lesson plan in analytical listening in problem solving

English 10 Quarter 1 – Module 6: Analytical Listening in Problem Solving

This module was designed and written with you in mind. Primarily, its scope is to teach you how to employ your analytical listening skills in problem solving.

While going through this module, you are expected to:

1. Listen analytically to messages from audio materials.

2. Evaluate texts through analytical listening in terms of accuracy and validity.

3. Use analytical listening in problem solving.

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Analytical Listening: definition and theory

Analytical Listening Style: this article describes the concept of the Analytical Listening Style in a practical way. This article begins with a general definition of the Analytical Listening style, followed by some examples, its pitfalls and the connection of this listening style with problem solving. Enjoy reading!

What is Analytical Listening?

The definition of analytical listening.

Analytical Listening is about the ability and the capacity to properly analyse what is being said. This not only means understanding what the other person is saying and what they mean to say, but also being able to divide difficult questions into separate parts in order to get to the core.

Analytical Listening sounds easier than it is. Distinguishing between central and peripheral issues is a prerequisite.

Apart from that, common listening techniques help. The objective of Analytical Listening is to quickly see logical connections, as well as detecting possible gaps in all the information.

Listening, Summarising and Dig deeper (LSD) technique

The LSD technique is definitely useful when it comes to Analytical Listening. It stands for Listening, Summarising and Dig deeper.

Listening is actually hearing what the other is saying. This means full concentration on the other’s story is needed, as well as a thorough sinking in of the information.

Briefly summarising what the other is saying is usually enough to get to the core.

Moreover, it causes the other to feel like they are being heard and able to offer additions if the summary is (not) yet complete. By giving a short summary, the listener gives themselves time to let the information sink in and understand what they just heard. This is followed by digging deeper to get down to the core.

Origin from Audio Productions?

Analytical Listening is originally a way of listening to audio productions, where the meaning of the sounds is interpreted correctly by the listener.

It is often used by professionals working on audio productions.

This Listening Style is actively engaged with the music they are listening to; each element of a piece of music is analysed in order to understand the intentions of the composer and/or lyricist. During Analytical Listening, the listener looks for the deeper meaning of what is heard. Sound itself has no meaning; it’s about the underlying layer.

When someone says something, it’s not just about the contents. It’s especially the way they say it that gives meaning to the words. This intonation also applies in music.

The underlying emotional implications of a musical performance indicate the composer’s meaning and intentions. Music is more than simply a mix of sounds. The composer and/ or lyricist is always trying to convey a meaning or emotion, such as happiness, sadness, anger, or love.

Thus, music can be made about an endless array of subjects and emotions . This means there are many details for the listener to find. It’s about finding out the message behind the message.

Analytical capacity

Analytical ability is very useful in many other occupations as well, however. Think of leadership roles, technical occupations, and the medical world, where it comes down to making many analyses.

Listening analytically means looking at differences, possible risks , and the things that make no sense. By analysing these, the cause of the problem becomes clear.

Addressing this will make the information clearer for both parties. In some cases, the analytical listener will cause the other to feel annoyed. The other may feel ‘caught’ regarding the fact that they did not provide complete information. By supporting and encouraging them, both parties will find common ground again.

Analytical capacity is a trait that applies to the analytical listener. This analytical ability is a quality that usually goes hand in hand with other abilities one has, such as empathic capacity , inquisitiveness, curiosity, desire to learn, being critical and open-minded.

Analytical capacity is a mixture of all these traits and abilities.

Apart from the power of this Listening Style, there are also a number of pitfalls. For example, those who are strongly analytically minded and capable of good analytical thought tend to think things through too much and hesitate too much before coming up with a final judgment.

Because of their analytical capacity, such a person will first go over all the options, weigh them, and closely examine all the pros and cons before making a choice. The indecisiveness this brings may be experienced by their environment as highly annoying.

The previously mentioned danger that the conversation partner will feel attacked is also a potential issue. This is because the analytical listener ask a lot of questions, which can make them seem distrustful towards their conversation partner.

Besides deeper questions, the analytical listener will ask many ‘why’ questions, which people will often not be able to answer. The tip is to look for the answers together and not put the other on the spot. That could be felt as a negative confrontation, which stalls the conversation and could make it take a different turn.

Apart from that, the analytical listener is ‘allergic’ to ad hoc solutions that should be implemented in the short term.

In some situations, however, they will need to accept these because not doing so would interfere with business operations.

To the analytical listener, this will feel like implementing poorly thought out solutions without having made a correct diagnosis. Depending on the situation, the analytical listener may have to learn to accept this.

Analytical Listening & Decision Making

Analytical Listening forms one of the foundations of good decision making. Listening thoroughly and analytically makes it easier to reconstruct a situation and find a solution rationally. This will then lead to optimal decisions. Especially when it comes to decision making,

Analytical Listening is a large part of a leadership skill set. Complex problems are more easily understood, meaning a better prediction can be made as to which solution or method would be best. It can therefore contribute to all kinds of business roles that call for good planning and decision making.

Listening Skills Course: The Ultimate Workplace Soft Skills Increase your Listening Skills to Advance Your Career   More information

Analytical Listening & Problem Solving

Moreover, Analytical Listening helps bring balance to a conversation and process information objectively.

In conversation with others, feeling plays an important role. When the atmosphere of the conversation is good, chances are objectivity will disappear into the background.

Being mindful of this allows for a balance to be created between feeling and logical reasoning. Analyses of causes can be made, after which the consequences of a problem can be better detected as well. An analytical listener is able to critically look at elements of a problem and apply models to them.

By distinguishing main problems from partial problems, the analytic listener can collect a lot of information, then research it.

It’s Your Turn

What do you think? What are your experiences with Analytical Listening? Do you recognize the practical explanation or do you have any more additions? Does Analytical Listening help you to get to the core of the problem or to make decisions more easily?

Share your experience and knowledge in the comments box below.

More information

• Bonet, D. (2001). The business of listening a practical guide to effective listening . Crisp Learning.
• Gearhart, C. C., Denham, J. P., & Bodie, G. D. (2014). Listening as a goal-directed activity . Western Journal of Communication, 78(5), 668-684.
• Thompson, K., Leintz, P., Nevers, B., & Witkowski, S. (2010). The integrative listening model: An approach to teaching and learning listening . Listening and human communication in the 21st century, 266-287.

How to cite this article: Mulder, P. (2019). Analytical Listening . Retrieved [insert date] from Toolshero: https://www.toolshero.com/communication-methods/analytical-listening/

Original publication date: 08/15/2019 | Last update: 12/19/2023

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Patty Mulder

Patty Mulder is an Dutch expert on Management Skills, Personal Effectiveness and Business Communication. She is also a Content writer, Business Coach and Company Trainer and lives in the Netherlands (Europe). Note: all her articles are written in Dutch and we translated her articles to English!

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4 Effective Steps to Use Analytical Listening in Problem Solving

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Analytical listening is a technique that can be used to identify different elements of a problem and find potential solutions. It involves breaking down a problem into smaller components and examining each part individually. In this article, we’ll take a look at what analytical listening is and what steps you can take to use analytical listening in problem-solving.

Learn and learn on the go!

Why is analytical listening important in problem-solving?

Analytical listening helps us understand the root cause of problems and find better solutions.

Listening with analytical thinking is important because it enables us to assess what we are hearing, whether information makes sense, how well data fits together, and if there might be a solution to the problem.

How can analytical listening help in our daily lives?

Because analytical listening allows you to assess what you are hearing before making judgments or taking action, this skill has many uses for day-to-day communication.

It can improve self-awareness when you ask yourself questions such as:

• “What am I interpreting from the speaker’s words and body language?”
• “Does this make sense? Does it fit in with what I know?”
• “What emotions am I experiencing right now, and are they affecting what I am hearing?”
• “What are some potential solutions to this problem?”

It can help you in your daily interactions by allowing you to clarify information that is important for making decisions. For example, analytical listening could be used when speaking with clients about their opinions on how well a product worked during testing.

You would ask analytical questions such as:

• “How did using our product compare to other products you have tried before?”.
• “What did you like about our product?”
• “What are some areas you think we could improve?”
• “Based on your experience, what do you think would be a good solution to this issue?”.

The client’s answers to these questions can help your team understand what worked well and what could use improvement.

This allows clients who may not be very descriptive about their experiences an opportunity to share more details so both parties can come up with solutions together. It also gives the option of asking questions if there is any confusion.

Here’s an audio tutorial covering 20+ probing questions you can ask your customers. Check it out!

Importance of analytical listening in daily communication

Analytical listening can positively impact your life because it helps you solve problems, improve relationships with people around you , and become a better problem solver.

Analytical listening is the process of focusing on what others are saying without being emotionally involved or reacting instantly to their words.

It allows us to listen attentively, avoid interruptions, and acknowledge our thoughts and those of other people during communication. This focus also gives us time to better understand issues from various angles, which ultimately leads to more effective solutions.

4 Steps to Use Analytical Listening in Problem Solving

Now that we understand what analytical listening is and why it’s important, let’s look at four steps you can use to use analytical listening during problem-solving effectively.

The following four steps will help you:

• Understand the problem
• Identify the root cause of the problem
• Come up with potential solutions
• Evaluate and implement

Step One: Understand the problem

When we listen carefully, we can understand the full extent of the problem. We may hear things we overlooked before. This is especially important when trying to solve a complex issue. By understanding all the details, we can develop a better plan for solving it.

Let’s examine a common scenario at work. Your colleague comes to you with a problem and asks for your help. If you don’t listen carefully, you may not understand the full extent of the problem. This can lead to frustration on both sides. If the issue is not resolved, it can affect your working relationship and performance.

But if you listen carefully, you’ll be able to understand the full extent of the problem and create a better plan for solving it because you have all the necessary information.

Step Two: Identify the root cause of the problem

Once we understand the problem, we need to identify the root cause. This can be challenging, especially if there are multiple causes. However, analytical listening helps us to focus on the most important issues.

The root cause is the underlying reason for a problem. It’s often not obvious, and it can take some time to find it. But, once we identify the root cause, we can develop a better solution.

Let’s go back to the scenario where your colleague comes to you with a problem. If analytical listening was used, both of you would have already understood the full extent of the issue, and there wouldn’t be any misunderstandings or frustrations about what was wrong.

Step Three: Generate potential solutions

Once we have a complete understanding of the problem, it’s time to come up with some solutions. Brainstorming is an effective way to generate potential ideas quickly. We can also sort through these options and choose which ones are most appropriate for solving the specific problem at hand.

In the example with the colleague, analytical listening helps you come up with creative and effective ideas because all the necessary information is available to you.

Step Four: Evaluate and implement

We’ve gathered information from analytical listening and asked questions that help us understand the root causes of problems to identify potential solutions. Finally, it’s time to decide on one solution that will solve our problem effectively.

In the example with your colleague, analytical listening will help you evaluate and implement solutions because you can focus on the most appropriate options.

These steps can be used independently or together as part of a comprehensive problem-solving strategy!

Improve your listening skills and transform the way you communicate with customers!

Examples of analytical listening at work..

You’re in a meeting, and your manager asks for your opinion on a problem. You listen carefully to understand the full extent of the problem. You ask questions to get more information and identify the root cause. Based on this information, you develop a solution that you think will work best.

You’re working on a project, and you’ve hit a roadblock. Your colleague comes over to talk to you about it. After listening to your colleague’s explanation of the problem, you think about how you could approach solving it. You ask clarifying questions and then offer a potential solution.

You receive an email from your client asking for some information. You read the email carefully and identify the question that needs to be answered to move forward with a specific task. Based on this information, you write a response with the information your client needs.

How to improve your analytical listening skills

Practicing analytical listening will help you improve your communication skills, which are essential for success at work. Here are some practical tips to get started:

Practice active listening​​

It’s easy to focus on other things while someone else is talking, but it means that we’re not fully present during the conversation because our minds are somewhere else. Active listeners maintain eye contact with their conversational partners. They stay engaged during the entire discussion by asking relevant follow-up questions if necessary after they’ve heard everything that needs to be said.

Be aware of body language

Our words communicate our thoughts and ideas, but they don’t always tell the whole story. Our body language says a lot about how we feel. Even if you are saying the right words, your body language may communicate doubt or anger. When you’re listening to someone else, pay attention to their nonverbal cues so you can fully understand how they feel about a situation.

Ask clarifying question​s

The questions we ask to play a critical role in analytical listening. We need to ask the correct type of question to get the most accurate information. Ask open-ended and clarifying questions to ensure you’ve heard everything correctly.

Stay calm and patient​

When we’re stressed, it’s challenging to focus on anything else but our own problems. However, analytical listening requires us to be patient and listen attentively to understand the situation entirely. It’s also important not to judge or criticize ideas during brainstorming sessions.

Now that you understand how analytical listening can help you in many aspects of your life try to use analytical listening in problem-solving and see how much more effective you can be in your day-to-day activities.

Recommended Resources:

To keep learning and developing your listening skills, we recommend the following resources:

The Art of Listening: 8 Qualities That Make Great Listeners

Why Listening Is Important In Communication With Customers

The Power of Appreciative Listening: Definition, Examples, and Tips

Critical Listening: 4 Steps for Career Success

5 Types of Listening You Need to Know

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79 Problem-Based Lesson Plan Template

Problem-based lesson plan template.

For additional information on Problem-based instruction, please visit our Teaching Strategies page of the MNSU Instructional Design Services .  In order to implement a problem-based instruction lesson in your classroom, there are a few planning steps to consider.  Fill in the blanks with your lesson-specific information in order to plan your problem-based lesson.

1. Develop clear and measurable learning objectives (including cognitive and behavioral objectives) – based on Bloom’s Taxonomy

• Students will be able to {verb} {noun}.

Ex: Students will demonstrate the methods of organismal biologists, including observation, phylogenetics, experimentation, and form/function studies.

2. Identify the learning resources students will need to access at home before coming to class.  These resources are generally what you would normally do in a traditional lecture format class (lecture, videos, etc)

• Reading materials
• Watch instructional video xxx (name of the video) for xx minutes http://www …
• Exercise on worksheets, if any
• Suggest other learning resources

Ex:  Before class on Thursday, please watch instructional video #1.

Learning Resources my lesson will include:

• __________________________________

Technology Resources I will need to create the pre-class learning resources:

3. Prepare the real-world, contextual problem that students will use to explore the content.  You can either create a problem or select one from an existing problem bank.  Follow the guidelines below for both selecting and creating a problem.

Garner’s (2010) suggested PBL problem elements:

• The topic of concern captures the attention and interest of participating students.
• Students are required to make judgments and decisions by analyzing a variety of options in choosing their best course of action.
• The proposed problem has a level of complexity that involves all team members in the data gathering and decision-making phases.
• Questions are open-ended and invite group members to participate.
• There is a direct connection between the PBL scenario and course learning outcomes.

Students should be able to answer the following four questions when working towards a problem solution:

• What do I know (about the problem or issue)
• What do I need to know to solve it?
• How do I get that information?
• How do I apply that information to determine a solution?

You can also use created problems from resources like the University of Delaware’s PBL Clearninghouse

My problem:

Ex: (From A Principles of Organismal Biology course)

200,000 people applied to be a part of the Mars colonization project. The 40 candidates that were selected have asked you, a biologist, to describe for them what plant or animal life might exist on Mars or what life might exist on Mars eventually through colonization, adaptation, and mutation. Based on your knowledge of Earth biology, what might a Mars plant or animal look like? How could you prepare the colonist for creatures or life they might encounter?

4. Define the procedures for in-Class problem analysis that your students will be completing. Let students know if they need to bring or prepare anything before class.   The idea is to create an active learning environment where students interact with the content and the instructor acts as a guide.   Activities should scaffold the students into the problem solution.

• Establish ground rules for participation
• Assign discussion groups or roles in the problem-solving process
• Students define facts and significant information surrounding the problem
• Pose challenging questions to further discussion
• Students define objectives and possible solutions

Activities students will complete analyzing the problem:

Technology Resources my students will need to complete the analysis:

Ex: Create a graphic organizer of your choice (graphic, infographic, flyer, blog, etc) that  illustrates the lineages of life. Categorize them by one of the following: their biodiversity, anatomy, physiology, development, behavior, biogeography, fossil record,  or ecology.  Then hypothesize how the lineage might be extended to include extraterrestrial life and add those branches to your organizer.

5. Identify any post-analysis activities that your students will be completing.

• Shift context – students see problem or solution from another point of view
• Follow up discussion
• Shift time frame – “what’s next?”, “How could this situation be different?”

Activities students will complete post-analysis:

Technology Resources my students will need to complete the post-analysis activities:

Ex: Write a counterargument to your problem solution.  Take the side of those who might not agree with your conclusions.  What alternatives or arguments against your theories exist?

• Create the assessments that you will use for determining students’ mastery of the learning objectives.
• Formative/Summative
• Challenging questions
• Interactive quizzes
• Problem solution presentations

Ex: Using what you have learned in this class, present and describe a lifeform colonist might encounter in the Martian environment. Visuals, such as a drawing, would be useful to help the colonists identify possible lifeforms. Use the scientific method to present your lifeform hypothesis.

Assessment(s) I will use in my problem-based lesson:

Technology Resources my students will need to complete the assessment(s):

7. Verify that your assessments and activities align to the learning objectives.  Do they allow your students to demonstrate that they have achieved the learning objectives?

Maverick Learning and Educational Applied Research Nexus Copyright © 2021 by Minnesota State University, Mankato is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License , except where otherwise noted.

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