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• The Project Manager’s Guide to Critical Thinking Skills

Remember playing the game Clue as a kid? You’d collect evidence, analyze the possibilities, and come to your own conclusions based on what you knew (and what you didn’t). As a project manager, the skills you developed playing games like Clue are extremely useful. The acting gatekeeper for your team, you’re used to evaluating information and making decisions to benefit your department and the business as a whole. Whether you’re a seasoned project manager or just learning the ropes, knowing how to fine-tune your critical thinking skills will come in handy every single day.

Continue reading to learn: 

• A definition of critical thinking
• The six critical skills project managers need
• Why critical thinking skills are crucial for project managers
• How to work your critical thinking muscles
• Effective critical thinking techniques

Let’s get critical. 

What is critical thinking?

Ask five different people what critical thinking means and you’ll probably get five different answers. But, generally speaking, critical thinking refers to intellectual tactics used to observe and analyze information to draw better conclusions. A key factor in critical thinking is looking beyond the surface of an idea, a concept, or a piece of information. It involves asking questions — to yourself or others — to go deeper and draw better conclusions.

Critical thinking can be used by anyone, in any role, to make their job easier. You can find new insights, optimize an inefficient process, and get projects done faster. Developing your critical thinking means building habits that follow you throughout your career.

Here’s a breakdown of crucial critical thinking skills for project managers — or any other role.

6 critical thinking skills for project managers

Skill #1: observation.

Critical thinking skills starts with being more aware of what’s going on. Working on an important project? Being observant might mean keeping a close eye on comments from collaborators, or just paying better attention during meetings with your data team. Becoming a more observant person means you can identify problems others miss or pick up on context clues that help you solve problems down the road.

Skill #2: Analysis

Spotting problems, clues, and that one important comment in a Slack thread is just the beginning. If observation is how you bring in more information, analysis is how you determine what you’re going to do with it. Having an analytical approach to your problems means knowing what information you have available, knowing how relevant each piece is to the problem at hand, and being able to ask better questions. 

Skill #3: Identifying bias

This critical thinking skill ties in closely with analysis but is important enough to be its own skill. Bias is inherent in everything we do, from collecting data to creating content and solving problems. For instance, because this blog post is being written by a marketer, it might use different examples than a writer from a more technical team. You can spot a bias by asking yourself questions, like “are there elements of this person’s experience or perspective that might be affecting what they’re saying?” Bias can affect every role in an organization.

Skill #4: Inference

This is a fancy term for drawing better conclusions. This crucial critical thinking skill helps you make better use of the information you collect, the questions you ask, and the potential problems you spot. Think of everything you might have done so far as putting ingredients in a stew. You can have the best ingredients in the world, but if you leave the pot on too long, you’ll end up with something closer to charcoal than stew.

One of the quickest ways to improve your inference skills is, ironically, by slowing down. Instead of blurting out the first conclusion that comes to mind, start with a few educated guesses, and compare them to each other. Which one makes the most sense? Which is weakest?

Skill #5: Problem-solving

If inference is how you come to better conclusions, problem-solving is how you put them into action. This critical thinking skill encompasses the tactics and strategies you use to take something that looks good on paper and make it great in practice. Problem-solving includes  planning  how you’ll solve a problem, but also reacting to hurdles along the way and staying flexible. A great way to improve your problem-solving skills is asking yourself “is this still the best way to solve the problem?” at every stage of your plan. Sometimes, people can get set in their ways, meaning they stick to an ineffective solution long after they should have pivoted to something else.

Skill #6: Curiosity

This is less a skill than it is a characteristic every critical thinker should work to develop. Every other critical thinking skill is helped by broadening having access to more information and more knowledge. For instance, you can be the most observant person in the world, but you’d still struggle to pick out all the problems in a presentation from the data team if you weren’t at least a little familiar with data analysis. Beyond expertise in specific fields, critical thinking — and thinking in general — is easier when you have a breadth of knowledge and experiences to draw from. You can find links that others would miss and learn to think in different ways. Read more books, listen to more podcasts, and approach the world at large with more curiosity.

Why do project managers need critical thinking skills? 

When people hear the phrase ‘critical thinking’, they often picture a negative person. Being a critical thinker doesn’t mean you have a bad attitude or that you aren’t a team player. It’s quite the opposite. 

Critical thinking means questioning processes, projects, and even core business practices that are widely accepted as given. Not to tear them down, but to improve them for the benefit of the entire team. 

The Project Management Institute (PMI) outlines how important this skill is: 

“Corporate leaders have put critical thinking at the top of the list of essential competencies needed by their workers to understand these challenges, explore opportunities, and make good decisions in this new competitive environment.” 

When used in the context of project management, effective critical thinking can: 

• Encourage deeper, more  productive discussions
• Facilitate open communication between team members 
• Resolve issues between team members and stakeholders more quickly
• Develop better solutions to problems 
• Reduce stress throughout a project 
• Prevent repetitive issues
• Achieve better results faster 

Now that you know why critical thinking skills are priority for project managers, it’s time to find out how you can improve yours.

How project managers can develop better critical thinking skills 

There’s one core principle that will guide your critical thinking: question everything. Project managers can’t just approve all requests that come in from stakeholders across the organization — unless they want a stressed-out, overworked team.

A good project manager knows how to prioritize projects according to the business’ overall needs and goals. With every request that comes in, you need to be prepared to evaluate the project’s impact on the business, the necessity of the project, and the why. Building this process — this instinct — into your daily work is how you build and strengthen your critical thinking skills.

For every potential project, consider: 

• Why is this important right now? While most stakeholders will say their project is urgent, you need to find out exactly how true this is. Perhaps the project could be scheduled for a later date that works better for your team’s schedule. 
• Why does my team need to be involved? For example, if you manage the creative team and a request for a sales presentation comes in, figure out exactly what your team will need to do.
• Why is my team’s time better spent on this project than other projects? Does this project contribute more to the business than other work your team could be doing? 

Those are three important questions to ask yourself, but what about the questions you ask others?

When a new project lands in your inbox, you need to know what to ask of the sender and how to delicately frame those questions. There are a few question formats that work especially well for this stage of the project. These include:

• ‘tell me more’ questions (eg. Tell me more about what will be required from each member of my team)
• ‘help me understand’ questions (eg. Help me understand why this project is urgent)
• ‘can you give me an example’ questions (eg. Can you give me an example of the types of results you’re looking for here?). 

These questions allow you to get a better understanding of the project and make sure it’s a good fit for your team. They’re also usually well-received by whoever initiated the project.

Prioritization means making tough calls, and project managers need to be ready and equipped to do so. You can’t be afraid to say no when the project doesn’t make sense from a timing or business standpoint. However, you will also need to be ready to explain the reasoning behind your “no”. The following techniques will help you feel confident in your decisions and authority as a project manager. 

Critical thinking techniques for project managers 

Critical thinking skills are one thing, but when evaluating the priority of a new project, there are critical thinking techniques you can put into practice to boost results and team morale. 

• Avoid making or accepting assumptions 
• Identify potential issues (and their consequences) from the start
• Use the Five Whys to find the root of problems 

Let’s dive into these a little bit more. 

1. Avoid assumptions 

You know what they say about assuming things. When you make assumptions as a project manager, you’re missing out on and ignoring key information that could make or break your project. You can have the best critical thinking skills in the office, but making the wrong assumption can undo all your hard work.

A big part of critical thinking is digging into reasoning and probing for evidence rather than drawing your own immediate conclusions. When you’re pitched a new project — and during the course of the entire project — question any preconceived notions (yours or theirs). Ensure you’re given concrete evidence for the viability of the project, and look for any holes in the process or strategy that could impact your team. 

When challenging assumptions, consider the following questions: 

• Am I assuming all members of this project have all the information they need to complete their tasks?
• What assumptions am I making about each team members’ skill sets? 
• Am I making assumptions about each team member’s time and availability? 
• What are some possible issues that may arise with this project? How can I work backwards and challenge any assumptions in order to avoid these issues? 
• What assumptions have I made about the stakeholder or project creator? What do they need to know? 

Never take anything for granted. When your job is to facilitate and manage expectations, it’s important that you’re questioning and challenging your own assumptions — and those of team members and stakeholders — at all stages of the process. 

2. Consider potential issues 

When you’re questioning assumptions, you’re also working towards another big part of your job: risk management. By proactively questioning what could go wrong, you can prepare for any issues that might arise during the course of the project. Not only that, but you can consider the implications and consequences of when things go awry. 

Consider a cause and effect approach with hypothetical — but realistic — issues. Give yourself an hour to write down any possible issues that could arise with the project, along with a list of consequences associated with each one. For example: 

• Problem : The video editor won’t have enough time to deliver the final file. 
• Consequence : The rest of the project will be held up. Costs will increase and we could miss the deadline.  

In a perfect world, project managers wouldn’t face any problems and all projects would be smooth sailing. Since that’s unfortunately not the case, here are some helpful tools you can use to avoid the escalation of issues — as well as repeating roadblocks with future projects.

3. Use the Five Whys

In addition to the “why” questions outlined above, a proven project management technique called “The Five Whys” can help you explore the true cause or causes of any problem. 

Here’s how ProjectManagement.com explains it: 

“5 Whys is an iterative elicitation method used to explore cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine the root cause of a defect or problem by repeating the question ‘Why?’. Each answer forms the basis of the next question.” 

To complete The Five Whys, you simply repeat the question “why?” five times until you come to the root of the problem. Each answer is understood to be a “contributing cause” that impacts the final result. 

For example: 

• Because multiple teams weren’t able to complete their tasks on time (contributing cause). 
• Because their time wasn’t prioritized properly (contributing cause). 
• Because multiple last-minute projects were assigned (contributing cause). 
• Because other stakeholders didn’t understand the prioritization and project assignment process (contributing cause). 
• Because they haven’t been properly trained or given the necessary information (root cause). 

Once you get to the root of the problem, you can take action to ensure these issues are minimized or avoided in the future. 

For project managers, sometimes taking a moment to just stop and consider all of the possibilities, consequences, and information can make all the difference between a well-thought-out decision and a future regret. Developing and exercising your critical thinking skills is a surefire way to drive positive business results.

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Critical Thinking Skills and activities for Project Managers

Weaving critical thinking into your projects

Brought to You by Dave Litten

CRITICAL THINKING IS A CORE SKILL OF SUCCESSFUL PROJECT MANAGERS

Think back to how project management is applied. Activities, methods, processes, procedures and techniques only go so far... Think about planning, monitoring and control.

Think about estimating and identifying risk respnses

Think about project strategies and approaches

Think about project controls

Think about delivery approaches

ALL of the above, and more, depend 100% upon Critical Thinking.

Think You Can Do WITH Critical Thinking?

Critical Thinking Skills and activities for Project Managers Critical thinking is for everyone yet few are able or willing to do it. Critical thinking is a set of transferable skills that can be learned for one thing yet equally useful for any other. Critical thinking cuts across all academic disciplines and is applicable in all spheres of human activity - particularly project management where it becomes a toolbox for driving both career and project success. So what are the key activities, abilities and attributes of a critical thinker? Analytical skills Like any one skilled in debate, critical thinkers demand properly constructed arguments that presents reasons and more sound conclusions Tolerance Critical thinkers delight in hearing diversion views and enjoy a real debate Confidence This is key since critical thinkers must be confident and able to examine views made by others, often those in authority Curiosity This is the essential ingredient for ideas and insights Truth seeking The critical thinkers are looking for objective truth even if it turns out to undermine their own previously held convictions and long cherished beliefs and even if this goes against their own self interest "There goes another beautiful theory about to be murdered by a gang of facts" You need to learn how to identify other peoples arguments and conclusions and go on to interpret and produce your argument more effectively. This means you will want to read between the lines, see behind services and identify false assumptions. To be successful as a project manager it is vital that you apply critical thinking within the planning, monitoring, and control of your projects

The Soft Stuff Matters

Critical thinking skills is the backbone to Critical Decision-making, which in and of itself, leads to successful change management and project delivery success. But don´t take my word for it…just listen to The Project Management Institute (PMI), and their Project Management Body Of Knowledge (PMBOK) 6th Edition now includes The Talent Triangle:

Check out the “technical, strategic and business management bits above…these cannot be learned by rote alone.

See, Critical Thinking Skills is about a range of skills and understandings – the kind of open-mindedness that allows you to make creative leaps and gain insights.

Get this...

Demand over the next 10 years for project managers is growing faster than demand for workers in other occupations. Organizations, however, face risks from this talent gap.

This talent gap analysis shows that project managers are important contributors to productivity. Talent shortages in the profession can potentially create risks of nearly $208 billion in GDP over the next 10-year period up to 2028

The latest PMI-commissioned talent gap analysis has found outstanding opportunities in jobs and career growth for project managers.

From the present day up to 2028, the project management skills and jobs are expected to grow by 33 percent, or nearly 22 million new jobs.

By 2027, employers will need nearly 88 million individuals in project management-oriented roles

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What has this to do with Critical Thinking Skills and activities for Project Managers?

To answer this, we need to look again at the life-skills of critical thinking…

Critical thinking Questions - The Assertibility Question (AQ) This weeds out wobbly views having shaky evidence from sensible theories that are worth serious consideration. To use AQ you ask what evidence allows you to assert that the claim is true.

This will include questions such as:

• Does the idea fit well with common sense or is it crazy?
• Who proposed the idea, and is the person biased towards it being true?
• Have statistics been used and presented in an honest way, and are they backed up with references to other work that supports the approach?
• Does the idea explain too much — or too little — to be useful?
• Have they been open about their methods and data?
• How many artificially decided settings are there that constrain and affect the theory?

Every day we are bombarded by problems and situations needing to be evaluated and solved.

The challenge is to view these from different perspectives and all too often we make decisions only based on previous similar situations or experiences.

This can lead to cloudy decision-making since we are often affected by emotional thinking, poorly prioritized facts and external influences that may not be relevant.

Then compare and contrast this with critical thinking which builds a rational and open minded process built upon information and empirical evidence.

Critical Thinking Skills Definition:

“ an intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information that has been gathered from, or generated by, observation, experience, reflection, reasoning, or communication ”

Critical thinking provides the skills to judge and evaluate situations that is based on understanding the related data. It is analyzed to build a clear understanding of the problem, a proper solution identified, and then to take actions based on that solution.

The power of the critical thinking process is that it prevents our minds from jumping directly to conclusions, and instead, leads the mind through a set of logical steps to widen the range of perspectives, to accept the findings, sidestep personal biases, and consider reasonable possibilities.

Critical Thinking - The 6 Basic Steps

To determine what are the critical thinking questions, here are the six basic steps:

Step 1. Knowledge Here, we need a clear vision, starting with identifying the argument or the problem that needs to be resolved. Open questioning is used to acquire a deep understanding about the problem or situation. This involves the use of open ended questioning to discuss and explore the main reasons or root causes. A clear understanding must be obtained of what the problem is and why do we need to solve it. Step 2. Comprehension You need to fully understand the situation along with the facts that align and support it. The way in which you collect such facts will depend upon the research methods used, and this in turn will depend upon the problem, the type of data and information available, and any constraints. Step 3. Application This is the next practical step following comprehension, and builds to fully understand the different facts and resources needed to solve the problem. Mind maps are helpful here to analyze the situation while building a strong relationship between it and the core problem while resolving the best way to move forward. Step 4. Analyze This step builds on the information and linkages identified from the main problem, and analysis to close to identify the strong and weak points plus the challenges faced one identifying a solution to the problem. The main causes are prioritized to determine how they can be applied, and one of the most often used tools here to analyze the problem and those circumstances that surround it, is the cause and effect diagram, which isolates the problem from its root causes and identifies such causes so that they can be categorized on their type an impact on the problem. Step 5. Synthesis Once the problem has been fully analyzed and the related data has been considered, a decision needs to be taken how the problem can be solved along with the initial set of actions required. If there are several identified solutions, then each should be evaluated and prioritized to identify the best solution approach. It is here that SWOT analysis can be helpful in identifying the solutions strength, weakness, opportunity, and threats.

SWOT Analysis

If they are to interpret and use the SWOT analysis, the project can form the strategy based on the following factors:

• ​​ ​​ Strength vs. opportunity . The strategies or approaches build on the available existing strengths and how they may be used to leverage existing or new opportunities
• ​​ ​​ Weaknesses vs. opportunities. This strategies suggest ways of overcoming existing weaknesses while building new potential opportunities
• ​​ ​​ Strengths vs. threats. These strategies identify approaches to build on the organization, product, or project strengths while reducing threats and risk to the main objectives.
• ​​ ​​ Weaknesses vs. threats. These are strategies designed to prevent such weaknesses from the influenced by external threats.

Step 6. Take Action The final step is to build a problem valuation that can be put into action, as the final result of critical thinking should be transferred into actionable steps. Within a project, a plan of action should be implemented to ensure that the solution is adopted and implemented as planned. Summary The critical thinking method is used to replace the emotions and biases when dealing with a situation or a problem. The advantage of using critical thinking is its contribution to widening perspectives about situations and providing a broader range of action choices to ensure that the decided resolution is implemented and integrated between all the involved individuals and organizations.

Critical Thing Tools

The Cause and Effect Diagram

The cause and effect diagram is helpful when exploring problems and their solution:

How to solve problems using the cause and effect diagram The cause and effect diagram is also known as the Ishikawa diagram or fishbone diagram. For its successful use, a clear problem definition is first needed so that the proper solution can be targeted.

Additionally, the root causes behind the problem must also be carefully analysed. The Ishikawa diagram has two main sections, causes on the left hand side, and effect on the right-hand side.

Possible problem causes are thought through by creating branches from the line that links cause and effect. This type of diagram has a focus on solving problems rather than exploring ideas which is normally the case when applying critical thinking skills. The headings used to brainstorm the various problem causes, can vary from industry to industry, and as an example here are typical cause headings for three industries:

• The service industry. S urrounding, S uppliers, S ystems, S kills, and S afety
• The manufacturing industry.   M achine, M ethod, M aterial, M anpower, and M easurement
• The marketing industry. P roduct, P rice, P lace, P romotion, P eople, P rocess, and P hysical evidence

There are four steps to create the Fishbone diagram:

• 1 Identify the problems. The defects, or problem, results from one or several causes, for these reasons the problem must be clearly identified so that potential related causes can be investigated
• 2 A straight horizontal line should be drawn as a link between cause and effect, so that general causes such as the three cause models mentioned above can be drawn as branches from this main line
• 3 ​ Once the main general categories have been added, all possible causes for the problem can now be investigated and organized under the general categories
• 4 The final step is to investigate and discuss each possible cause and organize them in priority and influence order

Critical Thinking and Mind Mapping Mind mapping is a tool to help understand ideas and collaboration. Those who use Mind mapping for critical thinking can improve their productivity by 25%. It is also used to support the project management process and can easily be integrated when performing project management planning. I include here an excellent example (not my own) showing how the use of diagrams and colors help convey easily identified and remembered relationships. As stated at the center of this diagram, this is an example of brainstorming the various elements of time management:

Critical Thinking  - Real World Example

Here at Projex Academy, we have the market leader in online streaming training the world´s project management community. Our Flagship training course is for the PRINCE2 Methodology. First, I generated a Mind map on the structure and application of the PRINCE2 Methodology, then I performed root cause analysis to determine customer-demand potential training spin-offs. This resulted in created TWO new products - BOTH of which are UNIQUE to the project management training industry. They are:

• PRINCE2  SCRUM Masterclass for fast-to-market and high ROI projects
• PRINCE2 Lite for tailoring and blending smaller projects

Both have been selling like hot cakes since their launch a few months back - click on their images below to find out more... THANK YOU Critical Thinking!

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10 Essential Project Management Skills

Updated: Jun 18, 2024, 8:53am

Some people naturally possess project management skills. You know who you are. The innate ability to keep things in order and keep people on task is valuable in a team environment, and you can actually make a living out of it. To formally turn those strengths into a career as a project manager, identify and hone these 10 essential project management skills.

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What Are Project Management Skills?

You need a variety of both hard and soft skills to be a successful project manager.

The soft skills are those you can develop through any education or work experience, and they help you shape the right temperament for project management. The hard skills are those you need to learn specifically for this role, and you can learn them through formal project management training or on the job as a project manager.

You’ll also need to learn common project management techniques and tools, which you can pick up through training or work experience. We didn’t include those in the list here (but they are in the FAQs below) because the exact techniques and tools you need depend on preferences in your industry, company and team, and you have a wide variety to choose from.

Hard Skills for Project Management

Aside from learning specific project management methods and tools, these are the hard skills you can gain from formal training or on-the-job experience in project management.

1. Risk Management

The process of making conscious decisions to maximize the upsides and minimize the downsides of actions in your business is known as risk management .

As a project manager, you have to be aware of a project’s potential for profit or loss and the decisions that could lead to either. Throughout the project, you should be attuned to the stakeholders’ measures of success and how each person’s decisions and actions could contribute to—or detract from—achieving those aims.

You should understand your company’s (or the department’s) risk tolerance—do they have a budget dedicated to experimentation, or does every project need to yield a profit? With that framework, you can mediate decisions about the project’s timeline, resources and goals.

2. Cost Management

You’ll either receive a budget for a project or be tasked with presenting a cost estimate for decision makers to approve. It’s your job throughout the project to stay aware of the costs and keep the project from going over budget.

Cost in project management is one part of what’s called the “triple constraint” or the “project management triangle”—the three boundaries of cost, time and scope that define the project.

Managing cost includes balancing that constraint with the other two. You have to stay within budget while keeping the timeline on track and fulfilling but not exceeding the scope.

3. Reading and Writing

Reading comprehension and clear writing are vital skills for project managers. Strong reading and writing skills are important for just about any job, and they play a particularly prominent role in project management.

You may be tasked with reading and interpreting technical documents or legal jargon with which you have no subject matter expertise. Then you need to turn that information into briefs everyone involved with the project can follow.

4. Planning and Forecasting

One of the key roles of the project manager is creating a roadmap for the project that’ll guide all other stakeholders in their roles. Understand that different scenarios will require different project management methodologies , and you should know how to determine which is the best option for each situation.

You should have a penchant for order and organization; a quiet love for clear, measurable goals; and an understanding of tools like Gantt and PERT charts and other visual representations of project timelines and milestones.

Forecasting involves providing a prediction of project outcomes—profitability, in particular—for managers and company leadership. You have to be comfortable with data analysis so you can interpret how past projects have performed and use the information to inform the future of the current project.

Soft Skills for Project Management

You can’t learn specific processes or practices for these project management skills, but these innate strengths are important to your success in a project management role.

5. Leadership

Though you don’t spearhead projects yourself in this role, your entire job is guiding others through a project. That requires management and leadership skills to feel comfortable doing things like facilitating meetings, holding participants accountable and enforcing constraints.

A project manager faces a particularly tough task in this role, because you have to be able to provide leadership for the project without being in a leadership or decision-making position.

6. Communication

Hand in hand with leadership is strong communication. You’re the point of contact for parties in a project who may have no other contact with each other, and you have to facilitate cohesive teamwork within that environment.

You should feel confident interpreting the needs of one group or department and explaining them to another.

You’ll likely also mediate conflicts among stakeholders and handle negotiations about time, cost and scope. You have to be able to understand everyone’s role and perspective while diplomatically communicating them across the project.

Project managers should be masters of written, verbal and visual communication. You’ll face instances of all three, and mastering them all lets you communicate effectively with a diverse group of project stakeholders.

7. Time Management

In addition to learning hard skills for planning, forecasting and scheduling projects, you should possess or develop a personal strength for time management.

Do you feel comfortable juggling multiple deadlines, constraints and stakeholder needs—or do you become overwhelmed when you’re faced with too many priorities at once?

Learning to calmly and consistently manage a complex timeline and help others stay on task is a vital skill for project management. So is the innate ability to foresee complications that could derail your timeline and suggest solutions to stay on track.

This is a soft skill you can learn, but project management is probably best suited for those who have a natural tendency toward organization and order.

8. Patience

Being at the center of multiple teams attempting to work together toward a common goal can be rewarding—and it can be frustrating.

You’re in charge of managing disparate expectations and objectives, all while mediating conflict,communicating needs and helping everyone around you work within the constraints you’re given for a project. All of these require serious patience.

You can’t help a project achieve success if you give into frustration when challenges arise or milestones aren’t met. You can’t facilitate communication and teamwork if you absorb the frustrations or resentments boiling among teams.

Your ability to remain a calm, neutral party is vital to your success as a project manager, as well as the success of a project and the success and satisfaction of the people working on it. Your patience through challenges can inspire persistence and diffuse conflicts, while your impatience or frustration could equally demoralize and exacerbate problems.

9. Adaptability

Tools and strategies for project management are constantly evolving toward better efficiency, teamwork and communication. You should enjoy and excel at learning new programs and methods quickly and encouraging others to get on board.

A measure of tech-savviness is important because much of your role is understanding and properly using project management software like Trello , as well as other tools for things such as analytics, document creation and sharing and communication.

Soft skills like adaptability and flexibility are equally important here, too. You have to exhibit a willingness to learn and adopt new technology and techniques before you can learn the hard skills to use them. A nimble mindset sets you up for success with anything new that’ll be thrown at you, regardless of your starting level of tech know-how.

Your mindset is also important for the success of the people you work with. You need their buy-in to keep communication clear and tasks on track, and you can only get that if you’re fully onboard with new tools and methods yourself.

10. Critical Thinking

Key for any management role, critical thinking will come into play daily in project management. You have to be able to make quick decisions within a set of constraints, foreseeing the potential implications for the future of a project.

Critical thinking in project management supports your ability to analyze the data and information you’re given to make decisions in the planning stage then carry that knowledge throughout the project as conditions change. It helps you make calls as needed to negotiate constraints and hold stakeholders accountable.

How To Develop Project Management Skills

You can hone your skills and knowledge through formal education,work experience or both.

PMP Certification

A common route in project management is to earn your Project Management Professional (PMP) certification , which is administered by the Project Management Institute (PMI).

The certification shows you have the soft skills, technical knowledge and understanding of business strategy necessary to succeed as a project manager, including specific experience or training with the most common project management methods: agile, waterfall and hybrid.

To prepare for the exam—and learn the necessary project management skills—you must gain work experience and project management training. The required number of hours for each depends on whether you have a four-year degree or not.

You can take PMP training through PMI or other online courses, which are focused on things like project management methods, the process, tools and more.

A certification validates your skill set for potential employers, so it could make you more attractive to companies and improve your pay. But a certification isn’t required to do the job, and it’s not a guarantee you’ll find work or success in the field.

Agile Certifications

If it’s your preference to use Agile methodologies for project management, you may want to consider getting certified. Much like the PMP, being able to say that you’ve completed the coursework for Agile certifications can help you complete projects more efficiently (not to mention earn you a higher salary).

Free Online Courses

You can learn project management skills through free online courses that may or may not contribute to required training hours for PMP certification, but they will teach you the hard and soft skills needed to do the job.

Find university-led courses on project management skills, tools and techniques through sites that offer mass open online courses (MOOCs), including Coursera and edX.

Work Experience

You can get started as a project manager without any formal training or courses. Your natural strengths might set you up for success in the role and make it easy for you to adopt the tools and techniques you need.

To gain skills on the job, pay attention to projects you’re involved with first. Keep an eye on the project manager’s day-to-day work, and ask them questions to understand what they do. Being attuned to the process can give you great insight into the skills you need to do the job.

Then, take advantage of any opportunities in your existing role to lead projects, manage people or organize any processes or events. The skills and experience you develop in this kind of work can transfer to success in a project manager role, even if it doesn’t follow formal project management processes.

Frequently Asked Questions (FAQs)

What does a project manager do on a daily basis.

A project manager’s job is to oversee the timeline, costs and scope of a project within a team or company. Day-to-day tasks vary and may include facilitating meetings, writing briefs and reports, analyzing data, communicating with stakeholders and advocating to leadership for project needs.

What’s the first thing a project manager should do on a project?

The five phases of project management include initiation, planning, execution, monitoring and closure. A project manager’s first step on a project is initiation: Define the project and determine whether it’s feasible for the company to undertake it. If the answer is yes, you create a project charter that outlines the needs, stakeholders and business case for the project.

What are the best project management tools?

Project management tools should facilitate communication, task management, planning and forecasting for projects. Some of the best project management software includes Wrike, Asana, Monday, Basecamp and Jira. Which is best for your project depends on the industry and the project’s needs.

What are the top project management techniques?

The top project management techniques are the traditional waterfall, also known as predictive or linear project management; agile or adaptive; and hybrid, which combines the two. Common tools and techniques you can use within each method include work breakdown structure (WBS) , Gantt charts , critical path method (CPM), Kanban and scrum .

What should every project manager know?

Project managers should be familiar with the common project management methods and tools, including agile and waterfall. You should also have necessary soft skills needed for leadership, communication, time management, adaptation and critical thinking on projects.

What are the qualifications of a project manager?

Some companies require a Project Management Professional (PMP) certification, which requires a four-year degree, 36 months leading projects and 35 hours of training; or a high school diploma, 60 months leading projects and 35 hours of training. You can be a project manager without the certification, however, as long as you master the hard and soft skills mentioned above.

How do I become a project manager with no experience?

You can become a project manager with no experience or education simply by gaining experience and knowledge in areas such as time management, task management and leadership. Hone the soft skills listed above, and look for free online training to learn the hard skills and project management methods and tools. You can also get formal training and qualify to take an exam to earn a Certified Associate in Project Management (CAPM) credential without project management work experience.

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Dana Miranda is a Certified Educator in Personal Finance® who's been writing about money management and small business operations for more than a decade. She writes the newsletter Healthy Rich about how capitalism impacts the ways we think, teach and talk about money. She's the author of YOU DON'T NEED A BUDGET (Little, Brown Spark, 2024).

Adam Hardy is a former assistant editor at Forbes Advisor, where he covered small business and tech. Previously, he was a staff writer at The Penny Hoarder, specializing in the gig economy and entrepreneurship. His work has appeared in the Asia Times, Business Insider, Creative Loafing, the Tampa Bay Times, Yahoo! Finance and other publications.

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• The 25 project management skills you ne ...

The 25 project management skills you need to succeed

Anyone who oversees projects is a project manager, but to become a more thoughtful manager (with a higher impact), you need to develop the right project management skills. Learn what skills are necessary to become a successful project manager and how to build them.

If you’re interested in honing and developing your project management skills, you’re in the right place. In this guide, we’ll cover 25 key skills you need to succeed as a project manager or project administrator , and how you can develop those skills over time.

What are project management skills (and why do they matter?)

Project management skills are the attributes you develop to become a more experienced project manager. Building a project management skill set includes learning technical and hard skills, such as portfolio management and project scoping, and soft skills (for example, adaptability).In honing these skills, you’re preparing yourself to more effectively perform in your role. 

Project management is the practice of organizing and executing work efficiently—and helping your team do the same. For a while, project managers had to be trained and certified in complicated project management technology. Traditional project management tools were hard to set up and required constant maintenance, which is where the position “project manager” comes from.

Modern project management tools

Modern project management evolved from traditional project management in two distinct ways. As companies and teams democratized their project management processes, they needed more team members and team leads who were able to manage a process from conception to completion. In order to support those team leads, project management software has also evolved, from complex mechanisms to flexible and easy-to-use tools.

Today, any team member may be called upon to run a project and become the de-facto project manager—which is why modern project management tools are built to be flexible enough for anyone to use on any project, so you’re able to jump in and hit the ground running. 

These tools, like Asana , make it easy to track, manage, and organize work—without the learning curve associated with traditional tools. With today's project management tools , you can easily implement project management best practices and bring a new level of clarity and visibility to your project team. 

How to use your project management skills

Project management tools do the heavy lifting when it comes to reducing silos, increasing visibility, and facilitating cross-functional collaboration. As the project manager, you can use these tools to give your team the insight they need to get their best work done. While you don’t need to learn complicated skills or tools in order to become a successful project manager , there are hard, soft, and technical skills you can develop in order to improve your management and collaboration skills.

Some of these skills might not apply to you—while others might be things you’re already seasoned in. Like everything in the five phases of project management , approach this list with flexibility and work on the skills that are most relevant to you.

10 soft skills for project managers

Soft skills are what we call “non-technical skills,” or skills that can help you improve your quality of work—without a specific tool or technical requirement. These are also called “people skills” or “interpersonal skills” because they often help you work with and relate to others in your workspace. These 10 skills are the most important soft skills for project management:

1. Collaboration

Collaboration is the cornerstone of all project management skills. In project management, collaboration helps you get work done quickly and more efficiently. When you can coordinate across teams, you gain valuable insights into your project that you might not find within your team. If more minds are involved in the work, projects are inherently more creative and well developed.

To improve your collaboration skills, practice having conversations. Use techniques like active listening , where you stay engaged and focused when others are speaking to you. It sounds simple, but learning how to have open communication, reduce boundaries, and co-create are critical for a collaborative team.

2. Teamwork

Everyone on your team has something to bring to the table, and your team is more effective working together than they would be alone. Teamwork ensures that everyone feels welcome, valued, and they are supported to contribute.

If you’re working to boost your teamwork skills, dig deeper into team brainstorms , 1:1 conversations, and ask for feedback from your team—how can you be a better team member? Notice if there’s someone who hasn’t spoken up in a while, and be supportive when another team member has a new idea.

3. Communication

Miscommunications are common when you’re working with a group of people. Learning how to communicate well and avoid these will make projects run more smoothly and be more enjoyable. 

To develop your communication skills, practice being open and honest with your coworkers. This requires a lot of trust between you and your team members. To build this trust, encourage your team members to bring any thoughts into a discussion—even if you disagree with them.

4. Time management

Time management and organization skills go hand in hand. As you become better at organizing your tasks, you’ll also have a clearer sense of everything that’s on your plate and how long your upcoming tasks are going to take.

Still, it can be hard to buckle down and prioritize your work. To improve your time management skills and reduce procrastination, try prioritizing tasks. When you’re clear on which tasks are higher priority, you can tackle them first, to make sure nothing gets left behind or falls through the cracks.

5. Leadership

Even if you don’t think of yourself as a leader or have a role in team management, when you’re managing a project, your project team is looking to you for leadership, guidance, and support. 

To develop your leadership skills, practice approaching situations with empathy and understanding. Good leaders bring everyone together and make them feel supported to foster teamwork and collaboration.

6. Organization

For a lot of project managers, organization is the most intimidating soft skill. You might think organization is either something you “have” or “don’t have.” But, like every other project management skill in this article, you can develop your organizational skills and become a Marie Kondo in your own right.

The best way to become a better organizer is to create (and maintain) a central source of truth for your work and your team’s work. We’re often disorganized because work is disconnected—in fact, the average employee switches between 10 tools per day . Instead of splitting your time between 10 tools, try using a digital organization tool to act as that one central source of truth for your team.

7. Problem solving

Problem solving skills are collaborative, iterative skills that help you approach a problem and, ultimately, solve it. Developing problem solving skills isn’t about always having the “right” answer to every problem—rather, people with great problem solving skills practice approaching problems from new perspectives and methodically working towards a solution.

To become a better problem solver, use data-driven decision-making frameworks or routine analyses. For example, if you need to solve for how to boost sales by 10% over your competition, you can run a competitive analysis to determine where you currently stand in the market. Then, use that information to solve the problem of lower sales. In this case, you could develop a new marketing strategy coordinated with the sales team.

8. Critical thinking

Critical thinking, like problem solving, doesn’t have a “solution.” You can’t “win” at critical thinking, but you can practice approaching problems logically instead of making decisions based on your emotions. Good critical thinkers practice analyzing information in front of them and forming their own conclusions based on the facts—the way Sherlock Holmes solves a mystery.

To practice critical thinking, always take a step back and ask yourself: how did I come to this conclusion? Could there be another answer? Am I being swayed by something other than factual information? Emotional decisions aren’t necessarily bad—in fact, some of the best decisions are those we’re passionate about. But critical thinking is a helpful way to make sure you’re approaching a situation from the right perspective.

9. Adaptability

At some point, whether it’s this project or the next one, aspects of your project plan will change. Maybe your deadline or priorities shifts, and you need to adapt your workflow accordingly. Great project managers are able to pivot and adapt to new situations to continue steering their project team in the right direction.

Becoming more adaptable is all about understanding when and how to shift gears. To do this, you need to understand yourself. Developing other soft skills, such as self-awareness and mindfulness, can help you be more in touch with and manage your emotions, which are often in flux during times of change.

10. Conflict resolution

Inevitably, conflict will arise during the projects you manage. It could be that a stakeholder wants to change the project scope. Or maybe you missed your budget or deadline. Conflict resolution is about addressing both sides of the conflict so everyone feels heard and supported. If there are harmed parties, take the time to listen to them and try to find a solution that works for everyone. Even when that can’t happen, approaching the conversation with patience and empathy can help defuse a potentially frustrating situation and lead to a better result.

7 hard skills for project managers

Unlike soft skills, hard skills are quantifiable abilities. While the soft skills mentioned above are applicable for many work skills, these seven hard skills are relevant specifically to project management. Developing these will help you become a more well rounded and efficient project manager.

1. Project planning

At its core, a  project plan  (sometimes called a project charter) is a blueprint of the key elements your project needs to succeed. Typically a project plan will include seven things:

Goals and  project objectives

Success metrics

Stakeholders  and  roles

Scope  and  budget

Milestones ,  deliverables , and  project dependencies

Timeline  and  schedule

Communication plan

Some of these things, like your goals or your milestones, might already be defined in your project roadmap or brief. But your project plan is where all of these project elements come together to create a cohesive picture of your upcoming work.

A lot of planning goes into the beginning of the year for what our vision is and where we will be by the end of that particular year. Once that is done, we summarize it in a project so it's visible to everyone... Having that visual representation in Asana makes it easier to move things around.”

2. Project scoping

Project scope is the size, goals, and limitations (i.e., deadlines and resources) for your project. Your project scope will define what you can achieve within a certain timeframe and budget. Setting and defining your project scope is important in order to prevent scope creep , which is when your project deliverables outgrow your original project scope.

In order to improve your project scoping skills, practice setting project scope early and often. Once you’ve set your project scope, share it with stakeholders and surface it frequently, so everyone is on the same page about the project’s aims and limitations. Use it as a point of reference, so you know when to say no to new asks.

We have been able to reduce the number of products that we’ve oversold and the number of times we have to contact the customer to push a ship date out.”

3. Writing a project brief

Your project brief outlines your general project objectives and how you plan to get there. This can serve as a helpful North Star to guide planning sessions.

The most important thing to remember about your project brief is that it’s a living document. As you develop your project plan and get input from stakeholders, you can adapt and update your project brief. In general, your project brief should contain a link to your project roadmap if you created one, a list of your project stakeholders and their responsibilities  (sometimes called a RACI chart), other relevant documentation or files, and any other high-level information your team might need.

Having executive oversight and insight into projects is key so we can quickly get up to speed on what is happening at any point.”

4. Hosting a project kickoff meeting

A kickoff meeting is an opportunity to align with your project stakeholders. This is your chance to clarify your project goals and scope, and share any documents you’ve already put together like your project roadmap, project brief, or supplemental documentation like a bill of materials for a marketing campaign or a creative brief for a design team.

To host a successful kickoff meeting, plan to share the documentation you have put together with project stakeholders. Then, host a brainstorming or Q&A session to align on any additional variables, like budget,  resources , or final deliverables.

5. Project roadmapping

A project roadmap is a high-level overview of your project’s key deliverables and timeline. Project roadmaps are helpful for complex initiatives with a lot of stakeholders because they help the entire project team get on the same page before the project even starts.

Traditionally, project roadmaps are created in Gantt chart-like software , in order to display a general schedule of your project as a horizontal bar chart. To create a project roadmap, use a tool like Timeline in Asana to create a rough timeline of your project, adding key milestones or important dependencies.

6. Mapping your project timeline

Your project timeline is the order and duration of events during your project lifecycle. Knowing your project timeline helps your team track project success and deliver the right assets on time.

In order to build a great project timeline, make sure you clarify the start and end dates of your project, as well as any key milestones. As you continue building out individual tasks and deliverables, set dependencies between tasks, and clarify the start and end date of each piece of work.

7. Task management

Once your project is officially underway, task management refers to how well you manage your and your team’s time. The best project managers have visibility into what their team is working on in real-time, so they can help their team effectively prioritize and execute work.

But you don’t have to magically know everything that’s happening in your project—instead, use task management software.  Task management software  is more than a to-do list—it’s a way to get a holistic view of all of the work happening in your project. With effective task management, you can empower your team to work more productively, efficiently, and effectively.

With Asana, we can see project progress and blockers, plus feedback and action items, all in one place. We're now able to complete work more efficiently and effectively, which has become even more critical while working from home. We’d be lost without it!”

8 technical skills all project managers need

Soft skills: check. Hard skills: got it. The only thing you have left to master are technical skills!

Technical skills refer to your knowledge of specific tools and softwares within project management. These tools aren’t hard to learn—as we mentioned before, modern project management is built to be flexible and easy to use. These eight skills are aspects of project management roles you should become familiar with, so you know when and how to leverage them.

1. Project management software skills

Project management software  has come a long way from legacy tools that were difficult to use and required a project management professional to implement. But like any tool, even easy-to-use ones, the software you choose takes time to learn and truly master. Make sure the tool you select has a written  guide  and  helpful videos  to teach you the ins and outs of how to use it.

2. Gantt charts

Gantt charts are a way to visualize your project as a horizontal bar chart, where each bar represents a piece of work and the length of each bar represents the amount of time that work will take.

Project milestones

Dependencies

Real-time project progress

Start and end dates

Traditional Gantt chart technology can be tricky to use and limited in scope, which is why, at Asana, we took the best of Gantt chart technology and created  Timeline , a Gantt-chart like tool that helps you see how all of the pieces fit together.

Launching an album has so many moving parts, and Asana helps us track every detail, who’s responsible for it, and when it needs to be completed.”

3. Kanban boards

Another popular type of visual project management is the  Kanban board . Each column in a Kanban board represents a stage of work, like  New ,  In progress , or  Done . Individual work is represented by cards, which move through the columns until they’re completed.

Kanban boards tools  are a popular visual project management tool for lean project management teams, particularly product, engineering, and software development teams. They’re an Agile methodology , designed to be adaptable and flexible to adjust to development needs in real-time.

4. Agile management

Agile management is a lean project management methodology that’s particularly popular with product, engineering, and software development teams. Agile operates on a system of continuous improvement and incremental evolution, and it encompasses several lean methodologies, like lean portfolio management ,  Scrum , and  Kanban .

In order to manage an Agile team, it's the project manager’s job to coordinate between team members and stay flexible. This can mean changing the project schedule, aligning with teams working on a different project, or just staying in touch with effective communication.

5. Workload management

If you’ve managed projects before, you know how hard it is to gain clarity on who is working on what—but it doesn’t have to be.  Workload management  helps you measure your team’s bandwidth and make sure they aren’t over- or under-worked. It’s an interactive process that doesn’t have a beginning or end state—rather, an effective project manager will continuously monitor their team’s workload to ensure no one is burning out.

There are two steps to using workload management software . First, start by figuring out your team’s capacity, competencies, and current workload. From there, allocate resources based on individual workload, or rebalance workloads as needed.

6. Cost management

In project management, cost management is considering how each task impacts your budget at every stage of the project. Cost management is a key part of project leadership, and an important element of whether or not your project is a success. Staying within budget is as important as hitting your project due date, and cost management can help you get there.

To manage cost effectively, good project managers define their costs and budget at the beginning of a project. Make sure project stakeholders and team members all understand the budget. Then, during the project, keep cost and budget in mind. Check in on your spending several times during the project to make sure you aren’t overshooting your budget. Once the project is completed, tally predicted cost vs. actual cost to determine how effective your cost management strategies were. This can also help you benchmark for future projects.

7. Project portfolio management

With project portfolio management (PMM), you can get a bird’s-eye view of your team’s work across multiple projects. Unlike traditional project management, PMM involves working on multiple projects or large-scale initiatives simultaneously. Project portfolio management tools help you get a holistic view of all of your team’s work in real-time, so you can connect strategy to execution.

Portfolios are also a key Asana feature for our team. It is a great tool for our executive team so they can see our big pieces of work all in a single place with the status, progress and ownership. Our CEO visits our portfolio daily and adds comments. He loves to be able to see what's going on in a snapshot.”

8. Change management

If you’ve ever rolled out a big organizational change, you’ve likely practiced change management, even if you didn’t know it. Change management is the process of introducing organizational change—like new processes or tools—over a set period of time to make them easier to adapt to.

At Asana, we use the Asana Way of Change, a six step process developed by our Customer Success team that incorporates proven change management strategies. To learn more,  read our guide to change management .

The standard of our creative team, for a while, was just to react to work. But we’ll never do the best work we possibly can without a clear process.”

How to build your project management skills

Twenty five skills might feel like a lot, but remember that you don’t need to master every skill in this list. Some, like Agile, are only relevant for specific teams. Others, like organization, become virtually effortless with a little focus and great tools .

Keep in mind that developing your project management skills takes practice. Challenge yourself to focus on one or two new skills for each project—whether that’s trying out a new  visual form of project management  like Kanban, drafting your first ever project plan, or leaning into time-management.

There are also classes you can take to develop hard and soft project management skills. Though you no longer need certifications in order to be considered a project manager, the  Project Management Institute  (PMI) offers courses, learning events, and their famous  Guide to the Project Management Body of Knowledge (PMBOK® Guide) , which was the first project management guide ever published.

Finally, once you’ve  selected a project management tool , you can also take their classes to learn technical project management skills. At Asana, we’ve developed the  Asana Academy  and  How to Asana  series to help new project managers learn new soft, hard, and technical skills.

Build your project management toolkit

If you manage a project, you’re a project manager—and you likely already have some key project management skills. The most important thing is to be intentional, listen to your team, and collaborate with your team members. The rest will follow.

Project management doesn’t need to be complex. Asana was designed specifically to keep project manager’s organized, with tools, automations, and customizations built for collaborating and coordinating everything from a simple brainstorming session to a full-fledged product launch. 

Related resources

How Asana uses work management for employee onboarding

6 ways to develop adaptability in the workplace and embrace change

4 ways to establish roles and responsibilities for team success

9 tips for taking better meeting notes

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A Short Guide to Building Your Team’s Critical Thinking Skills

• Matt Plummer

Critical thinking isn’t an innate skill. It can be learned.

Most employers lack an effective way to objectively assess critical thinking skills and most managers don’t know how to provide specific instruction to team members in need of becoming better thinkers. Instead, most managers employ a sink-or-swim approach, ultimately creating work-arounds to keep those who can’t figure out how to “swim” from making important decisions. But it doesn’t have to be this way. To demystify what critical thinking is and how it is developed, the author’s team turned to three research-backed models: The Halpern Critical Thinking Assessment, Pearson’s RED Critical Thinking Model, and Bloom’s Taxonomy. Using these models, they developed the Critical Thinking Roadmap, a framework that breaks critical thinking down into four measurable phases: the ability to execute, synthesize, recommend, and generate.

With critical thinking ranking among the most in-demand skills for job candidates , you would think that educational institutions would prepare candidates well to be exceptional thinkers, and employers would be adept at developing such skills in existing employees. Unfortunately, both are largely untrue.

• Matt Plummer (@mtplummer) is the founder of Zarvana, which offers online programs and coaching services to help working professionals become more productive by developing time-saving habits. Before starting Zarvana, Matt spent six years at Bain & Company spin-out, The Bridgespan Group, a strategy and management consulting firm for nonprofits, foundations, and philanthropists.  

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