airman leadership school problem solving test

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Develop effective NCOs committed to leading Airmen with purpose.

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Provide the platform of education necessary to develop enlisted leaders with the moral framework of integrity, service and excellence.

Airman Leadership School (ALS) prepares Senior Airmen for their transition to a supervisory role by providing 24 days of professional military education. The course is composed of four key focus areas: Air Force Culture, Mission, Problem Solving and Leadership. Graduation from ALS is a requirement for promotion to Staff Sergeant.

Little Rock AFB ALS is accredited by the Community College of the Air Force. Upon graduation, students earn 10 credit hours toward their CCAF degree.

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Airman Leadership School

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ALS - Airman Leadership School Quiz

An airman is a member of an air force or air arm of a nation's armed forces. In certain air forces, it can also refer to a specific enlisted rank. He can also be referred as soldier in other definition. In civilian aviation usage, the term airman is analogous to the term sailor in nautical usage.

SSgt Granger tells his students, “Whenever you deliver your message, you must ensure your communication is effective. You do this by determining the purpose of communication, preparing the communication, and lastly, deliver the message. SSgt Granger’s comments BEST explain the _____________.

Communication process

Phases of effective communication

Barriers to communication

Rate this question:

SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander’s Physical Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, “Brief the new policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or TDY are briefed as soon as they return. SMSgt Lannen’s action’s BEST illustrate ___________.

Upward Communication

Downward Communication

Lateral Communication

MSgt Ottmo noticed that some of his crew members were relying on their memorization of procedures instead of following technical orders. Despite engine runs and planes launching, he holds a meeting on the flight line to address the problem. After the meeting several people expressed frustration because they barely heard anything MSgt Ottmo said.” MSgt Ottmo’s ____________ will MOST likely _________ mission effectiveness.

Understanding of organizational barriers; enhance

Misunderstanding of organizational barriers; hinder

Understanding of psychological barriers; enhance

Misunderstanding of psychological barriers; hinder

After another local village is mistakenly attacked, a reporter approaches SSgt Tubblewith questions regarding the faulty targeting systems used on today’s rocket systems.Tubble responds, “Although I may not work directly with munitions, I am confident in ourweapons system technologies; further, I support all efforts that provide our enemies amiserable death.” Within days the paper releases comments; Twitter, Facebook, and similarsites explode with hate mail toward the USAF and temporarily interrupt the mission.SSgt Tubble’s comments BEST illustrate ineffective ______ and its impact on missioneffectiveness.

Media engagement

Use of social media guidelines

Strategic communication

While on her favorite blog site, SrA Allen, a former model, uploads a picture takenduring a recent interview. In the photograph, she is wearing a tight “I Love NY” t-shirtwith her ABU pants. Within days, she receives hundreds of positive responses to her post.SrA Allen’ actions _____ and will MOST likely have a ________ impact on publicperception

Comply with social media guidelines; positive

Violate social media guidelines; negative

Comply with interview do’s and don’ts; positive

Violate interview do’s and don’ts; negative

A1C Ivey asks SSgt Johnson, “What is the best way to write a talking paper. SSgt Johnson replies “Make sure you use bullet statements that are concise with one concept that serves a purpose. This will help keep you on track while you’re writing.” SSgt Johnson’s comments BEST explain the ____________. 

Single idea bullet statement

Specific achievement bullet statement

Accomplishment impact bullet statement

Before submitting an Enlisted Performance Report for review, MSgt Wilson makes sure the information he uses is correct and truthful. He is careful not to exaggerate the truth or embellish the facts because he believes that falsifying the truth hurts his subordinates, and damages his credibility as a supervisor. MSgt Wilson’s actions BEST illustrate ______________ and its impact on his effectiveness.

Specificity

SSgt Maramba decided to reward one of his subordinates so he requested a Décor 6. He reviewed past performance reports for information to complete the decoration citation. Once the Décor 6 and the citation were completed, he forwarded them to CSS for review. After making several corrections to the document, the CSS forwarded it to the commander who promptly approved the decoration.SSgt Maramba’s _____________ will MOST likely ______________ his subordinate’s effectiveness.

Effective use of types of narrative writing; enhance

Ineffective use of types of narrative writing; hinder

Effective use of bullet statements; enhance

Ineffective use of bullet statements; hinder

After noticing an unusual change in SrA Dent’s behavior, SSgt Wilson decides to meet with him to discuss his observations. Hoping to keep the session centered on Dent and to eliminate distractions, he reserves a small conference room for two hours with permission to use it longer if needed. He then jots down a few questions to help him open the session and establish rapport with Dent. The scenario BEST illustrates an NCO accomplishing ________________. 

Pre-session activities only

Pre-session and session activities

Pre-session, session, and post-session activities

SSgt Bolden plans to hold a meeting with his work section about the low morale that hasbeen bringing down the mission lately. Up until last month, everyone enjoyed coming to workand doing his or her best on the job. Bolden thinks about it and realizes the change ineveryone’s demeanor must be from the new commander. Bolden realizes he must do somethingsoon before the morale takes a deeper plummet, so he decides to hold the meeting to let hispeople know he is always concerned about them and their welfare.SSgt Bolden’s _____________ will MOST likely ______________ his effectiveness. 

Inappropriate use of resolving; decrease

Appropriate use of resolving; increase

Appropriate use of diagnosing; increase

Inappropriate use of diagnosing; decrease

During A1C Hall’s initial feedback, SSgt Irvin says, “When working the customerservice desk, answer all phone calls before the third ring, politely identify yourself andthis unit, and offer assistance to each caller. Furthermore, because our nation and othercountries consider us professionals, we must strive for excellence in everything we do.Finally, if you fail to meet my expectations or to comply with all directives, you canexpect a swift response from me.”SSgt Irvin’s actions BEST illustrate _____________.

Standards and discipline

The Air Force Core Values

Use of earned authority

SSgt Vera is concerned about her subordinate, A1C Jackson. When he first arrived tothe unit, he was an eager self-starter and had plenty of questions during his initialfeedback to make sure he understood his supervisor’s line of acceptability. However,last week Jackson failed to complete his assignments by the deadline, causingproduction to fall. Vera waits and hopes he will self-correct. Today, Jackson missedanother important deadline. Fed up, Vera issues Jackson a letter of admonishment.SSgt Vera’s _____________ will MOST likely ______________ her effectiveness. 

Inappropriate use of punishment; decrease

Appropriate use of punishment; increase

Inappropriate use of PDP; decrease

Appropriate use of PDP; increase

SSgt Tolley is writing a performance report on SrA Folk, one of his customer servicerepresentatives. Tolley received information from Folk’s shift leader, reviewed Folk’straining records, and even spoke to some of his customers. Finally, he looked at Folk’squality assurance inspection results. Using all this information, he proceeded to composethe performance report.SSgt Tolley’s actions BEST illustrate ________ and their impact on NCOeffectiveness.

Direct and Indirect Observation

Direct Observation and Checking Completed Products

Indirect Observation and Checking Completed Products

TSgt Smith is writing performance reports on two Airmen. Although he cannotactually observe the Airmen working because they work on another shift, he reviews theircompleted work and occasionally asks their shift supervisor for feedback on theirperformance. In the final report, he leaves out factors that do not contribute to performance,ignores nonessential elements of the job, and is careful not to give undue weight to isolatedincidents.TSgt Smith’s __________ will MOST likely __________ his effectiveness. 

Inappropriate use of evaluation principles; hinder

Appropriate use of evaluation principles; enhance

Inappropriate use of performance feedback; hinder

Appropriate use of performance feedback; enhance

During a feedback session with SrA Wiley, MSgt Campbell says, “Your coworkers andI have fielded too many calls from your creditors complaining about missed payments. Youand I discussed personal financial responsibility during your initial feedback. Your actionshave impacted this work center; therefore, to prevent further disruption, I expect you to takecare of this situation. Let’s discuss your options.” After working through an action plantogether, Campbell tells Wiley, “I think you have the potential, but this matter needs to behandled.”MSgt Campbell’s _________ will MOST likely _________ SrA Wiley’s effectiveness. 

Appropriate use of rehabilitative feedback; enhance

Inappropriate use of rehabilitative feedback; hinder

Appropriate use of preventative feedback; enhance

Inappropriate use of preventative feedback; hinder

While reading his newcomer’s orientation package, SSgt Rooney sees the statement,“In order to become the best public affairs office in the military, we need to advance publicunderstanding of the military, share information with the public, and represent the interestsof military journalists by instilling tradition, knowledge, and leadership in our journalists.”This statement BEST illustrates a _____________. 

Team mission statement and team roles and responsibilities

Team vision statement and team dynamics

Team mission and vision statement

As his team considers potential solutions for solving a long-term problem SSgt Clivehears SrA Staple say to A1C Lew, "Initially, I acted like your scheduling idea was toosimplistic, but the truth is I was jealous because I didn’t think of it. It’s actually a greatidea and I think we should try it right away.” Lew responds, “Thanks, I appreciate yourhonesty and I am glad we’re able work out our differences.” SSgt Clive chimes in with, “Ithink your cooperation will keep all of us from working 12-hour shifts and by continuingto develop your relationship, you are setting a good example for our new team members.”If this team remains in the ____stage, then its productivity will MOST likely________. 

Storming; slowly increase

Storming; remain low

Norming; remain high

Norming; slowly decrease

SSgt Burnham tells his coworker, “I wish I was still deployed. At least the leadershipof that joint unit understood the differences in personalities and the strengths andweaknesses of members from our sister services. No matter how difficult the mission, theywere aware of our emotions and feelings and despite the cultural differences, they alwaysfound a way to respect individual characteristics and to tap into what each person brought tothe mission. Their approach not only ensured mission success, it improved our appreciationfor one another and enhanced my understanding of others’ values and beliefs.”SSgt Burnham’s joint unit BEST illustrates ___________ impact on missioneffectiveness.

All four elements of the FAIR Way and their

Social Sensitivity and its

Socio-Behavioral Tendencies and their

As the new NCOIC, TSgt Milton reviews customer surveys and immediately calls awork center meeting. “This morning I will share my expectations for this team and discusshow we can assist one another,” says Milton. “I also need to know what you need andexpect from me that will help you accomplish your responsibilities more effectively. Forexample, do you need equipment, additional training, or help with a personal matter?”Cautiously SrA Brady asks, “I get the impression that you think our section is in need ofdrastic improvement. Is this true?” Milton replies, “Not exactly. I simply believe thatthere is a lot of untapped potential within this team.”TSgt Milton’s ________ will MOST likely ________ unit effectiveness. 

Appropriate use of Socio-Behavioral Tendencies; enhance

Inappropriate use of Socio-Behavioral Tendencies; hinder

Effective use of the FAIR Way; enhance

Ineffective use of the FAIR Way; hinder

During an initial EPR feedback session, MSgt Aldo tells SSgt Alexander, “I expect youto know what your job is, how to do it, and to perform it to the best of your ability.Furthermore, I will accept nothing less than ethical behavior at all times and I expect NCOsto accept full responsibility for their actions. Finally, faithfulness, obedience, respectfulness,and initiative are important to me.”MSgt Aldo’s comments BEST explain _____________. 

Leadership traits

Followership traits

During a mid-term performance feedback session, TSgt Finn reminds SSgt Rafferty,“As I’ve said in the past, faithfulness to peers, subordinates, and to me is important. So isyour enthusiasm and motivation for taking the initiative. I appreciate your willingness tomake decisions, act on them, and accept responsibility for your decisions. Your actions seemto prompt your subordinates to always support the unit's mission with passion.”This scenario BEST illustrates _____________ and their impact on unit effectiveness. 

Leadership powers

SSgt Cordell tells his team, “I know the task before you is going to take a lot ofovertime. It will require personal sacrifice on your part; however, I believe you are up to thechallenge so expect a one-day pass when it’s all finished.”SSgt Cordell's use of ______ power will MOST likely__________ unit effectiveness. 

Personal; hinder

Personal; enhance

Position; hinder

Position; enhance

TSgt West contacts the Vehicle Distribution Flight and says, “I would like to requesta large truck to haul away some old office equipment.” The dispatcher on duty,SSgt Freeman replies, “I have one truck available, but you would need to return itby noon today so I can support another high-priority request.” West says, “Thatwon’t work. I’ll need it for at least two days.” After some thought Freeman says,“Could you wait until tomorrow? That way I could use the vehicle to support thisother requirement and you can use it for the rest of the week.” West tells Freeman,“I understand the position you’re in and will gladly stop by in the morning to signout the truck.”This scenario BEST illustrates the use of the _____________ strategy for negotiatingand its impact of NCO effectiveness. 

After failing their operational readiness inspection (ori), ssgt shire must prepareher work center for the re-inspection. after taking into account the experience ofthe airmen she has available to help, she calls a team meeting and opens it bysaying, “we only have a few weeks left before the re-inspection and a passing scoreis absolutely necessary. therefore, i have created a plan to review every item on theori checklist. to accomplish this, i have assigned you to teams to work specificsections of the checklist.” shire closed the meeting, answered a few questions, andreconciled a heated debate among the airmen. shortly after, she overhears a fewsenior airmen complaining about their assigned tasks.ssgt shire’s ____________, will most likely ___________ her effectiveness. .

Consideration of the who, stakes, and situation; enhance

Disregard for the who, stakes, and situation; hinder

Use of all her personal and position powers; enhance

Misuse of all her personal and position powers; hinder

Due to an upcoming mission change, the chief tells TSgt Abel to reclassify the skilllevel and security clearance of several positions. After a quick check with the manpoweroffice, Abel submits the proper document to request the chief’s changes. Several monthslater, new personnel with the right skills begin arriving just in time to help the squadronbegin its new mission.TSgt Abel’s submission BEST illustrate use of the __________ and its impact onmission effectiveness. 

Unit Personnel Management Roster

Authorization Change Request

Unit Manpower Document

SSgt Bose, the new NCOIC of Pharmacy Services, grows tired of her Airmencomplaining about their section’s outdated equipment. Realizing she has several unknown,unfunded requirements, she submits a request for funds to the unit’s resource advisor (RA)in October. Since Bose’s request is so thorough, the RA makes one minor change, andthen submits the request to the wing’s Budget Execution Review committee in January.The resource advisor’s ____________ will MOST likely ____________missioneffectiveness. 

Appropriate use of the execution plan; enhance

Inappropriate use of the execution plan; hinder

Understanding of the budget cycle; enhance

Misunderstanding of the budget cycle; hinder

TSgt Rivera, the NCOIC of Air Freight Management asks SSgt Graves, “Do youknow why it takes so long to get our expedited cargo inspected?” SSgt Graves replies,“Apparently, the inspection team doesn’t like their new government vehicle and wouldrather walk to each aircraft on the flightline.” Frustrated Rivera says, “That’s ridiculous!So instead of recognizing the need for a vehicle, they would rather walk around theflightline, causing our freight and aircraft to wait.” TSgt Rivera immediately contacts theinspection team and instructs them to use their assigned vehicle.The inspection team’s actions BEST illustrate _______ impact on missioneffectiveness.

A category of waste and its

the phases of change management and their

The PDCA Cycle for problem solving and its

MSgt Berry, evaluations section NCOIC, says to SSgt Renzi, “Fix our problems withthe overdue EPRs ASAP!” Renzi tells her airman, SrA Embry, “ We’ve been told to fix theEPR process, and here’s how we’re going to do it…call together all the unit EPR monitors,solicit their ideas and opinions, cut the waste, and standardize the process.MSgt Berry’s ___________ will MOST likely ___________ mission effectiveness. 

Inappropriate use of directive change; hinder

Appropriate use of directive change; enhance

Inappropriate use of participative change; hinder

Appropriate use of participative change; enhance

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