problem solving steps of science

What is the Scientific Method: How does it work and why is it important?

The scientific method is a systematic process involving steps like defining questions, forming hypotheses, conducting experiments, and analyzing data. It minimizes biases and enables replicable research, leading to groundbreaking discoveries like Einstein's theory of relativity, penicillin, and the structure of DNA. This ongoing approach promotes reason, evidence, and the pursuit of truth in science.

Updated on November 18, 2023

Beginning in elementary school, we are exposed to the scientific method and taught how to put it into practice. As a tool for learning, it prepares children to think logically and use reasoning when seeking answers to questions.

Rather than jumping to conclusions, the scientific method gives us a recipe for exploring the world through observation and trial and error. We use it regularly, sometimes knowingly in academics or research, and sometimes subconsciously in our daily lives.

In this article we will refresh our memories on the particulars of the scientific method, discussing where it comes from, which elements comprise it, and how it is put into practice. Then, we will consider the importance of the scientific method, who uses it and under what circumstances.

What is the scientific method?

The scientific method is a dynamic process that involves objectively investigating questions through observation and experimentation . Applicable to all scientific disciplines, this systematic approach to answering questions is more accurately described as a flexible set of principles than as a fixed series of steps.

The following representations of the scientific method illustrate how it can be both condensed into broad categories and also expanded to reveal more and more details of the process. These graphics capture the adaptability that makes this concept universally valuable as it is relevant and accessible not only across age groups and educational levels but also within various contexts.

Steps in the scientific method

While the scientific method is versatile in form and function, it encompasses a collection of principles that create a logical progression to the process of problem solving:

• Define a question : Constructing a clear and precise problem statement that identifies the main question or goal of the investigation is the first step. The wording must lend itself to experimentation by posing a question that is both testable and measurable.
• Gather information and resources : Researching the topic in question to find out what is already known and what types of related questions others are asking is the next step in this process. This background information is vital to gaining a full understanding of the subject and in determining the best design for experiments. 
• Form a hypothesis : Composing a concise statement that identifies specific variables and potential results, which can then be tested, is a crucial step that must be completed before any experimentation. An imperfection in the composition of a hypothesis can result in weaknesses to the entire design of an experiment.
• Perform the experiments : Testing the hypothesis by performing replicable experiments and collecting resultant data is another fundamental step of the scientific method. By controlling some elements of an experiment while purposely manipulating others, cause and effect relationships are established.
• Analyze the data : Interpreting the experimental process and results by recognizing trends in the data is a necessary step for comprehending its meaning and supporting the conclusions. Drawing inferences through this systematic process lends substantive evidence for either supporting or rejecting the hypothesis.
• Report the results : Sharing the outcomes of an experiment, through an essay, presentation, graphic, or journal article, is often regarded as a final step in this process. Detailing the project's design, methods, and results not only promotes transparency and replicability but also adds to the body of knowledge for future research.
• Retest the hypothesis : Repeating experiments to see if a hypothesis holds up in all cases is a step that is manifested through varying scenarios. Sometimes a researcher immediately checks their own work or replicates it at a future time, or another researcher will repeat the experiments to further test the hypothesis.

Where did the scientific method come from?

Oftentimes, ancient peoples attempted to answer questions about the unknown by:

• Making simple observations
• Discussing the possibilities with others deemed worthy of a debate
• Drawing conclusions based on dominant opinions and preexisting beliefs

For example, take Greek and Roman mythology. Myths were used to explain everything from the seasons and stars to the sun and death itself.

However, as societies began to grow through advancements in agriculture and language, ancient civilizations like Egypt and Babylonia shifted to a more rational analysis for understanding the natural world. They increasingly employed empirical methods of observation and experimentation that would one day evolve into the scientific method . 

In the 4th century, Aristotle, considered the Father of Science by many, suggested these elements , which closely resemble the contemporary scientific method, as part of his approach for conducting science:

• Study what others have written about the subject.
• Look for the general consensus about the subject.
• Perform a systematic study of everything even partially related to the topic.

By continuing to emphasize systematic observation and controlled experiments, scholars such as Al-Kindi and Ibn al-Haytham helped expand this concept throughout the Islamic Golden Age . 

In his 1620 treatise, Novum Organum , Sir Francis Bacon codified the scientific method, arguing not only that hypotheses must be tested through experiments but also that the results must be replicated to establish a truth. Coming at the height of the Scientific Revolution, this text made the scientific method accessible to European thinkers like Galileo and Isaac Newton who then put the method into practice.

As science modernized in the 19th century, the scientific method became more formalized, leading to significant breakthroughs in fields such as evolution and germ theory. Today, it continues to evolve, underpinning scientific progress in diverse areas like quantum mechanics, genetics, and artificial intelligence.

Why is the scientific method important?

The history of the scientific method illustrates how the concept developed out of a need to find objective answers to scientific questions by overcoming biases based on fear, religion, power, and cultural norms. This still holds true today.

By implementing this standardized approach to conducting experiments, the impacts of researchers’ personal opinions and preconceived notions are minimized. The organized manner of the scientific method prevents these and other mistakes while promoting the replicability and transparency necessary for solid scientific research.

The importance of the scientific method is best observed through its successes, for example: 

• “ Albert Einstein stands out among modern physicists as the scientist who not only formulated a theory of revolutionary significance but also had the genius to reflect in a conscious and technical way on the scientific method he was using.” Devising a hypothesis based on the prevailing understanding of Newtonian physics eventually led Einstein to devise the theory of general relativity .
• Howard Florey “Perhaps the most useful lesson which has come out of the work on penicillin has been the demonstration that success in this field depends on the development and coordinated use of technical methods.” After discovering a mold that prevented the growth of Staphylococcus bacteria, Dr. Alexander Flemimg designed experiments to identify and reproduce it in the lab, thus leading to the development of penicillin .
• James D. Watson “Every time you understand something, religion becomes less likely. Only with the discovery of the double helix and the ensuing genetic revolution have we had grounds for thinking that the powers held traditionally to be the exclusive property of the gods might one day be ours. . . .” By using wire models to conceive a structure for DNA, Watson and Crick crafted a hypothesis for testing combinations of amino acids, X-ray diffraction images, and the current research in atomic physics, resulting in the discovery of DNA’s double helix structure .

Final thoughts

As the cases exemplify, the scientific method is never truly completed, but rather started and restarted. It gave these researchers a structured process that was easily replicated, modified, and built upon. 

While the scientific method may “end” in one context, it never literally ends. When a hypothesis, design, methods, and experiments are revisited, the scientific method simply picks up where it left off. Each time a researcher builds upon previous knowledge, the scientific method is restored with the pieces of past efforts.

By guiding researchers towards objective results based on transparency and reproducibility, the scientific method acts as a defense against bias, superstition, and preconceived notions. As we embrace the scientific method's enduring principles, we ensure that our quest for knowledge remains firmly rooted in reason, evidence, and the pursuit of truth.

The AJE Team

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Mechanics (Essentials) - Class 11th

Course: mechanics (essentials) - class 11th   >   unit 2.

• Introduction to physics
• What is physics?

The scientific method

• Models and Approximations in Physics

Introduction

• Make an observation.
• Ask a question.
• Form a hypothesis , or testable explanation.
• Make a prediction based on the hypothesis.
• Test the prediction.
• Iterate: use the results to make new hypotheses or predictions.

Scientific method example: Failure to toast

1. make an observation..

• Observation: the toaster won't toast.

2. Ask a question.

• Question: Why won't my toaster toast?

3. Propose a hypothesis.

• Hypothesis: Maybe the outlet is broken.

4. Make predictions.

• Prediction: If I plug the toaster into a different outlet, then it will toast the bread.

5. Test the predictions.

• Test of prediction: Plug the toaster into a different outlet and try again.
• If the toaster does toast, then the hypothesis is supported—likely correct.
• If the toaster doesn't toast, then the hypothesis is not supported—likely wrong.

Logical possibility

Practical possibility, building a body of evidence, 6. iterate..

• Iteration time!
• If the hypothesis was supported, we might do additional tests to confirm it, or revise it to be more specific. For instance, we might investigate why the outlet is broken.
• If the hypothesis was not supported, we would come up with a new hypothesis. For instance, the next hypothesis might be that there's a broken wire in the toaster.

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Sat / act prep online guides and tips, the 6 scientific method steps and how to use them.

General Education

When you’re faced with a scientific problem, solving it can seem like an impossible prospect. There are so many possible explanations for everything we see and experience—how can you possibly make sense of them all? Science has a simple answer: the scientific method.

The scientific method is a method of asking and answering questions about the world. These guiding principles give scientists a model to work through when trying to understand the world, but where did that model come from, and how does it work?

In this article, we’ll define the scientific method, discuss its long history, and cover each of the scientific method steps in detail.

What Is the Scientific Method?

At its most basic, the scientific method is a procedure for conducting scientific experiments. It’s a set model that scientists in a variety of fields can follow, going from initial observation to conclusion in a loose but concrete format.

The number of steps varies, but the process begins with an observation, progresses through an experiment, and concludes with analysis and sharing data. One of the most important pieces to the scientific method is skepticism —the goal is to find truth, not to confirm a particular thought. That requires reevaluation and repeated experimentation, as well as examining your thinking through rigorous study.

There are in fact multiple scientific methods, as the basic structure can be easily modified.  The one we typically learn about in school is the basic method, based in logic and problem solving, typically used in “hard” science fields like biology, chemistry, and physics. It may vary in other fields, such as psychology, but the basic premise of making observations, testing, and continuing to improve a theory from the results remain the same.

The History of the Scientific Method

The scientific method as we know it today is based on thousands of years of scientific study. Its development goes all the way back to ancient Mesopotamia, Greece, and India.

The Ancient World

In ancient Greece, Aristotle devised an inductive-deductive process , which weighs broad generalizations from data against conclusions reached by narrowing down possibilities from a general statement. However, he favored deductive reasoning, as it identifies causes, which he saw as more important.

Aristotle wrote a great deal about logic and many of his ideas about reasoning echo those found in the modern scientific method, such as ignoring circular evidence and limiting the number of middle terms between the beginning of an experiment and the end. Though his model isn’t the one that we use today, the reliance on logic and thorough testing are still key parts of science today.

The Middle Ages

The next big step toward the development of the modern scientific method came in the Middle Ages, particularly in the Islamic world. Ibn al-Haytham, a physicist from what we now know as Iraq, developed a method of testing, observing, and deducing for his research on vision. al-Haytham was critical of Aristotle’s lack of inductive reasoning, which played an important role in his own research.

Other scientists, including Abū Rayhān al-Bīrūnī, Ibn Sina, and Robert Grosseteste also developed models of scientific reasoning to test their own theories. Though they frequently disagreed with one another and Aristotle, those disagreements and refinements of their methods led to the scientific method we have today.

Following those major developments, particularly Grosseteste’s work, Roger Bacon developed his own cycle of observation (seeing that something occurs), hypothesis (making a guess about why that thing occurs), experimentation (testing that the thing occurs), and verification (an outside person ensuring that the result of the experiment is consistent).

After joining the Franciscan Order, Bacon was granted a special commission to write about science; typically, Friars were not allowed to write books or pamphlets. With this commission, Bacon outlined important tenets of the scientific method, including causes of error, methods of knowledge, and the differences between speculative and experimental science. He also used his own principles to investigate the causes of a rainbow, demonstrating the method’s effectiveness.

Scientific Revolution

Throughout the Renaissance, more great thinkers became involved in devising a thorough, rigorous method of scientific study. Francis Bacon brought inductive reasoning further into the method, whereas Descartes argued that the laws of the universe meant that deductive reasoning was sufficient. Galileo’s research was also inductive reasoning-heavy, as he believed that researchers could not account for every possible variable; therefore, repetition was necessary to eliminate faulty hypotheses and experiments.

All of this led to the birth of the Scientific Revolution , which took place during the sixteenth and seventeenth centuries. In 1660, a group of philosophers and physicians joined together to work on scientific advancement. After approval from England’s crown , the group became known as the Royal Society, which helped create a thriving scientific community and an early academic journal to help introduce rigorous study and peer review.

Previous generations of scientists had touched on the importance of induction and deduction, but Sir Isaac Newton proposed that both were equally important. This contribution helped establish the importance of multiple kinds of reasoning, leading to more rigorous study.

As science began to splinter into separate areas of study, it became necessary to define different methods for different fields. Karl Popper was a leader in this area—he established that science could be subject to error, sometimes intentionally. This was particularly tricky for “soft” sciences like psychology and social sciences, which require different methods. Popper’s theories furthered the divide between sciences like psychology and “hard” sciences like chemistry or physics.

Paul Feyerabend argued that Popper’s methods were too restrictive for certain fields, and followed a less restrictive method hinged on “anything goes,” as great scientists had made discoveries without the Scientific Method. Feyerabend suggested that throughout history scientists had adapted their methods as necessary, and that sometimes it would be necessary to break the rules. This approach suited social and behavioral scientists particularly well, leading to a more diverse range of models for scientists in multiple fields to use.

The Scientific Method Steps

Though different fields may have variations on the model, the basic scientific method is as follows:

#1: Make Observations 

Notice something, such as the air temperature during the winter, what happens when ice cream melts, or how your plants behave when you forget to water them.

#2: Ask a Question

Turn your observation into a question. Why is the temperature lower during the winter? Why does my ice cream melt? Why does my toast always fall butter-side down?

This step can also include doing some research. You may be able to find answers to these questions already, but you can still test them!

#3: Make a Hypothesis

A hypothesis is an educated guess of the answer to your question. Why does your toast always fall butter-side down? Maybe it’s because the butter makes that side of the bread heavier.

A good hypothesis leads to a prediction that you can test, phrased as an if/then statement. In this case, we can pick something like, “If toast is buttered, then it will hit the ground butter-first.”

#4: Experiment

Your experiment is designed to test whether your predication about what will happen is true. A good experiment will test one variable at a time —for example, we’re trying to test whether butter weighs down one side of toast, making it more likely to hit the ground first.

The unbuttered toast is our control variable. If we determine the chance that a slice of unbuttered toast, marked with a dot, will hit the ground on a particular side, we can compare those results to our buttered toast to see if there’s a correlation between the presence of butter and which way the toast falls.

If we decided not to toast the bread, that would be introducing a new question—whether or not toasting the bread has any impact on how it falls. Since that’s not part of our test, we’ll stick with determining whether the presence of butter has any impact on which side hits the ground first.

#5: Analyze Data

After our experiment, we discover that both buttered toast and unbuttered toast have a 50/50 chance of hitting the ground on the buttered or marked side when dropped from a consistent height, straight down. It looks like our hypothesis was incorrect—it’s not the butter that makes the toast hit the ground in a particular way, so it must be something else.

Since we didn’t get the desired result, it’s back to the drawing board. Our hypothesis wasn’t correct, so we’ll need to start fresh. Now that you think about it, your toast seems to hit the ground butter-first when it slides off your plate, not when you drop it from a consistent height. That can be the basis for your new experiment.

#6: Communicate Your Results

Good science needs verification. Your experiment should be replicable by other people, so you can put together a report about how you ran your experiment to see if other peoples’ findings are consistent with yours.

This may be useful for class or a science fair. Professional scientists may publish their findings in scientific journals, where other scientists can read and attempt their own versions of the same experiments. Being part of a scientific community helps your experiments be stronger because other people can see if there are flaws in your approach—such as if you tested with different kinds of bread, or sometimes used peanut butter instead of butter—that can lead you closer to a good answer.

A Scientific Method Example: Falling Toast

We’ve run through a quick recap of the scientific method steps, but let’s look a little deeper by trying again to figure out why toast so often falls butter side down.

#1: Make Observations

At the end of our last experiment, where we learned that butter doesn’t actually make toast more likely to hit the ground on that side, we remembered that the times when our toast hits the ground butter side first are usually when it’s falling off a plate.

The easiest question we can ask is, “Why is that?”

We can actually search this online and find a pretty detailed answer as to why this is true. But we’re budding scientists—we want to see it in action and verify it for ourselves! After all, good science should be replicable, and we have all the tools we need to test out what’s really going on.

Why do we think that buttered toast hits the ground butter-first? We know it’s not because it’s heavier, so we can strike that out. Maybe it’s because of the shape of our plate?

That’s something we can test. We’ll phrase our hypothesis as, “If my toast slides off my plate, then it will fall butter-side down.”

Just seeing that toast falls off a plate butter-side down isn’t enough for us. We want to know why, so we’re going to take things a step further—we’ll set up a slow-motion camera to capture what happens as the toast slides off the plate.

We’ll run the test ten times, each time tilting the same plate until the toast slides off. We’ll make note of each time the butter side lands first and see what’s happening on the video so we can see what’s going on.

When we review the footage, we’ll likely notice that the bread starts to flip when it slides off the edge, changing how it falls in a way that didn’t happen when we dropped it ourselves.

That answers our question, but it’s not the complete picture —how do other plates affect how often toast hits the ground butter-first? What if the toast is already butter-side down when it falls? These are things we can test in further experiments with new hypotheses!

Now that we have results, we can share them with others who can verify our results. As mentioned above, being part of the scientific community can lead to better results. If your results were wildly different from the established thinking about buttered toast, that might be cause for reevaluation. If they’re the same, they might lead others to make new discoveries about buttered toast. At the very least, you have a cool experiment you can share with your friends!

Key Scientific Method Tips

Though science can be complex, the benefit of the scientific method is that it gives you an easy-to-follow means of thinking about why and how things happen. To use it effectively, keep these things in mind!

Don’t Worry About Proving Your Hypothesis

One of the important things to remember about the scientific method is that it’s not necessarily meant to prove your hypothesis right. It’s great if you do manage to guess the reason for something right the first time, but the ultimate goal of an experiment is to find the true reason for your observation to occur, not to prove your hypothesis right.

Good science sometimes means that you’re wrong. That’s not a bad thing—a well-designed experiment with an unanticipated result can be just as revealing, if not more, than an experiment that confirms your hypothesis.

Be Prepared to Try Again

If the data from your experiment doesn’t match your hypothesis, that’s not a bad thing. You’ve eliminated one possible explanation, which brings you one step closer to discovering the truth.

The scientific method isn’t something you’re meant to do exactly once to prove a point. It’s meant to be repeated and adapted to bring you closer to a solution. Even if you can demonstrate truth in your hypothesis, a good scientist will run an experiment again to be sure that the results are replicable. You can even tweak a successful hypothesis to test another factor, such as if we redid our buttered toast experiment to find out whether different kinds of plates affect whether or not the toast falls butter-first. The more we test our hypothesis, the stronger it becomes!

What’s Next?

Want to learn more about the scientific method? These important high school science classes will no doubt cover it in a variety of different contexts.

Test your ability to follow the scientific method using these at-home science experiments for kids !

Need some proof that science is fun? Try making slime

Melissa Brinks graduated from the University of Washington in 2014 with a Bachelor's in English with a creative writing emphasis. She has spent several years tutoring K-12 students in many subjects, including in SAT prep, to help them prepare for their college education.

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1.1: The Scientific Method

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Biologists, and other scientists, study the world using a formal process referred to as the scientific method . The scientific method was first documented by Sir Francis Bacon (1561–1626) of England, and can be applied to almost all fields of study. The scientific method is founded upon observation, which then leads to a question and the development of a hypothesis which answers that question. The scientist can then design an experiment to test the proposed hypothesis, and makes a prediction for the outcome of the experiment, if the proposed hypothesis is true. In the following sections, we will use a simple example of the scientific method, based on a simple observation of the classroom being too warm.

Proposing a Hypothesis

A hypothesis is one possible answer to the question that arises from observations. In our example, the observation is that the classroom is too warm, and the question taht arises from that observation is why the classroom is too warm. One (of many) hypotheses is “The classroom is warm because no one turned on the air conditioning.” Another hypothesis could be “The classroom is warm because the heating is set too high."

Once a hypothesis has been developed, the scientist then makes a prediction, which is similar to a hypothesis, but generally follows the format of “If . . . then . . . .” In our example, a prediction arising from the first hypothesis might be, “ If the air-conditioning is turned on, then the classroom will no longer be too warm.” The initial steps of the scientific method (observation to prediction) are outlined in Figure 1.1.1.

Testing a Hypothesis

A valid hypothesis must be testable. It should also be falsifiable, meaning that it can be disproven by experimental results. Importantly, science does not claim to “prove” anything because scientific understandings are always subject to modification with further information. To test a hypothesis, a researcher will conduct one or more experiments designed to eliminate one or more of the hypotheses. Each experiment will have one or more variables and one or more controls. A variable is any part of the experiment that can vary or change during the experiment. The control group contains every feature of the experimental group except it is not given the manipulation that tests the hypothesis. Therefore, if the results of the experimental group differ from the control group, the difference must be due to the hypothesized manipulation, rather than some outside factor. Look for the variables and controls in the examples that follow. To test the first hypothesis, the student would find out if the air conditioning is on. If the air conditioning is turned on but does not work, then the hypothesis that the air conditioning was not turned on should be rejected. To test the second hypothesis, the student could check the settings of the classroom heating unit. If the heating unit is set at an appropriate temperature, then this hypothesis should also be rejected. Each hypothesis should be tested by carrying out appropriate experiments. Be aware that rejecting one hypothesis does not determine whether or not the other hypotheses can be accepted; it simply eliminates one hypothesis that is not valid. Using the scientific method, the hypotheses that are inconsistent with experimental data are rejected.

While this “warm classroom” example is based on observational results, other hypotheses and experiments might have clearer controls. For instance, a student might attend class on Monday and realize they had difficulty concentrating on the lecture. One observation to explain this occurrence might be, “When I eat breakfast before class, I am better able to pay attention.” The student could then design an experiment with a control to test this hypothesis.

Exercise \(\PageIndex{1}\)

In the example below, the scientific method is used to solve an everyday problem. Order the scientific method steps (numbered items) with the process of solving the everyday problem (lettered items). Based on the results of the experiment, is the hypothesis correct? If it is incorrect, propose some alternative hypotheses.

• Observation
• Hypothesis (answer)
• The car battery is dead.
• If the battery is dead, then the headlights also will not turn on.
• My car won't start.
• I turn on the headlights.
• The headlights work.
• Why does the car not start?

C, F, A, B, D, E

The scientific method may seem overly rigid and structured; however, there is flexibility. Often, the process of science is not as linear as the scientific method suggests and experimental results frequently inspire a new approach, highlight patterns or themes in the study system, or generate entirely new and different observations and questions. In our warm classroom example, testing the air conditioning hypothesis could, for example, unearth evidence of faulty wiring in the classroom. This observation could then inspire additional questions related to other classroom electrical concerns such as inconsistent wireless internet access, faulty audio/visual equipment functioning, non-functional power outlets, flickering lighting, etc. Notice, too, that the scientific method can be applied to solving problems that aren’t necessarily scientific in nature.

This section was adapted from OpenStax Chapter 1:2 The Process of Science

Six Steps of the Scientific Method

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• Ph.D., Biomedical Sciences, University of Tennessee at Knoxville
• B.A., Physics and Mathematics, Hastings College

The scientific method is a systematic way of learning about the world around us and answering questions. The key difference between the scientific method and other ways of acquiring knowledge are forming a hypothesis and then testing it with an experiment.

The Six Steps

The number of steps can vary from one description to another (which mainly happens when data and analysis are separated into separate steps), however, this is a fairly standard list of the six scientific method steps that you are expected to know for any science class:

• Purpose/Question Ask a question.
• Research Conduct background research. Write down your sources so you can cite your references. In the modern era, a lot of your research may be conducted online. Scroll to the bottom of articles to check the references. Even if you can't access the full text of a published article, you can usually view the abstract to see the summary of other experiments. Interview experts on a topic. The more you know about a subject, the easier it will be to conduct your investigation.
• Hypothesis Propose a hypothesis . This is a sort of educated guess about what you expect. It is a statement used to predict the outcome of an experiment. Usually, a hypothesis is written in terms of cause and effect. Alternatively, it may describe the relationship between two phenomena. One type of hypothesis is the null hypothesis or the no-difference hypothesis. This is an easy type of hypothesis to test because it assumes changing a variable will have no effect on the outcome. In reality, you probably expect a change but rejecting a hypothesis may be more useful than accepting one.
• Experiment Design and perform an experiment to test your hypothesis. An experiment has an independent and dependent variable. You change or control the independent variable and record the effect it has on the dependent variable . It's important to change only one variable for an experiment rather than try to combine the effects of variables in an experiment. For example, if you want to test the effects of light intensity and fertilizer concentration on the growth rate of a plant, you're really looking at two separate experiments.
• Data/Analysis Record observations and analyze the meaning of the data. Often, you'll prepare a table or graph of the data. Don't throw out data points you think are bad or that don't support your predictions. Some of the most incredible discoveries in science were made because the data looked wrong! Once you have the data, you may need to perform a mathematical analysis to support or refute your hypothesis.
• Conclusion Conclude whether to accept or reject your hypothesis. There is no right or wrong outcome to an experiment, so either result is fine. Accepting a hypothesis does not necessarily mean it's correct! Sometimes repeating an experiment may give a different result. In other cases, a hypothesis may predict an outcome, yet you might draw an incorrect conclusion. Communicate your results. The results may be compiled into a lab report or formally submitted as a paper. Whether you accept or reject the hypothesis, you likely learned something about the subject and may wish to revise the original hypothesis or form a new one for a future experiment.

When Are There Seven Steps?

Sometimes the scientific method is taught with seven steps instead of six. In this model, the first step of the scientific method is to make observations. Really, even if you don't make observations formally, you think about prior experiences with a subject in order to ask a question or solve a problem.

Formal observations are a type of brainstorming that can help you find an idea and form a hypothesis. Observe your subject and record everything about it. Include colors, timing, sounds, temperatures, changes, behavior, and anything that strikes you as interesting or significant.

When you design an experiment, you are controlling and measuring variables. There are three types of variables:

• Controlled Variables:  You can have as many  controlled variables  as you like. These are parts of the experiment that you try to keep constant throughout an experiment so that they won't interfere with your test. Writing down controlled variables is a good idea because it helps make your experiment  reproducible , which is important in science! If you have trouble duplicating results from one experiment to another, there may be a controlled variable that you missed.
• Independent Variable:  This is the variable you control.
• Dependent Variable:  This is the variable you measure. It is called the dependent variable because it  depends  on the independent variable.
• Examples of Independent and Dependent Variables
• Null Hypothesis Examples
• Difference Between Independent and Dependent Variables
• Scientific Method Flow Chart
• What Is an Experiment? Definition and Design
• How To Design a Science Fair Experiment
• What Is a Hypothesis? (Science)
• Scientific Variable
• What Are the Elements of a Good Hypothesis?
• Scientific Method Vocabulary Terms
• Understanding Simple vs Controlled Experiments
• What Is a Variable in Science?
• Null Hypothesis Definition and Examples
• Independent Variable Definition and Examples
• Scientific Method Lesson Plan

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• Problem Solving in STEM

Solving problems is a key component of many science, math, and engineering classes.  If a goal of a class is for students to emerge with the ability to solve new kinds of problems or to use new problem-solving techniques, then students need numerous opportunities to develop the skills necessary to approach and answer different types of problems.  Problem solving during section or class allows students to develop their confidence in these skills under your guidance, better preparing them to succeed on their homework and exams. This page offers advice about strategies for facilitating problem solving during class.

How do I decide which problems to cover in section or class?

In-class problem solving should reinforce the major concepts from the class and provide the opportunity for theoretical concepts to become more concrete. If students have a problem set for homework, then in-class problem solving should prepare students for the types of problems that they will see on their homework. You may wish to include some simpler problems both in the interest of time and to help students gain confidence, but it is ideal if the complexity of at least some of the in-class problems mirrors the level of difficulty of the homework. You may also want to ask your students ahead of time which skills or concepts they find confusing, and include some problems that are directly targeted to their concerns.

You have given your students a problem to solve in class. What are some strategies to work through it?

• Try to give your students a chance to grapple with the problems as much as possible.  Offering them the chance to do the problem themselves allows them to learn from their mistakes in the presence of your expertise as their teacher. (If time is limited, they may not be able to get all the way through multi-step problems, in which case it can help to prioritize giving them a chance to tackle the most challenging steps.)
• When you do want to teach by solving the problem yourself at the board, talk through the logic of how you choose to apply certain approaches to solve certain problems.  This way you can externalize the type of thinking you hope your students internalize when they solve similar problems themselves.
• Start by setting up the problem on the board (e.g you might write down key variables and equations; draw a figure illustrating the question).  Ask students to start solving the problem, either independently or in small groups.  As they are working on the problem, walk around to hear what they are saying and see what they are writing down. If several students seem stuck, it might be a good to collect the whole class again to clarify any confusion.  After students have made progress, bring the everyone back together and have students guide you as to what to write on the board.
• It can help to first ask students to work on the problem by themselves for a minute, and then get into small groups to work on the problem collaboratively.
• If you have ample board space, have students work in small groups at the board while solving the problem.  That way you can monitor their progress by standing back and watching what they put up on the board.
• If you have several problems you would like to have the students practice, but not enough time for everyone to do all of them, you can assign different groups of students to work on different – but related - problems.

When do you want students to work in groups to solve problems?

• Don’t ask students to work in groups for straightforward problems that most students could solve independently in a short amount of time.
• Do have students work in groups for thought-provoking problems, where students will benefit from meaningful collaboration.
• Even in cases where you plan to have students work in groups, it can be useful to give students some time to work on their own before collaborating with others.  This ensures that every student engages with the problem and is ready to contribute to a discussion.

What are some benefits of having students work in groups?

• Students bring different strengths, different knowledge, and different ideas for how to solve a problem; collaboration can help students work through problems that are more challenging than they might be able to tackle on their own.
• In working in a group, students might consider multiple ways to approach a problem, thus enriching their repertoire of strategies.
• Students who think they understand the material will gain a deeper understanding by explaining concepts to their peers.

What are some strategies for helping students to form groups?  

• Instruct students to work with the person (or people) sitting next to them.
• Count off.  (e.g. 1, 2, 3, 4; all the 1’s find each other and form a group, etc)
• Hand out playing cards; students need to find the person with the same number card. (There are many variants to this.  For example, you can print pictures of images that go together [rain and umbrella]; each person gets a card and needs to find their partner[s].)
• Based on what you know about the students, assign groups in advance. List the groups on the board.
• Note: Always have students take the time to introduce themselves to each other in a new group.

What should you do while your students are working on problems?

• Walk around and talk to students. Observing their work gives you a sense of what people understand and what they are struggling with. Answer students’ questions, and ask them questions that lead in a productive direction if they are stuck.
• If you discover that many people have the same question—or that someone has a misunderstanding that others might have—you might stop everyone and discuss a key idea with the entire class.

After students work on a problem during class, what are strategies to have them share their answers and their thinking?

• Ask for volunteers to share answers. Depending on the nature of the problem, student might provide answers verbally or by writing on the board. As a variant, for questions where a variety of answers are relevant, ask for at least three volunteers before anyone shares their ideas.
• Use online polling software for students to respond to a multiple-choice question anonymously.
• If students are working in groups, assign reporters ahead of time. For example, the person with the next birthday could be responsible for sharing their group’s work with the class.
• Cold call. To reduce student anxiety about cold calling, it can help to identify students who seem to have the correct answer as you were walking around the class and checking in on their progress solving the assigned problem. You may even want to warn the student ahead of time: "This is a great answer! Do you mind if I call on you when we come back together as a class?"
• Have students write an answer on a notecard that they turn in to you.  If your goal is to understand whether students in general solved a problem correctly, the notecards could be submitted anonymously; if you wish to assess individual students’ work, you would want to ask students to put their names on their notecard.  
• Use a jigsaw strategy, where you rearrange groups such that each new group is comprised of people who came from different initial groups and had solved different problems.  Students now are responsible for teaching the other students in their new group how to solve their problem.
• Have a representative from each group explain their problem to the class.
• Have a representative from each group draw or write the answer on the board.

What happens if a student gives a wrong answer?

• Ask for their reasoning so that you can understand where they went wrong.
• Ask if anyone else has other ideas. You can also ask this sometimes when an answer is right.
• Cultivate an environment where it’s okay to be wrong. Emphasize that you are all learning together, and that you learn through making mistakes.
• Do make sure that you clarify what the correct answer is before moving on.
• Once the correct answer is given, go through some answer-checking techniques that can distinguish between correct and incorrect answers. This can help prepare students to verify their future work.

How can you make your classroom inclusive?

• The goal is that everyone is thinking, talking, and sharing their ideas, and that everyone feels valued and respected. Use a variety of teaching strategies (independent work and group work; allow students to talk to each other before they talk to the class). Create an environment where it is normal to struggle and make mistakes.
• See Kimberly Tanner’s article on strategies to promoste student engagement and cultivate classroom equity. 

A few final notes…

• Make sure that you have worked all of the problems and also thought about alternative approaches to solving them.
• Board work matters. You should have a plan beforehand of what you will write on the board, where, when, what needs to be added, and what can be erased when. If students are going to write their answers on the board, you need to also have a plan for making sure that everyone gets to the correct answer. Students will copy what is on the board and use it as their notes for later study, so correct and logical information must be written there.

For more information...

Tipsheet: Problem Solving in STEM Sections

Tanner, K. D. (2013). Structure matters: twenty-one teaching strategies to promote student engagement and cultivate classroom equity . CBE-Life Sciences Education, 12(3), 322-331.

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Overview of the Problem-Solving Mental Process

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Rachel Goldman, PhD FTOS, is a licensed psychologist, clinical assistant professor, speaker, wellness expert specializing in eating behaviors, stress management, and health behavior change.

• Identify the Problem
• Define the Problem
• Form a Strategy
• Organize Information
• Allocate Resources
• Monitor Progress
• Evaluate the Results

Frequently Asked Questions

Problem-solving is a mental process that involves discovering, analyzing, and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue.

The best strategy for solving a problem depends largely on the unique situation. In some cases, people are better off learning everything they can about the issue and then using factual knowledge to come up with a solution. In other instances, creativity and insight are the best options.

It is not necessary to follow problem-solving steps sequentially, It is common to skip steps or even go back through steps multiple times until the desired solution is reached.

In order to correctly solve a problem, it is often important to follow a series of steps. Researchers sometimes refer to this as the problem-solving cycle. While this cycle is portrayed sequentially, people rarely follow a rigid series of steps to find a solution.

The following steps include developing strategies and organizing knowledge.

1. Identifying the Problem

While it may seem like an obvious step, identifying the problem is not always as simple as it sounds. In some cases, people might mistakenly identify the wrong source of a problem, which will make attempts to solve it inefficient or even useless.

Some strategies that you might use to figure out the source of a problem include :

• Asking questions about the problem
• Breaking the problem down into smaller pieces
• Looking at the problem from different perspectives
• Conducting research to figure out what relationships exist between different variables

2. Defining the Problem

After the problem has been identified, it is important to fully define the problem so that it can be solved. You can define a problem by operationally defining each aspect of the problem and setting goals for what aspects of the problem you will address

At this point, you should focus on figuring out which aspects of the problems are facts and which are opinions. State the problem clearly and identify the scope of the solution.

3. Forming a Strategy

After the problem has been identified, it is time to start brainstorming potential solutions. This step usually involves generating as many ideas as possible without judging their quality. Once several possibilities have been generated, they can be evaluated and narrowed down.

The next step is to develop a strategy to solve the problem. The approach used will vary depending upon the situation and the individual's unique preferences. Common problem-solving strategies include heuristics and algorithms.

• Heuristics are mental shortcuts that are often based on solutions that have worked in the past. They can work well if the problem is similar to something you have encountered before and are often the best choice if you need a fast solution.
• Algorithms are step-by-step strategies that are guaranteed to produce a correct result. While this approach is great for accuracy, it can also consume time and resources.

Heuristics are often best used when time is of the essence, while algorithms are a better choice when a decision needs to be as accurate as possible.

4. Organizing Information

Before coming up with a solution, you need to first organize the available information. What do you know about the problem? What do you not know? The more information that is available the better prepared you will be to come up with an accurate solution.

When approaching a problem, it is important to make sure that you have all the data you need. Making a decision without adequate information can lead to biased or inaccurate results.

5. Allocating Resources

Of course, we don't always have unlimited money, time, and other resources to solve a problem. Before you begin to solve a problem, you need to determine how high priority it is.

If it is an important problem, it is probably worth allocating more resources to solving it. If, however, it is a fairly unimportant problem, then you do not want to spend too much of your available resources on coming up with a solution.

At this stage, it is important to consider all of the factors that might affect the problem at hand. This includes looking at the available resources, deadlines that need to be met, and any possible risks involved in each solution. After careful evaluation, a decision can be made about which solution to pursue.

6. Monitoring Progress

After selecting a problem-solving strategy, it is time to put the plan into action and see if it works. This step might involve trying out different solutions to see which one is the most effective.

It is also important to monitor the situation after implementing a solution to ensure that the problem has been solved and that no new problems have arisen as a result of the proposed solution.

Effective problem-solvers tend to monitor their progress as they work towards a solution. If they are not making good progress toward reaching their goal, they will reevaluate their approach or look for new strategies .

7. Evaluating the Results

After a solution has been reached, it is important to evaluate the results to determine if it is the best possible solution to the problem. This evaluation might be immediate, such as checking the results of a math problem to ensure the answer is correct, or it can be delayed, such as evaluating the success of a therapy program after several months of treatment.

Once a problem has been solved, it is important to take some time to reflect on the process that was used and evaluate the results. This will help you to improve your problem-solving skills and become more efficient at solving future problems.

A Word From Verywell​

It is important to remember that there are many different problem-solving processes with different steps, and this is just one example. Problem-solving in real-world situations requires a great deal of resourcefulness, flexibility, resilience, and continuous interaction with the environment.

Get Advice From The Verywell Mind Podcast

Hosted by therapist Amy Morin, LCSW, this episode of The Verywell Mind Podcast shares how you can stop dwelling in a negative mindset.

Follow Now : Apple Podcasts / Spotify / Google Podcasts

You can become a better problem solving by:

• Practicing brainstorming and coming up with multiple potential solutions to problems
• Being open-minded and considering all possible options before making a decision
• Breaking down problems into smaller, more manageable pieces
• Asking for help when needed
• Researching different problem-solving techniques and trying out new ones
• Learning from mistakes and using them as opportunities to grow

It's important to communicate openly and honestly with your partner about what's going on. Try to see things from their perspective as well as your own. Work together to find a resolution that works for both of you. Be willing to compromise and accept that there may not be a perfect solution.

Take breaks if things are getting too heated, and come back to the problem when you feel calm and collected. Don't try to fix every problem on your own—consider asking a therapist or counselor for help and insight.

If you've tried everything and there doesn't seem to be a way to fix the problem, you may have to learn to accept it. This can be difficult, but try to focus on the positive aspects of your life and remember that every situation is temporary. Don't dwell on what's going wrong—instead, think about what's going right. Find support by talking to friends or family. Seek professional help if you're having trouble coping.

Davidson JE, Sternberg RJ, editors.  The Psychology of Problem Solving .  Cambridge University Press; 2003. doi:10.1017/CBO9780511615771

Sarathy V. Real world problem-solving .  Front Hum Neurosci . 2018;12:261. Published 2018 Jun 26. doi:10.3389/fnhum.2018.00261

By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Problem Solving in Science Learning

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Introduction: Problem Solving in the Science Classroom

Problem solving plays a central role in school science, serving both as a learning goal and as an instructional tool. As a learning goal, problem-solving expertise is considered as a means of promoting both proficiency in solving practice problems and competency in tackling novel problems, a hallmark of successful scientists and engineers. As an instructional tool, problem solving attempts to situate the learning of scientific ideas and practices in an applicative context, thus providing an opportunity to transform science learning into an active, relevant, and motivating experience. Problem solving is also frequently a central strategy in the assessment of students’ performance on various measures (e.g., mastery of procedural skills, conceptual understanding, as well as scientific and learning practices).

A problem is often defined as an unfamiliar task that requires one to make judicious decisions when searching through a problem...

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Chi MTH (2000) Self-explaining expository texts: the dual processes of generating inferences and repairing mental models. In: Glaser R (ed) Advances in instructional psychology. Lawrence Erlbaum Associates, Mahwah, pp 161–238

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Smith JP, DiSessa AA, Roschelle J (1993) Misconceptions reconceived: a constructivist analysis of knowledge in transition. J Learn Sci 3:115–163

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Yerushalmi, E., Eylon, BS. (2015). Problem Solving in Science Learning. In: Gunstone, R. (eds) Encyclopedia of Science Education. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-2150-0_129

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Article • 5 min read

Using the Scientific Method to Solve Problems

How the scientific method and reasoning can help simplify processes and solve problems.

By the Mind Tools Content Team

The processes of problem-solving and decision-making can be complicated and drawn out. In this article we look at how the scientific method, along with deductive and inductive reasoning can help simplify these processes.

‘It is a capital mistake to theorize before one has information. Insensibly one begins to twist facts to suit our theories, instead of theories to suit facts.’ Sherlock Holmes

The Scientific Method

The scientific method is a process used to explore observations and answer questions. Originally used by scientists looking to prove new theories, its use has spread into many other areas, including that of problem-solving and decision-making.

The scientific method is designed to eliminate the influences of bias, prejudice and personal beliefs when testing a hypothesis or theory. It has developed alongside science itself, with origins going back to the 13th century. The scientific method is generally described as a series of steps.

• observations/theory
• explanation/conclusion

The first step is to develop a theory about the particular area of interest. A theory, in the context of logic or problem-solving, is a conjecture or speculation about something that is not necessarily fact, often based on a series of observations.

Once a theory has been devised, it can be questioned and refined into more specific hypotheses that can be tested. The hypotheses are potential explanations for the theory.

The testing, and subsequent analysis, of these hypotheses will eventually lead to a conclus ion which can prove or disprove the original theory.

Applying the Scientific Method to Problem-Solving

How can the scientific method be used to solve a problem, such as the color printer is not working?

1. Use observations to develop a theory.

In order to solve the problem, it must first be clear what the problem is. Observations made about the problem should be used to develop a theory. In this particular problem the theory might be that the color printer has run out of ink. This theory is developed as the result of observing the increasingly faded output from the printer.

2. Form a hypothesis.

Note down all the possible reasons for the problem. In this situation they might include:

• The printer is set up as the default printer for all 40 people in the department and so is used more frequently than necessary.
• There has been increased usage of the printer due to non-work related printing.
• In an attempt to reduce costs, poor quality ink cartridges with limited amounts of ink in them have been purchased.
• The printer is faulty.

All these possible reasons are hypotheses.

3. Test the hypothesis.

Once as many hypotheses (or reasons) as possible have been thought of, then each one can be tested to discern if it is the cause of the problem. An appropriate test needs to be devised for each hypothesis. For example, it is fairly quick to ask everyone to check the default settings of the printer on each PC, or to check if the cartridge supplier has changed.

4. Analyze the test results.

Once all the hypotheses have been tested, the results can be analyzed. The type and depth of analysis will be dependant on each individual problem, and the tests appropriate to it. In many cases the analysis will be a very quick thought process. In others, where considerable information has been collated, a more structured approach, such as the use of graphs, tables or spreadsheets, may be required.

5. Draw a conclusion.

Based on the results of the tests, a conclusion can then be drawn about exactly what is causing the problem. The appropriate remedial action can then be taken, such as asking everyone to amend their default print settings, or changing the cartridge supplier.

Inductive and Deductive Reasoning

The scientific method involves the use of two basic types of reasoning, inductive and deductive.

Inductive reasoning makes a conclusion based on a set of empirical results. Empirical results are the product of the collection of evidence from observations. For example:

‘Every time it rains the pavement gets wet, therefore rain must be water’.

There has been no scientific determination in the hypothesis that rain is water, it is purely based on observation. The formation of a hypothesis in this manner is sometimes referred to as an educated guess. An educated guess, whilst not based on hard facts, must still be plausible, and consistent with what we already know, in order to present a reasonable argument.

Deductive reasoning can be thought of most simply in terms of ‘If A and B, then C’. For example:

• if the window is above the desk, and
• the desk is above the floor, then
• the window must be above the floor

It works by building on a series of conclusions, which results in one final answer.

Social Sciences and the Scientific Method

The scientific method can be used to address any situation or problem where a theory can be developed. Although more often associated with natural sciences, it can also be used to develop theories in social sciences (such as psychology, sociology and linguistics), using both quantitative and qualitative methods.

Quantitative information is information that can be measured, and tends to focus on numbers and frequencies. Typically quantitative information might be gathered by experiments, questionnaires or psychometric tests. Qualitative information, on the other hand, is based on information describing meaning, such as human behavior, and the reasons behind it. Qualitative information is gathered by way of interviews and case studies, which are possibly not as statistically accurate as quantitative methods, but provide a more in-depth and rich description.

The resultant information can then be used to prove, or disprove, a hypothesis. Using a mix of quantitative and qualitative information is more likely to produce a rounded result based on the factual, quantitative information enriched and backed up by actual experience and qualitative information.

In terms of problem-solving or decision-making, for example, the qualitative information is that gained by looking at the ‘how’ and ‘why’ , whereas quantitative information would come from the ‘where’, ‘what’ and ‘when’.

It may seem easy to come up with a brilliant idea, or to suspect what the cause of a problem may be. However things can get more complicated when the idea needs to be evaluated, or when there may be more than one potential cause of a problem. In these situations, the use of the scientific method, and its associated reasoning, can help the user come to a decision, or reach a solution, secure in the knowledge that all options have been considered.

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What is Problem Solving? (Steps, Techniques, Examples)

By Status.net Editorial Team on May 7, 2023 — 5 minutes to read

What Is Problem Solving?

Definition and importance.

Problem solving is the process of finding solutions to obstacles or challenges you encounter in your life or work. It is a crucial skill that allows you to tackle complex situations, adapt to changes, and overcome difficulties with ease. Mastering this ability will contribute to both your personal and professional growth, leading to more successful outcomes and better decision-making.

Problem-Solving Steps

The problem-solving process typically includes the following steps:

• Identify the issue : Recognize the problem that needs to be solved.
• Analyze the situation : Examine the issue in depth, gather all relevant information, and consider any limitations or constraints that may be present.
• Generate potential solutions : Brainstorm a list of possible solutions to the issue, without immediately judging or evaluating them.
• Evaluate options : Weigh the pros and cons of each potential solution, considering factors such as feasibility, effectiveness, and potential risks.
• Select the best solution : Choose the option that best addresses the problem and aligns with your objectives.
• Implement the solution : Put the selected solution into action and monitor the results to ensure it resolves the issue.
• Review and learn : Reflect on the problem-solving process, identify any improvements or adjustments that can be made, and apply these learnings to future situations.

Defining the Problem

To start tackling a problem, first, identify and understand it. Analyzing the issue thoroughly helps to clarify its scope and nature. Ask questions to gather information and consider the problem from various angles. Some strategies to define the problem include:

• Brainstorming with others
• Asking the 5 Ws and 1 H (Who, What, When, Where, Why, and How)
• Analyzing cause and effect
• Creating a problem statement

Generating Solutions

Once the problem is clearly understood, brainstorm possible solutions. Think creatively and keep an open mind, as well as considering lessons from past experiences. Consider:

• Creating a list of potential ideas to solve the problem
• Grouping and categorizing similar solutions
• Prioritizing potential solutions based on feasibility, cost, and resources required
• Involving others to share diverse opinions and inputs

Evaluating and Selecting Solutions

Evaluate each potential solution, weighing its pros and cons. To facilitate decision-making, use techniques such as:

• SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)
• Decision-making matrices
• Pros and cons lists
• Risk assessments

After evaluating, choose the most suitable solution based on effectiveness, cost, and time constraints.

Implementing and Monitoring the Solution

Implement the chosen solution and monitor its progress. Key actions include:

• Communicating the solution to relevant parties
• Setting timelines and milestones
• Assigning tasks and responsibilities
• Monitoring the solution and making adjustments as necessary
• Evaluating the effectiveness of the solution after implementation

Utilize feedback from stakeholders and consider potential improvements. Remember that problem-solving is an ongoing process that can always be refined and enhanced.

Problem-Solving Techniques

During each step, you may find it helpful to utilize various problem-solving techniques, such as:

• Brainstorming : A free-flowing, open-minded session where ideas are generated and listed without judgment, to encourage creativity and innovative thinking.
• Root cause analysis : A method that explores the underlying causes of a problem to find the most effective solution rather than addressing superficial symptoms.
• SWOT analysis : A tool used to evaluate the strengths, weaknesses, opportunities, and threats related to a problem or decision, providing a comprehensive view of the situation.
• Mind mapping : A visual technique that uses diagrams to organize and connect ideas, helping to identify patterns, relationships, and possible solutions.

Brainstorming

When facing a problem, start by conducting a brainstorming session. Gather your team and encourage an open discussion where everyone contributes ideas, no matter how outlandish they may seem. This helps you:

• Generate a diverse range of solutions
• Encourage all team members to participate
• Foster creative thinking

When brainstorming, remember to:

• Reserve judgment until the session is over
• Encourage wild ideas
• Combine and improve upon ideas

Root Cause Analysis

For effective problem-solving, identifying the root cause of the issue at hand is crucial. Try these methods:

• 5 Whys : Ask “why” five times to get to the underlying cause.
• Fishbone Diagram : Create a diagram representing the problem and break it down into categories of potential causes.
• Pareto Analysis : Determine the few most significant causes underlying the majority of problems.

SWOT Analysis

SWOT analysis helps you examine the Strengths, Weaknesses, Opportunities, and Threats related to your problem. To perform a SWOT analysis:

• List your problem’s strengths, such as relevant resources or strong partnerships.
• Identify its weaknesses, such as knowledge gaps or limited resources.
• Explore opportunities, like trends or new technologies, that could help solve the problem.
• Recognize potential threats, like competition or regulatory barriers.

SWOT analysis aids in understanding the internal and external factors affecting the problem, which can help guide your solution.

Mind Mapping

A mind map is a visual representation of your problem and potential solutions. It enables you to organize information in a structured and intuitive manner. To create a mind map:

• Write the problem in the center of a blank page.
• Draw branches from the central problem to related sub-problems or contributing factors.
• Add more branches to represent potential solutions or further ideas.

Mind mapping allows you to visually see connections between ideas and promotes creativity in problem-solving.

Examples of Problem Solving in Various Contexts

In the business world, you might encounter problems related to finances, operations, or communication. Applying problem-solving skills in these situations could look like:

• Identifying areas of improvement in your company’s financial performance and implementing cost-saving measures
• Resolving internal conflicts among team members by listening and understanding different perspectives, then proposing and negotiating solutions
• Streamlining a process for better productivity by removing redundancies, automating tasks, or re-allocating resources

In educational contexts, problem-solving can be seen in various aspects, such as:

• Addressing a gap in students’ understanding by employing diverse teaching methods to cater to different learning styles
• Developing a strategy for successful time management to balance academic responsibilities and extracurricular activities
• Seeking resources and support to provide equal opportunities for learners with special needs or disabilities

Everyday life is full of challenges that require problem-solving skills. Some examples include:

• Overcoming a personal obstacle, such as improving your fitness level, by establishing achievable goals, measuring progress, and adjusting your approach accordingly
• Navigating a new environment or city by researching your surroundings, asking for directions, or using technology like GPS to guide you
• Dealing with a sudden change, like a change in your work schedule, by assessing the situation, identifying potential impacts, and adapting your plans to accommodate the change.
• How to Resolve Employee Conflict at Work [Steps, Tips, Examples]
• How to Write Inspiring Core Values? 5 Steps with Examples
• 30 Employee Feedback Examples (Positive & Negative)

How to master the seven-step problem-solving process

In this episode of the McKinsey Podcast , Simon London speaks with Charles Conn, CEO of venture-capital firm Oxford Sciences Innovation, and McKinsey senior partner Hugo Sarrazin about the complexities of different problem-solving strategies.

Podcast transcript

Simon London: Hello, and welcome to this episode of the McKinsey Podcast , with me, Simon London. What’s the number-one skill you need to succeed professionally? Salesmanship, perhaps? Or a facility with statistics? Or maybe the ability to communicate crisply and clearly? Many would argue that at the very top of the list comes problem solving: that is, the ability to think through and come up with an optimal course of action to address any complex challenge—in business, in public policy, or indeed in life.

Looked at this way, it’s no surprise that McKinsey takes problem solving very seriously, testing for it during the recruiting process and then honing it, in McKinsey consultants, through immersion in a structured seven-step method. To discuss the art of problem solving, I sat down in California with McKinsey senior partner Hugo Sarrazin and also with Charles Conn. Charles is a former McKinsey partner, entrepreneur, executive, and coauthor of the book Bulletproof Problem Solving: The One Skill That Changes Everything [John Wiley & Sons, 2018].

Charles and Hugo, welcome to the podcast. Thank you for being here.

Hugo Sarrazin: Our pleasure.

Charles Conn: It’s terrific to be here.

Simon London: Problem solving is a really interesting piece of terminology. It could mean so many different things. I have a son who’s a teenage climber. They talk about solving problems. Climbing is problem solving. Charles, when you talk about problem solving, what are you talking about?

Charles Conn: For me, problem solving is the answer to the question “What should I do?” It’s interesting when there’s uncertainty and complexity, and when it’s meaningful because there are consequences. Your son’s climbing is a perfect example. There are consequences, and it’s complicated, and there’s uncertainty—can he make that grab? I think we can apply that same frame almost at any level. You can think about questions like “What town would I like to live in?” or “Should I put solar panels on my roof?”

You might think that’s a funny thing to apply problem solving to, but in my mind it’s not fundamentally different from business problem solving, which answers the question “What should my strategy be?” Or problem solving at the policy level: “How do we combat climate change?” “Should I support the local school bond?” I think these are all part and parcel of the same type of question, “What should I do?”

I’m a big fan of structured problem solving. By following steps, we can more clearly understand what problem it is we’re solving, what are the components of the problem that we’re solving, which components are the most important ones for us to pay attention to, which analytic techniques we should apply to those, and how we can synthesize what we’ve learned back into a compelling story. That’s all it is, at its heart.

I think sometimes when people think about seven steps, they assume that there’s a rigidity to this. That’s not it at all. It’s actually to give you the scope for creativity, which often doesn’t exist when your problem solving is muddled.

Simon London: You were just talking about the seven-step process. That’s what’s written down in the book, but it’s a very McKinsey process as well. Without getting too deep into the weeds, let’s go through the steps, one by one. You were just talking about problem definition as being a particularly important thing to get right first. That’s the first step. Hugo, tell us about that.

Hugo Sarrazin: It is surprising how often people jump past this step and make a bunch of assumptions. The most powerful thing is to step back and ask the basic questions—“What are we trying to solve? What are the constraints that exist? What are the dependencies?” Let’s make those explicit and really push the thinking and defining. At McKinsey, we spend an enormous amount of time in writing that little statement, and the statement, if you’re a logic purist, is great. You debate. “Is it an ‘or’? Is it an ‘and’? What’s the action verb?” Because all these specific words help you get to the heart of what matters.

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Simon London: So this is a concise problem statement.

Hugo Sarrazin: Yeah. It’s not like “Can we grow in Japan?” That’s interesting, but it is “What, specifically, are we trying to uncover in the growth of a product in Japan? Or a segment in Japan? Or a channel in Japan?” When you spend an enormous amount of time, in the first meeting of the different stakeholders, debating this and having different people put forward what they think the problem definition is, you realize that people have completely different views of why they’re here. That, to me, is the most important step.

Charles Conn: I would agree with that. For me, the problem context is critical. When we understand “What are the forces acting upon your decision maker? How quickly is the answer needed? With what precision is the answer needed? Are there areas that are off limits or areas where we would particularly like to find our solution? Is the decision maker open to exploring other areas?” then you not only become more efficient, and move toward what we call the critical path in problem solving, but you also make it so much more likely that you’re not going to waste your time or your decision maker’s time.

How often do especially bright young people run off with half of the idea about what the problem is and start collecting data and start building models—only to discover that they’ve really gone off half-cocked.

Hugo Sarrazin: Yeah.

Charles Conn: And in the wrong direction.

Simon London: OK. So step one—and there is a real art and a structure to it—is define the problem. Step two, Charles?

Charles Conn: My favorite step is step two, which is to use logic trees to disaggregate the problem. Every problem we’re solving has some complexity and some uncertainty in it. The only way that we can really get our team working on the problem is to take the problem apart into logical pieces.

What we find, of course, is that the way to disaggregate the problem often gives you an insight into the answer to the problem quite quickly. I love to do two or three different cuts at it, each one giving a bit of a different insight into what might be going wrong. By doing sensible disaggregations, using logic trees, we can figure out which parts of the problem we should be looking at, and we can assign those different parts to team members.

Simon London: What’s a good example of a logic tree on a sort of ratable problem?

Charles Conn: Maybe the easiest one is the classic profit tree. Almost in every business that I would take a look at, I would start with a profit or return-on-assets tree. In its simplest form, you have the components of revenue, which are price and quantity, and the components of cost, which are cost and quantity. Each of those can be broken out. Cost can be broken into variable cost and fixed cost. The components of price can be broken into what your pricing scheme is. That simple tree often provides insight into what’s going on in a business or what the difference is between that business and the competitors.

If we add the leg, which is “What’s the asset base or investment element?”—so profit divided by assets—then we can ask the question “Is the business using its investments sensibly?” whether that’s in stores or in manufacturing or in transportation assets. I hope we can see just how simple this is, even though we’re describing it in words.

When I went to work with Gordon Moore at the Moore Foundation, the problem that he asked us to look at was “How can we save Pacific salmon?” Now, that sounds like an impossible question, but it was amenable to precisely the same type of disaggregation and allowed us to organize what became a 15-year effort to improve the likelihood of good outcomes for Pacific salmon.

Simon London: Now, is there a danger that your logic tree can be impossibly large? This, I think, brings us onto the third step in the process, which is that you have to prioritize.

Charles Conn: Absolutely. The third step, which we also emphasize, along with good problem definition, is rigorous prioritization—we ask the questions “How important is this lever or this branch of the tree in the overall outcome that we seek to achieve? How much can I move that lever?” Obviously, we try and focus our efforts on ones that have a big impact on the problem and the ones that we have the ability to change. With salmon, ocean conditions turned out to be a big lever, but not one that we could adjust. We focused our attention on fish habitats and fish-harvesting practices, which were big levers that we could affect.

People spend a lot of time arguing about branches that are either not important or that none of us can change. We see it in the public square. When we deal with questions at the policy level—“Should you support the death penalty?” “How do we affect climate change?” “How can we uncover the causes and address homelessness?”—it’s even more important that we’re focusing on levers that are big and movable.

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Simon London: Let’s move swiftly on to step four. You’ve defined your problem, you disaggregate it, you prioritize where you want to analyze—what you want to really look at hard. Then you got to the work plan. Now, what does that mean in practice?

Hugo Sarrazin: Depending on what you’ve prioritized, there are many things you could do. It could be breaking the work among the team members so that people have a clear piece of the work to do. It could be defining the specific analyses that need to get done and executed, and being clear on time lines. There’s always a level-one answer, there’s a level-two answer, there’s a level-three answer. Without being too flippant, I can solve any problem during a good dinner with wine. It won’t have a whole lot of backing.

Simon London: Not going to have a lot of depth to it.

Hugo Sarrazin: No, but it may be useful as a starting point. If the stakes are not that high, that could be OK. If it’s really high stakes, you may need level three and have the whole model validated in three different ways. You need to find a work plan that reflects the level of precision, the time frame you have, and the stakeholders you need to bring along in the exercise.

Charles Conn: I love the way you’ve described that, because, again, some people think of problem solving as a linear thing, but of course what’s critical is that it’s iterative. As you say, you can solve the problem in one day or even one hour.

Charles Conn: We encourage our teams everywhere to do that. We call it the one-day answer or the one-hour answer. In work planning, we’re always iterating. Every time you see a 50-page work plan that stretches out to three months, you know it’s wrong. It will be outmoded very quickly by that learning process that you described. Iterative problem solving is a critical part of this. Sometimes, people think work planning sounds dull, but it isn’t. It’s how we know what’s expected of us and when we need to deliver it and how we’re progressing toward the answer. It’s also the place where we can deal with biases. Bias is a feature of every human decision-making process. If we design our team interactions intelligently, we can avoid the worst sort of biases.

Simon London: Here we’re talking about cognitive biases primarily, right? It’s not that I’m biased against you because of your accent or something. These are the cognitive biases that behavioral sciences have shown we all carry around, things like anchoring, overoptimism—these kinds of things.

Both: Yeah.

Charles Conn: Availability bias is the one that I’m always alert to. You think you’ve seen the problem before, and therefore what’s available is your previous conception of it—and we have to be most careful about that. In any human setting, we also have to be careful about biases that are based on hierarchies, sometimes called sunflower bias. I’m sure, Hugo, with your teams, you make sure that the youngest team members speak first. Not the oldest team members, because it’s easy for people to look at who’s senior and alter their own creative approaches.

Hugo Sarrazin: It’s helpful, at that moment—if someone is asserting a point of view—to ask the question “This was true in what context?” You’re trying to apply something that worked in one context to a different one. That can be deadly if the context has changed, and that’s why organizations struggle to change. You promote all these people because they did something that worked well in the past, and then there’s a disruption in the industry, and they keep doing what got them promoted even though the context has changed.

Simon London: Right. Right.

Hugo Sarrazin: So it’s the same thing in problem solving.

Charles Conn: And it’s why diversity in our teams is so important. It’s one of the best things about the world that we’re in now. We’re likely to have people from different socioeconomic, ethnic, and national backgrounds, each of whom sees problems from a slightly different perspective. It is therefore much more likely that the team will uncover a truly creative and clever approach to problem solving.

Simon London: Let’s move on to step five. You’ve done your work plan. Now you’ve actually got to do the analysis. The thing that strikes me here is that the range of tools that we have at our disposal now, of course, is just huge, particularly with advances in computation, advanced analytics. There’s so many things that you can apply here. Just talk about the analysis stage. How do you pick the right tools?

Charles Conn: For me, the most important thing is that we start with simple heuristics and explanatory statistics before we go off and use the big-gun tools. We need to understand the shape and scope of our problem before we start applying these massive and complex analytical approaches.

Simon London: Would you agree with that?

Hugo Sarrazin: I agree. I think there are so many wonderful heuristics. You need to start there before you go deep into the modeling exercise. There’s an interesting dynamic that’s happening, though. In some cases, for some types of problems, it is even better to set yourself up to maximize your learning. Your problem-solving methodology is test and learn, test and learn, test and learn, and iterate. That is a heuristic in itself, the A/B testing that is used in many parts of the world. So that’s a problem-solving methodology. It’s nothing different. It just uses technology and feedback loops in a fast way. The other one is exploratory data analysis. When you’re dealing with a large-scale problem, and there’s so much data, I can get to the heuristics that Charles was talking about through very clever visualization of data.

You test with your data. You need to set up an environment to do so, but don’t get caught up in neural-network modeling immediately. You’re testing, you’re checking—“Is the data right? Is it sound? Does it make sense?”—before you launch too far.

Simon London: You do hear these ideas—that if you have a big enough data set and enough algorithms, they’re going to find things that you just wouldn’t have spotted, find solutions that maybe you wouldn’t have thought of. Does machine learning sort of revolutionize the problem-solving process? Or are these actually just other tools in the toolbox for structured problem solving?

Charles Conn: It can be revolutionary. There are some areas in which the pattern recognition of large data sets and good algorithms can help us see things that we otherwise couldn’t see. But I do think it’s terribly important we don’t think that this particular technique is a substitute for superb problem solving, starting with good problem definition. Many people use machine learning without understanding algorithms that themselves can have biases built into them. Just as 20 years ago, when we were doing statistical analysis, we knew that we needed good model definition, we still need a good understanding of our algorithms and really good problem definition before we launch off into big data sets and unknown algorithms.

Simon London: Step six. You’ve done your analysis.

Charles Conn: I take six and seven together, and this is the place where young problem solvers often make a mistake. They’ve got their analysis, and they assume that’s the answer, and of course it isn’t the answer. The ability to synthesize the pieces that came out of the analysis and begin to weave those into a story that helps people answer the question “What should I do?” This is back to where we started. If we can’t synthesize, and we can’t tell a story, then our decision maker can’t find the answer to “What should I do?”

Simon London: But, again, these final steps are about motivating people to action, right?

Charles Conn: Yeah.

Simon London: I am slightly torn about the nomenclature of problem solving because it’s on paper, right? Until you motivate people to action, you actually haven’t solved anything.

Charles Conn: I love this question because I think decision-making theory, without a bias to action, is a waste of time. Everything in how I approach this is to help people take action that makes the world better.

Simon London: Hence, these are absolutely critical steps. If you don’t do this well, you’ve just got a bunch of analysis.

Charles Conn: We end up in exactly the same place where we started, which is people speaking across each other, past each other in the public square, rather than actually working together, shoulder to shoulder, to crack these important problems.

Simon London: In the real world, we have a lot of uncertainty—arguably, increasing uncertainty. How do good problem solvers deal with that?

Hugo Sarrazin: At every step of the process. In the problem definition, when you’re defining the context, you need to understand those sources of uncertainty and whether they’re important or not important. It becomes important in the definition of the tree.

You need to think carefully about the branches of the tree that are more certain and less certain as you define them. They don’t have equal weight just because they’ve got equal space on the page. Then, when you’re prioritizing, your prioritization approach may put more emphasis on things that have low probability but huge impact—or, vice versa, may put a lot of priority on things that are very likely and, hopefully, have a reasonable impact. You can introduce that along the way. When you come back to the synthesis, you just need to be nuanced about what you’re understanding, the likelihood.

Often, people lack humility in the way they make their recommendations: “This is the answer.” They’re very precise, and I think we would all be well-served to say, “This is a likely answer under the following sets of conditions” and then make the level of uncertainty clearer, if that is appropriate. It doesn’t mean you’re always in the gray zone; it doesn’t mean you don’t have a point of view. It just means that you can be explicit about the certainty of your answer when you make that recommendation.

Simon London: So it sounds like there is an underlying principle: “Acknowledge and embrace the uncertainty. Don’t pretend that it isn’t there. Be very clear about what the uncertainties are up front, and then build that into every step of the process.”

Hugo Sarrazin: Every step of the process.

Simon London: Yeah. We have just walked through a particular structured methodology for problem solving. But, of course, this is not the only structured methodology for problem solving. One that is also very well-known is design thinking, which comes at things very differently. So, Hugo, I know you have worked with a lot of designers. Just give us a very quick summary. Design thinking—what is it, and how does it relate?

Hugo Sarrazin: It starts with an incredible amount of empathy for the user and uses that to define the problem. It does pause and go out in the wild and spend an enormous amount of time seeing how people interact with objects, seeing the experience they’re getting, seeing the pain points or joy—and uses that to infer and define the problem.

Simon London: Problem definition, but out in the world.

Hugo Sarrazin: With an enormous amount of empathy. There’s a huge emphasis on empathy. Traditional, more classic problem solving is you define the problem based on an understanding of the situation. This one almost presupposes that we don’t know the problem until we go see it. The second thing is you need to come up with multiple scenarios or answers or ideas or concepts, and there’s a lot of divergent thinking initially. That’s slightly different, versus the prioritization, but not for long. Eventually, you need to kind of say, “OK, I’m going to converge again.” Then you go and you bring things back to the customer and get feedback and iterate. Then you rinse and repeat, rinse and repeat. There’s a lot of tactile building, along the way, of prototypes and things like that. It’s very iterative.

Simon London: So, Charles, are these complements or are these alternatives?

Charles Conn: I think they’re entirely complementary, and I think Hugo’s description is perfect. When we do problem definition well in classic problem solving, we are demonstrating the kind of empathy, at the very beginning of our problem, that design thinking asks us to approach. When we ideate—and that’s very similar to the disaggregation, prioritization, and work-planning steps—we do precisely the same thing, and often we use contrasting teams, so that we do have divergent thinking. The best teams allow divergent thinking to bump them off whatever their initial biases in problem solving are. For me, design thinking gives us a constant reminder of creativity, empathy, and the tactile nature of problem solving, but it’s absolutely complementary, not alternative.

Simon London: I think, in a world of cross-functional teams, an interesting question is do people with design-thinking backgrounds really work well together with classical problem solvers? How do you make that chemistry happen?

Hugo Sarrazin: Yeah, it is not easy when people have spent an enormous amount of time seeped in design thinking or user-centric design, whichever word you want to use. If the person who’s applying classic problem-solving methodology is very rigid and mechanical in the way they’re doing it, there could be an enormous amount of tension. If there’s not clarity in the role and not clarity in the process, I think having the two together can be, sometimes, problematic.

The second thing that happens often is that the artifacts the two methodologies try to gravitate toward can be different. Classic problem solving often gravitates toward a model; design thinking migrates toward a prototype. Rather than writing a big deck with all my supporting evidence, they’ll bring an example, a thing, and that feels different. Then you spend your time differently to achieve those two end products, so that’s another source of friction.

Now, I still think it can be an incredibly powerful thing to have the two—if there are the right people with the right mind-set, if there is a team that is explicit about the roles, if we’re clear about the kind of outcomes we are attempting to bring forward. There’s an enormous amount of collaborativeness and respect.

Simon London: But they have to respect each other’s methodology and be prepared to flex, maybe, a little bit, in how this process is going to work.

Hugo Sarrazin: Absolutely.

Simon London: The other area where, it strikes me, there could be a little bit of a different sort of friction is this whole concept of the day-one answer, which is what we were just talking about in classical problem solving. Now, you know that this is probably not going to be your final answer, but that’s how you begin to structure the problem. Whereas I would imagine your design thinkers—no, they’re going off to do their ethnographic research and get out into the field, potentially for a long time, before they come back with at least an initial hypothesis.

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Hugo Sarrazin: That is a great callout, and that’s another difference. Designers typically will like to soak into the situation and avoid converging too quickly. There’s optionality and exploring different options. There’s a strong belief that keeps the solution space wide enough that you can come up with more radical ideas. If there’s a large design team or many designers on the team, and you come on Friday and say, “What’s our week-one answer?” they’re going to struggle. They’re not going to be comfortable, naturally, to give that answer. It doesn’t mean they don’t have an answer; it’s just not where they are in their thinking process.

Simon London: I think we are, sadly, out of time for today. But Charles and Hugo, thank you so much.

Charles Conn: It was a pleasure to be here, Simon.

Hugo Sarrazin: It was a pleasure. Thank you.

Simon London: And thanks, as always, to you, our listeners, for tuning into this episode of the McKinsey Podcast . If you want to learn more about problem solving, you can find the book, Bulletproof Problem Solving: The One Skill That Changes Everything , online or order it through your local bookstore. To learn more about McKinsey, you can of course find us at McKinsey.com.

Charles Conn is CEO of Oxford Sciences Innovation and an alumnus of McKinsey’s Sydney office. Hugo Sarrazin is a senior partner in the Silicon Valley office, where Simon London, a member of McKinsey Publishing, is also based.

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Domain and Range of a Function

Understand the concepts of domain and range of a function with this comprehensive guide. Knowing how to determine the domain and range is crucial for analyzing and interpreting functions in mathematics.

Key Takeaways

Introduction to domain and range.

• Definition of domain and range.
• Importance of understanding the domain and range in mathematical functions.

How to Determine the Domain

• Steps to find the domain of a function.
• Examples of common functions and their domains.

How to Determine the Range

• Steps to find the range of a function.
• Examples of common functions and their ranges.

Applications of Domain and Range

• Real-life applications of domain and range in various fields.
• How understanding domain and range can aid in problem-solving.

The domain of a function is the complete set of possible input values (independent variable) that allow the function to work. The range of a function is the complete set of possible output values (dependent variable) that result from using the function. Understanding these concepts is essential for graphing functions and solving mathematical problems.

Steps to Find the Domain

• Identify the Function : Start by understanding the type of function you are dealing with, such as linear, quadratic, polynomial, rational, etc.
• Analyze Constraints : Determine any restrictions on the input values. For example, values that make the denominator zero in a rational function or negative values under a square root in a real-valued function.
• Set Notation : Express the domain using interval notation or set notation.
• Linear Functions : The domain is all real numbers.
• Quadratic Functions : The domain is all real numbers.
• Rational Functions : Exclude values that make the denominator zero.
• Square Root Functions : Include only values that make the expression under the square root non-negative.

Steps to Find the Range

• Identify the Function : Understand the type of function you are analyzing.
• Determine the Behavior : Analyze how the function behaves as the input values change, considering both end behavior and any critical points.
• Solve for Output Values : Determine the set of all possible output values based on the input values within the domain.
• Linear Functions : The range is all real numbers.
• Quadratic Functions : The range is all real numbers greater than or equal to the vertex's y-coordinate (for upward-facing parabolas) or less than or equal to the vertex's y-coordinate (for downward-facing parabolas).
• Rational Functions : Determine the horizontal asymptotes or use limits to find the range.
• Square Root Functions : The range includes only non-negative values.

Real-life Applications

• Engineering : Analyzing stresses and strains in materials.
• Economics : Understanding demand and supply functions.
• Science : Modeling population growth or radioactive decay.

Problem-solving

Knowing the domain and range helps in solving equations, optimizing functions, and understanding the behavior of different mathematical models.

By mastering the concepts of domain and range, you can enhance your mathematical skills and apply them to various real-world problems.

For a detailed step-by-step guide, visit the full article at https://www.geeksforgeeks.org/domain-and-range-of-function/ .

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Use Active Listening to Help a Colleague Make a Hard Decision

• Cheryl Strauss Einhorn

Don’t jump straight to problem-solving.

Imagine a colleague is faced with a high-stakes decision. They’re likely stressed, conflicted, and overwhelmed. In these situations, many of us default to the role of problem-solver. We try to support our colleague by providing our opinion or offering a solution. But to effectively support decision makers in your organization, you need to step back from your own ego and just listen . This article outlines practical strategies for exercising four types of active listening: emotional, informational, analytical, and reflective. Active listening can be hard to do, but it’s a great skill to practice. It allows you to strengthen key relationships while giving decision makers the space to make decisions for themselves.

Arnaldo was the chief operating officer at a successful investment firm. Recently, the firm’s results had been underperforming expectations. This poor performance was due to one large investment that the chief investment officer, Russ, was committed to holding. Arnaldo had fielded several calls from investors who wanted Russ to sell the money-losing investment. So, when Russ asked for a meeting to discuss the fund’s performance, Arnaldo’s instinct was to make a pitch to sell — to solve the problem.

• Cheryl Strauss Einhorn is the founder and CEO of Decisive, a decision sciences company using her AREA Method decision-making system for individuals, companies, and nonprofits looking to solve complex problems. Decisive offers digital tools and in-person training, workshops, coaching and consulting. Cheryl is a long-time educator teaching at Columbia Business School and Cornell and has won several journalism awards for her investigative news stories. She’s authored two books on complex problem solving, Problem Solved for personal and professional decisions, and Investing In Financial Research about business, financial, and investment decisions. Her new book, Problem Solver, is about the psychology of personal decision-making and Problem Solver Profiles. For more information please watch Cheryl’s TED talk and visit areamethod.com .

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