
• Handle multiple tasks and high call volumes
• Two to five years of prior job-related experience
• Excellent communication, customer service, technical, and troubleshooting skills
• Experience with incident tracking software, and the Microsoft Office Suite
• Basic understanding of networking concepts
• Full Service desk support to include
• On-site and remote for technical support for all users
• Configure, troubleshoot and provide hardware and software support for firm laptop and desktop computers, printers, and peripherals
• Ensure optimization and performance of the hardware and local infrastructure
• Support ticket management using Helpdesk software
• Maintain current inventory records as part of the asset management program
• Participate in planned maintenance activities which occur outside office hours
• Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet Deloitte IT Standards
• Assist in training staff in technical processes and procedures
• Be available on-call for technical issues that occur outside of office hours
• Professional Qualifications such as Microsoft Certified IT Professional, Microsoft Certified Technology Associate or CISCO Certification
• A first degree in Computer Science with emphasis on Networking and Information Systems although not required would be considered an asset
• A minimum of 1-3 years hands-on experience technology helpdesk and support in a similar sized corporate environment including hardware, infrastructure and software support
• Key exposure to and knowledge of Microsoft and CISCO Networks
• Exposure to all Microsoft Office productivity apps
• 1-2 years Windows Server 2008R2, 2012, 2012 R2 experience required
• Additionally, a working knowledge with the following would be considered an asset
• Excellent Oral & written communication skills
• Focus on Customer Services
• Proficiency in English both spoken and written
• Effective time management skills as well as the ability to multitask and prioritise work load
• Accountability and honesty
• Identifies researches and resolves technical concerns with employee desktop and laptop hardware
• Responds to trouble cases, telephone calls, emails and other requests in a timely manner
• Documents, tracks, monitors and assigns incidents for resolution
• Documents, tracks and fulfill service requests
• Must be able to come to work promptly and regularly
• Must be able to handle other tasks as assigned
• Assumes and performs other duties and responsibilities not specially outlined herein, but which are logically and properly inherent to the position
• Work independently in the absence of supervision
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
• Exceptional Customer Service Skills
• Detailed Oriented
• Intuitive Problem Solving
• Professional Demeanor

IT Technical Support Lead Supervisor Resume Examples & Samples

• Experience designing a capability protecting compartmented artifacts from unauthorized access
• Experience managing large group (over 200) of users with mulitple levels of access
• TS/SCI with Poly required
• One additional year of experience maintaining and modifying operating systems for multipurpose, multi tasking computers may be substituted for the required education
• Experience operating multipurpose, multi tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks may be substituted for high school on a year for year basis
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education
• For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.htm
• 6 months of JCL problem determination, analysis and corrective procedures for production problems in a large mainframe environment is required
• Experience with JCL, TSO, implementing and maintaining programs using COBOL, Assembler, REXX or other generally accepted computer programming languages
• System maintenance experience with installation and configuration on an MVS Operating System using IBM’s SMP/E software
• Experience with storage management software products such as IBM’s SMS products and tape management systems such as Computer Associates product CA-1
• First and Last Name
• Provide assistance to internal customers on software and hardware issues and questions
• Configure and maintain hardware including PC, notebooks, printers, etc
• Provide training and documentation for Allied Universal Security Services standard and custom applications
• Assist with various projects and support as assigned
• Maintain network security, User account creation/administration
• Assist network operations in maintaining network connectivity
• Remain flexible in work schedule to work various shifts if needed (Hours of operation 8:00 AM- 8:00 PM) on call required
• Operating systems (Windows 2007/2008/2010)
• Familiarity with data communications equipment and software
• Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Custom Applications (ERP,CRM)
• Previous Support Desk experience preferred
• Must have automobile. Occasional travel is required
• Ability to lift and carry computer equipment to 45 lbs
• Comp TIA A+, MCP, MCSE, MCSA, MOS (Microsoft Office Specialist), HDI certifications are preferred

IT Technical Support Internship Resume Examples & Samples

• Analyze data integrity using Corporate Inventory tool, and on-site equipment survey
• Participates in daily user support tasks
• Collaborate in special events involving the IT team

IT Technical Support Assistant Resume Examples & Samples

• Installs, configures and maintains computer equipment, peripherals and software for the user community
• Acts as point of contact with vendors to resolve technical problems with desktop computing equipment and software; arranges schedules and appointments to facilitate resolution
• Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in SysAid
• Ensures desktop computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems
• Performs classroom AV set-up, configuration and dismantle
• Orients new employees to use hardware and software in accordance with department processes; performs off-boarding deactivation as necessary for departing employees
• Identifies, recommend and/or performs system/software upgrades as necessary. Assesses needs to determine necessity for hardware and software purchases; Initiates purchase orders and obtains approvals in accordance with University guidelines
• Updates and maintains flow charts and word documents to document IT department policies and processes
• Manages computer equipment inventory
• Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature
• Undergraduate Degree (Preferably in CIS, CS, IS or other computing area) or equivalent experience
• Minimum of 1-2 years’ experience in IT support environment
• Experience with Windows Server and Active Directory
• Experience with Office 365 preferred
• Experience with Microsoft SharePoint administration preferred
• Advanced understanding of Microsoft product suite
• Ability and willingness to work evenings and weekends

IT Technical Support Engineer Resume Examples & Samples

• Monitors the MGM Detroit Help Desk queues and works cooperatively with the Corporate IT department, Systems Engineers, Operations Analysts, Systems Technicians and vendors to facilitate correction of incidents and problems
• Monitors Backups and other batch jobs
• Answers inquiries in person and via telephone, e-mail, and voice mail concerning the use of computer hardware and software
• Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift
• Performs preventive maintenance on PCs, printers, and other hardware. Installs service releases and performs routine maintenance on desktop applications
• Ensures virus protection is working on all PCs/Servers that are implemented or changed
• 21 years of age or older
• High school diploma or equivalent. Bachelor’s degree in computer science or related field preferred
• Three-years experience in installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products. MSCE and certification (Cisco, A+) preferred
• Experience with Microsoft Mail/Exchange clients, servers, printers, and trouble ticketing required
• Experience using remote control to resolve client issues; internet to resolve technical issues; and engineering automation tolls (Altiris, Ghost, scripts)
• Experience installing server related hardware (tape drives, memory, hard drives, networking, evaluating performance issues on workstations and servers, and training personnel on different types of equipment. Experience with installing and upgrading PC hardware and PC software/operating systems
• Working knowledge of LAN connections, networking, protocols, host emulation software and skilled in preparing documentation

IT Technical Support Internship, Winter Resume Examples & Samples

• Provide technical support to IT related activities and issues for the Central US
• Maintain employee’s work stations and laptops
• Work on IT projects as assigned
• Minimum cumulative GPA 3.3 or higher
• Advance knowledge and experience with Excel, Word, PowerPoint functions, and SQL
• Technical experience with computer hardware and software support in a Microsoft Windows environment
• Must have hardware and technical proficiency with networking equipment, servers, computers, printers and other peripherals
• Combination of education and experience is acceptable
• Experience in regulated industry is preferred (e.g. FDA, ISO, Automotive, or Aerospace)

Cctv IT Technical Support Specialist Resume Examples & Samples

• Analysing, documenting and communicating to internal/external partners to meet client/partner technical expectations and ensure customer satisfaction
• Developing and maintaining strong working relationships with Service Readiness, Support Engineers, Product Groups & other technical resources
• Maintaining a high level of customer satisfaction through in-depth knowledge of customer's organization, mutually trusting relationship and account dedication
• Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAP, etc
• Querying databases to analyse, report on historical data
• Providing Linux system administration
• Providing support for Windows servers/clients
• Using HTML and JavaScript knowledge to troubleshoot IE issues with clients
• Hands on set up and testing of CCTV hardware/software and networking equipment in a Lab environment
• Previous experience in CCTV industry and IT networking
• Bachelor’s degree or qualifications in IT, Electronics or related discipline with five or more years’ experience in video networking, CCNA and Windows administration qualifications are highly desired
• Knowledge of the principles and methods to identify, analyse, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches
• Willing and able to travel a minimum of 15%
• Work effectively in a global matrix organisation - influence, convince, collaborate and achieve results

It-technical Support Engineer Resume Examples & Samples

• To provide first and second level technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
• To log support calls and document their outcome to facilitate the resolution of common queries
• To redirect or escalate support requests as appropriate to outsourced partners within IPG and third parties
• Pro-actively provide information to users on the progress of outstanding support calls
• To contribute to ensuring that the Helpdesk systems and software are kept up to date and messages are passed on and feedback received promptly
• To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
• To install and configure operating systems to agreed standards under the direction of the Technical Support Team Leader
• To setup new starters from AD user creation to ensuring all IT equipment is in place for user
• To maintain the existing PCs and peripherals to standards determined by the Technical Support Team Leader, by performing upgrades, new installations and carrying out routine procedures
• To assist in the compilation and maintenance of an accurate inventory of hardware and software
• To assist in the compilation of the Support team’s technical documentation, guidelines and procedures and ensure they are disseminated to users
• To liaise with colleagues in all Support and Technical Development teams within IPG to ensure continuity of service for all users
• To provide at all times a professional, courteous and rapid response to individual users
• To undertake such projects of a level commensurate with the responsibility of the post directed by the Technical Support Team Leader. These could include Physical to Virtual Server conversions, Server Operating System upgrades, 400 user deployment of Virtual Desktop Infrastructure and Mac Casper deployments
• To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility
• Experience of using helpdesk ticketing solutions
• Experience of working with a large, corporate Active Directory structure
• Microsoft Windows Operating Systems (desktop and server platforms – Windows 7/8/10 and Server 2012)
• Basic Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
• Virtualisation solutions (VMware Workstation/ESX)
• Mac OS experience including binding to Active Directory and basic troubleshooting
• Operating System Deployment (OSD) and/or PC imaging ideally with Windows Deployment Server. We particularly like people who strive to improve themselves so candidates who also hold any of the following qualifications would be preferred but these are not essential
• Microsoft certifications (eg MCP, MCSA, MCSE or MCDBA)
• VMware certification (VCP)
• CompTIA Network+ certification
• Perform routine tasks as they concern the overall operation of the helpdesk and support of employees, which includes but is not limited to
• Perform account administration for Laureate users
• Monitor assigned and open tickets to seek fast resolutions
• Document, execute, and resolve the customer's issues based upon current service response and resolution times. (Service Level Agreements)
• Accurately escalate tickets by assigning to appropriate groups and following associated protocol
• Use all available resources to resolve each reported problem within the current Service Level Agreement
• Support applications such as, but not limited to, Microsoft Office products, Windows operating systems, Mac operating system, low-level network issues and other in-house applications as required
• Perform application administration in support of New Hires, Terminations and associated Laureate security guidelines
• Communicate System Outages and Planned Maintenance to appropriate user groups
• Perform workstation support functions related to the technical support of the employees and authorized users of the network and resources. Includes workstation configuration and installation and system update maintenance
• May require alternative schedules and/or shift work
• Communication skills (oral and written)
• Educational level is usually achieved through a secondary education or a degree in a business school, trade school or an associate degree or equivalent experience
• The typical incumbent in this position should be able to
• Read instructions, policies, and directions and to understand more complicated thoughts communicated in writing
• This position requires a degree in Information Technology or equivalent technical training and certifications and 1 year of demonstrated employment experience in a related industry
• Be involved in projects and rollout programs for new technical implementations
• Assisting with new server builds, Physical / Virtual, Modifications – Memory, CPU, HDD allocation
• Provide support for Microsoft server technologies including: Active Directory, Exchange, Remote Desktop Services, Hyper V
• Day to day file restores, Server restore testing using - Syncsort, Netapp, VMware, Backup exec and Veeam
• Provide first level technical assistance and support for incoming helpdesk tickets
• Resolve incoming tickets in a timely manner
• If onsite assistance is needed, assign ticket to local support personnel and communicate with end users and support representative throughout the ticket lifecycle
• Resolve end user issues as they pertain to both hardware and software
• Ask questions to determine nature of problem to assist with troubleshooting
• Follow-up with end users to ensure issue has been completely resolved
• Track, route and redirect issues to correct resources for resolution
• Manage all incoming tickets until resolution has been confirmed
• Follow all SOPs and Policies as they pertain to domain architecture when resolving issues. Issues must be resolved in compliance with already established SOPs
• Must be flexible in dealing with changing priorities
• Can ensure confidentiality, take initiative and exercise considerable judgment
• Team oriented and flexible
• Can answer questions in a professional and friendly manner
• Be organized and able to prioritize workflow and meet deadlines
• Can read, analyze, and interpret general business periodicals, professional journals and technical procedures
• Ability to understand SOPs, business correspondence, and procedure manuals
• Effectively present information and respond to questions from groups of managers and general end users
• Ability to work in both a team and/or individual environment
• Provide proper recording, documentation and closure for all tickets that enter the helpdesk system
• Can preserve and grow your knowledge of helpdesk procedures and services
• 3-5 years of progressive information technology experience
• Bachelors degree in Information Technology or related discipline preferred
• Experience coordinating and supporting IT business processes
• Associate Degree in Computer Science, Information Technology or related field
• IT certifications such as A+, Network+, and MCSE are highly encouraged
• 1-3 years experience in a multi-site 200+ user environment
• Hands on –support with Microsoft operating systems and desktop software
• Extensive knowledge of Microsoft Windows Operating Systems and common end user applications such as Microsoft Office, Internet Explorer, Adobe Acrobat
• Experience supporting IT hardware including Dell desktop/laptop computers, laser printers, cellular/smartphones, tablet PC’s
• A basic understanding of LAN/WAN operations and its impact on the desktop environment
• Ability to diagnose and research the root cause of a reported issue to either resolve the problem or engage other support resources
• Ability to effectively prioritize time and manage multiple tasks simultaneously
• Strong interpersonal, written, and oral communication skills
• Strong focus on providing exceptional customer service to all levels of employees
• Experience working in a team-orientated environment

Specialist IT Technical Support Resume Examples & Samples

• Perform all tasks with a focus on customer service including accessibility, approachable, and positive attitude
• Perform role functions according to established Cloud Peak Energy (CPE) standards
• Work occasional evenings and weekends when upgrades or projects require
• Manage service requests for users via the IT Service Management (ITSM) toolset according to service specifications
• Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures
• Setup, install, configure, test, deploy, maintain, upgrade and troubleshoot with external vendors as required
• Maintain existing network switches, desktops, laptops and portable devices
• Assist in maintaining workstation security, firewalls, Windows updates and approved application patches
• Assist in data backup/recovery process
• Manage and troubleshoot computer equipment, Local Area Network/Wireless Area Network (LAN/WAN), including all related switches and peripherals with assistance from supporting teams as required
• Support telecommunications (phone systems), technologies and protocols
• Create, update and maintain IT procedures and practices
• Collaborate with business unit staff and IS&T team members to ensure all application configurations are consistent across user devices
• Ensure all administrative tasks (i.e. status updates and reports) are completed in timely manner
• Travel regionally to support the business environments
• Participate in on-call rotation and after hour’s emergency support for customer’s IT systems
• Maintain systems in accordance with CPE data retention policy
• Interactions, Communications and Behaviors
• Experience supporting workstations and mobile devices in a corporate environment
• Experience with Virtual Desktop Infrastructure, Network Switches and Voice over IP preferred
• Desktop hardware certifications desired
• Work in a semi-directed manner as part of a geographically dispersed team that has specific and general roles
• Demonstrated ability to work with a high level of integrity and teamwork
• Proficient administration of Windows 10 based workstations, printers and other hardware as well as applications in an Active Directory environment
• Experience with Windows Active Directory: (Group Policy and User/Group Security Management)
• Ability to troubleshoot and specifically diagnose hardware, software, and networking issues
• Demonstrate an understanding of IS&T systems interoperation in respect to client server functionality
• Familiar with Virtual Private Network (VPN) and Virtual Desktop Infrastructure (VDI) Services
• Ability to support Enterprise Workstation Security solution
• Excellent verbal and written communication skills in being succinct and non-technical when required
• Exceptional interpersonal skills, with a focus on listening, appropriate questioning skills and responding objectively to the thoughts and ideas of others
• Ability to conduct research into a wide range of computing issues as required

IT Technical Support Senior.group Manager Resume Examples & Samples

• Leads managers/supervisors, support consultants, trainers and analysts, in an IT Call Center environment, monitoring activities and evaluating performance
• Identifies and implements strategies and efficiencies to enhance customer experience and align with business operations. Optimizes use of customer communication channels (phone, email, chat, social)
• Communicates and collaborates across organization to coordinate work and resolve issues
• Provides coaching and guidance to staff and promotes staff training and development
• Leads work activities of the Customer Support team, providing for adequate staffing and resources and maintaining work on schedule so that ongoing internal and external customer satisfaction is maintained
• Drives results across customer experience and productivity metrics. Defines and delivers programs that improve customer experience, process quality and productivity
• Proactively seeks customer feedback and uses this feedback to drive programs that make it easier for customers to work with IDEXX products, services and support
• 7-10 years of work experience, including 5-10 years of experience leading large Technical Support contact/call center teams
• Must have experience leading managers/supervisors
• Must have technical support call center leadership experience
• Bachelor’s Degree or equivalent work experience required, preferably in Science or Computer-related field

IT Technical Support Tech Resume Examples & Samples

• Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution
• Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision
• Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
• Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems
• Supports drive imaging for desktop/laptop systems
• Incumbent is required to travel to satellite locations as needed
• Experience working on small projects and delivering against timelines
• Must be self-managed and a self-starter with a positive attitude
• Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population
• Ability to establish strong relationships with individuals at the supervisor/team manager level
• Ability to work independently while collaborating with remote teams in a fast paced environment
• Microsoft Certified Systems Engineer (MCSE)
• Provide technical technical direction and guidance to the Service Desk staff on problem resolution workflows
• Microsoft Technology Associate (MTA)
• Network+ Certification

Renweb IT Technical Support Engineer Resume Examples & Samples

• Solves application support cases through effective troubleshooting
• Proactively resolves issues by identifying potential problems and implementing solutions and prevention methods
• Serves as a primary resource for Account Managers
• Mastery of all major RenWeb operations including
• Report Cards and Transcripts
• Standard and Custom “Maintenance Manager” jobs
• Standard and Custom Reports
• Experience with RenWeb Database structure
• Stays up-to-date with all the latest technologies employed by the RenWeb platform products and the underlying technologies and share this knowledge with other support engineers
• Manages team ticket pipeline as well as personal pipeline making adjustments to assignment as needed
• Recognizes and escalates critical issues to management and within the Sales, Customer Support and Engineering teams
• Performs issue intake via phone, email, IM and system alerts
• Trouble-shoots complex problems with transactions, record history and log info
• Collaborates with Product, Customer Support, Infrastructure and all other teams involved in regular activities
• Communicates when additional resources are needed to handle support workload
• Responds to issues reported by automated systems, even before the customer realizes there is a problem
• Listens, comprehends and communicates on the fly
• RenWeb School Management Software experience desired
• 2+ years of technical experience with web applications
• Extensive experience in examining, investigating and solving dynamic problems
• Experience working issues/cases at all technical levels
• Systems administration background a plus
• Ability to perform all tasks of a Technical Support Specialist
• Ability to remain productive under conditions where interruptions are prevalent
• Ability to multi-task and resolve complex problems under higher pressure and stressful situations while prioritizing both time and projects, and working independently
• Proficient in C#, C++, ColdFusion, MS SQL, HTML, CSS, JavaScript, JQuery, Dreamweaver
• PC/Windows Proficiency
• Strong record in collaborating with other teams, showing initiative, peer development and personal dependability
• Skilled in data analysis and interpretation
• Demonstrated ability to build and maintain strong relationships with customers while providing excellent customer support
• Ability to think “out-of-the-box” and develop creative solutions
• Understanding of programming principles (does not need to be programmer)
• Highly self-motivated and independent
• Flexibility to cover extended hours on a rotating basis
• Position provides support to an enterprise engineering application deployed company-wide
• Troubleshoot client service requests on an on-going basis and ensures that all activities are performed at a level of quality consistent with IT standards
• Exercise critical thinking and professional judgment to take appropriate actions
• Provides On-Call support as needed
• 1-3 years of experience on enterprise products
• Hands-on experience on Application Support, Upgrades and Integrations projects
• Working experience on support mechanism, SLA management and risk mitigation
• Experience on application configuration and administration (accounts, licenses, workflows etc)
• Strong focus on documentation and root cause analysis
• Experience effectively responding to shifting priorities in a fast paced and changing environment
• Excellent communication (verbal and written English) and customer management skills
• Experience with PLM/PDM (Teamcenter, Agile, Windchill, Smarteam etc), CAD tools (Solidworks, NX etc) or ERP applications a plus

Senior IT Technical Support Tech Resume Examples & Samples

• Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals, including Mac OS and Windows
• Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the relevant IT operations/engineering groups to provide resolution
• Will be required to lead problem resolution activities among multiple parties in order to get technology incidents and problems resolved
• Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with no supervision
• Responds to requests for service with expediency
• Identifies and solves any problems that affect mobile devices and operating systems and troubleshoots routine problems and maintenance of systems
• Maintains other relevant computer peripheral devices such as Monitors, Printers, and video teleconferencing
• Supports hard drive imaging for desktop/laptop systems
• Incumbent is required to travel as needed
• Regularly participates in alignment meetings with various Executive Assistants as well as IT Leadership
• Completes technology-related projects as assigned
• Training and mentorship for junior team members on processes and workflow
• Some shift work may be required and weekend work is needed for projects
• Minimum 5 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
• Experience providing Executive IT Support is required
• Ability to perform calmly in high pressure situations and tight timelines is required
• Proficient in meeting collaboration systems including conference room hardware, video conferencing and cloud meeting solutions
• Ability to produce reports against service levels and KPI’s
• Experience working on medium-large projects and delivering against timelines
• Able to effectively operate within an ambiguous environment and independently deliver goals and objectives
• Ability to establish strong relationships with individuals at the management level
• Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful
• Ability to communicate effectively with both technical and non-technical teams
• Experience with Service Now ITSM Tools
• Bachelor’s Degree in Computer Science, IT Technology or another appropriately related field
• Cisco CCNA certification
• Experience working with Active Directory, domain services and back office/infrastructure application installation and support
• Knowledge in storage and backup technologies
• Experience with Lenovo parts ordering and hardware repairs

Manager IT Technical Support Resume Examples & Samples

• 3-5 years experience in a leadership role within an Operation Support Center
• Excellent computer skills (Microsoft Office, inclusive of Word, Excel, Outlook and PowerPoint)
• Strong analytical and diagnostic capabilities
• Ability to deliver results in a high pressure and complex environment
• Experience in Major Incident Management
• Demonstrated problem solving skills and experience delivering innovative solutions
• Broad operational background in colocation and data center infrastructure including (critical systems, physical security, network connectivity, and power configuration)
• Ability to understand and motivate staff to develop capabilities
• Ability to quickly adapt to advancing technologies and processes
• Familiarity with call center metrics and the use of Avaya CMS Supervisor reports
• Familiarity with various ticketing systems, CTS Remedy, CTS Vantive, NTM
• Ability to bring out other people’s potential/talents, successfully motivate and challenge a team
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
• Previous experience developing and implementing continuous process improvement initiatives
• Strong understanding of PMP principles and practices
• Must be able to manage multiple projects and initiatives
• Ability to work in a fast pace, changing environment
• Ability to understand multiple IT services and tools
• Experience with dealing directly with customers and the ability to find creative customer solutions
• Familiar with change management best practices and procedures
• Previous experience managing a support team within an ITIL service model
• Undergraduate degree in Business Administration, Computer Science, Business Management, or related field
• ITILv3 Foundation Training
• ITILv3 Capability Operational Support and Analysis
• Support Manager Certification

IT Technical Support Specialist Manager Resume Examples & Samples

• For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html
• Database Design ( SQL server), MS Project, Share Point, Visio, MS Office
• Knowledge ITIL v3 Foundation Certification
• Recruitment Number (located at the top of the bulletin)
• The last 4 digits of your SS#

IT Technical Support Coordinator Resume Examples & Samples

• Provide statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment,
• Software Applications, and all associated components, peripherals, and media
• Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards
• Record service calls in web‐based tracking system and utilize system to document ticket resolutions
• Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes
• Train and assist end users on technical issues as a form of preventative maintenance
• In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans
• Travel to various sites as needed to carry out assigned duties
• Identify, diagnose, and assist with resolution of network issues as related to end user problems
• Restore data from backup systems using designated applications as needed for end user support
• Manage all assigned issues being handled by other internal IT units or external contractors
• Bachelor's degree or Associate's degree with 3 years of professional experience in an IT field in lieu of degree, or 6 years of professional experience in an IT field in lieu of degree
• Excellent problem solving/troubleshooting skills
• Minimum 1 year of professional experience in IT field performing desk side support
• Experience with Windows based operating systems including installation, system administration and troubleshooting
• Experience with
• Various computer hardware, which includes: PCs, laptop & printers
• MFPs; routers, switches and servers
• Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint
• Professional experience with DHH information systems or programs utilized by the department
• A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
• Hitachi Capital Technologies leadership
• Business Leaders Across Hitachi Capital
• All lines of business across Hitachi Capital
• Onward escalation and communications with Level 3 and external 3rd parties

Senior IT Technical Support Resume Examples & Samples

• Manage user physical and logical security (including adds/deletes/changes & audits) for variety of systems including, but not limited to, Keycards, Active Directory, PBX, FAXCOM, AVITrack, and other Ecova developed applications
• Utilize specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients
• Respond to client requests in a timely fashion
• Independently investigate, research, resolve and document end user problems
• Provide routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests
• Perform lifecycle replacements of various end user equipment
• Maintain current expertise in operation and application of standard workstation hardware and software
• Setup and maintain desktop backend services such as desktop/laptop deployment services, anti-virus/malware detection, remote laptop backup services, desktop configuration policies, and desktop patch management
• Provide recommendations to management for improvements regarding desktop and application management
• Assist senior-level team members in various infrastructure projects
• Bachelor degree in Computer Sciences, Technical Certification from an accredited technical school or combination of experience and knowledge considered 4 plus year equivalent education
• Applicable Microsoft / CompTIA or equivalent industry certifications preferred
• Four to seven years experience in Technical Support
• Some Project Management experience desired
• Experience with LanDesk a plus
• Comprehensive knowledge of desktop and laptop computer hardware
• Must be proficient in the use of the Microsoft Office tool set
• Effective knowledge of network protocols and basic services including TCP/IP, DHCP, VoIP, WiFi, and DNS
• Ability to create, edit and deploy computer/software group policies
• Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
• Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible
• Demonstrated experience delivering direct user support in a high availability environment
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
• Candidate must haves a good understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
• Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology
• Must have good knowledge of scripting and process automation (Perl)
• Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems
• English language proficiency
• Ability and willingness to work a flexible schedule
• B.S. / B.A. in Computer Science or Related Technical field preferred, but not required
• Demonstrated experience with Windows/Mac/Linux Operating Systems
• Experience with Data Cabling / Computer Facilities maintenance /Standards
• Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA/CCNP
• Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
• Ability to prioritize tasks
• Ability to think logically and abstractly
• Beginning/Intermediate understanding and familiarity of Microsoft operating systems
• Beginning/Intermediate understanding and familiarity of the MS Office Suites

IT Technical Support & Technical Application Management Specialist Resume Examples & Samples

• Cultural awareness
• Service awareness, preferably IT Infrastructure library (ITIL) certification
• Investigation and diagnostic skills (the Sherlock Holmes factor)
• Must have critical incident experience
• Client-Server relationships
• Strong communication, both written & verbal
• Experience with driving projects and initiatives towards completion
• Experience with technical troubleshooting via logical process and established methodologies
• Good knowledge on ITIL process

IT Technical Support, UK Resume Examples & Samples

• Application Support: Lotus Notes email, Microsoft Office (includes troubleshooting and solving user problems)
• Helpdesk: logging and responding to calls
• PC & Mac: 1st and 2nd line support
• Mobile Phone Support: Including tablets IOS
• System Maintenance: Including client, server backup systems, security
• MFD Maintenance: of all printer, copy and fax fleet and consumables
• Audio/Visual: User support for projectors, audio systems
• Asset Management: Maintaining assets database, equipment hand-over/return
• Active Directory:Basic knowledge of AD and associated technologies
• System Maintenance:including daily operations and basic network support
• Task and helpdesk completion experience
• Team Working experience

IT Technical Support nd Line Engineer Resume Examples & Samples

• Provide technical support and leadership in a complex mission critical SAP environment
• Provide day to day operations support and on-call support 7x24 on a rotational basis
• Perform 2nd level support to all customers infrastructure and develop solutions to stabilize customer environments
• Use tools for remote management and alert monitoring
• Responsible for incident / service call investigation, diagnosis, resolutions where possible or dispatching to the relevant higher level support
• Be involved in full cycle development, deployment to go-live
• Forecast technology requirements based on client's needs
• Provide SAP expertise in the customer engagement team
• Develop, mature and ensure compliance of technology standards and solutions
• Experience in Unix/ Linux system administration
• Windows NT/2000/Windows2003 knowledge (basics of administration)
• Basic knowledge of SQL
• Basic knowledge of IP Services
• Analytical problem-solving skills
• Customer and service orientation
• Written and spoken English
• Understanding and knowledge of information systems products, services and/or applications to assist and advise end-users with all aspects of user reported problem
• Conducts services, repairs, training, and follow-up or coordinates referrals to appropriate technical, professional or service personnel
• Assists with and/or performs the installation, implementation and upgrades of computer hardware, software and/or systems
• Ability to communicate with people of varying technical experience
• Experience maintaining deadlines
• Experience with remote customer service

Consultant / Callidus IT Technical Support Resume Examples & Samples

• 6-9 years of experience in Application/Server support
• 2+ years Unix scripting experience
• 2+ years DB Developer experience
• 2+ years to support ETL platform
• Minimum 2-years of Service Desk experience
• Windows XP - 10
• Mac OS 10.X
• MS Office 2007 – 2013
• Mobile Devices including IPhone, Android, Blackberry and Windows Mobile
• VPN/Home Routers
• Active Directory (user accounts, password resets, etc.)
• Service Desk Ticketing Systems (ServiceNow, ZenDesk, Spiceworks, Bomgar, GoToAssist, LogMeIn, etc.)
• Provide statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media. Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards. Record service calls in web‐based tracking system and utilize system to document ticket resolutions. Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes. Train and assist end users on technical issues as a form of preventative maintenance. In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans. Travel to various sites as needed to carry out assigned duties. Identify, diagnose, and assist with resolution of network issues as related to end user problems. Restore data from backup systems using designated applications as needed for end user support. Manage all assigned issues being handled by other internal IT units or external contractors. Other tasks as directed
• Bachelor's degree or Associate's degree with 3 years of professional experience in an IT field in lieu of degree, or 6 years of professional experience in an IT field in lieu of degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up, and verbal/written communications skills. Excellent problem solving/troubleshooting skills
• Advanced degree. Minimum 1 year of professional experience in IT field performing desk side support Experience with Windows based operating systems including installation, system administration and troubleshooting. Experience with: Various computer hardware, which includes: PCs, laptop & printers. MFPs; routers, switches and servers. Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint. Customer service experience. Professional experience with DHH information systems or programs utilized by the department A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications

Local IT Technical Support Resume Examples & Samples

• Be familiar with the approved suppliers via Catalog or to address it to the corresponding group that is responsible for (e.g. Asset Management, Client Devices, SRM Catalogs, etc.)
• University or Bachelor Degree or above is required for the position, Must be a team worker and have good communication, presentation, negotiation and influence skills
• More than 3 years related Professional Field Experience is desirable. The position should suffice with a technical diploma or similar in Information Technologies (has to have a knowledge of Computer terminologies or Computer Science. CCNA is required
• 3-5 years Customer Service Experience would be a plus (not required). Candidate must have the following skills for the job: patience, customer service oriented, flexible, collaboration, teamwork, being able to be supervised remotely, etc.)
• 3 years’ experience in Multi-national company. Have the communication capability to support users across OSRAM region
• Provide Professional End User Support on all contract defined Equipment/Software at defined locations
• Provide Project Support on Local and HQ assigned Projects
• Respond to and support End User IT Support issues documenting each issue and its solution in the GFE ticketing system
• Provide on-site technical support to monitor and track end user trouble calls to the Help Desk and, as required, provide necessary support for resolution
• Provide immediate end user support for all field executives such as the FSD, on-site senior staff or others so designated by the FSD
• Provide advice / support to the staff on Microsoft products as well as COTS products and other application configurations
• Set up and maintain Voicemail / VoIP systems, Coordinate telephone line installations and moves at the off-site, on-site airport, and spokes, provide analog technology support (fax and modems) and manage all HQ approved TSA plain old telephone service (POTS) local dial tone
• Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly

IT Technical Support Representative Resume Examples & Samples

• Provide ITIL-compliant service management to assigned customer
• Manage any Service Level Agreements (SLA's) for assigned customer and
• Understanding of network fundamentals
• 2 years or more experience in a related role, delivering IT services to internal
• Experience in Airline / Air Transport industry: desirable
• Experience of working in a matrix management environment is desirable,
• Ability to support, troubleshoot, analyze and investigate in multi-vendor

Entry Level IT Technical Support Resume Examples & Samples

• Review, analyze, and evaluate various systems operations
• Document, track, and monitor the problem to ensure timely resolution
• Perform advanced root cause analysis and develop checklists for typical problems
• Works with user community to remotely to solve moderately complex tickets
• Has knowledge of commonly used concepts, practices, and procedures
• ) Crestron Controllers knowledge
• ) Biamp setup and configuration
• ) Samsung Commercial Display management
• Setup, maintenance and day-to-day support of computer hardware and software, networks and telephone systems at branch office locations
• Maintain detailed inventory and documentation of all systems using Encompass Intranet
• Coordinate and manage technical projects associated with branch office acquisitions, consolidations and relocations
• Support end users via telephone or remote support tools when they have system-related issues
• Monitor Support Queue throughout each business day, and work with co-workers to ensure that every Support Ticket is addressed in a timely manner
• Notify key personnel about planned visits to their offices, including details about arrival time, plans and user requirements. Follow after office visits are completed to communicate what was accomplished, and what is left to be done
• Bachelor’s degree in computer science or information technology, associate’s degree from technical school, or a minimum of two years of related work experience
• Experience with Samsung OfficeServ Phone systems is preferred, however knowledge of PBX phone systems in general is a plus
• Experience managing small to medium-sized technology projects
• Customer support experience, including support of end-users
• Experience with inventory tracking
• Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
• Demonstrated capability for logical and consistent problem solving with emphasis on resolution of complex technical problems using root cause and other problem analysis techniques
• Intentional, assertive, diplomatic, and persistent, with a strong desire to see things through to completion
• Strong customer focus and orientation
• Strong time management and coordination skills
• Self-motivated, detail-oriented and organized with the ability to prioritize work load and to perform in a high-pressure environment
• Must be open to working occasional weekends and after-hours, if required
• 5 years advanced third level support experience for applications, infrastructure or service desk
• 5 years of experience with Incident and Problem Service Management
• 5+ years of experience in supporting PostgreSQL databases
• Experience with administration, installation & configuration, development, version upgrades, data migration, backup and recovery, replication, disaster recovery, performance monitoring & tuning, index optimization, shell scripts, database development, writing stored procedures & triggers
• Perform a variety of PostgreSQL tasks related to problem resolution and monitoring, administration, availability, performance and security
• Experience in web applications using Java/J2EE
• Experience maintaining, patching, and upgrading of servers
• Experience developing, updating and tuning SQL queries
• Exposure to Windows 7/10
• Exposure to ITIL and ITSM tools such as ServiceNow is preferred
• BS in engineering or computer sciences degree or equivalent experience
• Microsoft Windows 10 and Windows 7
• IBM Notes Mail, Sametime Meeting, Sametime Chat and Connections
• Network Connectivity using Wired and Wireless Technologies
• Junos Pulse VPN technology
• Active Directory, DHCP, DNS and similar network services
• Audio Video conferencing Webex, Intercall etc
• Write technical specifications for purchase of corporate technology equipment, networking hardware, and related products
• Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs
• Deploy workstations, servers, printers, scanners, local firewalls, encryption systems, and all host security systems
• Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices
• Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
• Provide high quality support to customers and users handling requests and issues making IT SLA engagements are met
• Support VoIP infrastructure and its associated software, call management systems, voice mail, and interactive voice response
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and defined security procedures
• Support mission critical Just in Sequence/Time (JIS/JIT) Manufacturing Execution Systems (MES)
• Support the maintenance and trouble-shooting requirements of information systems
• Help determine reasons for equipment failures and advise on corrective and preventive actions to eliminate future safety, quality or downtime issues
• Maintain and support front office systems including: Solidat, AutoCAD, Microsoft Office, etc
• Strong background in Microsoft Systems Administration (AD, DHCP, DNS, Server, Group Policy Management, etc.)
• Understanding of VMWare cluster environments and maintenance (ESXi)
• Must have a working knowledge of relational database applications

Related Job Titles

5 Technical Support Resume Examples & Writing Guide

Need help creating a technical support resume that gets interviews? Our guide provides 5 real-world resume samples and step-by-step writing tips. Learn how to highlight your technical skills and support experience to impress hiring managers. By following our expert advice, you'll have a job-winning technical support resume ready to go. Start building your standout resume now.

A solid resume is very important if you want to get hired in technical support. But knowing what to include and how to describe your skills isn't always obvious.

This guide provides 5 great technical support resume samples you can learn from. It also explains the key sections every support resume should feature, like:

• A summary that grabs the hiring manager's interest
• Technical skills and certifications that prove your chops
• Relevant support experience and achievements
• Education and training that developed your knowledge

With these examples and tips, you'll be able to create a technical support resume that stands out and lands you more interviews. By the end, you'll know exactly how to showcase your customer service skills, problem-solving abilities, and technical expertise in a way that gets hiring managers excited to talk to you.

So if you're ready to move up in your technical support career, keep reading. You'll soon have a powerful resume that opens doors and maximizes your opportunities.

Common Responsibilities Listed on Technical Support Resumes

• Providing technical assistance and support to customers or end-users
• Troubleshooting and resolving software, hardware, and network issues
• Analyzing and diagnosing technical problems
• Installing, configuring, and maintaining computer systems and software
• Documenting and tracking reported issues and resolution steps
• Creating and maintaining knowledge base articles or FAQs
• Training and assisting users in the use of software or hardware
• Monitoring system performance and ensuring optimal operation
• Collaborating with other teams, such as development or engineering, to resolve complex issues
• Providing recommendations for system improvements or upgrades
• Adhering to company policies, procedures, and service level agreements (SLAs)

How to write a Resume Summary

The summary or objective section of your resume holds significant importance as it presents the “big picture” of your skills, expertise, and career trajectory. It needs to embody the essence of your professional journey and aspirations in a concise yet effective manner.

Sound complex? Fear not. By breaking down the task into manageable parts, you can craft a compelling section that genuinely represents your career achievements and ambitions as a Technical Support specialist. The following guide aims at unravelling the complexity by spelling out clear points for consideration while developing your summary.

Understand your own Career Narrative

Start by asking yourself – what story does your work experience tell about you? Is it a tale of consistent growth in technical support, a story of diverse experiences across technologies, or a narrative of an expert in a specific niche? Reflecting on your own experiences and future aspirations in your resume's objective section provides a personal touch that helps the reader connect with your journey.

Reach out for the Stars, Practically

In the objective section, convey your career goal. As a technical support professional, this might be about wishing to gain expertise in a particular technology, aiming for a supervisory role, or about improving customer satisfaction. However, ensure that it's a realistic and achievable one. An objective that's grounded in practicality instills more confidence in the potential employer about your understanding of your professional growth.

Show your Expertise

Your summary should highlight the key skills you’ve mastered as a Technical Support professional. This could range from troubleshooting software issues to managing customer relationships. Mention the skills that are particularly relevant to the role you're aiming for. Just make sure to avoid using excessively technical language; the aim is to make it universally understandable.

Assert your Achievements

Without bragging, your summary should speak of the highs in your career—the moments of surpassing goals or excelling in tasks. Quantify your achievements wherever possible. For instance, if you reduced downtime or increased efficiency during your tenure, mentioning it in a quantified way provides a clearer picture of your contribution.

Leverage Professional Associations

If you're a member of a well-known professional association or have any pertinent certifications in your field, do include these in your summary. These elements lend authority to your expertise and increase your perceived credibility.

Writing a captivating summary or objective for your resume is a balanced act of presenting your personal journey, lofty yet grounded ambitions, key skills, praiseworthy achievements, and professional affiliations. Remember, the aim is not to oversell yourself, but to assert your value proposition as a reliable and proficient Technical Support professional.

Strong Summaries

• Experienced Technical Support Specialist with 5+ years of experience in a high-volume, fast-paced environment. Strengths include troubleshooting, excellent communication skills, and patience to handle difficult technical issues.
• Certified IT professional with 6 years in software support. Proven ability to troubleshoot complex issues, and exceptional proficiency in managing customer expectations and ensuring customer satisfaction.
• Well-organized Technical Support Specialist known for solving challenging networking problems, particularly phishing and malware issues. Capable of explaining complex tech concepts in easy to understand language.
• Dedicated IT professional competent in setting up, managing, and troubleshooting various operating systems. Profound understanding of hardware and software, along with their compatibility issues.

Why these are strong ?

The above examples are good because of several reasons. First, they effectively summarise the years of experience the job seeker has and in what capacity, which gives employers a clear idea of their background. Secondly, each example mentions specific strengths or competencies which can be validated during the job performance. Lastly, they all highlight a professional trait - patience, customer satisfaction, problem-solving abilities, dedication - that contributes to a successful technical support role. These examples would provide a solid base for employers to assess the candidate’s abilities and aptitude.

Weak Summaries

• Experienced support tech person.
• College grad who fixed friends' computers.
• Techie guy, good with computers and stuff.
• I have done tech support.
• Like working on computers, looking for a tech job.

Why these are weak ?

Each of these examples are flawed for a number of reasons. First, they lack details about the specific types of skills, tasks, or software that the technical support specialist is proficient in. Hiring managers need specific examples of your expertise to get a sense of what you bring to the table.

Second, they do not communicate the individual's professional experience effectively. 'Experienced support tech person' or 'I have done tech support.' do not provide any context such as the duration of the experience, the nature of work etc.

Third, they use unprofessional language. Calling yourself a 'Techie guy' or saying you 'like working on computers' isn't professional and doesn't communicate your skills effectively. It's crucial to use professional language to show that you take your career seriously.

Finally, rambling phrases like 'good with computers and stuff' or 'looking for a tech job' are not specific and do not indicate a focused career goal. A professional summary should have a clear, concise statement of your career goals.

In all, these examples lack the necessary details about skills, experience, and professional goals that a strong professional summary should have, potentially leading the hiring manager to overlook the resume.

Showcase your Work Experience

Yes, you have reached the right place to get all the insights you need to construct the best possible Work Experience section for your resume, especially catered to a Technical Support role. In a world that thrives on being technologically sound, a technically adept individual plays a significant role. Your resume's Work Experience section is the backbone of your application, recreating a picture of your professional journey and achievements for the recruiter Right off the bat, let's delve into how we can due justice to this crucial segment of your resume.

Know What to Include

A common mistake among many applicants is either including too much information or leaving important details out. Your Work Experience section should comprehensively but concisely cover the positions you've held, duration of employment, companies you've worked for, and core responsibilities fulfilled.

Remember that each point should include tangible actions, their subsequent results, and the skills or tools utilized to achieve the outcome. For example, if you conducted software troubleshooting, be sure to mention the types of software and the end result, like improved system performance, customer satisfaction rate, or error reduction.

Tailor to the Role

An important principle of successful resumes is that they resonate with the specific role applied for. This involves highlighting relevant responsibilities and achievements in your past roles that align with requirements of the role you're applying for.

When you draft your Work Experience section for a Technical Support role, focus on issues related to problem-solving, customer services, system maintenance, or troubleshooting, which are valuable skills for such roles. Dig through your professional past and pull out instances where you've demonstrated these skills successfully.

Quantify your achievements and impact using concrete numbers, metrics, and percentages to demonstrate the value you brought to your previous roles.

Leverage Action Verbs

The power of action verbs in a resume is often underestimated. Implement the wise practice of beginning each point under your Work Experience with strong, descriptive action verbs. Choosing verbs that portray technical proficiency, leadership, or customer relations, depending on the specific accomplishment or responsibility, can give your points an impactful start.

Certain words such as 'spearheaded', 'engineered', or 'facilitated' reflect an individual who is action-oriented and can stimulate a positive image of you in the recruiter's mind.

Do Not: Overwhelm with Technical Jargon

While it's good to demonstrate your technical knowledge, overwhelming your resume with jargon can make it hard for non-technical recruiters to understand. Strike a balance between showcasing your deep technical vocabulary with easily understandable language. It better communicates your technical proficiency without confusing or distancing the reader.

In conclusion, your Work Experience section is a reflection of how you have employed your skills to generate results and contribute to past roles. Authenticity, thoroughness, and thoughtful presentation can make your Work Experience section genuine, impactful, and insightful - setting a great first impression even before the interview begins. Remember to stick to relevance and voice your experience confidently and consicely. Enjoy the journey as you narrate your professional story!

Strong Experiences

• Resolved 95% of technical issues within the given timeframe, resulting in a significant increase in customer satisfaction rates
• Introduced a new knowledge-based resource which led to a 50% reduction in repeat calls for similar issues
• Pioneered the implementation of a ticketing system to streamline support requests, reducing response time by 40%
• Achieved the 'Employee Excellence' award multiple times due to customer feedback and metric results
• Trained 10 colleagues on software troubleshooting, boosting department's efficiency by 30%

These examples are good as they specifically showcase the individual's achievements in past roles, rather than merely listing responsibilities. They also encapsulate the use of powerful action verbs (such as 'resolved', 'introduced', 'pioneered') and concrete numerical data to highlight the result of the individual's efforts. This can give a clearer picture to employers regarding the candidate's capabilities and how they might add value to their organization.

Weak Experiences

• Just doing my work
• Worked in tech support
• Fixed stuff
• Answered calls and did stuff
• Assisted people with their computer problems
• I have worked as technical support

The above examples are bad practices because of their vagueness and lack of specificity. They do not provide any concrete information about the job duties performed, the skills used, or the accomplishments achieved during the employment period. These broad statements do not say much about the individual's competence or experience in the role. It's also crucial to avoid using colloquial language like 'did stuff'. This might come across as unprofessional and can leave a negative impression on recruiters. For a technical support resume, it's important to highlight technical skills, problem-solving capability, and customer service skills in a descriptive manner instead of such non-descriptive phrases.

Skills, Keywords & ATS Tips

In your Technical Support resume, both hard and soft skills are equally important. Hard skills are the technical abilities you need to solve customers' issues. On the other hand, soft skills are essentially your personality traits that affect how you work and interact with others.

Hard Skills In a Technical Support Resume

Hard skills in a Technical Support context usually revolve around knowing specific technologies, software, or tools. For example, proficiency in operating systems like Windows or Linux, knowledge of networking protocols, or experience with specific support tools. Including these hard skills in your resume will demonstrate you can effectively perform the tasks required in the role.

Soft Skills In a Technical Support Resume

Soft skills, although difficult to measure, play a critical part in successful technical support. These can include communication, patience, problem-solving and most importantly, empathy. Since you will be interacting with people and solving their problems, these qualities will greatly enhance your ability to do the job effectively.

The Connection Between Keywords, ATS, and Matching Skills

Keywords play a significant role in helping your resume get noticed. These are usually skill related words or phrases that employers look for in a resume. An Applicant Tracking System (ATS) is software that companies use to filter resumes. It scans and ranks them based on how well they match the job description.

When a job post specifies certain skills, the ATS will look for those exact terms in your resume. So, you need to make sure you use the same language as in the job description. For example, if the job post lists "strong communication skills," then it's a good idea to include that phrase on your resume.

This is how keywords, the ATS, and matching skills all connect. When you include matching hard and soft skills as keywords on your resume, it increases your chances of getting through the ATS and getting your resume seen by the hiring manager.

Top Hard & Soft Skills for Full Stack Developers

Hard skills.

• Troubleshooting
• Network Configuration
• Hardware Repair
• Software Installation
• System Diagnostics
• Database Management
• Cybersecurity
• Cloud Computing
• Programming
• Operating Systems
• Virtualization
• Mobile Device Management
• Server Administration
• Data Recovery

Soft Skills

• Communication
• Problem-Solving
• Customer Service
• Adaptability
• Time Management
• Critical Thinking
• Attention to Detail
• Stress Management
• Conflict Resolution
• Active Listening
• Flexibility
• Technical Writing

Top Action Verbs

Use action verbs to highlight achievements and responsibilities on your resume.

• Implemented
• Collaborated
• Troubleshot
• Communicated
• Coordinated
• Prioritized

Education & Certifications

Adding your education and certificates to your resume is essential, especially as a Technical Support representative. First, locate the best spot on your resume, typically under 'Education' or 'Professional Development.' List your educational qualifications in a reverse-chronological order. Mention the program or degree, the institution, and the year of completion. For certifications, include the title of the certificate, the issuing organization, and the date obtained. Remember to only mention relevant training for the role you are applying for. This method offers a clear, precise portrayal of your academic achievements and professional development.

Some of the most important certifications for Technical Supports

Entry-level certification for IT technicians covering a wide range of technical topics.

Basic understanding of cloud services and how those services are provided with Microsoft Azure.

Covers a broad range of networking concepts and technologies.

Best practices for IT service management.

Provides the skills needed to start a career in IT support.

Validates technical expertise in designing and deploying scalable systems on AWS.

Resume FAQs for Technical Supports

What is the ideal resume format for a technical support role.

The most recommended resume format for a technical support role is the reverse-chronological format. This format highlights your work experience and technical skills in a clear and organized manner, making it easier for recruiters to quickly identify your qualifications.

How long should a technical support resume be?

A technical support resume should typically be one page in length for candidates with less than 10 years of experience. If you have more extensive experience, you can extend it to two pages. However, it's essential to keep your resume concise and focused on the most relevant information.

What technical skills should be included in a technical support resume?

Some essential technical skills to include in a technical support resume are proficiency in troubleshooting hardware and software issues, knowledge of operating systems (e.g., Windows, macOS, Linux), familiarity with networking concepts, and experience with help desk software or ticketing systems. Additionally, you can highlight any specific technical certifications or programming languages you possess.

How can I highlight my customer service skills in a technical support resume?

To highlight your customer service skills, you can include examples of how you provided excellent support to customers or clients. Emphasize your ability to communicate technical information clearly, your patience in resolving issues, and your commitment to ensuring customer satisfaction. You can also include any relevant customer service training or certifications you have.

What are some effective ways to quantify achievements in a technical support resume?

Quantifying your achievements can make your technical support resume more impactful. You can include metrics such as the number of support tickets resolved within a specific timeframe, the percentage of positive customer feedback received, or the reduction in response times achieved through process improvements you implemented. These quantifiable accomplishments demonstrate your effectiveness and impact in the role.

Technical Support professionals troubleshoot software/hardware issues, guiding customers through solutions. Key skills: technical expertise, problem-solving, communication. To craft a compelling resume: - Highlight technical certifications and hands-on experience - Quantify achievements (e.g., reduced resolution times by 20%) - Emphasize customer service and interpersonal skills - Tailor your resume to the job requirements A well-crafted resume showcases your ability to excel in this vital customer-facing role.

Highly motivated and experienced Technical Support professional with a proven track record of delivering exceptional customer service and resolving complex technical issues. Skilled in troubleshooting, problem-solving, and effective communication, ensuring customer satisfaction and maintaining strong client relationships.

• Provided advanced technical support for a diverse range of software and hardware products, maintaining a 95% customer satisfaction rating.
• Collaborated with cross-functional teams to identify and resolve complex technical issues, reducing average resolution time by 30%.
• Developed and implemented a comprehensive knowledge base, improving team efficiency and reducing training time for new hires by 25%.
• Mentored and trained junior team members, fostering a culture of continuous learning and development.
• Conducted regular performance reviews and provided constructive feedback, contributing to a 20% improvement in team productivity.
• Handled a high volume of inbound customer inquiries, consistently meeting or exceeding performance targets.
• Troubleshot and resolved technical issues related to software, hardware, and network connectivity.
• Maintained detailed documentation of customer interactions and solutions, contributing to a 15% reduction in repeat issues.
• Collaborated with the Quality Assurance team to identify and report product bugs, leading to improved software stability.
• Participated in cross-functional projects to streamline support processes, resulting in a 10% increase in team efficiency.
• Assisted senior technicians in diagnosing and resolving hardware and software issues for clients.
• Provided basic troubleshooting and remote support for a diverse range of technical problems.
• Maintained accurate inventory records and performed routine maintenance tasks on company equipment.
• Shadowed experienced team members to learn best practices and develop professional skills.
• Received positive feedback from clients and supervisors for strong work ethic and attention to detail.
• Technical Support
• Problem Solving
• Multi-tasking
• Remote Support

As a Technical Support Engineer, you'll be the go-to expert for troubleshooting complex technical issues, ensuring systems run smoothly, and providing top-notch customer service. To craft an impressive resume, lead with a compelling summary highlighting your technical prowess, problem-solving abilities, and communication skills. Detail relevant experience in IT support roles, showcasing your adeptness at diagnosing and resolving system glitches. Emphasize your proficiency in coding, networking, and familiarity with various software and hardware. Don't forget to underscore your educational background in computer science or a related field.

Highly skilled Technical Support Engineer with a proven track record of delivering exceptional customer service and resolving complex technical issues. Adept at troubleshooting hardware and software problems, optimizing system performance, and implementing innovative solutions to enhance user experience. Committed to staying up-to-date with the latest technologies and industry trends to provide the best possible support to clients.

• Led a team of 8 technical support engineers, ensuring timely resolution of customer issues and maintaining a 98% customer satisfaction rating.
• Developed and implemented a new ticketing system, reducing average resolution time by 25% and increasing team efficiency.
• Collaborated with cross-functional teams to identify and resolve recurring issues, resulting in a 30% reduction in ticket volume.
• Provided in-depth technical training to junior team members, improving their troubleshooting skills and knowledge of Cisco products.
• Recognized as "Employee of the Quarter" twice for outstanding performance and dedication to customer success.
• Handled escalated technical support cases for Microsoft Office 365 and Azure, successfully resolving 90% of issues within SLA.
• Created and maintained a comprehensive knowledge base, reducing the time spent on recurring issues by 40%.
• Conducted regular webinars and training sessions for customers, educating them on best practices and new features.
• Assisted in the development and testing of new troubleshooting tools, improving the efficiency of the support team.
• Mentored new hires, helping them develop their technical skills and adjust to the fast-paced support environment.
• Provided front-line technical support for Dell hardware and software products, consistently exceeding customer satisfaction targets.
• Troubleshot and resolved a wide range of technical issues, including hardware failures, software bugs, and network connectivity problems.
• Collaborated with senior engineers to develop and implement process improvements, reducing call handling time by 15%.
• Created and delivered training materials for new product launches, ensuring the team was well-prepared to support customers.
• Participated in a cross-functional team that developed a new remote support tool, improving first-call resolution rates by 20%.
• Microsoft Office
• Scripting (Python, Bash)
• Ticketing Systems (Zendesk, ServiceNow)
• Remote Support Tools (TeamViewer, LogMeIn)
• Documentation
• Training & Mentoring
• Analytical Problem Solving

Technical Support Specialists are the front-line problem solvers who ensure seamless technology operation for customers. They diagnose and resolve hardware, software, and system issues through skilled troubleshooting and clear communication. When crafting your resume, highlight your technical expertise by listing relevant certifications, programming languages, and software proficiencies. Demonstrate your ability to calmly assess problems, think critically, and provide effective solutions. Include examples of positive customer interactions that showcased your patience and knack for breaking down complex concepts.

Accomplished Technical Support Specialist with a proven track record of delivering exceptional customer service and resolving complex technical issues. Skilled in troubleshooting, problem-solving, and effective communication. Passionate about staying up-to-date with the latest technologies and providing innovative solutions to enhance user experience and satisfaction.

• Provided advanced technical support for Cisco's networking and security products, ensuring timely resolution of complex customer issues.
• Maintained a 98% customer satisfaction rating by consistently delivering high-quality support and fostering strong relationships with clients.
• Developed and implemented a comprehensive knowledge base, reducing average call handling time by 25% and improving team efficiency.
• Collaborated with cross-functional teams to identify and resolve recurring issues, resulting in a 30% reduction in escalated cases.
• Mentored and trained junior team members, contributing to a 20% improvement in overall team performance.
• Delivered exceptional technical support for Dell's hardware and software products, achieving a 95% first-call resolution rate.
• Collaborated with customers to diagnose and resolve technical issues, ensuring minimal downtime and enhanced productivity.
• Developed and maintained comprehensive documentation and user guides, improving the efficiency of the support process.
• Participated in product training and certification programs, staying current with the latest technologies and industry best practices.
• Assisted in the onboarding and training of new team members, contributing to a seamless transition and improved team performance.
• Provided technical support for Microsoft's software products, including Windows, Office, and Azure, ensuring customer satisfaction.
• Troubleshot and resolved a wide range of technical issues, maintaining a 92% customer satisfaction rating.
• Collaborated with product development teams to provide valuable feedback and insights, contributing to product improvements.
• Developed and delivered training sessions for customers, empowering them to effectively utilize Microsoft products and features.
• Participated in special projects aimed at streamlining support processes and enhancing the overall customer experience.
• Ticketing Systems

An Application Support Analyst ensures efficient software operations by troubleshooting issues, assisting end-users, and maintaining system performance. They serve as a bridge between technical teams and clients, requiring excellent problem-solving, customer service, and communication skills. When crafting your resume, highlight your technical proficiency with relevant applications, ability to explain complex concepts clearly, and proven track record of resolving user queries effectively. Quantify achievements such as reduced resolution times or increased user satisfaction. Tailor your resume to the specific job requirements for a compelling Application Support Analyst profile.

Meticulous and dedicated Application Support Analyst with over 7 years of experience in troubleshooting, maintaining, and optimizing software applications. Adept at collaborating with cross-functional teams to ensure seamless application performance and user satisfaction. Proven track record of implementing effective support strategies and resolving complex technical issues in fast-paced environments.

• Spearheaded the implementation of a proactive monitoring system, reducing application downtime by 40% and improving overall system stability.
• Collaborated with development teams to identify and resolve performance bottlenecks, resulting in a 25% improvement in application response times.
• Developed and maintained comprehensive documentation for application support processes, ensuring effective knowledge transfer and reducing onboarding time for new team members by 30%.
• Provided exceptional technical support to a user base of over 5,000, consistently achieving a 98% customer satisfaction rating.
• Conducted regular application health checks and performance tuning, optimizing system resources and improving efficiency by 20%.
• Managed a portfolio of 15+ business-critical applications, ensuring high availability and prompt issue resolution.
• Implemented an automated alert system, reducing incident response time by 40% and minimizing business impact.
• Collaborated with business stakeholders to gather requirements and provide technical guidance on application enhancements and upgrades.
• Developed and delivered training sessions for end-users, improving application adoption and reducing support tickets by 30%.
• Participated in disaster recovery exercises and maintained business continuity plans, ensuring swift recovery in the event of an outage.
• Provided first-line support for a suite of enterprise applications, troubleshooting and resolving user issues in a timely manner.
• Assisted in the development and execution of application test plans, ensuring smooth deployments and minimal post-release issues.
• Collaborated with cross-functional teams to identify and implement process improvements, enhancing overall application support efficiency by 15%.
• Maintained detailed incident reports and contributed to the knowledge base, facilitating faster issue resolution and reducing duplicate tickets by 25%.
• Participated in on-call rotation, providing 24/7 support for critical applications and ensuring minimal business disruption.
• Application Troubleshooting
• Incident Management
• Performance Tuning
• Agile Methodologies
• AppDynamics
• Root Cause Analysis
• Technical Documentation

Support Engineers provide technical assistance by identifying, investigating, and resolving hardware/software issues. They collaborate with various teams and ensure excellent customer service. When writing a resume, highlight your technical knowledge, troubleshooting experience, communication skills, and ability to explain complex problems clearly. Include relevant certifications and quantifiable achievements demonstrating your expertise.

Dynamic and proactive Support Engineer with a proven track record of delivering exceptional technical support and customer service. Adept at troubleshooting complex issues, optimizing system performance, and implementing innovative solutions to enhance user experience. Known for strong communication skills, ability to translate technical concepts to non-technical audiences, and fostering positive relationships with clients and colleagues.

• Spearheaded the implementation of a new ticketing system, resulting in a 30% reduction in average response time and a 25% increase in customer satisfaction scores.
• Developed and delivered comprehensive training programs for junior support staff, leading to a 40% improvement in first-call resolution rates.
• Collaborated with cross-functional teams to identify and resolve critical system issues, minimizing downtime and ensuring a seamless user experience for over 10,000 clients.
• Provided in-depth technical support for the company's flagship construction management software, handling an average of 50+ complex cases per week.
• Continuously monitored system performance and implemented proactive measures to prevent potential issues, resulting in a 20% reduction in incident volume.
• Served as the primary technical contact for a diverse portfolio of clients, providing exceptional support for Zendesk's customer service platform.
• Conducted thorough investigations of reported issues, consistently achieving a 95%+ success rate in identifying root causes and implementing effective solutions.
• Developed a comprehensive knowledge base of common issues and their resolutions, which reduced average handle time by 15% and improved team efficiency.
• Collaborated with the product development team to provide valuable insights and recommendations based on customer feedback, contributing to the successful launch of new features.
• Mentored and trained new team members, fostering a culture of continuous learning and professional development.
• Provided front-line technical support for Cisco's wide range of networking products, ensuring high levels of customer satisfaction.
• Skillfully troubleshot and resolved complex hardware and software issues, consistently meeting or exceeding performance metrics.
• Developed and maintained detailed documentation of common issues and their solutions, contributing to the team's collective knowledge and efficiency.
• Collaborated with senior engineers to escalate and resolve critical issues, demonstrating strong problem-solving and communication skills.
• Actively participated in team meetings and training sessions, staying up-to-date with the latest industry trends and best practices.
• Customer service
• Technical support
• Problem-solving
• System administration
• Software development
• Escalation management
• Training and mentoring
• Ticketing systems
• Performance optimization
• Incident management
• Cross-functional collaboration

Top 18 Technical Support Resume Objective Examples

Updated July 17, 2023 14 min read

A resume objective for a technical support position is a concise statement that summarizes your professional goals, qualifications, and skills. It should be tailored to the job you are applying for, so it’s important to focus on the most relevant information that makes you stand out from other applicants. When writing a resume objective for a technical support position, focus on your knowledge and experience in troubleshooting hardware and software issues as well as customer service-related tasks. Additionally, highlight any certifications or training courses related to technical support that you may have completed. Examples of effective resume objectives include: “Seeking a technical support position at XYZ Company where I can utilize my knowledge of hardware/software installation and troubleshooting to help customers” or “Experienced Technical Support Specialist looking to join ABC Corporation and apply my expertise in customer service and problem-solving to provide high-quality solutions.”

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Top 18 Technical Support Resume Objective Samples

• To obtain a Technical Support position utilizing strong problem-solving and customer service skills.
• To secure a challenging position in the technical support field, where I can utilize my knowledge and experience to provide quality customer service.
• Seeking an opportunity to work as a Technical Support professional in a reputed organization.
• Looking for an opportunity to work as a Technical Support Representative in a growing organization that values hard work and dedication.
• To obtain a position as a Technical Support Representative where my technical expertise and customer service skills can be utilized effectively.
• Seeking an entry-level position in the technical support field to gain experience and knowledge of the industry.
• To use my excellent communication, organizational, and problem-solving skills in the role of Technical Support Representative.
• To apply my technical knowledge and customer service skills as part of an effective team providing technical support services.
• Searching for an opportunity to join an established organization as a Technical Support Representative, where I can contribute with my expertise in IT systems.
• Aiming to join a company as a Technical Support Engineer, leveraging exceptional troubleshooting abilities and commitment towards quality customer service delivery.
• Seeking an entry-level job in the field of technical support where I can learn more about the industry while contributing with my current skill set.
• Looking for an opportunity to work as part of the technical support team at XYZ Company, utilizing my excellent communication abilities and problem-solving skills.
• Seeking employment with XYZ Company as a Technical Support Engineer, offering extensive experience working with clients on various IT systems issues.
• Desiring for an opportunity to join ABC Company’s technical support team, bringing strong analytical thinking capabilities along with excellent interpersonal skills.
• Applying for the position of Technical Support Representative at ABC Company, offering solid understanding of computer hardware/software systems along with proficient troubleshooting abilities.
• Aspiring to join XYZ Company’s technical support team, offering vast experience working on different types of IT systems issues while providing superior customer service experiences.
• Eagerly seeking employment with ABC Company as a Technical Support Engineer; bringing excellent problem-solving capabilities along with strong communication skills to ensure timely resolution of client issues.
• Searching for an entry-level position within ABC Company’s technical support team; offering superior organizational abilities along with sound knowledge of computer hardware/software systems maintenance/troubleshooting processes

How to Write a Technical Support Resume Objective

Writing a technical support resume objective is an important part of creating a successful resume. A well-crafted objective statement can help you stand out from other applicants and give potential employers a good first impression.

When writing your technical support resume objective, it’s important to consider what qualities the employer is looking for in a candidate. You should focus on your strengths, such as problem solving abilities, customer service skills, and knowledge of software or hardware systems.

Begin by stating your professional goal in the form of a clear, concise sentence. For example, “To utilize my expertise in computer science and customer service to provide comprehensive technical support to clients.” This will give potential employers an immediate impression of your qualifications and the value you can bring to their organization.

Next, mention any certifications or qualifications that you have obtained or are working towards obtaining. This could include experience with specific software packages or hardware systems. Doing so will demonstrate to potential employers that you have the necessary skillset they are seeking in a technical support specialist.

Finally, list any additional experience or accomplishments that you feel make you a strong candidate for the position. This could include previous customer service roles, internships, volunteer work, or any awards or recognition received related to technology-based positions. Employers want candidates who can bring something unique to their team and this is an excellent way to showcase your achievements in the field of technology support services.

By following these tips when crafting your technical support resume objective statement, you will be better equipped to make an impact on potential employers and land the job of your dreams!

Related : What does a Technical Support do?

Key Skills to Highlight in Your Technical Support Resume Objective

The objective section of your technical support resume is a crucial component that can make or break your chances of landing the job. This section allows you to showcase your key skills and how they align with the job requirements, making you an ideal candidate for the position. In this highly competitive field, it's essential to highlight specific skills that set you apart from other applicants. The following guide will provide insights into which key skills are most valuable in a technical support role and how best to present them in your resume objective.

1. Troubleshooting

Troubleshooting is a crucial skill for a Technical Support role because it involves identifying, analyzing and solving hardware or software issues. This skill showcases the ability to diagnose problems, find solutions and implement them effectively. It's essential in ensuring smooth operations, minimizing downtime, and improving user experience. Including this skill in a resume objective demonstrates critical thinking, problem-solving abilities and technical expertise, making the candidate more appealing to potential employers.

2. Networking

A technical support professional often deals with network-related issues such as connectivity problems, network configuration, and troubleshooting. Having networking skills means they can efficiently identify and resolve these issues, ensuring smooth business operations. This skill is crucial for a resume objective as it directly aligns with the job responsibilities and showcases the candidate's ability to handle key tasks effectively. It also demonstrates their knowledge in a critical area of technology, making them a valuable asset to potential employers.

3. SQL proficiency

A Technical Support professional often needs to interact with databases for troubleshooting, data management and analysis. SQL proficiency allows them to effectively query, manipulate, and manage the data, leading to quicker problem resolution. This skill is crucial in diagnifying and resolving technical issues related to database systems, enhancing customer satisfaction and operational efficiency.

4. Linux administration

A technical support professional is often required to troubleshoot and resolve issues related to various operating systems, including Linux. Having a strong understanding of Linux administration allows the individual to effectively manage, configure, and update Linux systems as needed. This skill also enables the professional to optimize system performance, ensure data security, and maintain system stability. Therefore, mentioning this skill in a resume objective can demonstrate a candidate's proficiency in managing complex technical issues and their ability to provide high-quality support for Linux-based systems.

5. Windows Server management

A technical support professional is often required to manage, troubleshoot, and maintain Windows servers. This skill is crucial for ensuring the smooth operation of a company's IT infrastructure. Having this skill on a resume objective demonstrates the candidate's ability to handle server-related issues, improve system performance, and ensure data security - all of which are critical for the role.

6. Python scripting

Python scripting is a crucial skill for a technical support role as it allows the professional to automate repetitive tasks, troubleshoot and solve problems more efficiently. It also enables them to create scripts that can analyze data, generate reports, or manage system resources which could be essential in providing effective technical support. Python is widely used due to its simplicity and versatility, making it a valuable skill for those seeking roles in technical support.

7. Cloud computing (AWS, Azure)

Cloud computing skills are essential for a technical support role as they demonstrate the ability to manage and support cloud-based applications and systems. This includes troubleshooting issues, optimizing performance, and ensuring security protocols are followed. As more businesses migrate their operations to the cloud, expertise in platforms like AWS and Azure becomes increasingly valuable. Including this skill in a resume objective shows potential employers that you are equipped with the knowledge to handle cloud-related tasks and challenges.

8. Virtualization (VMware, Hyper-V)

Virtualization is a crucial skill for a Technical Support role as it involves creating a virtual version of a device or resource, such as a server, storage device, network or even an operating system. This allows for more efficient utilization of resources, easier scalability, and quicker disaster recovery. Having experience with specific virtualization software like VMware or Hyper-V shows that the candidate has hands-on experience in managing and troubleshooting virtual environments. This can be particularly useful in roles where the support of virtual infrastructure is required. Therefore, mentioning this skill in a resume objective can make the candidate stand out to potential employers looking for experienced technical support professionals.

9. Cybersecurity expertise

In the role of Technical Support, cybersecurity expertise is crucial as it involves safeguarding the organization's computer networks and systems. It is needed to plan and implement security measures to protect sensitive information from cyber attacks. This skill shows potential employers that you are capable of identifying vulnerabilities, handling security incidents, and ensuring data integrity within their IT infrastructure. Including this skill in your resume objective can demonstrate your ability to effectively manage and mitigate potential cyber threats, which is a key responsibility in technical support roles.

10. Hardware diagnostics

Having the skill of hardware diagnostics is crucial for a technical support role as it involves troubleshooting and resolving issues related to computer hardware. This includes diagnosing problems, replacing faulty parts, and ensuring systems are functioning correctly. This skill shows potential employers that you are capable of identifying and fixing hardware issues, which is essential in maintaining the smooth operation of an organization's IT infrastructure.

In conclusion, the objective section of your technical support resume is a critical component that can significantly influence an employer's first impression. It should succinctly highlight your key skills and demonstrate how they align with the job requirements. Remember, this section is not just about listing skills but strategically showcasing them in a way that presents you as the best candidate for the role. Crafting a compelling objective requires careful thought and effort, but it can greatly enhance your chances of landing that coveted technical support position.

Related : Technical Support Agent Skills: Definition and Examples

Common Mistakes When Writing a Technical Support Resume Objective

A technical support resume objective is a key component of any successful technical support resume. It provides employers with the necessary information to evaluate your candidacy for the position. Unfortunately, many job seekers make common mistakes when writing their resume objectives that can limit their chances of getting an interview. By avoiding these mistakes, you can create an effective and professional resume objective that will help you stand out from other applicants.

One of the most common mistakes made when writing a technical support resume objective is being too general and not focusing on specifics. Your objective should be tailored to the specific job you are applying for and should include skills or qualifications that make you uniquely qualified for the position. Generic statements such as “Seeking a challenging position in technical support” provide little value to potential employers and do not demonstrate how your particular skillset makes you suitable for the job.

Another mistake that is often made is including irrelevant information in the resume objective. A resume objective should focus exclusively on why you are an ideal candidate for the position; it is not necessary to include personal interests or hobbies unless they directly relate to the job requirements. Additionally, avoid using overly long sentences or complex language; instead, keep your language concise and easy to understand.

Finally, another mistake made by many job seekers is failing to back up their claims with evidence in their resumes objectives. Employers want to see tangible examples of how your past experience has prepared you for this role; therefore, it’s important to provide concrete details about your accomplishments in previous roles and how they relate to this current position. This helps show employers that you have relevant experience and knowledge needed for success in a technical support role.

By avoiding these common mistakes when writing your technical support resume objectives, you will be able to craft an effective statement that will help convince potential employers of your suitability for the role. With a well-written objective, you can increase your chances of getting an interview and ultimately landing a job in technical support!

Related : Technical Support Resume Examples

A right resume objective for a technical support role should demonstrate the candidate's technical skills and experience, while a wrong resume objective might focus more on what the candidate hopes to gain from the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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