FEDEX GROUND Special Assignment Clerk Salary in the United States

How much does an Special Assignment Clerk make at companies like FEDEX GROUND in the United States? The average salary for Special Assignment Clerk at companies like FEDEX GROUND in the United States is $39,649 as of April 24, 2024, but the range typically falls between $35,046 and $44,252 . Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does an Special Assignment Clerk do at companies like FEDEX GROUND?

Job summary.

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone • Reviews, researches and/or enters data in various systems to support respective functional area • Compiles data and provides various regular and adhoc reports to management for review and determination • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review • Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions: • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Previous clerical or customer service experience preferred

Required Skills, Abilities and / or Licensure

• General business skills such as typing; data entry and review; and use of phone, copier, and fax • Software skills, including use of Microsoft Office software and web-based applications • Customer service skills necessary to effectively and professionally respond to requests • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

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Average total cash compensation.

Includes base and annual incentives

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Browse Special Assignment Clerk Jobs in Major Cities

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COMMENTS

  1. FEDEX GROUND Special Assignment Clerk Salary

    The average salary for Special Assignment Clerk at companies like FEDEX GROUND in the United States is $39,514 as of February 26, 2024, but the salary range typically falls between $34,927 and $44,101. ... The chart shows total cash compensation for the FEDEX GROUND Special Assignment Clerk in the United States, which includes base, and annual ...

  2. Salary: Fedex Special Assignment Clerk

    The estimated total pay for a Special Assignments Clerk is $54,337 per year in the United States area, with an average salary of $48,504 per year. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users.

  3. FedEx Ground Special Assignment Clerk Hourly Pay

    The estimated total pay range for a Special Assignment Clerk at FedEx Ground is $19-$31 per hour, which includes base salary and additional pay. The average Special Assignment Clerk base salary at FedEx Ground is $24 per hour. The average additional pay is $0 per hour, which could include cash bonus, stock, commission, profit sharing or tips.

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