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24 The Importance of Research in Public Relations

Research is a crucial component of the public relations process. There are several key reasons why research is so important. First, research allows us to develop a PR strategy . For example, in our cookie example, research allows us to develop a strategy for one of our key publics with nostalgia as a main focus. This information will allow us to design specific campaigns with particular targets and goals, to ensure we aren’t wasting time, money, and energy. This helps public relations operate as a strategic function of the organization, contributing to overall organizational goals and objectives .

Another reason why research is so important in public relations is that it can be used to measure the effectiveness of our public relations efforts. For example, we can measure how often our key public is purchasing Scrumpties cookies before our campaign, during our campaign, and after out campaign. This way, we can understand if our campaign has an impact purchasing habits. Was the campaign worthwhile? Was it effective? Research helps us answer these questions and justify the value of public relations within organizations by directing funds to effective strategies.

If we do research before we begin communicating, we can ensure we are capturing the views of our publics . We can identify key publics, develop targeted communications based on what is important to our publics, and build relationships with those publics who may be interested in our messaging. This contributes to two-way communication , instead of outdated methods of disseminating information one way to our publics (Grunig, 1992). Research is what allows us to understand our publics, their needs, and their values, and ensures that we are as effective and strategic as possible in the public relations process.

If we didn’t do research, PR would not be a key strategic function of organizations. Instead, we would be making decisions based on hunches and instinct, and generating publicity without any clear sense of who our publics are and what matters to them. As a central, strategic function of organizations, public relations relies on research to identify issues, problem solve, prevent and manage crises, develop and maintain relationships with publics, and deploy useful strategies and campaigns to support organizational goals and objectives. Being able to understand, conduct, and report on research also allows public relations professionals to demonstrate the value and worth of PR activities and helps ensure PR is part of the organization’s dominant coalition. In short, research matters!

This chapter is a very brief introduction to public relations research. Research is complicated, and you will learn a lot more about research design, methods, and best practices throughout your degree. For now, it is important that you recognize why research is so important in public relations, and that you are aware of its critical function within the public relations process ( RACE ). You should know the difference between formal and informal research, understand what quantitative and qualitative research means, and be aware of two key research techniques: surveys and focus groups.

Grunig, J. E. (Ed.). (1992).  Excellence in public relations and communication management . Lawrence Erlbaum Associates.

A plan of action or policy designed to achieve a major or overall aim

A goal is something that a person or group is trying to achieve.

An objective is a goal expressed in specific terms.

Any group(s) of people held together by a common interest. They differ from audiences in that they often self-organize and do not have to attune to messages; publics differ from stakeholders in that they do not necessarily have a financial stake tying them to specific goals or consequences of the organization. Targeted audiences, on the other hand, are publics who receive a specifically targeted message that is tailored to their interests.

A process by which two people or groups are able to communicate with each other in a reciprocal way

A process when a person or group sends a message and receives no feedback of any kind from the receiver

RACE formula includes Research, Action planning & Analysis, Communication, Evaluation

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8.1 Importance of Research in Public Relations Management

Public relations professionals often find themselves in the position of having to convince management to fund research, or to describe the importance of research as a crucial part of a departmental or project budget. Research is an essential part of public relations management. Here is a closer look at why scholars argued that conducting both formative and evaluative research is vital in modern public relations management:

• Research makes communication two-way by collecting information from publics rather than one-way, which is a simple dissemination of information. Research allows us to engage in dialogue with publics, understanding their beliefs and values, and working to build understanding on their part of the internal workings and policies of the organization. Scholars find that two-way communication is generally more effective than one-way communication, especially in instances in which the organization is heavily regulated by government or confronts a turbulent environment in the form of changing industry trends or of activist groups. See, for example, Grunig (1984), pp. 6–29; Grunig (1992a; 2001); Grunig, Grunig, and Dozier (2002); Grunig and Repper (1992).
• Research makes public relations activities strategic by ensuring that communication is specifically targeted to publics who want, need, or care about the information. Ehling and Dozier (1992). Without conducting research, public relations is based on experience or instinct, neither of which play large roles in strategic management. This type of research prevents us from wasting money on communications that are not reaching intended publics or not doing the job that we had designed them to do.
• Research allows us to show results , to measure impact, and to refocus our efforts based on those numbers. Dozier and Ehling (1992). For example, if an initiative is not working with a certain public we can show that ineffectiveness statistically, and the communication can be redesigned or eliminated. Thus, we can direct funds toward more successful elements of the public relations initiative.

Without research, public relations would not be a true management function . It would not be strategic or a part of executive strategic planning, but would regress to the days of simple press agentry, following hunches and instinct to create publicity. As a true management function, public relations uses research to identify issues and engage in problem solving, to prevent and manage crises, to make organizations responsive and responsible to their publics, to create better organizational policy, and to build and maintain long-term relationships with publics. A thorough knowledge of research methods and extensive analyses of data also allow public relations practitioners a seat in the dominant coalition and a way to illustrate the value and worth of their activities. In this manner, research is the strategic foundation of modern public relations management. Stacks and Michaelson (in press).

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8.2: Purpose and Forms of Research

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The purpose of research is to allow us to develop strategy in public relations in order to (a) conduct our campaigns with specific purpose and targeted goals, (b) operate as a part of the overall strategic management function in an organization, and (c) measure the effectiveness of public relations efforts. By conducting research before we communicate, we revise our own thinking to include the views of publics. We can segment those publics, tailor communications for unique publics, send different messages to specifically targeted publics, and build relationships by communicating with publics who have an interest in our message. This type of planning research is called formative research because it helps us form our public relations campaign.Stacks (2002). Formative research is conducted so that we can understand what publics know, believe, or value and what they need or desire to know before we began communicating. Thereby, public relations does not waste effort or money communicating with those that have no interest in our message.

Research also allows public relations professionals to show the impact made through their communication efforts after a public relations campaign. This type of research is called evaluation research . Using both forms of research in public relations allows us to communicate strategically and to demonstrate our effectiveness. For example, formative research can be used to determine the percentage of publics who are aware of the organization’s policy on an issue of concern. Through the use of a survey, we might find that 17% of the target public is aware of the policy. Strategically, the organization would like more members of that public to be aware of the organization’s policy, so the public relations department communicates through various channels sending targeted messages.

After a predetermined amount of time, a survey practically identical to the first one is conducted. If public relations efforts were successful, the percentage of members of a public aware of the organization’s policy should increase. That increase is directly attributable to the efforts of the public relations campaign. We could report, “Members of the community public aware of our new toxic waste disposal initiative increased from 17% to 33% in the last 2 months.” Measures such as these are extremely common in public relations management. They may be referred to as benchmarking because they establish a benchmark and then measure the amount of change, similar to a before-and-after comparison.Stacks (2002); Broom and Dozier (1990). The use of statistically generalizable research methods allows such comparisons to be made with a reasonable degree of confidence across various publics, geographic regions, issues, psychographics, and demographic groups.

In this section, we will provide a brief overview of the most common forms of research in public relations management and providing examples of their uses and applications and professional public relations. Building upon that basic understanding of research methods, we then return to the theme of the purpose of research and the importance of research in the public relations function.

Formal Research

Research in public relations can be formal or informal. Formal research normally takes place in order to generate numbers and statistics that we can use to both target communications and measure results. Formal research also is used to gain a deeper, qualitative understanding of the issue of concern, to ascertain the range of consumer responses, and to elicit in-depth opinion data. Formal research is planned research of a quantitative or qualitative nature, normally asking specific questions about topics of concern for the organization. Formal research is both formative , at the outset of a public relations initiative, and evaluative , to determine the degree of change attributable to public relations activities.

Informal Research

Informal research is collected on an ongoing basis by most public relations managers, from sources both inside and outside of their organizations. Informal research usually gathers information and opinions through conversations. It consists of asking questions, talking to members of publics or employees in the organization to find out their concerns, reading e-mails from customers or comment cards, and other informal methods, such as scanning the news and trade press. Informal research comes from the boundary spanning role of the public relations professional, meaning that he or she maintains contacts with publics external to the organization, and with internal publics. The public relations professional spends a great deal of time communicating informally with these contacts, in an open exchange of ideas and concerns. This is one way that public relations can keep abreast of changes in an industry, trends affecting the competitive marketplace, issues of discontent among the publics, the values and activities of activist groups, the innovations of competitors, and so on. Informal research methods are usually nonnumerical and are not generalizable to a larger population, but they yield a great deal of useful information. The data yielded from informal research can be used to examine or revise organizational policy, to craft messages in the phraseology of publics, to respond to trends in an industry, to include the values or priorities of publics in new initiatives, and numerous other derivations.

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Community Relationships and the Practice of Public Relations in Higher Education

• Published: 01 March 2007
• Volume 13 , pages 47–59, ( 2007 )

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In 2004 the Finnish Universities Act was amended to include a third strand as an essential part of research and teaching. This paper focuses on relationship building to explore whether this approach would be helpful in developing university–community relationships and educational public relations. By means of a dialogic community relations model the paper suggests that different forms of social interaction and communication strategies are needed in relationshipbuilding, maintenance and enhancement; but, when aiming at collaborative community relationships, priority should be given to the development of the two dialogic strategies.

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