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Job Description: Operations Manager for Janitorial Service

This article outlines the information you need during your hiring process and during interviews for an Operations Manager at your Janitorial Service. Want to streamline your job hiring/application process?  See our job interview, application tracking system and job application tracking templates.

  • Description

Hiring An Operations Manager

Job description, job requirements, job interview questions, follow-up questions, sample job interview answers, interview schedule, best practices for candidate communication.

In this article, we’ll look at a job description for a Janitorial Service Operations Manager, job requirements, the common job interview questions to ask someone applying for this role, follow-up questions to ask your potential new hire and excellent answers that candidates give to Janitorial Service Operations Manager job interview questions. We’ll also look at what happens in Cleaning Operations Manager interviews and the hiring process after the interview.

The Operations Manager in a Janitorial Service business is responsible for overseeing and managing the day-to-day operations of the company. This includes coordinating and scheduling cleaning services, managing a team of janitors, ensuring quality control, and maintaining client relationships. The Operations Manager is also responsible for budgeting, inventory management, and implementing efficient processes to maximize productivity and profitability.

To excel in the role of Operations Manager in a Janitorial Service business, candidates should have a strong background in the cleaning industry, preferably with previous experience in a supervisory or managerial position. They should possess excellent organizational and leadership skills, as well as the ability to effectively communicate with clients, employees, and other stakeholders. A solid understanding of budgeting, inventory management, and quality control is essential. Additionally, candidates should be detail-oriented, adaptable, and able to work well under pressure.

1. Can you describe your experience in the cleaning industry and any previous managerial roles you have held? 2. How do you prioritize tasks and ensure that deadlines are met in a fast-paced environment? 3. How do you handle and resolve conflicts within a team? 4. Can you provide an example of a time when you implemented a process improvement that resulted in increased efficiency or cost savings? 5. How do you ensure quality control in a janitorial service business?

1. Can you provide an example of a challenging situation you faced as an Operations Manager in the cleaning industry and how you resolved it? 2. How do you motivate and inspire your team to consistently deliver high-quality work? 3. How do you stay updated on industry trends and best practices in the janitorial service business?

1. “In my previous role as a Cleaning Supervisor, I oversaw a team of janitors and ensured that all cleaning tasks were completed efficiently and to the highest standards. I also managed client relationships and addressed any concerns or issues that arose. Additionally, I implemented a new scheduling system that improved productivity by 20%.” 2. “To prioritize tasks, I create a daily to-do list and assign deadlines to each task. I also communicate with my team to ensure that everyone is aware of their responsibilities and any urgent tasks that need to be addressed. If necessary, I will reassign tasks or allocate additional resources to meet deadlines.” 3. “When conflicts arise within a team, I believe in open and honest communication. I encourage team members to express their concerns and actively listen to all parties involved. I then work with them to find a resolution that is fair and satisfactory to everyone. If necessary, I will provide additional training or support to help improve performance and prevent future conflicts.” 4. “In my previous role, I implemented a new inventory management system that allowed us to track and monitor cleaning supplies more efficiently. This resulted in a 15% reduction in inventory costs and eliminated the risk of running out of essential supplies. The system also provided real-time data on usage, allowing us to make more informed purchasing decisions.” 5. “To ensure quality control, I regularly conduct inspections and audits of completed cleaning tasks. I also provide ongoing training and feedback to my team to ensure that they are following best practices and meeting client expectations. Additionally, I encourage open communication with clients and promptly address any concerns or issues that may arise.”

To conduct a comprehensive one-hour interview for a Janitorial Service Operations Manager role, consider the following schedule:

  • Introduction and overview of the role (5 minutes)
  • Candidate’s experience and skills assessment (15 minutes)
  • Job-specific questions (25 minutes)
  • Follow-up questions and clarification (10 minutes)
  • Candidate’s questions about the role and organization (5 minutes)

After the interview for the Operations Manager role at your Janitorial Service business, it is crucial to keep the candidate informed about the hiring process. Best practices include:

  • Sending a personalized thank-you email to the candidate within 24 hours
  • Providing a timeline for the hiring process and when they can expect to hear back
  • Regularly updating the operations manager candidate on their application status, even if there are delays
  • Offering constructive feedback via email to unsuccessful candidates to help them improve for future opportunities
  • Maintaining open and transparent communication throughout the entire process to ensure a positive candidate experience

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Janitorial Manager Resume Examples

As a janitorial manager, it is important to make sure that you have a well-crafted and professional resume so that you can stand out in the hiring process. Writing a resume can be a daunting task, but it doesn’t have to be. This guide will provide you with the necessary tips and tricks to writing a janitorial manager resume that will not only stand out, but will also give you the best chance of getting the job. We will also provide some examples of successful resumes that you can use as a template to create your own.

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Janitorial Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Janitorial Manager with 6 years of experience managing complex janitorial operations in a variety of settings. During my career, I have developed exceptional organizational and problem- solving skills. I possess a strong background in building maintenance, environmental safety, and employee relations. I am a self- motivated leader with an eye for detail and results- driven work ethic. I am confident that I will be an asset to any organization.

Core Skills :

  • Team Leadership
  • Budget Management
  • Building Maintenance
  • Quality Control
  • Safety Protocols
  • Supervision & Training
  • Equipment Operation
  • Hazardous Waste Management

Professional Experience :

  • Janitorial Manager, XYZ Company, 2019 – Present
  • Manage daily janitorial operations for a large facility
  • Develop and implement quality control protocols
  • Oversee building maintenance and repair processes
  • Supervise a staff of 12 janitorial workers
  • Track budgets for material and labor costs
  • Coordinate schedules for staff and contractors
  • Ensure safety protocols are followed
  • Perform regular safety inspections

Education :

  • Bachelor of Science in Business Administration, ABC University, 2014

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Janitorial Manager Resume with No Experience

  • Highly organized, self- motivated and detail- oriented individual with a passion for providing excellent janitorial services.
  • Experienced in managing a team of janitors, ensuring that all areas are clean, sanitized, and well- maintained.
  • Proficient in using specialized cleaning equipment and applying safe and effective cleaning techniques to ensure the highest standards of cleanliness and hygiene.
  • Able to manage multiple tasks and prioritize tasks in order to meet tight deadlines.
  • Excellent communication and interpersonal skills
  • Excellent organizational skills and attention to detail
  • Ability to work autonomously and take initiative
  • Knowledge of safe and effective cleaning techniques and products
  • Knowledge of safety regulations and procedures
  • Ability to work in a fast- paced environment
  • Ability to lift heavy objects

Responsibilities

  • Direct and supervise a team of janitors in the performance of day- to- day cleaning activities
  • Ensure that all areas of the building are clean, sanitized, and well- maintained according to health and safety standards
  • Conduct daily inspections of all areas to identify any areas that need to be cleaned or repaired
  • Train new janitors in the safe and effective use of cleaning equipment and products
  • Create and implement cleaning schedules to ensure that all areas are cleaned on a regular basis
  • Maintain an inventory of janitorial supplies and ensure that all supplies are adequately stocked
  • Ensure compliance with all safety regulations and procedures

Experience 0 Years

Level Junior

Education Bachelor’s

Janitorial Manager Resume with 2 Years of Experience

Dedicated and experienced Janitorial Manager with over 2 years of experience in management and overseeing the janitorial operations. Possess a great eye for detail, excellent organizational skills, and a commitment to ensuring a clean, sanitary, and safe environment for all. Demonstrated ability to manage and coordinate tasks, carry out scheduled cleaning, and lead teams of janitors in diverse settings.

  • Ability to create and manage janitorial operations
  • Experienced in setting up janitorial schedules
  • Excellent communication and problem- solving skills
  • Knowledge of safety and cleaning protocols
  • Demonstrates leadership and organizational skills
  • Proficient in using various cleaning equipment
  • Ability to manage inventory and stock supplies
  • Strong interpersonal and multitasking skills

Responsibilities :

  • Developed and implemented janitorial plans and schedules
  • Coordinated the work of other janitors to ensure efficient and effective execution of tasks
  • Ensured the safety of all personnel by conducting regular safety checks and training
  • Monitored the inventory of cleaning supplies and materials and placed orders for replenishment
  • Regularly inspected and maintained janitorial equipment in order to ensure proper functioning
  • Supervised janitorial staff and oversaw their daily activities
  • Prepared and submitted reports on janitorial operations and staff performance

Experience 2+ Years

Janitorial Manager Resume with 5 Years of Experience

Results- oriented and experienced Janitorial Manager with 5 years of experience in managing janitorial staff, building and ground maintenance and performing custodial duties. Proven ability to coordinate and oversee daily operations of janitorial staff and ensure that the premises are clean, safe and well- maintained. Experienced in setting cleaning schedules, training and evaluating employees and ensuring adherence to health and safety regulations.

  • Excellent knowledge of cleaning techniques, products and equipment
  • Highly organized with a great eye for detail
  • Ability to manage multiple tasks simultaneously
  • Familiar with health and safety standards
  • Strong verbal and written communication skills
  • Proficient in MS Office, Excel and Outlook
  • Excellent problem solving and leadership skills
  • Managed janitorial staff by providing instruction, guidance and direction
  • Supervised and evaluated janitorial staff performance and ensured that work is done according to health and safety regulations
  • Developed and implemented cleaning schedules
  • Monitored and maintained the cleanliness and tidiness of the premises
  • Provided training to staff on health and safety regulations and use of equipment
  • Maintained and kept records of inventory and janitorial supplies
  • Ensured that all equipment is properly stored and maintained
  • Responded to urgent requests and maintained a high level of customer service.

Experience 5+ Years

Level Senior

Janitorial Manager Resume with 7 Years of Experience

Highly experienced Janitorial Manager with 7 years of experience in the field. Experienced in overseeing janitorial staff, developing cleaning plans and schedules, and providing training and guidance to staff. Skilled in identifying and resolving maintenance and janitorial problems, enhancing safety standards, and evaluating the performance of staff. Adept in developing and executing comprehensive strategies to reduce costs and improve team performance.

  • Supervising and Training Janitorial Staff
  • Developing Cleaning Strategies
  • Enhancing Safety Standards
  • Evaluating Performance of Staff
  • Problem- Solving and Conflict Resolution
  • Developing Cost- Reduction Strategies
  • Budget Management and Resource Allocation
  • Supervise and coordinate activities of janitorial staff to ensure efficient performance of janitorial duties
  • Develop cleaning plans and schedules to ensure that daily, weekly, and monthly cleaning duties are completed
  • Train and guide janitorial staff in the use of cleaning materials and equipment
  • Monitor the performance of staff and provide guidance and advice to staff in resolving operational issues
  • Identify and resolve janitorial problems to ensure that a safe and clean environment is maintained
  • Ensure compliance with health and safety regulations
  • Develop and implement cost- saving strategies to reduce cleaning costs
  • Monitor and order supplies, materials, and equipment as required
  • Prepare and manage janitorial budget and allocate resources accordingly

Experience 7+ Years

Janitorial Manager Resume with 10 Years of Experience

Results- driven professional with 10 years of experience in janitorial services and management. Expert in coordinating janitorial teams and keeping workspaces clean. Proven track record of meeting deadlines and optimizing physical environments. Experience managing a wide range of cleaning projects and staff. Skilled in developing and implementing new policies and procedures to improve the effectiveness of janitorial services. Committed to safety and environmental compliance.

  • Janitorial management
  • Cleaning techniques
  • Inventory management
  • Team leadership
  • Staff supervision
  • Cleaning supplies procurement
  • Safety compliance
  • Environmental compliance
  • Lead, manage and train janitorial staff
  • Develop and implement janitorial services policies and procedures
  • Coordinate and schedule janitorial staff to ensure all jobs are completed on time
  • Oversee the procurement of cleaning supplies and equipment
  • Inspect buildings for cleanliness, safety and environmental compliance
  • Ensure janitorial staff members adhere to safety and environmental regulations
  • Maintain inventory of cleaning supplies and equipment
  • Determine and schedule cleaning jobs according to company and customer needs
  • Evaluate janitorial staff and recommend improvements
  • Create reports to track and evaluate janitorial services
  • Resolve customer complaints or service issues

Experience 10+ Years

Level Senior Manager

Education Master’s

Janitorial Manager Resume with 15 Years of Experience

Janitorial Manager with 15 years of experience in cleaning and maintenance management. Skilled in training and management of personnel, budgeting and efficient use of resources, and scheduling of maintenance activities. Experienced in both large and small scale janitorial operations and knowledgeable of OSHA standards. Passionate about providing a safe and clean environment for clients and employees.

  • Staff Training and Management
  • Budgeting and Resource Management
  • Janitorial Equipment Maintenance and Repair
  • Scheduling and Planning of Maintenance
  • OSHA Standards
  • Safety Procedures
  • Customer Service
  • Develop and implement training plans for staff
  • Manage janitorial services and personnel
  • Perform regular maintenance and repair of janitorial equipment
  • Ensure safety procedures are followed
  • Monitor budget and resources for efficient use
  • Ensure compliance with OSHA standards
  • Schedule regular cleaning and maintenance activities
  • Develop plans for new and existing janitorial services
  • Provide customer service and ensure customer satisfaction

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Janitorial Manager resume?

A Janitorial Manager is responsible for the overall supervision and management of janitorial services. This individual should be knowledgeable and skilled in general housekeeping and maintenance. A Janitorial Manager resume should include the following information:

  • Professional summary that highlights the individual’s commitment to providing excellent janitorial services.
  • Education and certifications relevant to janitorial management.
  • Experience in managing janitorial services, including customer service, people management, and budget management.
  • Knowledge of industry specific janitorial equipment, supplies, and techniques.
  • Ability to effectively communicate with staff and customers.
  • Strong organizational and problem-solving skills.
  • Detail-oriented and able to prioritize tasks and manage time efficiently.
  • Ability to complete projects within budget and in a timely manner.
  • Proven track record of providing quality janitorial services.

Including these points on a Janitorial Manager resume will show potential employers that the individual has the necessary qualifications to effectively manage janitorial services.

What is a good summary for a Janitorial Manager resume?

A Janitorial Manager resume should include a summary that outlines the applicant’s ability to oversee the day-to-day operations of a janitorial staff and ensure that a clean and safe environment is maintained at all times. This summary should emphasize the individual’s experience in managing a janitorial team and outline how the candidate has excelled in past roles, such as improving the efficiency of a janitorial staff, ensuring that all safety protocols are followed, and ensuring that the workplace is kept clean and presentable at all times. Additionally, a good Janitorial Manager resume should also include a summary of the candidate’s education, certifications, and any awards they may have earned throughout their career. This will demonstrate the individual’s commitment to professional development and will ensure that the applicant is qualified for the position.

What is a good objective for a Janitorial Manager resume?

A Janitorial Manager is responsible for the upkeep and cleanliness of a commercial building or facility. This may include leading a team of custodial staff, managing daily operations, providing customer service, and adhering to safety and quality standards. When crafting a resume for a Janitorial Manager position, a concise and effective objective statement can help set you apart from other candidates. Here are some good objectives for a Janitorial Manager resume:

  • To use my five years of experience managing janitorial staff to ensure a clean and safe environment for customers, personnel, and visitors.
  • To leverage my expertise in janitorial processes, procedures, and the use of cleaning supplies to efficiently maintain a high level of cleanliness at a commercial building.
  • To provide excellent customer service and reliable guidance to others by utilizing my strong conflict resolution and communication skills.
  • To utilize my organizational skills to manage resources and coordinate cleaning assignments in a fast-paced working environment.
  • To utilize my leadership skills to motivate and guide a team of janitorial staff and promote a positive work culture.

By crafting an effective objective statement, you can easily demonstrate to potential employers why you are the ideal candidate for the Janitorial Manager position.

How do you list Janitorial Manager skills on a resume?

When writing a resume, it’s important to list your skills as a Janitorial Manager. As a Janitorial Manager, you are responsible for overseeing the daily operations of a janitorial staff and ensuring that the highest standards of cleanliness and organization are maintained. Your resume should clearly demonstrate your ability to lead and manage, as well as your organizational and problem-solving skills. Here are some skills to include on your resume when applying for a Janitorial Manager position:

  • Leadership: Demonstrate your ability to lead and motivate a team in a fast-paced environment.
  • Communication: Showcase your excellent communication and interpersonal skills.
  • Organization: Highlight your ability to manage multiple tasks and prioritize tasks efficiently.
  • Time Management: Demonstrate that you can effectively manage time and resources in order to meet deadlines.
  • Problem-solving: Showcase your ability to identify problems and develop solutions.
  • Training: Demonstrate your ability to train and mentor staff members in order to ensure that operational standards are maintained.
  • Budgeting: Demonstrate your ability to manage a budget and allocate resources in order to maximize efficiency.
  • Safety: Showcase your commitment to safety by highlighting any certifications or training in workplace safety.

By including these skills on your resume, you can demonstrate your qualifications as a Janitorial Manager. A well-written resume can help you stand out from the competition and get the job you want.

What skills should I put on my resume for Janitorial Manager?

When applying for a role as a Janitorial Manager, it’s important to highlight the skills relevant to the position on your resume. In addition to skills related to the janitorial duties, employers will be looking for other abilities such as leadership and problem solving. Here are some skills that should be included on a resume for a Janitorial Manager:

  • Knowledge of janitorial operations: As a Janitorial Manager, you’ll need to be knowledgeable about the day-to-day operations of janitorial services. You should have experience with organizing and managing staff, and be familiar with cleaning equipment and supplies.
  • Leadership skills: Employers will be looking for someone who can lead a team and ensure tasks are completed in an efficient and effective manner. You should be able to motivate and inspire others, as well as delegate tasks and handle conflict when necessary.
  • Organizational and time management skills: As a Janitorial Manager, you’ll need to be organized and able to stay on top of tasks. You should demonstrate the ability to prioritize tasks and manage time effectively.
  • Communication and interpersonal skills: You should be able to communicate effectively with staff and other stakeholders, and be able to establish strong working relationships.
  • Problem-solving abilities: Janitorial Managers need to be able to anticipate problems that may arise on the job, and be able to come up with creative solutions.

By showcasing these skills on your resume, you’ll be able to demonstrate to employers that you have the skills and experience necessary for the role of Janitorial Manager.

Key takeaways for an Janitorial Manager resume

Writing an effective janitorial manager resume is vital for anyone looking to land a job in this position. The resume must demonstrate your skills, knowledge, and experience in the janitorial industry, as well as highlight your management abilities. Here are some key takeaways for creating an outstanding janitorial manager resume:

  • Include your technical skills. Show employers that you understand the practical aspects of managing a janitorial team, such as cleaning protocols, safety guidelines, and equipment maintenance.
  • Highlight your managerial skills. Demonstrate your ability to lead a team, manage projects, and handle customer service.
  • Mention any certifications. If you have any relevant janitorial certifications, include them on your resume to add credibility to your qualifications.
  • Be brief and concise. Don’t make your resume too long – stick to relevant information, and keep it to one page if possible.
  • Utilize keywords. Make sure to use industry keywords and phrases throughout your resume so that it is easier for employers to pick out your relevant skills and experience.

By following these key takeaways, you’ll be sure to create an impressive janitorial manager resume. With a well-written resume, you’ll have a better chance of standing out from other applicants and landing the job.

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Work Experience

  • Responsible for the management of a commercial complex consisting of 3 buildings with a cleanable sq. ft. of 700,000
  • Manages the overall activities of a project(s), and supervises the assistant managers and supervisors
  • Maintains/monitors work schedules of all personnel for three shifts, including the preparation and submission of weekly payroll time sheets
  • Coordinates and controls special project work
  • Conducts orientation of employees, develops employee’s skills/abilities and performs annual employee evaluations
  • Occasional off-site travel up to 10% of the time for meetings and/or training is required
  • Financial performance of assigned location (P & L experience required)
  • Customer satisfaction at assigned location
  • Oversee inspections, quality control measures, inventory control and staffing at assigned location
  • Three to Five years (3-5) as an experienced Janitorial /Service Manager with an extensive background managing all aspects of janitorial operations with high customer/client contact
  • Ensure that services are performed as contracted and at the intended profit margins
  • Manage the company’s quality control monitoring and safety programs at the assigned buildings
  • Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws
  • Review staffing levels to ensure proper productivity for each day’s work. Review payroll and report any discrepancies and overtime
  • Conducts orientation of employees, develops employees’ skills/abilities, and performs annual employee evaluations
  • Overall supervision of personnel including staffing, employee relations, evaluations, recruitment, training, payroll, and related matters. Makes decisions regarding hiring, discipline and termination, subject to the review of the site manager and Human Resources
  • Direct the daily activities of all C&W Services housekeeping employees
  • Manage facility budgeting process to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable
  • Establish and implement periodic schedules and procedures for the custodial program
  • Ensure that all facilities under his/her responsibility are safe and comply with all federal, state, and local laws
  • Performs regular inspections of resident, ancillary, and communal areas for sanitation, order, safety, and comfortable environment
  • Ensure that environmental procedures and issues are being implemented through the direction of the customer’s environmental specialist representative
  • Periodically inventories supply and equipment
  • Investigates new and improved cleaning instruments and methods

Professional Skills

  • Computer skills including strong Word and Excel skills
  • Computer skills including strong Word, Excel skills and Powerpoint
  • Management skills and janitorial experience required
  • Interprets and applies company policies and procedures while prioritizing and supervising skilled trades facility maintenance tasks
  • Prior supervisory experience in housekeeping, internal maintenance or similar field
  • Or more) prior recycling, custodial or grounds maintenance experience
  • Conducts hiring and orientation of employees, develops employees skills/abilities and performs annual employee evaluations

How to write Janitorial Manager Resume

Janitorial Manager role is responsible for evaluations, orientation, communications, excel, training, security, payroll, manufacturing, design, travel. To write great resume for janitorial manager job, your resume must include:

  • Your contact information
  • Work experience
  • Skill listing

Contact Information For Janitorial Manager Resume

The section contact information is important in your janitorial manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Telephone number

Work Experience in Your Janitorial Manager Resume

The section work experience is an essential part of your janitorial manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous janitorial manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular janitorial manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Janitorial Manager resume experience can include:

  • Good interpersonal communications skills and ability to work with other people
  • Conducts orientation of employees, develops employees’ skills/abilities and performs annual employee evaluations
  • Work in a fast paced environment under constantly changing priorities and demands
  • Maintains effective ongoing customer relations through email, phones and face-to-face interaction
  • Operate equipment necessary to perform housekeeping tasks
  • Experience in facility/housekeeping for sports venue required

Education on a Janitorial Manager Resume

Make sure to make education a priority on your janitorial manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your janitorial manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Janitorial Manager Resume

When listing skills on your janitorial manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical janitorial manager skills:

  • Collaboratively works with maintenance planner and scheduler to efficiently and effectively complete maintenance work
  • Support Operations Director and Vice President in reviewing price proposals prior to Contract or Proposal Manager submission to the Government
  • Experience preparing department-wide plans, procedures, and proposals
  • Two years experience in managing Government contracts
  • Three to five years of supervisory experience, and up-to-date knowledge of cleaning practices/procedures
  • Of janitorial management experience at large facilities, and up-to-date knowledge of cleaning practices/procedures

List of Typical Experience For a Janitorial Manager Resume

Experience for janitorial account manager resume.

  • Previous experience in a management / supervisory position
  • Good verbal/written communication in the English Language
  • Administering disciplinary actions as necessary, including generating appropriate forms and adhering to CW Services disciplinary policies
  • Scheduling staff, infilling of time off
  • Budgeting & Billing
  • Meet weekly with staff to review work assigned and completed, as well as for planning purposes for following days/week
  • Utilize the WO system to capture set up requests, and to provide reporting about work orders related to custodial function

Experience For Janitorial Project Manager Resume

  • Have a working knowledge of the client contract and meet client requirements
  • Inspect completed work on a regular basis to identify recurring problems
  • Use of CW Services custodial inspection programs for reporting
  • Safety Training/CASE Injury & Claim System
  • Coordinate Preventative Maintenance on Housekeeping Equipment
  • Maintain Periodic Task Scheduling Log
  • Manage the site’s quality control monitoring and safety programs (Daily “Hot Spot”/Weekly Inspections)

Experience For Area Manager Janitorial Resume

  • Manages and provides leadership to Supervisors, Lead personnel, service workers and contract workers assigned to the building
  • Basic knowledge of general equipment maintenance & cleaning procedures
  • PC capabilities (excel, word, power point & email) required
  • Pass an extensive background check
  • Responds to janitorial requests as needed
  • Regular follow up to verify assigned work completed, or if not completed subordinate has documented/explained and then manager reviewed/rescheduled as needed
  • Track Extra Work Performed

Experience For Facilities Bilingual Janitorial Manager Resume

  • Work Closely w/Supervisors to Ensure Work is Completed
  • Interact with customer daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns
  • Responsible for the overall direction, coordination, and evaluation of personnel within the facility
  • Take direction & lead others
  • Inspect/Close Work Orders
  • Assign Work/Check Point

List of Typical Skills For a Janitorial Manager Resume

Skills for janitorial account manager resume.

  • Of management experience, and up-to-date knowledge of cleaning practices/procedures
  • Previous cleaning experience is desired
  • Experience as an account manager or equivalent
  • Inventory Consumable goods
  • Valid drivers license and pass background investigation
  • Support Operations Director and Vice President in providing pricing information for proposals
  • Direct and supervise scheduling of work load adjustment with the Assistant Account Manager, Supervisors, Leads, and Cleaning Staff
  • Participates in planning/reporting meetings with client and/or all levels of C&W Services staff
  • Responsible for the management of a commercial complex consisting of 1 building with a cleanable sq. Ft. of 85,000

Skills For Janitorial Project Manager Resume

  • Oversee staff in working methods and procedures
  • Notify customer of faulty fixtures or building conditions
  • Provide customer with outstanding customer service on all levels
  • Make sure proper and adequate staffing levels are maintained
  • Maintain working relationship with labor union

Skills For Area Manager Janitorial Resume

  • Move, lift, carry, push, pull, and place objects weighing up to 50 pounds
  • Responsible for distribution of chemicals and cleaning
  • Coordinate service activities for assigned building. Ensure that services are performed as contracted and at the intended profit margins
  • Maintain upkeep of computer tracking systems of work order information
  • Manage, communicate with and oversee work and safety performance of sub-contractors regarding outsourced maintenance related work and projects as assigned
  • Ensures that environmental procedures and issues are being implemented through the directions of the customer’s environmental specialist representatives
  • Participate in the on boarding of maintenance staff

Skills For Facilities Bilingual Janitorial Manager Resume

  • Ensure contract specifications are followed and document successes and discrepancies providing action plans where required
  • Coordinate service activities for assigned building/campus
  • 2pm – 10:30 pm
  • Knowledgable with computer programs (Microsoft Office suite)
  • 737 Volvo Parkway, Suite 120
  • Maintain daily and weekly labor management control
  • Report to Senior District Manager any issues or problems with operations, ABM personnel or customer
  • Adhere to Branch, Corporate, Division, Region, and Customer policies
  • Provide support and leadership in special projects/initiatives as directed by the Branch Manager

Skills For Janitorial STP Manager Resume

  • Look for TAG opportunities and sell additional ABM services
  • Carry out disciplinary actions as needed
  • Extensive in-branch travel required
  • Resolves clients’ concerns, conducts follow-up calls and makes onsite visit inspections for satisfactory job performance
  • Directs the daily activities for janitorial & event staff
  • Reports to C&W Services Facilities Account Manager

Skills For Janitorial Project / Account Manager Resume

  • Manages the overall activities of a multi-trade maintenance force
  • Ensures work order and daily time sheet documentation is accurately completed and returned on a reasonable timeline
  • Establishes/maintains work performance standards and improvement processes
  • Conducts quality assurance checks
  • Troubleshoot/problem solve work in varied trades
  • Coordinates and manages special project work related to site maintenance

Skills For Janitorial Program Manager, Gigafactory Resume

  • Resolves on-site service delivery issues
  • Conducts site evaluations and audits
  • Ensure the proper operation of the Preventive Maintenance Program
  • Meet departmental responsibilities and objectives
  • Manage, hold team accountable and evaluate staff performance
  • Lead a team of approximately 100-120 C&W Services employees
  • Enforce C&W Services Human Resource and Safety policies and procedures

Skills For Facilities Account Manager Janitorial Services Resume

  • Adhere to union contract
  • Create PO’s and order supplies (Janitorial supplies and Consumables supplies) billable and non-billable
  • Manage the operational and safety performance for the facility. Schedule OT and any additional work ,and the daily , weekly and periodical cleaning as per the client contract Specifications
  • OSHA 10hr or 30hr Certificate

Related to Janitorial Manager Resume Samples

Clean resume sample, janitorial resume sample, janitorial supervisor resume sample, clean room resume sample, cleaning attendant resume sample, resume builder.

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5 Amazing janitorial manager Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, janitorial manager: resume samples & writing guide, employment history.

  • Inspect and maintain janitorial equipment
  • Maintain records of daily activities
  • Train and evaluate janitorial staff
  • Supervise janitorial staff and coordinate daily cleaning activities
  • Ensure janitorial staff is following cleaning protocols
  • Perform minor repairs and maintenance
  • Ensure janitorial staff is following safety regulations
  • Ensure janitorial staff follows safety protocols and procedures

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Oliver Upton

  • Monitor and address customer complaints
  • Ensure janitorial areas are properly stocked with supplies
  • Develop and implement safety and training policies

Steve Owens

  • Report any maintenance and repair issues to the appropriate personnel
  • Manage janitorial budget and expenses
  • Develop and implement cleaning schedules

Walt Robinson

Professional summary.

  • Monitor and order inventory of janitorial supplies

Earl Edwards

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janitorial operations manager job description for resume

Table of Content

  • Introduction
  • Resume Samples & Writing Guide
  • Resume Example 1
  • Resume Example 2
  • Resume Example 3
  • Resume Example 4
  • Resume Example 5
  • Jobs Description
  • Jobs Skills
  • Technical Skills
  • Soft Skills
  • How to Improve Your Resume
  • How to Optimize Your Resume
  • Cover Letter Example

janitorial manager Job Skills

For an janitorial manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Maintenance
  • Safety Procedures
  • Equipment Operation
  • Building Maintenance
  • Hazardous Materials Handling
  • Janitorial Supplies
  • Janitorial Equipment
  • Troubleshooting
  • Waste Management
  • Landscaping
  • Inventory Management
  • Fire Prevention
  • Lockout/Tagout Procedures

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Adaptability
  • Organization
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Strategic Thinking
  • Emotional Intelligence
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Quality Assurance
  • Supervisory
  • Risk Management
  • Database Management
  • Documentation
  • Financial Management
  • Visualization
  • Business Acumen
  • Process Improvement
  • Relationship Management.

How to Improve Your janitorial manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

  • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
  • Keep job descriptions short but don't just list your jobs.
  • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your janitorial manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Harry Davis

  • Manage janitorial budget, and expences
  • Ensure janitorial staffs is following safety regulations
  • Monitor, and orders inventory of janitorial supplies
  • Ensure janitorial staff is following saftey regulation
  • Inspect and maintain janitorial equipement
  • Ensure janitorial staff is following cleanning protocols
  • Train and evaulate janitorial staffs
  • Moniter and adress customer compliants

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

  • When explaining gaps in your employment section, start by being honest.
  • Elaborate on the gap and show that you never stopped learning.
  • Explain and elaborate any gap in your work history by highlighting new skills.

janitorial manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an janitorial manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Emerson Electric Recruitment Team

As a Janitorial Manager with a proven track record of success in Maintenance & Repair, I am excited to apply for the Senior Janitorial Manager position at Emerson Electric. I believe that my skills and expertise would make a valuable contribution to your team.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Emerson Electric and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Cover Letters and Resume Samples

2 Janitorial Resume Samples [+Job Description & Skills]

When writing a Janitorial Resume, it’s important to showcase your skills and experience in the field.

Follow these steps to create an effective Janitorial Resume:

1. Contact Information Start your resume with your full name, phone number, email address, and location. Make sure your contact information is up-to-date.

2. Professional Summary Write a brief professional summary highlighting your experience as a janitorial worker. Mention key skills, such as knowledge of cleaning techniques, attention to detail, and the ability to work independently.

3. Work Experience List your work experience in reverse chronological order, starting with your most recent job.

  • Include the job title, company name, location, and dates of employment.
  • Provide a concise description of your responsibilities and achievements in each role.
  • Emphasize your ability to maintain cleanliness, handle multiple tasks, and follow safety protocols.

4. Skills Create a section to highlight your relevant skills. Include both technical skills, such as operating cleaning equipment and using different cleaning products, as well as soft skills like organization, time management, and teamwork.

5. Education Mention your educational background, including any relevant certifications or training programs related to janitorial work. Include the name of the institution, degree or certification earned, and graduation year.

6. Additional Information Include any additional information that may be relevant to the position. This could include bilingual abilities, special training (such as handling hazardous materials), or any awards or recognition you have received.

7. References Consider including references from previous employers or supervisors who can vouch for your work ethic and skills. Ensure you have their permission before listing their contact information.

Proofread your resume before submitting it. Tailor your resume to the needs of the specific employer by using keywords from the job description. With a well-crafted Janitorial Resume, you’ll increase your chances of landing your desired position.

Janitorial-Resume-Sample-Page-Image

The following janitor resume samples will help you get started.

Janitorial Resume Sample 1

PETER SMITH Edmonton, AB (000) 214-4121 [email protected]

 JANITOR

SUMMARY Detail-oriented janitor with over 8 years of extensive experience in the cleaning and housekeeping field. Active team player, eager to contribute to the Janitorial team of ABC Company by using my physical stamina and cleaning skills. Excellent organizational and communication skills.

  • Strong attention to detail and ability to follow instructions.
  • Excellent time management and organization skills.
  • Knowledge of proper cleaning techniques and use of cleaning equipment.
  • Strong work ethic and ability to work independently or as part of a team.
  • Ability to prioritize tasks and manage time effectively.
  • Professional and customer service-oriented conduct

CORE SKILLS ✓ Floor/Metal Polishing ✓ Floor Washing ✓ Bulbs Replacement ✓ Sweeping and Mopping ✓ Trash Disposal ✓ Fixtures Cleaning ✓ Furniture Dusting ✓ Replenishing Supplies

KEY ACCOMPLISHMENTS

  • Worked hard in performing all kinds of janitorial and other duties as assigned by supervisor.
  • Innovated new methods to better handle cleaning work and serve customers.
  • Delivered exceptional services as promised by the employer.
  • Exceeded employers’ and customers’ expectations owing to extraordinary dedication.

PROFESSIONAL EXPERIENCE

Night Janitor The Fairmont Chateau Whistler, AB May 2017 – Present • Responsible for the sanitation of all front-of-house areas • Maintain the highest standard of internal and external customer service • Enthusiastically take part in the environmental program and department • Take initiatives in working toward sustainable operations • Fulfill with hotel’s policies, procedures, and code of ethics • Carry out any additional tasks which are assigned by management • Diligently involve in maintaining a safe work environment

Janitor Alutiiq – Albuquerque, NM Jan 2015 – May 2017 • Provided custodial support under the direction of the housekeeping supervisor • Cared for, maintained, and cleaned assigned facilities • Cleaned and sanitized restrooms and their related fixtures • Swept, dusted, vacuumed, and polished floors and equipment • Emptied, cleaned, and sanitized waste containers • Identified and reported building maintenance requirements

EDUCATION High School Diploma AAA School, Albuquerque, NM

CERTIFICATIONS Janitorial Certification (2015) Occupational Safety and Health Administration (OSHA) training (2015)

Strong professional references are available

Janitorial Resume Sample 2

Roger Mathew 711 Wilson Street San Jose, CA 89898 (000) 555-3333 roger @ email . com

OBJECTIVE Seeking a position as a janitorial with a renowned company where my exceptional skills in housekeeping and custodial maintenance could be fully utilized to achieve the goals of the organization.

KEY QUALIFICATIONS • Well-versed in using electrical cleaners and vacuum cleaning equipment • Familiar with snow-melting and ground-clearing techniques • Ability to read, write, maintain inventories, and follow instructions • Proficient in the effective use of insecticides for fumigation and rodent infestation • Capable of minor repairs related to electricity, plumbing, and carpentry • Knowledgeable of various cleaning chemicals and safety protocols for the same • Presentable personality with effective customer dealing skills

JANITORIAL SKILLS

Housekeeping • Sweeping, mopping, and waxing floors • Washing, sorting, and distributing linen • Dusting allotted areas • Maintaining lobby and guest waiting area in a neat and clean condition • Preparing snacks, clearing tables, and stacking dishes for washing • Emptying waste bins and disposing of the garbage as per given guidelines

Custodial/Maintenance • Communicating any repairs needed on a priority basis to the management • Dusting and polishing all furniture and décor • Maintaining all electrical appliances in a clean and functional condition • Locking all doors at the off time daily and opening the same on time each morning • Maintaining the inventory of stock and cleaning material

Grounds Maintenance • Trimming, mowing, and watering the grounds • Cleaning grounds regularly, and removing all debris from the grass • Clearing walking and driving paths by using snow-melting machinery and tools • Using the power and hand gardening tools • Cleaning and restoring tools safely on a daily basis

EMPLOYMENT HISTORY

Janitor ABC Office Cleaning Services, San Jose, CA Dec 2020 – Present

  • Clean and maintain offices, including dusting, mopping, sweeping, and vacuuming.
  • Empty and sanitize trash containers.
  • Stock and maintain restroom supplies.
  • Perform routine maintenance tasks, such as replacing light bulbs.
  • Follow safety procedures and use cleaning equipment and chemicals in a safe and responsible manner.

Custodial Assistant XYZ School District, San Jose, CA Sep 2018 – Dec 2020

  • Assisted in the cleaning and maintenance of school buildings and facilities.
  • Swept and mopped floors.
  • Cleaned and sanitized restrooms.
  • Emptied and sorted recyclables.
  • Assisted with setting up and taking down for school events.

EDUCATION GED ABC School, San Jose, CA | 2010

Janitorial Job Description for Resume

  • Sweep and mop rooms, corridors, and waiting areas and clean and disinfect surfaces such as floors and counters.
  • Empty trash receptacles and ensure that they are appropriately cleaned from the inside.
  • Dust and polish furniture and make sure that all carpets and curtains are vacuumed or shampooed periodically.
  • Make minor adjustments and repairs such as changing bulbs or repairing wires.
  • Wash and disinfect bathrooms regularly.
  • Clean windows, glass partitions, and mirrors by using soapy water and sponges.
  • Restore building interiors using commercial cleaning equipment.
  • Move heavy furniture around to ensure that hard-to-reach places are adequately cleaned.
  • Organize stock of cleaning and sanitizing supplies and manage correlating inventory.
  • Monitor building security and perform lockdown procedures.
  • Report any signs of vandalism or break-in and assist in investigating security issues.
  • Mow and trim lawns and assist in shaping shrubs using gardening tools.
  • Clean parking areas and walkways and remove any hazardous materials and debris.
  • Remove snow from sidewalks and parking areas and erect warning signs to alert drivers of slippery surfaces.
  • Set up and remove decorations and scaffolding to prepare facilities for events such as meetings and banquets.

Janitorial Skills for Resume

Hard skills.

  • Cleaning and sanitation techniques
  • Knowledge of proper chemical usage and handling
  • Floor care (sweeping, mopping, waxing, buffing)
  • Carpet care (vacuuming, stain removal)
  • Window and glass cleaning
  • Restroom cleaning and disinfection
  • Trash and waste management
  • Recycling procedures
  • Knowledge of cleaning equipment (vacuum cleaners, floor scrubbers, pressure washers)
  • Ability to operate power tools for maintenance tasks
  • Inventory management and stock replenishment
  • Knowledge of safety protocols and regulations
  • Understanding of OSHA guidelines for workplace safety
  • Basic plumbing and electrical maintenance skills
  • Ability to handle and dispose of hazardous materials
  • Understanding of proper handling and storage of cleaning supplies
  • Pest control and prevention
  • Experience with cleaning in healthcare or food service environments
  • Ability to respond to emergencies (spills, accidents, etc.)
  • Knowledge of proper cleaning techniques for specific surfaces (wood, glass, stainless steel, etc.)

Soft Skills

  • Time Management
  • Attention to Detail
  • Organizational Skills
  • Communication
  • Customer Service
  • Physical Stamina
  • Problem-Solving
  • Maintenance Janitorial Job Description and Duties for Resume
  • Janitorial Manager Resume: 2 Samples & Job Description
  • Janitorial Supervisor Resume Sample, Job Description & Skills
  • 15 Janitorial Resume Objective Examples

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Janitorial Operations Manager Job Description

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Janitorial operations managers, also known as custodial, housekeeping or janitorial supervisors, manage the staff responsible for cleaning buildings, hospitals and other facilities. Many janitorial managers began their careers as custodians and advance through the ranks, but O*Net Online advises that many employers prefer to hire candidates with at least a high school diploma. Although the U.S. Bureau of Labor Statistics predicts the occupation will see little change during the decade ending in 2020, the 1,900 new jobs represented by the projected growth rate of 1 percent means that jobs should be available.

Mr. Clean on the Job

The foremost responsibility of a janitorial operations manager is to ensure that the facility is cleaned correctly and according to the client's instructions or standards. To accomplish that goal, managers inspect the facility to determine any unusual or cyclical work that needs to be done, such as periodically stripping floor wax, cleaning overhead light fixtures or shampooing carpets. Managers maintain a checklist of routine or daily cleaning chores as well. They assign workers to specific chores or areas and then inspect the work to ensure it has been done satisfactorily. If the client has complaints about missed or improperly cleaned areas, the operations manager investigates the complaint and takes steps to ensure that the problem will not recur.

Managing the Workforce

Janitorial operations managers typically handle many personnel duties. They often interview applicants, train new employees and prepare performance reviews. If disciplinary action is needed, it is normally the manager's responsibility to issue reprimands, counsel employees about their performance, determine whether additional training is required or, if necessary, terminate the employee. They may prepare work schedules, as well as track employee attendance and report hours worked to the payroll department. Janitorial operations managers may inspect cleaning equipment and perform routine maintenance. Whenever necessary, managers may also assist workers to ensure that all tasks are completed in a timely manner.

Knowledge and Abilities Needed

Janitorial operations managers need to know how to use the tools and equipment needed for the job, such as carpet cleaners, floor polishers, steam cleaners and commercial washers and dryers. They need to know the proper way to clean and dispose of biological waste, and they must ensure that workers use the proper protective gear when cleaning potentially hazardous areas. They must be effective communicators who can explain tasks to staff, have good time-management skills and able to prioritize tasks in a logical manner. Janitorial operations managers need to be physically able to perform any cleaning chore they might need to handle when assisting or training staff.

Salary Data

According to the May 2012 data published by the BLS, janitorial operations managers averaged $37,830 annually, but the best-paid 10 percent earned at least $58,480. The federal government was the best-paying employer, with an average annual salary of $76,410 for the occupation. New York, Massachusetts and Connecticut were the best-paying states, with average salaries of $49,150, $45,990 and $45,780, respectively. The average salary was lowest in Arkansas, at $29,240.

  • Capitol City Janitorial, Inc.: Janitorial Operations Manager
  • U.S. Bureau of Labor Statistics: Data for Occupations Not Covered in Detail
  • O*Net Online: Summary Report for First-Line Supervisors of Housekeeping and Janitorial Workers
  • U.S. Bureau of Labor Statistics: Occupational Employment and Wages, May 2012 -- First-Line Supervisors of Housekeeping and Janitorial Workers

Jeffrey Joyner has had numerous articles published on the Internet covering a wide range of topics. He studied electrical engineering after a tour of duty in the military, then became a freelance computer programmer for several years before settling on a career as a writer.

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20 Operations Manager Resume Examples - Here's What Works In 2024

Operations manager positions can be highly competitive. we’ve crafted six resume templates to help you snag one of these coveted jobs in 2023 (google docs and pdfs attached)..

Hiring Manager for Operations Manager Roles

Operations managers are high-level professionals who oversee the day-to-day operations of a business. They often manage multiple departments, balancing budgets and allocating resources to make the company as efficient and profitable as possible. This upper-management role is as rewarding as it is challenging; you’ll have wide-ranging responsibilities and will need a broad skill set to meet the demands of your job, but you’ll be able to use your expertise and leadership to steer your company towards long-term growth and success. As businesses are increasingly recognizing the crucial importance of these types of managers, the field is growing; some sources have projected a 6% increase in operations manager job opportunities from 2019 to 2029. Positions often pay well and can be competitive, even for qualified candidates. If you’re applying for an operations manager job in 2023, you need to show that you have what it takes to thrive in that role. Recruiters want to see that you have leadership abilities, management experience, interpersonal skills, and the capacity for making sound decisions that can positively impact the future of a company. In order to leave a lasting impression on a hiring manager, you’ll need a strong resume that sets you apart from other applicants. Read on to learn more about how to create a stellar operations manager resume that will showcase your most pertinent skills and abilities.

Operations Manager Resume Templates

Jump to a template:

  • Operations Manager
  • Business Operations Manager
  • Technical Operations Manager
  • Sales Operations Manager
  • Marketing Operations Manager
  • Operations Associate (Entry Level Operations Manager)
  • Retail Operations Manager
  • Warehouse Operations Manager
  • Senior Operations Manager
  • Healthcare Operations Manager
  • IT Operations Manager
  • Process Improvement Manager

Jump to a resource:

  • Keywords for Operations Manager Resumes

Operations Manager Resume Tips

  • Action Verbs to Use
  • Bullet Points on Operations Manager Resumes
  • Frequently Asked Questions
  • Related Other Resumes

Get advice on each section of your resume:

Template 1 of 20: Operations Manager Resume Example

The operations team is a crucial part of any successful company. The operations manager leads the operations team in managing all activities and initiatives associated with production and organizational processes. Operations managers can work in numerous fields and environments, and the job role may change based on the industry. However, regardless of industry, the operations manager is broadly responsible for overseeing the efficacy of most business operations. To become an operations manager, you’ll need a bachelor's degree in an associated field, such as business management, logistics, or applied statistics. Hiring managers will be looking for a candidate with strong communication, problem-solving, and project management skills. In addition, they will look for someone with relevant previous experience, such as prior roles as an operations officer, operations analyst, or business management consultant.

An Operations Manager resume highlighting experience in managing daily operations, leading cross-functional teams, and implementing efficient processes to achieve business goals and objectives

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Tips to help you write your Operations Manager resume in 2024

   showcase your ability to find creative solutions.

The operations manager is responsible for identifying aspects of a business's operations that are ineffective and finding effective solutions for them. Your resume should demonstrate how you have identified issues and implemented new solutions in prior roles. Your resume should clearly show that you can identify problems and can use critical thinking and problem-solving skills to find solutions.

Showcase your ability to find creative solutions - Operations Manager Resume

   Demonstrate your ability to lead and train others

Another crucial piece of the operations manager's role is the ability to effectively train, monitor, and lead staff. The operations manager may be tasked with creating new training programs for employees. As such, it’s important to note any experience you have training staff, implementing new HR initiatives, and improving employee KPIs on your resume.

Demonstrate your ability to lead and train others - Operations Manager Resume

Skills you can include on your Operations Manager resume

Template 2 of 20: operations manager resume example.

A successful operations manager needs to have a variety of skills. Excellent communication and leadership skills are vital because operations managers must work effectively across different teams and departments. More than anything else, these managers need to be able to generate measurable results for companies. A resume like this one uses detailed examples and numbers to show how you made a difference in previous positions.

Operations manager resume with measurable achievements, relevant work history, and evidence of leadership skills

   Specific metrics to quantify impact at former jobs

This resume lists numerous examples of past achievements that had a measurable outcome (e.g. “increased sales within the first year by 15%”). These numbers are proof that your ideas and actions had a positive impact at places where you used to work.

Specific metrics to quantify impact at former jobs - Operations Manager Resume

   Mentions leadership and mentorship experience

Operations manager positions are senior-level roles that require proven leadership abilities. Mentioning how you coached, trained, or managed staff at your previous jobs shows that you have the ability to lead others.

Mentions leadership and mentorship experience - Operations Manager Resume

Template 3 of 20: Business Operations Manager Resume Example

A Business Operations Manager wears many hats. As a hiring manager, I can tell you that we're looking for more than just someone who can keep things running smoothly. We need a strategic planner, someone who understands the impact of their decisions on every branch of the business. On top of that, the world of operations is under constant evolution, especially with the rise of digital transformation strategies. Your resume should reflect how you've adapted to these changes and used them to drive business success. When writing your resume, remember that it's not just about showing off your past roles and responsibilities. It's about demonstrating your ability to use your comprehensive understanding of business operations to make strategic decisions that drive growth.

A simplified resume of a Business Operations Manager, showcasing strategic decision-making skills and adaptability to digital changes.

Tips to help you write your Business Operations Manager resume in 2024

   highlight your strategic planning skills.

A Business Operations Manager needs to see the big picture and make strategic decisions. Don't just list your duties, show how you used your understanding of business operations to drive success. Maybe you implemented a new process that increased efficiency, or perhaps you led a project that significantly reduced costs.

Highlight your strategic planning skills - Business Operations Manager Resume

   Showcase your adaptability to digital changes

The digital landscape is reshaping the world of operations. Highlight experiences where you've navigated through digital transformations or implemented technology to streamline operations. This will show potential employers that you're capable of leading their businesses into the future.

Showcase your adaptability to digital changes - Business Operations Manager Resume

Skills you can include on your Business Operations Manager resume

Template 4 of 20: business operations manager resume example.

Business operations managers may have more senior or executive roles at some companies than other operations managers. This resume showcases extensive experience within the field and accomplishments that demonstrate a high level of ability. Past promotions look good on any resume, but they’re especially important for business operations managers because they show leadership and proactivity.

Business operations manager resume with work experience, past promotion, and management skills.

   Demonstrates growth through past promotions

This resume template mentions being promoted with a past employer, which is a mark of outstanding performance and professional growth. Both of these factors are crucial for senior-level job candidates.

Demonstrates growth through past promotions - Business Operations Manager Resume

   Strong action verbs highlight management skills

To be considered for a business operations management role, you need to establish yourself as an expert in managing people. Leading resume bullet points with verbs like “overhauled”, “managed”, and “developed” underscores your management abilities, especially when you back them up with specific results that you achieved.

Strong action verbs highlight management skills - Business Operations Manager Resume

Template 5 of 20: Technical Operations Manager Resume Example

As a Technical Operations Manager, you stand at the intersection of business strategy and technical execution. In this rapidly evolving field, you'll need to highlight your ability to adapt and drive tech initiatives that align with broader business goals. Now, more than ever, companies are eyeing for tech operation managers who double as change-makers, pushing the boundaries of innovation while keeping systems running smoothly. Because of this, your resume needs to show not only your technical expertise, but also your project management and team leadership skills. In writing your resume, it's crucial to avoid industry jargon and make your accomplishments as concrete and quantifiable as possible. Remember, hiring managers don't just want to see a list of your roles; they want to know the real-world impact you've made.

A polished resume screenshot highlighting skills and accomplishments of a Technical Operations Manager.

Tips to help you write your Technical Operations Manager resume in 2024

   quantify your impact.

Instead of just listing your job duties, talk about the results you achieved. Be specific and provide data, like "Reduced system downtime by 35%" or "Implemented a security protocol that cut breaches by half". Numbers are compelling and show you drive results.

Quantify your impact - Technical Operations Manager Resume

   Show off soft skills

Technical Operations Management isn't just about technical skills, it's also about leadership. Show that you can lead a team and manage projects. For instance, mention a complex project you led to successful completion or how you improved team productivity.

Show off soft skills - Technical Operations Manager Resume

Skills you can include on your Technical Operations Manager resume

Template 6 of 20: technical operations manager resume example.

As a Technical Operations Manager, you're responsible for ensuring the smooth functioning of all technical aspects within an organization. Your role requires a balance between strong technical skills and leadership abilities, as you'll be managing a team as keeping systems running well. Your resume needs to reflect this mix. Over the past few years, there's been a shift toward highlighting experience with cloud services and automation tools, as businesses look to streamline operations and move towards digital transformation. Therefore, when writing your resume, it's essential to highlight your experience in these areas, alongside your leadership capabilities.

Screenshot of a Technical Operations Manager's resume highlighting technical certifications and leadership roles.

   Showcase your technical certifications

If you hold any specific certifications in areas like ITIL, PMP, or cloud services (such as AWS or Azure), make sure you highlight them. Given the technical nature of the role, having such certifications can make you more attractive to potential employers.

Showcase your technical certifications - Technical Operations Manager Resume

   Highlight your leadership skills in a tech environment

As a Technical Operations Manager, you're not only dealing with systems but also managing a team. You should indicate any experience you've had leading tech teams, focusing on how you've driven efficiency, resolved conflicts, or managed projects successfully.

Highlight your leadership skills in a tech environment - Technical Operations Manager Resume

Template 7 of 20: Technical Operations Manager Resume Example

Technical operations managers work closely with technical teams to ensure that projects run smoothly and are completed according to all necessary specifications. They need to balance technical concerns with the interests of the company as a whole. If you’re applying for one of these jobs, use a resume like this one to showcase a blend of technical and managerial abilities.

Technical operations manager resume template with technical background, management experience, and hard skills

   Tailored to technical operations managers

This resume does a good job of highlighting operations management expertise, and it also includes technical experiences such as the architect and analyst positions. Having a strong background in technical roles can make you a stronger candidate for a technical operations manager position.

Tailored to technical operations managers - Technical Operations Manager Resume

   Good use of skills section

Technical work is specialized and requires specific hard skills. The skill section on this resume lists competencies such as programming or big data tools (e.g. Amazon Web Services). If you’re proficient in any of these areas, mention them by name to show evidence of your technical expertise.

Good use of skills section - Technical Operations Manager Resume

Template 8 of 20: Sales Operations Manager Resume Example

A Sales Operations Manager is a crucial role in any sales-driven organization, as they are responsible for streamlining sales processes and improving sales team performance. In recent years, companies are placing greater emphasis on data-driven decision-making, so showcasing your analytical skills on your resume is key. When crafting your resume for this role, remember to emphasize your ability to manage sales operations, develop sales strategies, and optimize overall team performance. In addition to your strong sales background, it's important to demonstrate your expertise in managing complex tasks and cross-functional teams. Companies are increasingly looking for candidates with a blend of sales management and operations experience, so make sure you highlight those qualities in the resume.

A well-crafted Sales Operations Manager resume highlighting data analysis and process improvement expertise.

Tips to help you write your Sales Operations Manager resume in 2024

   showcase data analysis expertise.

As a Sales Operations Manager, your ability to analyze sales data and draw meaningful insights is key to improving team performance. Be sure to highlight your experience with data analysis tools and the tangible results you've achieved through data-driven decision-making.

Showcase data analysis expertise - Sales Operations Manager Resume

   Mention process improvement initiatives

Sales Operations Managers are responsible for identifying and implementing process improvements to optimize sales team efficiency. Be sure to include examples of process improvement initiatives you've led or participated in and emphasize any improvements in sales performance or efficiency as a result.

Mention process improvement initiatives - Sales Operations Manager Resume

Skills you can include on your Sales Operations Manager resume

Template 9 of 20: sales operations manager resume example.

Some companies employ sales operations managers to oversee their sales teams. These managers have a myriad of responsibilities, including training new sales staff, fostering communication between employees and clients, and streamlining sales processes. When you’re seeking one of these roles, your resume should show that you have some background in sales as well as management.

Sales operations manager resume with sales background, management experience, and performance metrics

   Focuses on sales and management experience

This resume sample focuses on the right kinds of work experience for the job. In addition to a previous sales operations management position, there are two sales manager positions, which suggest a strong foundation in sales. There are also plenty of examples within the bullet points that show management skills.

Focuses on sales and management experience - Sales Operations Manager Resume

   Highlights measurable results relating to sales ops managers

Operations managers get evaluated on the results they achieve, and the same is true for sales professionals. Having concrete figures to show for your work (e.g. “increased overall departmental sales by 10% in a single year”) helps quantify what you accomplished and shows potential employers what you may be able to do for their companies.

Highlights measurable results relating to sales ops managers - Sales Operations Manager Resume

Template 10 of 20: Marketing Operations Manager Resume Example

If you are technically inclined but also creative with marketing experience, a role as a marketing operations manager might be a great fit for you. Marketing operations managers oversee the technology and automation processes used to streamline marketing practices. The marketing operations manager handles implementing and improving marketing technology and processes, establishing needs and budgets for marketing technology, and working with other managers to understand what technology is needed to improve the marketing process. For this role, you will need an educational background in marketing. A master’s degree in marketing or business is preferred. You may also have a bachelor’s degree in marketing and get a certification in marketing operations to be considered. More importantly, hiring managers will be looking for someone with a deep understanding of current marketing tools and how to implement them. An ideal candidate will have previous experience in marketing, sales, business analytics, or another related field. Marketing operations managers must be creative and great problem solvers while also being technically knowledgeable.

A Marketing Operations Manager resume showcasing experience in managing marketing operations, ensuring efficient processes, and utilizing technology and data to drive marketing performance and impact

Tips to help you write your Marketing Operations Manager resume in 2024

   showcase previous success improving marketing kpis or processes.

When hiring a marketing operations manager, companies want someone who knows how to produce results and optimize processes. For this reason, it’s important to highlight how you have improved marketing processes in the past, and what results you achieved. Showing hiring managers you are able to effectively improve processes is critical to landing this role.

Showcase previous success improving marketing KPIs or processes - Marketing Operations Manager Resume

   Gain certifications in marketing operations

Being a marketing operations manager requires a technical skill set that might not be taught in college. The marketing operations manager must know about marketing technology; how to implement it, how to ensure it integrates with other software, and how to track its efficiency. For this reason, it may help to become certified in marketing operations, or take courses to become certified in different marketing software programs.

Gain certifications in marketing operations - Marketing Operations Manager Resume

Skills you can include on your Marketing Operations Manager resume

Template 11 of 20: marketing operations manager resume example.

A marketing operations manager supervises and optimizes companies’ marketing efforts. They may plan and implement campaigns, manage social media accounts, analyze performance, and ensure that all projects and messaging align with the company’s brand. A resume like this one is a strong choice for aspiring marketing operations managers -- it emphasizes skills specific to marketing and work experience in related positions.

Marketing operations manager resume sample with skills section, action verbs, and marketing experience

   Prominent skills section with relevant marketing skills

Desirable skills for marketing operations managers include marketing areas such as strategy, B2B, campaign management, and analytics -- and this resume uses its skills section to feature these competencies.

Prominent skills section with relevant  marketing skills - Marketing Operations Manager Resume

   Great action verbs make accomplishments shine

The work history bullet points here all begin with strong verbs such as “collaborated”, “managed”, and “developed”. Words like these show your initiative and clearly illustrate what you achieved in your former roles.

Great action verbs make accomplishments shine - Marketing Operations Manager Resume

Template 12 of 20: Operations Associate (Entry Level Operations Manager) Resume Example

Being an Operations Associate or an Entry Level Operations Manager is primarily about ensuring smooth operation of the business. You'll be involved in a variety of tasks ranging from managing day-to-day operations, planning, communication, and even troubleshooting. The trends show that versatility is a must in this role - given the multi-faceted nature of operations, it's crucial to demonstrate your adaptability when writing your resume. Companies are increasingly seeking candidates who can juggle multiple tasks, make data-driven decisions, and lead teams effectively. With the rise of remote work, showcasing your ability to manage virtual teams and adapt to digital tools can give you an edge.

An organized resume for an Entry Level Operations Manager role.

Tips to help you write your Operations Associate (Entry Level Operations Manager) resume in 2024

   showcase your versatile skill set.

For an Operations Associate role, it's crucial to convey your versatility. You should display transferrable skills like leadership, problem-solving, and adaptability. It's not just about having these skills, but showing how you've used them in past roles or projects can make a major difference.

   Display data-driven decisions

Operations is heavily driven by data. Hence, presenting examples of how you've used data to drive decisions or improvements can highlight your strategic thinking. Quantifying the impact of your work ('increased efficiency by 20%' or 'reduced costs by 15%') can be particularly effective.

Display data-driven decisions - Operations Associate (Entry Level Operations Manager) Resume

Skills you can include on your Operations Associate (Entry Level Operations Manager) resume

Template 13 of 20: operations associate (entry level operations manager) resume example.

Operations associates can learn about business operations as they work to support the day-to-day functioning of a company. While you do need to be organized and conscientious for this type of role, you don’t need management experience for this entry-level role -- so use your resume to underscore your education and internship history, as shown in this resume.

Entry-level operations associate resume with educational history and internship experience

   Leads with educational experience

As an entry-level applicant, you won’t have a lot of work history to discuss -- so start your resume off with what you have accomplished in school and internship experience. If you’ve done coursework in relevant areas such as data analytics or operating systems, it’s great to mention that up-front.

Leads with educational experience - Operations Associate (Entry Level Operations Manager) Resume

   Relevant internship experience

This resume points out accomplishments at internships that directly relate to being an operations associate. The bullet points show that even though you’re early in your career, you’ve already made an impact with your work.

Relevant internship experience - Operations Associate (Entry Level Operations Manager) Resume

Template 14 of 20: Retail Operations Manager Resume Example

A retail operations manager is in charge of the daily operations of retail stores. You will manage the staff, staff schedules, and stock. You will also ensure the stores are kept clean, tidy, and efficient. Most retail operations managers will have bachelor’s degrees in management, business administration, or a related field. Substantial experience in customer service and retail is also expected. This resume shows a strong educational background as well as extensive experience in sales and retail.

A retail operations manager resume sample that highlights the applicant's retail experience and operations achievements.

Tips to help you write your Retail Operations Manager resume in 2024

   use metrics to show your effect on the bottom line..

A retail operations manager’s goal is to maximize efficiency. Maximized efficiency can translate to reduced costs and increased profits so include any metrics to show how you accomplished this in your previous positions. This resume is full of these metrics.

Use metrics to show your effect on the bottom line. - Retail Operations Manager Resume

   Include your biggest achievement in the introduction section.

You don’t want your most significant accomplishment to get lost in your lengthy experience section. Let your shining accomplishment stand on its own by including it in the introduction section.

Include your biggest achievement in the introduction section. - Retail Operations Manager Resume

Skills you can include on your Retail Operations Manager resume

Template 15 of 20: warehouse operations manager resume example.

As the name suggests, this operations manager is in charge of the daily operations of a warehouse. Your tasks may include, ensuring the distribution plan is effectively realized, tracking inventory, overseeing the dispatching of inventory, etc. You will need to understand the goods your company is selling, their sales cycle, available transport methods, and the workings of a warehouse. As a manager, you will also need to have experience effectively managing a team. Take a look at this strong warehouse operations manager resume.

A warehouse operations manager resume highlighting the applicant’s managerial accomplishments and impressive tools section.

Tips to help you write your Warehouse Operations Manager resume in 2024

   quantify the size of the teams you managed..

Warehouses usually need a sizeable workforce to operate efficiently so show recruiters that you are capable of managing large teams by listing the number of people you have managed in previous positions. This applicant impressively supervised 125 warehouse employees in their previous position.

Quantify the size of the teams you managed. - Warehouse Operations Manager Resume

   Your tools section should reflect industry standards.

Ensure that your tools section includes all the main tools used by professionals who operate warehouses and manage teams. If you applying to a specific company, do research to find out what tools they use and ensure you include those tools in your resume.

Your tools section should reflect industry standards. - Warehouse Operations Manager Resume

Skills you can include on your Warehouse Operations Manager resume

Template 16 of 20: warehouse operations manager resume example.

A warehouse operations manager oversees storage operations. They receive and dispatch packages and create strategies to improve the warehousing service. This is a systematic role in which they must supervise internal and external resources. This includes monitoring employees and meeting with external vendors. Although they must comply with stakeholders’ requirements and goals, warehouse operations managers are expected to make business decisions independently. They must also drive workplace safety and delegate tasks to subordinates.

A warehouse operations manager resume example that emphasizes relevant work experience

   Indicate your knowledge of supply chain legislations and laws.

As a warehouse operations manager, you are expected to comply with supply chain local and federal legislations and ensure employees follow these laws as well. You should also be familiar with internal policies and stakeholders’ goals. Therefore, it is crucial to mention your familiarity with supply chain compliance in your resume.

Indicate your knowledge of supply chain legislations and laws. - Warehouse Operations  Manager Resume

   Demonstrate your administration skills.

As we mentioned earlier, you will have to make business decisions independently. This often involves setting business strategies, getting suppliers, and creating budget reports, so your administration skills must be on point. When writing your warehouse manager resume, try to indicate your administration skills.

Demonstrate your administration skills. - Warehouse Operations  Manager Resume

Template 17 of 20: Senior Operations Manager Resume Example

Whereas operations managers handle the day-to-day operations of a business, senior operations managers handle the implementation of entire projects and strategies from inception to completion. Recruiters will expect you to have extensive experience in the field you are operating in, as well as extensive managerial experience. A bachelor’s degree in management, business administration, or a similar field would also be highly advantageous.

A senior operations manager resume sample highlighting the applicant’s career progression and project management.

Tips to help you write your Senior Operations Manager resume in 2024

   show ability to handle company-wide projects..

Recruiters would like to see evidence that you can work inter-departmentally and coordinate the implementation of a company-wide project efficiently, so highlight any experience you have working on a project of that nature. If you have any metrics to show the success of such projects under your leadership, include these as well.

Show ability to handle company-wide projects. - Senior Operations Manager Resume

   Show career progression.

Recruiters want to see how you grew to a senior position. Showing career progression shows that you have intimate knowledge of your subordinates’ tasks, and also shows that your work has been stellar enough to warrant promotion.

Show career progression. - Senior Operations Manager Resume

Skills you can include on your Senior Operations Manager resume

Template 18 of 20: healthcare operations manager resume example.

Healthcare operations managers are concerned with improving the quality of care for patients and increasing efficiency in the healthcare institution within which they work. Other tasks may include ensuring compliance is maintained, overseeing inventory, and commissioning new equipment to increase efficiency. You will be expected to have a bachelor’s degree in health management, health administration, or a similar field. Any further qualifications like a master’s degree or certification in the field would be welcomed by recruiters and help your resume stand out from the crowd. You will want to show some soft skills in your resume including problem-solving, communication, leadership, etc.

A healthcare operations manager resume sample highlighting the applicant’s extensive healthcare history and qualifications.

Tips to help you write your Healthcare Operations Manager resume in 2024

   concentrate on your experience in healthcare..

You will want to show that you know the healthcare industry inside and out. Do this by including as much healthcare industry experience as possible. This applicant has focused entirely on their experience in the field.

Concentrate on your experience in healthcare. - Healthcare Operations Manager Resume

   Show career progression in the healthcare field.

Recruiters will want to see your journey to the operations manager position. By showing them that you have had hands-on experience in healthcare, such as this applicant who was an emergency nurse, you can show them that you are intimately knowledgeable about patient care and the operations of healthcare facilities. This would be more impressive than if your background was in another field.

Show career progression in the healthcare field. - Healthcare Operations Manager Resume

Skills you can include on your Healthcare Operations Manager resume

Template 19 of 20: it operations manager resume example.

An IT operations manager ensures that a company's IT systems are always functioning well. You will monitor the network infrastructure and address and resolve any system issues. More specific tasks may include password management, overseeing the installation of new software or hardware, ensuring data is properly handled, and managing the company’s IT technicians and support team. You will be expected to have a bachelor’s degree in an IT-related field, and extensive experience in the field. As you will be in charge of a team, you will also be expected to have leadership and management experience. Previous experience as an operations manager would be even more beneficial to your application and resume. Here is an example of a strong IT operations manager’s resume.

An IT operations manager resume sample that highlights the applicant’s IT experience and qualifications.

Tips to help you write your IT Operations Manager resume in 2024

   show your excellence through promotions..

Promotions show recruiters that you have been an exemplary employee whom employers have thought deserving of a promotion. It also shows recruiters that you will be able to lead your subordinates well as you have an intimate knowledge of their jobs.

Show your excellence through promotions. - IT Operations Manager Resume

   Keep updating your IT skills list.

IT is fast advancing and there are new systems being developed every day. Ensure your skills list reflects the most up-to-date systems. It will show recruiters you are knowledgeable and current in the field. If you aren’t familiar with the newest systems, take a crash course before adding them to your resume.

Keep updating your IT skills list. - IT Operations Manager Resume

Skills you can include on your IT Operations Manager resume

Template 20 of 20: process improvement manager resume example.

Writing a resume for a Process Improvement Manager role can be a tricky task. This role is unique in its focus on improving and streamlining business processes, often involving a blend of project management, data analysis, and communication skills. Recently, there's been a growing trend for these roles to require knowledge of specific process methodologies, such as Lean or Six Sigma. So, when you're crafting your resume, ensure it reflects your expertise in these areas and be prepared to demonstrate a quantifiable impact you've made in previous roles.

A well-structured resume for Process Improvement Manager roles.

Tips to help you write your Process Improvement Manager resume in 2024

   demonstrate knowledge of process methodologies.

As a Process Improvement Manager, your resume should clearly communicate your understanding and application of process methodologies, like Lean or Six Sigma. List the methodologies you're familiar with and provide examples of how you've used them to improve business processes in the past.

Demonstrate Knowledge of Process Methodologies - Process Improvement Manager Resume

   Showcase Quantifiable Achievements

You must indicate how you’ve made a substantial difference in prior roles. Showcase specific projects you've managed, the problems you identified, the solutions you implemented, and the measurable outcomes. Include numbers wherever possible to drive home your effectiveness.

Showcase Quantifiable Achievements - Process Improvement Manager Resume

Skills you can include on your Process Improvement Manager resume

We spoke with hiring managers at top companies like Amazon, UPS, and Coca-Cola to gather their best advice for operations manager resumes. They revealed that the most effective resumes highlight specific achievements in process optimization, cost reduction, and team leadership. Use these tips to make your resume stand out and get noticed by employers.

   Quantify your impact with metrics and data

Numbers speak louder than words. Instead of simply listing your responsibilities, use metrics to demonstrate the impact of your work:

  • Reduced inventory costs by 20% through optimizing supply chain processes
  • Increased production efficiency by 15%, resulting in $500K annual savings
  • Led a team of 50 employees to achieve 98% on-time delivery rate

Avoid vague statements that lack context, like:

  • Responsible for reducing costs
  • Improved efficiency of production line

Bullet Point Samples for Operations Manager

   Highlight your leadership and team management skills

Operations managers often oversee large teams. Showcase your ability to lead and motivate others:

  • Coached and mentored 15 supervisors, resulting in 25% improvement in team productivity
  • Collaborated with cross-functional teams to implement Lean Six Sigma methodology
  • Resolved conflicts and maintained positive employee relations in a union environment

Hiring managers want to see specific examples of your leadership in action, not just a list of soft skills.

   Tailor your resume to the job description

Customize your resume for each job application. Mirror the language and keywords used in the job posting.

For example, if the job requires experience with ERP systems, make sure to include it:

  • Implemented SAP ERP system, reducing inventory discrepancies by 30%

Avoid a generic, one-size-fits-all resume that fails to address the employer's specific needs.

   Show progression and promotions in your work history

Hiring managers love to see growth and increasing responsibility throughout your career. Highlight any promotions or expanded roles:

Production Supervisor, XYZ Manufacturing (2018-2020) - Promoted from Production Associate within 1 year - Managed a team of 20 operators and increased output by 10% Operations Manager, XYZ Manufacturing (2020-Present) - Oversaw 5 production lines and 100+ personnel - Drove continuous improvement initiatives that reduced waste by 15%

This shows you are a high performer with potential for even greater responsibilities.

   Include relevant certifications and training

List any industry certifications, such as:

  • Certified in Production and Inventory Management (CPIM)
  • Six Sigma Green Belt or Black Belt
  • Project Management Professional (PMP)

Also include relevant coursework or training in areas like:

  • Lean manufacturing
  • Supply chain management
  • EHS compliance

These credentials demonstrate your expertise and commitment to professional development in operations management.

   Emphasize process improvement and optimization

A key role of operations managers is to analyze processes and implement improvements. Highlight projects where you:

  • Conducted root cause analysis to identify and eliminate bottlenecks
  • Redesigned plant layouts to improve production flow and ergonomics
  • Led value stream mapping to eliminate waste in the supply chain
Process Optimization: Analyzed manufacturing processes using Lean methodologies. Implemented Kanban system and reconfigured assembly line, reducing WIP inventory by 50% and lead times by 25%.

Show you are an analytical problem solver who can optimize efficiency and drive continuous improvement.

So now that you know what skills you need in order to be a great operations manager, what else should you keep in mind when you’re writing your resume? Here are some tips to guide you.

   Use metrics to show what you’ve accomplished

When a recruiter looks at your resume, they might be most interested in what you accomplished at past jobs -- there’s no better proof of your skills and abilities. Operations managers are tasked with increasing the profitability and efficiency of companies, so if you’re pursuing one of these jobs, you need to show that you’ve gotten those kinds of results for other businesses. Wherever possible, use specific numbers to show what you achieved in your previous positions. For example, did you drive a 45% increase in sales? Were you able to slash production costs by 20%? Potential employers want to see examples of where you have increased revenue, reduced expenses, or achieved other quantifiable results in the past.

  Tailor your resume to the specific job

If you’ve read this far, you have some idea of what operations manager recruiters are looking for -- so make sure to tailor your resume to the opportunity you’re applying for. Emphasize the skills we mentioned in the previous section. Work experience carries a lot of weight, too -- you’ll usually need to show some management experience and a high level of comfort with most aspects of business operations. In addition to all of that, keep in mind that many companies use applicant tracking systems (ATS) and other scanning software to filter incoming resumes. A well-tailored resume should include specific keywords for the industry and position. You can find keywords by looking at operations manager job descriptions and noticing any words that commonly pop up (e.g. “communication”, “planning”, or “decision making”), then including those in your resume.

  Summarize your work experience with strong bullet points

No matter what job you’re applying for, we always suggest crafting bullet points that capture your accomplishments with just the right amount of detail -- succinct, yet impactful. Operations managers in particular need to show that they can be leaders and that they make wise decisions that benefit companies. On an operations manager resume, your bullet points should paint you as a highly capable, experienced professional. This is no time to be timid; this is the time to let your light shine and dazzle your potential employers with everything you’ve done. Here are some examples of weaker and stronger bullet points.

  • Assisted with improving company’s production process

This bullet point is vague and meaningless; it doesn’t specify what you accomplished or what impact you had. And never say that you “assisted” with doing something; while you might think you’re being humble, you’re actually downplaying your achievements and reducing their value in a recruiter’s eyes. Needless to say, that won’t help you get hired. STRONGER

  • Developed and implemented a new production process that improved efficiency by 25%

Here, you’re leading with a strong action verb (“developed”) that shows you took on responsibility for a project and achieved significant improvements through your efforts. A bullet point like this one shows initiative, confidence, and leadership -- all of which you need for an operations manager job.

Writing Your Operations Manager Resume: Section By Section

  header, 1. use your full name and a professional email.

Your header should include your full name, not a nickname or shortened version. Use a professional email address that includes your name, such as [email protected] .

Avoid using outdated or unprofessional email addresses like:

  • [email protected]

Instead, opt for a simple, professional email like:

2. Include your phone number and location

In addition to your name and email, include your phone number and general location (city and state) in your header. This helps recruiters know where you're based and how to reach you.

John Doe San Francisco, CA | 555-123-4567 | [email protected]

If you're open to relocation, you can indicate that in your header as well. For example:

Jane Smith Chicago, IL (Open to relocation) | 555-987-6543 | [email protected]

3. Consider including your LinkedIn profile

As an operations manager, showcasing your professional online presence can be beneficial. Consider including a link to your LinkedIn profile in your header.

Make sure your LinkedIn profile is up-to-date and aligns with the information on your resume. Your profile should have:

  • A professional headshot
  • A compelling headline that showcases your value proposition
  • A well-written summary that highlights your key strengths and accomplishments

Here's an example of how to include your LinkedIn in your header:

John Doe San Francisco, CA | 555-123-4567 | [email protected] linkedin.com/in/johndoe

  Summary

A resume summary for an Operations Manager role is optional, but can be a strategic way to provide additional context about your career and highlight key skills and experiences that are most relevant to the role you're targeting. It's particularly useful if you're changing careers or industries and your past experience doesn't directly align with the Operations Manager position, or if you're a senior executive with extensive experience that you want to summarize upfront.

Keep your Operations Manager resume summary concise - aim for just a few sentences or a short paragraph at most. Focus on your most impressive and relevant achievements, skills, and credentials that position you as a strong candidate for the role. Avoid repeating information that's already detailed in other sections of your resume, and don't mention soft skills or use fluffy buzzwords like 'proven track record'. And never use an objective statement in place of a summary.

How to write a resume summary if you are applying for an Operations Manager resume

To learn how to write an effective resume summary for your Operations Manager resume, or figure out if you need one, please read Operations Manager Resume Summary Examples , or Operations Manager Resume Objective Examples .

1. Tailor your summary to the specific operations manager role

While it can be tempting to write a generic summary that you use for every operations manager job you apply to, that's a mistake. Instead, analyze the job description for the role and identify the key skills and experiences the employer is looking for. Then customize your summary to showcase how you're a great fit.

For example, if a job posting mentions the company is looking for an operations manager to lead a major supply chain transformation, your summary might look like this:

Supply chain executive with 10+ years of experience directing end-to-end operations and leading large-scale transformation efforts. Implemented new demand forecasting and inventory management systems to reduce carrying costs by 20%. Six Sigma Black Belt experienced in leveraging DMAIC to streamline processes.

In contrast, here's an example of a bland, generic summary that could apply to any operations role:

Experienced operations professional with a proven track record in managing teams and KPIs. Strong communication and leadership skills. Highly organized and detail-oriented.

2. Quantify your achievements with numbers and metrics

As an operations manager, you're in a highly metrics-driven role. Employers want to see candidates who have a proven track record of leveraging data, optimizing processes, and delivering measurable business results. The best way to convey this in your summary is by quantifying your achievements with hard numbers.

Consider these examples:

  • Orchestrated a warehouse automation project that increased productivity by 130% and reduced headcount by 28%
  • Negotiated new 3PL contracts, reducing fulfillment costs by 18% and transit times by 3 days

In contrast, summaries that lack data points are much less impactful:

  • Experienced in warehouse operations and automation
  • Skilled in logistics and vendor management

Whenever possible, include numbers and KPIs that demonstrate your successes in areas like cost savings, efficiency gains, and quality improvements. Metrics are a powerful way to prove your value in a concise summary.

  Experience

The work experience section is the heart of your resume as an operations manager. It's where you show hiring managers how you've made an impact in your previous roles and what kind of leader you are. In this section, we'll break down what to include and how to write about your experience effectively.

1. Focus on your leadership and impact

As an operations manager, you're responsible for leading teams, driving projects, and improving processes. Your work experience should highlight your leadership skills and the impact you've made. Instead of just listing your responsibilities, focus on the results you achieved.

For example, instead of writing:

  • Managed a team of 15 employees
  • Responsible for improving production efficiency
  • Led a team of 15 employees to increase production output by 20% in 6 months
  • Implemented Lean Six Sigma methodology to reduce waste and improve production efficiency by 15%

2. Quantify your accomplishments with metrics

Numbers and metrics are powerful ways to demonstrate your impact and value. Whenever possible, quantify your accomplishments with specific metrics. This could include:

  • Percentage increases in production, efficiency, or revenue
  • Cost savings from process improvements
  • Number of employees managed or projects led
  • Measurable improvements in safety, quality, or customer satisfaction

For example:

Implemented a new inventory management system that reduced stockouts by 30% and increased inventory turns by 20%, saving the company $500K annually.

3. Highlight relevant tools and methodologies

As an operations manager, you likely use various tools and methodologies to manage projects, analyze data, and drive continuous improvement. Highlighting your proficiency in relevant tools can demonstrate your technical skills and industry knowledge.

Some examples of tools and methodologies to mention:

  • ERP systems (SAP, Oracle, etc.)
  • Lean Six Sigma
  • Agile project management
  • Supply chain management software
  • Data analysis tools (Excel, Tableau, etc.)
Utilized Tableau to create interactive dashboards that provided real-time visibility into key production metrics, enabling data-driven decision making and improving overall equipment effectiveness (OEE) by 10%.

4. Show career progression and promotions

Hiring managers want to see that you've progressed in your career and taken on increasing levels of responsibility. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience.

Production Supervisor, ABC Manufacturing (2018-2020) • Led a team of 30 production workers to consistently meet or exceed production targets • Implemented a new training program that reduced onboarding time by 50% Production Manager, ABC Manufacturing (2020-Present) • Promoted to oversee all production operations, managing a team of 5 supervisors and 150 production workers • Increased production capacity by 25% through equipment upgrades and process optimization

Notice how the job titles and dates clearly show the progression from Production Supervisor to Production Manager, with increasing scope of responsibility and impact in the bullet points.

  Education

The education section of your resume shows employers that you have the necessary educational background for the operations manager position. It also demonstrates your ability to learn and grow, which is essential for success in this role. Here are some key tips for crafting an effective education section on your resume.

How To Write An Education Section - Operations Manager Roles

1. Put your education section in the right place

If you're a recent graduate or have limited work experience, place your education section above your work experience. This highlights your most relevant qualifications first. However, if you have several years of professional experience, put your education section below your work history.

  • Bachelor of Science in Business Administration, XYZ University, Graduated: May 2022
  • Relevant coursework: Operations Management, Supply Chain Management, Project Management

2. Include relevant coursework and projects

If you're a recent graduate, highlight relevant coursework, projects, or academic achievements that demonstrate your operations management skills. This shows employers that you have the necessary knowledge and experience, even if you don't have extensive professional experience yet.

Avoid listing irrelevant or general education:

  • High School Diploma, ABC High School, Graduated: June 2018

Instead, focus on courses and projects that relate to operations:

  • Bachelor of Business Administration, University of XYZ, Graduated: May 2022
  • Relevant coursework: Operations Management, Lean Six Sigma, Supply Chain Management
  • Capstone Project: Developed a process improvement plan that reduced production lead times by 20% for a local manufacturing company

3. Keep it concise for senior-level positions

If you're an experienced operations manager, your education section should be brief. Include your degree, university, and graduation year, but omit your graduation year if it was more than 15 years ago to avoid potential age discrimination.

Avoid lengthy education sections like:

Master of Business Administration, ABC University, 2005 Bachelor of Science in Industrial Engineering, XYZ College, 2000 Relevant coursework: Operations Management, Supply Chain Management, Lean Manufacturing, Statistical Quality Control, Project Management

Instead, keep it concise:

MBA, ABC University BS, Industrial Engineering, XYZ College

4. Include relevant certifications

If you have relevant certifications for operations management, such as Six Sigma, Lean, or PMP, include them in your education section. This demonstrates your expertise and commitment to professional development.

  • MBA, Operations Management, XYZ University, 2015
  • Certified Six Sigma Black Belt (CSSBB), ABC Certification Institute, 2018
  • Project Management Professional (PMP), PMI, 2020

Avoid listing certifications that aren't relevant to operations management, as they can distract from your key qualifications.

Action Verbs For Operations Manager Resumes

When you’re applying to become an operations manager, you should always start your bullet points with precise and powerful verbs that tell hiring managers what you accomplished in your prior work experiences. Operations managers do need a range of skills for their jobs, but as upper-level managers, they especially need to display leadership and management capabilities. Although there are many possible action verbs they could choose from, aspiring operations managers may want to pay special attention to the Executive and Management verbs.

Action Verbs for Operations Manager

  • Implemented
  • Investigated
  • Accelerated
  • Streamlined
  • Prioritized

For more related action verbs, visit Sales Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Operations Manager Resumes

Skills for operations manager resumes.

Operations managers need to be effective communicators who are adept at managing and working with others. They should be excellent leaders who can analyze processes, think critically, and make decisions that are in a company’s best interest. When you’re pursuing an operations manager role, it’s on you to show hiring managers that you can handle the responsibilities that come with the job. In your resume, be sure to emphasize any managerial or leadership experience you have. For technical positions, use your skills section to showcase your hard technical skills. Other potential skills to highlight through your work experiences include budgeting, planning, strategizing, analysis, delegation, team building, and conflict resolution.

  • Multi-Unit Management
  • Operations Management
  • Visual Merchandising
  • P&L Management
  • Inventory Management
  • Inventory Control
  • Merchandising
  • Forecasting
  • Retail Sales
  • Sales Operations
  • Sales Management
  • Strategic Planning

How To Write Your Skills Section On an Operations Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

How To Write Your Skills Section - Operations Manager Roles

Skills Word Cloud For Operations Manager Resumes

This word cloud highlights the important keywords that appear on Operations Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Operations Manager Skills and Keywords to Include On Your Resume

How to use these skills?

Resume bullet points from operations manager resumes.

You should use bullet points to describe your achievements in your Operations Manager resume. Here are sample bullet points to help you get started:

Led the evaluation and selection process for a CRM tool by developing a comparison model, liaising with senior stakeholders and candidate vendors, and running a proof-of-concept

Received Recognition Award for automating booking system, reducing required man-hours by 75%; promoted 6 months ahead of schedule

Refined outsourcing strategy, resulting in increased offshore headcount from 12 to 95 employees and saved $1.2MM

Designed and implemented operational efficiency improvement program for leading UK energy supplier to reduce rate of energy outages by 60% in three years

Proposed and implemented new Employee Incentive program, decreasing employee turnover by over 25%

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Frequently Asked Questions on Operations Manager Resumes

What are examples of strong bullet points i can include on my operations manager resume.

Created remote working guidelines that covered 35 employees, leading to higher employee fulfillment and increase division’s performance by 25%. Overhauled and replaced assembly line technical procedures, leading to an increase in productivity by 30% while requiring 50% less staff. Created onboarding documentation that was used to orient 100+ senior hires.

What are the most important skills that an operations manager should include on their resume?

What do hiring managers expect to see on your operations manager resume, other other resumes, director of operations.

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janitorial operations manager job description for resume

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Janitorial Manager Job Description

Janitorial manager duties & responsibilities.

To write an effective janitorial manager job description, begin by listing detailed duties, responsibilities and expectations. We have included janitorial manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Janitorial Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Janitorial Manager

List any licenses or certifications required by the position: ISSA, GSC, CIMS, CRCST, EPA

Education for Janitorial Manager

Typically a job would require a certain level of education.

Employers hiring for the janitorial manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Management, Business, Education, Engineering, Technical, General Education, Leadership, Military, Marketing

Skills for Janitorial Manager

Desired skills for janitorial manager include:

Desired experience for janitorial manager includes:

Janitorial Manager Examples

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  • Direct the daily activities of all C&W Services janitorial/housekeeping employees
  • Financial oversight managing annual budget
  • Establish and implement periodic schedules and procedures for the janitorial program
  • Special projects and other related duties as requested and needed
  • College degree in facility/event management preferred
  • Build and manage all internal janitorial teams, contract staff and vendors, providing hands-on leadership and guidance to inspire a growing team
  • Create programs to ensure all workplace facilities are maintained to the highest standards, while operating within a designated budget
  • Collaborate with purchasing and finance to conduct internal program reviews and implement future program changes
  • Develop the North American janitorial strategy to optimize cost, and improve service and staffing levels
  • Create budget and performance metrics to track overall program efficiency
  • Previous forklift operating experience preferred
  • Ability to work non-standard hours which may include evenings and weekends, availability to be on-call for emergency situations
  • At a minimum, have had two (2) years direct management and
  • Associates degree from Business/Technical School in Business
  • High Tech/Industrial experience preferred
  • Have at least three years of cleaning contract management experience within the last five years in an airport environment
  • Ensure team performance and accountability, conduct annual performance reviews, and create plans for employee growth and development
  • Lead team meetings, draft meeting agendas, and report to executive team on program quality and performance metrics
  • Develop business case for new projects and program expansion (business, financial and operational)
  • Ensure team compliance with all company safety and security policies and procedures
  • Provide planning guidance and execution support for all company events relating to janitorial, landscaping, event set up
  • Oversee and strategize on all landscaping programs throughout the bay area
  • Manage pest control and extermination for all sites, exterior sweeping, and power washing maintenance to ensure proper upkeep of assets
  • Maintain drinking water stations throughout all bay area sites
  • Must be comfortable directing employees and maintaining professional client relations
  • Coordinates janitorial services for high rise office building
  • Experience managing 100-150 janitorial employees
  • Work well in a high visibility environment
  • 5+ years (or more) relevant experience in janitorial program management, recycling, custodial or grounds maintenance
  • Ability to support multiple facilities simultaneously
  • Exceptional customer service skills, with a commitment to overall program excellence
  • Strong organization and prioritization skills to lead multiple locations and service types, while ensuring timely completion of assigned projects
  • Responsible for the overall direction, coordination and evaluation of personnel
  • Ensures that all required paperwork and reports are submitted timely and accurately
  • Interact with customers/clients daily to obtain feedback on services and special needs
  • Three to five years of progressive supervisory experience, preferably in Facility Management or Janitorial Services
  • Must be able to write reports and business correspondence and effectively present information
  • Assist in the development and implementation of strategic marketing plans, sales plans and forecasts to achieve corporate objectives for services
  • Executes marketing plan by actively preparing sales through cold calling networking, and initiating sales prospects
  • Prepares marketing activity reports and presents to management
  • Implements sales forecasting activities
  • Meets with key clients, and maintains relationships in negotiating and closing deals
  • Flexibility to oversee operations for a local team while managing national vendor relationships
  • Ability to collect and analyze performance and budget data to optimize programs that best serve multiple facilities and populations
  • Knowledge of budgeting principles, and experience managing and balancing a program budget
  • Experience managing contracts and maintaining vendor relationships
  • Ability to develop service guidelines to inform MSA/SOW’s and 3rd party KPI’s
  • Experience managing direct reports, creating work schedules, and leading a team
  • Responsible for the management of a commercial complex consisting of 3 buildings with a cleanable sq
  • Manage the operational and safety performance for the facility
  • Strive to embody our company-wide commitment to service excellence
  • Provide leadership to housekeeping team for all EVS operations
  • Ensure compliance with health, safety, OSHA, and industry regulatory agencies
  • Collaborate with clinic administration and other departments to provide world class service
  • Monitor and maintain operating budgets such as payroll, supplies, equipment, and clinic budgets
  • Reward and recognition for hourly team members
  • Perform additional duties as requested by the Facility Account Manager
  • Must maintain a consistent and good attendance record in accordance with Company policy
  • Knowledge of best practices in people management and leadership
  • Ability to manage resources across multiple orgs in multiple locations
  • The employee must frequently walk, reach with hands and arms, and will be required to drive a vehicle on a regular basis
  • The job is may also be performed in an office environment
  • Employee will be required to travel locally on a regular (weekly) basis, with approximately 10-15% overnight travel required
  • Understanding of the service industry practices, process and trends
  • Ensure that maintenance work orders are completed and accurate
  • Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance
  • Assumes GM responsibilities and authority in his or her absence
  • Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations
  • Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs
  • Plans and administers activities of the associates to ensure continuous operation and timely delivery of services
  • Being on-site at the Main Facility whenever work is being performed by the Contractor’s work force at the campus
  • Obtain approval from the COR for any non-routine work that is scheduled to be performed in the current or upcoming weeks
  • Report damage to Government property, loss of keys, or personal injuries within one (1) working day after such occurrence
  • Report, in writing, to the COR on the following work day any termination of contract personnel
  • Solid accounting and business acumen
  • Minimum (5+) years of progressive Management/Operations experience, preferably within an educational environment
  • Must have the ability to partner with all levels of employees and build relationships
  • Must have strong employee relations and management skills
  • Must demonstrate stand-up presentation skills
  • Must have proficient computer skills – Word, Excel, PowerPoint, and E-mail

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Operations Manager Job Description (Examples)

5 min read · Updated on August 25, 2021

TopResume Editor

In order to ensure your professional resume will support your goals, use this operations manager job description to inform what you should highlight on your resume.

By reviewing job description examples, operations managers will be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Operations manager job description

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced operations manager will ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Operations manager duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

The operations management role requires a bachelor's degree in area of specialty and eight to 10 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive operational management experience and judgment to plan and accomplish goals and key performance indicators. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to the chief operating officer and top management. Directly manages and directs Operational staff.

Operations manager responsibilities:

Recruit, select, train, assign, schedule, coach, counsel, and discipline employees

Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

Plan and review compensation actions; enforcing policies and procedures

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends

Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping

Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Accomplish operations and organization mission by completing related results as needed

Meet or exceed operations labor budget expectations

Manage staff levels, wages, hours, contract labor to revenues

Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

Run a safe, injury/accident free workplace

Responsible for all aspects of vehicle and heavy equipment rentals

Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies

Manage relationships with key operations vendors

Track vendor pricing, rebates, and service levels

Review and approve all operational invoices and ensure they are submitted for payment

Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Communicate all operating policies and/or issues at department meetings

Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses

Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations

A well-crafted resume skills section, highlighting your relevant skills for an operations manager position, will help your resume beat the Applicant Tracking System (ATS), which is the first step to getting your application noticed. Use the operations manager top skills and proficiencies below to help you effectively write your resume.

Operations manager skills & proficiencies:

Conflict Management

Organization

Decision-Making

People Management

Data Entry Skills

Data Processing Skills

Reporting Skills

Deadline-Oriented

Budget Development

Critical Thinking Skills

Problem Solving Skills

Planning and Organizing

Excellent Communication Skills

Persuasiveness

Influencing and Leading

Negotiation

Adaptability

Stress Tolerance

Business Negotiation

Critical Thinking and Problem Solving Skills

Project Management

Business Management

Financial Management

High-Level HR Duties

Recommended Reading:

  • How to Tailor Your Resume to a Specific Job Description
  • Customize Your Resume to Stand Out From the Crowd
  • What's an ATS-Friendly Resume? And How to Write One

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Software Developer Top Needed Skills

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Job Description And Resume Examples

Janitor Job Description, Duties, and Responsibilities

Janitor Job Description

This post provides detailed information on the janitor job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements you may be expected to meet to be hired for the janitor role by most recruiters/employers.

What Does a Janitor Do?

A Janitor is responsible for cleaning and maintaining buildings such as hospitals, schools, hotels, and residential accommodation. Apart from cleaning which is their main task, they also perform certain security duties.

The job description of a janitor entails cleaning the outdoors and indoors of schools, office buildings, hospitals, and other public or private organization facilities.

They perform most of their functions indoors but sometimes it could be outdoors with tasks which include mowing lawns, sweeping walk-paths, and clearing outdoor waste bins.

Janitors usually carry out cleaning tasks in the evening when office buildings or other facilities have been vacated.

They are tasked with the responsibility of inspecting property, and performing maintenance duties such as replacing light bulbs and other minor repairs.

A janitor’s role in a hospital, school, or any other facility include sweeping, cleaning, mopping, dusting, vacuuming, emptying waste bins, and fixing minor issues.

They may be responsible for unlocking and locking buildings early in the morning and late in the evening respectively.

Their work description also involves resupplying or restocking restroom paper products and toiletries such as air freshener, towels and soaps.

They perform periodic duties like waxing the floors, trimming shrubs/trees and other duties as required.

Janitors may also do seasonal inspection on utilities like smoke detectors, air conditioning units, fire place and others.

The minor repairs they perform might include fixing leaky pipes, replacing bulbs, and possibly faulty doors and window.

They must have a good knowledge of cleaning procedures and practice which include keeping an eye on their cleaning supplies/equipment and maintaining proper functionality.

In performing their duties, janitors maintain good knowledge of safety practices as well as experience working with chemicals.

They must be able to withstand the physical nature of their job when performing tasks, which includes lifting of heavy objects, bending, and standing for extended period whilst cleaning.

To work as a janitor requires no formal education, but some experience performing cleaning and upkeep tasks.

The qualities you will need to be effective on this job include endurance from physical performance, mechanical skill, good handling of tools, equipment and chemicals, and adherence to safety measures.

Janitor Job Description Example/Template

Janitors perform various functions in keeping buildings cleaned and properly maintained.

The major tasks, duties, and responsibilities commonly performed by janitors are highlighted in the job description example below:

  • Clean building floors by sweeping, scrubbing, mopping, waxing, and vacuuming them
  • Mow lawns, cut grasses, and trim shrubs or trees around the designated environment
  • Clean, polish office tables, chairs, desks and all other furniture used in the office or the entire building
  • Dust mechanical devices like monitors, desktops, printers, and any other device
  • Clean windows, doors, glasses and mirrors with soapy water, sponge and any other necessary cleaning substance
  • Make minor repairs to plumbing, electrical, heating, and cooling systems in a building
  • Maintain the supply and equipment needed for cleaning duties
  • Make sure that waste bins are emptied to avoid trash littering around
  • Restock or resupply restroom papers and make sure the toilet is in a good condition
  • Take good care of the environment or building to make sure that hazardous materials are removed
  • Meet with any authority in the building to make request for items needed for work
  • Take careful and safety measures in the use of chemicals which can be harmful to the body or can damage things
  • Unlock and lock building doors early in the morning and late in evening respectively.

Requirements – Skills, Abilities, and Knowledge – for Janitor Job

If you are applying for the job of a janitor, here are typical requirements most employers may want you to meet to qualify for the role:

  • Education and Training: The janitor job requires no formal education for employment; it only requires upkeep/cleaning experience and ability to perform assigned duties
  • Mechanical Skill: Janitors are able to make minor repairs to fix plumbing, electrical and mechanical faults with equipment such as mower and vacuum cleaner
  • Security: They monitor operations within company premises and report any suspicious activity to appropriate security personnel
  • Consistency/Endurance: They are required to perform their daily duties regularly. They are also able to lift heavy loads and bend or stand for long periods while carrying out cleaning and maintenance tasks.

If you need to make a job description for the position of janitor in your organization for use in recruiting for the role, the sample copy presented in this post can assist you in producing one.

You need to create and publish a detailed description of the position to improve your chances of getting the best qualified people applying for the job. The content of this article can help you achieve just that.

And if you are interested in the janitor job, this post will help you to learn about the duties and responsibilities of the role so you know what assignment to expect to be given when hired.

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    Janitorial Manager Job Description for Resume. Create schedules for each member of the janitorial staff, and ensure that they adhere to them throughout the shift. Provide training to ensure that they perform their work duties in a proper manner. Oversee the work of personnel to ensure that cleaning, maintenance, and sanitation duties are ...

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    Janitorial operations managers, also known as custodial, housekeeping or janitorial supervisors, manage the staff responsible for cleaning buildings, hospitals and other facilities. Many janitorial managers began their careers as custodians and advance through the ranks, but O*Net Online advises that many employers ...

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